Guest Guest InformationDirectory Welcome to Maldron Hotel South Mall We would like to thank you for choosing to stay with us and wish you a pleasant stay with us and in Cork and enjoy your visit to Cork. It is our goal to ensure that your time with us is an enjoyable and memorable experience. With this in mind, we have prepared the information below to assist you in becoming acquainted with our hotel. Accommodation Services Dial 0 Our accommodation service department will be pleased to assist you with requests for additional toiletries, towels or pillows. Adaptors Dial 0 Adaptors are available for purchase in the vending machines located on the ground floor beside the lift. Voltage in your room is 220V. Baby cots Dial 0 Baby cots are available free of charge upon request. Banking/ATM Dial 0 Banking facilities are within a short distance of the hotel. Please contact reception for directions and opening times. Bar Resident bar available until late. Bus Schedule Dial 0 Schedule with times and rates are available from reception. Check In 3 p.m. Check Out Until 12.00 noon Doctors and Hospitals Dial 0 Information available at reception. Fire In the event of an evacuation (continuous ringing bells) follow the fire evacuation route on the back of your bedroom door, leaving the hotel by the nearest exit. The assembly point is located outside the hotel on South Mall to the right of the entrance. Periodically the hotel management run a fire evacuation drill, notice of which will be displayed in the public areas. First-Aid Dial 0 Specific members of the hotel personnel are qualified to administer (administrate) first-aid. Plasters and bandages are available at reception. Food and Beverage Grain & Grill Restaurant Breakfast Monday to Friday 7.00am – 10.00am Saturday & Sunday 8am – 11am Lunch & Dinner menu available daily Room Service Menu available 24 hours a day Gift Vouchers Dial 0 Looking for the perfect gift? Gift vouchers can be purchased at reception and can be used in any of our Maldron Hotels or Clayton Hotels throughout Ireland and the UK Hairdryer Hairdryer is available in the drawer in your room. Hospitality facilities Dial 0 A hospitality tray is provided for your refreshment. Should you require a top up of tea, coffee, milk or sugar sachets please contact reception. Ice Machines Ice machines are available on level 4,6 & 8 Ironing Station For your convenience, an ironing station is located in the wardrobe of your bedroom. Laundry Service Dial 0 We operate a same day service from Monday to Saturday, no service on Sunday and bank holidays. Laundry must be dropped to reception before 8.00am to ensure same day return. Lost Property The hotel cannot accept responsibility for any items left in your rooms on departure. Any items found after your departure will be shipped at your own cost. Luggage Room Dial 0 We can hold your luggage in storage free of charge. Please ask at reception. Newspaper Complimentary newspapers are available at reception daily. Parking Carparking is available in Q-Park located in City Hall, less than 4 minutes’ walk from the hotel. Discounted rates apply, to enquire check with reception. Pharmacy Dial 0 The nearest pharmacy is located on St. Patrick’s Street. For directions please feel free to ask reception. Photocopying Dial 0 This service is available from reception. Place of Worship D i a l 0 A list is available from reception with relevant times and locations. Post / mail Dial 0 Posting facilities are available at reception. Red Bean Roastery Enjoy hand crafted coffee with a distinct flavour available for either dine in or take out. Open daily. Reservations Dial 0 For return and future reservations please contact our reception team who will be delighted to help. For full list of our hotels please visit maldronhotels.com Safety Deposit Box Safety deposit boxes for the safe-keeping of your valuables are located in the wardrobe of each room. The management cannot accept responsibility for money, jewellery or other valuables left in the rooms. We strongly recommend that you protect your valuables by placing them in safety deposit boxes. Security Please ensure your bedroom door is firmly locked when leaving your room. You will be asked to produce your key card when charging items to your account. The building has 24 hours CCTV surveillance. Guest returning after midnight will be asked to produce their key card to enter the hotel. Smoking / Damage Smoking and vaping are strictly and legally prohibited in all areas (including this bedroom) within the hotel. An outdoor designated smoking area is available. Should you decide to smoke in this bedroom an automatic charge of €150.00 will be applied to your account. Taxi Dial 0 Our reception team can request a local taxi on your behalf. Telephone Reception and Information Dial 0 External Calls Dial 9 & Number Room to Room Dial 1 & Room Number If you wish to call an outside number please register a credit card at reception. Tourist Information and Brochures Dial 0 Information leaflets on all local attractions are available in the reception area, for further information please contact reception. Vending Machine A vending machine is located on level 4 and 6 beside the lift where you can purchase a selection of snacks and travel essentials. Wake-Up Call Dial 0 Not to miss your early start to the day, let us wake you up in the morning. Please contact reception to arrange your wake-up call. WiFi Complimentary guest WiFi available throughout the hotel. International Dialling Codes: Dial Country Code + Area Code + Number Country Code Country Code UK 0044 Italy 0039 USA\Canada 001 Netherlands 0031 Australia 0061 New Zealand 0064 Belgium 0032 Switzerland 0041 France 0033 Spain 0034 Germany 0049 China 0086 Television Channels 1. RTE 1 16. 5 Star 28. Sky News 2. RTE 2 17. Spike 29. BBC News 24 3. Virgin Media One 18. RTE Jr 30. Pick 4. TV4 19. CITV 31. 4 Music 6. Virgin Media Two 20. CBBC 32. E4 7. Virgin Media Three 21. Pop 33. RTE 1 +1 8. BBC 1 NI 22. Tiny Pop 34. RTE +1 9. BBC 2 NI 23. Film 4 35. Orchtais 10. ITV 24 . True Movies 36. Movie 4 Music 11. ITV 2 25. True TV Ent 12. ITV 4 26. Sony Crime 13. Channel 4 Entertainment 15. 5 USA 27. RTE News.