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Innovation and Excellence Never Ends! HÔPITAL MONTFORT: WHERE THE SEARCH FOR INNOVATION AND EXCELLENCE NEVER ENDS! annualreport 2012|2013 TABLE OF CONTENTS P.4 Watch our videos! • Message from the Chair of the Board, the CEO and the Medical Chief of Staff of Hôpital Montfort • Testimonials and interviews P.6 Members of the Board of Trustees P.7 Chiefs — Medical Department P.7 Physician Executive Council P.8 Committees and Presidents P.26 Auxiliaries/Volunteers Association P.28 Montfort Hospital Foundation P.30 Financial statements P.10 | PROVIDING THE FIVE MAIN DIRECTIONS QUALITY CARE GUIDED WHAT’S NEW THIS YEAR? BY BEST PRACTICES1 P.17 | PROVIDING STAFF P.14 | NEW METHODS MEMBERS WITH A HEALTHY FOR IMPROVING THE WORK ENVIRONMENT WHERE HOSPITAL’S EFFECTIVENESS THEY CAN ACHIEVE THEIR 2 FULL POTENTIAL 3 P.19 | CLOSE COLLABORATION P.22 | EMPHASIS ON RESEARCH WITH PARTNERS AND THE AND ENSURING A SUCCESSION COMMUNITY FOR THE THAT CAN MEET THE NEEDS WELL-BEING OF PATIENTS OF TOMORROW’S COMMUNITY 4 5 ANNUAL REPORT 2012-2013 3 Life strength or « Force de vivre »: discover the story of WATCH the Smith-Johnston’s family. OUR VIDEOS! Learn how research conducted by researchers at the Institut de recherche de l’Hôpital Montfort Message from the Chair of the Board, the CEO and the Medical Chief of Staff (IRHM) improves healthcare for of Hôpital Montfort Francophones. An unforgettable encounter: the testimony of Councillor Stephen Blais. French training of future health professionals in Ontario: a priority for Hôpital Montfort. 4 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 5 MEMBERS OF THE CHIEFS — MEDICAL DEPARTMENT BOARD OF TRUSTEES Dr. Lucasz Bartosik Dr. Daniel Moreau Anaesthesiology Obstetrics-Gynecology Elected members (executive) Sister Rita Denommée, F.d.l.S. Representative, Daughters of Dr. Nicolas Roustan Delatour Dr. Robert Chevrier Mr. Alain-Michel Sékula Wisdom of Canada Chair Medical Biology Ophthalmology Mr. Jean-Yves Lalonde Mr. Ronald Bilodeau Dr. Chantal Beaulieu Dr. Jean-Pierre Laflèche Representative, United Counties Surgery Orthopedics Vice-president of Prescott-Russell Mr. Jean-Marc Dubé Dr. Fabiano Taucer Dr. Julie Nault Treasurer Ex-officio members Diagnostic Imaging Pediatrics Mrs. Mona Fortier Mrs. Brigitte Legare Dr. Allain Baldo Dr. Raymond Tempier Secretary Chair of the Board of Trustees, Medicine Psychiatry Hôpital Montfort Auxiliaries/ Elected members Volunteers Association Dr. Jennifer Douek Dr. Shaun Visser Family Medicine Emergency General Maurice Baril (retired) Mrs. Madeleine Joanisse Chair of the Board of Trustees, Mrs. Mariette Carrier-Fraser Montfort Hospital Foundation Mrs. Suzanne L. Clément Mr. Gilles Morin PHYSICIAN EXECUTIVE COUNCIL Mr. Charles Peter Daniel Past Chair of the Association and Board of Trustees, Hôpital Montfort Mrs. Rachel Décoste Dr. Jocelyn Deneault Dr. Jean-Pierre Laflèche Dr. Bernard Leduc Mr. Richard Flageole President and CEO, Hôpital Montfort Chair Treasurer Mrs. Claudine Girault Dr. Guy Moreau Dr. Robert Lussier Dr. Ingrid Custeau Chief of Staff Vice-chair Secretary Mrs. Brigitte Goulard Dr. Jocelyn Denault Mr. Pierre Lanoix President, Physician Executive Mr. Mario Malouin Council Appointed members Dr. Robert Lussier Vice-President, Physician Executive Mr. Bernard Grandmaître Council Representative, former City of Vanier Mrs. Lucille Perreault Vice-President, Department of Clinical Services 6 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 7 COMMITTEES AND PRESIDENTS Mona Fortier Quality council Mandate Alain- Suzanne Mariette Michel Clément Carrier- Sékula Fraser Clinical and Research Executive organizational and education committee ethics committee committee Mandate Mandate Mandate Pierre Richard Lanoix Flageole Development Audit committee projects committee Mandate Mandate Ronald Jean-Marc Lynn Bilodeau Dubé Casimiro Governance Management Research ethics committee committee committee Mandate Mandate Mandate 8 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 9 WHAT’S NEW THIS YEAR? 1 A new cardiovascular and pulmonary health program centred on heart and lung disease rehabilitation, education and prevention. This is the only hospital program in Ontario that delivers services PROVIDING in English and French. QUALITY CARE 2 A registered-nurse administered flexible sigmoidoscopy program made its Ottawa debut! The new program improves patient access GUIDED BY BEST PRACTICES to colorectal cancer screening tests. 3 Two newly created surgical first assist nurse positions are intended to support operating room staff and offset a shortage of assistant practitioners. 