7. Service Specification

Route: K1 Contract Reference QC41402

This Service Specification forms section 7 of the ITT and should be read in conjunction with the ITT document, Version 1 dated 29 September 2011.

You are formally invited to tender for the provision of the bus service detailed below and in accordance with this Service Specification. Tenderers must ensure that a Compliant Tender is submitted and this will only be considered for evaluation if all parts of the Tender documents, as set out in section 11, have been received by the Corporation by the Date of Tender. The Tender must be fully completed in the required format, in accordance with the Instructions to Tenderers. A Compliant Tender must comply fully with the requirements of the Framework Agreement; adhere to the requirements of the Service Specification; and reflect the price of operating the Services with new vehicles.

Terminus Points New Malden Station to Kingston, Cromwell Road Bus Station Contract Basis Incentivised Commencement Date 29th June 2013 Vehicle Type 45 capacity, single door, single deck, minimum 8.9m long Current Maximum Approved 8.8 metres long and 2.4 metres wide Dimensions New Vehicles Mandatory Yes Hybrid Price Required No Sponsored Route No Minimum Performance Standard Departing on Time - No less than 78.00% Extension Threshold Departing on Time Threshold - 82.00% Advertising Rights Operator Minimum Operated Mileage No less than 98.00% Standard

The Date of Tender for this ITT is: No later than 12 Noon on 25th June 2012

Tenderers should refer to section 3 of Part A for the Service Specification Explanatory Notes and Appendix B of section 5 for the Example Service Specification of the ITT document.

SERVICE SPECIFICATION

1) SERVICE SPEC - ROUTE SPECIFICATION INFORMATION

2) NOTES

3) SCHEDULE REQUIREMENTS & PINCHPOINTS

4) OPERATIONAL CONSIDERATIONS

5) ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, IBUS MILEAGE & QSI POINTS

2) NOTES

Proposed Changes: At this time, no changes are proposed to the existing service for introduction prior to the commencement of the new Route Agreement for Route No. K1.

Tenderers should note that the following alterations (subject to consultation) are proposed as part of this Service Specification for introduction with the new Route Agreement:

ƒ Currently, ex Kingston, Cromwell Road Bus Station, first departures on Mondays to Fridays and Saturdays are non standardised. The first departure on Saturdays is retimed by 10 minutes from 0540 to 0530 to rectify this. ƒ The trip ex Hook, Southborough School is withdrawn on Mondays to Fridays Holidays. ƒ The Boxing Day service should match the Sunday service. ƒ Tenderers must identify the cost of the Boxing Day element of this service separately.

Hail & ride operation Hail and ride operation, with buses stopping wherever it is safe to set down and pick up passengers, applies on the following sections of Route No. K1:

(Malden Manor/Tolworth) Amberwood Rise, South Lane, Manor Drive, Southwood Drive, Barnsbury Lane

3) SCHEDULE REQUIREMENTS & PINCHPOINTS

3.1) MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS New Malden Station to Kingston, Kingston, Cromwell Road Bus Station to Cromwell Road Bus Station New Malden Station First departure no later than 0525. First departure no later than 0530. 0520 - 0545 Every 20 minutes 0525 - 0610 Every 20 minutes 0546 - 1925 Every 15 minutes 0611 - 1935 Every 15 minutes 1926 - 2350 Every 20 minutes 1936 - 0015 Every 20 minutes Last departure no earlier than 2345. Last departure no earlier than 0010. Pinchpoints Surbiton 0730 - 0900 15 minutes Malden 0725 - 0855 15 minutes Station, 1450 - 1650 15 minutes Manor 1515 - 1715 15 minutes Claremont Station Road

3.2) MONDAY TO FRIDAY SCHOOLDAYS SCHEDULE REQUIREMENTS Hook, Southborough School to New Malden Station 1520 One journey

The journey shown in Section 3.2 is specifically designed to meet the finish time of Southborough School in the Hook area.

