Out of Hours

Customer Services

OUT OF HOURS

Richard Doggett 01992 556089 (comnet 26089) emergencies only Thelma Fas 01992 556077 (comnet 26077) emergencies only Laura Benham 01992 556076 (comnet 26076) emergencies only

Hertfordshire County Council Registration Service

Version: 6 (November 2016) 1 Instructions for Handover

Monday switch over at 8:00am Take back 9:00am Monday morning

Monday switch over at 5:00pm Take back 9:00am Tuesday morning

Tuesday switch over at 5:00pm Take back 9:30am Wednesday morning

Wednesday switch over at 5:00pm Take back 9:00am Thursday Morning

Thursday switch over at 5:00pm Take back 9:00am Friday Morning

On 3rd Wednesday of the month CSC will take calls during monthly Registration Admin team training meeting

HERTFORDSHIRE REGISTRATION OFFICE OPENING TIMES

Hatfield & Hertford

Monday 9:00 am to 17:00 pm Tuesday 9:00 am to 17:00 pm Wednesday 9:00 am to 17:00 pm Thursday 9:00 am to 17:00 pm Friday 9:00 am to 16:00 pm

Hemel Hempstead Monday 9:00 am- 13:00 (closed for lunch) 14:00 - 17:00 pm Tuesday 9:00 am- 13:00 (closed for lunch) 14:00 –17:00 pm Wednesday 9:00 am- 13:00 (closed for lunch) 14:00 - 17:00 pm Thursday 9:00 am- 13:00 (closed for lunch) 14:00 - 17:00 pm Friday 9:00 am- 13:00 (closed for lunch) 13:30 - 16:00 pm

St. Albans, Stevenage & Watford Monday 9:00 am- 12:30 (closed for lunch) 13:30 - 17:00 pm Tuesday 9:00 am- 12:30 (closed for lunch) 13:30 - 17:00 pm Wednesday 9:00 am- 12:30 (closed for lunch) 13:30 - 17:00 pm Thursday 9:00 am- 12:30 (closed for lunch) 13:30 - 17:00 pm Friday 9:00 am- 12:30 (closed for lunch) 13:00 - 16:00 pm

Bishops Stortford Monday 9:00 am- 12:30 (closed for lunch) 13:30 - 16:30 pm Tuesday 9:00 am- 12:30 (closed for lunch) 13:30 - 16:30 pm Wednesday CLOSED Thursday 9:00 am- 12:30 (closed for lunch) 13:30 - 16:00 pm Friday 9:00 am- 12:30 (closed for lunch) 13:30 - 16:00 pm

Broxbourne Monday 9:00 am - 12:00 (closed for lunch) 12:30 - 16:00 pm Tuesday 9:00 am - 12:00 (closed for lunch) 12:30 - 16:00 pm Wednesday 9:00 am - 12:00 (closed for lunch) 12:30 - 16:00 pm Thursday CLOSED Friday 9:00 am - 12:00 (closed for lunch) 12:30 - 16:00 pm

REGISTRATION CERTIFICATE ARCHIVE

OPENING HOURS AND FREQUENTLY ASKED QUESTIONS

OPENING HOURS – Registration Certificate Archive

MONDAY 9:00 am – 4:00 pm TUESDAY 9:00 am – 4:00 pm WEDNESDAY 9:00 am – 4:00 pm THURSDAY 9:00 am – 4:00 pm FRIDAY 9:00 am – 3:00 pm

Q I want to get a copy of a Birth, Marriage, Civil Partnership or Death Certificate?

A The Registration Certificate Archive is now closed but you are able to order a certificate online if the event took place in Hertfordshire. Our website address is, www.hertfordshire.gov.uk alternatively I can complete an application online for you if you have a credit/debit card. (please note the office is open Monday – Friday, so any priority orders made over the weekend will be processed on a Monday and sent out by first class post)

(Note that we do not hold records for the London Borough of Barnet).

Q If I don’t want to order online how can I obtain a certificate?

