Friends and Family Test – Community Therapy Teams – September 2015

The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.

‘Would recommend’ percentage is calculated as follows:

Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

‘Would not recommend’ percentage is calculated as follows:

Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)

Friends and Family Test – Community Therapy Teams – Sep-15 Page 1 of 20

Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know

% % %

1 Acute 1 0 0 0 0 0 0 1 100.0 0.0 0.0

2 Axminster 5 0 0 0 0 0 0 5 100.0 0.0 0.0

3 Barnstaple 10 5 0 0 0 0 0 15 100.0 0.0 0.0

4 Bideford 5 1 0 0 0 0 0 6 100.0 0.0 0.0

5 Crediton / Okehampton / Moretonhampstead 30 11 0 1 0 0 0 42 97.6 2.4 0.0

6 Cullompton / Tiverton 1 2 0 0 0 0 0 3 100.0 0.0 0.0

7 Exeter Community - Whipton 17 7 0 0 2 0 0 26 92.3 7.7 0.0

8 Exeter Neurological - Mardon Centre 4 3 0 0 0 0 0 7 100.0 0.0 0.0

9 Ilfracombe 19 5 1 0 1 1 0 27 88.9 3.7 7.4

10 Ottery St Mary / Honiton 11 6 1 0 0 0 1 19 94.4 0.0 5.6

11 Seaton 7 1 0 0 0 0 0 8 100.0 0.0 0.0

12 Sidmouth 10 0 0 0 0 1 0 11 90.9 0.0 9.1

13 South Molton 3 4 0 0 0 0 1 8 100.0 0.0 0.0

14 Torrington / Holsworthy 4 0 0 0 0 0 0 4 100.0 0.0 0.0

15 Woodbury / Exmouth / Budleigh Salterton 2 1 0 0 0 1 0 4 75.0 0.0 25.0

Total 129 46 2 1 3 3 2 186 95.1 2.2 2.7

Percentage 69.4 24.7 1.1 0.5 1.6 1.6 1.1 100.0

Friends and Family Test – Community Therapy Teams – Sep-15 Page 2 of 20 Friends and Family Test – Community Therapy Teams – Sep-15 – Qualitative Data

Team Name Friends and Please can you tell us why Do you have any Gender Age Ethnicity Please tick this Family Test you gave that response? suggestions as to what we box if you DO could have done NOT wish your differently to make your anonymised experience of comments to be rehabilitation better or made public. any other comments? 1 Acute Extremely likely Everyone was most No - my treatment could not Female over 65 White British No tick professional & kind to me. have been better, the way I was treated restored my self- confidence. 2 Axminster Extremely likely Excellent advice given. I would like to go Abbeyfield Female over 65 White British No tick at Tiverton to be near my daughter. 3 Axminster Extremely likely We received excellent advice Male over 65 White British No tick & help from a delightful lady. 4 Axminster Extremely likely I am so thankful to be in Female over 65 White British No tick Devon. I have had the best treatment from RD&E, Seaton Hospital and community care after my accident. 5 Axminster Extremely likely I found it very helpful. Female over 65 White British No tick 6 Axminster Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 7 Barnstaple Extremely likely R. was very friendly and I am still doing the exercises Female over 65 White British No tick helpful. when I feel I can. Thank you. 8 Barnstaple Extremely likely Male over 65 White British I DO NOT wish my anonymised comments to be made public 9 Barnstaple Extremely likely I was very happy with R. She N/A. Female 36-45 White British No tick was kind & compassionate &