3.2) SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS New Malden Station to Kingston, Kingston, Cromwell Road Bus Station to Cromwell Road Bus Station New Malden Station First departure no later than 0525. First departure no later than 0530. 0520 - 0720 Every 30 minutes 0525 - 0730 Every 30 minutes 0721 - 0920 Every 20 minutes 0731 - 0905 Every 20 minutes 0921 - 1805 Every 15 minutes 0906 - 1835 Every 15 minutes 1806 - 2350 Every 20 minutes 1836 - 0015 Every 20 minutes Last departure no earlier than 2345. Last departure no earlier than 0010. Pinchpoints Surbiton 0930 - 0950 20 minutes Malden 0940 - 1140 15 minutes Station, Manor Claremont 0951 - 1130 15 minutes Station Road

3.3) SUNDAY AND PUBLIC HOLIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS New Malden Station to Kingston, Kingston, Cromwell Road Bus Station to Cromwell Road Bus Station New Malden Station First departure no later than 0640. First departure no later than 0650. 0635 - 0810 Every 30 minutes 0645 - 0820 Every 30 minutes 0811 - 2350 Every 20 minutes 0821 - 0015 Every 20 minutes Last departure no earlier than 2345. Last departure no earlier than 0010. Pinchpoints Surbiton 1030 - 1130 20 minutes Malden 1030 - 1130 20 minutes Station, Manor Claremont Station Road

Tenderers must identify the cost of the Boxing Day element of this service separately.

4) OPERATIONAL CONSIDERATIONS

4.1) Route No. K1 should interwork with other bus services where possible.

4.2) When compiling schedules Tenderers are asked to consider passengers making connections to other services at the following locations: New Malden Rail Station, Malden Manor Rail Station & Surbiton Rail Station.

4.3) Route No. K1 can suffer unpredictable traffic delays in the Kingston area.

4.4) Smaller buses are used on the route due to highway constraints in Malden Manor, Sunray Estate and Warren Drive South.

5) ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, IBUS MILEAGE & QSI POINTS

5.1) ROUTE RECORD As per Busnet Printout.

5.2) CURRENT PERFORMANCE As per current print out.

5.3) QSI BY TIME OF DAY As per current print out.

5.4) IBUS MILEAGE & QSI POINTS As per current print out.

Printed On: 13 April 2012 10:31:44

LONDON BUSES - ROUTE DESCRIPTION

ROUTE K1: New Malden Station - Kingston, Cromwell Road Bus Station

Date of Structural Change: 29 June 2013. Date of Service Change: 29 June 2013. Reason for Issue: New Tender.

STREETS TRAVERSED

Towards Kingston, Cromwell Road Bus Station: Station Avenue, Dukes Avenue, New Malden High Street, Fountain Roundabout, Malden Road, Amberwood Rise, South Lane, Sheephouse Way, Manor Drive North, Malden Way, Tolworth Rise South, Southwood Drive, Knollmead, Warren Drive South, Barnsbury Lane, Vincent Avenue, Tolworth Rise South, Tolworth Roundabout, Tolworth Broadway, Ewell Road, Red Lion Road, Thornhill Road, Hook Road, Upper Brighton Road, Brighton Road, Victoria Road, Claremont Road, Maple Road, Beaufort Road, Lingfield Avenue, Grove Lane, Villiers Road, Fairfield South, Orchard Road, Wheatfield Way, College Roundabout, Kingston Hall Road, Kingston High Street, Eden Street, Clarence Street, Cromwell Road.

Towards New Malden Station: Cromwell Road Bus Station, Cromwell Road, Queen Elizabeth Road, Fairfield North, Wheatfield Way, Clarence Street, Eden Street, Kingston High Street, Kingston Hall Road, College Roundabout, Wheatfield Way, Orchard Road, Fairfield South, Villiers Road, Grove Lane, Lingfield Avenue, Beaufort Road, Maple Road, Claremont Road, Victoria Road, Brighton Road, Upper Brighton Road, Hook Road, Thornhill Road, Red Lion Road, Ewell Road, Tolworth Broadway, Tolworth Roundabout, Barnsbury Lane, Warren Drive South, Knollmead, Southwood Drive, Tolworth Rise South, Malden Way, Manor Drive North, Sheephouse Way, South Lane, Amberwood Rise, Malden Road, Fountain Roundabout, New Malden High Street, Dukes Avenue, Station Avenue.

Special Journey from Hook, Southborough School: operate from Hook Road, then via Ace Of Spades Roundabout, Hook Road to Thornhill Road. AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS

Please note that only stands, curtailment points, & blind descriptions as detailed in this contractual document may be used.