1 4 Breast clinic services have been optimized with the creation of a I would be amiss not dynamic, professional “to call attention to the team composed of a outstanding work of the nurse navigator, five 5th-floor Hôpital Montfort medical department, surgeons, including Wing C. All of the staff one plastic surgeon, on duty during my time specialized radiologists, in the hospital did an extraordinary job and a social worker and a made absolutely every psychologist. effort to ease my pain.” Montfort hip surgery patient Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam volutpat. 10 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 11 5 A new pharmacy technician assistant position was created. 6 Various patient support programs were established, like MATRIX (relapse prevention model). The purpose of these programs is to prevent relapse among patients who have had addiction problems or an initial psychosis. 7 Eight new mental health beds opened to broaden access to specialized psychogeriatric care. 8 Outpatient clinical services were introduced for teens with borderline personality disorder. 10 Module IV of the Managing Obstetrical Risk Efficiently (MORE) program involving some 130 registered nurses and physicians 9 A new clinic was created for Francophone adults who belong was launched. to a minority and/or immigrant culture in Ontario and who experienced one or more traumatic events (Transcultural Trauma and Psychiatric Clinic). 11 A chief resident in obstetrics and gynecology position was created to promote leadership among medical residents at Montfort. What a fabulous team! I consider I applaud the “myself very lucky to have met you. “professionalism and 12 Three neonatalology nurse practitioners ensure full management I will use what you taught me every the friendly welcome of newborn care. day of my life, and that’s why I’m I received from all of so grateful to you. I certainly hope the workers I met. Your our paths will cross again someday. manner made me feel Thanks again from the bottom secure and relaxed 13 Care delivered at the Family Birthing Centre is centred on the of my heart for all your support, about the surgery. Labour / Birth / Recovery / Post-Partum model to ensure the continuity of care. empathy and expertise in each of ” your fields; it is deeply appreciated. Lise, Montfort wrist ” surgery patient Montfort patient 14 Monitoring is provided at the Hôpital Montfort pediatric clinic for newborns in need of the service after their hospital discharge. 12 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 13 WHAT’S NEW THIS YEAR? 1 Improvements on all of the priorities of the 2012-2013 Quality Improvement Plan (QIP). Accreditation Canada requirement Hand hygiene – organizational practices compliance rate NEW METHODS compliance rate FOR IMPROVING 78.9% 100% THE HOSPITAL’S EFFECTIVENESS2 2 Montfort also achieved provincial recognition as the health institution where emergency room wait times improved the most over last year. 3 Participation in the Integrated Discharge Planning project with the Community Care Access Centre (CCAC) and the Local Health Integration Network (LHIN), cutting the number of patients requiring an alternate level of care (ALC) in half. 4 Update of the Meditech 6 electronic health record platform to encourage patient e-file sharing and access. 14 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 15 5 Introduction of a new electronic documentation monitoring PROVIDING STAFF system that speeds up access to care and reduces waiting times for consultation with surgeons and surgery. MEMBERS WITH 6 Deployment of a virtual office recognized for its efficiency, A HEALTHY WORK advanced technology and remote access to hospital computer systems. ENVIRONMENT 7 Collaboration with approximately ten regional hospitals on WHERE THEY CAN ACHIEVE implementing a new incident reporting management system. THEIR FULL POTENTIAL This system enables greater incident management efficiency by computerizing and standardizing the incident reporting form, thus making it possible to manage such incidents in real time. 8 Development of a mobility clock that 3 fosters a reduction in episodes of delirium, From the emergency room “to the 3rd-floor operating shorter time in acute room, every employee at care, fewer falls and Hôpital Montfort could not complications related have been kinder or more respectful, humane and to immobility, a lower professional… Naturally, risk of depression, the fact that I received increased home care in my first language discharge rates and at a time when I felt most vulnerable made a huge recovery by patients of difference. I am very their former functional grateful for that. independence and ” diminished hospitali- Isabelle, Montfort patient zation costs. 16 HÔPITAL MONTFORT ANNUAL REPORT 2012-2013 17 WHAT’S NEW THIS YEAR? 1 Use of various targeted means and support of all hospital stakeholders to fill new positions within the industry best CLOSE time frames. COLLABORATION 2 Mass posting
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