GUIDE

Workshare Protect 6.2 SR3 Release Notes WORKSHARE PROTECT RELEASE NOTES

Introduction

Workshare Protect is seamlessly integrated with Office and automatically enforces company security policy at end-user workstations. Rather than simply block information flow, Workshare Protect warns and educates users in real-time about sensitive information and, if authorized, lets users decide how to treat the content. Workshare Protect provides:  Hidden Data/Metadata Removal  Policy driven content risk management  Discovery and removal of hidden data and visible content leaks  Complete metadata protection for documents  Tamper-Proof PDF Creation  Converting any document to Workshare’s secure PDF from any application  Ensuring flexible publishing and complete PDF security options  Enforcing automatic conversion of documents to secure PDF before they can be emailed  Stopping of Violations in Real Time  Flagging policy violations in real time using smart tags  Educating users about content to avoid with active task bar notifications  Enabling users to fix potential problems with manual redaction options  Password-protecting documents or restricting them from being sent externally, or at all.  Content Protection and Control  Content analysis and data leak prevention  Automatically stopping leaks of intellectual property at their origin  Keeping data safe and secure from embarrassing public disclosures  Monitoring all communications at the client level  Providing alerts for data in use, at rest, and in motion—even when disconnected from the network

Note: Workshare Protect can be installed without Microsoft Office integration. In this case, the metadata removal functionality is only available when sending emails and PDF creation is available through the right-click menu.

For users who have Workshare Device Protector (powered by Safend) or Safend Encryptor installed, Workshare Protect provides the following:  Monitoring and blocking content on USB and other removable media Safend policies define which files downloaded to external storage devices should be inspected and these files are then sent to the Workshare Protect client for inspection, where Workshare policy determines whether the files are blocked or the user alerted to sensitive information. Refer to Safend Protector documentation for further details.  Full disk encryption Safend Encryptor provides a hard disk encryption solution that leverages the security of full-disk encryption and the flexibility of file-based encryption to protect sensitive data residing on desktops and laptops. Refer to Safend Encryptor documentation for further details.

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What’s New in Workshare Protect 6.2 SR3

Product quality, usability and performance are the top priorities for Workshare Protect 6.2 Service Release 3 (SR3) and it offers the following new features.

Faster Resolving of Email Addresses

Workshare Protect includes a new component that it uses to access ’s object model. This enables Workshare Protect to resolve email addresses much more quickly. This new component means that the Workshare Protect Email Security dialog is displayed more quickly and there is less user interruption.

This new component is the default component that Workshare Protect uses to access Microsoft Outlook’s object model.

Protect Service in Memory Switched Off

The Workshare Protect service (Workshare.Protect.Svc.exe) is now turned off in memory. Switching the service off means that reboots are faster and less memory is used in the background. The service is switched off by default.

Faster Resolving of Distribution Lists

Workshare Protect can now cache the results of distribution list resolution. Once Workshare Protect has resolved a distribution list (determined if it should be treated as external or internal), the results can be stored locally. In this way, when the distribution list is used again, Workshare Protect can quickly determine whether to treat the email as internal or external. This new option means that Workshare Protect can more quickly resolve distribution lists which leads to the Workshare Protect Email Security dialog being displayed more quickly and there is less user interruption.

This new option is configurable. Two new parameters are included in the General Policy category of the Workshare Policy Configuration Manager as follows:  Cache email distribution lists to user machine: If selected, Workshare Protect stores the results of distribution list resolution in a local cache. This parameter is NOT selected by default.  Cache email distribution lists: Refresh rate (days): The results from resolving distribution lists are refreshed after the specified number of days. The default setting is 30 days.

Note: In addition, when the Cache email distribution lists to user machine parameter is selected, when Microsoft Outlook is launched Workshare Protect will resolve all distribution lists in the global address book and store the results. This is done in the background.

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Dynamic Discovery

Workshare Protect can now display the Workshare Protect Email Security dialog immediately when a user sends an email. Metadata discovery is performed after the dialog is displayed. This new option means that the Workshare Protect Email Security dialog is displayed much more quickly and there is less user interruption.

