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2010 Survey Results
IT SERVICES 2010 Client Satisfaction Survey March, 2010 Acknowledgements The Stanford IT Services Client Satisfaction Team consisted of the following: Jan Cicero, Client Support Alvin Chew, Communication Services Liz Goesseringer, Business Services Tom Goodrich, Client Support Jim Knox, Facilitator, Client Support Phil Reese, Research Computing Nancy Ware, Strategic Planning Bryan Wear, Computing Services Brian McDonald, MOR Associates Chris Paquette, MOR Associates Alexis Bywater, MOR Associates MOR Associates, an external consulting firm, acted as project manager for this effort, analyzing the data and preparing this report. MOR Associates specializes in continuous improvement, strategic thinking and leadership development. MOR Associates has conducted a number of large-scale satisfaction surveys for IT organizations in higher education, including MIT, Northeastern University, the University of Chicago, and others. MOR Associates, Inc. 462 Main Street, Suite 300 Watertown, MA 02472 tel: 617.924.4501 fax: 617.924.8070 morassociates.com Brian McDonald, President [email protected] Contents Introduction. a1 Methodology . a2 Overview.of.the.Results . 1 Reading.the.Charts. 25 Customer.Service.and.Service.Attributes. 29 Research.Computing.and.IT.Services.Priorities. .33 General.Support. .41 Data.Storage.Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..51 Email.and.Webmail. 59 Calendaring. 63 Network.Services. 67 Telecommunications.Services. 73 Remote.Access . 83 Mobile.Devices . 87 Software. .89 Security. 93 Web.Services. 99 Appendix.A:.The.Full.Text.of.Written.Comments. .A-1 Appendix.B:.The.Survey.Instrument. B-. 1 Appendix.C:.Other.Observations . .C-1 Stanford Information Technology Services 2010 Client Survey • Introduction | a1 Introduction This report provides a summary of the purposes, the methodology and the results of the client satisfaction survey sponsored by Stanford Information Technology Services in March, 2010. -
Calendar Quick Start Using Outlook Web Application (OWA) 1 Signing
Calendar Quick Start using Outlook Web Application (OWA) Signing In • Point your browser to: email.fhda.edu 1 • Select either private or public computer. If you are the only person who has access to the computer it is private. With the private version, the system will allow a longer period of inactivity before signing you out. • Leave the box next to “User light version…” unchecked unless you are visually impaired or are using a very old version of your browser. • Enter you 8-digit Campus Wide ID (CWID) and the password you use to sign into MyPortal. Some basics: 1. E-mail and calendar are completely integrated. A meeting invitation will generate an e- mail that appears in your inbox and displays on your calendar. 2. Right clicking (Control click on a Mac) will often display a menu that contains the action you are looking for. 3. Moving your mouse over an icon will display the icon’s function. 4. Icons without a down-arrow next to them do only one thing. There is no drop-down menu. 5. Clicking on an icon or title can produce something different than when you click on the down arrow next to it. For example clicking on New in the menu bar will bring up the form to create a new e-mail. However clicking on the down arrow to its right will display a list of options. 6. Arrows pointing to the right are used to expand and collapse lists. In the example to the right, the solid arrow shows that Ann Beebe’s list of files is expanded, but the Inbox folder is collapsed. -
The Application Usage and Risk Report an Analysis of End User Application Trends in the Enterprise
The Application Usage and Risk Report An Analysis of End User Application Trends in the Enterprise 8th Edition, December 2011 Palo Alto Networks 3300 Olcott Street Santa Clara, CA 94089 www.paloaltonetworks.com Table of Contents Executive Summary ........................................................................................................ 3 Demographics ............................................................................................................................................. 4 Social Networking Use Becomes More Active ................................................................ 5 Facebook Applications Bandwidth Consumption Triples .......................................................................... 5 Twitter Bandwidth Consumption Increases 7-Fold ................................................................................... 6 Some Perspective On Bandwidth Consumption .................................................................................... 7 Managing the Risks .................................................................................................................................... 7 Browser-based Filesharing: Work vs. Entertainment .................................................... 8 Infrastructure- or Productivity-Oriented Browser-based Filesharing ..................................................... 9 Entertainment Oriented Browser-based Filesharing .............................................................................. 10 Comparing Frequency and Volume of Use -
