Beazley plc Annual report and accounts 2020
At our core... Beazley | Annual report 2020 www.beazley.com ... resilience, consistency and responsibility
Through the turmoil of 2020, our core elements Strategic report 01 Highlights of resilience, consistency, and responsibility have 02 At our core… 05 Key performance indicators enabled us to keep our promises to our people, 06 Our business model 08 Statement of the Chair 10 Chief Executive’s statement partners and customers – flexing and moving 14 Q&A with the Chief Executive 16 At our core... consistent growth for 34 years quickly to deliver products and services in a 18 Chief Underwriting Officer’s report 24 Performance by division volatile climate, while offering the security and 28 Claims 30 Responsible business peace of mind to focus on the future and not 40 Section 172 statement 44 Financial review 44 Group performance dwell on the past. 49 Balance sheet management 51 Capital structure 53 Operational update 56 Risk management 63 Directors’ report Governance 70 Letter from our Chair 72 Board of directors 76 Investor relations 77 Statement of corporate governance 92 Letter from the Chair of our remuneration committee 94 Directors’ remuneration report 115 Statement of directors’ responsibilities 116 Independent auditor’s report Financial statements 129 Consolidated statement of profit or loss 130 Statements of comprehensive income 131 Statements of changes in equity 133 Statements of financial position 134 Statements of cash flows 135 Notes to the financial statements 205 Glossary
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Find out more on pages 2 to 4 www.beazley.com Beazley | Annual report 2020
Highlights
Gross premiums written Net premiums written Net earned premiums report Strategic $3,563.8m $2,917.0m $2,693.4m (2019: $3,003.9m) (2019: $2,503.5m) (2019: $2,347.0m)
Net investment income Cash and investments Investment return $188.1m $6,671.5m 3.0% (2019: $263.7m) (2019: $5,851.3m) (2019: 4.8%)
Rate increase on renewals Loss before tax for the financial year 15% $50.4m (2019: 6%) (2019: Profit $267.7m)
01 Beazley | Annual report 2020 www.beazley.com At our core...
In a most challenging year, our resilience as individuals, communities and organisations has been thoroughly tested. Issues no less fundamental than Claims our health, the economy and jobs, social injustice and our planet have consumed daily life.
Life has become simultaneously more complex and simple as restrictions on where we can go and who we can see have made us think more carefully about our every action. Enforced isolation from loved ones as part of a collective effort not seen before has highlighted our individual responsibilities within a global response. Our focus on our customers remains a constant. As organisations, how we tackle global issues whether From the beginning of the pandemic when we were collectively or unilaterally has never mattered more. The health all getting used to living under restrictions, our crisis has highlighted the need for greater responsiveness and claims team took the proactive approach of working responsibility by those with power to make some difference, with our clients to settle open claims with the ahead of the pursuit of short-term advantage. objective of helping clients to focus on the future As an insurer, we play a vital role in anticipating change and and freeing up balance sheets, all while managing managing its consequences on behalf of our customers. unprecedented levels of contingency claims due Our value is in delivering risk management and risk transfer to COVID-19. solutions that help customers to thrive even in adversity. In helping customers to manage risks that threaten to derail With courts temporarily closed due to lockdown resulting at both a global and local level, insurance plays a valuable role in a significant slowdown in legal action activity, we focused in society, enriching the lives of all. We need to be strong at our time and resource on working proactively with clients our core to play our part. to resolve open claims through negotiation, with the explicit aim of reaching settlements as swiftly and efficiently as Through the turmoil of 2020, Beazley’s core elements of possible, to the mutual satisfaction of all involved. By doing resilience, consistency and responsibility have enabled us to this we were able to free up a combination of time, resource keep our promises to our people, partners and customers – and money – reducing the overall cost for clients – whilst flexing and moving quickly to deliver products and services in freeing up our claims specialists to concentrate on servicing a volatile climate, while offering the security and peace of mind the high levels of pandemic-related claims as they came in. to focus on the future and not dwell on the past.
There is much to be proud of in our teams’ efforts to improve our performance and service, such as the following examples of our core elements in practice.
02 www.beazley.com Beazley | Annual report 2020 Strategic report Strategic We are always looking for ways to deliver a better and faster service by harnessing technology to support our highly experienced team. In this very challenging year, making sure our team had the resources to maintain, even improve, service delivery for customers while operating remotely has been a priority. Clear communication has Innovation been key to providing reassurance and to understanding with regards to the often unique situations customers find themselves in, as well as to the swift resolution of claims. Our claims specialists have been quick to explain clearly the basis of a decision and to engage with customers with open minds where the picture is less clear.
