EGAT-CSR-Annual-2013-En.Pdf

Nipokna Eng_Y-GreenOf.pdf 1 7/17/14 9:59 PM

Contents

Organizational Profififififif ile 4 Message from the Governor 6 CSR Strategic Directions 8 Structure of CSR Operations 9 CSR Performance and Achievements in 2013 10

Siﬁgniﬁf icant Impacts, Risks and Opportunities 11 Materiality Analysis 14 Social and Environmental Operations consistent with the International Standard ISO 26000 15 Organizational Governance 16 Human Rights 22 Labor Practices 23 The Environment 30 Fair Operating Practices 41 Consumer Issues 43 Community Involvement and Development 48 Performance Disclosures of Additional GRI G3 Indicators Level A 58 Survey on Public Attitudes towards EGAT’s Operations and Performance 66 About this Report 68 GRI G3 Content Index-Electric Utilities Supplement- Application Level A 69 Statement of GRI Application Level Check 75 Awards of Great Pride 76 CSR Performance of the EGAT Group 78

How to read this report EGAT Sustainability Report 2013 was published with an aim to present to all stakeholders EGAT’s performance on economic, environmental and social impacts towards the goal of sustainable development during January 1 to December 31, 2013. The topics and contents of our reporting were prepared following the guidelines of GRI G3 Sustainability Reporting Guidelines & Electric Utility Sector Supplement (RG & EUSS) and the core subjects and issues identififfiied in the International Standard 26000 Guidance on Social Responsibility. For information on ISSN 2351-0439 EGAT’s operational and fiffiinancial fiperformance, please fiffiind fiin EGAT Annual Report 2013.

57-06-010_NIPOKNA Eng_GreenO _Y.ai=CS5 “To be a world-class leading organization in the electric power industry.” Vision In 2013, EGAT had a vision to be an internationally leading organization in electricity business with a goal to be a leading organization in the following ﬁve key aspect, • Good corporate governance, • A high performance organization, • Operational excellence, • An organization of national pride, and • Financial viability.

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• Generate, acquire, transmit and sell Mission bulk electric energy via the transmission network. • Produce lignite for the lignite-fired power plant and sell lignite by-products for industrial uses. • Provide energy-related services to external companies and private power plants. • Invest in electricity and energy-related businesses through subsidiaries and affiliates – the EGAT Group.

Corporate Culture Committed to the Organization EGAT people are all committed to the organization, performing their duties with good faith, loyalty, skill and diligence for the same unified goal to drive the organizational growth and safeguard the interest of EGAT and the nation.

Striving for Excellence All employees work with sound and farsighted planning, diligence and determination and always give due consideration on safety and the interest of the country, society and environment. All are committed to continuously developing themselves for improved competence and work performance to ensure the high quality, efficiency and excellence of their work that earns EGAT trust and acceptance from the public and domestic as well as international agencies and organizations.

Upholding Moral Integrity EGAT praises and supports the employees with integrity and ethically sound conduct as well as the employees who dedicatedly act in the interest of the nation. EGAT is determined to prevent, by all means, an abuse of power and misconduct in the organization. It is also committed to equitable treatment of all employees and stakeholders. 3 Codes of Conduct

Believing that ethical operation will bring about long-term value and sustainability for the organization, EGAT has prescribed the following as standard ethical practices. Adherence to democracy with the King as Head of State. Provision of energy services with quality and reliability, and adherence to ethical principles. Having all stakeholders in mind and treating all parties concerned equitably, fairly and with accountability. Strict compliance with all relevant laws. Operations based on the sufficiency economy philosophy. Operations with EGAT’s interest in the forefront and with avoidance of activities potentially leading to conflict of interest. Attachment of importance of EGAT human resources development in knowledge and competency enhancement and instillation of the senses of virtue, integrity, honesty, perseverance and responsibility. Building of confidence among EGAT personnel through remuneration, promotion and transfer, fair rewards and punishments, as well as working conditions which are safe for life and property. Participation in efforts to bring about social balance with emphasis placed on society, communities and the environment. Operation with greater emphasis on common and stakeholders’ benefits than on personal gains. Strict observance of EGAT’s good organizational governance principles and professionalism.

Core Values

F Fairness Interact with all related individuals or parties fairly and equitably. I Integrity Behave with integrity, honesty, openness and truthfulness. Carry out one’s duty with dedication and a complete sense of Responsibility & responsibility for national interest, the community, society, and Accountability R environmental protection.

Treat others with honor, respect people’s dignity and opinions, and M Mutual Respect learn to live in harmony with the community.

Commitment to Continuous Continuously improve self and team performance to create a Improvement and culture of innovation. Be prepared for change. C Teamwork 4 ORGANIZATIONAL PROFILE Electricity Generating Authority of Thailand (EGAT) was established under the Electricity Generating Authority of Thailand Act, B.E. 2511 (1968) on May 1, 1969. A state enterprise reaching its 44th anniversary in 2013, EGAT is under the supervision of the Ministry of Energy and the Ministry of Finance which is its major shareholder. Its operations focus on electricity generation and transmission business as well as electricity sales to the two distribution utilities, namely the Metropolitan Electricity Authority (MEA) and the Provincial Electricity Authority (PEA), as well as a number of direct customers by law and neighboring countries. EGAT’s primary mission is to generate, acquire, transmit and sell electric energy, and conduct electricity related businesses and other businesses related to EGAT’s activities including the production and sale of lignite and lignite by-products, as prescribed in the Electricity Generating Authority of Thailand Act, B.E. 2511 (1968) and its latest revision promulgated in 1992. Under the present electricity business structure, EGAT is responsible for the generation and transmission of electricity as well as the control of power dispatching centres nationwide to ensure the secure and adequate power supply. EGAT also put greater importance to the environmental well-being management for communities and the society. EGAT’s overall operations have been under the supervision of its regulator, the Energy Regulatory Commission of Thailand (ERC). EGAT’s headquarters is located at 53 Charan Sanit Wong Road, Bang Kruai district, Nonthaburi province 11130. It has five dispatching centers, two in Nonthaburi province, one in Phitsanulok province, one in Khon Kaen province and one in Krabi province. In all, the country’s system peak generation requirement in 2013 stood at 26,598.1 MW, occurring on May 16, 2013 at 14.00 hours. This marked the highest peak record level that beat the previous peak record of 26,423 MW, occurring on March 23, 2012, due to the very hot temperature which climbed up to 37 degrees Celsius. In 2013, EGAT’s generating facilities of 40 locations countrywide provided a combined installed capacity of 15,010.12 MW, accounting for 44.57 percent of the country’s system installed capacity. Additional capacity was derived from power purchase from independent power producers (IPP), small power producers (SPP), companies in the EGAT Group, and electric utilities in neighboring countries.

Installed capacity Percentage of Description (MW) total capacity 1. Installed capacity from EGAT’s generation ﬂeet, comprising 22 hydropower 15,010.12 44.57 plants, 3 large-sized thermal plants, 6 combined cycle plants, 1 diesel power plant, and 8 small-sized renewable energy power plants. 2. Power purchase from 8 domestic independent power producers (IPPs) and 12,741.69 37.83 three companies in the EGAT Group. 3. Power purchase from 27 small power producers (SPPs) in the category of 3,524.60 10.66 ﬁrm power purchase agreements. 4. Power purchase from four electric utilities located in Lao People’s 2,404.60 7.14 Democratic Republic and Malaysia, through the HVDC Thailand–Malaysia Transmission System. In 2013, natural gas remained a primary energy source for the country and EGAT’s electricity generation. Natural gas consumption by EGAT’s power plants were 27.93 percent, followed by 9.58 percent of coal, 0.7 percent of fuel oil, 0.09 percent of diesel oil, and 3.11 percent of hydropower as standby capacity. After the generation and acquisition of electricity, EGAT has supplied bulk electricity to distributing authorities via its transmission network to efficiently and reliably satisfy the demand in an environmentally responsible manner and at a reasonable price. In 2013, EGAT’s electric transmission network consisted of 32,384.24 circuit-kilometers of high voltage transmission lines with voltage level ranging from 500, 300, 230, 132, 115 to 69 kV and 213 substations. Bulk electricity was supplied to PEA and MEA substations as well as those of direct customers, with the quality and volume as required by the power purchase agreements prepared in advance as well as specified by the Grid Code of ERC. For the efficient control of the dispatch of power generation, EGAT has established one National Control Center (NCC) and five Regional Control Centers (RCC’s) in the Central Region, the North, the Northeast, the South and the 5

Metropolitan areas. The function of these centers is to control the transmission of electric power according to the standards and requirements. In 2013, EGAT’s electricity sales totaled 169,557.24 million kWh, consisting of 49,623.64 million kWh sold to MEA, 116,821.23 million kWh to PEA, 2,154.20 million kWh to direct customers and neighboring countries, and 958.17 million kWh to customers purchasing electricity for temporary and for standby use. During 2013, EGAT generated revenues (excluding revenues from fuel acquisition) totaling 519,618,702,348.93 baht and yielding net profit of 37,786,817,116.01 baht. EGAT also accrued 19,056,171,935.24 baht as remittance to the Ministry of Finance.

EGCO RATCH DCAP EGATi EDS Associated Company Subsidiary Joint Venture Subsidiary Subsidiary 25.41% 45% 35% 99.99% 45% EGAT and its joint ventures and subsidiaries in the EGAT Group, engaged in the energy-related businesses providing a wide range of energy-related services to other companies and organizations. Its services include power plant operation and maintenance (O&M) service, chemicals, engineering and construction consulting, transmission and distribution system maintenance, and environment-related service, etc. EGAT has also invested in electricity generation and energy-related business in five companies as follows: Electricity Generating Public Company Limited (EGCO). EGCO’s core businesses are the generation and sale of electricity to EGAT and other customers at home and in the ASEAN region under long term power purchase agreements. EGCO investment is divided into four categories including: 1. Independent power producer (IPP) group, 2. Small power producer (SPP) group, 3. Overseas power producer group, and 4. Other business group including operation and maintenance service business and water business. Ratchaburi Electricity Generating Holding Public Company Limited (RATCH). RATCH’s main business involves the investment and development of power generation business using various energy sources, i.e. natural gas, oil, coal, hydro and other alternative energy, such as wind power. The company also expands its other related businesses, including operation and maintenance service, coal mining, as well as joint venture in various projects at home and abroad. District Cooling System and Power Plant Company Limited (DCAP). DCAP is a joint venture business co-founded by EGAT, PTT Public Company Limited and the Metropolitan Electricity Authority (MEA). The company’s objective is to generate and sell electricity and cooling water to Suvarnabhumi International Airport. Presently, DCAP is implementing its power expansion project to increase its power and water production capacity for the Suvarnabhumi Airport Development Project Phase 2. The project is due for its commercial operation around mid-2016. EGAT International Company Limited (EGATi). EGATi was established by EGAT on December 18, 2007. The company aims to directly invest or set up subsidiaries to invest in power development projects in neighboring countries to provide energy supplies to Thailand. At present, EGATi receives approval from the government to invest in the 289 MW Nam Ngiep 1 hydropower project in Lao PDR and the company has 30 percent of ownership in the project. The project which is under construction is expected to start its commercial operations in 2019. EGAT Diamond Service Company Limited (EDS). EDS is a joint venture business founded on December 15, 2009, by EGAT, Mitsubishi Heavy Industries (MHI), Mitsubishi Corporation (MC), and Ratchaburi Electricity Generating Holding Plc. (RATCH). Its objective is to provide gas turbine hot gas path refurbishment services in 18 countries, namely Thailand, Malaysia, Singapore, Lao People’s Democratic Republic, Myanmar, Vietnam, Cambodia, Brunei, Australia, New Zealand, India, Pakistan, Bangladesh, Sri Lanka, Bhutan, Nepal, Afghanistan, and Maldives. The company’s maintenance plant and facilities are located at Nava Nakorn Industrial Estate, Pathum Thani province and was open for operation in April, 2011. 6 EGAT was greatly proud MESSAGE FROM of its operational performance THE GOVERNOR which enabled the organization to win both national and regional prizes which included the SOE Awards 2013 for Outstanding Contribution to Society and the Environment, the SOE Awards 2013 for Outstanding Innovation, and the ASEAN Energy Awards 2013, in the category of community-based off-grid micro hydropower project. 21 x 29.7 cm

On behalf of the Electricity Generating Authority of Thailand (EGAT), I have a pleasure to present to all readers EGAT Sustainability Report 2013 which has been prepared in accordance with the reporting guidelines of Global Reporting Initiative GRI G3 for the disclosure of contents and indicators covering aspects of sustainable development. Our reporting contents were also in line with the principles and core subjects of social responsibility addressed in the international standard ISO 26000 Guidance on Social Responsibility in an effort to demonstrate EGAT’s progress of operations toward the goal of sustainable development. During 2013, EGAT in collaboration with network parties in the public and privates sectors, successfully completed the growing of 2,000,000 young trees implemented under the “reforestation in the vicinity of Sirikit dam in commemoration of Her Majesty the Queen’s 80th birthday anniversary” project. The objectives of this project were to restore forests and to sustain the biodiversity balance of natural forest resources in the headwater areas of the Nan River Basin above Sirikit dam. Activities were also organized to raise an awareness among all concerned parties so that they love, cherish and take care of natural forest resources and the environment countrywide. During the year, EGAT also proudly co-hosted a conference and exhibition on the “Thai Natural Resources: Presenting their Magnificence to the Eyes of the World”, with the Plant Genetic Conservation Project under the Royal Initiative of Her Royal Highness Princess Maha Chakri Sirindhorn (RSPG). On this occasion, HRH the Princess graciously presided over the opening ceremony of the “Racha Nurak Building” located at Srinagarind dam in Kanchanaburi province. The building will serve as a learning center on natural resources conservation in response to the royal determination of His Majesty King Bhumibol in the preservation of native plant genetics and the efficient use of natural resources. For over 44 years of its operations, EGAT has been relentlessly determined to be an organization of national pride for the Thai society which actively adopts the international standard corporate governance principles in organizational management and constantly pursues the environmentally friendly innovations and technologies for power generation. Meanwhile, EGAT also contributes to the social strength and sustainability by conducting regularly numerous forms of social activities and through the creating of shared value (CSV). In addition, early in the year, many areas of the country suffered from prevailing floods. EGAT employees countrywide volunteered in the donation and preparation of survival kits distributed to affected people until the situation improved. At EGAT, greater importance has been attached to crisis and risks management. Action plans are made available and the organization is fully prepared to ensure uninterruptible power supply at all time. During the two major incidents in 2013 which included an interrupted natural gas supply from Myanmar and a power outage covering 14 southern provinces due to the transmission towers sharply hit by lightning, EGAT could promptly bring the situations back to normality within a short time. During the reporting year, EGAT was greatly proud of its operational performance which enabled the organization to win both national and regional prizes. These prizes included the SOE Awards 2013 for Outstanding Contribution to Society and the Environment, the SOE Awards 2013 for Outstanding Innovation, and the ASEAN Energy Awards 2013 in the category of community-based off-grid micro hydropower project. Other prizes won at the national level were two Thailand Coal Awards 2013, namely the best practice of surface coal mining for the operation of Mae Moh mine and the clean coal use & technology (power generation) for the operation of Mae Moh power plant at Mae Moh district in Lampang province. Moreover, the former EGAT Governor, Mr. Sutat Patmasiriwat, also won the ASEAN Energy Awards 2013 - the ASEAN Individual Excellence in Energy Management, for his serving as HAPUA Chairman. These awards demonstrated EGAT’s strong determination in the development of operational excellence toward a high performance organization. More importantly, EGAT’s corporate strategies have been developed to strengthen and sustain the growth of core businesses as well as to seek for growth of companies in the EGAT Group in preparation for participating AEC as member country and serving as a key driver for Thailand to enter the global community in the near future.

(Soonchai Kumnoonsate) Governor Electricity Generating Authority of Thailand 8 CSR STRATEGIC DIRECTIONS

The State Enterprise Policy Office (SEPO) has formulated a policy for all Thai state enterprises toadopt the principles of social responsibility addressed in the international standard ISO 26000 as key strategies in the implementation of social and environmental responsibility activities. EGAT has responded to such policy by revising and developing EGAT Master Plan for social responsibility operations which incorporates the following four key strategic themes. Enhance the sustainability of electricity generation by focusing on the promotion of energy efficiency and energy conservation, and the development of renewable energy power plants as well as the 1 community-based power plants.

Nurture a good relationship with the public and actively engage with the stakeholders by placing emphasis on the building of good relationships with the communities and the society in general, 2 particularly with all groups of stakeholder.

Connect the role of corporate social responsibility to employees at the individual level by focusing on the development of volunteering spirits among employees at all levels through their 3 participation in the organization’s social campaigns and activities.

Develop the competency of core business processes towards the international standard level by emphasizing the operations of CSR in process embedded with social and environmental responsibility in line with the international standard ISO 26000, 4 and the implementation of social and environmental projects which contribute to the well-being of community, the society, and the environment.

And to drive the organization towards the above mentioned goals, these key CSR strategic themes have been linked to EGAT’s corporate strategic directions which are incorporated in EGAT Corporate Plan 2013-2017, with a core purpose stated in 2013 as ‘to be a caring organization for community, society and the environment’. Numerous action plans are developed to support the implementation of social and environmental activities. Moreover, reports on the progress of these action plans are submitted to the Committee for Corporate Governance in every quarter and to the EGAT Board of Directors in every 6 months. 9 STRUCTURE OF CSR OPERATIONS An ultimate goal of EGAT’s vision, which is important to the organization’s sustainable operations and the building of good corporate image, is to be an organization of “National Pride” in social responsibility and environmental conservation. EGAT has actively pursued to be a good neighbor for nearby communities as well as a good corporate citizen for the society in general, while maintaining the high level of public acceptance. To achieve this mission requires a must cooperation from all command lines. Hence, the restructure of corporate social responsibility (CSR) management has been carried out to ensure the integration of business operations and practices towards sustainable development.

EGAT Board of Directors

EGAT Corporate Executive Committee Governance Committee

Committee for the Management of Corporate Communication and Social Responsibility

Working Group for the Conducting of Social Responsibility Activities

Working Group for the Screening of Work Plans and Budgets for Corporate Working Group for Working Group for Communication, Community Relations and the Operations consistent with the Preparation of EGAT Social Responsibility the International Standard ISO 26000 Sustainability Report

The committee for the management of corporate communication and social responsibility is chaired by the Deputy Governor – Corporate Social Affairs and the Assistant Governors of all command lines participate as members. The committee is tasked with the formulation of CSR strategic directions and policies with respect to social responsibility operations. The working group for the conducting of social responsibility activities has the Assistant Governor - Corporate Social Affairs as chairman with members including representatives at level 11 from all command lines. The duties of this working group are to study, review and support the operations of core business in accordance with the international standard ISO 26000, the development of corporate social responsibility or CSR projects, the stakeholder engagement, the promotion of volunteer spirits among employees, and the conduct of materiality analysis for an annual sustainability report. The working group for the screening of work plans and budgets for corporate communication, community relations and social responsibility is chaired by the Assistant Governor - Corporate Social Affairs, and representatives in charge of finance and budgeting from all command lines are the members. Its duty is to review and screen EGAT’s funds and budgets for CSR implementation. The working group for operations consistent with the international standard ISO 26000 and the working group for preparation of EGAT sustainability report are chaired by the Director, Corporate Social Affairs Division and representatives from all related command lines participate as members. The structures of the committees and working groups enable all command lines to play their parts in undertaking EGAT’s CSR activities in consistent with the organization’s management structure. A report on the progress of the meetings of these committee and working groups is presented to the EGAT Corporate Governance Committee every quarter and to the EGAT Board of Directors every six months, as well as whenever there are related items on the meeting agenda. 10

CSR PERFORMANCE AND ACHIEVEMENTS IN 2013

Performance and achievements 2012 2013 page Electricity generation from clean energy 8,442.9 million kWh 5,936.00 million kWh 37

Clean Development Mechanism (CDM) project 35 - Power plants under joint development project 7 projects 6 projects 35 - Power plants awarded Crown Standard Project 2 projects 2 projects 35 Pilot projects under Thailand Voluntary Emission Reduction Program (T-VER Program) 2 projects 35 Power project participating the Carbon Footprint Organization (CFO) project 1 projects 36 Power plant receiving Thailand Quality Award (TQA) 1 power plant 77 Power plants, hydroelectric dams and lignite mines certified with the international standard ISO 14001 for implementing the environmental 25 locations 27 locations 36 management systems. Power plants passing the assessment of CSR-DIW, developed by the Department of Industrial Work. 18 locations 20 locations 77 Outstanding power plants and operating units which adopt the occupational health and safety 28 locations 29 locations 77 standard. Certification for the reduction of CO emissions in EGAT’s Thor.102 EGAT’s Thor.102 office building 2 building for energy building for energy conservation for two conservation for three 38 consecutive years. consecutive years. Electrical appliances bearing the No. 5 energy- efficient label (cumulative) 19 products 21 products 43

Achievement of the Demand Side Management Reduction of CO2 Reduction of CO2 (DSM) implementation (cumulative) emissions by 10 emissions by 44 million tons CO2. 11 tons CO2 Reforestation project in the vicinity of Sirikit dam Planting one million Planting one million in commemoration of Her Majesty the Queen’s trees and one million trees 80th birthday anniversary. Vetiver grass, and 36 construction of 880 check dams. Sponsoring research and development (R&D) projects nationwide. 22.8 million Baht 199.15 million Baht 53 Supporting the construction of Mae Moh environmental surveillance center. 36.4 million Baht 52 Supporting the plant genetic conservation project under the royal initiative of HRH Princess Maha 40 million Baht 56 Chakri Sirindhorn. Reporting and disclosures of indicators following the GRI G3 Sustainability Reporting Guidelines & B Level A Level 68 Electric Utility Sector Supplement (RG&EUSS). 11 SIGNIFICANT IMPACTS, RISKS AND OPPORTUNITIES EGAT has been using risk management as an effective tool in building confidence that its objectives and goals will be efficiently and effectively attained, enhancing its value and yielding maximum benefits within an acceptable risk framework. Risk management is systematically executed in accordance with COSO – Enterprise Risk Management (ERM) and the Finance Ministry’s State Enterprise Performance Appraisal Guidelines all across the organization. EGAT’s risk management process is linked with the organization’s strategies outlined in the corporate plan. One of the key strategies is to serve as an organization caring for society, communities, and the environment. An Enterprise Risk Management Committee (ERMC) has been put in place and tasked with playing supervisory roles to ensure that the specified risk management framework is adequately and efficiently implemented, that an Annual Risk Management Plan is prepared, and that the outcomes of risk management are monitored and reported on a quarterly basis.

Responsible for risk management system Responsible for risk Responsible for risk management and process review management process and technical support

EGAT Board of Directors

Enterprise Risk Management Audit Committee Committee

Management Committee EGAT Risk Management on EGAT Corporate Strategy, Risk and Internal Control Internal Audit Bureau Executive Committee Management and Internal Branch Control

EGAT Risk Management EGAT Risk Management Business Continuity and Internal Control and Internal Control Planning Working Implementation Working Group Group Subcommittee of Functional Areas

The Enterprise Risk Management Committee’s duty is to perform supervisory functions to ensure that the organization’s risk management framework is practiced and to review disclosure of risk information to the regulators and the public. The Committee’s duty is also to ensure that risk management policies and plans are established both at the corporate and operational levels so that the risk factors are constrained within the set risk appetite, and that residual risks are incorporated into the SWOT Analysis and are linked with the strategic planning process, with adjustment of strategic goals to suit the current circumstance in the form of Balanced Scorecard. The four strategic goals are still maintained; namely, the strategic and competitive perspectives, the financial perspectives, the operational perspectives, and the compliance perspectives, in order to cover all primary missions which include management of risks impacting society. To this end, a corporate communication plan has been developed with a view to offering opportunities to communities to instill among them awareness and understanding of EGAT’s operation. There is also a plan for development of the quality of life and promotion of vocations for people living in communities around power plants so that they are more knowledgeable about their occupation and can earn more income. Another plan is to create understanding of energy among communities through empirical studies whereby study visits were organized to various power plants. In addition, under the plan to develop and protect the environment, activities are conducted jointly with communities. An example was the support given to the establishment of a learning center for restoration of seagrass which was carried out together with the community of Ko Pu, Nuea Khlong district, Krabi province. The activity was aimed at establishing sustainable relationships between EGAT and the community. The unit which was the risk owner and prepared the risk mitigation plan is responsible for monitoring and reporting progress in risk management to the Enterprise Risk Management Committee. 21 x 29.7 cm 21 x 29.7 cm

Unceasingly engaging

In clean energy technologies development. “EGAT continues pursuing and engaging in the development of Mae Moh to be a model lignite-ﬁred power plant adopting clean coal technologies friendly to the communities and the environment in operations. In 2013, Mae Moh power plant won both national and regional prizes which included the Thailand Coal Awards 2013 and ASEAN Energy Awards 2013. These awards demonstrate the operational excellence of EGAT toward an ultimate goal of being a leader of clean energy technologies in ASEAN.”

