VACANCIES Service Controller and Relief Controller (THIS IS A RE-ADVERTISEMENT. PREVIOUS APPLICANTS NEED NOT REAPPLY)
We are recruiting two extremely motivated, dynamic and enthusiastic individuals for the positions of Service Controller and Relief Service Controller at Carousel Buses, based in High Wycombe.
Do you feel you have the skills to ensure that our services operate to the highest possible standards and our customers get the service they require? Can you relate to people, resolve difficult situations in a helpful, friendly and polite manner? If so, then you may be just what we need.
Service Controller: The main duties for the role are to supervise the Depot run-out/run-in, ensure correct, safe, legal and efficient operation of our bus services from High Wycombe Bus Station to meet the needs of our passengers and deal with passenger queries face to face. On-bus revenue protection and roadside observations duties from any point on our network also form part of this vital role. You will also coach and support our drivers on a daily basis. Ultimately customer satisfaction is at the heart of what we do and this should be a focus for the role. This is a full time position for an average 40hour week.
Relief Service Controller: The purpose of this role is to cover the Service Controllers for holidays and sickness.
The successful candidates for each role must be able to work flexibly, either alone or as part of a team, be willing and able to organise, motivate and above all demonstrate a real commitment to providing the best and most efficient service possible in what can often be challenging conditions. You will have previous experience of working in a transport environment and managing/supervising colleagues.
For a full job description, person specification and application form: -
Email : [email protected] Phone: 01865 785407 Web: http://www.carouselbuses.co.uk/jobs
Completed forms should be returned to HR Admin, Cowley House, Watlington Road, Oxford, OX4 6GA or by email to [email protected]
Closing date for applications is 12 noon on Friday 2nd February 2018
We are an equal opportunities employer and welcome applications from throughout the community.
JOB DESCRIPTION
Title: Service Controller Hours: Basic 40 hour week on a rota basis working early, evenings, weekends and Bank Holidays with flexibility depending on the requirements of the business.
Reporting to: Assistant Depot Manager
Job Location: Generally based at High Wycombe Depot and Bus Station but expected to work at any point on the company network, including carrying out roadside service monitoring and on-bus revenue protection duties
Job Purpose
Ensure the safe, efficient, reliable and profitable operations of the Company's services.
Service Controllers are first line managers and work closely with drivers to ensure services operate to the highest possible quality standards; able to work effectively as part of a first line management team and this will require a high level of self-motivation and an ability to work accurately and effectively under pressure.
This position demands first class supervisory skills, as Service Controllers will need to work closely with drivers to maximise their commitment and motivation. Responsibility for ensuring quality and standards of operational effectiveness and staff performance by guiding; advising and supporting driving staff within company guidelines.
Service Controllers will also need to demonstrate superb customer care skills when liaising with passengers either in person, by phone or email.
DUTIES AND RESPONSIBILITIES:
Ensure that driving staff maintain the highest standards of operation at all times in terms of service reliability, punctuality, presentation and customer care in order to maximise the success of the business. Through effective employee engagement manage direct staff reports and ensure they understand and operate in accordance with the Company's Policies, regulations and codes of conduct. Ensure that all staff undertake all necessary safety related vehicle checks to the standard required by the company. Support all staff in ensuring that all legal, drivers' hours and Health & Safety legislation is adhered to at all times. Ensure adequate resources are in place on a daily basis to allow safe, efficient, reliable and profitable operations of the Company's services in order to meet our customer's needs. Ensure that appropriate checks are regularly undertaken on the company's operations to minimise employee and customer fraud.
Assisting the Assistant Depot Manager with appropriate investigations into complaints, accidents or any other incident as required. Liaising with customers, either in person, by phone or via email and resolving any issues resulting from such contact. Display a proactive and flexible approach at all times and to assist management colleagues as and when necessary. At all times be an ambassador of Carousel Buses and bus use in general Undertake any other duties and responsibilities of a similar nature or level of responsibility which may be allocated from time to time by a relevant manager
AM Run Out (Depot Based)
Open Depot/Buildings Send out daily performance report for previous day Check allocation of Buses Monitor Driver sign-ons - on time, -correct uniform etc Monitor. Depot Run-out - depart on time, first use checks (yard based) Allocation of drivers for the day ahead to deal with sickness/absence etc Undertake formal first-use driver checks quality standards audit Monitor service compliance via RTPI system • Update Control Logs as and when necessary • Update Lost mileage as and when necessary • Ensure Peak Vehicle Requirements are met • Prepare daily paperwork for bus station based tasks • Log and store Lost Property as and when it comes in
Bus Station
• Open up bus station office - Timetables on display/ensure rack tidy etc • Ensure buses/drivers.are on stand in good time • Ensure services depart bus station on: time • Record service departures on departure sheet • Act as Banksman for departing services • Ensure drivers are not smoking in bay areas • Handle any customer contact • Ensure all is done to allow services to run within Traffic Commissioner’s Guidelines • Monitor service compliance Via RTPI system • Lock office and store timetables.
