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TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities ® Courtesy Wheelchairs Complimentary Viewing Areas Parade routes and Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Disney Service Look for this symbol on the map wheelchairs are available for travel to and Assistive Listening Utilizes Disney’s Handheld some show areas have designated viewing DISABILITIES Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction from the accessible parking lot and the nearest Spend less time waiting in line. areas for Guests with disabilities. These or Deposit on a first-come, first-served basis and may not be neck loop at specific attractions. wheelchair rental location. These courtesy blue areas are filled on a first-come, first-served transferred from Park to Park. Audio Description Utilizes Disney’s Handheld wheelchairs are not permitted for use inside the basis. Plan to arrive early, as space is limited. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. guaranteed. Parties larger than six may be If you plan to visit more than one Park on the same locations via an interactive audio menu. Companion Restrooms Companion- Video Captioning Caption-ready monitors designated 2:00-3:00 asked to separate and reunite afterwards. day, retain your deposit ticket from the first Park. You assisted restroom facilities are available in with a “CC” symbol can be activated by remote control built will be able to obtain a replacement wheelchair or into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation Following ECV the same day, if available, at the next Park with with mobility disabilities. These restrooms are options are available for Guests in no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. ticket goes in receipt comes out time to ride located at: wheelchairs or ECVs: Spaceship East • • Stroller & Wheelchair Rental Shop to the left of Insert Park ticket into Get FASTPASS ticket with Come back during designated • Future World West & East can accommodate various types Rental Locations Guest Relations See map inside for locations. Guest Relations See map inside for locations. FASTPASS kiosk. designated return time. return time and hop on with little - Soarin’ of wheelchairs and ECVs. The or no wait. • standard size is 30" x 48". • International Gateway • Showcase Plaza - Refreshment Port DISCOVER THE WONDER Guests with mobility- or queue-related assistance needs are • The wheelchair or ECV must encouraged to use the Disney FASTPASS® Service wherever possible. • Morocco fit the lift without being forced Complimentary Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type and be securely fastened in the Amenities and • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions • landmarks and attractions. Located in Future World Transportation Shopping Throughout Future World, at restraints. We recommend that Let the Memories Begin Services for use onto a panel positioned in front of you. See a Cast Member Auxiliary Entrance Limitations Some near Guest Relations and the Tip Board by the fountain. shops like Hosted by Coca Cola® Guests using ECVs transfer to a at the attraction for assistance. e BUSES go to all other attractions have auxiliary entrances for Guests in at the Park Also located in World Showcase near Guest Relations ® seat while onboard. Companion Restrooms Written Aids Packets containing dialogue, narrations, World Resort hotels. with exclusive Coca Cola merchandise and wheelchairs. These entrances are not intended at International Gateway and on the bridge from Future Watercraft access varies depending on See map inside for locations indicated with flashlights, pen and paper are available at or near performance e BOAT LAUNCHES go to Disney’s Yacht complimentary beverage samples from around to bypass waiting lines. Guests with disabilities World near Duffy the Disney Bear. the type of watercraft and areas or entrances for most shows and attractions. & Beach Club Resorts and Disney’s the world; The Art of Disney; Gateway Gifts; and up to five members of their party may enter Mouse Gear, the premier shopping experience at through these entrances. The rest of the party the existing water levels and BoardWalk. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ®; and in every country of World Showcase, should use the standard queue. conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations or call with the appropriate language pin on their nametag. e  go to Disney’s Contemporary you’ll find shopping experiences as amazing as Dining and Shopping Locations Some counter- system can be accessed by basis at the rental location. 