The Workshare Protect Email Security dialog is displayed immediately while Workshare Protect scans the email, and the actions are enabled once the scanning is complete. If the user clicks Send before Workshare Protect has finished scanning the email, the email is sent and the cleaning and PDF settings specified in the default policy are applied.

This new option is configurable. A new parameter is included in the General Policy category of the Workshare Policy Configuration Manager as follows:  Use Dynamic Discovery for Email Protect UI: If selected, when a user sends an email, the Workshare Protect Email Security dialog is displayed immediately while Workshare Protect scans the email, and the actions are enabled once the scanning is complete. This parameter is NOT selected by default.

Send and Protect Button

Workshare Protect can now include a Send and Protect button in the email message window. Click Send and Protect (instead of clicking Send) and the Workshare Protect Email Security dialog will always be displayed – regardless of policy settings. This new option means that you can have zero Workshare Protect processing unless users choose to use it and you can create transparent clean policies but still leave the user with choice.

This new option is configurable. A new parameter is included in the General Policy category of the Workshare Policy Configuration Manager as follows:  Show Send with Protect button in mail messages: If selected, a Send and Protect button is displayed in email messages. Clicking this button enables the user to always access the Email Security dialog (regardless of policy settings) and specify cleaning or converting to PDF of attachments as required. This parameter is NOT selected by default.

Note: This button is not available in IBM Lotus Notes nor is it available in Microsoft Outlook 2003 when is set as the email editor.

Reduced Email Add-Ins

There is now only ONE Microsoft Outlook/IBM Lotus Notes add-in – “Workshare Protect Enterprise”. The other add-in (Workshare 3 Outlook Extension) has been removed and its functionality merged into the Workshare Protect Enterprise add-in. This means that Workshare Protect has a lighter presence in Microsoft Outlook/IBM Lotus Notes.

Smoother Email Navigation Workshare Protect no longer unpacks (scans the body of an email) an email when the email is highlighted in the Inbox so the navigating and opening of emails is no longer “sticky”. This means that navigating between emails is smooth and fast. Auto-preview or opening an email is no longer slow.

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No More Blocked Email Messages

Workshare Protect no longer displays Blocked Email messages. Workshare Protect includes advanced exception handling code so it can better handle scenarios where in the past it would block the email. There still might be scenarios where Workshare Protect cannot handle the attachment, for example, read-only or protected attachments or attachments with corrupt built-in properties or unhandled exceptions, and in these scenarios, Workshare Protect will display a more user-friendly message that explains the problem and always give the user the option to send the email regardless. This means that there is an uninterrupted workflow and improved error messaging.

Faster PDF Generation Workshare Protect includes an updated Workshare PDF converter driver to speed up PDF conversion. This means that PDF generation is much faster.

What’s New in the Install

Workshare Microsoft Office Integration

Workshare Protect can be installed with or without Microsoft Office integration. You select Office Integration during the installation procedure in order to integrate your selected modules within Microsoft Office. This option is selected by default. If you want to change the integration of Workshare Protect with Microsoft Office applications, you can re-run the Workshare Configuration Assistant and then select between the different Microsoft Office applications.

By deselecting the checkboxes, you can configure Workshare Protect to run without Microsoft Office integration. For example, by deselecting Integrate with Microsoft Word, there will be no Workshare Panel or Workshare menu/ available in Microsoft Word. In this case, the metadata removal functionality is only available when sending emails. Additionally, you can select the Save templates in STARTUP folder to save the Workshare templates to the Microsoft Word STARTUP folder.

Note: The Integrate with Microsoft Outlook option refers to the Workshare Compare Outlook integration only. The Workshare Protect Outlook integration is always available.