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MATERIALITY ANALYSIS EGAT’s ultimate goal is to operate the organization so that it can generate and transmit electricity to satisfy the country’s demand in a sustainable manner. Factors taken into consideration in doing this include the well-being of the society at large, the community, the environment, as well as the national economic development and the conservation of natural resources, along with the promotion of the efficient utilization of electricity and the taking care of communities around its locations, and the improvement of the quality of life of community people. The ultimate aim is to attain EGAT’s vision of becoming a world-class organization in the electricity business, while embracing the principles of good corporate governance and social responsibility in business operations. EGAT has thus engaged with all groups of stakeholders through numerous methods including the conduct of opinion surveys, the organizing of hearings and forums, and the meeting for exchanges of views. These stakeholders include the representatives from public and private sectors, as well as major direct customers, business partners, financial institutions, opinion leaders, NGO’s, communities and the media. The purpose is to listen to their requirements, needs and expectations as well as recommendations, which further serve as inputs of aspects for the reporting and the contents of this report.

Community operations Energy management Community involvement and Pollution control development Wastes management and disposal Stakeholders engagements method Climate change mitigation and Demand side management (DSM) Very adaptation Product and service labelling significant Product and service responsibility Community empowerment Information disclosures and reporting

Good corporate governance and decisions of stakeholders Biodiversity Employee engagement Employment Substantively influence the assessments Substantively influence the assessments Significant Occupational health and safety Significant Very significant EGAT’s significant economic, environmental and social impacts 15

SOCIAL AND ENVIRONMENTAL OPERATIONS CONSISTENT WITH THE INTERNATIONAL STANDARD ISO 26000 GUIDANCE ON SOCIAL RESPONSIBILITY

1 Organizational Governance 2 Human Rights 3 Labor Practices 4 The Environment 5 Fair Operating Practices 6 Consumer Issues 7 Community Involvement and Development 16 ORGANIZATIONAL GOVERNANCE During 2013, EGAT continued pursuing corporate governance activities, with adherence to the principles and guidelines on social responsibility operations outlined under the ISO 26000 and conformity with the standard disclosure requirement under the GRI-G3 Guidelines for Governance, Commitments and Engagement. The main purpose is to enhance EGAT’s governance operations which will lead the organization to sustainable development. Structure of Organizational Management and Corporate Governance EGAT’s organization structure consists of the Management headed by the Governor, with 10 Deputy Governors managing the various functions in accordance with its policies and strategies. The whole structure is under the supervision of the Cabinet-appointed Board of Directors whose duty is to formulate policies and to see to it that the operation is in conformity with corporate governance principles, with assistance from seven Board-appointed committees tasked with screening the work and performing other assignments given by the Board. In order to separate the authority and responsibilities of EGAT top executive and members of the Board of Directors, the Chairman of the Board is appointed by the Cabinet and is not an EGAT top executive. To ensure a smooth operation between corporate governance and organizational management, the Governor, who is EGAT’s most senior executive, acts as a secretary to the Board of Directors.

EGAT Board of Directors

Human Resources Corporate Governance Enterprise Risk Committee Audit Committee Executive Committee Committee Management Committee

Committee for Deputy Governor Nomination

Committee for Assistant Governor Governor and Division Director Nomination

Assistant Governor - Internal Audit Bureau Chief Financial Ofﬁcer Assistant Governor-Ofﬁce of the Governor Policy and Planning Power Plant Development Generation Transmission System Deputy Governor-Policy Deputy Governor- Deputy Governor- and Planning Power Plant Development Deputy Governor-Generation Transmission System Deputy Governor-Account Deputy Governor-Transmission and Finance System Development Deputy Governor-Fuel Deputy Governor- Deputy Governor-Administration Business Development Deputy Governor- Corporate Social Affairs Composition of the Board of Directors The EGAT Board of Directors comprises 11 members, two females and nine males. In addition to the Directors who represent the government agencies supervising EGAT, regulatory agencies and other agencies of which operations are related to EGAT’s operations, there are seven independent members, with the Governor being a Director ex officio. Mechanisms in place for the state, regulators and employees to make recommendations and express opinions The Ministry of Finance (MOF), the Ministry of Energy and the State Enterprise Policy Office (SEPO) make recommendations concerning EGAT’s policies and corporate strategies through the Statement of Direction (SOD). In addition, the Directors who represent the Ministry of Finance and the Ministry of Energy as well as the Independent Directors are also responsible for making recommendations and express opinions regarding corporate governance. 17

For EGAT employees, they can make recommendations and express opinions through the Relations Affairs Committee which comprises one member of the Board of Directors as Committee chairman, and representatives from EGAT management and the EGAT Labor Union as Committee members. The Committee has the power and duties as stipulated by the State Enterprise Labor Relations Act B.E. 2543 (2000); for example, it can approve matters regarding employment conditions and appoint a person or a group of persons for labor dispute bargaining, or determine minimum employment conditions. Assessment of the Board of Directors and Determination of Remunerations The Board of Directors conducts self-assessment on an annual basis, by openly reviewing the issues with respect to economic, social and environmental achievements. The assessment is done both as the Board and as individuals. Additional opinions are provided regarding the self-assessment. The Board also makes a review of the next-steps to take to further improve their performance. Self-assessment is also carried out at the committee level for the Board-appointed committees and the results are reported to the Board of Directors. The Directors and members of the Board-appointed committees are remunerated in the forms of monthly and meeting allowances as well as bonuses. The meeting allowances are as approved by the Cabinet and are paid for the months in which the meetings are attended. In any month with more than one meeting, an allowance is paid for only one meeting; and for any directors who are appointed members of more than one committee, an allowance is paid for either one committee which has a meeting in the month, except for members of the Audit Committee whose remuneration is paid at a monthly rate at the same rate as the members of the Board of Directors. The bonuses vary with the organization’s annual performance and remunerations of individual directors as well as their meeting allowances and bonuses are disclosed in EGAT Annual Report. For the Governor, his performance is assessed twice a year, for each six-month period, in accordance with the criteria and assessment method as specified in the hiring contract. The Governor is required to prepare his annual operation plan and his performance is assessed in three aspects; namely, the quality of management, the economic value added and the achievement of the set targets. The Audit Committee is assigned by the Board of Directors to review the creditability of information used in the assessment and certify it before submission to the Board. The achievement score is then used in calculating his fixed and variable remunerations and the suitability for the position. Evaluation of the performance of the other high-ranking officers is carried out in line with the memorandum of agreement on performance assessment made by the EGAT Governor and the Deputy Governors, which specifies the key performance indicators, weighting and measurement criteria. The performance assessment is done twice a year, the first time for the first half year and the second time for the year-end period. The results are to be linked to determination of remunerations and incentives. The EGAT’s working committee for the monitoring of corporate performance has been set up to review the performance against the agreement memorandum. Processes in place for EGAT top management to avoid conflict of interest The Board of Directors has taken measures to prevent the use of insider information for personal gains or for benefits of others, or abusive self dealings, by the Directors and executives. All members of the Board are required to report their holding of other positions; i.e., director/executive of other state enterprises or companies, connected transactions during the accounting year, the amounts/values of securities (shares) and names of companies of which shares were held (only in the core industries or industries related to EGAT’s core business) and of which shares held by the Directors are equal to or greater than 10 percent of the shares with voting right. Such information is required to be disclosed in the Annual Report. In addition, EGAT has included a form for disclosing conflicts between personal and collective interest in the EGAT Good Corporate Governance Handbook which has to be observed by all executives at Deputy Governor level or equivalents and higher. They are required to make full disclosure upon taking office, as well as when a conflict issue arises during the year. Those who are members of a procurement committee are required to report such issues they find in performing their duties. Setting requirements for qualifications and expertise of high-level executives Individuals from both the public and private sectors with diverse professional backgrounds have been appointed members of EGAT Board of Directors. They were selected from the Ministry of Finance’s Directors List and possessed specific expertise beneficial for EGAT’s operations. Their qualifications have been verified to ensure compliance to the 18

Standard Qualifications of State Enterprise Directors and Employee Act B.E. 2518 (1975), and amendments thereof. Qualifications of the members of the Board-appointed Committees have to be as prescribed by EGAT regulations for such particular committees. As for high-level executives, their nomination and appointment are carried out by using the Committee for Nomination of Deputy Governors, Assistant Governors and Division Directors. The criteria and the method of selection are governed by EGAT’s regulation on appointment and rotation of holders of Division Director positions and higher. The genders and a diversity of attributes, such as knowledge, skills, experience, work records, performance, competencies and other requisites for such positions are taken into consideration. Values, ethics and principles relevant to economic, environmental, and social performances The Board of Directors promulgated EGAT Regulation Number 346 regarding organizational governance, which is centered around six governance principles; namely, the rules of law, moral integrity, transparency, participation, responsibility and accountability, and effectiveness and efficiency. All the Directors, executives and operating personnel are required to adhere strictly to these principles. EGAT Regulation Number 360 on the Organizational Governance Committee was also promulgated. The Committee is responsible for supervising organizational governance and making policy recommendations to ensure effective implementation of the policy including the corporate governance and social responsibility plans. Also, EGAT Regulation Number 347 on the Code of Ethics for the Members of the Board of Directors, Management and Employees has the “Ethical Standards and EGAT Ethical Standards” as Section 2 of the Regulation. In 2013, EGAT revisited its Core Values, referred to as “FIRM-C” (Fairness, Integrity, Responsibility & Accountability, Mutual Respect, and Commitment to Continuous Improvement and Teamwork) and found that they were still consistent with, supportive of, and linked with the EGAT’s vision, strategic framework and culture. They also helped to give a common direction for management and employees in their working together, highlighted the corporate’s identity, created mutual trust and the feeling of being in one team and served as an important factor for the strengthening of corporate culture. FIRM-C is therefore instrumental in creating the ways of thinking and operating which help groom competent and good employees. In addition, in order to ensure sustainable corporate governance execution, a Good Corporate Governance Master Plan was mapped out for implementation during 2013-2016, with operation plans designed for all levels. Work plans, activities, and performance indicators have been specified. This was carried out through EGAT’s Committee for Corporate Governance Strengthening. Observance of Ethics Principles, Values and Culture, where the various lines of operations are represented to drive their respective functions and the organization in a harmonized way are previewed annually as well as their operation plans under the Master Plan. As regards actions taken in the environmental and social fronts, the International Standard ISO 26000 Guidance on social responsibility has been adopted as guidelines for the development of the organization’s Master Plan for Social Responsibility. Other standards adopted include the international standard ISO 9001, ISO 14001, TIS 18001 and the State Enterprise Performance Appraisal (SEPA). Precautionary approaches and principles EGAT’s operations are in strict compliance to laws, particularly those related to the environment. Risk management principles are adopted at the corporate and operational levels in order to prevent risks which may arise. Risk management has been linked with internal control and identified corporate level risk factors have been used in specifying internal control plans and measures for incorporation into the corporate plan and operation plans for execution at the functional level. Memberships in, and support for, external agencies During the past year, EGAT provided support for and became members of numerous agencies making social contributions. For example, it became a member of the network of organizations driving the National Integrity Plan 19

(2012-2016), launched by the Moral Promotion Center (Public Organization), and also a member of Thailand Business Council for Sustainable Development (TBCSD). EGAT also supported young Thai welders by opening a skills training center at Sai Noi High Voltage Station. Support was also given to several natural resources and environmental conservation projects, the energy conservation project, and other social contribution activities. Issues concerning stakeholders’ expectations and EGAT’s response mechanisms EGAT has put prime importance upon the concerns of public and stakeholders. Public hearings are organized in communities around new power plant project sites to sound out people’s views towards the impact on the environment, health, quality of life and suggestions for corrective actions. Social mapping is conducted to offer knowledge exchange opportunities and to make inquiries about the concerns from communities. Surveys are also carried out regarding the relationships between the communities and the power plants and the level of acceptance of stakeholders towards EGAT operations in general. In strengthening the relationships with stakeholders, EGAT, apart from ensuring compliance with all the relevant laws and regulations, e.g., the Constitution of the Kingdom of Thailand B.E.2550 (2007), the Official Information Act, B.E. 2540 (1997), and the Office of the Prime Minister’s Regulation on Public Hearing B.E.2548 (2005), has taken proactive preventive measures and conducted effective control activities through adoption of the ISO Series and ISO/OHSAS 18001 in its operation with auditing carried out by both internal and external auditors. EGAT has divided major stakeholders at the corporate level into five groups. These groups of stakeholders have been selected from individuals, groups of individuals and external organizations and agencies and suppliers affected by EGAT’s operations. EGAT’s stakeholder engagement plans are prepared and implemented systematically to respond to each group’s expectations. The grouping of stakeholders is reviewed at prescribed intervals to ensure that it is still appropriate. Details of expectations of the stakeholders and EGAT’s response mechanisms are shown in the tables below:

Channels for Stakeholder groups Needs and expectations Response mechanisms communication A) Regulatory Conforms with policies and renders good cooperation EGAT has formulated key • Meetings, seminars and bodies consisting 1. Provides sufficient, reliable and affordable electricity strategies and incorporates training of the Govern- services to meet the country’s needs with efficiency and them in its Corporate Plan • Activities carried out in line ment, the reliability at a reasonable price. to address the expecta- with the Government’s Ministry of 2. Enhances the efficiency of organizational management in tions of the regulatory policies and requirements of compliance with the principles of good corporate relevant government Energy, the governance. bodies. Such strategic Ministry of goals are translated into agencies. 3. Takes care of the society, communities and the • Formal and informal Finance (MOF) environment action plans for the meetings. and the Energy 4. Formulates appropriate investment plans and is able to respective Deputy • Other formal and informal Regulatory deliver revenues to the State as required. Governors responsible for activities, such as sports and Commission 5. Seeks opportunities to invest overseas to earn revenues effective implementation. entertainment events and (ERC). 6. Promotes alternative clean energy research and visits (to dams and power development. plants, etc.). B) The society in Takes responsibility for the country and society, with EGAT’s key strategies have • www.egat.co.th general emphasis on national development, well-being and been formulated to • EGAT Call Center 1416 social benefits. For example: address the needs and • EGAT Information Center 1. Boosts organizational management efficiency to expectations of the society at EGAT Headquarters at large in the same way as generate sufficient, reliable and affordable (prinfo.egat.co.th) electricity services. those of regulatory bodies. The Deputy Governor- • Public Relations units at 2. Takes responsibility in mitigating impacts arising Corporate Social Responsi- the operation depart- from operations. bility has been charged ments and power plants. 3. Provides social contributions. with the communication of EGAT’s CSR activities. 20

Channels for Stakeholder groups Needs and expectations Response mechanisms communication C) Communities living Operates with minimum impact on safety and the The community relations • Meetings of the Committees around the power environment necessary for daily living and provides units located at the power for Social, Community and plants and the regional Environmental Coordination plants and along suitable and sustainable support addressing • EGAT’s community relations the transmission communities’ requirements. operation ofﬁces across the units line routes. 1. Controls the levels of pollution arising from country are responsible for • Activities which the operations (e.g. noise, dust, magnetic ﬁelds and building good relationships management organizes jointly greenhouse gases) within the limits required by with the communities around with communities around the power plants and power plants. environmental law and in accordance with • Paying a call on community safety standards. facilities. A committee for leaders to learn of local 2. Develops measures to be taken in case of social, environmental, and problems. accidents. community coordination has • Inviting community represen- been set up as a mechanism tatives to pay a visit to power 3. Provides two-way communication channels to plants and EGAT power to organize public hearings. projects. create awareness regarding EGAT operations and In addition, the power plant to enable people to voice opinions and lodge • EGAT website management and the • Organizing social and complaints about problems arising. regional operation divisions environmental project 4. Helps improve the people’s well-being. hold activities with the activities (e.g., the Biological Way of Life and the Eyeglasses communities around power for the Poor or Wankaew plants and along transmission projects and the mobile line routes on a regular basis. medical teams).

D) EGAT employees 1. The organization’s sustainable growth. EGAT has set up guidelines • Emails 2. Job security. to build and strengthen • Weekly and bi-weekly 3. Advancement according to clearly speciﬁed ties among the employees news and newsletters. career path. at all levels in efforts to Posters 4. Appropriate remuneration and fringe beneﬁts. • 5. Involvement in the decision making processes respond to their needs • Public Announcement and opportunities to express opinions. and expectations. system. 6. Sound occupational health and safety. • EGAT Internal TV. 7. Remuneration

E) The pubic, 1. Sufﬁcient supply of electricity. • Formulation of key • EGAT News, newspapers, academicians and 2. Security and safety. relationship building radio, television strategies Surveys non-governmental 3. Affordable price electricity. • Specifying target groups • organizations 4. Minimum environmental impact. for joint determination • Call Center (NGO’s) 5. Transparency. of approaches. • Seminars, meetings and • Organizing formal and letters informal dialogue • Website email venues. • Visits

Stakeholder Engagement Types of Stakeholder Groups Form of engagement Frequency communication Country/the Government - Board of Directors’ Meetings Regulatory bodies - Meetings of the Board-appointed EGAT The public in general/ Society Committees At least once Two-way Board of Directors Communities around power plants and facilities a month NGO’s Employees

Types of Stakeholder Groups Form of participation Frequency communication Country/the Government - Event openings/press conferences Regulatory bodies - Seminars/study tours The public in general/ Society - Relationship building/CSR activities Communities around Varying power plants and facilities - Meetings/Visits with activities Executives/ NGO’s - Hearings Mid-management Employees - Visits to EGAT Two-way - Corporate Affairs Committee Meetings - Meetings of Deputy Governors - Meetings of Division Directors Committees At least once - Mid-management Meetings a month - Corporate Affairs Committee Meetings - Visits to EGAT

Types of Stakeholder Groups Form of participation Frequency communication Country/the Government Regulatory bodies - EGAT Facebook Two-way The public in general/ Society Daily Communities around power plants and facilities - EGAT Internet One way Internal/external NGO’s communication via Employees - EGAT Facebook Two-way electronic media - EGAT Internet - EGAT Webboard - EGAT News Daily One way - EGAT Public Announcement System - Email: Internet PR - EGAT: Internet News Weekly

Types of Stakeholder Groups Form of participation Frequency communication Country/the Government - Financial Report and Annual -Report Regulatory bodies - Corporate Social Responsibility Report Yearly The public in general/ Society - Environmental Report One way Communities around Varying with Publications power plants and facilities - Long-term Power Development Plan activities NGO’s - Brochures/pamphlets Monthly Employees - EGAT Magazine As planned One way, - Domestic Exhibition Boards Two-way

Types of Stakeholder Groups Form of participation Frequency communication Country/the Government - News of EGAT’s operations and performance Regulatory bodies - Social responsibility activities news The public in general/ Society - News for the media Other types of media Communities around According to One way power plants and facilities - Notiﬁcations and announcements occasions and NGO’s - Job application announcements scheduled plans Employees - Commercials, movies/advertising spots - Media to support television and radio broad casting, as well as press circulations. 22 Human Rights During 2012, EGAT still placed considerable emphasis on human rights activities in accordance with the international standard ISO 26000, incorporating key issues; namely due diligence, human rights risk situations, avoidance of complicity, resolving grievances, discrimination and vulnerable groups, civil and political rights, economic, social and cultural rights, and fundamental principles and rights at work. The results were as follows: Due diligence and Avoidance of Complicity EGAT operates according to the principles of good corporate governance which comprise the rule of law, accountability, participation, responsibility, cost-effectiveness and morality. It also encourages its employees to strictly comply with relevant laws and regulations. In addition, in 2013, EGAT integrated its operations aimed at meeting the requirements under the ISO 26000 standard by reviewing the organization’s stakeholders and developing approaches to build relationships with them in order to determine their expectations and issues/concern to improve the organizations’ efficiency and better respond to their requirements. Human Rights Risk Situations EGAT encourages participation in its operation by the various groups of stakeholders to prevent risks regarding human rights through building relationships in various forms, such as dialogues, public hearings, having in place a complaints lodging system and opening venues to hear public opinions as part of the preparation of the environmental impact assessment or EIA report. Resolving Grievances EGAT has put in place a mutual agreement for collective bargaining between the management and employees, such as through the EGAT Relations Affairs Committee and the EGAT Working Group on Internal Coordination. With regard to disputes with community people on issues related to the high voltage transmission system; e.g., stealing of transmission tower parts, the use of heavy trucks or machinery for working along a high voltage transmission line routes or trespassing a transmission line area for farming or construction purposes, EGAT uses several methods to straighten people’s understanding and to work with communities in the area. For example, local administration officials are visited to be notified of the laws and regulations concerning safety measures along transmission lines. Seminars on protection of national property are organized in order to establish community networks. In addition, seminars are also organized for major operators of lift truck, crane truck, truck, and backhoe loader businesses. EGAT representatives also attend the annual general meeting of the Sugarcane Planters’ Association in an attempt to reduce the outage problem caused by sugarcane plantation burning. The “Yiam Ban Yam Laeng” or “Twilight Visit” project is also organized to build relationships with people living along the transmission lines. Discrimination and Vulnerable Groups The issues about discrimination and vulnerable groups are highlighted in EGAT’s Core Values (FIRM-C), the F-Fairness part, which calls for treating others fairly without discrimination. In addition, item 8 of the Code of Conduct for EGAT Management requires the management to pay respect to human dignity of all related parties and to avoid all acts that may lead to sexual harassment and to adhere to ethical standards, and item 5, providing service to people speedily, in a friendly manner, and without discrimination. Fundamental Principles and Rights at Work All employees have equal rights and are required to abide by the organization’s regulations. They are entitled to get.salaries and EGAT benefits as well as grade and position promotion according to the regulation and requirements, application for membership of the Labor Union of the Electricity Generating Authority of Thailand, the EGAT Saving and Credit Cooperative Limited and the various clubs, as well as occupational safety and health. 23 LABOR PRACTICES EGAT’s performance of labor practices are above legal standards and also in line with its human resources policies which encourage employees to be good, honest, generous, trustworthy, and acceptable to all stakeholders. The focus of work performance of employees has been on fairness, transparency and care for the environment with national interest and people’s benefit at the forefront of their mind. Focus has also been on creating a work culture where personnel at all levels are knowledgeable, skillful and far-sighted, and their deliverables are internationally recognized. Personnel of EGAT should enjoy fair and appropriate remunerations and benefits, good quality of life, security and safety, and opportunities for career advancement in accordance with their competence and deserved recognition.

Employment and Employment Relationships During 2013, a variety of employment relationship building activities were organized; for example, A merit-making event on the New Year’s Day; the “Meet the Governor” event; the EGAT Family Day; and the ‘Color’ Sports Program. Merit-making ceremonies as a dedication to employees who died in line of duty in recognition of their contributions. Presentation of honorary pins to persons with good deeds recognized and praised by the Governor as role models for employees. Lectures on retirement benefits and presentation of mementos to retiring employees. In addition, EGAT provides 42 coaches for around 1,800 employees per month to travel to and from work. The service not only makes commuting life easier for all employees but also reduces traffic congestion and environmental problems, particularly in areas around the EGAT headquarters in Bang Kruai district, Nonthaburi province.