 By telephone, with a credit/debit card on: 0300 123 4045 option 2,(Monday-Friday)  By post, collect an application from any local Registration Office, complete and return by post to:

Registration Certificate Archive, The Old Courthouse, St Albans Road East, Hatfield, Hertfordshire AL10 0ES

What will I have to pay?

Standard Certificate of Birth, Death, Marriage or Partnership Cost While you wait Service £25.00 Online (priority service) £15.00 Telephone application(s) (priority service) £20.00 Telephone application(s) (non-priority service) £10.00 Postal application(s) (priority service) £20.00 Postal application(s) (non-priority service) £10.00

Prices are inclusive of postage and packaging. Please note: cheques to be made payable to Hertfordshire County Council.

Any queries regarding copy certificates can be emailed to [email protected] Or transferred through on comnet numbers 26048, 26037 or 26058 5

BIRTHS

FREQUENTLY ASKED QUESTIONS

6 Q I want to make an appointment to register my baby?

A The Registration office is now closed but you can book an appointment online. Our Web-site address is www.hertfordshire.gov.uk, alternatively I can book you an appointment now.

PLEASE NOTE AND MAKE CALLERS AWARE IF THIS APPLIES If the event took place in Hertfordshire, it can be registered in Hertfordshire. If the event took place outside Hertfordshire, they can attend our offices but by declaration, so would get no documents until registered in other area and then documents will be posted to the informants. In this case a cheque book would need to be taken to the appointment to request documents.

Q Who can register a birth/attend the appointment?

 The mother of the baby  The father of the baby if he was married to the mother at the time of the birth  The mother and the father, jointly, if they are not married to each other at the time of the birth  The mother or the father, attending alone, if they were not married at the time of birth, bringing with them an appropriate document signed by the other parent. Enquire about this document at any Registration Office  The mother, if she is not married to the father, may register alone leaving out the details of the father. A re-registration can enter the father’s details at a later date or following the marriage of the father and mother  For any couple in a Civil Partnership or same sex relationship please contact 0300 123 4045 or further advice on registering

Q How long after the birth of my baby do I need to register? A All babies must be registered within 42 days.

Q What information will the registrar ask for?

A Place and date of the birth Name, surname and sex Parents’ names, surnames and address Places and dates of parents’ birth Date of parents’ marriage or civil partnership Parents’ occupations Mother’s maiden surname

Q What do I need to bring with me?

A Mother and baby discharge papers or baby’s red book £4.00 for each certificate required at the time of registration (if they come back after the appointment the certificates will be £7.00)

Q Do I have to take the baby with me to the appointment?

A No

DEATHS

FREQUENTLY ASKED QUESTIONS

8 Q I want to make an appointment to register a death?

 The Registration office is now closed but you can book an appointment online. Our website address is www.hertfordshire.gov.uk, alternatively I can book you an appointment now.

Q What documentation is required to register a Death?

 Medical Certificate Cause of Death from a General Practitioner, or Hospital

Q What if a death is referred to the Coroner?

 Paperwork will be required from the Coroner before a registration can take place. Due to a change in our process we are unable to make an appointment until we have the Coroner’s signed paperwork. A member of our team will contact the family once we receive the paperwork.

If the family wish to contact us to clarify, they can on 0300 123 4045 during office hours.

Q Who can register a death?

 A relative of the deceased  A person present at death  The occupier of the house or institution where the death took place, if there is no known relative who is able to register  The person who is arranging the funeral, that is the person instructing the Funeral Director

Q What information will the registrar need?

 The date and place of death The deceased’s last usual address The deceased’s full name and surname (and the maiden surname if the deceased was a woman who had married) The deceased’s date and place of birth The deceased’s occupation and the name and occupation of their spouse or civil partner Whether the deceased was getting a pension or allowance from public funds If the deceased was married or a civil partner, the date of birth of the surviving widow, widower or civil partner If readily available the Medical Card or the National Health Service number

9 Q What documents will the Registrar give me on completing the registration?

 The Registrar will issue you with a form to take to the Funeral Director (in some cases, this will have been issued by the Coroner) which gives permission for burial or cremation often known as the Green Form). You will also be given another form (BD8), which you should take or send to the DSS in respect of the state pensions and benefits. You will also receive a reference number for the Tell Us Once service which will allow you to notify anyone government or council related free of charge without sending off any death certificates.

