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Over 1000 People Bring in the Chinese New Year with Ng Homes WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST one vision - new north glasgow ISSUE 49 Over 1000 people bring in the Chinese New Year with ng homes he Chinese community across was our privilege to be so involved Glasgow brought in 2017 in alongside our tenants at perhaps the T style as three major events biggest set of events in the Chinese across the city welcomed in the Cultural calendar. We celebrated year of the Rooster. multiculturalism at a massive With the help of a range of City Chambers event, shared red organisations, ng homes were envelopes at our very own Chinese honoured to work so closely tenant’s party and brought older with the community and event communities together to drink, dance organisers to host these unique, and be merry in a famous Glasgow Andy Chung, Chair or the Chinese Association, Sadie Docherty, Lord Provost of colourful and inspiring events. It Chinese restaurant. Glasgow & Mr. Pan Xin Chun, Chinese Consulate General Edinburgh FIND OUT MORE INSIDE Glasgow Afghan United celebrates New Year in North Glasgow ommunity members, speakers and ng of Glasgow Afghan United, Liaquet Ali Ameri, homes staff welcomed the Afghan New Counselor and Charge’d’Affaires of the Embassy CYear together in an inspiring event at of the Islamic Republic of Afghanistan in London, Saracen House in March. John Wilkes, Chief Executive of the Scottish The Afghan New Year, also known as Nowruz, Refugee Council and Alison Thewliss, MP for brought together key influencers from the Scottish Glasgow Central. Afghan Community as well as politicians and ng Nowruz is an ancestral festivity marking the homes representatives. first day of spring and the renewal of nature and The night brought together different kinds is recognised by UNESCO. of music, food and culture from Scotland and Fittingly, the event was the opportunity to renew Afghanistan and celebrated the strong cultural the strong cultural bonds between Scotland and bonds between the two countries, as well as Afghanistan and celebrate the multi-cultural discuss the issues of family reunification in the UK. community we have here in North Glasgow. Nowruz celebrations get underway Speakers included Abdul Bostani, the chair Quadruple Pitstops African Challenge graduation Scotland & ng award visit the Scottish P12 P4 ParliamentNORTH news P5 1 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST WELCOME Chief Executive’s Message ello and welcome to the 49th edition of North enjoy the articles? Were you inspired to take up any of News – our very own ng group magazine. our initiatives? What do you want to see in the mag that H We’re sure you’re all familiar with North News wasn’t in this edition? We want you to help guide the by now, but we’ve made a few changes this month with publication and make sure these pages, and the space you folks in mind. After all, that’s who we make North that’s in them, contain the information and news that News for. ultimately benefits YOU! We want this quarterly magazine to be something We spend a lot of time and effort producing that you’re proud of, you enjoy reading and which something that we’re proud of – and we don’t just informs you of the services, training, projects and mean this magazine, we also mean our Association. opportunities that we’re dedicated to providing. We want that to be something you’re proud of too. Robert Tamburrini, CEO ng homes GetComments, in touch and let us knowCompliments what you think. Did andyou Complaints Complaints October - December 2016 Comments, Compliments & Complaints Number of complaints responded to in the period = 94 We’re not perfect, but then again, who is? That doesn’t For every complaint, we’re proud to have a host of stop97% us trying of complaintsto be though! Wewere recognise responded that from to timewithin to ourcompliments target timescales and commendations from our tenants across time some things can wrong, we’re only human after all, North Glasgow. Here’s just some them below. but our aim is to rectify things quickly and effectively, and permanently improve our service in the process. Help with relative’s Offering transfer application Number of complaints respondedService Area to in customer Swift action Comments, Compliments and Complaints and advice on in relation to a house Homeswapper Complaintsthe October period - December= 94 2016 neighbour Housing Services complaint Number of complaints responded to in the period = 94 29% 97% of complaints were Repairsresponded to Help with home insurance 97% of complaints were responded to within our33% target timescales