PM Run-in (Depot Based)
Monitor run-in Assist with shunting & parking as necessary Update Control Logs as and when necessary Update Lost Mileage as and when necessary Prepare parking plan • Prepare allocation for following day's run out • Prepare daily paperwork for following day i.e. duty boards and running numbers • Action any CCTV requests i.e. obtain ha•rd drive and download footage • Action any ticket machine swaps • Email Breakdown log for day.
Scan Control Log sheets onto server. Scan lost mileage sheets onto server. Log and store Lost Property as and when it comes in Monitor and log return of VCR cards, Lock and secure Depot
General
• Revenue Prótection checks at any point on network • Roadside service monitoring/reliability checks at any point on network • RTPI vehicle tracking checks • Bus phone checks • Complaint investigation i.e. identification of bus/driver etc • Sorting through Lost property and disposing out of date items (weekends) • Timetables on buses (Saturday during run-out) • Suspend drivers if/when necessary • At all times be an ambassador of Carousel Buses, Oxford Bus Company, the Go- Ahead Group and bus use in general
Specific
Forward allocation of staff to cover known requirement such as holiday and long term sickness including allocation of driver rest day working applications
Undertake any other duties and responsibilities of a similar nature or level of responsibility which may be allocated from time to time by a relevant manager
THE ABOVE DUTIES AND RESPONSIBILITIES MUST BE CARRIED OUT IN COMPLIANCE WITH THE COMPANY'S EQUAL OPPORTUNITIES POLICY, HEALTH AND SAFETY POLICY, AND WITH ALL OTHER POLICIES CURRENTLY IN FORCE AT OXFORD BUS COMPANY
Economic conditions
Remuneration will be £28,040 per annum for a 40-hour week, working on a rota basis, with flexibility depending on the requirements of the business. Free bus travel, contributory pension, 20 days holiday plus 8 public holidays per annum, lifestyle benefits, and employee assistance programme
Promotion Prospects
Carousel Buses actively encourages development from within the Company.
Company Information
Carousel Buses is part of the Oxford Bus Company and Go-Ahead group plc, which is one of the major public transport operators in the country. Carousel Buses has a total workforce of approximately 80 and operates just under 45 buses over routes in and around High Wycombe as well as Buckinghamshire, Hertfordshire and Oxfordshire.
We are an equal opportunities employer and welcome applications from throughout the community.
PRIVATE AND CONFIDENTIAL
APPLICATION FOR EMPLOYMENT
1. Position applied for Service Controller
2. Personal Details (Please complete this section in capitals)
First name Last name
Address
Post Code
National Insurance Number
3. Your Contact Details (including codes). Please tick your preferred method of contact
Home number
Work number
Mobile
Emergency Contact / Next of Kin
Name Telephone (incl.code)
Address Relationship to you
4. Interview Are there any adjustments that may be required to be made should you be invited to interview? Yes/No. If yes, please state below. (For example the Drivers’ computer theory test can be done on an audio format and up to 25% extra time given for the maths test)
1 5. Employment Details
Please list below your present and past employment for the last 5 years beginning with your current or most recent job. Explain any employment gaps. Please continue on a separate sheet if necessary.
Name and address of Dates Job Title, Salary Reason for leaving employer
From Position
To Salary
From Position
To Salary
From Position
To Salary
From Position
To Salary
From Position
To Salary
Give details of any previous applications or employment with The Oxford Bus Company
Dates Job Title Reason for leaving
2 6. Driving Licences If the position applied for involves driving for the Company please tick to indicate the licences you hold. (A minimum of 18 years of age applies to PVC drivers)
PCV manual automatic provisional D1 manual automatic Car manual
(a) Please give full particulars of any endorsements. Continue of a separate sheet if necessary.
(b) Has any PCV or Driving Licence been refused or revoked? Yes/No. If yes, state the date, by whom, and the reason.
(c) Have you completed the Certificate of Professional Competence (CPC)? Yes/No. If yes, please state the date, certificate number and the name of the test centre.