407-824-4321. ® Resort, Disney’s Polynesian Resort, the Park itself. Sign Language Interpretation Available at Epcot on Disney’s Grand Floridian Resort & Spa, service locations and merchandise may have and/or ramps, at Ticket ® Must be 18 years of age or older to rent ECVs. Fridays. Schedules are available at Guest Relations that list and to the Transportation and Ticket Shop early and take advantage of complimentary narrow queues formed by railings that may be & Transportation Center, Epcot , specific interpreted show times for all Center. merchandise package delivery. You can pick difficult for Guests using wheelchairs. At these Disney’s Grand Floridian Resort & NO RESERVATIONS ACCEPTED. Available on a same- Theme Parks. up your package three hours after purchase Spa, Disney’s Polynesian Resort day basis and may only be used in the Park where Travel Tips Should your vehicle become locations, we suggest that a member of your party For future visits to request confirmation of our interpreted near the Main Entrance or at World Traveler at order and transport the food, or contact a Cast and Disney’s Contemporary they are rented. Your ECV will be held if you wish to disabled during your visit, complimentary Resort. leave and return to the same Park. performance schedule OR to request interpretation for other towing is provided by AAA during Park International Gateway. Or you can even have Member for assistance. special events and shows, call a minimum of 14 days in hours. it delivered to your Walt Disney World Resort advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. hotel. See a merchandise Cast Member for more Readmission Policy If you leave the Park information. and plan to return today, you must present Special Dietary Requests We offer menu selections for all of our Guests Safety in the Park Mobility Scooters/ECVs your valid ticket or Resort ID with ticket Guest Relations Located near Spaceship Earth. seeking well-balanced meals, snacks and beverages, as well as those with Please keep your speed to the walking speed of SERVICE ANIMALS entitlement and utilize the Ticket Tag system. Headquarters for services for international lifestyle dining requests or food allergies and intolerances. Please ask to those around you. Guests, ticket upgrades, dining assistance, Payment Options speak with a chef upon arrival at the restaurant. Adjust and lower speed while maneuvering Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take separated Guest assistance, lost & found through enclosed spaces like restrooms, control of the service animal. Guests with service animals should follow the same attraction entrance procedures The Walt Disney World Resort and information on services for Guests with accepts Disney’s Visa® Cards, merchandise and food and beverage locations. as Guests using wheelchairs. ® ® ® disabilities. Visa , MasterCard , American Express , BEYOND EPCOT ® Park your device in safe locations clear from Service Animal Restrictions Due to the nature of some Discover®, Diners Club® and JCB®. Service Animal Relief Areas walkways and stairs. attractions, service animals may not be permitted to ride. • Future World West: next to Imagination! Please inquire with a Cast Member about available options, Evacuation restrooms For more information, visit Guest Relations located by the Main Entrance. Resorts/Special Reservations Walt Disney World Resorts offer special equipment and facilities including a rider switch with a member of your party. for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible In the event of an evacuation, Guests may be • Future World East: next to restrooms behind • Mission: SPACE® Attraction MouseGear bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For required to walk certain distances, navigate stairs • ® Attraction • United Kingdom: right of restrooms information specific to individual Resorts, please call Walt Disney World Resort Special Reservations or narrow walkways. In this case, please have a Environmentality Please look for the recycling containers throughout • Soarin’® Attraction • Norway: left across from area restrooms at 407-939-7807 [voice] or 407-939-7670 [TTY]. member of your party assist or carry you, or wait in the Park and join us in our commitment to the environment. a vehicle for assistance. Guests with service animals should check with a host Kennels For information and reservations, call Accessibility information and accommodations for the following locations: for attraction and