Additional Prerequisites

The following additional prerequisites are now required by Workshare Protect: Prerequisite Version OS Office Notes Microsoft Visual C++ 9.0.30729.4148 All (including N/A 2008 SP1 Redistributable x64 versions) Package ATL Security Update (x86) Microsoft Visual C++ 9.0.30729.4148 x64 OS N/A The right-click handler is written 2008 SP1 Redistributable versions in x64 code and requires this Package ATL Security prerequisite. Update (x64)

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Prerequisite Version OS Office Notes Open XML Format SDK 1.0.1825 All N/A for 3.1 Windows N/A http://www.microsoft.com/downl Server 2003 (x64) Server 2003 oads/details.aspx?FamilyId=8B4 x64 E6B93-1886-4D47-A18D- 35581C42ECA0&displaylang=en Windows Installer for 3.1 Windows N/A http://www.microsoft.com/downl Server 2003 (x86) Server 2003 oads/details.aspx?FamilyId=8B4 x86 E6B93-1886-4D47-A18D- 35581C42ECA0&displaylang=en

Note: The main installs download prerequisites from the if they are required. For enterprise deployments, the prerequisites have been bundled into a file (WorksharePrereqsFor522.zip). To skip downloading files from the Internet, the prerequisites can be extracted to the same location as the extracted files from the main installation files.

System Requirements

You should check that your system meets the following requirements:

Recommended System Requirements 2.2GHz Core 2 Duo processor or equivalent 2GB RAM 2GB free disk space

Compatibility

Workshare Protect is compatible with the following: :  XP (SP3 and above)  Microsoft (32 bit and 64 bit) – UAC disabled

Note: When you are integrating Workshare Protect with Workshare Device Protector on Microsoft Windows Vista, the requirement is Microsoft Windows Vista (32 bit) SP1 and above.

 Microsoft Windows 7 (32 bit and 64 bit)  Microsoft Windows 2003 Server (32 bit and 64 bit)  Microsoft Windows 2003 R2 Server (32 bit and 64 bit)  Microsoft Windows 2008 Server (64 bit)  Microsoft Windows 2008 R2 Server (64 bit)

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Citrix (deployed Published Applications and Published Desktop):

Note: Check with your Citrix vendor about which Windows operating system supports your Citrix.

 Citrix Presentation Server 4.0 and 4.5  Citrix XenApp 5.0 Microsoft Office System:   Microsoft Office XP (SP2 and above)

Note: You should have a full installation of Microsoft Word, Excel and PowerPoint. Microsoft Office should be installed on a per machine basis.

Email System:  Microsoft Outlook 2007  Microsoft Outlook 2003  Microsoft Outlook XP (SP2 and above)  IBM Lotus Notes 7.03 to 8.5.1

Note: You should have a full installation of Microsoft Outlook. It should be installed on a per machine basis.

Microsoft SharePoint:  Microsoft Office SharePoint Server 2007

Important Information  Workshare Protect installs program files to a sub-folder within the Workshare folder named Modules.  Install: Before installing the product, please ensure that Microsoft Word, Excel, PowerPoint and email applications are closed, making sure that no executables are running in the background.  Install: A user is unable to install Workshare Protect if Microsoft Windows Installer 3.1 is not installed. This can be downloaded from the following location http://www.microsoft.com/ downloads/details.aspx?FamilyID=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en  Install: An error may be observed if the prerequisite lockbackRegKey.msi (Shared Add-in Support Update for the Microsoft .NET Framework 2.0) is not installed. This prerequisite is located in the Workshare Protect self-extracting install. It must be installed in a per machine context otherwise it will not work for other users. For example: msiexec.exe /i lockbackregkey.msi ALLUSERS=1

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 Windows Vista: For MSI installs the user must have administrative privileges for the Default Mail Client.  : You must ensure that your email application is set as the default mail program in Internet Explorer. In Internet Explorer, select Internet Options from the Tools menu. In the Programs tab, select your email program (Microsoft Outlook) from the E-Mail dropdown list. If this is not done, you will not be able to send a document for review.  Licensing – If you license the product on a subscription basis, one month before your subscription license expires, you can choose to receive a popup Expiry Notice on a daily basis. You can configure Workshare Protect so that the Expiry Notice is displayed/not displayed as required. For further information, refer to the Licensing Workshare Protect section in the Workshare Protect Installation Guide.  Policies Not Triggered – When emailing password-protected .docx documents, default policies are not being triggered. This is due to the Microsoft Word Security Update KB969604.  Windows 7: When UAC is set to Default, running the Workshare Protect install displays the UAC prompt. You must approve the prompt and Workshare Protect will be installed. Running the Workshare Protect MSI silently will fail when UAC is set to Default because the user is not given the opportunity to approve the UAC prompt. Therefore for silent installs, disable UAC.