Our focus on evaluating Beazley has striven to deliver products and services that respond to the changing risk environment and challenge accepted norms, enabling claims fairly and paying us to deliver the protection and peace of mind our clients need. promptly has been a From product development to our to a new market. The team takes a increasingly flexible working practices, data-led approach to assessing market consistent differentiator. it’s not just what we deliver, but how, opportunities and shaping Beazley’s that has a uniquely Beazley approach. response. It works with peers across Innovation is in our DNA and everyone the industry to push forward sustainable Beth Diamond has a role to play in driving us to do industry responses to the challenges Head of Claims things differently and better. This plays to of the day. Executive Sponsor of the the natural inquisitiveness of the people Closer to the Client Strategic Initiative we hire and is why innovation is not the Among the team’s projects this year has domain of one team. been building out our reputational risk solution, offered through the Custodian The disruption of the last 12 months has Consortium at Lloyd’s. This offers crisis Even throughout 2020, our global further demonstrated the importance of management expertise for companies claims team has delivered against investing in innovation. For this reason, facing reputational damage and covers an ambitious multi-year strategy to we launched our Incubation Underwriting a pre-agreed figure for loss of profit and digitise our claims processes, with team, which looks to nurture new support for reputational remediation. the aim of providing consistent end- concepts and identify opportunities to-end claims service for brokers and to help close the protection gap. The customers, harnessing data to improve team’s role involves discovering and claims outcomes, and leveraging developing breakthrough products and artificial intelligence and machine underwriting them post launch to de-risk It’s not just what we learning technologies to speed up and accelerate their development before decisions and payments. Our team’s they are picked up and run with by the deliver, but how we deliver efforts in evaluating claims fairly and right team of underwriters. paying promptly throughout this crisis it, that has a uniquely and the resolve to continue improving By working in concert with Beazley on our delivery are what consistently underwriters, the team also supports Beazley approach. differentiate our claims service in the efforts of the wider business in the market. evolving existing products, launching new services, reviewing elements of George Beattie cover and redesigning them to appeal Head of Incubation Underwriting
03 Beazley | Annual report 2020 www.beazley.com At our core...
Behind the products and services we provide to our customers are consistently high operational standards; expert, driven people; and a willingness to Digital do things differently.
Ian Fantozzi Chief Operating Officer
While we deeply value the interactions we have with brokers and clients and look forward to the opportunity to meet again face to face, what has been achieved remotely through robust digital channels has been game-changing. We have been making the transition to a more flexible working model through investment in IT equipment and systems to enable our people to work effectively and securely, anywhere, over the past As a company, we have always In recent years we have applied robotics two years. Faced with no choice but to tried out new technology and to improve efficiency in claims workflow work remotely, our model has been well and underwriting portfolio management tested and more digital platforms have processes in an agile, controlled for small risks by automating cumbersome been made available, supported by way to challenge ourselves to do processes so colleagues can focus on more highly skilled IT and security teams, to better for brokers and customers. complex tasks. In the London market we ensure a seamless transition to home have been fast adopters and supporters working and to support colleagues as This ongoing curiosity around the of electronic placement of risks and the much as possible. potential for digital technology has efficiency it brings, and we now place 80% stepped up in recent years, and of all of our risks in London in this way. The current health crisis has been a particularly in 2020. These activities We are using digital technology to capture reminder that disruption can come at are managed and coordinated and analyse data within portfolios to any time and also has been a catalyst through Beazley’s digital business improve exposure management, partnering for change. Although the role of digital management committee (DBMC) and with insurtechs and the Lloyd’s Lab as well technology in the insurance market Faster, Smarter Underwriting strategic as developing solutions entirely in-house. has not always been obvious from the initiative (SI). In recognition of the fact To develop and apply digital solutions outside, the reality has been more that different technology solutions are to improve customer outcomes requires nuanced and evolution has been required for risks of different size or a variety of skills and experience. This significant even if not always smooth. complexity, these groups oversee our is reflected in the recruitment of data Changes brought about in 2020 to how approach to tackling smaller, higher scientists and technology specialists the insurance industry operates, as for volume underwriting, and larger, into our teams and in providing digital so many other sectors, have accelerated complex risk underwriting, respectively. upskilling opportunities to colleagues the application of data and technology across the business. to better deliver for customers.
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Key performance indicators Strategic report Strategic Earnings per share (c) Net assets per share (c) Gross premiums written ($m)