Friends and Family Test – Community Therapy Teams – Sep-15 Page 3 of 20 helped me enormously. 10 Barnstaple Extremely likely Very good. Everything was great and we Female over 65 White British No tick would not change anything. 11 Barnstaple Extremely likely Very professional service. No. Female over 65 No tick 12 Barnstaple Extremely likely I was so lucky having J.B. She Female over 65 White British No tick is one of the best, very helpful and caring. 13 Barnstaple Extremely likely Male over 65 White British I DO NOT wish my anonymised comments to be made public 14 Barnstaple Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 15 Barnstaple Extremely likely Excellent care from both Female over 65 White British No tick members of the team who have visited me. 16 Barnstaple Extremely likely M. and R. were very helpful No suggestions about doing Female over 65 White British No tick and they were cheerful too. things differently but it would be nice to have continuing care / contact with the team. 17 Barnstaple Likely It is always helpful to take I think the intentions are Female over 65 White British No tick advantage of any help good but it should be available. realised that the very old (about 90) do not have in many cases much energy and just need to be comfortable and happy. 18 Barnstaple Likely Female over 65 White British No tick 19 Barnstaple Likely Useful to have Sometimes came early Female over 65 White British No tick encouragement & teaching (1/2hr) for appointment. on progressive exercises and This clashed with my cleaner referral to health trainer. & so not helpful. 20 Barnstaple Likely The visit was useful. Male over 65 White British No tick 21 Barnstaple Likely For good treatment. Male over 65 White British No tick 22 Bideford Extremely likely Very kind and efficient. Female over 65 White British No tick Friends and Family Test – Community Therapy Teams – Sep-15 Page 4 of 20 23 Bideford Extremely likely Because of the care and No, I have to rely on your Male over 65 White British No tick attention I have received at judgements of the NDDH. treatments necessary & available. 24 Bideford Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 25 Bideford Extremely likely The service was on time and Male over 65 White British No tick the advice was very good. 26 Bideford Extremely likely I have received good advice Female over 65 Asian / Asian No tick and help which have British improved my mobility. 27 Bideford Likely After a shoulder Much helpful support for Female over 65 White British No tick replacement in March, I other family members. caught norovirus and was very sick. I was visited by a number of nurses. All helpful & caring, also treatment by physio who came to my home several times to work on my shoulder. 28 Crediton / Extremely likely My needs have always been It was most satisfactory. Female over 65 White British No tick Okehampton / given great consideration. Moretonhampstead 29 Crediton / Extremely likely Very quick in coming, very No, because it was very Female over 65 White British No tick Okehampton / polite. good. Moretonhampstead 30 Crediton / Extremely likely Female over 65 White British I DO NOT wish my Okehampton / anonymised Moretonhampstead comments to be made public 31 Crediton / Extremely likely Found the help invaluable. I felt another class would be Male over 65 White British No tick Okehampton / helpful as the benefits were Moretonhampstead just becoming evident - travelling to Okehampton or another centre would be acceptable!

Friends and Family Test – Community Therapy Teams – Sep-15 Page 5 of 20 32 Crediton / Extremely likely Because she gave me If I feel I need further help I Male over 65 White British No tick Okehampton / confidence in her advice. would appreciate it if you Moretonhampstead gave a refresher visit. 33 Crediton / Extremely likely Very accommodating and None. Female 56-65 Asian / Asian No tick Okehampton / provided me the gadgets British Moretonhampstead that I needed most. 34 Crediton / Extremely likely I found A. extremely helpful. Female over 65 White British No tick Okehampton / Moretonhampstead 35 Crediton / Extremely likely W. has been very good with Not really as W. was so good Male over 65 White British No tick Okehampton / me, if I wanted to see her it with me, she would write Moretonhampstead was nearly always in the out the exercise I had to do same week. Also, if she was and if these were a problem in my district she would say I she would always help me as will can in on you on my way I am disabled. back to Okehampton. 36 Crediton / Extremely likely Because she listened to me I am very satisfied with the Male over 65 White British No tick Okehampton / and adjusted treatment, treatment I have received. Moretonhampstead taking account of any difficulties I had. 37 Crediton / Extremely likely The occupational therapist At the moment I am happy Male over 65 White British No tick Okehampton / was extremely helpful and but will get worse as my Moretonhampstead communicative - nothing problem is progressive. was too much trouble. 38 Crediton / Extremely likely Pleasant people, well- Therapists very helpful & Female over 65 White British No tick Okehampton / organised. friendly, offers of help if Moretonhampstead needed in the future. 39 Crediton / Extremely likely Everyone I saw was so kind & Female over 65 White British No tick Okehampton / helpful and came when they Moretonhampstead said they would. 40 Crediton / Extremely likely Keep up the good work. Male over 65 White British No tick Okehampton / Moretonhampstead 41 Crediton / Extremely likely Very pleased with the Female over 65 White British No tick Okehampton / physiotherapist M.C. who Moretonhampstead visited me at home, very pleasant lady. 42 Crediton / Extremely likely Prompt, excellent attention. No - I have many health Female over 65 White British No tick