Employees categorized by employment type and location EGAT Offices Type of employment Total Central Offices Regional Offices (persons) (persons) (persons) Employees 9,852 12,677 22,529 Special contract worker 189 236 425 Total 10,041 12,913 22,954 24

EGAT employees in total categorized by age and gender Employees Special contract workers Age (Years) Male (persons) Female (persons) Total (persons) Male (persons) Female (persons) Total (persons) Below 20 2 0 2 0 0 0 20-30 2,845 960 3,805 53 1 54 31-40 1,309 536 1,845 192 7 199 41-50 4,741 1,462 6,203 122 19 141 51-60 8,456 2,218 10,674 24 7 31 Total 17,353 5,176 22,529 391 34 425

Employees to be retired in the next 5 and 10 years categorized by location EGAT Offices Retirement Central offices (persons) Percentage Regional offices (persons) Percentage In the next 5 years 2,246 9.97 3,238 14.37 In the next 10 years 4,494 19.95 6,692 29.70

Special contract workers to be terminated in the next 5 and 10 years categorized by locations EGAT Offices Contract Termination Central offices (persons) Percentage Regional offices (persons) Percentage In the next 5 years 2 0.47 4 0.94 In the next 10 years 19 4.47 21 4.94

EGAT employees who resigned categorized by age, gender and location Central office employees Regional office employees Total (persons) Percentage Age (years) Male (persons) Female (persons) Male (persons) Female (persons) 20-30 20 11 5 4 40 0.18 31-40 3 1 2 1 7 0.03 41-50 1 - 1 - 2 0.01 51-60 2 1 2 - 5 0.02 Total 26 13 10 5 54 0.24

Proportions of Male and Female Employees’ Salaries The proportion of EGAT male employees differs significantly from that of female employees due to the nature of work which involves mainly electricity generation and acquisition, as well as the supply of bulk power to customers. Nevertheless, all employees are given equal rights and their starting salaries are based on their qualifications. After that, remuneration will be based primarily on their competencies.

100% 12.18 23.99 22.59 80% Male Salary 60% 87.82 76.01 77.41 40% Female Salary 20%

0 Executive Management Employee 25

Freedom of Association and Collective Bargaining All EGAT employees are allowed to join EGAT Labor Union freely as members. In addition, EGAT also provides support for numerous activities carried out by the Labor Union; for example, the election of the Labor Union’s executive board and deduction of EGAT Labor Union’s membership fees from employees’ pay checks through EGAT’s operating units. Employees are also allowed to participate in activities as appropriate. EGAT also provides information to ensure understanding of labor rights and work safety. Such information is also disseminated to workers and contractors hired by EGAT. Additionally, the executive members of the Union are encouraged to join labor committees or become members of both local and international labor organizations. In 2013, 16,459 employees, or 71.94 percent of all employees, were members of the Labour Union of Electricity Generating Authority of Thailand (LU-EGAT). Anti-Corruption Practices EGAT has put in place a measure to take when there is a corruption case. A fact-finding committee will be set up to determine and decide if there are sufficient grounds for the accusation. If no grounds are established, the investigation will be terminated. If there are grounds to pursue the investigation, a disciplinary investigation committee will be appointed under EGAT’s Directive No. Khor. 85/2538 regarding work suspension, disciplinary investigation, disciplinary action and case appeal. Conditions of Work and Social Protection EGAT issued Notification Number 137 on Starting Salaries which revised entry level salaries for new employees of all qualifications. The new salaries for recruits holding lower than a vocational certificate has been increased to 9,000 Baht; 10,500 Baht for employers with a vocational certificate; 12,500 Baht for employers with a high vocational certificate; and 17,000 Baht for four-year curriculum bachelor’s degree holders. The new salaries have been effective since January 1, 2013. EGAT’s Labor Relations EGAT complies with the State Enterprise Workers Relations Act B.E. 2543 (2000), having established the EGAT Labor Relations Affairs Committee comprising nine representatives each from the management and the EGAT Labor Union. A member of the Board of Directors assumes chairmanship and the head of EGAT Labor Relations Division acts as committee secretary. This committee meets once a month. Its primary duties are to promote and develop good labor relations, contemplate improvement of EGAT operational efficiency, work rules and regulations, and employment conditions. The committee also deliberates complaints on imposed disciplinary actions. Major achievements of EGAT’s labor relations performance were determination of EGAT worker wages by ensuring that the hiring standard is in line with the business and is competitive. The welfare scheme was modified to allow medical coverage for parents of those who were hired after 2005, so that they have the same rights as those joining the organization prior. The committee also solved problems and corrected misunderstandings in the organization as well as unsafe conditions at work. In addition, it helped employees to solve problems of unfair treatment by private companies contracted by EGAT. 26

Promotion of Occupational Health and Safety and the Working Environment During 2012, EGAT continued to promote proper occupational health, safety and the working environment in order to have in place the same platform throughout the organization. Details are as follows: EGAT Occupational Health and Safety and Working Environment Standard 2013. The standard was established as part of the Safety Master Plan (2012-2016), for use as a tool in driving management of occupational health and safety and the working environment throughout the organization and to be applied by all departments and operating units. The standard is consistent with the State Enterprise Performance Appraisal (SEPA) and can bring about confidence and acceptance. It also lays down a foundation for safety culture in a sustainable way. Safety Engineering. EGAT organizes fire drills and drills under plans for other emergencies, such as watercraft- related accidents, terrorist attacks or chemical spills at operating units, power plants, hydroelectric dams, lignite mines and other EGAT premises. Training programs are also organized for employees on fire prevention and control at both basic and advanced levels. Preparation of work plans for the Safety Strategy. The focus is on the prevention and mitigation of risks which may affect communities, such as a plan to develop the examination, testing and maintenance of systems and equipment as required by fire safety standards, a plan to develop the examination of heat sources and fuels, a plan to conduct engineering assessment and examination of risks of power plants, and a plan to determine design standards/ criteria for fire safety and prevention. Work-Related Accidents and Injuries Statistics

2011 2012 2013 Statistics (cases) (cases) (cases) Number of accidents 150 110 110 Loss of working days 33 13 21 No loss of working days 106 72 78 Fatal 3 2 3 Interim data 2011: 8 cases 2012: 23 cases and 2013: 8 cases EGAT’s disabling injury frequency rate (IFR) was 5.89, an increase from 2.5 in 2012. The incidence rate (IR) of non-fatal work-related injuries and illness was 1.10 cases for 200,000 employee-hours worked. This figure was lower than the NAICS disabling injury frequency standard index for the Electricity Generation, Transmission and Distribution Code which is 2.1 cases for 200,000 employee-hours worked. As for EGAT’s disabling injury severity rate (ISR), in 2013 the figure was 93.73, decreasing from 98.43 of 2012. This was a result of the decrease of fatal work-related injuries and illness as the disabling injury index (DII) came down to 2.44. Property Damage Accidents In 2013, EGAT encountered 269 cases of accidents which caused damage to EGAT’s property, a decrease of 46.73 percent from 505 cases occurring in the previous year. The cases are broken down as follows: 114 cases of accidents which caused damage to motor vehicles, a decrease of 48.42 percent; 71 cases of accidents resulting in damage to heavy machines, a decrease of 57.74 percent from 2012; five cases of accidents resulting in damage to machinery and equipment (an increase of 400 percent from 2012); and no accidents resulting in damage to buildings (a decrease of 100 percent from 2012). There were also 79 cases of accidents resulting in damage to other kinds of EGAT’s property, a decrease of 30.09 percent from 2012. The total value of property damages accounted for 28,666,733.26 Baht, an increase from 22,582,057.01 Baht in 2012. 27

Human Resources Development EGAT continuously places great importance to human resources development and has established a human resources development policy which includes development of personnel at all levels and in all positions, both for technical and managerial skills, as well as improvement of employees’ standard of living. EGAT’s human resources development training programs were designed to be in line with EGAT’s vision, missions, values and strategic directions. EGAT also places emphasis on the promotion of ethical behaviors in work performance through various processes, such as internal training, coaching, preparation of individual development plans, on-the-job training and job rotations. Training evaluation and monitoring of these training programs have also been put in place. The EGAT’s human resources development programs are divided into eight groups; namely, leadership development, organization’s special competence development, new incumbent orientation, job skill enhancement, information technology development, learning promotion, quality of life and ethics promotion, and general management promotion. During 2013, 114,502 man-days of training were organized by the Human Resources Department. In addition, some technical training programs were run by individual divisions and operating units under the operation lines; namely, Transmission System, Fuel, Administration, Finance and Accounting, Policy and Planning, as well as such other areas as System Control, information technology, risk management and knowledge management. Also, EGAT grants scholarships launched under a cooperation program between EGAT and Chiang Mai University and employees are assigned to undergo outside training programs both locally and overseas to broaden their worldwide view and to build relationships with network agencies. 21 x 29.7 cm 21 x 29.7 cm

Caring for and giving all our heart to

The social and economic development. With special knowledge and skills in electricity generation and transmission accumulated for over 44 years, EGAT has been adhered to a philosophy of operations, ‘Powering the Thai Happiness’, focusing on the conduct of social responsibility which contributes to the country’s social and economic development toward the goal of sustainable development.

028_CS5_GreenOffset 029_CS5_GreenOffset 30 THE ENVIRONMENT

In 2013, EGAT continued to pursue its environmental operation which has been in consistent with the fourth core subject of the international standard ISO 26000 Guidance on Social Responsibility which comprises four key issues, namely the pollution control, the climate change mitigation and adaptation, the sustainable resource use, and the protection of the environment, biodiversity and restoration of natural habitats. Besides, it has disclosed its environmental performance in accordance with the GRI-G3 indicators. EGAT’s overall environmental performance in 2013 had a focus on the environmental management for sustainable development through strict compliance with all state laws and relevant environmental laws. The emphasis was on the social impact assessment (SIA), including the application of the ISO 14001 environmental management systems and the occupational health and safety assessment standard TSI/OHSAS 18001 in business operation from the construction to the generation stages. Conducted in parallel were the public participation activities and hearings from stakeholders as required by the Constitution of the Kingdom of Thailand B.E. 2550 (2007), with an aim to mitigate impacts on the environment while establishing good understandings which will bring about the acceptance of project development among all stakeholders. Not only are all projects subject to strict compliance with application conditions, there are also the committees for environmental operations and development monitoring for communities around the power plants, chaired by the Provincial Governor, with representatives of the public and private sectors as well as the communities participating as members. Meetings are held twice a year to acknowledge the results of activities organized by power plants. Besides, the civil society environmental inspectors also participate as observers in the monitoring of air quality, noise and water quality to build confidence in EGAT’s operations. In addition, numerous environmental network activities are also organized for communities in the five-kilometer distance of the Wang Noi power plant in Wang Noi district, Phranakhon Si Ayuttaya province, the Chana power plant in Chana district, Songkhla province, the North Bangkok power plant in Bang Kruai district, Nonthaburi province, and the Lamtakong Jolabha Vadhana hydropower plant in Pak Chong district, Nakhon Ratchasima Province. The objective is to educate community members and the youths and enable them to perform an initial water testing. EGAT’s ultimate aim is to create correct understandings among community people and the stronger linkages between local ecosystems and power plants. 31

In 2013, the construction of the fourth block of Wang Noi power plant was completed and the power plant was commissioned to the power grid on November 26, 2013. It was expected that this block will start its commercial operation in January 2004. EGAT’s power projects of which environmental impact assessment reports (EIA Reports) have been approved and are under construction include the North Bangkok power plant (Block 2) and the Chana power plant (Block 2). In addition, the EIA Report for the Khlong Tron hydropower project in Nam Pad district, Uttaradit province, also gained approval in April, 2013, and an EIA report has been prepared for a 5 MW photovoltaic generating unit located at Thap Sakae district in Prachuap Khiri Khan province, for further submission for approval. Pollution Control EGAT has long recognized the importance of preventing and controlling all environmental impacts arising from the operation activities, in particular the emissions to air, such as sulfur dioxide (SO2), nitrogen oxides (NOx) and carbon dioxide (CO2). This includes the management and control of the quality of air, water, noise, wastes and unusable materials in accordance with the standards required by law and actions are taken to improve the overall environmental quality. Air Quality Management Major emissions from power plant stacks while the generators are running include NOx, SO2, and particulates. These particulates are controlled from the sources of origin by the combustion control systems installed to reduce the emissions of nitrogen oxides, such as the dry low NOx burner, the water/steam injection system, as well as the systems for treatment, such as the flue gas desulfurization (FGP) and the electrostatic precipitator (ESD) in order to eliminate burnt particulates in the ambient air. Hence, emissions from EGAT power plants have low intensities and have always met the standards set forth under the Notification of the Ministry of Industry B.E. 2537 (1984) on prescription of the quantities of air contaminants emitted by electrical power plants, generation, distribution and sales. In addition, by using the continuous emission monitoring system (CMS), EGAT has been monitoring emissions from the stacks of all power plants and reports data collected to the government agencies concerned, namely the Pollution Control Department (PCD) and the Department of Industrial Works (DIW). And, to ensure the precision and accuracy of monitoring systems, EGAT has the CMS audited biannually using the stack sampling method. Air quality testing is also carried out at the community areas around power plants as surveillance for emissions from power plants to ensure that the local environment, the quality of life and the well-being of people in the communities are not affected. In 2013, EGAT’s emissions of CO2 totaled 42.60 million tons, which constitutes 0.56 KgCO2/kWh of CO2 emissions, as a proportion of the total electricity generated.

kgCO /kWh KTonCO2 2 90,000 0.70 80,000 0.60 70,000 0.50 60,000 50,000 0.40 40,000 0.30 30,000 0.20 20,000 10,000 0.10 0 0.00 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Electricity Generation (GWh) KTonCO2 kgCO2/kWh Electricity Generation (GWh) EGAT’s Emissions of CO2 during 2000-2013 32

KTonCO2 kgCO2/kWh 0.70 50,000 42,596,193 0.60 40,000 0.50 30,000 0.40 23,603,373 0.30 20,000 17,855,831 0.20 10,000 0.10 974,200 0 162,789 0.00 Diesel oil Fuel oil Lignite Natural gas Total

CO2 Emissions from EGAT power plants in 2013 Sources: 1. Project Environment Division (February 2014) 2. Monthly Report on Fuel and Electric Power Utilization by the System Control and Operation Division, EGAT (data as of January 2014) Notes: 1. Calculation of CO2 is based on 2006 IPCC Guidelines for National Greenhouse Gas Inventories Volume 2 Energy. 2. “kgCO2/kWh” is calculated from electric power generated by EGAT in 2013 (75,874,200,182 kWh), using fossil, hydro and renewable energy combined (monthly fuel utilization data from the System Control and Operation Division, EGAT). 3. “kgCO2/kWh” is the quantity of CO2 emission per kWh, using fossil, hydro and renewable energy combined. Air Quality Monitoring at EGAT’s Power Plants in 2013

SO (ppm) NO (ppm) Particulates (mg/m3) Power Plant Generating Unit Fuel 2 x Volume Standard Volume Standard Volume Standard Mea Moh Thermal Power units 4-13 Lignite 14-199 320 62-372 500 3-26 180 Bang Pakong Thermal Power units 1-4 Natural gas/Fuel oil <1-136 320 58-142 200 2-12 120 Combined Cycle Blocks 1-2 Natural gas - 60 - 450 - - Combined Cycle Blocks 3-4 Natural gas <1 60 102-200 230 15 - Combined Cycle Block 5 Natural gas <1 20 30-50 120 2-6 60 Krabi Thermal Power unit 1 Fuel oil 36-49 450 111-150 180 49-59 120 Southern Bangkok Thermal Power units 4-5 Natural gas/Fuel oil <1-2.9 320 114-131 180 - 120 Combined Cycle Block 1 Natural gas <1-1.1 60 181-222 250 3-11 60 Combined Cycle Block 2 Natural gas <1 60 164-168 175 3-13 60 Combined Cycle Block 3 Natural gas <1 20 55-64 120 9-18 60 Wang Noi Combined Cycle Blocks 1-3 Natural gas <1 60 54-127 175 2-11 60 Nam Pong Combined Cycle Blocks 1-2 Natural gas 5-6 60 220-225 250 7-9 60 Chana Combined Cycle Blocks 1-2 Natural gas <1 20 39-48 120 2-5 60 Lan Krabue Gas Turbines 1-9 Natural gas <1-1.2 60 93-219 250 - - Gas Turbines 11 Natural gas Idle Plant Surat Thani Gas Turbines 1-2 Diesel <1 60 191-225 230 20-28 60 North Bangkok Combined Cycle Blocks 1-2 Natural gas <1 20 26-42 120 5-12 54 Notes: ppm - parts per million mg/m3 - milligrams per cubic meter 33

Water Quality Management To monitor possible water pollution which may have adverse impacts on the environment and nearby communities, EGAT has taken measures for water quality management and control. The focus is on the management of water for office use, water conservation, treatment of waste water to required standards and reuse of waste water in other systems, including the water treatment and the control of the quality of waste water discharged from all power plants, ensuring that it meets the all required standards. A good example is the water quality management at the North Bangkok power plant (Block 1) located at Bang Kruai district in Nonthaburi province. This combined cycle power plant uses natural gas as fuel and has an installed capacity of 725 MW. The power plant daily withdraws 49,606 million cubic meter of water from the Chao Phraya River, and utilizes 515 million cubic meter as input of the water treatment plant for use in the production process and daily consumption, as well as 49,091 million cubic meter as cooling water respectively. The following describes the power plant’s waste water management. Water used in the production process and for daily consumption is treated following the required standards and is recycled for use within the power plant (e.g. for plant watering and road cleaning) without being discharged to natural waterways. Cooling water is taken through a cooling tower to reduce its temperature and to control its quality as required by law before it is discharged to the power plant’s drainage canal to slow down the water flow before it is discharged to the Chao Phraya River at a rate of 32,891 million cubic meter per day. EGAT has also regularly monitored the impacts of water utilization at all power plants. The temperature of water discharged from the cooling tower has been monitored during both high and low tide times. Besides, EGAT in cooperation with Kasetsart University at Bangkhen Campus, performed the monitoring of water quality and aquatic ecology which consists of phytoplankton and zooplankton, benthic animals, aquatic animal larvae, fisheries and aquaculture on the Chao Phraya River within a distance of one kilometer upstream and downstream of the power plant. Noises and Electromagnetic Fields Control In order to prevent the impacts arising from power plant operations on nearby communities, EGAT has taken preventive and mitigating measures by installing silencers, sound protection walls and sound enclosures, in areas where machinery or equipment may produce loud noises. Control measures have also been adopted for activities which may be noisy during both construction and operation phases. EGAT has continuously monitored the noise levels within the areas of power plants and nearby communities at least twice a year.

For the areas around the high-voltage substations and along the high-voltage transmission lines, the level of electromagnetic fields (EMF) has regularly been monitored to measure the intensity of magnetic and electric fields. The results are used in preparation of EMF contour maps showing EMF intensities from the sources of origin to the surrounding areas to ensure that the well-being of communities are not affected by electromagnetic fields from the power plants. 34

Management of Effluents and Waste EGAT has adopted methods of wastes and unusable materials handling and management to prevent and mitigate impacts which might occur upon the well-being of employees, nearby communities and the environment as follows: Source reduction, recycling or reusing. These methods are used by EGAT’s operating units. For example, the Mae Moh power plant uses the by-products yielded from the power generation process as follows: 1. Fly ash is used to mix with cement to produce ready-mixed concrete for the construction of pre-stressed concrete dams, for precast products and as road base material. About 1.5 million tons of fly ash is used for such purposes per year, out of an approximate 16 million tons of lignite used per year; hence, about 9 % of the raw material is reused. 2. Gypsum is used, for example, as a raw material in making fiber cement, for the production of organic fertilizer, and as a soil conditioner to improve saline soil and clay. Separation and storage. Wastes and unusable materials arising out of various activities are separated according to prescribed categories; locations of garbage bins, chemical storage buildings and waste storage buildings at EGAT premises are shown in diagrams. Wastes and unusable materials are categorized into four types: general wastes, compostable wastes, recyclable wastes and hazardous wastes. Disposal. Methods of disposal have been adopted for the collection, transport and transfer of each type of wastes for disposal. Notifications are also made to the government agencies concerned of details of wastes and unusable materials as required by law. Management of Euents and Waste

Power Plant

Fiber Cement

Coal Electrostatic Gypsum Precipitator

Flue Gas Desulferrization Soil Conditioner

Ready-Mixed Concrete for the construction of pre-stressed concrete dams

Fly Ash

An example is how wastes are managed at the North Bangkok power plant (Block 1). In 2013, about 92 tons of wastes were generated, broken down into 31 tons of general wastes, 9 tons of recyclable wastes, and 52 tons of hazardous wastes. Most of the hazardous wastes were in liquid form, mixed with solvents used in equipment cleaning, of which weight is 49 tons. All these wastes were sent to responsible agencies for disposal. 35

During 2013, no chemicals, oil or natural gas spills were found from EGAT’s power generation systems, or power plants, transmission system and transportation systems. EGAT had no products returned or transboundary movements of hazardous wastes under the Basel Convention on the control of transboundary movements of hazardous wastes and their Disposal, to which Thailand has given ratification as a party since 1997. Climate Change Mitigation and Adaptation Recognizing the urgent need to take actions to respond to the climate change and to make adaptations to mitigate climate change impacts, EGAT carried out various activities with respect to the environmental management and developed several projects to minimize emissions of greenhouse gases from its operations. Clean Development Mechanism (CDM) EGAT has implemented CDM projects to reduce greenhouse gases. Altogether, six power projects are currently being developed, categorized as follows: A project for the improvement of power plant efficiency at Mae Moh thermal power plant (Units 10 and 11), which involves the installation of retrofitting low pressure turbines. The project is recognized as the largest CDM project in Thailand which can reduce the emissions of CO2 by 400,000 tCO2 e/year and generate revenue from carbon credits trading totaling approximately 40 million Baht over the project duration. Electricity Generation from Renewable Energy Projects

Renewable Energy Project Greenhouse Gas Emissions Reduction (tCO2e/year) Two small-sized hydropower plant projects installed downstream of existing diversion dams, namely Mae Ngat Somboon Chol in Mae Taeng district, Chiang Mai province, and Kaeng Krachan in Kaeng Krachan district, 7,704 Phetchaburi province. One small-sized hydropower power plant project downstream of existing Mae Klong diversion dam at Tha Muang district in Kanchanaburi province. 41,741 One small-sized hydropower power plant project downstream of existing Pa Sak Jolasid diversion dam at Patthananikom district in Lopburi province. 18,392 One small-sized hydropower power plant project downstream of existing Chao Phraya diversion dam at Sapphaya district in Chainat province 34,967 A 1 MW solar power plant installed at Sirindhorn hydroelectric dam in Phibun Mangsahan district, Ubon Ratchathani province. 701 EGAT’s six CDM projects have been registered by the CDM Executive Board for United Nations Framework Convention on Climate Change (CDM-EB for UNFCCC). In addition, two hydropower projects downstream of Mae Ngat Somboon Chol and Kaeng Krachan diversion dams have been approved as the Crown Standard projects by the Thailand Greenhouse Gas Management Organization (Public Organization). Pilot Projects under the Thailand Voluntary Emission Reduction Program (T-VER Program) In 2013, Thailand Greenhouse Gas Management Organization (Public Organization) or TGO has selected two out of four of EGAT’s hydropower projects submitted as pilot projects for T-VER program implementation. These projects consist of the 8 MW hydropower plant downstream of Naresuan diversion dam at Phrom Phiram district in Phitsanulok province, of which emissions reduction is estimated at 25,127 tCO2e/year, and the 2.5 MW Lamtakong wind turbine power project at Lamtakong Jolabha Vadhana hydropower plant, of which emissions reduction is estimated at 2,573 tCO2e/year. Financial support for project design document preparation and validation are also provided by TGO. The implementation of these projects is carried out to support and promote the management of greenhouse gases emissions in accordance with the country’s strategic plans and the national action plan for greenhouse gases emissions. The goal is to enhance the development of Thailand toward a low carbon society, and the emissions reduction can be traded in the voluntary carbon market. 36