Installation Guide Meeting Maker
Enterprise Scheduling & Calendaring Meeting Maker Installation Guide 010-MAN-0560 Copyright © 1999 by ON Technology Corporation. All rights reserved worldwide. Second Printing: June 1999 Information in this document is subject to change without notice and does not represent a commitment on the part of ON Technology. The software described in this document is furnished under a license agreement and may be used only in accordance with that agreement. This document has been provided pursuant to an agreement containing restrictions on its use. This document is also protected by federal copyright law. No part of this document may be reproduced or distributed, transcribed, stored in a retrieval system, translated into any spoken or computer language or transmitted in any form or by any means whatsoever without the prior written consent of: ON Technology Corporation One Cambridge Center Cambridge, MA 02142 USA Telephone: (617) 374 1400 Fax: (617) 374 1433 ON Technology makes no warranty, representation or promise not expressly set forth in this agreement. ON Technology disclaims and excludes any and all implied warranties of merchantability, title, or fitness for a particular purpose. ON Technology does not warrant that the software or documentation will satisfy your requirements or that the software and documentation are without defect or error or that the operation of the software will be uninterrupted. LIMITATION OF LIABILITY: ON Technology's aggregate liability, as well as that of the authors of programs sold by ON Technology, arising from or relating to this agreement or the software or documentation is limited to the total of all payments made by or for you for the license. -
Email and Calendaring in Focus - Discussion Notes
Email and Calendaring in Focus - Discussion Notes Things that are NOT working today: No integration between email and calendar No institutional contact list Contact lists is not shared between web and fat sundial client Multiple calendaring solutions in a particular department.need to use all to get meetings setup Syncing issues User base rejecting central offerings Size of the text changes without reason. Makes it difficult to send something that you think we will see. Find this with external more than email. Webmail and Eudora client versus looking at home. Get rid of spam, go home, and it’s all there again. They reverted back to old webmail version and I lost everything. Webmail the weakest point. I find Cyrus pretty good. Server-side mail features pretty good. Mail can be filtered into folders, don’t have to duplicate into folders, but haven’t rolled out campus-wide. This is an absolute essential, that’s client independent (device and software). Automatic contact lists. Should be able to go to like a division and have their emails loaded into your contacts. And be notified that people left Stanford. It affects the length of my contact list. Ex.: Peoplesoft indicates that they are gone and no longer at this email. Should interface with PeopleSoft. We recognize the corporations don’t have to standardize; they support choice. We work with administrative guidance stuff. Per the admin guide and request of president’s office. Permission has to go through president’s office. And on a personal note: auditing on calendar for date and time stamp, when I create something. -
Information Technology 2000-2001 Activities Report
Virginia Tech Vice President for Information Technology Annual Report 2000 - 2001 Information Technology & Services for Higher Education Virginia Polytechnic Institute and State University Mission ............................................................................................................................... 1 Goals................................................................................................................................... 1 Structure............................................................................................................................. 1 Financial Summary ........................................................................................................... 2 Highlighted IT Individuals ................................................................................................ 3 Information Systems and Computing ........................................... 8 Information Systems & Computing (ISC) is Comprised of the Following Operational Areas:.................................................................................................................................. 9 Overview:......................................................................................................................... 9 Direct Services to Individuals: Students, faculty, Staff, and Friends of the University 10 Electronic Services........................................................................................................ 10 Direct Support of Information Technology Services.................................................. -