Friends and Family Test – Community Therapy Teams – Sep-15 Page 6 of 20 Okehampton / Helps if nice attitude. Well- issues, difficult for anyone to Moretonhampstead qualified people & work with them all!!! understanding. 43 Crediton / Extremely likely Very helpful and friendly (in No. Male over 65 White British No tick Okehampton / the right way)! Moretonhampstead 44 Crediton / Extremely likely Complete satisfaction. No tick Okehampton / Moretonhampstead 45 Crediton / Extremely likely Because W. (now retired) Female over 65 White British No tick Okehampton / was very competent but I Moretonhampstead think more important made me feel I mattered - meant much after disastrous hospital experience at RD&E. 46 Crediton / Extremely likely On behalf of the patient I'd Everything was excellent, Male 56-65 White British No tick Okehampton / like to say he found the thank you. Moretonhampstead service to be very helpful and responded well to the patient’s needs. 47 Crediton / Extremely likely Everyone has always been I have had to postpone my Female over 65 White British No tick Okehampton / very helpful + efficient and physio due to other medical Moretonhampstead patient with my lack of problems for which I am mobility. awaiting a CT scan & possibly an operation. I was told that I can restart physio after my problems have been resolved. 48 Crediton / Extremely likely The balance classes I have I have been to several Female over 65 White British No tick Okehampton / been to have been of benefit balance classes and I would Moretonhampstead to me and I have enjoyed welcome more. them. 49 Crediton / Extremely likely Helpful, reassuring, No. Female over 65 White British No tick Okehampton / accessible, caring. Moretonhampstead 50 Crediton / Extremely likely Prompt and appropriate Male over 65 White British No tick Okehampton / care. Moretonhampstead

Friends and Family Test – Community Therapy Teams – Sep-15 Page 7 of 20 51 Crediton / Extremely likely The service was quick & Male over 65 White British No tick Okehampton / alteration I requested was Moretonhampstead dealt with swiftly & without question. 52 Crediton / Extremely likely Very helpful. Female over 65 White British No tick Okehampton / Moretonhampstead 53 Crediton / Extremely likely Because my care was very Female over 65 White British No tick Okehampton / good. Moretonhampstead 54 Crediton / Extremely likely I was treated with kindness, Male over 65 Asian / Asian No tick Okehampton / understanding and quiet British Moretonhampstead care. 55 Crediton / Extremely likely Very easy to talk to - nice to Male over 65 White British No tick Okehampton / talk to somebody. Moretonhampstead 56 Crediton / Extremely likely Very good, got me walking - No - I had the best Male over 65 White British No tick Okehampton / provided aids & assistance. treatment. Moretonhampstead 57 Crediton / Extremely likely W. the nurse was lovely, very No. Female over 65 White British No tick Okehampton / kind, they are all nice. Moretonhampstead 58 Crediton / Likely Group therapy builds Female over 65 White British No tick Okehampton / strength & fitness. Moretonhampstead 59 Crediton / Likely Although I found the therapy I wish I was allocated more Female over 65 White British No tick Okehampton / helpful, however the time time with the physiotherapy. Moretonhampstead was limited. 60 Crediton / Likely The physio was very None. Male over 65 White British No tick Okehampton / understanding and explained Moretonhampstead the various options of exercises in detail. 61 Crediton / Likely Pleasant, informative and Female over 65 White British No tick Okehampton / helpful. Moretonhampstead 62 Crediton / Likely Thought it was doing me I would like to take part Female over 65 White British No tick Okehampton / good and would like to take again because I missed some Moretonhampstead part again. of the meetings owing to ill