Carbon Footprint for Organization (CFO) Project EGAT, in cooperation with the Industrial Environment Institute and the Federation of Thai Industries, has taken part in the CFO project with an aim to assess greenhouse gas emissions from its operation and to classify the causes of emissions of significant greenhouse gases in pursuit of effective means to cope with CO2 emissions. The amounts of emission reduction can be used by EGAT as carbon credits to be traded with other utilities. In 2013, the North Bangkok power plant participated as a pilot project in the CFO project. A report on greenhouse gas emissions/removals for CFO assessment was prepared and submitted to the Federation of Thai Industries. The power plant was awarded an honorary certificate from the Thailand Greenhouse Gas Management Organization (Public Organization) as an organization participating in and passing the evaluation of greenhouse gas emissions in industrial sector under the CFO project. The International Standard Environmental Management System ISO 14001 EGAT has adopted the ISO 14001 environmental management system for application by its operating units engaging in power generation in order to enhance the confidence among nearby communities and the society at large regarding the environmental management and protection. In 2013, 27 locations of EGAT power plants, dams and lignite mines received ISO 14001 certifications. In addition, EGAT’s high-voltage substations also adopted the ISO 14001 for application in their operating units so that this environmental management system has been practiced throughout the whole operation processes which are from power generation to transmission system. EGAT Reforestation Projects EGAT conducts reforestation activities on various occasions and locations countrywide with the main objectives of environmental restoration. Trees planted serve as a buffer protecting headwater areas, maintaining moisture in soil and reducing global warming. The focus of this activity is on the participation of government and private agencies, community people, youths from educational institutes, and the public in general. More than 80 million trees have been planted covering on an area of over 400,000 rai which can help reduce CO2 emissions by 80 million tons carbon dioxide. In 2012, EGAT and the Ministry of Energy implemented the “headwater area reforestation in the vicinity of Sirikit dam in commemoration of Her Majesty the Queen’s 80th birthday anniversary project” to restore the headwater area covering 5,000 rai, or 1,000,000 trees, around Sirikit dam in the national reserved forests and national parks in the districts of Song Khwae, Mae Cham and Thung Chang in Nan province. In 2013, reforestation was further carried out on another 5,000 rai of land. The total reforestation yielded at present covers a total area of 10,000 rai where 2,000,000 young trees have been planted. EGAT will continue the on-going maintenance activities for these young plants for another two years so that they grow up as strong and healthy forest in the future. Local communities are encouraged to involve in the reforestation projects since their participation contribute to the further maintenance of forest areas. Activities undertaken include the instilling of forest fire prevention awareness among local people. 37

Sustainable Resource Use EGAT’s gross electricity generation and purchase in power system in 2013 is broken down by fuel type as follows: 3.12% Hydropower 5,419.57 19.21% Lignite 1.64% 33,332.94 Biomass 2,812.26 0.82% Fuel oil 3.12%1,421.53 7.25%Hydropower Purchased5,419.57 energy 67.45% 12,571.92 Natural gas 19.21% 117,001.56 Lignite 1.64% 33,332.94 Biomass0.30% 2,812.26Alternative energy 516.41 0.82% 0.21%Fuel oil 1,421.53Diesel oil 362.96 7.25% However, EGAT attaches importance to the pursuit of striving for clean energyPurchased by energy promoting and developing 67.45% 12,571.92 the utilization of renewable andNatural alternative gas energy. It also continuously supports energy conservation projects and energy efficiency improvement 117,001.56projects to bring about sustainable use of energy0.30% resources. Alternative energy Clean Electricity Generation 516.41 EGAT continued to support and promote the use of renewable and alternative0.21% energy and the development 3.368%Diesel oil of Clean Development Mechanism 94.541%(CDM) projects. In 2013, EGAT’s electricityHydropower generation362.96 plants from direct primary sources, Fossil-fueled base 5,419.57 consisting of solar energy, wind energy,power hydropower plants energy and geothermal energy, totaled 5,936.00 million kWh. The electricity generated from such indirect152,119.00 primary sources as fossil-fueled base power plants and biomass power 1.770% plants accounted for 152,119.00 million kWh and 2,848.26 million kWh, Biomassrespectively. power plant Hence, a total of 160,903.23 million kWh of electricity was produced from EGAT’s power generation system.2,848.26 0.0019% 0.214% 3.368%Geothermal Wind turbine 94.541% Hydropowerpower plant plants power plant Fossil-fueled base 5,419.571.41 344.66 power plants 152,119.00 0.106% 1.770%Solar power plant Biomass170.51 power plant 2,848.26

0.0019% 0.214% Geothermal Wind turbine power plant power plant 1.41 344.66 0.106% Solar power plant 170.51

In 2013, EGAT constructed a pilot experimental power generating projects utilzing three types of alternative energy; namely, solar energy, wind energy, and biogas energy (from Napier grass) covering an area of 4,000 rai, located in Tambon Na Hu Kwang, Thap Sakae district, Prachuap Khri Khan province with an aim to develop the project as the country’s prototype of alternative electric energy generation. 38

Energy Management Energy conservation is currently an important issue and requires cooperation from all sectors to drive its implementation to sustainable development. EGAT has been continuously focusing on the management of efficient energy consumption, separating into the control of efficient energy consumption in office buildings and the control of power plant efficiency in all existing power plants. EGAT’s energy conservation building project has been implemented at the Thor.102 office building which is located at its headquarters in Bang Kruai district, Nonthaburi province. The building has been awarded certificates for CO2 emissions reduction by the Thailand Environment Institute (TEI) for three consecutive years. And in 2013, it has been one among the pilot buildings for its potential for further development. Also, it has been certified as a “green office” by the Department of Environmental Quality Protection (DEQP), Ministry of Natural Resources and Environment, in recognition of the design, construction and selection of environmentally friendly office supplies, including the behavioral change within the office by turning to reducing, reusing and recycling of energy, which helps mitigate global warming while increasing the efficiency of energy resource use. EGAT’s energy-efficient building has been designed such that all office areas are fully exposed to natural light, with sunshade louvers suitable for Thailand and high efficiency building enclosure materials. Energy savings are measured regularly in a concrete and transparent manner. Solar power innovations are adopted by the installation of amorphous silicon solar panels mounted on the walls, serving both as wind shield and window glass. Each 1x1.50 square meter panel can generate 65 watts of electricity and all the 428 panels have a total generating capacity of 27.82 kW. They were installed from the first to the nineteenth floors on the eastern side of the building. Electricity generated is delivered to the system without battery use. About 50 kWh of electricity can be generated daily, or about 18.250 million kWh annually. It is the first and only wall-mounted solar panel building in Thailand and is one among the top three world’s tallest buildings equipped with the innovative solar panels. Protection of the Environment, Biodiversity and Restoration of Natural Habitats Environmental conservation and rehabilitation, and natural habitat and biodiversity restoration has been one among EGAT’s key strategies prescribed in efforts to enhance the development of power projects and the participation of community people for the further development of the well-being of community environment to maintain the natural and environmental balance as well as to secure and sustain the county’s social capital. In 2013, several power plants have been developed including the Bang Pakong power plant (Block 5) of which its environmental health impact assessment report was approved in May 2013 by the Expert Committee for the review of environmental impact assessment report for geothermal power plants. Supplementary opinions were also given by the Independent Commission on Environment and Health (ICEH) on October 4, 2013. The report contains details with respect to local biodiversity and environmental conservation as follows: Location and protected areas of Bang Pakong power plant (Block 5). The location is on the same area of existing power plant in Bang Pakong district, Chachoengsao province which covers an area of 1,139 rai. The power plant itself is not in a protected area. However, a study of impacts on forest resources was conducted to cover areas within a five-kilometer distance. It was found that the mangrove forest on the river banks from the power plant to the mouth of Bang Pakong River covers an area of 20 square kilometers. Major impacts from and mitigation measures adopted at Bang Pakong power plant (Block 5) Air pollutants. The power plant has been designed to be equipped with dry low NOX burners installed in the combustion chamber of the gas turbine engines, which control the proportions of air and natural gas entering the combustion chamber, by reducing the temperature in order to reduce the occurrence of NOX. The continuous emissions monitoring systems are also installed on the stacks to measure NOX emissions intensity in order to maximize the efficiency of gas turbine generators operations and minimize the environmental impacts. Water utilization. In the generation of electricity at this power plant, 81,369 cubic meters of water is daily withdrawn from the Bang Pakong River each day for use in an enclosure cooling system, and 150 cubic meters of water supplied from Bang Phra and Bang Bo Reservoirs serves for other activities. 39

Chemicals use. Chemicals are used to improve the quality of water, to prevent pipeline fouling and for the cooling system. Chemicals types include ammonia, hydrazine and chlorine gas and are kept in chemical containers in the chemical storage area in a building, with chlorine gas stored in a special container. Hydrochloric acid and 10% sodium hydroxide, poly aluminum chloride and sodium bisulphite are kept in chemical containers within a building equipped with water minerals treatment system. IUCN Red List Species and a list of plants and wildlife species protected in the project area It was found that the areas around the Bang Pakong power plant have a great diversity of plants and animals. The following describes the findings from the study of impacts on forest and wildlife ecological environment in the Bang Pakong Power Plant’s area. Plants. Perennial mangrove plants are found on the banks of the Bang Pakong River, from the power plant down to the Bang Pakong river mouth. They are more densely found from Tambon Tha Kham to the river mouth. Most of the plants found are Avicennia alba BI, Avicennia officinalis, Xylocarpus granatum, hizophora apiculata Blume, Bruguiera sexangula, Excoecaria agallocha, Sonneratia caseolaris and, Nypa fruticans Wurmb

Wildlife. According to the study of wildlife in the area of the power plant and nearby areas, based on the definitions of “reserved and protected animals” in the Wildlife Preservation and Protection Act B.E. 2535 (1992), no animals found fall in the category of “reserved animals”. 109 species of “protected animals” are found; broken down into, four mammals (e.g., Small Asian mongoose and Lyle’s flying fox), 99 kinds of bird (e.g. Green-billed Malkoha, Red-rumped Swallow and Common myna) and six reptiles (e.g. garden fence lizard and Indochinese rat snake). No amphibians found fall in the protected animal category. There are 30 other kinds of wildlife which have not been classified as protected animals; namely, three kind of birds (e.g. rock dove, spotted dove and Eurasian tree sparrow) and 13 kinds of reptiles (e.g. spin-tailed house gecko and East Indian brown mabuya). All amphibians found (e.g. painted burrowing frog kaloula pulchra gray and Duttaphrynus melanostictus) have not been classified as protected animals. Status of IUCN Red List This categorizes the status of species threatened by various factors in different countries. A study of wildlife in the project area found that two species of wildlife were in vulnerable (VU) state; namely, snail eating turtle and Siamese box terrapin) and a bird species, Asian golden weaver, in near threatened (NT) state. Biodiversity of Water Sources The study of the status and biodiversity of water sources and aquatic habitats which may be affected by water discharge and drainage from the Bang Pakong power plant (Block 5) found 45 species of zooplankton. They are in 23 genuses, eight groups and four phyla. The density of zooplankton is in the range of 80,193 - 405,344 per cubic meters. Zooplankton species found include fish larvae from five families which live all over the Bang Pakong river; i.e., Thai river sprat, Anchovy, Minnow, Marbled sleeper and Pipefish. 40

Impacts on Biodiversity Mitigation Plans Bang Pakong power plant has mapped out numerous plans to prevent, correct and mitigate impacts arising from its operation on the ecology and biodiversity of water sources as follows: 1. Providing support to the efforts to conserve the ecosystem on the Bang Pakong river and Tha Kham Island, in cooperation with local agencies and community people, which include the mangrove reforestation and the conservation of traditional plant species and bird habitats on Nok Island at the mouth of the Bang Pakong river which covers an area of 120 rai. 2. Monitoring the strainers at water pumping points regularly to ensure their good conditions to minimize the volume of aquatic life mixing with water in the cooling system. 3. Monitoring the water temperature in the Bang Pakong River on the area of cage fish farming which is about two and four kilometers downstream of the power plant. The water temperature measuring devices are installed and operated continuously and the readings are displayed in the control room of the power plant at all times. If the temperature of water at the two fish cage spots is higher than 33 degrees Celsius, the power plant must start its heat extractor to reduce the temperature before discharging water into the waterway. 4. Releasing regularly young aquatic animals (sapper, long-whisked catfish, banana shrimp and giant Malaysian prawn) into the Bang Pakong River and Bang Nang and Bang Samae waterways. Protected Areas and Rehabilitation In 2013, EGAT implemented the reforestation in the vicinity of Sirikit dam in commemoration of H.M. the Queen’s 80th birthday anniversary project to restore the watershed area of the dam in the National Reserved Forests and National Parks in Nan province. In addition, it also has developed the building of check dam projects in the vicinity of the hydropower dams and power plants, namely Bhumibol dam in Sam Ngao district, Tak province, Sirikit dam in Tha Pla district, Uttaradit province, Srinagarind dam in Si Sawat district, Kanchanaburi province, and Lamtakong Jolabha Vadhana power plant in Nakorn Ratchasima province. Strategies and Future Plans EGAT has promulgated a declaration on environmental conservation in 2013 as part of its strategic directions to demonstrate its position and determination in the development of electric power in line with the development to drive the organization to be a leader in energy conservation and environmental protection which will eventually lead EGAT to be an organization with environmental and social responsibility. The details of the declaration are as follows: 1. Abiding by all laws, regulations, standards, and environmental requirements. 2. Selecting clean power generation technologies which enable all power plants to co-exist happily with nearby communities. 3. Promoting and supporting the adoption and implementation of international standard environmental management systems at all power plants as well as at all high-voltage substations countrywide. 4. Promoting the community involvement for the improvement of quality of life and the environment of communities living around EGAT premises. 5. Promoting and supporting the implementation of Demand Side Management (DSM), the development of the Clean Development Mechanism (CDM) projects as well as the purchase and procurement of green products. 6. Cooperating in building an awareness in the conservation of energy and natural resources which will lead to the overall efficiency of energy consumption. For 2014, EGAT has a policy to plant another one million seedlings in in-land and mangrove forests as well as Vetiver grass, and to construct check dams above its existing dams. Environmental Conservation Expenses and Investment EGAT has prepared an environmental and social action plan and used it as a framework and guidelines for the prevention and mitigation of impacts and for environmental conservation in power plant areas and nearby communities. In 2013, budgets were allocated for power plants to serve this purpose, which included the allocation of 23.59 million Baht for Chana power plant and 16.52 million Baht for North Bangkok power plant. 41 FAIR OPERATING PRACTICES During 2013, EGAT’s performance regarding fair operating practices in accordance with the core subjects and issues as addressed in the international standard ISO 26000 Guidance on Social Responsibility covered the aspects of anti-corruption, responsible political involvement, fair competition, promoting social responsibility in the value chain, and respect for property rights.

Anti-corruption EGAT’s practices of anti-corruption have been operated following the Code of Conduct for EGAT Board of Directors, top management and employees. The anti-corruption section included in this Code of Conduct stipulates that EGAT personnel must perform their duties honestly and must refrain from seeking personal benefits or returns out of direct or indirect corruption intent to prevent conflicts of interest. In addition, in 2013, the “EGAT: A Transparent Organization” event was held for the second year to demonstrate EGAT’s strong intention to drive towards an organization of good corporate governance with greater importance attached to the prevention and suppression of corruption within the organization. The implementation is to be in line with the National Strategic Plan on anti- Corruption, strategy one instilling consciousness, value, virtue, ethics and discipline among all parties. With regard to the procurement practices, EGAT has followed such regulations as the Notification of the National Anti-Corruption Commission prescribing the criteria and method of preparation and display of an account showing revenues and expenses of persons or juristic persons who are parties to a contract with government agencies B.E. 2554 (2011) and EGAT Regulation No. 26 on Procurement B.E. 2546 (2003) as well as the regulation of the Office of the Prime Minister on public procurement by electronic method B.E. 2549 (2006), which focus on paying attention to cases where bidders have common interest and where there are obstacles to fair price competition. Responsible Political Involvement EGAT has prescribed guidelines for responsible involvement under the section “exercising political rights” which stipulates that EGAT employees have all the political rights as guaranteed by the constitution. For example, they have the right to vote or to be a member or an officer of a political party, both directly and indirectly. With regard to responsibility for the public sector, in particular, EGAT has cooperated by complying with laws and official regulations; for example, the increase of the minimum wage in accordance with the Announcement of the Wage Committee and the Provisions of the Social Security Act B.E. 2533 (1990). EGAT has a good management system, with importance placed on risk management and internal control in order to add greater value to the organization. All of these are to prevent political conflicts, to uphold justice and to preserve democracy which is communicated clearly in the employees’ standard practices. 42

Fair Competition EGAT promotes fair competition by prescribing and conforming to the ethical standards specified in the Code of Conduct which require EGAT employees to honor commitments with the government, the public in general, community people, customers, trading partners and other operators of the same business in an honest and fair manner. Employees are also required to provide correct, clear and complete information to trading partners in an open manner, and trading partners must be given equal opportunities in order to have fair competition. They are also required to listen to trading partners’ opinions and recommendations in order to make improvements and solve problems arising in the course of operations. Information provided by each of the bidders has to be kept confidential and must not be disclosed to other bidders. Business relationships with trading partners have to be on an equal basis. They must not demand any property or any other benefits, directly or indirectly, from trading partners. As regards the procurement operations during 2013, the amount procured by EGAT headquarters totaled 31,464,480,333.46 Baht, or 62.62 percent, and another 18,782,309,048.71 Baht, or 37.38 percent, was the amount procured in the regional operating units. Procurement has been conducted according to the policy, methods and proportion of local procurement stipulated, as well as the green procurement policy which has been in use since 2009. The same principle also applies to the employment of local people, particularly those living around EGAT premises. Promoting Social Responsibility in the Value Chain EGAT has kept a database of subcontractors who violated the principle of good governance to be used as database for future procurement. To begin with, EGAT has required businesses which are good trading partners to abide by contract terms and to strictly observe good governance principles, i.e., the rule of law, transparency, participation, responsibility, cost-effectiveness and morality. Any business operators found to be in breach of such principles by forging documents, obstructing fair price competition, or being the bidder who has been selected by EGAT but refused to sign a contract within prescribed time without good reasons or who failed to perform a contract, are to be penalized as having abandoned the work. In cases where business operators are found to have violated human rights, they will be instructed to take remedial action. Failure to do so will prompt EGAT to notify the agencies concern to take appropriate action. EGAT ensures transparency and fairness of its procurement practices by taking several measures. For example, the procurement committees are appointed to consider prices in a transparent and fair manner in accordance with EGAT regulations which are in line with the procurement regulations of the public sector. Price negotiations are publicly announced on EGAT’s website which can be accessed by all relevant parties. Respect for Property Rights EGAT demonstrates its respect for property rights. Recognizing the need to respect property rights, particularly intellectual property, EGAT refuses to participate in any activity infringing property rights, including the misuse of possessory right, the counterfeiting and infringement of copyright such as prohibition of the use of pirated goods in the organization or the use of illegal software, as required by EGAT’s policy towards the use of copyrighted computer programs and intellectual property in compliance with the Copyright Act B.E. 2537 (1994) and the memorandum of the secretary of EGAT Information Technology Committee on the use of computer program copyright B.E. 2548 (2005). 43 CONSUMER ISSUES During 2013, EGAT continued to place considerable emphasis on dealing with consumer issues, which is one among the 7 core subjects of social responsibility implementation as addressed in the international standard ISO 26000. The focus of this core subject is on the respect for individual rights and taking of pre-emptive action against potential damage. The following describes EGAT’s implementation in line with the issues under this subject.

Fair marketing, Factual and Unbiased Information and Fair Contractual Practices Recognizing the importance of offering opportunities for stakeholders to monitor and examine its operations, EGAT took several initiatives in this regard. For example, various groups of stakeholders were invited to site visits and to exchange views with EGAT management and operating personnel. The purpose is to encourage participation among them and to proactively manage relationships as well as to disseminate information via public media and EGAT’s official website. Promotion of Sustainable Consumption For over 20 years, EGAT has actively carried out the campaigns on the efficient use of electricity among the electricity users by promoting the bearing of labels showing the efficiency of electricity consumption to encourage the selection of electrical appliances bearing the NO. 5 label among the users. During 2013, two products were presented with this energy-efficient label, which include the washing machine and the LED (Light Emitting Diode) lighting bulb. A memorandum for cooperation was also signed by EGAT and major electrical appliance manufacturers for the improvement of another two electrical appliances’ electricity in order to be qualified for bearing the No. 5 label in 2014. The two products are the microwave oven and the electric cooker. So far, a total of 21 electrical appliances and products bearing the No.5 label are available for sale on the market. Apart from these, EGAT’s other major achievements include: The No.5 label compact fluorescent light (CFL) bulb project. EGAT also promotes and encourages the government agencies, religious places and private agencies to use the No. 5 Label CFL bulbs. This project has been implemented with support from the Energy Conservation Promotion Fund. From 2008–2013, over 13 million lighting bulbs have been replaced with No.5 label 5 CFL bulbs. During 2013, EGAT has also actively engaged in the changing 44

of the CFL bulbs, of 496,987 bulbs in total, in the government agency buildings and religious buildings of 226 location. EGAT has also launched campaigns to promote the change of 736,500 CFL bulbs among the electricity users nationwide. The promotion of the use of LED lighting project. Launching as a pilot project, EGAT has replaced the street lamps installed at eight of its existing dams and power plants, namely Bhumibol, Sirikit, Srinagarind, Vajilalongkorn, Rachaprabppa, North Bangkok power plant, Mah Moh mine, and EGAT headquarters, with the new, state-of-the art LED lamps in order to implement it as a case study and to gather information about electric energy usage and savings. It was found that the project can reduce the electricity consumption by 60-70 percent. EGAT also hosted the “LED Expo Thailand 2013” in May 2013 at IMPACT Exhibition and Convention Center to display the LED technology and product innovations of manufacturers from several countries, to educate the public in high efficiency lighting and to stimulate greater use of such products which will lead to the overall energy conservation countrywide. The No.5 label application embedded in mobile smart phone system was also introduced in the event. The application shows information about electricity efficiency of various appliances, which can help consumers in making their decisions when buying new electrical appilances. EGAT’s demand-side management from the start of the project to 2013 resulted in the reduction of electricity consumption by a total of 18,992.3 GWh. The peak power demand was reduced by 3,150.7 MW and the emissions of carbon dioxide by 11,288,728.3 tons CO2.

Impacts of EGAT’s DSM Programs during 2009-2013

Peak demand Electricity consumption Year reduction (MW) reduction (GWh) CO2 emissions reduction (Ton CO2) 2009 173.50 1,104.57 513,623.86 2010 267.08 1,706.02 937,888.27 2011 298.28 1,808.20 994,379.14 2012 429.65 2,573.39 1,414,046.11 2013 374.99 2,307.40 1,179,772.28

Consumer Service, Support, and Complaint and Dispute Resolution A survey was conducted by EGAT in 2013 on consumer attitude and satisfaction in order to better meet consumer expectations. A complaint handling system, the EGAT Voice of Customers, and a 1416 Call Center were put in place. A consumer service manual was prepared and criteria were established for prioritizing issues in order to promptly address customers’ changing priorities, necessities and expectations. Complaints which are constantly lodged are about the impacts arising from the construction of transmission lines, such as the petitions about land outside the right of way. In such cases, EGAT arranges for fact finding and submits a proposal to the committee for consideration of assistance to people affected by the transmission lines construction to consider the compensation to bring the issues into conclusion. 45

Access to Essential Services During 2013, EGAT took actions to enhance access to electricity services by users, offering greater sustainable coverage. Targets were set and plans were mapped out to strengthen the reliability of power supply system. A plan was formulated to replace deteriorating equipment at high-voltage substations. In addition, plans were also prepared for the assessment of conditions of transformers and auxiliary equipment and the management of equipment decommissioned from the system. The International Transmission Operations and Maintenance Study (ITOMS) was engaged to perform the benchmarking of EGAT’s System Performance Index (SPI) with external agencies in the regions which are ITOMS members, with a view to modernizing EGAT’s transmission system to meet the international standard. According to ITOMS’ study findings, EGAT ranked 10th for SAIFI and 8th for SAIDI. Education and Awareness In 2013, EGAT implemented the low carbon green school project to reduce the CO2 emissions. Schools participating with the EGAT’s green classroom and green school project were proved to be efficient in energy management and environmental conservation. They developed knowledge in carbon footprint which induced participation of school children and personnel in an effort to reduce the CO2 emissions in their daily lives. The “Upgrading the Green Classroom to the Green School Project,” which was a long term scheme covering the period from 2009 to 2013 to build on the success of the “Green Classroom Project’, integrated energy and

environmental conservation in every aspect of the implementation, in both learning and education management. In 2013, 18 schools passed the assessment for qualification as green schools, bringing the total number of green schools to 92, out of the total of 747 schools in the green classroom school network. In addition, EGAT has been actively disseminating information about electrical energy and instilling awareness on energy and environmental conservation. Information is also continuously given to people living along transmission line routes about dangers and dangerous undertakings, such as sugarcane plantation burning, construction, and the use of machinery along the right of way of high-voltage transmission lines. Other projects have also been implemented, such as the transmission line protection youth camps and the mobile PR for youth education in schools. 21 x 29.7 cm 21 x 29.7 cm

Contributing to the creation of happiness and sustainability

For the society and the environment. “Recognizing that the organization is living in an interdependent world, EGAT has attached greater importance to the core organization’s activities embedded with social responsibility, along with the contribution to the sustainable society and the environment. This creates a pathway to sustainable development which serves as the foundation of wealth and happiness in the Thai society”.