Speedy response within our target timescales which customer never to gas central knew she was entitled to Complaints October - December 2016 heating breakdown Investment Factoring SERVICEService Area AREA 10% 28% Thanks for Housing Services Great job by contractor of back 29% EPIC 360 Repairs service court area which was finished early 33% and workmen all very pleasant Help with furniture Investment Factoring 28% 10% removal, cleaning etc for an ill tenant prior to mini Excellent customer modernisation works care to customer Complaints Upheld who was locked out. Not COMPLAINTS UPHELD Upheld Thanks Help and 26% assistance over Work carried out Complaints Upheld for food parcel the past 5 years on Balgrayhill Not car park Upheld Upheld 26% 74% Upheld MAKING A COMPLAINT Post/Visit: 74% If you would like to make a complaint Ned Donaldson House, you can do so in the following ways: 50 Reidhouse Street, Springburn, Our Complaints Handling Procedure was developed by the Scottish Public Email: [email protected] Glasgow G21 4LS Services Ombudsman in partnership with the housing sector. A guide to our Telephone: 0141 560 6000 Saracen House, 139 Saracen Street, complaints procedure is available at our offices or you can phone us and ask Online: www.nghomes.net Possilpark, Glasgow G22 5AZ us to send you one out. SECTION GUIDE: 27 – Housing27 Services– Housing Services 10 – FactoringWHAT’S10 – Factoring ng EVENTS, ng STORIES ng INFORMATION 26 – Investment 31 - RepairsHAPPENI26 – Investmentng PROJECTS & P18-21 P22-24 P4-731 - Repairs INITIATIVES P8-17 Upheld – 70 Not upheld - 24 2 NORTHUpheld news – 70 Not upheld - 24 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST MEMORY LANE Dougie as young boy Springburn volunteer fire service – inc. Dougie’s grandfather 1905 Down Memory Lane With Dougie Whyte The now demolished Bedlay St flat institution I was involved with has gone. My Primary School Dougie Whyte has lived in Springburn for over (Clydepark), Secondary School eighty years and is a resident at one of our (Albert) are no longer there. sheltered housing complexes. Almost everything I knew has gone, even my mop of curly hair! hat a change there Locomotive Company was a Of the houses I have lived has been in Springburn private concern and made steam in (only three), two have been Win the eighty-two locomotives for export. demolished to make room for years I have lived in the district. It was said of Springburn that other projects; Bedlay St to make Springburn was a highly you could buy almost anything way for Springburn Clearway industrialised district when I apart from a car! Cowlairs Co- and Fountainwell Square as was born in 1934. There were operative Society had many shops part of the transformation of three locomotive factories, each where you could get anything from Sighthill. Even the house I am employing between five and food and drink, to furniture and Dougie as a young man now in was a conversion from a eight thousand people. clothing, medicines to hairdressers Co-Operative shop. Two of them; St. Rollox and and funeral arrangement. The The many churches, banks Springburn has seen many Cowlairs, were eventually whole of Springburn Road and public houses have almost changes over the many years I’ve nationalised as part of the British had shops on either side from gone. Schools too have almost been here, and I’m sure it will see Railways. The other North British Townhead to Bishopbriggs. disappeared. In fact, nearly every many more in the future. North Glasgow North Glasgow Crossword Famous Face: Peter Capaldi e’s travelled across the galaxy as everyone’s Hfavourite Doctor, spun a messy political web as the foul-mouthed Malcolm Tucker and even picked up an Oscar for directing a short film (Frank Kafka’s it’s a Wonderful Life) in 1993, but did you know Peter Capaldi is North Glasgow born and bred? Growing up on Keppochhill Rd, Springburn, the current Doctor Who was the son of an Irish mother and Italian father. His father used to run an ice cream van in the area, selling the gelati he made at a factory nearby, does any one remember it? Crossword key Ever the creative type, Capaldi studied illustration at the Glasgow Across Down School of Art and was once the frontman of a local punk band called 1. The area’s Golf Course 1. Main street in Possilpark 2. Famous North Glasgow park 2. Famous North Glasgow train company The Dreamboys. Now an established writer, director and actor, Capaldi 3. Campus with four schools 3. The area’s college is one of North Glasgow’s most famous faces. 4. Local hospital 4. Local football team 5. Famous Scots-Italian actor from Springburn 5.
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