Friends and Family Test – Community Therapy Teams – Sep-15 Page 8 of 20 health. 63 Crediton / Likely The physios were great. Female over 65 White British No tick Okehampton / Although we were a group Moretonhampstead we were treated individually. They soon got to know our stronger & lower points & encouraged us (firmly when needed) & also explained the reasons for the exercises. We worked hard for an hour, but it was [illegible]. I think most of us felt we had benefited to some extent & left prepared to continue the exercises at home. I felt extremely safe in the care of these 2 physios but the room is too small & the car parking poor. 64 Crediton / Likely Balance classes - happy I enjoyed the classes at Female over 65 White British No tick Okehampton / atmosphere. Staff very Crediton Hospital as regards Moretonhampstead happy & helpful, much the balance classes. I would improved in general health. very much like to continue the classes as I found them very helpful. 65 Crediton / Likely The therapists were all Female over 65 White British No tick Okehampton / efficient and caring, also the Moretonhampstead two gentleman who fitted several aids in own property. 66 Crediton / Likely The clinic is convenient to Get notes from my doctor. 36-45 Black / African No tick Okehampton / where I live. The staff are / Caribbean / Moretonhampstead friendly and they co-ordinate Black British very well with the health centre staff. The clinic, however, looks like it could need more up-to-date equipment. The co- ordination from my doctor is not very good though as we Friends and Family Test – Community Therapy Teams – Sep-15 Page 9 of 20 kept chasing up notes. 67 Crediton / Likely Because the therapy helped No. Female over 65 White British No tick Okehampton / me to move a little easier, & Moretonhampstead were very caring. 68 Crediton / Likely Because he was very helpful Female over 65 White British No tick Okehampton / and friendly. Moretonhampstead 69 Crediton / Unlikely In my case it wasn't possible Female over 65 White British No tick Okehampton / to use what was offered on Moretonhampstead my bath. I need a shower to replace bath and I own my own house so no help. 70 Cullompton / Tiverton Extremely likely They helped me with safety None. Female over 65 White British No tick support and made my life more capable. 71 Cullompton / Tiverton Likely Therapist was very caring Female over 65 White British No tick and explained everything well. Not in a rush to get you out the door once she had finished. 72 Cullompton / Tiverton Likely I found therapy very helpful. Male 56-65 White British No tick 73 Exeter Community - Extremely likely Being ill, the appointment No complaint - quite full of Male over 65 White British No tick Whipton required external & nearby praise. treatment. 74 Exeter Community - Extremely likely Everything sorted out with No tick Whipton ease at a mutually convenient time, people very friendly and professional. 75 Exeter Community - Extremely likely Female over 65 White British No tick Whipton 76 Exeter Community - Extremely likely Very helpful, friendly & Female over 65 White British No tick Whipton approachable. 77 Exeter Community - Extremely likely Both my husband and myself No. Male over 65 White British No tick Whipton were very grateful for the help he received from you when he needed help. 78 Exeter Community - Extremely likely Everyone was most No - my treatment could not Female over 65 White British No tick Whipton professional & kind to me. have been better. The way I

Friends and Family Test – Community Therapy Teams – Sep-15 Page 10 of 20 was treated restored my self-confidence. 79 Exeter Community - Extremely likely I had to wait a few weeks I have been very pleased Female over 65 White British No tick Whipton but they have always been with the help I have received very helpful. when I have needed it. 80 Exeter Community - Extremely likely Female over 65 White British I DO NOT wish my Whipton anonymised comments to be made public 81 Exeter Community - Extremely likely Very considerate and caring Female 56-65 White British No tick Whipton attitude. 82 Exeter Community - Extremely likely Female over 65 White British I DO NOT wish my Whipton anonymised comments to be made public 83 Exeter Community - Extremely likely No. Female over 65 White British No tick Whipton 84 Exeter Community - Extremely likely Everything was done at my The physiotherapist was Male over 65 White British No tick Whipton speed. excellent. She even phoned me at home to check how I was doing. 85 Exeter Community - Extremely likely Always pleasant & helpful. Female over 65 White British No tick Whipton Questions answered. 86 Exeter Community - Extremely likely The service really helped me No - was very happy with Male over 65 White British No tick Whipton to regain some mobility and what was achieved and the confidence. fact that contact was made for me with Age UK to continue my rehabilitation. 87 Exeter Community - Extremely likely Female over 65 White British I DO NOT wish my Whipton anonymised comments to be made public 88 Exeter Community - Extremely likely Found very efficient. Female over 65 White British No tick Whipton 89 Exeter Community - Extremely likely Very helpful service. Female 26-35 White British No tick Whipton 90 Exeter Community - Likely Very satisfied with the help Male over 65 White British No tick Whipton and advice given by H.

Friends and Family Test – Community Therapy Teams – Sep-15 Page 11 of 20 91 Exeter Community - Likely Female over 65 White British No tick Whipton 92 Exeter Community - Likely No notice of visit but very Female over 65 White British No tick Whipton nice ladies. 93 Exeter Community - Likely They were kind and helpful. Male over 65 White British No tick Whipton 94 Exeter Community - Likely Very helpful and Keep up the good work. Male over 65 White British No tick Whipton understanding. 95 Exeter Community - Likely Male over 65 White British I DO NOT wish my Whipton anonymised comments to be made public 96 Exeter Community - Likely Female over 65 White British No tick Whipton 97 Exeter Community - Extremely Male over 65 White British No tick Whipton unlikely 98 Exeter Community - Extremely Male over 65 I DO NOT wish my Whipton unlikely anonymised comments to be made public 99 Exeter Neurological - Extremely likely Female 46-55 White British I DO NOT wish my Mardon Centre anonymised comments to be made public 100 Exeter Neurological - Extremely likely Professional, experienced Female 56-65 White British No tick Mardon Centre staff who know their job. 101 Exeter Neurological - Extremely likely I was treated professionally I had to phone several times Female 46-55 White British No tick Mardon Centre and with respect. When the before my equipment therapist treating me wasn't arrived. The referral was available another therapist mislaid at the equipment stepped in to assist. My store. There didn't seem to therapist suggested a class be a system for checking that I have found very when it would arrive. It’s one helpful. way of ensuring patient involvement. 102 Exeter Neurological - Extremely likely Female over 65 Other ethnic No tick Mardon Centre group 103 Exeter Neurological - Likely The people I have seen were Female 56-65 White British No tick