046_CS5_GreenOffset 047_CS5_GreenOffset 48 COMMUNITY INVOLVEMENT AND DEVELOPMENT EGAT has been well aware that the organization is part of the community and the society in general and has continuously attached importance to the community involvement and development which contributes to the economic, social, and environmental well-being. EGAT’s community involvement and development operations are also in line with the key issues, as addressed in the international standard ISO 26000, which consist of community involvement, employment creation and skills development, wealth and income creation, education and culture, health, technology development and access, and social investments. Community Involvement EGAT has attached greater importance to the promotion of community involvement during all stages of operations, through the hearings of opinion regarding the development of power plants and the expansion of transmission lines. Participation of community people in the monitoring of EGAT’s operations as well as in the implementation of social and environmental activities are encouraged in the communities around EGAT’s power plants and along the transmission line routes. More importantly, EGAT has also encompassed support for and building of a relationship with the community, in particular with those living around EGAT’s premises. Above all, EGAT entails the acknowledging of the value of community based on the recognition that EGAT is a stakeholder in the community which shares common interests with community through the creating shared value (CSV).

Employment Creation and Skills Development EGAT has given priority to the employment in local areas with an aim to reduce poverty and to promote economic and social development during all phases of operations. EGAT’s reforestation projects countrywide, which include the tree growing and maintaining activities, has been implemented solely by local employment. In 2013, EGAT’s expenses to local employment for the growing of trees covering an area of 5,000 rai and the on-going maintenance of young forest on an area of 5,000 rai in Nan province, totaled 24 million baht. The employment was carried out under the reforestation project in the vicinity of Sirikit dam in commemoration of HM the Queen’s 80th birthday anniversary. Local employment created by EGAT’s reforestation projects contributed to the income generation and enabled local people to avoid making their living from forest encroaching.

EGAT has also provided supports to local employment by promoting the use of community goods and products as souvenirs during the organization’s events and activities. Such local goods and products are, for example, T-shirt, cotton shirt, woven cloth, cloth bag, basketwork, organic rice, and etc. Community people are also invited to display their products for sale during EGAT’s major events organized many times a year, such as the EGAT CSR Day and EGAT Quality day. As for the skills development which is an essential component of employment promotion and of assisting young people to secure decent and productive jobs vital to economic and social development, EGAT has supported the development of 49

Mae Moh EGAT College of Technology and Management. The college serves as an academic institute for vocational students and EGAT has provided apprenticeship programs for the students’ skill development. Moreover, EGAT’s operating units countrywide have contributed to the skill development programs by providing venues and facilities for apprenticeship to 2,000 vocational students from various fields of study, particularly engineering and technician every year. Wealth and Income Creation EGAT has been aware that the well-being of community people depends on secure occupation and sufficient income to sustain their living. EGAT accordingly promotes and supports the occupations appropriate to the local way of life, the environment, as well as the needs of communities in the vicinity of EGAT’s dams and power plants. A comprehensive Public Communication Plan was formulated to develop the community social maps which will enable them to achieve the goal of sustainable development.

The ‘Conserving Fish Species, Enhancing the Well-being of Local Communities’ Project The project has been implemented by Ubol Ratana dam at which its reservoir is abundant with fish species and local people living around the dam make a living by catching fish. The project began in 2009 after a problem of fish yields decline and the resultant lower income of local fishermen. Ubol Ratana dam, in cooperation with Sri Boon Ruang District Fisheries and local people living around the reservoir, built a fish conservation zone, which was looked after by a committee from two nearby communities. Local people lent their hands in building fish nursery cages, based on local wisdom to increase fish population along the bank of reservoir. The dam also contributed to the project by releasing fish species which are native to but nearly extinction from the Phong River, such as the seven-stripped carp, black shark minnow and Siamese giant carp, in the fish nursury cages. When the fish grew up, they would be brought to the reservoir and fed by local people. Regulations were set up among local people to take care of the fish cages to protect them from being caught along the fish conservation zone. In addition, the Ubol Ratana dam also has an aim to extend the fish conservation zone in the Phong River to cover the river mouth of Chuen River as well as the Lam Paneang River. At present, the ‘conserving fish species, enhancing the well-being of local communities’ project significantly helps local people living along the Ubol Ratana reservoir to earn more income from catching fish. The ‘Returning Giant Malaysian Prawns to the Tapi-Phum Duang River Basin’ Project The project has been developed by Surat Thani power plant and has resulted in a larger supply of giant Malaysian prawns which are native to this river basin. The project also helped generate sustainable occupation and income for the local communities and represents one among EGAT’s successful CSR programs and activities. With financial support from the Surat Thani Power Plant, the Surat Thani Inland Fisheries Research and Development Center hatched a million giant Malaysian prawn youngs to be released by local leaders and government units in ceremonies performed on different occasions. Local leaders also requested people in their communities to join hands in protecting the youngs released to the rivers until they became adult prawns. The Community Model of Sufficiency Economy Project The project is one of EGAT’s schemes to be further developed from the EGAT’s biological way of life for sustainable development project. EGAT has encouraged and supported the communities around the dams and power plants and along the transmission line routes to adopt the biological way of life and the sufficiency economy concept in making a living, in agriculture, and in conserving the environment, with an aim to lower expenses and to increase income. This leads to the well-being of life of community people. And those who succeed in following the concept will become a role model for other in the communities or for other communities to follow suit. In 2013, EGAT has selected 10 community models located in four regions to be developed further in efforts to create more values which will further yield more economic values. These communities will be developed to the community enterprises. EGAT has provided financial supports for these communities for the purchase of small rice mill units as well as the promotion of product packaging. 50

The Community Enterprise Charcoal Briquettes Factory at Nua Klong District The project is an achievement of the quality of life and energy security development project implemented at the community of Krabi province (2010-2013) with an aim to communicate to provide knowledge and build good understanding relating to energy and the environment in line with the concept of sustainable development and the self-sustained communities. The project was developed by EGAT and the Faculty of Social Administration, Thammasat University.

The factory is located at Moo 6, Baan Klong Wai Lek, Tam bon Klong Khanan, Nua Klong district in Krabi province. It took for years for development based on the participatory approach with community people and representatives from related civil sectors. Activities started with the exchange of views and analysis of household problems. Community people themselves presented their needs and household expenses had been prepared to seek for means to solve the problems. The finding disclosed that the expenses paid for cooking fuel such as cooking gas and charcoal were the highest on the list. Community people could solve this problem by producing cooking fuel, both for their own uses and for sale, from coconut shells and tree trunk which were the community wastes and leftover. The community also paid technical visits on charcoal briquettes production and management and made an experimental charcoal production by adopting the local wisdom in charcoal burning processes. The community could successfully make charcoal briquettes and developed a community enterprise factory of Nua Klong district capable of 800 kilograms of charcoal production daily. Local people in Nua Klong district then changed to make their living by producing coconut shell charcoal and supply the products to the factory. They were allowed to invest as shareholders and earned benefits once a year. This led to the community strength which further developed a self-sustained community toward sustainable development. Education and Culture EGAT has well recognized that education and culture are the foundations for social and economic development. EGAT has accordingly promoted and supported education and sporting activities at all levels, and engaged in actions to improve the quality of and access to education. EGAT also promotes the use of local knowledge and encourages the enrolment of children in formal education which contributes to the elimination of barriers to children obtaining an education, such as child labor. In 2013, EGAT has contributed to the promotion of education and culture through the following projects. The Move World Together Project. The ‘move the world together in energy and environmental conservation’ project was developed with an aim to promote the communication regarding the energy consumption and the environment, and to build a network of new leaders from younger Thai generation in all regions nationwide. The project has a focus on the development of new young leaders who are creative, embrace public mind as well as good knowledge and understanding, and recognize the importance of issues relating to energy and the environment. Their capability and enthusiasm, coupled with new, state-of-the art innovation, will contribute to the community well-being and the society at large, and the protection of energy resources and the environment. The project has been developed by EGAT, the organization with specialized knowledge and skills in energy and the environment, in cooperation with the network parties which have expertise in young people’s potential development, namely the Faculty of Social Administration, Thammasat University, the Office of Promotion and Protection of Children, Youth, the Elderly and Vulnerable Groups, Ministry of Social Development and Human Security, and the Association for the Development of Human Potential and Genius (ADHPG). The project implementation started in 2012. At present, there are about 2,000 young leaders participating the project, consisting of the youth leaders from communities around EGAT’s premises, the youth leader in general who expect to develop their thinking skills, and the consultants for the youth leader groups from all regions. The project has adopted the principles of new generation youth leaders and the expansion of network, to enhance the young leaders’ participation in the potential development in parallel with the caring for energy and the environment in a sustainable manner. The thinking potential of the youth leaders will be developed through the building of work projects capable of solving the problems regarding energy and the environment by using the problem-based approach and the resultant changes by nature and by human both inside and outside communities. 51

At present, the ‘Move World Together’ project has 85 work projects under development and 3 projects which are in the petty patent registering process. These innovative work projects will help solve the problems relating to energy and the environment for the communities, society and the country in a sustainable and integrating way.

EGAT Model School Project. The project’s objective is to support the energy and environmental conservation projects carried out by the schools located around EGAT’s dams and power plants and along the transmission line routes. About 26 schools have been selected to participate this project for three years from 2013-2015 with an aim to raise awareness among young school children on the efficient energy consumption and the environmental conservation. School children will propose their work projects and their activities performance will be evaluated by steps, ranging from the practice by themselves to by those of their family members, the communities, and the society in general. EGAT, in cooperation with Thailand Environmental Institute (TEI), performs the evaluation in every step. EGAT will also provide financial support to the school which passes the project’s evaluation. The selected school will be further developed to be the model one in energy and environmental conservation. EGAT Foster Parents for Underprivileged School Children Project. The project has been one among the social contribution activities carried out since 2004 by a group of EGAT employee volunteers. Under this project, the employees have been encouraged to volunteer in providing financial support, as foster parents, to school children in Wiang Haeng district, Chiang Mai province and nearby communities where EGAT has conducted lignite sources surveys. These children come from the marginal communities along the Thai-Myanmar border which lack education because of their poverty and many of them are prone to leave school early. To support the project, scholarships are granted to needy secondary school children to enable them to complete a bachelor’s degree. As of 2013, scholarships were presented on 19 occasions and the total amount was 6,512,010 Baht. 164 youths are currently under the project and 17 of them who were supported by the EGAT foster parents have graduated. Support for the Thai Amateur Weightlifting Association EGAT has been, since 2004, a major sponsor of the Thai Amateur Weightlifting Association (TAWA). EGAT has provided financial support for the development of Thai weightlifters’ potential who successfully won numerous golden medal, silver medal, and bronze medal prizes in the Olympic Games. In 2013, EGAT signed a memorandum of understanding (MOU) with TAWA to continue its financial support of 16 million baht per year, totaling 64 million baht, from 2013-2016. As for the major contests during 2013, TAWA organized three international EGAT’s weightlifting events, which include the EGAT King’s Cup and the 6th EGAT Prince’s Cup in Ubon Ratchathani province, and the 27th Southeast Asian Games in Myanmar during December 13-26, 2013, from which nine young Thai weightlifters won 9 prizes, consisting of 6 golden medal, one silver medal, and 2 bronze medal. 52

Support for the Rowing and Canoeing Association of Thailand Since 2012, EGAT has provided financial support to the Rowing and Canoeing Association of Thailand (RCAT) which organizes the yearly Thailand’s King’s Cup competition. In 2013, EGAT’s financial support totaling 6,438,000 baht, was given to RCAT for the competition events held at venues of three EGAT dams; namely Sirikit, Rajaprabbha, and Bhumibol. In addition to financial support, EGAT also provided venues for the sporting contests as well as accommodations for contestants to enhance the preparation and development of young athletes’ potential. Most athletes from EGAT’s dams participate in the national team of rowing and canoeing sport players. Hence, EGAT’s financial support and activities promote the young people living around EGAT’s premises to develop their sporting potential. In 2013, the RCAT athletes from EGAT’s dams and operating units won many international awards. Athletes from Uttaradit province won five golden medal prizes from the Maha Sarakham Games 2013, which was the 29th national sports challenge. These athletes also won five golden medal awards, 14 silver medal awards, and 11 bronze medal awards from the competition during the 27th Southeast Asian Games in Myanmar. Players from Sam Ngao Vittayakhom School in Tak province in particular, were selected as representatives to join the national Thai team and also won two bronze medal awards from the 27th Southeast Asian Games. Preservation and Promotion of Thai Lanna Folk Song Project EGAT Mae Moh power plant has well recognized the value of cultural heritage and tradition. EGAT Mae Moh Thai Classical Music Club has provided support for the promotion of local knowledge and Thai classical music skills among young people and local people in nearby communities. The project which has been carried out by EGAT employee volunteers began in 2009 and continued until today. In addition to promoting the country’s cultural heritage, the project helps build a good relationship with communities through communication between teachers and students. EGAT’s teachings in Thai classical music are provided for school children in 16 schools located in Mae Moh district, Lampang province and in 9 locations of the non-formal education youth groups. Local wisdom and expertise in the making of local musical instruments are also given to these youths and school children.

Health and Access to Health Services Promotion EGAT has also contributed, within its means and as appropriate, to the promotion of health and the improvement of access to health services, as health is an essential element of life in society and is also a recognized human right. EGAT’s important activities undertaken during 2013 to reinforce and support public health services are as follows. Support the Building of an Environmental Surveillance Center. EGAT Mae Moh power plant provided financial support for the construction of an environmental surveillance center at Mae Moh hospital in Mae Moh district, Lampang province. The building and its facilities were developed with an aim to provide medical services and surveillance of environmental diseases among local people in risk groups and to be utilized to develop local public health personnel and the education in occupational medicine and ecology. Also included was the establishment of a surveillance system which can be adapted to changing circumstances and can serve as a model center for other hospitals. EGAT’s financial support to this five-year project (2009-2013) totaled 36.4 million Baht. The financing was for the design and construction of a two-story building, procurement of medical supplies for surveillance and treatment, as well as the conducting of health surveillance activities for local people around Mae Moh mine and Mae Moh power plant. Also during 2013, EGAT’s medical and dental mobile service units 53

were provided for over 10,000 people from communities in the vicinity of existing power plants and along the transmission lines.

Support to Relieve Public Disasters In 2013, EGAT provided support to local communities suffering from flood and prevailing cold weather countrywide. During October 2013, there was severe flooding occurring in the northeastern and central regions. EGAT, in collaboration with the Ministry of Energy and the Ratchaburi Electricity Generating Holding Public Company Limited (RATCH), which is a company in the EGAT Group, provided over 30,000 sets of survival kits and drinking water, with a total value of six million Baht, to be distributed to the affected people through the Provincial Energy Offices. EGAT also provided assistance to local people living around its units and along high-voltage transmission lines in the northeastern, the northern and the central regions. In 2013, Thailand, in particular the northern and the northeastern regions, suffered from cold weather. EGAT distributed blankets totaling 4.5 million baht for the local people to relieve them from cold weather in communities around the organization’s premises.

Technology Development and Access EGAT has also recognized the importance of its contribution to the development of the communities in which it operates, by applying and transferring specialized knowledge, skills and technology in such a way as to promote human resource development and technology diffusion. EGAT has accordingly contributed to the development of innovative technologies that can help solve social and environmental issues in local communities. Focuses are on the approaches and implementation of projects and activities that include the engagement in partnership with universities and research laboratories to enhance scientific and technological development with partners from the community, and employ local people to engage in the work. Other approaches includes the development of low-cost technologies that are easily applicable, the practices that allow the technology transfer and diffusion, where economically feasible, so as to contribute to local development, as well as the development of potential local and traditional knowledge and technologies and the protection of the right of communities to such knowledge and technologies. During 2013, EGAT allocated budgets totaling 199.15 million Baht to support 25 internal and external research projects. EGAT has a policy to allocate 3 percent of its net profit, or approximately 900 million baht, to acquire new knowledge beneficial to the organization and the country as a whole. In addition, the financial support was also granted under the cooperation with the National Science and Technology Agency (NSTDA) and the Thailand Research Fund (TRF). EGAT’s financial support included 10 million Baht under the EGAT-NSTDA Research Funding Project and another 10 million Baht under the EGAT-TRF Research Funding Project. In all, there are at present 183 R&D projects supported by EGAT R&D funding project, totaling 1,199 million baht. 54

During 2013, EGAT’s outstanding R&D projects are as follows. The pilot project to use artificial reefs made from lignite fly ash for coastal erosion protection.EGAT provided financial support to Prince of Songkla University to use lignite fly ash which is the by-products from Mae Moh power plant as mixture in producing artificial reefs which successfully prevent coastal erosion. The project was developed as a pilot scheme along the coastal area in Sirindhorn International Environmental Park. The technical research project for the artificial reef deployment and seagrass rehabilitation, using community-based approach, along the coastal area of Sriboya Island, Nua Klong district in Krabi province.

The community-based tourism development project - a case study of Mae Moh district in Lampang province. The project for the development of approaches for the management of occupational groups, appropriate local products and marketing strategies for communities around Mae Moh power plant in Mae Moh district, Lampang province. The study project for the potential and the development of a phototype of community-based renewable energy consumption. The technical cooperation project to support research projects and the use of by-products from electricity generation to create value in agriculture and energy crop technologies. The project to promote the local learning on seagrass rehabilitation. EGAT and a research team from Kasetsart University and Koh Pu community in Nua Klong district, Krabi province, organized activities to enhance the learning of seagrass rehabilitation in an effort to preserve the sources of seagrass in Krabi province which is abundant of larger area of seagrass essential to local ecosystem. Activities carried out consisted of the laying of cement tubes for fish and aquatic lives habitats and the growing of seagrass in Koh Pu community. 55

Social Investment In 2013, EGAT has invested its resources in partnership with other public and private agencies, to maximize synergies and make use of complementary resources, knowledge, and skills, in initiatives and programs aimed at improving social aspects of community life. Outstanding project and activities undertaken during the year included the following. The Development of Baan Klong Rua Community-based Micro Hydropower Plant Project. The project has been developed as a further step taken after the implementation of knowledge on electric power in southern areas project during 200-2011. EGAT, together with the Faculty of Social Administration, Thammasat University, the Faculty of Engineering, Prince of Songkla University, and Nakorn Sri Thammarat LIFE University, has exchanged experience in the communication of knowledge and understanding in energy and the environment in order to build a network of community electricity users in the southern areas. Approaches adopted included the participatory process which put importance to all related sectors with an aim to enhance a sense of ownership among community members in line with the guidelines on sustainable development. This community-based micro hydropower plant, located at Baan Klong Rua community in Pa Toh district, Chumphon province, took four years for the development based on the community participatory process. EGAT contributed to the project development by providing technical support and a 100 kW power generating unit. Construction of power generating unit and transmission system in 2011 took nine months with a budget of 9 million baht, and the power plant began its commercial operations in January 2012. The nearby community has been capable of utilizing electric power to facilitate their living, to boost occupations which yields additional income, and to create greater value to agricultural produces from fresh fruits freezers, areca nut fermented factories, and palm oil extraction factory. In 2013, the Baan Klong Rua community-based micro hydropower plant was selected by Department of Alternative Energy Development and Efficiency, Ministry of Energy, to enter the awards competition. The project has been recognized as EGAT’s most outstanding social scheme which won awards at the national and ASEAN regional level, such as the first runner- up award in ASEAN Renewable Energy Project Competition in the community-based off-grid category, and the Alternative Energy Award in the category of off-grid renewable energy. Conference and Exhibition on ‘Thai Natural Resources: Presenting their Magnificence to the Eyes of the World’ and Construction of ‘Racha Nurak’ Learning Center. EGAT has been one among organizations which support the implementation of the Plant Genetic Conservation Project under the Royal Initiative of HRH Princess Maha Chakri Sirindhorn who has been actively pursuing His Majesty the King’s strong determination to the conservation of plant genetic. Since 2005, EGAT’s dams nationwide have served as areas for plant genetic growing and conservation, namely Bhumibol, Sirkit,Srinagarind, Vajiralongkorn, Rajjaprabha, Ubol Ratana, Sirinnhorn, Chulabhorn, Bang Lang, Huai Kum, Nam Pung, and Cholapa Watana power plant. Young people from nearby communities have been invited to participate in project’s implementation and activities in response to the royal initiatives which include the ‘integrating knowledge with local wisdom’ and ‘learning together in large forest areas’, in an effort to achieve the project’s vision which is ‘to conserve wild plant genetics around the dams in recognition of their benefits and in appreciation of their values’. 56

In 2013, the Plant Genetic Conservation Project under the Royal Initiative of HRH Princess Maha Chakri Sirindhorn or RSPG and EGAT co-hosted in organizing a conference and exhibition on ‘Thai natural resources: presenting their magnificence to the eyes of the world’ at Srinagarind dam in Kanchanabri province during December 20-26, 2013. The event has an objective to disseminate the achievements of the RSPG technical operation teams and to stage an academic forum for the public in general regarding the knowledge and understanding of the conservation of natural resources and biodiversity from local wisdom elites. Conference topics include the conservation, the study and development, the utilization of native fruits and vegetables, herbal plants, local wisdom, and etc. HRH the Princess presided on the opening ceremony of the conference and exhibition on 20th, December, 2013. 57

EGAT also contributed to the project by the construction of Racha Nurak Learning Center, located at Srinagarind dam, in commemoration of HRH Princess Sirindhorn who has been in pursuit of His Majesty the King’s royal initiative in the conservation and development of sustainable utilization of natural resources toward the sufficiency economy. The center will also serve as the learning source for local people on the conservation of the country’s natural resources for optimum benefits. Within the center, presentations on the power generation from different fuel types and conservation of plant genetics at existing dams and power plants nationwide, are displayed via numerous types of modern media. Within the center, there is a movie theater on the ‘Treasures of all Thais’. The exhibition area consists of five zones. The first zone showcases the stories of the western forestland and earthquake trails and the strength of EGAT’s dams to resist earthquakes. The second zone presents to visitors the inexhaustible power sources which demonstrates the utilization of renewable energy sources, such as solar power, hydropower, and wind energy. The third zone is about the guiding light for conservation telling visitors about the project’s background and development, as well as the values of plant genetics preserved for future generations. The fourth zone demonstrates His Majesty the King and HRH Princess Sirindhorn’s strong determination in raising awareness on natural resources conservation among the Thais. And the last zone displays the theme of conservation by each individual, which shows that the country’s natural resources can sustain their fertility in the hands of all Thais. 58 PERFORMANCE DISCLOSURES OF ADDITIONAL GRI G3 INDICATORS AT A LEVEL Performance indicator Description Disclosures of performance in 2013 Human rights (Security For security practices, EGAT, through its Security practices) Division, has been operating in compliance with laws, regulations and corporate governance principles in order to have in place efficient security procedures. Importance is also attached to human rights. All security officers have been trained to appreciate their own and others’ human dignity, and to treat employees and visitors equitably without discrimination. EGAT recognizes model security officers who dedicate themselves to their work and make social contributions by presenting to them honorary pins and certificates on the EGAT Security Officer Day held in March every year. In 2013, Privy Councillor Kamthon Sindhvananda presented the awards and certificates. The Security Division also places importance to outsourced security officers. Contracts are reviewed, assessed and validated in terms of welfare and benefits to ensure that security officers working for outsourced contractors are entitled to appropriate and equitable welfare and benefits. In addition, their performance is appraised and recommendations for rewards are made to their company in order to boost their morale.

