EALING BROADWAY OUR LOCAL CONTRIBUTION Welcome For customers, retailers and Ealing Broadway Shopping Centre businesses, Ealing Broadway offers a great shopping, dining and Shopping Centre is an exciting leisure experience located just a few place with community at its heart. minutes’ walk from Ealing Broadway train and tube stations. During my time here, I’ve seen the centre grow into an even better It's home to some of the UK's best destination, where people want known brands, with great places to to work, shop and play. With the visit both within the mall and along arrival of Crossrail in Ealing and the high street. British Land’s focus on placemaking, The shopping centre is part of British we’re excited about the future. Our Land’s wider campus at Ealing, entire team shares a passion for which also includes around 104,000 community. As the Chair of Ealing sq ft of offices and more shops at Business Improvement District (Make 10-40 The Broadway. It Ealing), I’m always looking at ways We’re delighted to publish this to work with partners, including local review exploring our social, businesses, schools and charities, economic and environmental to make sure the centre continues contributions in Ealing, informed by to create a lasting positive legacy. a study carried out by independent Andrew Rollings economics consultancy, Regeneris. Centre Director at Ealing Broadway Key stats
Providing 2,850 Jobs directly in Ealing town centre
£195m Contribution to the London Borough of Ealing’s economy annually, Gross Value Added (GVA)
£150,000+ invested into the local community since 2014 through cash contributions, time volunteering and in-kind donations 4 • EALING BROADWAY: BRITISH LAND IN EALING
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UNIVERSITY OF WEST LONDON EALING BROADWAY: BRITISH LAND IN EALING • 5
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UNIVERSITY OF British Land WEST LONDON Ownership 6 • EALING BROADWAY: OUR HISTORY Ealing Broadway: Our History
2012
The Olympic Torch 2002 comes to Ealing 2014
100th The £5m Walpole 1985 The inaugural anniversary Park restoration Ealing half- of the famous completes, Ealing Broadway marathon Ealing Studios revealing Sir is the first UK John Soane's shopping centre original Regency to be opened landscape. by the Queen
1985 1987
The first Ealing Blues Festival 2006 2013
Ealing Town The first Ealing Centre’s Business Film and Music Improvement Festival District (BID) is established British Land begins managing Ealing Broadway Shopping Centre
KEY TO TIMELINE
Ealing-wide Ealing Broadway Shopping Centre EALING BROADWAY: A REVIEW • 7
As partners in the community we're committed to ensuring Ealing Broadway is a great place to be. From 2013 to 2018, we invested over £15m and are continuing to improve in Ealing.
2018 To Come
Elizabeth Square Crossrail to 2016 opens at the newly arrive, as the completed Dickens upgraded £12m Pitzhanger Manor Yard with the Ealing transformation begins unveiling of 'Ealing Broadway Rock' by leading UK Station opens BID is renamed Make It artist Gordon Young. Pitzhanger Ealing with 88% voting Manor to to renew the BID for reopen another 5 years following major restoration
2017 2015 British Land begins managing £14m centre 10-40 The Broadway refurbishment completes which St George’s Film Works site includes improvements starts on site to the existing malls, enhanced lighting, new The Neighbourhood Plan for shop fronts, signage Central Ealing is approved by and wayfinding, and voters, London's first approved new toilet facilities. plan led by both residents and The Town Square has businesses. become an attractive hub for community activities. 8 • SUPPORTING JOBS AND THE ECONOMY AT EALING BROADWAY Supporting Jobs and the Economy in Ealing
Providing 2,850 jobs £195m directly at our retail and contribution office properties in Ealing to the London Borough of Ealing’s economy each year, Gross Value Added (GVA), with 1 in 7 retail jobs contributions across London of £403m and 1 in every 40 jobs in the Borough of Ealing is supported by British Land’s £8.1m in properties business rates paid by businesses in Storey offices British Land properties in provide flexible workspace for Ealing, equalling 5.5% of businesses and local SMEs, all business rates collected in Ealing Broadway Shopping by Ealing Council Centre
Bright Lights Starting Out 2p in every £1 in Retail training programme in the Borough of Ealing's launched in 2017, partnering economy is generated by with retailers to help 16-24 British Land’s year-olds develop valuable properties in Ealing skills to progress into employment
“It is evident that Ealing Broadway Shopping Centre continues to make an invaluable contribution to the local economy and wider community.”
