Travel Tips for Overnight Passengers
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PRIOR TO PACKING TRAVEL Your accommodations offer very limited storage space. We recommend bringing only the clothing YOUR TRIP you’ll need for the train trip and your personal essentials TIPS FOR (including all medication) to your cabin or berth. Canadian weather varies significantly by season and region. Visit weather.gc.ca for current conditions and If you are travelling overseas and bringing larger OVERNIGHT forecasts for the regions and cities you plan to visit. luggage (checked baggage), please be sure to pack a flexible carry-on bag. PASSENGERS WHAT TO BRING The dress code on the train is casual. We recommend BAGGAGE POLICIES bringing a sweater as temperatures on board may vary. Our baggage services vary depending on the train. Thank you for choosing VIA Rail. We look Here are a few other items you may want to consider It is important to know how many items you can forward to welcoming you on board soon. taking along on your journey: bring, as well as the size and weight restrictions for each item. To learn more about the specific policies These tips are intended to provide you with camera and batteries/chargers regarding checked and carry-on baggage that the basic information you need to prepare binoculars apply to your train, please contact our Customer for your overnight rail experience. sunglasses Centre or visit our website. reading material Additional information is available at Also, don’t forget to label each piece of baggage games with your name, full address and complete telephone viarail.ca, or by calling number and e-mail address. 1 888 VIA-RAIL (1 888 842-7245) comfortable, non-slip footwear or 1 800 268-9503 (hearing impaired). (for walking through the train) medications and personal care products personal audio/video system with headphones passport and/or visas if required (for U.S. and international travellers) Montréal–Halifax train – Cabin for 2 Shower amenities are provided in your cabin (towels, shampoo and soap). Additional amenities are available in Prestige class. SMOKING POLICY ON THE We are pleased to offer a smoke-free environment on all our trains. Your Service Manager or Attendant TRAIN will advise you of scheduled smoking stops. SAFETY At VIA Rail, safety is our top priority. Our onboard staff METHODS OF will take you through our procedures shortly after boarding. PAYMENT ON BOARD We accept Visa, MasterCard, American Express and cash. ELECTRICITY We do not accept debit, prepaid credit or debit credit cards. With the exception of lower and upper berths, our cabins Montréal–Halifax train – Dining car feature electrical outlets. The electrical current in Canada is 110 volts, 60 cycle AC. Appliances that operate on a different voltage will require an adapter. FOOD AND REFRESHMENTS The types of meals available on board our trains vary DEPARTURE by train, time of year and the class you have selected. DAY Consult our website for a glance at our menus. Please note that onboard meal services are offered at various times, depending on the number of passengers. STOPS VERIFYING YOUR Your onboard crew will provide more information upon departure. We strive to stay on schedule. As a result, some station DEPARTURE TIME stops may be shorter than planned to make up for lost It’s always a good idea to check if your train will be Toronto–Vancouver train – Dining car time. Please ask our onboard staff for revised times. departing on schedule. Call us at 1 888 842-7245. CONNECTIONS CHECKING IN If you are planning a connection with VIA Rail train, For major stations, we ask that you arrive 90 minutes please confirm the timing with our onboard staff. prior to departure (Vancouver, Toronto, Montréal and Halifax). For all other stations, we recommend arriving While VIA endeavors to operate on time, the realities at least 45 minutes in advance. Once you’ve checked of increased freight traffic on tracks that we do not in, VIA personnel will direct you accordingly and inform own may give rise to significant delays. We suggest you of any applicable baggage procedures. that you do not arrange connecting transportation on the day of your arrival. BOARDING GRATUITIES Service charges are not included in the ticket price, as THANK YOU FOR TRAVELLING WITH VIA RAIL. We recommend that you remain close to your train’s we believe tipping to be strictly optional. Gratuities may HAVE A WONDERFUL TRIP. departure area, or in the departure lounge, and listen be offered to your onboard crew at your discretion for for boarding announcements. services provided on an individual basis. For additional information, visit us online at viarail.ca or call us at 1 888 VIA-RAIL (842-7245) WIRELESS INTERNET or 1 800 268-9503 (hearing impaired). Free wireless Internet is available in most major Toronto–Vancouver and Winnipeg–Churchill trains – Cabin for 2 stations across Canada. Wi-Fi is available in the service car on board the Montréal– Halifax train (Ocean). However, Wi-Fi is not available on board the Toronto– Vancouver (Canadian) and Winnipeg–Churchill trains. 85-M 10052E 6131A (06/2016) TMTrademark owned by VIA Rail Canada Inc..