EU5 Allocation of CO2 emissions Thailand is currently still not subject to greenhouse allowances or equivalent, gas emission allowance allocation and is in the process broken down by carbon trading of preparing the Nationally Appropriate Mitigation framework. Actions (NAMA’s) on a base year 2005 Business-as-Usual (BAU) scenario, based on measures to be taken under the Ministry of Energy’s Alternative Energy and Energy Efficiency Development Plans. Thailand’s greenhouse gas emissions in 2020 are estimated at 367 million tons, according to the Thailand Power Development Plan (PDP2007). As part of domestic NAMA’s (greenhouse gas emission reduction without reliance on financial, technological and expertise assistance from developed countries), in 2013, EGAT provided support to greenhouse gas emission reduction efforts and demonstrated its willingness to share responsibilities in solving global climate change problems aimed at stopping global warming. Recognizing the need to take part in the efforts to solve climate change problems and in the greenhouse gas emission reduction, EGAT has adjusted its development paradigm and has been driving toward the becoming of 59

Performance indicator Description Disclosures of performance in 2013 a low carbon economy and society and environmentally friendly through the introduction of electricity generation technologies and construction of higher efficiency power plants. EGAT is also doing its part in reducing greenhouse gas emissions and plans implementation of CDM projects and the Thailand Voluntary Emission Reduction Program (T-VER Program). Its power plants have been scheduled to take part in the Carbon Footprint for Organization Program. Its Green Classroom Project is aimed at encouraging schools to manage energy utilization and dissemination conservation and environmental knowledge and information in order to encourage participation in an effort to reduce CO2 emissions. It jointly worked on projects with communities toward becoming a low carbon economy and society. One of the activities conducted was the “Carbon Neutral Man” which promoted the use of energy efficient products and services and the reduction of greenhouse gas reduction through economical and efficient use of energy. Also included was support given to research and development projects on technologies and innovations related to greenhouse gas emission reduction and adaptations to climate change. EU9 Provisions for decommissioning Presently, EGAT has no nuclear power plants in operation. of nuclear power sites. EU19 Stakeholder participation in EGAT’s public scoping activities were held in 2013 to draw the decision making process opinions from local people and stakeholders toward projects or related to energy planning and activities which could have environmental, natural resources and infrastructure development. health impacts on communities. The activities carried out for the following projects. 1. The Bang Pakong combined cycle power plant (Block 5), at Tambon Tha Kham, Bang Pakong district in Chaachoengsao province. 2. A study and preparation of an initial environmental examination (IEE) report and a report on the study of measures for prevention and mitigation of impacts on the environment and safety for the 5 MW photovoltaic power generating unit atThap Sakae district in Prachuab Khiri Khan province. 3. A report explaining the project modification for the use of diesel as an alternate fuel for the Chana power plant. 60

Performance indicator Description Disclosures of performance in 2013 4. An initial environmental examination (IEE) to select a location for a clean coal technology power plant in Nakhon Si Thammarat province. 5. An initial environmental examination (IEE) report on the 230 kV Ayutthaya 4 - Sikhiu 2 transmission lines project (for the additional part passing an area of protected forest). 6. A report on the study of measures for prevention and mitigation of environmental and health impacts of the Kiew Kho Ma hydroelectric dam project. In 2013, a public hearing was held for stakeholder groups in community areas of the Bang Pakong combined cycle power plant (Block 5), classified as a project which may seriously affect the community according to Section 67, Paragraph Two, of the Constitution of the Kingdom of Thailand B.E. 2550 (2007). The hearing was carried out by the Independent Commission on Environment and Health (ICEH) who studied the Environmental health impact assessment report approved by the Expert Committee for the Review of Environmental Impact Assessment Reports, invited representatives of the project to provide additional information, visited the project site, and had meetings to hear from all relevant parties; e.g., local public and private agencies, subdistrict administrative organizations and civil society groups. EU18 Percentage of contractor and During 2013, EGAT provided safety orientation programs to subcontractor employees employees of contractors and subcontractors; e.g., 555 employees that have undergone relevant from 41 companies working for the North Bangkok power plant. health and safety training. These companies were contracted for various kinds of work, such as crane inspection, cable jib crane operation, waterproofing system handling for flood prevention, ground water well closure, air conditioning services, and landscaping and turf management. EU21 Contingency planning EGAT has prepared contingency and emergency plans. Units measures, disaster/emergency responsible for critical buildings and installations, such as management plan and training power plants, the dispatching centers, and EGAT headquarters, programs, and recovery/ conducted analysis and assessment of risks to define incidents, restoration plans. to identify incidents which could become a situation, and to define an emergency situation, and then developed contingency and emergency plans for such incidents and situations. Examples of contingency plans already implemented are: - Emergency plan in case of failure of the generation system or the natural gas pipeline system - Emergency plan for blackout restoration - Emergency plan for partial blackout restoration - Emergency plan for collapses of transmission line tower Relevant laws and regulations include the Ministerial Regulation promulgated by the Ministry of Labour on Establishment of Standards for Management and Administration regarding Occupational Health and Safety and the Workplace Environment 61

Performance indicator Description Disclosures of performance in 2013 in Connection with Fire Prevention and Control, B.E. 2555 (2012), which requires that business establishments have in place a fire fire emergency plan and conduct a fire drill annually. EGAT strictly follows the regulation. Respective drills were carried out by EGAT’s operation-level units, such as at the power plants, the Transmission System Operation Division, and the Information Technology Operation Division. In 2013, 108 fire drills were conducted, 67 of which were for level-1 fires. EGAT has made it a policy that its contractors and subcontractors abide by the safety law which requires basic fire fighting training of not less than 40% of their employees. EGAT’s safety personnel are deployed on the project sites to perform inspection and supervision to ensure that contractors and subcontractors comply strictly with laws and regulations, particularly those specifically related to EGAT’s operation. EGAT also requires that emergency plans be in place For example, the Ministerial Regulations issued by the Ministry of Energy in 2013 requires that businesses with oil storage have a fire control plan and that a fire drill be conducted jointly with the local administrative organization at least once a year (Point 57). EGAT took action to comply with the Regulation. In addition, EGAT has prepared many critical electricity recovery plans, such as a blackout restoration plan, a partial blackout restoration plan, a substation restoration plan and a disaster recovery plan. These plans are exercised on a regular basis. EGAT also recognizes the importance of participation of communities and stakeholders. To prepare for the exercises for emergency plans at EGAT locations, nearby communities are kept informed in order not to cause panic. For the level-3 fire exercises, involvement is sought from local agencies, such as local fire stations, local administrative organizations, the police or the military (for exercises of plans related to sabotage and having security implications). Regarding the aspects of communication, EGAT publicizes exercises for emergency plans among its employees and the public via various channels, such as the public announcement system, emails and meetings. EU22 Number of people physically In 2013, EGAT made compensation payments to the people or economically displaced and affected by the following projects. compensation, broken down 1) The land acquisition project for transmission system by type of project. development, phase 10 (482 cases). 2) The transmission system development project for power purchase from IPP phase 1 (1,903 cases). 3) The transmission system development in Greater Bangkok project (63 cases). Also, payments of 763,121.83 Baht each were made to people who had to be displaced from the area of the 500 kV Nan 2 - Mae Moh 3 Power Grid as compensation for physical and economic impacts. 62

Performance indicator Description Disclosures of performance in 2013 Core EC6 Policy, practices, and In 2013, EGAT prescribed procurement criteria to reflect its proportion of spending on policy to distribute income to local communities by hiring local locally-based suppliers residents living near EGAT’s operating areas, dams and power at significant locations of plants. Procurement units were instructed to supervise the operation. contracting and hiring procedures in the localities. Core EU6 Management approach to This information is disclosed in EGAT Annual Report 2013. ensure short and long-term electricity availability and reliability. Core HR1 Percentage and total number EGAT does not have details about any significant investment of significant investment agreement including human rights clauses. It has, however, been agreements that include adhering to transparent procurement regulations. human rights clauses or that have undergone human rights screening. Core HR2 Percentage of significant EGAT does not have details about significant suppliers and suppliers and contractors that contractors that have undergone screening on human rights. have undergone screening EGAT has, however, been adhering to transparent procurement on human rights and actions regulations. taken. Core HR4 Total number of incidents of EGAT sees human rights as a very important practice in discrimination and actions CSR operations. The topic is included in its Good Corporate taken. Governance Master Plan (2012-2016), in strategy two, second goal - plan to encourage EGAT contractors to observe good corporate governance practising. The first activity stipulated is the establishment of a database of contractors abandoning the job, delivering substandard jobs, committing frauds or violating human rights principles. The second activity is for the evaluation of outsourced contractors to prevent them from violating good governance principles, human rights principles and other laws (with observations made by persons concerned with regard to behaviors of contractors. Performance indicators and officers in charge are specified in order to attain the targets of the activity’s performance indicator. Under this plan, a Working Group was appointed to establish a data base of contractors violating good corporate governance principles. (The appointment was by the Order of the Domestic Procurement Division Number Khor. 4/2013). The working group is chaired by a Level-11 Executive of the Domestic Procurement Division and the Heads of Procurement Sections of all business lines. They have the authority, duties and responsibilities to conduct activities outlined in the plan (prescription of criteria for evaluation of violation of good corporate governance principles and evaluation of the contractors’ violation of good corporate governance principles). In 2013, two contractors were found to 63

Performance indicator Description Disclosures of performance in 2013 violated human rights principles; one committed violation regarding wages, overtime payment, holiday wages and holiday overtime payment. This contractor failed to pay his employees. 2) Violation of the law on safety according to the Notification on Workplace Safety Number 1 Regarding Safety in Operating Machinery. The contractor in question did not provide employees with personal safety equipment in power plant maintenance work. When these were found out, the contractors were advised immediately to make corrections. Records of contractors with substandard performance are also kept for use in future round of procurement. Core HR6 Operations identified as having EGAT does not have any operation identified as having significant risk for incidents significant risk for incidents of child labor due to its Regulation of child labor, and measures Number 353 on Personnel, Section 1: Persons to be hired must taken to contribute to the not be younger than 18 years of age. elimination of child labor. Core HR7 Operations identified as having In 2013, EGAT did not have any operation identified as significant risk for incidents of having significant risk for incidents of forced or compulsory forced or compulsory labor, labor because its operation activities are in strict compliance and measures to contribute to with the 27 labor-related laws, which include the elimination of forced - N/A - the Social Welfare Promotion Act B.E. 2546 (2003), or compulsory labor. - the Skill Development Promotion Act. B.E. 2545 (2002), - the Labour Protection Act B.E. 2541 (1998), - the State Enterprise Labour Relations Act B.E. 2543 (2000), - the Notification of the State Enterprise Labour Relations Committee, - the Public Health Act B.E. 2535 (1992), - the Provident Fund Act (No. 3) B.E 2550 (2007), and - the Notification of the Ministry of Interior on Workplace Safety in Relation to the Environment (Chemical Substances). 64

ตัวชี้วัด รายละเอียดตัวชี้วัด ผลการดำ�เนินงานของ กฟผ. ในปี 2556 Core SO5 Public policy positions and EGAT does have a public policy position, and has been participation in public policy advocating a public policy toward the promotion of energy development and lobbying. conservation to reduce global warming. To this end, it worked with alliances in both the public and private sectors in conducting such an event as the ‘60+ Earth Hour 2013’ event in major cities throughout the country. The aim was to instill awareness among the people and various agencies and to induce their participation in solving energy and environmental problems, starting from changing their little daily habits which, in aggregate, would bring about a tremendous impact created by people all over the world. The activity resulted in a saving of 1,699 MW of electricity and 6,656,699 Baht of electricity generating cost, and reduction of CO2 emission by 1,073 tons. The activity not only served as a campaign for energy conservation but also reduced CO2 emissions which caused global warming. Core PR1 Life cycle stages in which EGAT conducts environmental assessment according to ISO health and safety impacts 14001 and an occupational health and safety risk assessment of products and services are form has been developed. assessed for improvement, and percentage of significant products and services categories subject to such procedures. Core PR9 Monetary value of significant During 2013, no significant fine penalties were imposed upon fines for non-compliance EGAT. with laws and regulations concerning the provision and use of products and services. Add HR3 Total hours of employee During 2013, EGAT organized training for its employees in the training on policies and implementation of the international standard ISO 26000 which procedures concerning comprises seven core subjects, one of which is human rights. The aspects of human rights that training time totaled 60 hours. are relevant to operations, including the percentage of employees trained. เสริม HR8 Percentage of security Training in recognizing EGAT’s policy toward human rights was personnel trained in the organized for all of security officers. In 2013, EGAT organized a organization’s policies or refresher training session (five days, six hours each) in security procedures concerning aspects operation for special contract workers. of human rights that are relevant to operations. 65

ตัวชี้วัด รายละเอียดตัวชี้วัด ผลการดำ�เนินงานของ กฟผ. ในปี 2556 Add HR9 Total number of incidents of During 2013, these were no incidents involving rights of indigenous violations involving rights of people or actions taken occurring at EGAT. indigenous people and actions taken.

Add SO6 Total value of financial and in- In 2013, EGAT does not make any contributions to political kind contributions to political parties or institutions. parties, politicians, and related institutions. Add PR2 Total number of incidents During 2013, there were no incidents of non-compliance of non-compliance with as EGAT conducts environmental assessment according to ISO regulations and voluntary 14001 and an occupational health and safety risk assessment codes concerning health and form has been developed. safety impacts of products and services during their life cycle, by type of outcomes. 66 SURVEY ON STAKEHOLDERS’ ATTITUDES TOWARDS EGAT’S OPERATIONS In 2013, EGAT engaged the Advanced Research Group Company Limited (ARG) to conduct a survey on the satisfaction of stakeholders with, and their acceptance of EGAT’s operations and performance. The results of the survey are summarized as below. Overview of stakeholders’ satisfaction with EGAT’s operations The satisfaction of stakeholders with EGAT’s operations and performance is at a high level with an average score of 3.61 out of the total score of 5. The levels of their satisfaction categorized into ten aspects of operations are in the following order.

EGAT provides good quality electricity supply. EGAT generates electric power to adequately meet the demand nationwide. EGAT can promptly solve all problems when any interruptible power supply occurs. Community people are allowed to involve in the monitoring of environmental impact mitigation measures during EGAT’s power project development phase. Communication channels are provided to build relationships between EGAT and all parties concerned on a continuous basis. Opportunities are offered to external parties to attend meetings with EGAT in order to express opinions and make suggestions regarding EGAT’s operations and activities. Making contact with EGAT in general is always available and convenient. Facilities are provided for those making contact with EGAT such as a reception and parking space. Making contact with EGAT departments and operating units is always available. EGAT provides comprehensive and sufﬁcient information. 0 Point 1 Point 2 Points 3 Points 4 Points 5 Points The levels of satisfaction with EGAT’s operations Overall confidence in the operations of EGAT in consistent with ISO 26000 The confidence of stakeholders in the operations of EGAT following the international standard ISO 26000 Guidance on Social Responsibility is at a high level with an average score of 3.56 out of the total score of 5. The core subjects which EGAT earned the highest confidence level from the respondents are respectively the labor practices, the environment and the organizational governance.

Labor practices The environment Organizational governance Consumer issues Fair operating practices Community involvement and development Human rights 0 Points 1 Point 2 Points 3 Points 4 Points 5 Points The confidence level in the operations of EGAT in consistent with ISO 26000 Overview of acceptance of EGAT’s social and environmental projects The stakeholders’ acceptance of EGAT’s social and environmental projects and activities is at a high level with an average score of 3.77 out of the total score of 5. The projects which EGAT received the highest acceptance from the respondents include the energy-efficient Label No. 5 electrical appliances project, the reforestation project in honor of His Majesty the King, and the reforestation project in the vicinity of Sirikit dam in commemoration of Her Majesty the Queen’s 80th Birthday Anniversary. 67

The energy-efﬁcient Label No. 5 electrical appliances project The reforestation project in honor of His Majesty the King The reforestation project in the vicinity of Sirikit Dam in commemoration of Her Majesty the Queen’s 80th Birthday Anniversary The tree planting project around Our Beloved Father’s House The Green Classroom Project The Wankaew or eyeglasses for the poor project The restoration of natural forest and water resource ecosystems in northern region project The Ban Khlong Rua community micro-hydropower project The Thai weightlifting supporting project 0 Point 1 Point 2 Points 3 Points 4 Points 5 Points The levels of acceptance of EGAT’s social and environmental projects Confidence in the relationship between EGAT and groups of stakeholder The overall level of confidence level in the EGAT-stakeholders relationship is high, with the average score of 3.60 out of the total score of 5. The highest levels of confidence are in the issues of trust, the concern – bond, and the keeping of promises.

Trust Concern - bond Keeping promises Truthful and open communication 0 Point 1 Point 2 Points 3 Points 4 Points 5 Points The overall level of confidence in EGAT-stakeholders relationship Relationships between communities and dams/power plants EGAT also engaged a team of consultants from the Faculty of Journalism and Mass Communication, Thammasat University, to assess the relationships between communities and dams/power plants in 20 locations, both within and outside a distance of five-kilometer, in both quantitative and qualitative terms in 2011 and 2013. The findings revealed that in 2013 the score was 2.68 out of the total score of 4. Compared to 2011, the level of relationships, in general, increased by 0.4, or 10 percent for every attribute, which suggests improvement of relationships between the dams and power plants and nearby communities resulting from the efforts made over the past two years. 4 3.5 3 2.82 2.61 2.6 2.68 2.68 2.5 2.41 2.25 2.23 2.28 2.29 2 1.5 1 0.5 0 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 Image Relationships Communication Social responsibility Overall relationship situation Level of relationships with communities around dams/power plants in 2011 vs 2013, classified by attribute Satisfaction of major direct customers In 2013, EGAT contracted the National Institute of Development Administration (NIDA) to conduct a survey on the satisfaction of EGAT’s major direct customers which include the Metropolitan Electricity Authority (MEA), the Provincial Electricity Authority (PEA), eight direct customers, and the groups of customers who use telecommunication services. According to the survey result, the group of major direct customers (MEA, PEA and eight direct customers) had a high level of satisfaction (4.07 out of 5) and the customers in telecommunication services had a higher level of 4.12 or 0.05 higher. 68 ABOUT THIS REPORT EGAT’s Sustainability Report 2013, formerly known as EGAT Corporate Social Responsibility Report (EGAT CSR Report) which had its name changed following the suggestion of EGAT Governor Soonchai Kumnoonsate, covers the reporting cycle in fiscal year 2013 from January 1 to December 31. Its reporting contents disclosed EGAT’s economic, social and environmental performance in accordance with all perspectives of sustainable development. The report was produced in response to the policy of the State Enterprise Policy Office (SEPO), Ministry of Finance, which requires all state enterprises disclose their performance on and achievements in good organizational governance and corporate social responsibility which create positive impacts upon their groups of stakeholder consisting of the Board of Directors, top executives and employees, communities, customers, as well as the public in general. In preparation of this report, EGAT adopted, as its reporting contents, the principles and core subjects as well as relevant issues of social responsibility addressed in the international standard ISO 26000 Guidance on social responsibility. Disclosures in this report on the standard and specific sector indicators are also in line with the G3 Content Index –Electric Utilities Sector Supplement –GRI Application Level A, developed by Global Reporting Initiative (GRI). In 2013, EGAT has self-evaluated its reporting following the GRI Application Level A. In addition, EGAT has a policy to seek external assurance for the quality of information and indicators disclosure in EGAT’s Sustainability Report 2014, prepared following the guidelines of GRI G4, in which EGAT expects to provide disclosures of both standard and specific sector indicators at the comprehensive level of reporting. During 2013, EGAT presented its Corporate Social Responsibility Report 2012 to GRI’s Reporting Services to apply for an official GRI application level check that the report fulfills the requirement of application level B. A GRI Statement of Application Level Check was also presented in this report. EGAT’s Sustainability Report 2013 has extended its reporting boundary to cover the social contribution operations and activities of the EGAT Group, consisting of the Electricity Generating Public Company Limited (EGCO), the Ratchaburi Electricity Generating Holding Public Company Limited (RATCH), the District Cooling System and Power Plant Company Limited (DCAP), the EGAT International Company Limited (EGATi), and the EGAT Diamond Service Company Limited (EDS). A list of social and environmental performance indicators required by TRIS Corporation Limited was also provided in this report as well as the EGAT G3 Content Index – Electric Utilities Sector Supplement – GRI Application Level A. This Sustainability Report 2013 was produced in both Thai and English languages and can be downloaded from EGAT website. For more information about this report, please contact the address below: Social Affairs Division Electricity Generating Authority of Thailand, Bang Kruai, Nonthaburi 11130, Thailand Telephone: +66 2436 4610, +66 2436 4612 Facsimile: +66 2436 4695 Website: www.egat.co.th List of indicators required by TRIS Corporation Limited Location of disclosure Indicator description page(s) - CO2 emissions reduction from the Number Five energy-efficient label campaigns/projects. 44 - Percentage of electricity generated from clean energy sources; namely, hydropower, wind and solar, compared to gross electricity generation. 37

- Emissions of NOX and SOX (ppm and Kg) from individual power plants and in aggregate, in comparison with total electricity generation (g/kWh). 32 - Emissions of particulates (mg/m3 and Kg) from individual power plants and in aggregate, in comparison with total electricity generation (g/kWh). 32

- Volume of CO2 emissions (ton) in comparison with total electricity generation (g/kWh) by individual power plants and in aggregate. 35

- Areas of reforestation implemented and accumulative volume of CO2 absorption by the number of trees replanted (ton). 36 - EGAT’s expenses for social and environmental responsibility operations in 2013 - - Budgets for R&D research and results of budget spending. 53 - Social and environmental impacts from EGAT’s power plant construction and mitigation measures. 30-26 G3 CONTENT INDEX - UTILITIES SECTOR SUPPLEMENT – GRI APPLICATION LEVEL A

EGAT has self -evaluated the disclosures on information and core indicator s for this Sustainability Report 2013 at the A level. All disclosures and indicators are referred to the checklist of Sustainability Reporting Guidelines & Electric Utility Sector Supplement (GRI RG & EUSS).