Death certificates

You will also be able to purchase for a fee standard death certificates. These are copies of the entry in the register, which you will need for a variety of purposes such as sorting out the will, claiming a pension or unlocking savings from the deceased’s accounts.

The number of certificates you need will vary according to how complicated the deceased persons affairs were. Take as many as you think you might need at this stage because the fees can rise for certificates obtained at a later date.

£4.00 for each certificate required at the time of registration (if they come back after the appointment certificates will be £7.00)

PLEASE NOTE: death registration – religious reasons

If you receive a call regarding a death on religious grounds who would like to register the same day, please escalate these through on the contact numbers on the first page of this document.

NOTICE OF

MARRIAGE / CIVIL PARTNERSHIP

Q I want to make an appointment to give notice of marriage/civil partnership?

 The Registration office is now closed but you can book an appointment online. Our website address is www.hertfordshire.gov.uk, alternatively I can book you an appointment now.

Cost of each notice £35.00

Each person giving notice MUST reside in Hertfordshire (i.e. pay Council Tax in Hertfordshire).

Examples: A large area of Bedfordshire has Hitchin in their postal address or SG postal codes. So the best check is to whom Council Tax is paid. That is where they give notice

PLEASENOTE: Anyone who wishes to give notice, do so in the area in which they reside eg One party lives Hertfordshire and the other party lives in Harrow

The person living in Hertfordshire gives notice in our district and the party in Harrow gives notice to Harrow, (unless they hold passports from outside the EEA. They then give notice at any Designated Register Office in England and Wales).

BOOKING

A CEREMONY

MARRIAGE CIVIL PARTNERSHIP RENEWAL OF VOWS NAMING

13 Complete information on one of the following forms and email to relevant office

INFORMATION FOR MARRIAGE CEREMONY

NAMES OF BOTH PARTIES

ADDRESS OF BOTH PARTIES

PREFERRED DATE AND TIME OF CEREMONY

VENUE

DAYTIME CONTACT NUMBER - TIME BEST TO CALL BACK DURING 9:00 to 5:00 Mon-Thurs 9:00 to 4:00 Fri

NATIONALITY OF BOTH PARTIES

14 INFORMATION FOR CIVIL PARTNERSHIP CEREMONY

NAMES OF BOTH PARTIES

ADDRESS OF BOTH PARTIES

PREFERRED DATE AND TIME OF CEREMONY

VENUE

DAYTIME CONTACT NUMBER - TIME BEST TO CALL BACK DURING

9:00 to 5:00 Mon-Thurs 9:00 to 4:00 Fri

NATIONALITY OF BOTH PARTIES

15 INFORMATION FOR RENEWAL OF VOWS CEREMONY

NAMES OF BOTH PARTIES

PREFERRED DATE AND TIME OF CEREMONY

VENUE

DAYTIME CONTACT NUMBER - TIME BEST TO CALL BACK DURING 9:00 to 5:00 Mon-Thurs 9:00 to 4:00 Fri

DATE MARRIAGE TOOK PLACE

16 INFORMATION FOR CIVIL NAMING CEREMONY

PARENTS NAMES

CHILD/CHILDRENS NAMES AND DATE OF BIRTH(s)

PREFERRED DATE AND TIME OF CEREMONY

VENUE

DAYTIME CONTACT NUMBER - TIME BEST TO CALL BACK DURING

9:00 to 5:00 Mon-Thurs 9:00 to 4:00 Fri

The information form for a booking for a Naming, Renewal of Vows, Marriage or Civil Partnership Ceremony should then be emailed to the relevant office

Bishop's Stortford Registration Office, mailto: [email protected]

 Bishop's Stortford Registration Office (Riverside House)  Barley Town House  Bluntswood Hall (The Milling Barn)  Great Hadham Country Club  The Henry Moore Foundation  The Manor House, Buntingford  Manor of Groves

