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silfriendly still the future is future the 2015 annual report 2015 TELUS 2015 ANNUAL REPORT TELUS is Canada’s fastest-growing national telecommunications company, with $12.5 billion of annual revenue and 12.5 million customer connections, including 8.5 million wireless subscribers, 1.5 million residential network access lines, 1.6 million high-speed Internet subscribers and 1.0 million TELUS TV ® customers. TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video, and is Canada’s largest healthcare IT provider. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $440 million to charitable and not-for-profit organizations and who we are volunteered more than 6.8 million hours of service to local communities since 2000. 1-7 8-13 14 -17 Corporate overview CEO letter Operations at a glance to investors Who we are, what A brief review of our wireless we offer, results and How we are and wireline operations highlights from 2015, delivering on our and our 2016 targets proven growth strategy and differentiating ourselves in the market what’s inside what’s 18 -19 20-27 28-172 Community investment Leadership Financial review We give where we live® Our Executive Leadership Team, Detailed financial Board of Directors, and questions disclosure, including and answers a letter from our CFO, and other investor resources All financial information is reported in Canadian dollars unless otherwise specified. Copyright © 2016 TELUS Corporation. All rights reserved. Certain products and services named in this report are trademarks. The symbols TM and ® indicate those owned by TELUS Corporation or its subsidiaries. All other trademarks are the property of their respective owners. At TELUS, we are dedicated to going above and beyond to create exceptional experiences for our customers and genuinely earn their loyalty. The result? We have the happiest customers in the market, supported by our highly engaged team. The power of our culture and our unending commitment to put customers first continues to bring outstanding value for our customers, team members, investors and the communities we serve. The future is still friendly! exciting possibilitiesexciting a future of TELUS 2015 ANNUAL REPORT • 1 WHAT WE OFFER wireless the best customer experience Enthusiastically meeting evolving customer needs WE OFFER: first Canadians’ appetite for mobile data has more than doubled in the past few years. The average • Leading networks: Total household now has more than six connected devices, enabling a broad range of data coverage of 99 per cent of Canadians with 4G LTE applications. Businesses are adopting Internet of Things (IoT) solutions at an unprecedented and HSPA+ technologies rate to increase their productivity and efficiency. TELUS’ leading-edge device lineup and • The latest smartphones, exceptional customer service, in concert with the increasing speeds and capacity of our tablets, mobile Internet 4G LTE network, are meeting our customers’ growing data needs. devices, and digital life and IoT solutions Happy customers through excellent, reliable service • Lightning-fast wireless Internet access for video, We put our customers at the heart of everything we do. Over the social networking, past several years, we have introduced hundreds of customer- messaging and the latest centric programs and services to improve our customers’ mobile applications, experiences and continue to earn their business. TELUS has including OptikTM on the go consistently led the Canadian industry with the lowest churn • International roaming to rate, and has one of the best loyalty rates globally. This is a more than 225 countries powerful testament to our focus on putting customers first. above and beyond above putting customers customers putting wireline growing business with fresh thinking Growing in new ways and new areas WE OFFER: In B.C., Alberta and Eastern Quebec, TELUS offers a wide range of telecommunications, • Reliable home connectivity and entertainment services to consumers and businesses. Across Canada, phone service • Increasingly fast we provide data and managed solutions to governments and businesses, and, through TELUS high-speed Internet International, we offer extensive business process outsourcing solutions to multinational access corporations. TELUS Health is a strong differentiator, as our healthcare technology products • Differentiated TELUS and services are helping Canadians shift to a more patient-centric healthcare system. Optik TV TM and TELUS Satellite TV® Offering innovative products and services • Leading-edge IP networks and applications for We have begun a multi-year, multi-billion-dollar investment a year going of businesses, including to expand TELUS’ gigabit-enabled fibre-optic network integrated voice, video across B.C., Alberta and Eastern Quebec to create exciting and data solutions economic, educational, entertainment and social opportunities • Hosting, managed IT, for Canadians. For businesses, we offer secure and reliable security and cloud-based cloud-based services, with critical applications residing in services • Business process TELUS’ Internet data centres in Canada. Through TELUS outsourcing solutions Health, we offer claims management and pharmacy solutions, • Innovative healthcare hospital and hospital-to-home technology, electronic health technology solutions records, wearables, home health monitoring and other healthcare solutions. 