Draft ODIN Delivery Order Requirements ***Master***
CONTRACT NNL07AA69D (Contract) The following information has been determined to be exempt from disclosure and has been deleted from the contract: • Pages 2&3 of 181: Computer Seat RTS Charge per seat • Page 5 of 181: Asset Transition Charge • Page 30&31 of 181: Quantities/Rates under Virtual Team Meeting (VTM) Seat Clarifications • Page 96 of 181: The Profit Rate • Pages 98&99 of 181: Labor Hour Burdened Rates • Page 101 of 181: Rates in Section 16 • Page 138 of 181: Computer Seat Prices • Page 142 of 181: Rate in 66d • Page 148 of 181: Commercial Telephone Service Costs The deleted material is exempt from disclosure under 14 C.F.R. 1206.300(b)(4) which covers trade secrets and commercial or financial information obtained from a person and privileged and confidential information. It has been held that commercial or financial material is “confidential” for purposes of this exemption if its disclosure would be likely to have either of the following effects: (1) impair the Government’s ability to obtain necessary information in the future; or (2) cause substantial harm to the competitive position of the person from whom the information was obtained, National Parks and Conservation v. Morton, 498 F2.d 765 (D.C. Cir. 1974). 02/02/2002 21:05 3013522620 LMIT ENTERPRISE SOL PAGE SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITIONNUMBER P4GE PAoGE(S) See Block 25 Below. 1 182 OFFEROR TO COMPLETE BLOCKS 12, 17 23. 24, & 30 2. M~~lerCONTRACT NO. 3 AWARD/EFFECTIVECATE 4 ORDERNUMBER ! 6 SOLICITIITIONNO. S SOLICITATIONISSUE DATE NASS-98145 A riJ 1,2007 NNL07AA69D CODE ARMD DO3 December 18, 2006 7 FOR SOLICrrATION J NIIM~ b. -
Meeting Maker Best Practices
Meeting Maker Best Practices Chris Johnson Technical Support Specialist Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Solutions for Common Challenges Challenge: • “I can’t see my most up-to-date calendar when I use Meeting Maker from off campus.” • Log into VPN before starting Meeting Solution: Maker, this creates a secure connection • Use the MM Web client at https://meetingmaker.northwestern.edu/ mmwebclient/ Solutions for Common Challenges • “Why am I experiencing… Challenge: – inability to print my calendar and events correctly?” – a reset of the format changes I’ve made?” – regular crashes of the program?” – timeouts with the Web client?” Solution: • The Meeting Maker vendor released a fix for many of these bugs, version 8.5.3b171 • Available on the NUIT Web site http://www.it.northwestern.edu/software/ staff/dept/meetingmaker/ Solutions for Common Challenges Challenge: • “This version seems to open and close more slowly than the previous version.” • Your patience is required on this one! Solution: • The Meeting Maker vendor is aware of the issue and tells NUIT that every new version of MM will indeed be slower than you are used to Agenda Meeting Maker Best Practices • Solutions for Common Challenges • The Best Source for Help • How to Change the Look and Feel • Creating Activities • Managing Invitees and Proxies • Questions Get Familiar with Meeting Maker Help Provides step-by-step -
Ecommunicator
N O R T H W E S T E R N U N I V E R S I T Y I N F O R M A T I O N T E C H N O L O G Y WINTER 2 0 0 5 N O. 1 ecommunicaFor staff interested in using technology that impactstor their work environment. Behind the Scenes: Bringing University Administrative Systems to Life! Have you ever watched the credits roll at the end of a movie? It’s amazing to see how many people it takes to create a blockbuster production. Everyone on the film crew has different jobs, working “behind the scenes” for the same goal . to bring the project to life! Minus the Hollywood glitz, Northwestern’s Information Technology Management Systems (ITMS) team works in much the same way—behind the scenes every day to keep essential University administrative systems running smoothly. If your job involves accessing functions such as payroll, job tracking, registration, or student accounts, or you have enjoyed the convenience of being able to update your directory information, view your paycheck, or review your benefits online, then you are being supported by Management Systems. “We think of ourselves as part of a much larger team within Northwestern,” said Betty Brugger, director of Management Systems. “Collaboration with other departments is essential. The varied talents, skills and interests of those we partner with help us to achieve optimal results.” Major Blockbuster Releases Management Systems’ primary customers are central administrative offices and administrative units of schools and divisions. Among the major initiatives Management Systems has helped develop and maintain for the University are the Human Resources Information System (HRIS), Electronic Time Entry System (ETES), and Student Enterprise System (SES). -