Cheshunt Registration Office, mailto: [email protected]

 Cheshunt Registration Office (The Octagonal Suite)  Bishop's College: Beaufort Suite, Huntingdon Suite and Spanish Ambassador's Suite (Broxbourne Borough Council)  Cheshunt Marriott Hotel  The Halsey Centre  The Hertfordshire Golf & Country Club  Paradise Wildlife Park  The Spotlight (formerly Broxbourne Civic Hall)  De Vere Theobalds Estate

Hemel Hempstead Registration Office, mailto: [email protected]

 Hemel Hempstead Registration Office (The Bury) – As of March 2017 this will become The Forum Hemel Hempstead  Ashridge  Berkhamsted Town Hall  Boxmoor Hall  Boxmoor Lodge Hotel  Holiday Inn Hemel Hempstead  Holiday Inn Luton South  Kings Arms Hotel  Lockers Park School  Pendley Manor Hotel  Shendish Manor  The Watermill Hotel

Hertfordshire Register Office – Hatfield, mailto: [email protected]

 Hatfield Registration Office (Statutory Room, The Garden Rooms & The Old Courthouse)  Beales Hotel  Brocket Hall 18  Civic Centre, Welwyn  Dyrham Park Country Club  Essendon Country Club  The Fairway Tavern  Hatfield Oak Hotel  The Old Palace and Riding School  Homestead Court Hotel  Mill Green Golf Club  Ponsbourne Park Hotel – this venue will be closing at the end of December 2016  Ramada Hatfield  The Shire London  Tyttenhanger House  Woolmer Green Village Hall

Hertford Registration Office, mailto: [email protected]

 Hertford Registration Office (County Hall: The Oak Room & The Council Chamber)  Fanhams Hall  Hertford Castle  Marriott Hanbury Manor  Tewin Bury Farm  Three Lakes Restaurant  The Priory, Ware

St Albans Registration Office, mailto: [email protected]

 St Albans Registration Office (The Gatehouse)  Aldwickbury Park Golf Club  Ardmore House Hotel  Aubrey Park Hotel  Mercure St Albans Noke Hotel  The Royal National Rose Society  St Michael's Manor  Sopwell House

Stevenage Registration Office, mailto: [email protected]

 Stevenage Registration Office (Danesgate House)  Almshoe Bury Farm  The Broadway Hotel  Chesfield Downs Golf Club  The Cloisters  Cromwell Hotel Stevenage  Coltsfoot Country Retreat  Hexton Manor  Hitchin Priory  Holiday Inn Stevenage 19  Ibis Hotel (The Forum)  Knebworth Park  Letchworth Hall Hotel  Needham House Hotel  Novotel Stevenage  Offley Place  The Priory, Little Wymondley  Putteridge Bury  Redcoats Farmhouse Hotel  Spirella Ballroom  Springfield House  St Paul's Walden Bury  Stevenage Arts & Leisure Centre  Stevenage Golf & Conference Centre  The Sun Hotel  The White Horse

Watford Registration District, mailto: [email protected]

 Watford Registration Office (The Orangery)  Aldenham School  Allum Lane Community Centre  Bushey Country Club  Bushey Hall Golf Club  The Grove  Hilton Watford  Holiday Inn London Elstree - M25 Junction 23  Hunton Park  The Langley Conference & Banqueting Suites  Laura Ashley The Manor Elstree  Mercure London Watford  Metropolitan Police Bushey Sports Club  Moor Park Golf Club  Shenley Cricket Centre  The Trilogy Function Suite  Village Hotel  Watford Colosseum  Watford Grammar School for Girls

20 ADDITIONAL INFO NOTES

For anyone requesting a Celebrations Brochure for a ceremony in Hertfordshire, please give the email address of [email protected] , where they can give their full postal address and a brochure will be sent out to them. ALTERNATIVELY a Celebrations brochure is now available to view or print online at www.hertfordshire.gov.uk

Information on Coroner and Coroner Service

Information on the Coroner and Coroner Service can be found at http://www.hertfordshire.gov.uk/your-community/register/deaths/coronerserv/