Friends and Family Test – Community Therapy Teams – Sep-15 Page 12 of 20 Mardon Centre very friendly & helpful. 104 Exeter Neurological - Likely Female 36-45 Asian / Asian No tick Mardon Centre British 105 Exeter Neurological - Likely More hands-on physio rather Male 56-65 White British No tick Mardon Centre than just instructions. 106 Ilfracombe Extremely likely Because they were all caring Female 56-65 White British No tick and very compassionate people who helped me a lot on my journey to recovery. 107 Ilfracombe Extremely likely I was very happy with the Female 56-65 White British No tick care I received, always polite and reliable, very considerate, everything explained to me in detail. 108 Ilfracombe Extremely likely Whenever I ring to ask for Listen to how you feel. I Female over 65 White British No tick help someone always comes. been lucky. 109 Ilfracombe Extremely likely Nice & helpful guy. A phone call prior to turning Female over 65 White British No tick up so could have made arrangements to be there. The guy who turned up was very informative & helpful. 110 Ilfracombe Extremely likely On each occasion I have Unfortunately, I couldn't Female over 65 White British No tick been seen over the past year continue with my treatment for treatment or owing to a period of ill consultation in 'whatever health which isn't entirely field' staff have been kind & sorted yet but as possible I understanding and doing ALL do some of the physio THEY CAN to improve my quietly on my own as I feel health - both short and long up to it. So, it was and is a term. positive experience. I have recommended other friends to follow on, or even ask for similar care. PLEASE THANK ALL CONCERNED. 111 Ilfracombe Extremely likely It was nice to be able to take Not quite sure what Female over 65 White British No tick part. rehabilitation was in store for me. 112 Ilfracombe Extremely likely The service has been of None. Female over 65 White British No tick

Friends and Family Test – Community Therapy Teams – Sep-15 Page 13 of 20 value to me and family and I have found it a comfort emotionally and physically. 113 Ilfracombe Extremely likely My experience was very I would have liked the Female over 65 White British No tick good, also meeting others in classes to have continued for similar circumstances was longer. useful. 114 Ilfracombe Extremely likely Because the response we None. Female over 65 White British No tick had & follow-up was excellent, thank you. 115 Ilfracombe Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 116 Ilfracombe Extremely likely You asked me to respond. No tick 117 Ilfracombe Extremely likely Excellent service. Female over 65 White British No tick 118 Ilfracombe Extremely likely Because they were very I missed some classes due to Female over 65 White British No tick good and I really enjoyed it hospital appointments, also and it done us good. pacemaker operation, so I would like to do the class again if possible. 119 Ilfracombe Extremely likely Fully satisfied with what was Male over 65 White British No tick offered! 120 Ilfracombe Extremely likely Couldn't fault the home. Male 56-65 White British No tick 121 Ilfracombe Extremely likely Because I found all that Male over 65 White British No tick called and looked after me were excellent. They came same time each day. It was wonderful. 122 Ilfracombe Extremely likely Female over 65 White British No tick 123 Ilfracombe Extremely likely The support they gave my Male over 65 White British No tick husband and myself after his stroke was excellent. It gave him a good start on the road to recovery. 124 Ilfracombe Extremely likely Because they were friendly, No - can't think of anything. Female over 65 White British No tick helpful & encouraging. 125 Ilfracombe Likely Family & friends do not live Female over 65 White British No tick Friends and Family Test – Community Therapy Teams – Sep-15 Page 14 of 20 in Devon. 126 Ilfracombe Likely The nurses who came to me Female over 65 White British No tick were very friendly, professional and competent. 127 Ilfracombe Likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 128 Ilfracombe Likely Very friendly & helpful. Would like times of calling or Male over 65 White British No tick cancelling visit to be advised early. 129 Ilfracombe Likely Some appointments A little more time given with Female over 65 White British No tick cancelled as not [illegible] exercises. I do them myself time with the exercises - only now but not much 5 times for each one. improvement, if any. 130 Ilfracombe Neither likely nor Male over 65 White British I DO NOT wish my unlikely anonymised comments to be made public 131 Ilfracombe Extremely Some of the staff were My bed was near the TV. I Male over 65 White British No tick unlikely seemingly uncaring. could not see it but could hear it, quite irritating. 132 Ilfracombe Don't know Nothing to add. Yes - not spending so much Female over 65 White British No tick time filling out endless forms. 133 Ottery St Mary / Extremely likely I had two handrails fitted to Female over 65 White British No tick Honiton my outdoor steps. I am over the moon. Thank you. 134 Ottery St Mary / Extremely likely I have required home aids on It is good to know that you Male over 65 White British No tick Honiton three occasions and your provide a reliable and helpful rehabilitation team have service when needed. always been out to help me. Much appreciated. Thank you. 135 Ottery St Mary / Extremely likely I had more visits than Female over 65 White British No tick Honiton expected, also felt there was help if needed, the care was top class.