(d) If currently training for the CPC, state how many hours training you have completed, the dates, and the name of the training centre
(e) Do you hold a Driver Qualification Card (DQC)? Yes/No
7. Security Declaration
Have you ever been convicted, imprisoned, fined or cautioned for any offence other than motoring, or bound over to keep the peace? Yes/No
(Spent convictions within the meaning of the Rehabilitation of Offenders Act 1997 need not be disclosed)
If yes, please give details
Date Offence Court Sentence or Order
3 8. References
Please give the name and address of two referees. They should not be related to you and should include, if possible, your present employer
If one of your referees is your current employer please indicate whether we may contact prior to interview. 1. Yes/No 2.Yes/No
1. Name 2. Name
Address Address
Post code Post code
Telephone number Telephone number
Employer Yes/No Employer Yes/No
Please note References are requested for all new employees. If a reference contradicts information given by the employee or is, in our sole opinion, unsatisfactory, the company reserves the right to terminate his or her employment immediately observing any appropriate notice period.
9. Competencies (Essential requirements for this position)
• Presentable, able to inspire trust and confidence with external and internal parties • Professional presence • GCSE, O-level or equivalent Maths or English qualification or ability to demonstrate an aptitude for these • PCV licence (maximum 3 points endorsement) • PC competent in a number of packages and able to undertake further training • Good communication skills • Able to prioritise and keep to tight deadlines • Firm but fair • Able to take ownership of problem and follow through to conclusion • Conflict resolution, both internal and external • Able to work under pressure and to make quick decisions if necessary • Good team and interpersonal skills
• A commitment to seeking ways to continually improve service
• Prepared to work shifts and be flexible in hours according to needs of business.
• Confident, patient, trustworthy, punctual and reliable
4 10. Relevant Skills, Knowledge and Experience Please demonstrate how you feel you meet the competencies listed on Page 4 (section 9) by describing any relevant knowledge, qualifications, skills and experiences; either from your current or previous roles, or from other relevant situations such as activities outside work. Failure to provide any information will result in your application being automatically rejected. Please continue on a separate sheet if necessary
5 11. Availability for Employment
Please state notice required by your current employer
12. Bank Details
Do you hold a UK bank account for payment of wages? Yes/No
13. How did you become aware of this vacancy?
Normal newspaper advertisement Yes/No Local free paper advertisement Yes/No
Jobcentre Yes/No Other (please state)
Current Employees of Go-Ahead Group only Transfer agreements exist between the various Go-Ahead Group companies. Please indicate below the name/details of your current Go-Ahead employer. Please note that Go-Ahead colleagues will have to submit to our normal recruitment process.
Company Name
Company Address
Contact Name/Department
Please note This application form is designed to avoid any possibility of unfair discrimination. Applicants should avoid enclosing CV’s unless specifically invited to do so at a subsequent interview. You are advised that enclosing any uninvited documentation of any description will result in automatic rejection of the application.
Declaration and Consent
All employment is subject to satisfactory references, medical examination and period of probation.
I, the undersigned, understand that if I accept any offer of employment and any of the above information is subsequently found to be incorrect, my employment may be terminated forthwith.
Signed Date
The information provided on this application form is protected by data legislation, and will be used for the purposes of processing your application and statistical and audit purposes. By signing below you give your consent for the Company to hold this information.
Signed Date
6 Equal Opportunities Monitoring
THIS INFORMATION WILL NOT FORM ANY PART OF OUR RECRUITMENT DECISION
This page will be separated from your application and will be used solely for monitoring purposes.
Oxford Bus Company (Thames Travel and Carousel Buses) recognise the benefits of a diverse workforce and is committed to treating all employees equally regardless of race, gender, disability, religion, belief, sexual orientation or age. Applications are welcome from all sections of the community.
Gender: Male Female Date of Birth
Do you consider yourself to have a disability? Yes/No. If yes, please state the nature of your disability below
The Disability Discrimination Act defines disability as “A physical or mental impairment which has a
substantial and long term effect on the ability to carry out normal day to day activities”.
(If yes, a member of our team will contact you to discuss your requirements)
Please indicate your ethnic origin A. White
British English Scottish Welsh Irish
Any other white background (please specify)
B. Mixed
White and Black Caribbean White and Black African
White and Black Asian Any other mixed background (please specify)
C. Asia, Asian British, Asian English, Asian Scottish or Asian Welsh
Indian Pakistani Bangladeshi
Any other Asian background (please specify)
D. Black, Black British, Black English, Black Scottish or Black Welsh
Caribbean African Any other Black background (please specify)
E. Chinese, Chinese British, Chinese English, Chinese Scottish, Chinese Welsh or other ethnic group
Chinese Any other Chinese background (please specify)
F. Other (please specify)
Please indicate your sexual orientation
Heterosexual Lesbian Bisexual Other (please specify) Gay Transsexual Transgender
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