If you have installed any Alpha or Beta builds of Workshare Protect, we strongly recommend that you first uninstall them before installing Workshare Protect 6.2 SR3.

Checking Emails

If it appears that Workshare Protect is not checking emails for content risk, it may be because the Workshare add-in (Workshare.Client.OutlookExtension.dll) is disabled in Microsoft Outlook.

To enable the Workshare add-in in Microsoft Outlook 2003/XP: 1. In Microsoft Outlook, select About Microsoft Office Outlook from the Help menu.

2. Click Disabled Items. 3. If the Workshare add-in appears in the list of disabled items, select it and click Enable.

4. Click Close and OK.

To enable the Workshare add-in in Microsoft Outlook 2007: 1. In Microsoft Outlook select Trust Center from the Tools menu.

2. In the left panel, select Add-ins. 3. From the Manage dropdown list, select Exchange Client Extensions and click Go.

4. Ensure that Workshare Protect Enterprise is selected and click OK.

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Microsoft Office 2010

The Workshare Protect 6.2 SR3 release does not fully support . For complete Microsoft Office 2010 support, you must install the Workshare Protect 6.2 SR3 Office 2010 compatibility update which is available from the Workshare Protect download page on the Workshare website (www.workshare.com).

However, if Workshare Protect 6.2 SR3 is installed with Microsoft Office 2010, Workshare Protect will work but with the following issues:

ID Details 1589 Batch cleaning using the right-click option is failing to clean RTF documents. 1974 After performing a batch clean, . and .ppt files are opening in protected mode. 1975 In Microsoft PowerPoint, an additional tab (called Add-Ins) that includes the Workshare options is present as well as the Workshare tab. 1983 Content risk in text boxes, such as a field code or small text, is counted twice when Workshare Protect performs an analysis of the content risk in a document. 1985 The Lotus Notes Reply to All option is not working. 1986 The Workshare Expiry Notice is not being displayed when the date is forwarded past the 14 day trial period. 2005 The Workshare Policy Document Inspector option is not available in the Document Inspector window. 2007 Sending meeting invitations in Microsoft Outlook causes Microsoft Outlook to crash. 2017 There are problems converting Microsoft Office files to PDF in Office 2010 under Windows 7 (64- bit). 2020 Encrypting message contents and attachments (Security Settings) in Microsoft Outlook and then sending the email causes Microsoft Outlook to crash.' 2151 When analyzing a password-protect .docx document for content risk, Workshare Protect displays a blank Content Risk page in the Workshare Panel. 2200 When Lightspeed clean is on, sending an RTF document to external users results in an "Error in Action" message.

Known Issues

The following are known issues in the Workshare Protect 6.2 SR3 release and all will be addressed in the next Service Release. For more information, please contact Technical Support. ID Details 36 Previewing Excel Files – DM5 and Office 2003 When trying to preview a file by double-clicking it in the Select File area of the Workshare Protect Email Security dialog, the file crashes.

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ID Details 77 Password-Protected Excel Files DM5 When trying to convert a password-protected Excel file to PDF and having selected the Clean before PDF option in the PDF Security Options dialog, the file crashes. 134 Send and Protect Button If Workshare Protect is configured to include a Send and Protect button in email message windows (General Policy category, Workshare Configuration Manager) and then the Workshare Configuration Assistant is re-run and the Workshare Protect module uninstalled, the Send and Protect button continues to appear in email message windows. Workaround: Deselect the Show Send with Protect button in mail messages parameter (General Policy category, Workshare Configuration Manager) before running the Workshare Configuration Assistant and uninstalling the Workshare Protect module. 140 Japanese Vista Environments Environment variables are not propagated correctly after installation. For example, an error is displayed when clicking Content Risk in the Workshare Panel. Rebooting resolves the problem. 202 IBM Lotus Notes Create Object When using the Create > Object method to attach a file to an email and then sending the email, policies are not applied. Workaround: Do not use Create > Object to attach a file to an email. 1039 RPost Action When an RPost action is triggered, an error message is displayed and the email is not sent. 1048 Batch Cleaning Large Spreadsheets Workshare Protect is unable to batch clean Microsoft Excel spreadsheets over 60 MB in size. 1121 License Expiry Notice When Workshare Protect is installed using a silent MSI install, the Expiry Notice is by default set to on (displayed). Workaround: Specify WS_BOOTSTRAPPER_SILENT=1 to change the MSI install to set the Expiry Notice to off. 1576 Microsoft .NET Framework 3.0 must be Running When Microsoft .NET Framework 3.0 has been disabled and Workshare Protect is installed, an error is displayed. Workaround: Ensure Microsoft .NET Framework 3.0 is enabled before installing Workshare Protect. 1628 Convert Hyperlinks If a PDF reader does not convert hyperlinks within a PDF, create a DWORD Registry key ConvertHyperlinks with a value of 1at the following location: HKEY_LOCAL_MACHINE\SOFTWARE\ Workshare\Professional\Settings and the Workshare PDF driver will convert hyperlinks when creating the PDF. Note that this will impact performance and will slow down the PDF conversion process.

