Translink Transit Authority
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TransLink Transit Authority 2008–09 TransLink Transit Authority Level 13, 420 George Street, Brisbane Qld 4000 GPO Box 50, Brisbane Qld 4001 Fax: (07) 3167 4001 Website: www.translink.com.au 28 August 2009 The Honourable Rachel Nolan MP Minister for Transport 85 George Street Brisbane Qld 4000 Dear Minister Nolan, TransLink Transit Authority Annual Report 2008–09—Letter of compliance I am pleased to present the TransLink Transit Authority Annual Report 2008–09 for the TransLink Transit Authority and the TransLink Transit Authority Employing Offi ce. I certify this annual report complies with: • the prescribed requirements of the Financial Accountability and Audit Act 1977 and the Financial Management Standard 1997, and • the detailed requirements set out in the Annual Reporting Guidelines for Queensland Government Agencies. A checklist outlining TransLink's annual reporting requirements can be accessed at www.translink.com.au I commend this report to you. Yours sincerely Peter Strachan Chief Executive Offi cer TransLink Transit Authority Contents Message from the Chair ................................................. 2 Chief Executive Offi cer’s report .........................................3 At a glance .................................................................5 About TransLink ...........................................................6 Our delivery partners .....................................................11 Our performance ..........................................................19 Our customers .............................................................32 Our community ............................................................39 Our people ................................................................. 44 Our systems and processes ............................................. 55 Planning for the future ................................................... 63 1 TransLink fi nancial statement overview ...............................67 TransLink Transit Authority Financial Statements .................. 69 TransLink Transit Authority Employing Offi ce Financial Statements ....................................................103 Compliance checklist .................................................... 122 Glossary .................................................................... 124 About our report ...........................................................126 Feedback form ............................................................ 127 TransLink Transit Authority Annual Report | 2008 –09 Message from the Chair As the Chair of the TransLink Transit This investment has seen TransLink deliver: We are also fi nalising the draft Translink Authority Board, I am delighted to Network Plan to ensure public transport • integrated ticketing, allowing present the TransLink Transit Authority demand is met in the future. We are also customers to interchange seamlessly Annual Report 2008–09. developing a Fare Strategy which will set between participating bus, train the direction for ticketing products and The TransLink Transit Authority was and ferry services fares over the next fi ve years. established under its own Act of Parliament • the extremely successful go card, 2 on 1 July 2008. TransLink is responsible which provides a quick and In the year ahead, the board will focus on for planning and delivering public transport convenient ticketing option the fi nancial effi ciency of our own internal services in South East Queensland. At operations, and will continue to work with • the management of Brisbane's busway over 10 000 square kilometres, our public our delivery partners to deliver the best network, which carries on average over transport network is one of the largest public transport service at the lowest cost. 165 000 passengers each weekday, in the world. We work together with our greatly improving travel times and I would like to take this opportunity to thank delivery partners to cater for more than half reducing congestion on our roads. my board members, who possess a broad a million passengers each day, equating to range of skills and experience, for their over 180 million passenger trips per year. The TransLink board was fortunate to continued commitment and their excellent secure the appointment of Peter Strachan To ensure the continued delivery of an service and contribution to public transport as Translink's CEO. With more than integrated and seamless public transport services in South East Queensland. 30 years’ experience in the bus and system, the TransLink board has heavy and light rail sectors in Australia Together with the TransLink team, we will highlighted the importance of maintaining and the United Kingdom, Peter brings continue to refi ne our business to deliver and strengthening our relationship with great depth of knowledge to TransLink. the best possible public transport service our delivery partners. for the South East Queensland community. Over the past 12 months, the board has The TransLink board also recognises the reviewed compliance and risk management Geoff Harley enormous investment by the Queensland within TransLink to ensure effective Chair Government in public transport. This governance. We have established a set investment has provided TransLink with of strategic objectives aimed at improving a head start in developing the best public the public transport experience. These transport system in Australia and one that outcomes have resulted in improved would merit international recognition. customer service, with cutting-edge technology, more frequent and reliable services and the provision of a one-stop- shop for all public transport information. TransLink Transit Authority Annual Report | 2008 –09 Chief Executive Offi cer’s report The 2008–09 year will be remembered In the past year, TransLink has been busy In the past fi ve years, patronage on all as a period of unprecedented change for reaching many milestones. These include: modes has increased by almost 50 per public transport in South East Queensland. cent. The growth of numerous regional • adding 28 new trains to the urban rail areas within TransLink’s service area during For the fi rst time, South East network since May 2007 to boost train the past year has also resulted in signifi cant Queenslanders have a single point of services—a delivery rate of about one patronage increases. contact for all their public transport needs. new three-car train each month Since TransLink was introduced, the bus On 1 July 2009, the TransLink Transit • managing a further 7.4 per cent 3 fl eet across South East Queensland has Authority marked its fi rst year as a state jump in patronage across all modes, increased from 1496 buses to 2177 government statutory authority. It was bringing the total number of annual buses in response to growth in demand. created by the Queensland Government trips taken across the network to a to improve and expand public transport record 181.9 million As regional populations expand, TransLink services across South East Queensland. • introducing prepaid bus services, will work with local authorities to plan delivering faster trips and roll out new public transport services Our role is to: • introducing a 20 per cent and routes with additional buses, • provide a single point of contact for go card discount trains and ferries. customer information and feedback— • fully implementing the go card Public transport plays a crucial role available 24 hours a day, seven days integrated smart ticketing system, in moving people around South East a week with more than 370 000 cards now Queensland. During 2008–09 TransLink • coordinate, integrate and increase issued for use on the TransLink network continued to strive to deliver a safer and public transport services delivered • funding an extra 151 buses more reliable network to more passengers by our different bus, train and than ever before. ferry operators • upgrades to train station park ‘n’ rides. Passenger demand will continue to grow • present ticketing options including at a rapid pace, with trips expected to go card and fare recommendations TransLink’s challenges more than double across the network • deliver and manage infrastructure As TransLink’s services advance and in the next 10 years. such as station upgrades and subsequently attract more and more We recognise the challenges ahead park ‘n’ rides. customers, we must cater not only and are planning for the future to ensure to soaring demand but also people’s At any time of the day or night, customers we continue to deliver an integrated, increasingly varied travel patterns. are able to access comprehensive, seamless public transport system. up-to-date transport information through Last year over 180 million passenger trips the TransLink website, call centre and were taken on the TransLink network, information kiosks. By providing plenty resulting in an average of 7.4 per cent of accessible information, TransLink helps patronage growth across all services. customers make the right transport choice for their needs. TransLink Transit Authority Annual Report | 2008 –09 Meeting the challenges We have been working hard to improve The end goal infrastructure to make public transport TransLink has recently undergone easier to use. The end goal is clear—TransLink will work an internal restructure to meet these The spectacular $32.1 million Fortitude to provide the best public transport system challenges and bolster our ability to Valley train station upgrade was completed in Australia. By partnering with operators respond to our