NEW MALDEN STATION

Public stand for two buses on east side of New Malden High Street, south of the junction with Dukes Avenue. Buses proceed from Station Avenue direct to stand, departing to Station Avenue. Set down in Station Avenue, at Stop P (BP4479 - New Malden Station #, Last Stop on LOR: BP4479 - New Malden Station #) and pick up in Station Avenue, at Stop P (BP4479 - New Malden Station #, First Stop on LOR: BP4479 - New Malden Station #).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 1 bus on Route K1 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: New Malden Station.

MALDEN MANOR STATION (from KINGSTON, CROMWELL ROAD BUS STATION)

Buses proceed from Manor Drive North departing to Manor Drive North. Set down in Manor Drive North (OC676 - Malden Manor Station, Last Stop on LOR: OC456 - Warren Drive South) and pick up in Manor Drive North (OC675 - Malden Manor Station, First Stop on LOR: 18695 - Manor Drive North).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Malden Manor Station.

SUNRAY ESTATE, WARREN ROAD SOUTH [WITHDRAWN] (from KINGSTON, CROMWELL ROAD BUS STATION)

Public stand on south side of Warren Drive South. Buses proceed from Warren Drive South via Elmdene, Southwood Drive, Knollmead and Warren Drive South to stand, departing to Warren Drive South. Set down in Warren Drive South (OC454 - Warren Drive South, Last Stop on LOR: OC456 - Warren Drive South) and pick up in Warren Drive South (OC456 - Warren Drive South, First Stop on LOR: OC454 - Warren Drive South).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Sunray Estate. TOLWORTH, EWELL ROAD

Public stand for 4 buses on west side of Ewell Road commencing level with Tolworth Tower Travelodge reception entrance and extending 49 metres south.

From Kingston, Cromwell Road Bus Station. Buses proceed from Tolworth Broadway via Tolworth Roundabout, Tolworth Rise North and Ewell Road to stand, departing to Ewell Road. Set down in Tolworth Broadway, at Stop F (11739 - Tolworth Broadway, Last Stop on LOR: 11739 - Tolworth Broadway) and pick up in Ewell Road, at Stop L (27573 - Princes Avenue, First Stop on LOR: 27573 - Princes Avenue).

From New Malden Station. Buses proceed from Tolworth Rise South via Tolworth Roundabout, Tolworth Rise North and Ewell Road to stand, departing via Ewell Road to Tolworth Broadway. Set down in Tolworth Rise South, at Stop C (4510 - Tolworth Roundabout, Last Stop on LOR: 4510 - Tolworth Roundabout) and pick up in Tolworth Broadway, at Stop F (11739 - Tolworth Broadway, First Stop on LOR: 11739 - Tolworth Broadway).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Tolworth. TOLWORTH, RED LION

Public stand for 2 buses opposite Red Lion public house on north side of slip road between Ewell Road and King Charles Road commencing 10 metres west of King Charles Road and extending 23 metres west.

From Kingston, Cromwell Road Bus Station. Buses proceed from Red Lion Road via Ewell Road and King Charles Road Slip Road to stand, departing via King Charles Road Slip Road and King Charles' Road to Ewell Road. Set down in Red Lion Road, at Stop LK (33470 - Tolworth Hospital, Last Stop on LOR: 33470 - Tolworth Hospital) and pick up in Ewell Road, at Stop LN (27708 - King Charles Road, First Stop on LOR: 27708 - King Charles Road).

From New Malden Station. Buses proceed from Ewell Road via King Charles Road Slip Road to stand, departing via King Charles Road Slip Road and King Charles' Road to Ewell Road. Set down in Ewell Road, at Stop LN (27708 - King Charles Road, Last Stop on LOR: 27708 - King Charles Road) and pick up in Ewell Road, at Stop J (BP4867 - Princes Avenue, First Stop on LOR: BP4867 - Princes Avenue).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Tolworth, Red Lion Road.

HOOK, SOUTHBOROUGH SCHOOL

Buses depart from out of service to Hook Road. Pick up in Hook Road, at Stop HC (4516 - Gladstone Road, First Stop on LOR: 4516 - Gladstone Road).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: None. BLIND DISPLAY: Hook Junction. OTHER INFORMATION: Scheduled special journey only. SURBITON, CLAREMONT ROAD, EAST SIDE (from KINGSTON, CROMWELL ROAD BUS STATION)

Public stand for two buses on east side of Claremont Road, commencing at lamp standard 7 extending 29 metres north. Buses proceed from Claremont Road direct to stand, departing via Claremont Road and Victoria Road to Claremont Road. Set down in Claremont Road, at Stop NH (19590 - The Crescent, Last Stop on LOR: 19590 - The Crescent) and pick up in Claremont Road, at Stop NC (23416 - Claremont Road / Surbiton Station #, First Stop on LOR: 23416 - Claremont Road / Surbiton Station #).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Surbiton.