Jungledocs Documentation Release V1.0.1
jungledocs Documentation Release v1.0.1 Sarah Scott Jul 24, 2017 Table Of Contents 1 What Is Jungle Disk? 1 1.1 Backup Solutions.............................................1 2 Setting Up Jungle Disk 3 2.1 System Requirements..........................................3 2.2 Installation................................................4 2.3 Administrator Setup...........................................7 3 Introduction to the Jungle Disk Client 13 3.1 Agent................................................... 13 3.2 Activity Monitor............................................. 18 3.3 Application Settings........................................... 20 3.4 Settings File............................................... 28 4 Backup Solutions 31 4.1 Network Drive.............................................. 31 4.2 Backup Vault............................................... 32 5 The Network Drive 33 5.1 Network Drive.............................................. 35 5.2 Local Drive Mapping........................................... 37 5.3 Previous Versions............................................ 39 6 Simple Backup 43 6.1 Simple Backup.............................................. 44 6.2 Backup Job................................................ 45 7 The Backup Vault 51 7.1 Backup Vault............................................... 54 7.2 Backup Job................................................ 54 7.3 Previous Versions............................................ 59 8 How Does The Backup Process Work? 61 8.1 Data De-Duplication.......................................... -
August 2009 Volume 34 Number 4
AUGUST 2009 VOLUME 34 NUMBER 4 OPINION Musings 2 Rik Farrow FILE SYSTEMS Cumulus: Filesystem Backup to the Cloud 7 Michael VR able, SteFan SaVage, and geoffrey M. VoelkeR THE USENIX MAGAZINE PROGRAMMinG Rethinking Browser Performance 14 leo MeyeRoVich Programming Video Cards for Database Applications 21 tiM kaldewey SECURITY Malware to Crimeware: How Far Have They Gone, and How Do We Catch Up? 35 daVid dittRich HARDWARE A Home-Built NTP Appliance 45 Rudi Van dRunen CoLUMns Practical Perl Tools: Scratch the Webapp Itch with CGI::Application, Part 1 56 daVid n. blank-edelMan Pete’s All Things Sun: T Servers—Why, and Why Not 61 PeteR baeR galVin iVoyeur: Who Invited the Salesmen? 67 daVe JoSePhSen /dev/random 71 RobeRt g. Ferrell BooK REVIEWS Book Reviews 74 elizabeth zwicky et al. USEniX NOTES USENIX Lifetime Achievement Award 78 STUG Award 79 USENIX Association Financial Report for 2008 79 ellie young Writing for ;login: 83 ConfERENCES NSDI ’09 Reports 84 Report on the 8th International Workshop on Peer-to-Peer Systems (IPTPS ’09) 97 Report on the First USENIX Workshop on Hot Topics in Parallelism (HotPar ’09) 99 Report on the 12th Workshop on Hot Topics in Operating Systems (HotOS XII) 109 The Advanced Computing Systems Association aug09covers.indd 1 7.13.09 9:21:47 AM Upcoming Events 22n d ACM Sy M p o S i u M o n op e r A t i n g Sy S t e ms 7t H uSENIX Sy M p o S i u M o n ne t w o r k e d Sy S t e ms prinCipleS (SoSp ’09) de S i g n A n d iM p l e M e n t A t i o n (nSDI ’10) Sponsored by ACM SIGOPS in cooperation with USENIX Sponsored -
Proposal for Aventri Intelligent Meeting & Event Management Software
13 Marshall St. Norwalk CT 06854 www.aventri.com MEETING AND EVENT MANAGEMENT SOFTWARE OVERVIEW Prepared by Kathleen Roberge Chief Revenue Officer, Aventri PROPOSAL OUR VALUE PROPOSITION The unique offering and opportunities from Aventri help reduce total cost of ownership (TCO) and enable future growth. These two points and more have been outlined and considered extensively through each part of this proposal. A fundamental question we would pose in helping you decide would be this: would you prefer a partner that has dedicated the majority of its resources to creating, developing and seeking perfection for its product, or a partner that’s reasonably content with its product and pours all its money and resources into marketing and promoting it? Now there’s nothing wrong with marketing, but it doesn’t help Aventri successfully improve the quality of its meetings program or end-to-end event management activities. Our obsession with product perfection means we are working every day to enhance our product and have our customer base share in the results. It is this mindset that allowed us to record a 90+% renewal rate and maintain lasting relationships with organizations like Dell, Amway, Aveda, Colombia University, and The Financial Times, to name a few. It is this same mindset that pushes Aventri to constantly seek added functionality to our already- robust system. We introduce new features every two weeks to ensure the platform is constantly evolving and these updates are available instantly to our clients as part of their subscription. We bring our expertise as former event planners and event strategists to the table and offer our expertise to help you realize your vision and enable future growth.