G3 Content Index - Electric Utilities Sector Supplement Application Level A GRI-checked Assured by - STANDARD DISCLOSURES PART I: Profile Disclosures 1. Strategy and Analysis Profile Disclosure Level of Location of disclosure Disclosure reporting 1.1 Statement from the most senior decision-maker of the organization. Fully Sustainability Report 2013 , pp.6-7. Annual Report 2013 , pp.6-7. 1.2 Description of key impacts, risks, and opportunities. Fully Sustainability Report 2013 , p.11. Annual Report 2013 , pp.36-37. 2. Organizational Profile Profile Disclosure Level of Location of disclosure Disclosure reporting 2.1 Name of the organization. Fully Sustainability Report 2013, pp.4-5. Annual Report 2013 , pp.20-25. 2.2 Primary brands, products, and/or services. Fully Sustainability Report 2013 , pp.4-5. Annual Report 2013 , pp.20-25. 2.3 Operational structure of the organization, including main divisions, operating Fully Sustainability Report 2013 , pp.4-5. companies, subsidiaries, and joint ventures. Annual Report 2013 , pp.20-25. 2.4 Location of organization's headquarters. Fully Sustainability Report 2013 , p.4, back cover Annual Report 2013 , back cover 2.5 Number of countries where the organization operates, and names of Fully Sustainability Report 2013 , pp.4-5. countries with either major operations or that are specifically relevant to the Annual Report 2013 , Nature of business of EGAT and Affiliates, pp.20-25. sustainability issues covered in the report. 2.6 Nature of ownership and legal form. Fully Sustainability Report 2013 , pp.4-5. Annual Report 2013 , Nature of business of EGAT and Affiliates, pp.20-25. 2.7 Markets served (including geographic breakdown, sectors served, and Fully Sustainability Report 2013 , pp.4. types of customers/beneficiaries). Annual Report 2013 , pp.12-13, 137. 2.8 Scale of the reporting organization. Fully Sustainability Report 2013 , pp.4-5. Annual Report 2013 , Nature of business of EGAT and Affiliates, pp.20-25. 2.9 Significant changes during the reporting period regarding size, structure, or Fully Annual Report 2013 , pp 40-43. ownership. Remarks Mr.Soonchai Kamnoonsate was appointed EGAT Governor and Committee Member (Ex-officio) effective from July 31, 2013, replacing Mr.Suthat Patmasiriwat who retired on July 30, 2013. 2.10 Awards received in the reporting period. Fully Sustainability Report 2013 , pp.76-77. Annual Report 2013 , pp.80-82, 126-127, 130-132. EU1 Installed capacity, broken down by primary energy source and by regulatory Fully Sustainability Report 2013 , pp.4-5. regime. Annual Report 2013 , pp.12-14, 134. EU2 Net energy output broken down by primary energy source and by regulatory Fully Annual Report 2013 , p.136. regime. EU3 Number of residential, industrial, institutional and commercial customer Fully Annual Report 2013 , p.137. accounts. EU4 Length of above and underground transmission and distribution lines by Fully Sustainability Report 2013 , p.4. regulatory regime Annual Report 2013 , pp.16-17, 138. EU5 Allocation of CO2e emissions allowances or equivalent, broken down by Fully Sustainability Report 2013 , pp.35-36. carbon trading framework. Annual Report 2013 , pp.121-122. 3. Report Parameters Profile Disclosure Level of Location of disclosure Disclosure reporting 3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Fully Sustainability Report 2013 , p.68. 3.2 Date of most recent previous report (if any). Fully Sustainability Report 2013 , p.68. 3.3 Reporting cycle (annual, biennial, etc.) Fully Sustainability Report 2013 , p.68. 3.4 Contact point for questions regarding the report or its contents. Fully Sustainability Report 2013 , p.68. 3.5 Process for defining report content. Fully Sustainability Report 2013 , pp.14, 68. Determining materiality EGAT Sustainability Report 2013 was prepared by the Working Group of EGAT Sustainability Report Preparation consisting of representatives from all units and departments engaging in the implementation of social and environmental projects and activities across the organization. This working group determined the reporting materiality following the Guidance on Defining Report Content and its associated principles which includes the principles of materiality, stakeholder inclusiveness, sustainability context and completeness. They reviewed and assessed the level of significance by considering the economic, environmental and social impacts upon the organization as well as the stakeholders. To conclude, EGAT’s strategies and stakeholders’ interests were also taken into account. In addition, the reporting materiality analysis for this report was also based on the results of the conduct of opinion surveys, the hearings and forums, as well as the meetings for exchanges of view with numerous groups of stakeholders comprising representatives from public and private sectors, major direct customers, business partners, financial institutions, opinion leaders, NGO’s, communities and the media. Prioritizing topics within the report In prioritizing the topics of the report, EGAT has adopted the principles and core subjects as well as relevant issues of social responsibility addressed in the international standard ISO 26000 Guidance on Social Responsibility as the reporting topics and content. Since 2012, EGAT has applied the international standard ISO 26000 to all business operations across the organization. EGAT expects to create awareness on the implementation of ISO 26000 standard among all groups of stakeholder, especially EGAT employees. Meanwhile, EGAT has an aim to provide the information on the social and environmental operations in consistence with the international standard ISO 26000 to all stakeholder groups. Identifying stakeholders the organization expects to use the report EGAT expects that the following groups of stakeholder will use EGAT Sustainability Report 2013. These include, - The regulatory bodies, - The society in general, - The communities living around existing power plants and along the transmission line routes, - EGAT employees, and - The academics and non-governmental organizations. 3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased Fully Sustainability Report 2013 , p.68. facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. 3.7 State any specific limitations on the scope or boundary of the report (see Fully Sustainability Report 2013 , p.68. completeness principle for explanation of scope). 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, Fully Sustainability Report 2013 , p.68. outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. 3.9 Data measurement techniques and the bases of calculations, including Fully Sustainability Report 2013 , p.68. assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. 3.10 Explanation of the effect of any re-statements of information provided in Fully Sustainability Report 2013 , p.68. earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). 3.11 Significant changes from previous reporting periods in the scope, boundary, Fully Sustainability Report 2013 , p.68. or measurement methods applied in the report. 3.12 Table identifying the location of the Standard Disclosures in the report. Fully Sustainability Report 2013 , p.58-65, 69-74. 3.13 Policy and current practice with regard to seeking external assurance for the Fully Sustainability Report 2013 , p.68. report. 4. Governance, Commitments, and Engagement Profile Disclosure Level of Location of disclosure Disclosure reporting 4.1 Governance structure of the organization, including committees under the Fully Sustainability Report 2013, Organizational Governance, p.16. highest governance body responsible for specific tasks, such as setting Annual Report 2013, Organization Chart, p.38 strategy or organizational oversight. Structure of Organizational Management, pp. 39-41. 4.2 Indicate whether the Chair of the highest governance body is also an Fully Sustainability Report 2013 , Organizational Governance, p.16. executive officer. Annual Report 2013 , Executive Committee, p.42. 4.3 For organizations that have a unitary board structure, state the number of Fully Sustainability Report 2013 , Organizational Governance, p.16. members of the highest governance body that are independent and/or non- Annual Report 2013 , Structure of Organizational Management, p.39. executive members. 4.4 Mechanisms for shareholders and employees to provide recommendations Fully Sustainability Report 2013 , pp. 16-17 or direction to the highest governance body. Annual Report 2013 , pp. 82-83 4.5 Linkage between compensation for members of the highest governance Fully Sustainability Report 2013 , Assessment of the Board of Directors and Determination of body, senior managers, and executives (including departure arrangements), Remunerations, p.17. and the organization's performance (including social and environmental Annual Report 2013 , Remuneration for Directors, p.51, performance). Responsibility of the Board of Directors, pp.82-83. 4.6 Processes in place for the highest governance body to ensure conflicts of Fully Sustainability Report 2013 , Process in Place for EGAT top management to avoid conflict of interest are avoided. interest, p.17. Annual Report 2013 , Conflict of Interest, p.88. 4.7 Process for determining the qualifications and expertise of the members of Fully Sustainability Report 2013 , Setting requirements for qualifications and expertise of high- the highest governance body for guiding the organization's strategy on level executives, p.17-18 economic, environmental, and social topics. Annual Report 2013 , Committee for Advisor and Expert Nomination, p. 47 4.8 Internally developed statements of mission or values, codes of conduct, and Fully Sustainability Report 2013 , Value, ethics and principles relevant to economic, environment al principles relevant to economic, environmental, and social performance and and social performances, p.18. the status of their implementation. Annual Report 2013 , Ethics and code of conduct, p.87. 4.9 Procedures of the highest governance body for overseeing the Fully Sustainability Report 2013 , Precautionary approaches and principles, p.18 organization's identification and management of economic, environmental, Annual Report 2013 , Responsibility of the Board of Directors, p.82. and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. 4.10 Processes for evaluating the highest governance body's own performance, Fully Sustainability Report 2013 , Assessment of the board of directors and determination of particularly with respect to economic, environmental, and social remunerations, p.17 performance. Annual Report 2013 , Board self-assessment, p.50 4.11 Explanation of whether and how the precautionary approach or principle is Fully Sustainability Report 2013 , Precautionary approaches and principles, p.18. addressed by the organization. 4.12 Externally developed economic, environmental, and social charters, Fully Sustainability Report 2013 , Membership in and support for external agencies, pp.18-19. principles, or other initiatives to which the organization subscribes or endorses. 4.13 Memberships in associations (such as industry associations) and/or Fully Sustainability Report 2013 , Membership in and support for external agencies, pp.18-19. national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. 4.14 List of stakeholder groups engaged by the organization. Fully Sustainability Report 2013 , Issues concerning stakeholders' expectations and EGAT's response mechanisms, pp.19-20. Annual Report 2013 , Treatment to stakeholders, pp.84-85. 4.15 Basis for identification and selection of stakeholders with whom to engage. Fully Sustainability Report 2013 , Issues concerning stakeholders' expectations and EGAT's response mechanisms, pp.19-20. Annual Report 2013 , Treatment to stakeholders, pp.84-85. 4.16 Approaches to stakeholder engagement, including frequency of Fully Sustainability Report 2013 , Stakeholder Engagement, pp. 20-21. engagement by type and by stakeholder group. Annual Report 2013 , Treatment to stakeholders, pp.84-85. 4.17 Key topics and concerns that have been raised through stakeholder Fully Sustainability Report 2013 , Issues concerning stakeholders' expectations and EGAT's engagement, and how the organization has responded to those key topics response mechanisms, pp.19-20. and concerns, including through its reporting. Annual Report 2013 , Treatment to stakeholders, pp.84-85. STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs) EUSS Disclosure Level of Location of disclosure DMAs reporting DMA EC Disclosure on Management Approach EC Aspects Economic performance Fully Annual Report 2013 , Analysis of operating results and financial status, pp.26-30. Market presence Fully Sustainability Report 2013 , Conditions of work and social protection, p.25. Fair competition, p.42. Employment creation and skill development, pp.48-49. Performance Disclosure of additional GRI G3 indicator at A level, p.62. Indirect economic impacts Fully Sustainability Report 2013 , Community involvement and development, pp.48-49. Annual Report 2013 , Economic and Electricity Overview, pp.10-11. Availability and reliability Fully Sustainability Report 2013 , Access to essential services, p.45. Annual Report 2013 , Power Development and Future Plan, pp.94-105. EU6 Management approach to ensure short and long-term electricity availability Fully Sustainability Report 2013 , Access to essential services, p.45. and reliability Annual Report 2013, Power Development and Future Plan, pp.94-105. Demand-side management Fully Sustainability Report 2013 , Consumer issues, pp.43-45. Annual Report 2013, Demand-side management (DSM), pp.124-126. EU7 Demand-side management programs including residential, commercial, Fully Sustainability Report 2013 , Consumer issues, pp.43-45. institutional and industrial programs Annual Report 2013, Demand-side management (DSM), pp.124-126. System efficiency Fully Annual Report 2013 , EGAT generation facilities, pp.14-15. Research and development Fully Sustainability Report 2013 , Technology and development and access, pp.53-54. Annual Report 2013, Research and development, pp.105-109. EU8 Research and development activity and expenditure aimed at providing Fully Sustainability Report 2013 , Technology and development and access, pp.53-54. reliable electricity and promoting sustainable development Annual Report 2013, Research and development, pp.105-109. Plant decommissioning Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, p.59. EU9 Provisions for decommissioning of nuclear power sites Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, p.59. DMA EN Disclosure on Management Approach EN

Aspects Materials COMM Fully Sustainability Report 2013, Sustainable resource use, and Clean electricity generation, p.37. The management of effluents and waste, p.34. Annual Report 2013, Fuel consumption, p.138. Reservoir operation, p.139. Energy Fully Sustainability Report 2013 , Sustainable resource use, p.37. Energy Management, p.38. Promotion of sustainable consumption, and Impacts of EGAT's DSM program during 2009- 2013, pp.43-44. Annual Report 2013 , Renewable energy power plant development, p.98. Demand-side management (DSM), pp.124-126.

Water COMM Fully Sustainability Report 2013 , Water Quality Management, p.33. Annual Report 2013 , Reservoir operation, p.139.

Biodiversity COMM Fully Sustainability Report 2013 , Protection of the environment, biodiversity and restoration of natural habitats, p.38-40. Annual Report 2013 , Activities concerning the environmental conservation, pp.119-123.

Emissions, effluents and waste COMM Fully Sustainability Report 2013 , Air quality management, pp.31-32. Management of effluents and waste, pp.34-35. Climate change mitigation and adaptation, pp.35-36. Annual Report 2013 , Project on clean development mechanism, pp.121-122. Products and services Fully Sustainability Report 2013 , The environment, pp.30-31. Climate change mitigation and adaptation, pp.35-36. Annual Report 2013 , Activities concerning the environmental conservation, pp.119-122. Compliance Fully Sustainability Report 2013 , The environment, pp.30-31. Transport Fully Sustainability Report 2013 , Employment and employment relationship, p.23. Overall Fully Sustainability Report 2013 , Environmental conservation expenses and investment, p.40. Annual Report 2013 , Activities concerning the environmental conservation, pp.119-122. DMA LA Disclosure on Management Approach LA Aspects Employment Fully Sustainability Report 2013 , Labor practices, pp.23-25 EU14 Programs and processes to ensure the availability of a skilled workforce Fully Sustainability Report 2013 , Human resources development, p.27. Annual Report 2013, Organization and human resource development, pp.110-111. EU15 Percentage of employees eligible to retire in the next 5 and 10 years broken Fully Sustainability Report 2013 , Employment and employment relationships, pp.23-24. down by job category and by region EU16 Policies and requirements regarding health and safety of employees and Fully Sustainability Report 2013 , Promotion of occupational health and safety and the working employees of contractors and subcontractors environment, p.26. Labor/management relations Fully Sustainability Report 2013 , Freedom of association and collective bargaining, and EGAT's labor relations, p.25. Occupational health and safety Fully Sustainability Report 2013 , Promotion of occupational health and safety and the working environment, p.26. Training and education Fully Sustainability Report 2013 , Human resource development, p.27. Annual Report 2013, Organization and human resource development, pp.110-111. Diversity and equal opportunity Fully Sustainability Report 2013 , Fundamental principles and rights at work, p.22. Employment and employment relationships, pp.23-24. DMA HR Disclosure on Management Approach HR Aspects Investment and procurement practices Fully Sustainability Report 2013 , Promoting Social Responsibility in the value chain, p.42 Performance Disclosure of additional GRI G3 indicator at A level, pp.62, 64. Non-discrimination Fully Sustainability Report 2013 , Discrimination and vulnerable group, p.22. Performance Disclosure of additional GRI G3 indicator at A level, p.62. Freedom of association and collective bargaining Fully Sustainability Report 2013 , Freedom of association and collective bargaining, p.25. Child labor Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, p.63. Forced and compulsory labor Fully Sustainability Report 2013 , Labor Practices, p.23 Performance Disclosure of additional GRI G3 indicator at A level, p.63. Security practices Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, pp.58, 64. Indigenous rights Fully Sustainability Report 2013 , Discrimination and vulnerable group, and Fundamental principles and rights at work, p.22. Performance Disclosure of additional GRI G3 indicator at A level, p.65. DMA SO Disclosure on Management Approach SO Aspects Community Fully Sustainability Report 2013 , Community involvement and development, pp.48-57. Annual Report 2013 , Activities concerning the communities around the power plants, pp.116-119. EU19 Stakeholder participation in the decision making process related to energy Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A planning and infrastructure development. level, pp.59-60. Annual Report 2013 , Stakeholders' participation and public hearing, p.121. EU20 Approach to managing the impacts of displacement Fully Annual Report 2013 , Resettlement Cost, p.159. Corruption Fully Sustainability Report 2013 , Anti-corruption Practices, p.25 Anti-corruption, p.41. Annual Report 2013 , Information disclosure and transparency, p.86. Ethics and codes of conduct, p.87. Conflict of interest, p.88. Promotion and dissemination of activities concerning corporate governance, p.88-89. Public policy Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, p.64. Anti-competitive behavior Fully Sustainability Report 2013 , Fair competition, p.42. Compliance Fully During 2013 EGAT underwent no fines and monetary sanctions. Disaster/Emergency planning and response Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, pp.60-61. EU21 Contingency planning measures, disaster/emergency management plan Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A and training programs, and recovery/restoration plans. level, pp.60-61. DMA PR Disclosure on Management Approach PR Aspects Customer health and safety Fully Sustainability Report 2013 , Education and awareness, p.45. Product and service labeling Fully Sustainability Report 2013 , Promotion of sustainable consumption, pp.43-44. Marketing communications Fully Sustainability Report 2013 , Fair marketing, factual and unbiased information and fair contractual practices, p.43. Annual Report 2013 , Information disclosure and transparency, p.86. Official information act compliance report, pp.90-93. Customer privacy Fully Sustainability Report 2013 , Consumer service, support, and complaint and dispute resolution, p.44. Compliance Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, p.64. Access Fully Sustainability Report 2013 , Access to essential service, p.45. EU23 Programs, including those in partnership with government, to improve or Fully Sustainability Report 2013 , Access to essential service, p.45. Annual Report 2013 , maintain access to electricity and customer support services. Transmission system pp.16-17. Transmission system development and expansion project, pp.100-104. Provision of information Fully Sustainability Report 2013 , Fair marketing, factual and unbiased information and fair contractual practices, p.43. Annual Report 2013 , Information disclosure and transparency, p.86. Official information act compliance report, pp.90-93. EU24 Practices to address language, cultural, low literacy and disability related Fully Sustainability Report 2013 , Education and awareness, p.45. barriers to accessing and safely using electricity and customer support Resolving grievances, p.22. services Annual Report 2013 , Information disclosure and transparency, p.86. Official information act compliance report, pp.90-93. STANDARD DISCLOSURES PART III: Performance Indicators Economic Indicator Disclosure Level of Location of disclosure reporting Economic performance EC1 Direct economic value generated and distributed, including revenues, Fully Annual Report 2013 , Analysis of operating results and financial status, pp.26-27. operating costs, employee compensation, donations and other community Employee benefit obligation, pp, 159-160. investments, retained earnings, and payments to capital providers and governments. EC2 Financial implications and other risks and opportunities for the Fully Sustainability Report 2013 , Climate change mitigation and adaptation, pp.35-36. organization's activities due to climate change. EC3 Coverage of the organization's defined benefit plan obligations. Fully Annual Report 2013 , Employee benefit obligation, pp.159-160. Staff AID Fund and Provident Fund, pp.160-161. EC4 Significant financial assistance received from government. Fully In 2013, EGAT did not receive any assistance from the Thai government. Market Presence EC5 Range of ratios of standard entry level wage compared to local minimum Fully Sustainability Report 2013 , Conditions of work and social protection, p.25. wage at significant locations of operation. EC6 Policy, practices, and proportion of spending on locally-based suppliers at Fully Sustainability Report 2013, Fair competition, p.42. significant locations of operation. Performance Disclosure of additional GRI G3 indicator at A level, p.62. EC7 Procedures for local hiring and proportion of senior management hired from Fully Sustainability Report 2013 , Employment creation and skill development, pp.48-49. the local community at significant locations of operation. Practice for granting preference to local residents when hiring in significant locations of operation. In 2013, EGAT continued placing prime importance upon the granting preference to local communities when hiring in significant locations of operation. During 2013, EGAT sought to recruit 686 new employees from outside organization. Of this total, 522 employees were for positions in general. The remaining 164 new employees, or 23.91 percent, were hired to fulfill the positions requ ired by the existing dams, power plants, substations and facilities in all four regions across the country. Proportion for senior management hired from the local community at significant location of operation. At present, EGAT does have neither policies nor common practices to hire senior management using data of full-time employees from the local communities in significant locations of operation. Definition of "Senior management". EGAT defines the ‘senior management’ as EGAT’s executives ranging from the Director of Department up to the Deputy Governor. Indirect economic impacts EC8 Development and impact of infrastructure investments and services Fully Sustainability Report 2013 , provided primarily for public benefit through commercial, in-kind, or pro Health and access to health services promotion, pp.52-53. bono engagement. Social investment, p.55. Annual Report 2013 , CSR achievement, pp.126-127. EC9 Understanding and describing significant indirect economic impacts, Fully Annual Report 2013, Economic and Electricity Overview, pp.10-11. including the extent of impacts. CSR achievement, pp.126-127. Availability and reliability EU10 Planned capacity against projected electricity demand over the long term, Fully Annual Report 2013 , Power development and future plan, pp.94-96, 100. broken down by energy source and regulatory regime. System efficiency EU11 Average generation efficiency of thermal plants by energy source and Fully Annual Report 2013 , EGAT generation facilities, pp.14-15. regulatory regime. EU12 Transmission and distribution losses as a percentage of total energy. Fully In 2013, EGAT's transmission loss was 1.67 percent of the total energy. Environmental Indicator Disclosure Level of Location of disclosure reporting Materials

EN1 COMM Materials used by weight or volume. Fully Sustainability Report 2013 , Sustainable resource use, and Clean electricity generation, p.37. Annual Report 2013 , Fuel consumption, p. 138. Reservoir operation, p.139. EN2 Percentage of materials used that are recycled input materials. Fully Sustainability Report 2013 , The Management of effluents and waste, p.34. Energy EN3 Direct energy consumption by primary energy source. Fully Sustainability Report 2013 , Sustainable resource use, p.37. In 2013, EGAT’s direct energy consumption by primary energy sources consisted of solar energy, wind energy, hydropower energy and geothermal energy. Indirect energy consumption from primary energy sources included the electricity generation and purchase from domestic fossil-fueled base power plants and those of neighboring countries. During the year, total energy consumption by EGAT’s own operations equals 3,756,456 gigajoules. EGAT’s Gross Electricity Generation and Purchase - Direct energy from primary energy sources: Hydropower (Domestic power plants) 5,419.53 Million kWh (3.12%), Hydropower (Purchased from neighboring utilities) 12,572.20 Million kWh (7.24%) and Biomass and renewable energy 3,364.44 Million kWh (1.94%) - Indirect energy from primary energy sources: Natural gas 117,005.08 Million kWh (67.43%), Coal 33,386.74 Million kWh (19.24%), Fuel oil and diesel oil 1,787.46 Million kWh (1.03%) In 2013, EGAT’s energy generation from existing domestic power plants totaled 72,113.94 million kWh. EGAT also purchased energy, of 101,421.51 million kWh, from domestic private power plants and power plants in neighboring countries. A portion of electricity generated, which was 1,043.46 million kWh or 0.60 percent of total energy generation and purchase, was consumed by EGAT’s own operations. The energy consumption was for the daily operations at EGAT Headquarters, the operations of water pumping at three major hydroelectric dams, the operations of Mae Moh Mine and power plant, as well as the operations of high-voltage substations and facilities. The remaining larger portion of energy, of 169,530.32 million kWh in total, or of 97.69 percent of gross energy generation and purchase, was supplied for sale to external customers as well as to serve as standby power supply. EGAT’s major customers in 2013 included the Metropolitan Electricity Authority (MEA), the Provincial Electricity Authority (PEA), a certain number of direct customers, the Electricite du Laos (EDL), Tenega Nasional Berhad (TNB)-Malaysia, and Electricite du Cambodge (EDC)-Cambodia. In 2013, EGAT’s power system loss accounted for 2,013.10 million kWh, or 1.71 percent of total energy generation and purchase.

EN3 Direct energy consumption by primary energy source. Fully Gross Energy Generation and Purchase, and Sales - Total energy generation and purchase 173,545.45 Million kWh (100%): EGAT’s total generation 72,113.94 Million kWh (41.56%) and Total energy purchase 101,421.51 Million kWh (58.44%) - Total energy sales 169,530.32 Million kWh (97.69%): Metropolitan Electricity Authority (MEA) 49,623.63 Million kWh (28.60%), Provincial Electricity Authority (PEA) 116,793.35 Million kWh (67.30%), Direct customers 1,635.94 Million kWh (0.94%), Neighboring utilities 1,374.75 Million kWh (0.79%), Other minor customers 4.61 Million kWh (0%) and Standby power supply 98.04 Million kWh (0.06 %) - Total energy consumption by EGAT’s own operations 1,043.46 Million kWh (0.60%): Consumption at high-voltage substations and facilities 73.53 Million kWh (0.04%), Consumption for water pumping at Srinagarind dam 71.03 Million kWh (0.04 %), Consumption for water pumping at Bhumibol dam 0.3 Million kWh (0%), Consumption for water pumping at Lam Ta Khong Jolabha Vadhana power plant 245.71 Million kWh (0.14%), Consumption for the operations at Mae Moh Mine (private sector) 491.1 Million kWh (0.28%), Supply to Tenaga Nasional Berhad (TNB)-Malaysia, via HVDC tie-line 129.53 Million kWh (0.07 %) and Consumption at EGAT Headquarters (private sector) 32.26 Million kWh (0.02%) - Total power system loss 2,961.66 Million kWh (1.71%) EN4 Indirect energy consumption by primary source. Fully Sustainability Report 2013 , Clean electricity generation, p.37. EN5 Energy saved due to conservation and efficiency improvements. Fully Sustainability Report 2013 , Energy Management, p.38. Promotion of sustainable consumption, and Impacts of EGAT's DSM program during 2009- 2013, pp.43-44. EN6 Initiatives to provide energy-efficient or renewable energy based products Fully Sustainability Report 2013 , Promotion of sustainable consumption, and Impacts of EGAT's and services, and reductions in energy requirements as a result of these DSM program during 2009-2013, pp.43-44. initiatives. Annual Report 2013 , Renewable energy power plant development, p.98. Demand-side management (DSM), pp.124-126. EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Fully Sustainability Report 2013 , Energy Management, p.38. Promotion of sustainable consumption, and Impacts of EGAT's DSM program during 2009- 2013, p.43-44. Water

EN8 COMM Total water withdrawal by source. Fully Sustainability Report 2013 , Water Quality Management, p.33. Annual Report 2013 , Reservoir operation, p.139. EN9 Water sources significantly affected by withdrawal of water. Fully Sustainability Report 2013 , Water Quality Management, p.33. EN10 Percentage and total volume of water recycled and reused. Fully Sustainability Report 2013 , Water Quality Management, p.33. Annual Report 2013 , Study on integrated reclamation of cooling blowndown, p.106. Biodiversity EN11 Location and size of land owned, leased, managed in, or adjacent to, Fully Sustainability Report 2013 , Protection of the environment, biodiversity and restoration of protected areas and areas of high biodiversity value outside protected natural habitats, p.38. areas.