boarding information at the following 877-4WDW-PETS (493-9738). Water Parks Guest Services locations at Disney’s Typhoon Lagoon and Disney’s Blizzard Transfers Some attractions require Guests to transfer from attractions: Beach Water Park. • Spaceship Earth Physical considerations on designated attractions: their wheelchairs to the ride. Cast Members Special Considerations ® Guest Relations locations at Downtown Disney Marketplace and are not permitted to physically lift Guests in the • ® Pavilion WARNING! For safety, you should be in good health and free • Captain EO SAFETY: Please abide by all safety warnings Downtown Disney West Side. transfer. and notices. from high blood pressure, heart, back or neck problems, motion sickness, or other conditions that could be aggravated by this Supervise children at all times. Children adventure. Expectant mothers should not ride. ESPN Wide World of Sports Complex Information Booth near the entrance at ESPN Wide World of Please contact a Cast Member for information and assistance. under age 7 years must be accompanied Sports Complex. Information about upcoming sporting events is available at www.espnwwos.com or by a person age 14 years or older. Courtesy We work hard to offer a comfortable, safe and by calling 407-828-3267. enjoyable experience for all our Guests. Please assist us by Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors For your safety while on attractions, Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized ©Disney showing common courtesy to fellow Park Guests. Please be Recreation and Activities Accessibility will vary depending on the type and location of the activity. remain seated with hands, arms, feet respectful of others. Do not use profanity or engage in unsafe, used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. Safety Tip: Watch over your herd and legs inside the vehicle. Supervise For specific information and service options, please contact a Cast Member at the location. illegal or offensive behavior. Proper attire, including shoes and World Resort. These effects include strobe These fields are generally no greater than you would experience (supervise your children at all times). children. shirts, must be worn at all times. Golf Single-rider, adaptive golf carts and clubhouse accommodations are available at all Walt Disney This guide provides an overview of services and facilities lights and other effects such as simulated in any urban environment or may be exposed to through common For information, go by Guest Relations World Resort Golf courses. For additional information and tee times, please call 407-WDW-GOLF lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. Entertainment and attraction availability subject to available for Guests with disabilities and pick up ’s change without notice. Printed on recycled paper. (939-4653) [voice] or 407-939-7670 [TTY]. NOTE: If you or any member of your party have questions regarding the above, you may speak with safety tip cards! ©Disney 8340398/ADMIN1251 11/12 who are visiting Epcot®. a Guest Relations Cast Member for details. L

NORWAY DININGContinued CHINA DINING Guest Amenities FUTURE WORLD EAST (Attractions on the lower level of the building can be WORLD SHOWCASE 14 Italy 8 The Land accessed using the to the left of The Garden Grill) Princess Storybook Dining at Akershus Royal Banquet Hall Nine Dragons Restaurant L D $$ Chinese cuisine, wine and beer. Restrooms (Entrance to the building can be accessed B $$ L D $$$ Dine with Disney Princesses family-style. Lotus Blossom Café L D $ Egg rolls, orange chicken with rice. DINING Companion Restrooms 1 ATTRACTIONS 10 Mexico by using the ramp located to the right.) Spaceship Earth Presented by Siemens ® AED Tutto Italia Ristorante L D $$ Pasta and fine Italian specialties. Soarin’ Feel the exhilarating rush of this Kringla Bakeri Og Kafe S $ Pastries, sandwiches. First Aid ATTRACTION Tutto Gusto Wine Cellar L D S $$ Wines, small plates (not on Disney dining plans). Presented by Hospital ATTRACTION free-flying, hang-gliding adventure. Minimum height 40"/ 102 cm. AED 13 Germany Gran Fiesta Tour Starring Italian pastas, wood-fired pizzas, Spaceship Earth See yourself in the future Mobility Access: Obtain a FASTPASS OR enter through standard queue. 