2 • TELUS 2015 ANNUAL REPORT TELUS IN 2015 Q1 Q2 • Secured spectrum licences equivalent to • Announced a $1 billion multi-year investment in a national average of 15 MHz for $1.5 billion Edmonton – and, in October, announced another in the AWS-3 wireless spectrum auction $1 billion investment in Vancouver – to connect • Issued $1.75 billion of senior unsecured notes homes and businesses to TELUS Fibre, our new in three series: a three-year maturity at 1.50 per fibre-optic network cent, a seven-year maturity at 2.35 per cent and • Acquired spectrum licences equivalent to a 30-year maturity at 4.40 per cent a national average of 40 MHz for $479 million • TELUS Health acquired Medesync, whose in the 2500 MHz wireless spectrum auction electronic medical records product uses cloud- • Unveiled public Wi-Fi service across B.C. based and mobile technologies to provide and Alberta, and continued to add locations physicians with access to clinical information, throughout the year from anywhere, with any device • Launched our National Sustainability • Launched TELUS Business Council to enhance governance ConnectTM, a suite of and further embed a culture advanced cloud-based of sustainability communications tools at TELUS for small businesses above and beyond above Q3 Q4 • Completed our $500 million 2015 share purchase • Surpassed the one million customer mark for TELUS program, purchasing and cancelling 12.1 million TV, just five years after launching Optik TV service shares, and commenced our $500 million 2016 • Issued $1 billion of senior unsecured notes in two share purchase program series: a 10-year maturity at 3.75 per cent and a • Introduced the TELUS Global IoT Connectivity 29-year maturity at 4.85 per cent Platform, enabling Canadian businesses to expand • Saw a decrease in customer complaints, for the and scale their operations around the world fourth consecutive year, in the annual Commissioner • Opened our new corporate headquarters in for Complaints for Telecommunications Services a year going of Vancouver, TELUS GardenTM, one of Canada’s first report. Since 2011, the number of complaints office towers to achieve leadership in energy and directed at TELUS has dropped by 66 per cent environmental design (LEED) platinum standards • Launched a leading-edge cloud • Issued $225 million services portfolio to enable in green bonds, businesses to build through the TELUS flexible and secure Garden office tower IT environments partnership, to and drive greater retire construction operational efficiencies financing TELUS 2015 ANNUAL REPORT • 3 2015 PERFORMANCE AT A GLANCE INCOME +4.2% +4.6% +6.8% +10.5% Operating EBITDA1,2 Adjusted basic Dividends declared revenues 2015: $4.5 billion earnings per share per share 2015: $12.5 billion 2014: $4.3 billion (EPS)1,3 2015: $1.68 results 2014: $12.0 billion 2015: $2.58 2014: $1.52 2014: $2.41 LIQUIDITY AND CAPITAL RESOURCES solid +4.0% +9.2% +2.0% +0.47 times Cash from Capital Free Net debt to operations expenditures4 cash flow1 EBITDA ratio1 2015: $3.5 billion 2015: $2.6 billion 2015: $1.08 billion 2015: 2.66 times 2014: $3.4 billion 2014: $2.4 billion 2014: $1.06 billion 2014: 2.19 times CUSTOMER CONNECTIONS delivering +2.1% -5.7% +6.2% +9.7% Wireless subscribers5 Residential network Internet subscribers5 TV subscribers 2015: 8.46 million access lines 2015: 1.57 million 2015: 1,005,000 2014: 8.28 million 2015: 1.47 million 2014: 1.48 million 2014: 916,000 2014: 1.56 million Operating revenues ($ billions) EBITDA1,2 ($ billions) 1015 1015 15 12.5 15 4.5 1409 1409 14 12.0 14 4.3 0813 0813 13 11.4 13 4.1 Adjusted basic EPS1,3 ($) Total customer connections5 (millions) 1015 1015 15 2.58 15 12.5 1409 1409 14 2.41 14 12.2 0813 0813 13 2.16 13 11.7 4 • TELUS 2015 ANNUAL REPORT 2015 FINANCIAL AND OPERATING HIGHLIGHTS ($ in millions except per share amounts) 2015 2014 % change INCOME Operating revenues $ 12,502 $ 12,002 4.2 Earnings before interest, taxes, depreciation and amortization (EBITDA)1 $ 4,262 $ 4,216
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