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Annual Report 2011–12 Translink Transit Authority | Annual Report 2011–12

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Annual Report 2011–12 Translink Transit Authority | Annual Report 2011–12 TransLink Transit Authority | Annual Report 2011–12 TransLink Transit Authority | Annual Report 2011–12 TransLink Transit Authority Level 13, 420 George Street Brisbane Q 4000 GPO Box 50, Brisbane Q 4001 Fax: (07) 3338 4600 Website: translink.com.au 24 September 2012 The Honourable Scott Emerson MP Minister for Transport and Main Roads GPO Box 2644 Brisbane Qld 4001 Dear Minister Emerson TransLink Transit Authority Annual Report 2011–12: Letter of Compliance I am pleased to present the Annual Report 2011–12 and financial statements for the TransLink Transit Authority and the TransLink Transit Authority Employing Office. I certify that this annual report complies with: the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and the detailed requirements set out in the Annual Report Requirements for Queensland Government Agencies for 2011-12. A checklist outlining the annual reporting requirements can be found on pages 159-160 of this annual report or accessed at translink.com.au. Yours sincerely Neil Scales Chief Executive Officer TransLink Transit Authority ii TransLink Transit Authority | Annual Report 2011–12 About TransLink Introducing this report Welcome to the TransLink Transit Authority Annual Report for 2011–12 and the final full annual report for the TransLink Transit Authority. On 31 July 2012, the Queensland Government announced that the Transport Operations (TransLink Transit Authority) Act 2008 would be repealed and the functions of the Authority transitioned into the Queensland Department of Transport and Main Roads from 6 August 2012. The Transport Operations (TransLink Transit Authority) Act 2008 will be repealed through a change process over the next six months. For the purposes of this report, content has been included to reflect the governance and structural requirements of TransLink as a statutory authority as at 30 June 2012. The TransLink Transit Authority Annual Report for 2011–12 has been developed for the Queensland Minister for Transport and Main Roads, the Honourable Scott Emerson MP, and our other key stakeholders including our customers, delivery partners, government, employees and members of the broader community. This report contains financial statements and a summary of TransLink’s financial and non-financial performance for 2011–12, in line with the targets and objectives outlined in the TransLink Transit Authority Strategic Plan 2010–2015 and the 2011–12 Queensland State Budget — Service Delivery Statements. It complies with TransLink’s legislative reporting requirements under the Financial Accountability Act 2009, Financial Performance Management Standard 2009, Transport Operations (TransLink Transit Authority) Act 2008 and the Queensland Government’s Annual Report Requirements for Queensland Government Agencies for 2011–12. This report also outlines the broader environmental, social and economic performance of our activities, using the Global Reporting Initiative (GRI) reporting framework. iii TransLink Transit Authority | Annual Report 2011–12 iv TransLink Transit Authority | Annual Report 2011–12 About TransLink Contents Message from the Chair ............................................................................................................ 2 Chief Executive Officer’s report ................................................................................................. 3 Our plan for the future ............................................................................................................ 12 About TransLink ...................................................................................................................... 13 Our customers and community ............................................................................................... 32 Our network ............................................................................................................................ 42 Our fares and ticketing ............................................................................................................ 68 Our social responsibility .......................................................................................................... 74 Our people .............................................................................................................................. 80 Our governance ....................................................................................................................... 90 TransLink Transit Authority financial statement overview...................................................... 102 Chief Financial Officer’s report .............................................................................................. 103 Performance statement ......................................................................................................... 105 TransLink Transit Authority financial statements ................................................................... 106 TransLink Transit Authority Employing Office financial statements ....................................... 135 Compliance checklist ............................................................................................................ 153 GRI index .............................................................................................................................. 155 Glossary ................................................................................................................................ 165 Feedback form ...................................................................................................................... 169 1 TransLink Transit Authority | Annual Report 2011–12 Message from the Chair The past year has been one of significant change, I feel very fortunate to have been part of an challenge and development for TransLink and organisation that is so dynamic, innovative and 2012–13 will signal even further changes for customer focussed – this is reflected in the way the organisation. we do business and the things we have been able to achieve this past year. I am also grateful to our The Queensland Government has decided that many stakeholders – delivery partners, our local TransLink will be incorporated into the Queensland governments, community organisations, other Department of Transport and Main Roads with an government agencies and our transport industry expanded role as TransLink Division, responsible partners. TransLink’s vision of making travel for the delivery of passenger transport across the easy requires a true team effort and I believe the state of Queensland. This is a positive development foundations to achieve this goal have been well for the work that TransLink has undertaken as a established to enable the new TransLink Division statutory authority since 2008 and that will hold to deliver this vision on a larger scale. them in great stead as they meet the challenges and opportunities of an expanded regional network. This is my final message as Chair of the TransLink Transit Authority Board, an organisation During 2011-12 we also welcomed a new Chief I have been proud to represent since its beginning. Executive Officer to TransLink and a new State I would like to thank my fellow board members Government to Queensland. for their commitment and their excellent service and contribution to public transport in South Neil Scales joined TransLink as our new Chief East Queensland. Executive Officer in March 2012, bringing with him a wealth of knowledge from more than 30 years I would also like to take this opportunity to thank of work in the transport industry and an impressive TransLink’s dedicated staff, delivery partners and resume of achievements including an Order of the stakeholders for the contribution they have made British Empire for his services to transport. Neil’s to the TransLink Transit Authority over the past vision is to provide a single integrated network three to four years. In my first ever annual report accessible to everyone. Our annual report this message, I wrote that together with the TransLink year outlines many of our strategies for achieving team, we would continue to deliver the best this vision. possible public transport service for the South East Queensland community. I am confident that March 2012 also saw the election of a new State TransLink Division will be well placed to achieve Government for Queensland, bringing with it a this aim as it takes on its expanded role across new Premier and a new Minister for Transport and the State of Queensland. Main Roads to whom we are accountable. This annual report outlines the progress TransLink has I hope you enjoy reading this report and discovering already made in addressing the new government’s how TransLink is continuing to work towards this objectives for the community. In the public transport ultimate goal and our vision of making travel easy. arena, these objectives are to provide a more affordable, reliable and frequent public transport network for South East Queensland, through better planning, cutting waste and delivering more front Geoff Harley line services for families. Chair 2 TransLink Transit Authority | Annual Report 2011–12 About TransLink Chief Executive Officer’s report It is with great pleasure that I present the 2011-12 I am particularly pleased with the significant Annual Report for the TransLink Transit Authority increase in customer satisfaction this financial year – my first at the helm of this dynamic organisation. particularly
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