KINGSTON, CROMWELL ROAD BUS STATION

Private stand for 12 buses in marked bays in Cromwell Road Bus Station on north side of Cromwell Road. Buses to stand as follows: Bays A5/A6 - Route 285, Bays A7/A8 - Route 111, Bay A9 - Route 216, Bay A10 - Route 411, Bay A11 - other operators, Bay A12 - Route 481 and other operators, Bay A13 - Route K1, Bays A14/A15 - Route 71, Bay A16 - Route 465. Buses proceed from Cromwell Road via Cromwell Road Bus Station to stand, departing to Cromwell Road Bus Station. Set down in Cromwell Road, at Stop A2 (BP1084 - Cromwell Road Bus Station, Last Stop on LOR: BP1084 - Cromwell Road Bus Station) and pick up in Cromwell Road Bus Station, at Stop A13/A14 (BP1128 - Cromwell Road Bus Station, First Stop on LOR: BP1128 - Cromwell Road Bus Station).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 1 bus on Route K1 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Kingston. PART B - PERFORMANCE STATISTICS Route K1

Mileage Operated

100.0

98.0

96.0

94.0 Percentage 92.0

90.0 12345678910111213 Period

2011/2012 Mi n Standard

Period12345678910111213 2011/2012 98.80 99.19 98.93 98.97 99.16 99.07 98.76 97.51 98.55 98.55 98.45 99.00 Min Standard 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00

Deductible Mileage

3.0

2.5

2.020

1.5

1.0 Percentage 0.5

0.0 12345678910111213 Period

Period12345678910111213 2011/2012 0.53 0.29 0.31 0.39 0.37 0.17 0.09 0.16 0.10 0.26 0.55 0.28

Non Deductible Mileage

6.0

5.0

4.0

3.0

2.0 Percentage 1.0

0.0 12345678910111213 Period

Period12345678910111213 2011/2012 0.67 0.52 0.76 0.64 0.47 0.76 1.15 2.33 1.35 1.19 1.00 0.72

Note : Mileage is based on 4 weeks data PART B - PERFORMANCE STATISTICS Route K1

Departing On Time

100.0

90.0

80.0 Percentage 70.0

60.0 12345678910111213 Period

2011/2012 Min Standard

Period12345678910111213 2011/2012 85.61 82.86 78.18 83.27 84.33 83.56 77.66 75.40 78.54 82.28 84.73 86.49 Min Standard 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00 78.00

Departing Early 5.0

4.0

3.0

2.0 Percentage

1.0

0.0 12345678910111213 Period

2011/2012 Benchmark

Period12345678910111213 2011/2012 2.53 1.59 1.45 1.88 2.31 1.43 1.21 1.49 1.43 1.83 0.74 0.38 Benchmark 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Note : Reliability is actual performance under full iBus (4 weeks data). Minimum Standards and Benchmarks are those applicable under the new contract. ROUTE K1 - FULL iBUS RESULTS BY TIME OF DAY QUARTERS 1 to 3 2011/12 (01/04/11 - 06/01/12)

MONDAY - FRIDAY

Departing Departing Departing Non Arrival / 8 - 2.5 mins 5 - 15 mins Expected On Time Not Linked Early Late Time Period Buses On AVL (%) Linked (%) (%) (%) (%) (%) 0500 - 0700 16,564. 95.3 99.2 91.4 0.8 0.1 7.7 0700 - 1000 38,860. 100.0 97.9 84.4 2.1 1.8 11.7 1000 - 1300 37,976. 98.3 98.0 79.6 2.0 0.5 17.9 1300 - 1600 37,875. 99.1 97.1 77.2 3.0 1.7 18.1 1600 - 1900 38,590. 98.9 95.2 77.0 5.0 3.4 14.6 1900 - 2200 32,486. 98.1 98.0 86.3 2.1 1.8 9.9 2200 - 2400 19,008. 101.4 98.8 86.3 1.2 0.4 12.1 Summary 221,359. 98.8 97.5 80.9 2.9 1.8 14.4