12 China Via Napoli Ristorante e Pizzeria L D $$ Guest Relations , Panchito and José Carioca host a musical boat tour. Mobility Access: DINING Piatti alla Parmigiana, tiramisù. (literally) as you ride, play, create, compete and explore inside the Park’s ATMsE Presented by CHASE Boat voyage through Enter through standard queue. Follow directional signs to designated load area. ATTRACTION Biergarten Restaurant L D Enjoy our German Oktoberfest amazing icon. Mobility Access: Enter through the exit on RIGHT or LEFT. $$ AED amazing and a fish farm. Presented by Chiquita®. DINING Circle-Vision 360 film. with entertainment, wines and Radeberger beer. 15 The American Adventure Automated External Defibrillators Mobility Access: Obtain a FASTPASS OR use standard queue. 2 San Angel Inn Restaurante L D $$ Intimate twilight dining. 14-minute shows. Mobility Access: Enter through standard queue. Sommerfest L D $ Bratwurst, pretzels, desserts. ATTRACTION Designated smoking area The Circle of Life Short film featuring characters La Hacienda de San Angel D $$ Old world Mexican cuisine. The American Adventure Inspirational story of America Baby Care Center ATTRACTION from “.” Mobility Access: Enter through standard queue. La Cantina de San Angel L D $ Lagoon-front casual cuisine. 13 Germany and its people. 30-minute shows. American Heritage Gallery: National Treasures TTY Ellen’s Energy Adventure Ride with Ellen La Cava del Tequila $ Tequila bar (not on Disney dining plans). 14 Italy exhibit. Mobility Access: See a host at entrance for access to second floor. DeGeneres as she goes back to the dinosaur era. 45-minute shows. DINING DINING Locker rentals Mobility Access: Enter through standard queue. Sunshine Seasons B L D $ Seasonally inspired soups, salads, 11 Norway AED sandwiches, wood-fired specialties and desserts. Outpost 15 The American Liberty Inn L D $ Angus burgers, hot dogs, chicken and freshly tossed salads. Kodak® “PictureSpot” ATTRACTION AED Adventure 3 Mission: SPACE Presented by HP Fife & Drum Tavern L D $ Turkey legs, beverages and beer. Disney’s PhotoPass® Service The Garden Grill D $$ Enjoy Chip ’n Dale’s Harvest Feast for dinner. ® ATTRACTIONS boat voyage; 5-minute film 16 G AED Japan Information Center Mission: SPACE® Tap into your inner finale. Mobility Access: 16 Japan DINING Pin Trading location astronaut as you blast into space without leaving Earth! Join the Orange 9 Imagination! Obtain a FASTPASS OR Restaurants: Mobility Access: Guests can access the second Team for an intense journey or the Green Team for a milder mission. enter through standard 12 China Stroller and Wheelchair rentals Minimum height 44"/112 cm. Expectant mothers should not ride. ATTRACTIONS level dining areas by using the elevator to the LEFT of the front of the AED queue. Transfer Device Mitsukoshi department store. Service Animal Relief Areas Mobility Access: Obtain a FASTPASS® OR enter through standard queue. Journey Into Imagination With Figment available. Chicken, steak and cooked before your Transfer Device available. A journey that engages the imagination and the senses. • Teppan Edo L D $$ Disney FASTPASS® Mobility Access: Enter through standard queue. eyes; Kirin beer. Subject to availability Advanced Training Lab Experience a team competition game and AMERICA • Tokyo Dining L D $$ Sushi, seafood, batter-fried entrees. Captain EO AE D3D film that follows GARDENS LL Leave A Legacy Locator play through an interactive crawl area. Mobility Access: Located at the exit 11 • Katsura Grill L D $ Beef, chicken, noodles and sushi rolls. Captain EO and his crew on a mission to rescue the planet through the Norway THEATRE 17 Morocco of the Mission: SPACE Attraction. Guests wishing to bypass the Mission: IllumiNations: Mobility Access: Guests can access the Katsura Grill via the pathway T Tips and Show Times gift of music, dance and light. AED SPACE Attraction may enter through the shop to the left of the attraction. Reflections of Earth behind the Pagoda. Sign Language on Fris. at specific time. Mobility Access: Enter through standard queue. ® Presented by SYLVANIA, Schedule available at Guest Relations. 4 Presented by ® AED • Kabuki Cafe S $ Shaved ice, edamame, miso soup, sake. Test Track ImageWorks Laugh and learn through fun, interactive a Siemens company Attractions Info ATTRACTION play areas. Mobility Access: Located at the exit of the 10 Mexico 17 Character Greetings Breathtaking , colors and Morocco E Journey Into Imagination attraction. For Guests wishing Test Track Buckle up for lights set to a musical score. May be frightening for children Grand Reopening DINING December 6 a thrill, now designed by YOU! Feel like you’re part of to bypass the Journey Into Imagination With Figment a design studio as you create your own virtual custom concept attraction, you may enter the “What If” Labs Restaurant Marrakesh L D $$ Dine like a king, with live belly dancer Physical considerations vehicle and then put your design through its paces on the exhilarating through the merchandise shop to the left Showcase show, beef, lamb, chicken and couscous. See reverse side hills, hairpin turns and straight-aways of the Test Track circuit. AED Roasted chicken, lamb, salads and desserts. Minimum height requirement. of the attraction. 