EN12 COMM Description of significant impacts of activities, products, and services on Fully Sustainability Report 2013 , Protection of the environment, biodiversity and restoration of biodiversity in protected areas and areas of high biodiversity value outside natural habitats, pp.38-39. protected areas. EU13 Biodiversity of offset habitats compared to the biodiversity of the affected Fully Sustainability Report 2013 , Protection of the environment, biodiversity and restoration of areas natural habitats, p.39-40. EN13 Habitats protected or restored. Fully Sustainability Report 2013 , Protected areas and rehabilitation, p.40.

EN14 COMM Strategies, current actions, and future plans for managing impacts on Fully Sustainability Report 2013 , Strategies and future plans, p.40. biodiversity. Annual Report 2013 , Activities concerning the environmental conservation, pp.119-123. EN15 Number of IUCN Red List species and national conservation list species Fully Sustainability Report 2013 , IUCN Red List species and a list of plants and wildlife species with habitats in areas affected by operations, by level of extinction risk. protected in the project area, p.39. Emissions, effluents and waste

EN16 COMM Total direct and indirect greenhouse gas emissions by weight. Fully Sustainability Report 2013 , Air quality management, pp.31-32. EN17 Other relevant indirect greenhouse gas emissions by weight. Fully Sustainability Report 2013 , Air quality management, pp.31-32.

EN18 COMM Initiatives to reduce greenhouse gas emissions and reductions achieved. Fully Sustainability Report 2013 , Climate change mitigation and adaptation, pp.35-36. Annual Report 2013 , Project on clean development mechanism, pp.121-122. EN19 Emissions of ozone-depleting substances by weight. Fully Sustainability Report 2013 , Air quality management, pp.31-32.

EN20 COMM NOx, SOx, and other significant air emissions by type and weight. Fully Sustainability Report 2013 , Air quality management, p.32.

EN21 COMM Total water discharge by quality and destination. Fully Sustainability Report 2013 , Water Quality Management, p.33. Annual Report 2013 , Reservoir operation, p.139.

EN22 COMM Total weight of waste by type and disposal method. Fully Sustainability Report 2013 , The Management of effluents and waste, p.34-35. EN23 Total number and volume of significant spills. Fully Sustainability Report 2013 , The Management of effluents and waste, p.35. EN24 Weight of transported, imported, exported, or treated waste deemed Fully Sustainability Report 2013 , The Management of effluents and waste, p.35. hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. EN25 Identity, size, protected status, and biodiversity value of water bodies and Fully Sustainability Report 2013 , Protection of the environment, biodiversity and restoration of related habitats significantly affected by the reporting organization's natural habitats, p.39-40 discharges of water and runoff. Products and services EN26 Initiatives to mitigate environmental impacts of products and services, and Fully Sustainability Report 2013 , The environment, pp.30-31. extent of impact mitigation. Climate change mitigation and adaptation, pp.35-36. Annual Report 2013 , Activities concerning the environmental conservation, pp.119-122. EN27 Percentage of products sold and their packaging materials that are Fully Sustainability Report 2013 , The Management of effluents and waste, p.35. reclaimed by category. Compliance EN28 Monetary value of significant fines and total number of non-monetary Fully During 2013, no significant fines and non-monetary sanctions for non-compliance with sanctions for non-compliance with environmental laws and regulations. environmental laws and regulations were imposed upon EGAT. Transport EN29 Significant environmental impacts of transporting products and other goods Fully Sustainability Report 2013 , Employment and employment relationship, p.23. and materials used for the organization's operations, and transporting members of the workforce. Overall EN30 Total environmental protection expenditures and investments by type. Fully Sustainability Report 2013 , Environmental conservation expenses and investment, p.40. Social: Labor Practices and Decent Work Indicator Disclosure Level of Location of disclosure reporting Employment

LA1 COMM Total workforce by employment type, employment contract, and region. Fully Sustainability Report 2013 , Employment and employment relationships, pp.23-24. Annual Report 2013 , Workforce, p.139.

LA2 COMM Total number and rate of employee turnover by age group, gender, and Fully Sustainability Report 2013 , Employment and employment relationships, p.24. region. EU17 Days worked by contractor and subcontractor employees involved in Not Information about this has not yet been collected at EGAT. It is expected to be reported in construction, operation and maintenance activities. 2015. EU18 Percentage of contractor and subcontractor employees that have Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A undergone relevant health and safety training. level, p.60. LA3 Benefits provided to full-time employees that are not provided to temporary Fully In 2013, EGAT provided benefits to full-time employees which are not provided to temporary or part-time employees, by major operations. or part-time employees as follows. - Medical fee/medical care for disabilities, including medical fee for employees, their spouse and children; and their parents - Allowance and loan for children's education - Allowance for victims of public danger - Additional payment for employees in shift premium - Additional payment for flight hours - Additional payment for transmission line maintenance - Additional payment for underwater operation - Additional payment for working on aircrafts - Bonus - Disabilities out of duty - Welfare for employees in danger or in sickness during work or due to risky works - Compensation for leaving work in several cases including dismissal without mistake, early retirement, and retirement - Allowance for cremention - Loan for necessity - Electricity Allowance - Additional payment for working with machinery - Additional payment for transmission line inspection - Additional payment for welding skill - Additional payment for tunnel work - Additional payment for working on oil tanker - Additional payment for participating the army forces in time of war Labor/management relations

LA4 COMM Percentage of employees covered by collective bargaining agreements. Fully Sustainability Report 2013 , Freedom of association and collective bargaining, p.25. LA5 Minimum notice period(s) regarding significant operational changes, Fully Notices are made promptly. including whether it is specified in collective agreements. Occupational health and safety LA6 Percentage of total workforce represented in formal joint management- Fully EGAT's occupational health, safety and working environment committee comprises 10 worker worker health and safety committees that help monitor and advise on representatives and 10 management representatives. occupational health and safety programs.

LA7 COMM Rates of injury, occupational diseases, lost days, and absenteeism, and Fully Sustainability Report 2013 , Promotion of occupational health and safety and the working number of work-related fatalities by region. environment, p.26. LA8 Education, training, counseling, prevention, and risk-control programs in Fully Sustainability Report 2013 , EGAT's labor relations, and Promotion of occupational health place to assist workforce members, their families, or community members and safety and the working environment, p.25-26. regarding serious diseases. LA9 Health and safety topics covered in formal agreements with trade unions. Fully Sustainability Report 2013 , EGAT's labor relations, and Promotion of occupational health and safety and the working environment, p.25-26. Training and education LA10 Average hours of training per year per employee by employee category. Fully Sustainability Report 2013 , Human resources development, p.27. During 2013, a total 114,502 man-days of training were organized by EGAT Human Resources Department. LA11 Programs for skills management and lifelong learning that support the Fully Sustainability Report 2013 , Human resources development, p.27. continued employability of employees and assist them in managing career Annual Report 2013 , Organization and human resource development, pp.110-111. endings. LA12 Percentage of employees receiving regular performance and career Fully Sustainability Report 2013 , Human resources development, p.27. development reviews. Annual Report 2013 , Organization and human resource development, pp.110-111. Diversity and equal opportunity LA13 Composition of governance bodies and breakdown of employees per Fully Sustainability Report 2013 , Composition of Board of Directors, p.16. category according to gender, age group, minority group membership, and Employment and employment relationships, p.24. other indicators of diversity. Annual Report 2013 , Board of Directors, pp.39-40. Workforce, p.139. LA14 Ratio of basic salary of men to women by employee category. Fully Sustainability Report 2013 , Proportions of male and female employees' salaries, p.24. The ratio of basic salary of men to women by employee category are as follow. ▪ Executive 1 : 0.98 ▪ Management 1: 1.02 ▪ Employee 1: 0.99 Social: Human Rights Indicator Disclosure Level of Location of disclosure reporting Investment and procurement practices HR1 Percentage and total number of significant investment agreements that Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A include human rights clauses or that have undergone human rights level, p.62. screening. HR2 Percentage of significant suppliers and contractors that have undergone Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A screening on human rights and actions taken. level, p.62. HR3 Total hours of employee training on policies and procedures concerning Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A aspects of human rights that are relevant to operations, including the level, p.64. percentage of employees trained. Non-discrimination HR4 Total number of incidents of discrimination and actions taken. Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A level, pp.62-63. Freedom of association and collective bargaining

HR5 COMM Operations identified in which the right to exercise freedom of association Fully Sustainability Report 2013 , Freedom of association and collective bargaining, p.25. and collective bargaining may be at significant risk, and actions taken to support these rights. Child labor HR6 Operations identified as having significant risk for incidents of child labor, Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A and measures taken to contribute to the elimination of child labor. level, p.63. Forced and compulsory labor HR7 Operations identified as having significant risk for incidents of forced or Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A compulsory labor, and measures to contribute to the elimination of forced or level, p.63. compulsory labor. Security practices HR8 Percentage of security personnel trained in the organization's policies or Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A procedures concerning aspects of human rights that are relevant to level, p.64. operations. Indigenous rights HR9 Total number of incidents of violations involving rights of indigenous people Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A and actions taken. level, p.65. Social: Society Indicator Disclosure Level of Location of disclosure reporting Community

SO1 COMM Nature, scope, and effectiven ess of any programs and practices that assess Fully Sustainability Report 2013 , Human rights, p.22 and manage the impacts of operations on communities, including entering, The environment, p.30, 40. operating, and exiting. Annual Report 2013 , Activities concerning the communities around the power plants, pp.116- 122. EU22 Number of people physically or economically displaced and compensation, Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A broken down by type of project. level, p.61. Corruption SO2 Percentage and total number of business units analyzed for risks related to Fully Sustainability Report 2013 , Fair operating practices, pp.41-42. corruption. SO3 Percentage of employees trained in organization's anti-corruption policies Fully Sustainability Report 2013 , Human resource development, p.27. and procedures. Anti-corruption, p.41. Annual Report 2013 , Promotion and dissemination of activities concerning corporate governance, p.88-89. SO4 Actions taken in response to incidents of corruption. Fully Sustainability Report 2013 , Anti-corruption practices, p.25. Public policy SO5 Public policy positions and participation in public policy development and Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A lobbying. level, p.64. SO6 Total value of financial and in-kind contributions to political parties, Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A politicians, and related institutions by country. level, p.65. Anti-competitive behavior SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and Fully Sustainability Report 2013 , Fair operation practices, pp.41-42 monopoly practices and their outcomes. Compliance SO8 Monetary value of significant fines and total number of non-monetary Fully In 2013, no fines and monetary sanctions were imposed upon EGAT. sanctions for non-compliance with laws and regulations. Social: Product Responsibility Indicator Disclosure Level of Location of disclosure reporting Customer health and safety

PR1 COMM Life cycle stages in which health and safety impacts of products and Fully Sustainability Report 2013 , services are assessed for improvement, and percentage of significant Access to essential service, p.45. products and services categories subject to such procedures. Performance Disclosure of additional GRI G3 indicator at A level, p.64. Annual Report 2013 , Transmission system, pp.16-17. PR2 Total number of incidents of non-compliance with regulations and voluntary Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A codes concerning health and safety impacts of products and services during level, p.65. their life cycle, by type of outcomes. EU25 Number of injuries and fatalities to the public involving company assets, Fully Sustainability Report 2013 , Work-related accident and injuries statistics, p.26. including legal judgments, settlements and pending legal cases of diseases. Product and service labeling PR3 Type of product and service information required by procedures, and Fully Sustainability Report 2013 , Consumer issues, pp.43-44. percentage of significant products and services subject to such information Annual Report 2013 , Official information act compliance report, pp.90-91. requirements. PR4 Total number of incidents of non-compliance with regulations and voluntary Fully Annual Report 2013 , Official information act compliance report, pp.90-91. codes concerning product and service information and labeling, by type of outcomes. PR5 Practices related to customer satisfaction, including results of surveys Fully Sustainability Report 2013 , Survey on stakeholders' attitudes towards EGAT's operations, measuring customer satisfaction. pp.66-67. Annual Report 2013 , Public complaint process, pp.92-93. Marketing communications PR6 Programs for adherence to laws, standards, and voluntary codes related to Fully Sustainability Report 2013 , Consumer issues, pp.43-45. marketing communications, including advertising, promotion, and Annual Report 2013 , Official information act compliance report, pp.90-91. sponsorship. PR7 Total number of incidents of non-compliance with regulations and voluntary Fully Annual Report 2013 , Official information act compliance report, pp.90-91. codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Customer privacy PR8 Total number of substantiated complaints regarding breaches of customer Fully Annual Report 2013 , Public complaint process, pp.92-93. privacy and losses of customer data. Remarks : There is no complaint regarding breaches of customer privacy and losses of customer data. Compliance PR9 Monetary value of significant fines for non-compliance with laws and Fully Sustainability Report 2013 , Performance Disclosure of additional GRI G3 indicator at A regulations concerning the provision and use of products and services. level, p.64. Access EU26 Percentage of population unserved in licensed distribution or service areas. Not This indicator has been evaluated as not material for EGAT. EGAT owns and operates a high voltage transmission network which covers all parts of the country. EGAT generates and purchases bulk electricity from private power producers and neighboring countries, and sells wholesale electric energy to two distributing authorities and a small number of direct industrial customers as well as neighboring utilities. EU27 Number of residential disconnections for non-payment, broken down by Not This indicator has been evaluated as not material for EGAT. EGAT owns and operates a duration of disconnection and by regulatory regime. high voltage transmission network which covers all parts of the country. EGAT generates and purchases bulk electricity from private power producers and neighboring countries, and sells wholesale electric energy to two distributing authorities and a small number of direct industrial customers as well as neighboring utilities. EU28 Power outage frequency. Fully Annual Report 2013 , EGAT's power plant performance, p.15. EU29 Average power outage duration. Fully Annual Report 2013 , Transmission system, pp.16-17. EU30 Average plant availability factor by energy source and by regulatory regime. Fully Annual Report 2013 , EGAT generation facilities, p.14.

76 AWARDS OF GREAT PRIDE During 2013, EGAT continued placing emphasis on demonstrating its commitment to social responsibility, operating with consistent integrity, equitability and sincerity. It has also been adhering to corporate governance principles with proper supervision, transparency, accountability and counter-corruption. These have been set as targets of the organization of which its ultimate aim is to work towards improving the well-being of Thai people, to strengthen the Thai economy and to be an organization of national pride for the Thai society. The numerous awards given to EGAT during 2013 brought great pride to the organization and encouraged its personnel to pursue their determination to make EGAT a leading power utility which keeps developing the quality of the electricity system for security and sustainability, bringing happiness to the Thai society at large.

ASEAN Energy Awards 2013 During 2013, four ASEAN Energy Awards listed below were given to EGAT. The competition was organized by ASEAN Centre for Energy with the presentation ceremony taking place during the 31st Meeting of ASEAN Ministers on Energy Meeting (AMEM) held in Bali, Indonesia, from September 25-26, 2013. The first runner-up award in ASEAN Renewable Energy Project Competition, in Community-Based Off-Grid Category has gone to a micro-hydropower project in Baan Khlong Rua community of Chumphon province in southern Thailand. The first runner-up award in ASEAN Best Practice in Coal Projects, in Best Practice-Clean Coal Use and Technology in Power Generation Category went to Mae Moh power plant, in the northern Lampang province. The second runner-up award in ASEAN Best Practice in Coal Projects, in Best Practice in the Surface Coal Mining Category went to Mae Moh Mine in Lampang province. The ASEAN Individual Excellence in Energy Management went to Mr. Sutat Patmasiriwat, former EGAT Governor for serving as former HAPUA Chairman. 77

Thailand Coal Awards 2013, which were presented by the Department of Mineral Fuels, Ministry of Energy, included two awards, namely the Best Practice of Surface Coal Mining for the operation of Mae Moh mine located at Mae Moh district in Lampang province, and the Clean Coal Use & Technology (Power Generation) for the operation of Mae Moh power plant located at Mae Moh district in Lampang province. Thailand Energy Awards 2013, presented by the Department of Alternative Energy Development and Efficiency, Ministry of Energy, included two awards, namely the Alternative energy Award in the category of off-grid renewable energy for the Baan Khlong Rua community micro-hydropower project in Pa Toh district, Chumphon province, and the Energy Conservation and Alternative Energy Promotion Award in the category of websites. State-Owned Enterprise (SOE) Awards 2013, presented by the State Enterprise Policy Office (SEPO), Ministry of Finance, are namely SOE Award for Outstanding Contribution to Society and the Environment for the Ban Khlong Rua community micro-hydropower plant project in Pa Toh district, Chumphon province, and SOE Award for Outstanding Innovation (Honorable Mention-Organization Level) for the Voice Communication Control System (VCCS). National Occupational Safety and Health Awards 2013, presented by the Department of Labour Protection and Welfare, Ministry of Labour. EGAT 29 departments and operation units were awarded the National-level 2013 Occupational Safety and Health Awards, and the 2013 Outstanding SHE Committee Awards. Award for Contribution to Children and Youth, presented by the Office of Promotion and Protection of Children, Youth, the Elderly and Vulnerable Groups for EGAT as major sponsor of weight lifting under the “One State Enterprise, One Sport Association” project, which has been continued since 2005. CSR-DIW Awards 2013, presented by the Department of Industrial Works, Ministry of Industry, to encourage industrial works to engage in CSR activities and campaigns. In 2013, a total of 20 EGAT departments and operation units were awarded as follows: 11 level 4 CSR-DIW Advanced Awards, 6 CSR-DIW Continuous Awards, 1 CSR-DIW Network Awards, and 2 Level 2 CSR-DIW Awards. CSR-DPIM Continuous Awards 2013, presented for EGAT’s engagement in CSR activities by the Department of Primary Industries and Mines, Ministry of Industry. Honor Award for offering bilateral vocational education in pursuit of excellence. EGAT and Mae Moh EGAT College of Technology and Management jointly received a five-star grade Honor Award granted by the Office of Vocational Education Commission as model organizations supporting standardized bilateral vocational education, in both theory and practice, which offers valuable educational opportunities for people in communities. 2013 National Moral Awards. The Northeast Hydro Power Plant, Ubol Ratana Dam, Khon Kaen province, was awarded the National Moral Award 2013 in the “project category” at the 6th National Moral Marketplace and Assembly, organized by the Moral Promotion Center (Public Organization) and network organizations. A Green Office Honor Plaque presented at the 2013 Thai Environment Day Event.The Thor 102 Building located at EGAT headquarters in Bang Kruai district, Nonthaburi province was awarded this honor plaque by the Department of Environmental Quality Promotion, Ministry of Natural Resources and Environment. 2013 Thailand Quality Award (TQA). A Thailand Quality Class (TQC) award was presented by the Thailand Productivity Institute to EGAT’s Mae Moh power plant in Mae Moh district, Lampang province. 78 CSR PERFORMANCE OF THE EGAT GROUP According to the government’s state enterprise privatization policy, private entities are encouraged to invest in the production and sale of electricity in order to alleviate the investment and debt burden of the public sector in public utilities. EGAT, in response to the policy, has since 1992 set up five companies as its subsidiaries and affiliates to be engaged in electricity generation and related businesses in the following order: Electricity Generating Public Company Limited (EGCO), Ratchaburi Electricity Generating Holding Public Company Limited (RATCH), District Cooling System and Power Plant Company Limited (DCAP), EGAT International Company Limited (EGATi) and EGAT Diamond Service Company Limited (EDS). These five subsidiaries and affiliates are also known as the EGAT Group. Throughout 2013, the EGAT Group conducted business with full awareness of the importance of social responsibilities and care for the environment to its stability and sustainable growth. This covers the transparency of management with good corporate governance, the conformity with environmental and occupational health and safety standards and the promotion of community engagement and participation for sustainable growth. During the year, the companies in the Group carried out a diversity of activities reflecting creativity and recognition of responsibilities for society and the environment.

Good Corporate Governance Companies within the EGAT Group have made it their policy to operate with good corporate governance, accountability, recognition of the importance of human rights, fairness in employment and transparency, and avoidance to undertake activities which impact the society and the environment, as witnessed in their publicized CSR policy. For example, RATCH’s announced guidelines for sustainable business operation and two of its five missions: “To be socially and environmentally responsible, conducting businesses in a fair manner” and “To provide an enjoyable, secure, and motivating work environment”. Likewise, EGCO aims “To be a major sustainable Thai power company doing business in Thailand and the Asia Pacific region, with full commitment to the environment protection and social development support”.

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Operations in an environmentally friendly manner The EGAT Group attaches a great deal of importance on the conformity with the environmental management and the occupational health and safety standards. Potential impact of its operation on the environment has been regularly monitored and controlled as required by law and natural resources conservation activities are promoted. “Occupational Safety and Health Standards” RATCH’S power plants have been certified with an OHSAS 18001 standard and the occupational health standards have been enforced together with ISO 14001. RATCH’s Pradu Tao power plant also received an ISO 9001:2008 certificate, and the company has continuously followed the requirements. In addition, RATCH’s solar farm was enlisted in the Clean Development Mechanism (CDM) under the United Nations Framework Convention on Climate Change (UNFCCC). The “One Watershed Forest, One Source of Energy for Life Project” launched by EGCO in cooperation with the Department of Alternative Energy Development and Efficiency (DEDE), Ministry of Energy, to make use of potential, knowledge and expertise in the area of energy in the development of small-scale hydropower plants at the community level in order to encourage communities to conserve watershed forests and to make them sustainably energy self-reliant. Launched in Chiang Mai province, the project has benefited over 150 households who can jointly conserve a total of over 33,000 rai of watershed forest areas. 80

Social Contribution Activities The EGAT Group fully recognizes stakeholders’ participation, particularly the communities around its premise. Numerous activities are therefore conducted on a regular basis to ensure their correct understanding, with special attention paid to communities around the companies’ headquarters and the power generating plants. In addition, several projects have been implemented with a focus on bettering the quality of life of communities in the areas of education, occupation, ethics and religions. Examples of such projects are:

The “Project to Collect Information and Prepare the Maps for Learning in Khanom District” of which objective is to promote the learning of young people and to enhance the sustainable growth in nearby communities. EGCO and the Thailand Environment Institute Foundation (TEI) as well as local agencies of the public and private sectors jointly conducted surveys of areas in three sub-districts in Khanom district, Surat Thani province which include Thongnian, Kuanthoung and Khanom in order to identify the learning sources of local wisdom and culture as well as of economy, energy and natural resources.

EGCO’s “Energy For Life On Tour Activities” carried out The “Phapa Samakkhi and Donation of under the “Energy For Life and Global Warming Reduction ” Blankets and Survival Kits” activities at Wat through Sufficiency Project consisted of a series of mobile Mongkon Khiri Khet in Tak province conducted exhibitions and activities at ten participating schools by EGATi and its partner - Hutgyi Hydropower aimed at enhancing knowledge and understanding of Project – as well as EGAT and the Third energy and the environment among youths and offering Army Area. Both Thai and Myanmar people opportunities for them to demonstrate their knowledge and representatives of government agencies and competence by answering quizzes on conservation attended the event. of energy and the environment.

The “DCAP House Opening Activities” were “The Buddhism Promotion Activity” was conducted by DCAP. People from communities around the power conducted by EGAT and EDS employees who plant were invited to observe various operations in performed merit making ceremonies and order to publicize information about occupational presented lunch to Buddhist monks at Wat safety and health and to hear their feedback and Phuet Nimit which is located near Navanakorn recommendations. Industrial Estate, PathumThani province. 21 x 29.7 cm

EGAT expects to publish a report which serves as a tiny force to drive the Thai society to the more self-sustained and environmentally friendly one. Our report was produced from the best quality green paper mixed with deinked pulp and with the use of chemical-free soy ink in the printing process. We select the use of license-free Thai national font for our Thai version report. We also distribute an electronic version of the printed report to reduce the use of paper.

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