SATURDAY

Departing Departing DepartingDeparting NonNon ArrivalArrival / 8 - 2 .5 minsmins 5 - 1155 minsmins Expected On Time Not Linked Early Late Time Period Buses On AVL (%) Linked (%) (%) (%) (%) (%) 0500 - 0700 2,004. 97.5 99.8 97.5 0.3 0.3 1.9 0700 - 1000 5,912. 99.5 99.2 90.2 0.8 0.3 8.7 1000 - 1300 8,106. 97.9 97.7 80.6 2.4 1.0 16.0 1300 - 1600 7,963. 99.8 97.0 78.4 3.1 1.7 16.8 1600 - 1900 7,825. 99.2 98.2 85.6 1.8 2.0 10.5 1900 - 2200 6,226. 98.8 99.2 86.3 0.8 1.9 11.1 2200 - 2400 4,028. 101.3 99.4 86.3 0.7 1.4 11.7 Summary 42,064. 99.2 98.4 83.6 1.9 1.4 13.0

SUNDAY AND BANK HOLIDAYS

Departing Departing Departing Non Arrival / 8 - 2.5 mins 5 - 15 mins Expected On Time Not Linked Early Late Time Period Buses On AVL (%) Linked (%) (%) (%) (%) (%) 0500 - 0700 518. 90.5 97.3 92.2 2.9 0.0 5.0 0700 - 1000 5,773. 98.8 98.2 87.4 1.8 0.4 10.4 1000 - 1300 6,855. 98.5 98.0 79.9 2.2 1.0 16.9 1300 - 1600 6,770. 97.1 94.7 70.1 5.8 1.4 22.6 1600 - 1900 6,937. 99.1 97.3 76.4 2.8 1.4 19.3 1900 - 2200 7,040. 100.0 99.5 91.2 0.5 1.5 6.8 2200 - 2400 4,876. 100.2 99.6 87.6 0.4 1.2 10.8 Summary 38,769. 98.8 97.8 79.7 2.8 1.2 16.3 ALL DAYS