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ID Details 1805 Workshare Panel in Microsoft Excel and PowerPoint After installing Workshare Protect (with Office integration) the Workshare Panel can be displayed in Microsoft Excel and PowerPoint documents. If the Workshare Configuration Assistant is then run (as an “Admin user”) and Office integration is disabled, the Workshare Panel will no longer be displayed in Microsoft Excel and PowerPoint documents. However, if a “Normal user” logs in, the Workshare Panel continues to be displayed in Microsoft Excel and PowerPoint documents. 1812 Send and Protect Button – Office 2003 When the Show Send with Protect button in mail messages parameter is selected (General Policy category), the Send and Protect button is appearing in the new Contact/Distribution List/Task/Task Request/Journal Entry windows as well as in new email messages.

Note: This button is only available in Microsoft Outlook 2003 when Microsoft Word is NOT set as the email editor.

1820 Intel Graphics Drivers When using particular Intel graphics drivers, users may intermittently see the following error message when sending emails: “Attempted to read or write protected memory. This is often an indication that other memory is corrupt”. This issue has been found in versions 6.14.10.5082, 6.14.10.5068, 6.14.10.5002 and 6.14.10.5222 of the Intel graphics driver, which has been identified to affect DELL OptiPlex (780), various versions of Hewlett Packard desktops and Lenovo laptops, but can also affect other machines that have this driver installed. Workaround: Obtain a DLL from Workshare Technical Support (reference number: 00137152). Workshare’s Development team has rewritten the code for the Workshare Protect Email Security dialog so that it uses GDI rather than GDI+. Please Note: This is not a fix for the Intel bug and may not work for all scenarios/customers. This will work around the underlying bug with the Intel driver which may alleviate the problem. Customers choosing to apply the dll to their machines should ensure that it is tested on a single machine before rolling out to all users. In addition to this, customers should still follow the recommendation set by Workshare detailed below. Recommendation: Workshare recommends that any customers experiencing the above issue should log a call with their hardware vendor and request that it is escalated to Intel for a fix. 1839 Embedded Images in Embedded Emails When Workshare Protect cleans an embedded email which includes embedded images, the images are replaced with placeholders and attached to the message instead. 1848 Previewing PDF – Password Prompt When converting to PDF and specifying a password to protect the PDF security settings, if the user selects to preview the PDF, they are prompted for the password. 1874 Clean Before PDF When converting a document to PDF and selecting the Clean before PDF checkbox, if a user then clicks Advanced Cleaning Options and then clicks Cancel in the Advanced Options dialog, the Clean before PDF checkbox becomes deselected.

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ID Details 1927 UAC set to Default –Windows 7 In Windows 7 environments, when UAC is set to Default, the following issues occur: 1. Workshare Configuration Assistant cannot be completely run and skips to the final step. Workaround: Right-click the WMConfigAssistant.exe and select Run as administrator. Approve the UAC prompt and the Workshare Configuration Assistant will run successfully. 2. Some of the policy configuration options are not applied.