Julian Bell, Leader of Ealing Council EALING BROADWAY: A REVIEW • 9
Retail businesses Almost 1 in 5 jobs in the UK are in retail Recognising the important role retail plays in account for people’s careers and employability, British Land introduced its Bright Lights skills and employment 1/3 of UK programme to Ealing Broadway, helping people of all ages and abilities develop their potential and * grow through apprenticeships, work experience, turnover pre-employment training and more.
“Being on the Bright Lights Starting Out in Retail programme has helped me develop new skills and move back into a working environment. I have been employed by Tesco for 12 months now and thank everyone involved in the Bright Lights programme and Tesco for supporting me through my journey.”
Sean (above) Employee at Tesco, Ealing Broadway Shopping Centre
*excluding financial services https://researchbriefings.files.parliament.uk/documents/SN06152/SN06152.pdf 10 • THE EALING BROADWAY COMMUNITY Supporting the Ealing Community
Nearly 1,200 schoolchildren have benefited from our award-winning Young Readers Programme with the National Literacy Trust since 2014 at Ealing Broadway Shopping Centre.
£150,000+ invested into the Ealing community since 2014 through cash contributions, time volunteering and in-kind donations
£123,000+ raised through fundraising for charitable causes at Ealing Broadway Shopping Centre since 2014, thanks to the generosity of our visitors and centre team.
It is important for the team at Our award-winning Young Readers Ealing Broadway Shopping Centre Programme partnership with the and British Land to connect with National Literacy Trust encourages our communities. children to read for enjoyment and develop their literacy skills, which From hosting literacy events to research shows can have a lifelong facilitating fundraising, celebrating impact on health, confidence, local heritage to volunteering on employability and happiness. community projects, Ealing Broadway is a place with people at its heart. In Ealing, nearly 1,200 schoolchildren have participated since 2014, taking part in fun literacy events with our retailers and each choosing three new books to keep for free. EALING BROADWAY: A REVIEW • 11
“The annual Buskathon featuring a range of local musicians all raising funds for local charities is so inspiring. I can’t imagine any other shopping centre in the whole country does anything like this – certainly not as well!”
Manager, The Soup Kitchen charity
“We are very grateful for the magnificent sum raised by donations from visitors to Ealing Broadway Shopping Centre – every penny will be put towards supporting children and young people with disabilities and additional needs.”
Fundraising Manager, The Log Cabin charity 12 • GREAT PLACES: EALING BROADWAY Great Places: Ealing Broadway Shopping Centre
100% dementia friendly 15 million visits trained centre team in 2017, with an average of building a safe and welcoming approximately 290,000 visits environment for all visitors, per week especially those who may be vulnerable
4.2/5 visitor rating 60+ community events for the centre team and store held at Ealing Broadway staff, as well as safety security Shopping Centre since 2014, and cleanliness, reflecting including charity fundraisers, visitor satisfaction food markets and activities for children
100% of staff are 100% managed waste WorldHost trained diverted from landfill equipped to provide excellent since 2014, with almost 1,200 customer service every tonnes re-used and recycled time to Ealing’s diverse from Ealing Broadway’s community shops, cafés and restaurants
Whether it's transforming our public We continue to update and improve spaces, improving our environmental the centre and surrounding facilities in efficiency or providing dementia- Ealing, and look forward to welcoming friendly training, we're committed to every one of our visitors. creating a place that makes a positive difference to people’s everyday lives. EALING BROADWAY: A REVIEW • 13
“Ealing definitely has the buzz of somewhere that will grow from strength to strength, especially with the arrival of Crossrail and further improvements to the town centre. The centre has become a real hub for the community.”
Store Manager, M&S Ealing Broadway
“Working at Ealing Broadway while undertaking my Master's degree has been an incredible experience. It's an amazing environment to work in!”
Camila, Master’s student at University of West London and team member at Ealing Broadway Shopping Centre 14 • EALING BROADWAY: BRITISH LAND’ S OWNERSHIP EALING BROADWAY: BRITISH LAND’ S OWNERSHIP • 15 Find out more or get in touch
Ealing Broadway British Land Shopping Centre [email protected] Andrew Rollings – Centre Director British Land 020 8567 3453 York House – 45 Seymour Street Ealing Broadway Shopping London Ealing W1H 7LX London – W5 5JY www.britishland.com – @BritishLandPLC www.ealingbroadwayshopping.co.uk @EalingShopping
Ealing Broadway is managed by British Land, one of the UK’s leading placemakers.
We welcome your feedback.
For Regeneris’ full methodology on the Ealing Broadway economic contributions, please visit: www.britishland.com/sustainabilityreport All information presented in this review is correct as of December 2018.