Departing Departing Departing Non Arrival / 8 - 2.5 mins 5 - 15 mins Expected On Time Not Linked Early Late Time Period Buses On AVL (%) Linked (%) (%) (%) (%) (%) 0500 - 0700 19,086. 95.4 99.2 92.1 0.8 0.1 6.9 0700 - 1000 50,545. 99.8 98.1 85.0 2.0 1.6 11.4 1000 - 1300 52,937. 98.2 98.0 79.8 2.1 0.6 17.5 1300 - 1600 52,608. 98.9 96.8 76.6 3.3 1.7 18.4 1600 - 1900 53,352. 98.9 95.9 77.9 4.4 3.0 14.7 1900 - 2200 45,752. 98.5 98.4 86.8 1.7 1.8 9.7 2200 - 2400 27,912. 101.2 99.0 86.5 1.0 0.7 11.9 Summary 302,192. 98.9 97.7 81.1 2.8 1.7 14.4 Transport for London - QSI Points and Mileage Route K1 Service change Date Locations shaded in blue denote QSI points under Full iBus OUT DIRECTION BACK DIRECTION Timing Point Timing Point Code Stop Number Stop Name Metres Miles Code Stop Number Stop Name Metres Miles NMALSN S NMALSN S NEW MALDEN STATION KINGCB S KINGCB S KINGSTON, CROMWELL ROAD BUS STATION NMALSN BP4479 New Malden Station 0 0.00 KINGCB BP1128 Cromwell Road Bus Station 0 0.00 BP1316 Dukes Avenue 160 0.10 KINGES R0701 Eden Street 937 0.58 16731 New Malden High Street 226 0.14 BP488 St James Road 252 0.16 NMALMR 1789 New Malden / The Fountain 278 0.17 BP479 Guildhall 138 0.09 16729 St James' Church / Kingston By‐Pass 329 0.20 BP618 Kingston Hall Road 280 0.17 18916 Blakes Lane 304 0.19 15720 Avenue Road 529 0.33 MALMSN OC675 Malden Manor Station 2131 1.32 14198 Dawson Road 424 0.26 18695 Manor Drive North 570 0.35 KINGAP 14200 Athelstan Park 339 0.21 25117 Southwood Drive 310 0.19 15722 Lower Marsh Lane 333 0.21 BP2674 Vincent Avenue 1458 0.91 15723 Geneva Road 272 0.17 TOLWTR 4510 Tolworth Roundabout 180 0.11 R0292 Maple Road 391 0.24 TOLWBY 28215 Tolworth Broadway 411 0.26 19590 The Crescent 352 0.22 27573 Princes Avenue 297 0.18 27532 Surbiton Station 236 0.15 TOLWRL 27708 King Charles Road 242 0.15 SURBSNV 1420 Victoria Road / Surbiton Station 139 0.09 33471 Tolworth Hospital 512 0.32 BP379 Surbiton Sainsburys 192 0.12 BP4916 Thornhill Road 220 0.14 15728 Lovelace Gardens 291 0.18 33473 Douglas Road 221 0.14 20672 Mountcombe Close 248 0.15 HOOKTH 33475 Malvern Road 339 0.21 BP5157 Langley Road 249 0.15 R0130 The Maypole 391 0.24 11351 Langley Avenue 211 0.13 11350 Langley Avenue 431 0.27 15730 Ditton Road 222 0.14 20671 Mountcombe Close 346 0.21 BP4990 Ash Tree Close 329 0.20 15727 Lovelace Gardens 356 0.22 HOOKTH 33474 Malvern Road 294 0.18 BP189 Surbiton Sainsburys 171 0.11 33472 Douglas Road 340 0.21 33219 Surbiton Station 301 0.19 BP4917 Red Lion Road 201 0.12 SURBSNC 23416 Claremont Road / Surbiton Station 122 0.08 33470 Tolworth Hospital 294 0.18 19589 The Crescent 282 0.18 TOLWRL 21237 King Charles Road 400 0.25 15725 Maple Road 328 0.20 BP4867 Princes Avenue 228 0.14 15724 Geneva Road 392 0.24 TOLWBY 11739 Tolworth Broadway 369 0.23 14201 Lower Marsh Lane 335 0.21 TOLWBL BP4119 Woodland Way 232 0.14 KINGAP 15721 Athelstan Park 281 0.17 MALMSN OC676 Malden Manor Station 2530 1.57 14197 Dawson Road 299 0.19 17600 Motspur Park 1808 1.12 BP499 Avenue Road 425 0.26 17601 Blakes Lane 247 0.15 BP1646 Kingston Hall Road 496 0.31 16728 St James' Church / Kingston By‐Pass 310 0.19 BP496 Guildhall 307 0.19 NMALPSM 1790 New Malden / The Fountain 270 0.17 KINGES R0700 Eden Street 420 0.26 16730 New Malden High Street 376 0.23 KINGCB BP1084 Cromwell Road Bus Station 375 0.23 NMALSN BP4479 New Malden Station 434 0.27 KINGCB S KINGCB S KINGSTON, CROMWELL ROAD BUS STATION 0 0.00 NMALSN S NMALSN S NEW MALDEN STATION 0 0.00

14246 8.85 14697 9.13 TOTAL ROUTE MILEAGE ‐ OUT DIRECTION TOTAL ROUTE MILEAGE ‐ BACK DIRECTION metres miles metres miles Transport for London - QSI Points and Mileage Route K1 Southborough School to New Malden Service change 20149 Date 16 October 2009 Locations shaded in blue denote QSI points under Full iBus BACK DIRECTION Timing Point Code Stop Number Stop Name Metres Miles HOOKAS 4516 Gladstone Road 4515 Gladstone Road 364 0.23 11128 Thornhill Road 350 0.22 HOOKTH 33474 Malvern Road 242 0.15 33472 Douglas Road 340 0.21 BP4917 Red Lion Road 201 0.12 33470 Tolworth Hospital 294 0.18 TOLWRL 21237 King Charles Road 400 0.25 BP4867 Princes Avenue 228 0.14 TOLWBY 11739 Tolworth Broadway 369 0.23 TOLWBL BP4119 Woodland Way 232 0.14 MALMSN OC676 Malden Manor Station 2530 1.57 17600 Motspur Park 1808 1.12 17601 Blakes Lane 247 0.15 16728 St James' Church / Kingston By‐Pass 310 0.19 NMALPSM 1790 New Malden / The Fountain 270 0.17 16730 New Malden High Street 376 0.23 NMALSN BP4479 New Malden Station 434 0.27 NMALSN S NMALSN S NEW MALDEN STATION 0 0.00

8995 5.6 TOTAL ROUTE MILEAGE ‐ BACK DIRECTION metres miles