Change Requests Addressed

The following Change Requests have been addressed in Workshare Protect 6.2 SR3 (Build 9800.800). Please note that some of these issues were specific to customer environments. For more information, please contact Technical Support.

CR Number Brief Description 00126456 Unable to process this email - Lotus Notes 00125277 Performing a Word to PDF comparison results in the . file extension being the only available save option. 00093945 Unable to disable document classification if using the Workshare 00125607 Protected Forms (not password protected) prompting users for a password when emailed externally 00125103 Footnote insertions are incorrectly rendered 00125022 Printing 'Audit' report displays Workshare 4.5 logo 00126447 Microsoft Update for VCredist causes Workshare installation to fail. 00111616 Act on Changes to open in .doc format 00122412 Ability to retain hyperlinks in redlines 00059484 Ability to specify the location of Workshare Templates 00091384 Drawing objects are incorrectly rendered in document comparison 00067327 Unable to disable the Workshare Panel and replace the Workshare menu with the toolbar 00127206 Unable to confirm security password when using combine files with Workshare PDF option 00121938 Documents stored on a remote network location or Hosted environment take a extended amount of time to open 00126947 Applying any security option when Combine files in Workshare changes Page Orientation 00126587 Attachments with Cyrillic/Chinese letters are renamed by Protect Addin. 00125973 Right Click redact produces incorrect results when highlighting a section of a word. 00114058 MSXML KB954430 update breaks Workshare 4.5SR1

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CR Number Brief Description 00112229 Unable to send Excel documents via email with their Regional Settings set to Finish. 00110158 Unable to compare due to document corruption or unable to repair the documents but the resulting comparison is incorrect. 00123610 Comparison of Document from Track Changes Incorrect 00123609 Nested table numbering results in incorrect comparison when set in 'standard comparison option' 00128058 unable to select pages numbers in to use when using Combine with Workshare 00124286 Forwarding an embedded email changes attachment order 00107335 Workshare PDF Publisher "concatenate" feature loses original "bookmarks" or Table of Contents found from the original PDF 00123330 Zip file causes Protect to Hang and Crash 00119180 User profiles are not removed when logging out of a Citrix environment when using roaming profiles 00122134 Invalid Recipient when 'Replying to All' to email generated from proxy mailbox 00125606 Unable to set default redline document format as a .DOC file with Office 2007 00125175 Comparison of right-aligned text and tab pushes text off the page 00122413 Request for more user-friendly Blocked Error Messages 00128821 Compare Attachment with Workshare functionality fails to compare attachments 00127083 Auto profiling error when saving redline to a non-primary library 00118864 Ability to use the 2-way relation in Interwoven 8 00024866 Comparisons saved as a Related document should be visible when "EnableTwoWayRelation" is enabled 00130507 Comparing from within Word always uses DOM (Standard) comparison engine 00090045 Ability to add Workshare icons to an existing in Office 2007 00093955 Unable to add more commands to the Quick Access toolbar in Workshare Compare 00125525 Add Binary & Non-Binary Compare buttons to the Workshare Compare Ribbon 00051179 Ability to set default file name for Redline comparison document 00075499 Ability to set a default filename when saving redlines as related documents into Interwoven 00130842 Error occurred while decryption attachment when sending protected .DOC 00131648 ActionExecution error cleaning form protected RTF & DOCX documents 00049899 Changes are not applied around tables when selecting "Apply All” 00052234 Nested tables rendered incorrectly comparing at binary level- document specific 00085034 Tables shown as insertions and deletions when resized in different documents

