Annual Report 2020 1 Corporate Profile

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Annual Report 2020 1 Corporate Profile Annual Report Meiji Yasuda Life Insurance Company Year ended March 31, 2020 1-1, Marunouchi 2-chome, Chiyoda-ku, Tokyo 100-0005, Japan Phone:+81-3-3283-8293 Fax:+81-3-3215-8123 Contents Value Created by Meiji Yasuda Life 2 Relationship with Stakeholders 85 Corporate Profile ..................................................................... 3 Relationship with Customers Meiji Yasuda Philosophy .......................................................... 4 Initiatives to Ensure the Swift, Accurate Payment Thoughts behind Our Corporate Emblem and Logo................. 6 of Insurance Claims and Benefits ....................................... 86 Meiji Yasuda Life at a Glance ................................................... 6 Initiatives to Promote Customer-Oriented Financial and ESG Highlights ................................................... 8 Business Operations .......................................................... 88 History of Our Challenges ........................................................ 10 Initiatives to Enhance Customer Satisfaction Value Creation Process at Meiji Yasuda Life ............................. 12 with Regard to Sales Personnel ......................................... 89 Contributing to the SDGs through Business Activities .............. 14 Diversifying Our Sales Channels A Message from the President ................................................. 18 while Developing New Markets .......................................... 90 Our Products and Services Aimed at Delivering Our Value Creation Strategies 25 Unwavering Peace of Mind to Customers and Helping Them Enjoy Affluent Lives ...................................... 91 Major Achievements of Successive Initiatives to Enhance Customer Satisfaction Medium-Term Business Plans .................................................. 26 via IT Utilization .................................................................. 93 About MY Mutual Way 2030—Our New 10-Year Plan .............. 28 Contributing to Innovation .................................................. 94 The Role of Phase I in the 10-Year Plan ................................... 30 Our Overseas Insurance Initiatives ...................................... 95 Special After-Sales Service Program Relationship with Local Communities “Always by Your Side!” (April 2020 to March 2021) .................. 31 Our Social Contribution Activities ....................................... 97 MY Mutual Way Phase I Relationship with Fellow Workers —Three-Year Program Spanning April 2021 to March 2024 ..... 34 Promoting Diversity & Inclusion .......................................... 99 A Message from Executive Officers in Charge of Finance and Capital Management ........................ 36 Four Major Reforms Overview of Business Activities Major Reform of Sales and Services ..................................... 38 and Financial Results 101 Major Reform of Core Functions and Administrative Services Status of Our Group Performance ......................................... 102 (Individual Insurance Marketing)............................................ 40 External Ratings by Rating Agencies ...................................... 104 Major Reform of Core Functions and Administrative Services (Group Insurance Marketing) ................................................ 42 Company Information 105 Major Reform of Asset Management .................................... 44 Topics Company Organization .......................................................... 106 Our Response to Environmental Sources of Foundation Funds / Status of Employees ............. 107 Concerns and Climate Change ............................................ 46 Domestic Subsidiaries, Affiliates and Others .......................... 108 Pursuing Responsible Investment Overseas Subsidiaries, Affiliates and Others........................... 109 as an Institutional Investor (1) Promoting ESG Investment and Financing ................... 47 Financial Section 110 (2) Promoting Stewardship Initiatives ................................ 49 Consolidated Basis Overseas Insurance Business .................................................. 50 Balance Sheets .................................................................. 111 Four Major Reforms Statements of Income ........................................................ 112 Major Reform of Mutual Company Management .................. 52 Statements of Comprehensive Income ............................... 113 Brand Strategy ........................................................................ 54 Statements of Changes in Net Assets ................................ 114 Two Major Projects Statements of Cash Flows ................................................. 116 “Wellness for All Project” and Notes to the Financial Statements ...................................... 117 “Community Vitalization Project” .......................................... 56 Independent Auditor’s Report............................................. 134 Non-consolidated Basis Business Foundation Balance Sheets .................................................................. 137 Supporting Value Creation 60 Statements of Income ........................................................ 139 Statements of Changes in Net Assets ................................ 141 Operation of Mutual Company ................................................. 61 Proposed Appropriation of Surplus .................................... 142 Management Structure ............................................................ 63 Notes to the Financial Statements ...................................... 143 Initiatives to Enhance Our Governance Structure ..................... 64 Independent Auditor’s Report............................................. 158 A Message from the Chairman of the Board ............................ 70 Supplementary Financial Information................................. 161 Interview with an Outside Director ............................................ 72 Directors, Executive Officers and Operating Officers ................ 74 Our History ............................................................................ 219 Internal Control System ........................................................... 76 International Directory ............................................................ 220 ERM and Risk Management Structure ..................................... 78 Compliance ............................................................................. 83 Meiji Yasuda Life Insurance Company Annual Report 2020 1 Corporate Profile Company Name: Meiji Yasuda Life Insurance Company Established: July 9, 1881 Location of Headquarters: 1-1, Marunouchi 2-chome, Chiyoda-ku, Tokyo 100-0005, Japan Domestic Network: 105 Regional Offices and Market Development Departments, 1,033 Agency Offices, and 21 Group Marketing Departments (As of April 1, 2020) Total Assets: ¥39,530.8 billion Foundation Funds: ¥980.0 billion (Including reserve for redemption of foundation funds) Number of Employees: 43,676 Sales personnel (MY Life plan advisors): 33,000 (As of March 31, 2020) 2 Meiji Yasuda Life Insurance Company Annual Report 2020 Meiji Yasuda Life Insurance Company Annual Report 2020 3 To fulfill this mission, We are committed to realizing we will strive to become a life insurance company our management philosophy that cares about people first, cherishing relationships with customers, “Peace of mind, forever.” local communities and fellow workers. The Meiji Yasuda Philosophy consists of the Management Philosophy, Corporate Vision and Meiji Yasuda Values. Meiji Yasuda Philosophy Our fundamental corporate philosophy is expressed in these key concepts. Peace of mind, forever The Thought behind the Management Philosophy Since our founding, we have supported customers and local communities as a pioneer of the life insurance business based on a spirit of mutual aid. Our life insurance is imbued with people’s hopes; a fact that has remained unchanged Mission: throughout the years. Our duty is to respond to the hopes each customer has entrusted with us and continuously Meiji Yasuda Life’s support them throughout their lives to ensure their health and peace of mind. purpose and duty Management “Peace of mind, forever.” We take these words to heart and truly value our customers, delivering unwavering peace of mind, Philosophy while supporting each customer’s health improvement. A Long-Respected Life Insurance Company that Cares about People First We cater to our customers and seek to impress them Relationship with customers Vision: with our after-sales service. Meiji Yasuda Life’s Corporate Vision We create value to fill real social needs long-term vision Relationship with local communities and help nurture local communities. We respect ambition and diversity, Relationship with fellow workers and seek to create fulfilling workplaces. Customer Focus and Ethical Standards We value customers and act with the highest ethical standards. Values: Ambition and Creation Values to be held Meiji Yasuda Values We take on challenges and create new value. in high esteem Teamwork and Growth We help our fellow workers and grow together. 4 Meiji Yasuda Life Insurance Company Annual Report 2020 Meiji Yasuda Life Insurance Company Annual Report 2020 5 Thoughts behind Our Corporate Emblem and Logo Value Created by Meiji Yasuda Life Meiji Yasuda Life must remain true to one mission, that is, extending lifelong support to each and every customer to ensure their health and peace of mind. Our commitment
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