4 AED Plaza Tangierine Café L D $ Mobility Access: Obtain a FASTPASS OR enter through standard queue. 18 Rider switch available Transfer Practice Vehicle available. Minimum height 40”/ 102 cm. ODYSSEY 18 France May remain in wheelchair/ECV CENTER 5 Innoventions East & West ATTRACTION Must transfer from wheelchair/ECV 3 21 A film celebrating the beautiful Must transfer to standard wheelchair Come play, smash, invent and explore as you learn how to make the French countryside. 20-minute shows. Mobility Access: Enter through LEFT world a better place! Mobility Access: Enter through main Must transfer to standard wheelchair,

side of entrance hallway. ND entrance. See a host for boarding requirements. NOTE: Some attractions AED and then to ride vehicle may require Guests to transfer from their wheelchair or ECV. AED AED DINING Reflective Captioning AED AED Chefs de France L D $$ Casual French cafe. DINING T 19 United Kingdom IllumiNations Viewing for Monsieur Paul D $$$ Gourmet French cuisine in an elegant Guests with disabilities Electric Umbrella L D $ Angus burgers, chicken and freshly tossed Coming atmosphere. Mobility Access: Accessible by elevator. Ask for assistance salads. Hosted by Coca-Cola®. 5 International Gateway Soon! Disney Phineas & Ferb: Agent P’s at the entrance of Chefs de France. World Showcase Adventure EAST At International Gateway, you can Boulangerie Pâtisserie S $ Pastries and baked goods. FUTURE WORLD WEST Canada World ShowPlace Single Rider Queue 2 T 20 Events Pavilion get boat transportation to select 9 Epcot ® Resorts, and then to 19 Kidcot Fun stops 6 ® United Kingdom Epcot Character Spot 6 Disney’s Hollywood Studios®. ATTRACTION AED 1 AED DINING Devices (at Guest Relations) ® 5 Showcase Plaza Handheld Captioning Meet Mickey and his pals in their own whimsical “toon” version of Innoventions for AED Rose & Crown Pub & Dining Room L D $$ Bass Ale, fish and chips, steaks. AED WEST Video Captioning photos, autographs, hugs and smiles! Mobility Access: Enter through standard queue. T NEW! Yorkshire County Fish Shop L D $ Fish and chips, beverages, Bass Ale. DINING A new interactive experience is now at Epcot! 21 Duffy the Disney Bear Meet Assistive Listening Disney Phineas & Ferb: Agent P’s World Showcase the newest member of the Disney Fountain View Ice Cream S $ Hand-dipped ice cream, sundaes, smoothies and beverages. AED 20 Canada Audio Description LL Adventure is based on Agent P, the wily alter ego of Perry Character family. ATTRACTION Dining 7 AED the Platypus. Using a “F.O.N.E.” device (Field Operative DINING The Seas with Nemo & Friends SALES All dining locations listed accept CENTER Notification Equipment), you can transform into a secret Refreshment Port L D $ Crispy chicken O Canada! Circle-Vision 360 film. Hosted by Canadian ATTRACTIONS actor . 14-minute shows. Mobility Access: Enter through path on the Disney dining plans unless agent, then scour World Showcase for clues and evil sandwiches, fried shrimp, frozen drinks otherwise noted. The Seas with Nemo & Friends® Board a “clamobile” and join ENTRANCE “Inators” to help Agent P defeat his nemesis and more. RIGHT next to Le Cellier Steakhouse. Reservations recommended. your undersea pals on a quest to find Nemo! Inspired by Disney•’s “.” 8 Dr. Doofenshmirtz. Promenade Refreshments L D $ DINING Call 407-WDW-DINE (939-3463) Mobility Access: Enter through standard queue. Presented by Verizon. Hot dogs, soft-serve ice cream and beer. AED AED Le Cellier Steakhouse L $$ D $$$ Steaks, pasta and seafood. PRICING PER PERSON: Shoot the breeze with Crush during his $ = $14.99 and under awesomely interactive show inspired by Disney•Pixar’s “Finding Nemo,“ dude. MONORAIL 7 $$ = $15–$35.99 Mobility Access: Enter through standard queue. Look for the Mickey Check on menus at various locations throughout STATION DISNEY ® $$$ = $36–$59.99 DINING RESORT BUS For Character Greeting, Dining, Show and the Walt Disney World Resort for kids’ meals and other items that FACILITY meet Disney Nutrition Guidelines. For more information, please visit B Breakfast L Lunch L D $$ Seafood, steaks and more. Attraction Times, pick up a TIMES GUIDE. www.disneymickeycheck.com. D Dinner S Snack