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CR Number Brief Description 00082665 Redline summary causes "margins outside printable area" message 00117810 Changes in table not shown in specific comparison but will show when swapped 00079390 Incorrect rendering of Tables (document specific) 00053664 Table Borders do not appear in the redline 00100332 Table changes are not clearly rendered (document specific) 00096519 Text in table columns is rendered as moved when comparing 2 PDF files 00126702 Text not wrapping in email body of redline emails 00127878 Comparing documents stored in DMS results in incorrect pagination being displayed 00128469 Document footers are incorrectly displayed in TER view 00129746 Internal email send takes 20secs via remote Exchange server across WAN 00128894 "Cannot create an attachment" error when saving DOCX redline as attachment in DM 00131184 Ability to disable gridlines when comparing embedded Excel tables 00120006 Date/Time stamps are changed (Created, Modified) even if you select Skip Cleaning from the Protect prior to sending 00125527 Ability to enable/disable Workshare integration with Word and/or Outlook during installation 00114270 Unknown action is displayed on the Protect dialog when Sending a document for Review 00121078 Options "Compare Versions Mail Subject" & "Compare Versions Mail Body" are missing, when Review Module is disabled 00129345 Workshare panel does not appear correctly in Excel and spreadsheets reduced in size when toggling between different open spreadsheets 00025631 Unable to view more than 512 documents in the iManage list when browsing from DeltaView 00132482 DOC and PDF comparison results in poorly formatted TOC 00132509 PDF document remains checked out when open in Word via Workshare 00132938 Outlook crashes when opening emails with the Review Module enabled. 00132885 Formatting issues when comparing documents with Embedded Excel tables 00132958 MacPac and Workshare compatibility issues 00133596 Document comparison results in tables being incorrectly displayed within TER view 00133544 Color of track changes are not removed when cleaning reviewers from .doc email attachments 00130094 Running WCA with the \silent switch causes the Compare and Review modules to become enabled and the Protect addins are removed from within Outlook 00133863 Conflict between Workshare and Dymo Label Printer software results in "Unable to Process Email" error.

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CR Number Brief Description 00133854 Running WCA with the Silent switch fails to install Protect Module 00128988 Unable to use redact functionality where document has been opened from DM 00134106 Bullet points in PowerPoint 2007 presentations are removed when cleaned 00116016 "Identity switch cancelled" error when launching Outlook as a Citrix published app 00106653 Convert attachments to PDF option to appear in Protect dialog when sending internally but not checked by default 00105591 Blocked Error message occurs after opening the document with Lightspeed Clean turned on 00109421 Lines in the document appear in different fonts (Arial when they should appear in Times New Roman) 00123770 Ability to disable the Redact button in the Workshare Toolbar\Ribbon 00126167 User has to manually re-browse for documents and rerun the comparison when editing and saving a new rendering set 00126029 "Failed to convert" when combining docs into single PDF with customized Office 2007 template 00123531 Document Property "Company name" is not cleaned in .docx files 00124020 "Unable to Open Document: interwovenSite://file" when right click PDF from FileSite with customized Office 2007 template 00120843 WMmailsender.exe remains in Task Manager after emailing comparison with MS InfoPath 2007 installed 00119052 Pleading document's line numbering is incorrectly rendered using non-binary comparison 00114159 "Workshare currently only supports send for review from the local file system" error when Send for Review and attaching additional documents from DMS 00111137 Workshare Compare Quick Access Toolbar does not remember setting 00130035 Disabled items from the Workshare menu are shown when running Winword.exe with /n switch 00129730 Workshare Compare always defaulting to Binary / Fast Comparison even when Binary Comparison is off 00129779 Scanned text warning when attempting to convert a specific PDF file to Word that contain searchable text 00128957 "Object has been deleted" error when saving document from Manage Changes into DM 5.2 00128652 "unable to copy Redline file from temp.." error when sending and naming the comparison "redline" 00127785 "Unable to process" error when email after installing Summation 2.9.1 00113975 Email attachments are re-arranged in the body of the email message (Lotus Notes) 00113582 Document Reviewers are not removed when cleaning .docx files with Standard Clean

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CR Number Brief Description 00113597 Attempting to PDF a file with a Sub-class causes an error 00093732 Workshare Outlook Addin conflicts with Interwoven’s new Send and File button 00093748 PDF document cannot be converted to Word via Workshare Protect 00081265 Remove entire description except for document number when saving a redline into Interwoven 00025454 Unable to save the redline comparison of documents from 1 library into a second library 00136098 Doc/Docx comparison takes a very long time 00126889 Visual C++ runtime error closing Word after opening a document from DM 00128566 Foreign Typeset keyboard stops responding when writing emails 00124292 Header text is removed when “Delete all text smaller than 5pt” is selected 00122340 Unable to open an email attachment embedded in the body 00135758 Restricted User cleaning ZIP file results in empty or damaged archive format 00133261 Unable to open PDF in Word if the filename contains characters 00126884 Workshare Ribbon disappears in Excel when Regional Settings are not set to English 00125552 Error processing email – Workshare.Mime.dll 00124214 Unable to open document when selecting “convert to pdf” from the right-click menu 00124226 Unable to save MS Word documents after applying a combination of Fast Track fixes 00130835 Unhandled exception sending a password protected form when skip cleaning 00128435 Failed to create email when emailing from a DM folder 00128130 Failed to browse for a document - Incorrect Parameter 00127519 Embedded Excel document comparison failure 00125392 Protect takes a long time to clean XLSX documents with leading apostrophes in cells 00126054 Right Click convert to PDF fails within Office XP environments 00124440 Error displayed when PDFing an .xls file when the current user’s locale is set to anything other than English 00131905 Compare unexpectantly closes when printing comparisons to Dell 5100cn colour printer on a machine with Laser Track installed 00132278 Workshare is adding incorrect icons to the Desksite toolbar 00126441 Unable to Process Email Error when user sends an email to a Distribution list 00125618 Sending Read Only documents via email results in an error 00125975 Right Click redact option is not available when highlighting text within footers, tables and numbering

16 WORKSHARE PROTECT RELEASE NOTES

CR Number Brief Description 00125545 Unable to specify “.local” domain prefixes when creating custom LDAP routing policies via the Policy Designer 00126704 Cleaning documents with SEQ field codes results in the document formatting being changed 00124511 Comparisons sing ABBYY integration fail for large PDF files 00124693 Document field codes are removed when viewing the redline in Word and performing a Print Preview 00124370 Winword.exe process hangs after saving a comparison into Interwoven 00124452 Chinese Symbar Toolbar no longer works in Word after Protect is installed 00123897 Embedded email attachments lose their document names when cleaned 00123613 Saving a comparison as a PDF results in an incomplete PDF being created 00121656 Schedule numbering is not displayed after a certain point in the document 00130609 Page number field codes are incorrectly detected and rendered in TER view 00129820 Workshare Addin within Lotus Notes is preventing the opening of Zipped email attachments 00131846 Track Changes are not automatically accepted during the comparison process when comparing documents with track changes 00128990 Performing a content risk and removing white text from a Docx document causes Word to hang 00128570 Text is incorrectly shown as moved within the redline 00122681 Incorrect items are removed from .docx and . xlsx documents when "Remove Hidden Text" is enabled and "Remove White Text" is disabled 00122496 Incorrect document selectable for comparison 00122955 WCA causes numerous issues for users when running at logon 00123421 PDF Security options are not applied correctly 00061653 The ability to password protect ONLY a PDF document 00045142 To Support Interwoven Offsite 00081158 Include the Send & Protect button 00111583 Request for integration with Interwoven 8.5 Client 00092887 Retain profile information when converting documents to PDF 0026262 Ability to specify the description and name of the redline comparison 00024202 DMS Document number to be used as the document name when emailing from within Workshare Compare 00127186 ActionExecution: Exception on Clean when emailing DOCX files externally 00125268 Protect displays incorrect licensing information/prompts despite being licensed correctly

17 WORKSHARE PROTECT RELEASE NOTES

CR Number Brief Description 00121854 Internal email address is treated as External 00131539 Unable to process email error when sending emails both Externally and internally 00135593 When browsing for a document link through Interwoven 8.5 and selecting a shortcut link to a document Compare fails to find the document 00135502 Body Text First Indent and Signature Styles are lost when compared in binary mode 00135756 Failed to run act on changes message in Office 2007 due to two custom macros 00136208 Error sending MHTML attachments - Object reference not set to an instance of an object

Contact Info

For feedback on Workshare products, including ideas for new features and improvements, please contact us on: [email protected].

For more information, please contact Workshare: Email: [email protected]

Workshare Ltd. 20 Fashion Street London E1 6PX UK

Workshare Inc. 208 Utah Street, Suite 350 San Francisco CA 94103 USA

Workshare Ltd. Level 56, MLC Centre 19-29 Martin Place Sydney 2000 Australia

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