Friends and Family Test – Community Therapy Teams – Sep-15 Page 15 of 20 136 Ottery St Mary / Extremely likely Very helpful. Male over 65 White British No tick Honiton 137 Ottery St Mary / Extremely likely Such good help. over 65 White British No tick Honiton 138 Ottery St Mary / Extremely likely The level of care was very None at all. Male 56-65 White British No tick Honiton high and sympathetic. 139 Ottery St Mary / Extremely likely Because they are Female over 65 White British No tick Honiton compassionate, caring people or they were to me. 140 Ottery St Mary / Extremely likely Your team member was very Male over 65 White British No tick Honiton efficient, helpful and understanding. 141 Ottery St Mary / Extremely likely Male over 65 White British No tick Honiton 142 Ottery St Mary / Extremely likely Because they were very nice I would like them 9-0 and Female over 65 White British No tick Honiton to me. not 11-0. 143 Ottery St Mary / Extremely likely Very caring and helpful as Received help when asked Female over 65 White British No tick Honiton well as being friendly. for it. 144 Ottery St Mary / Likely over 65 White British I DO NOT wish my Honiton anonymised comments to be made public 145 Ottery St Mary / Likely Female over 65 White British I DO NOT wish my Honiton anonymised comments to be made public 146 Ottery St Mary / Likely Team were very helpful. Female over 65 White British No tick Honiton 147 Ottery St Mary / Likely Very helpful lady and Female over 65 White British No tick Honiton pleasant. 148 Ottery St Mary / Likely Further visits to encourage Male over 65 White British No tick Honiton improved mobility and follow-up. 149 Ottery St Mary / Likely I have only used the service I am insufficiently familiar Male over 65 White British No tick Honiton once and it was extremely with the service to make any useful but it had no long valid suggestions. term effects except for the advice from to prevent

Friends and Family Test – Community Therapy Teams – Sep-15 Page 16 of 20 further accidents so I do not know whether to recommend the service without advising whoever to ask a person more experienced in using the service. 150 Ottery St Mary / Neither likely nor No real help. More help relevant to No tick Honiton unlikely situation. 151 Ottery St Mary / I am quite pleased with Female over 65 White British No tick Honiton everything as you can see. 152 Seaton Extremely likely Completely satisfied. Male over 65 White British No tick 153 Seaton Extremely likely After 30 years, I have been Not finished yet. Male over 65 White British No tick so well looked after. I never thought it would happen. 154 Seaton Extremely likely A very caring team - I would Female over 65 White British No tick always recommend them. 155 Seaton Extremely likely The ladies that have called to I have only been treated at Female over 65 White British No tick see me have been kind and home and it was just right helpful. I could not have for me. managed without them. 156 Seaton Extremely likely Fast response. Competent Not yet. Male over 65 White British No tick staff. Likeable staff. Comprehendable staff. 157 Seaton Extremely likely They have been very helpful Female over 65 White British No tick to my husband. 158 Seaton Extremely likely The gentleman who came Female over 65 White British No tick was very nice, kind & helpful. After he had seen me walking etc. he decided that a class or Zimmer wasn't necessary. He did tell me which of the exercises I have would be most helpful. 159 Seaton Likely Because so far I have Female over 65 White British No tick received good care & treatment from you. 160 Sidmouth Extremely likely I have been impressed by I cannot think how I can Female over 65 White British No tick

Friends and Family Test – Community Therapy Teams – Sep-15 Page 17 of 20 the treatment and suggest anything that would understanding I have have improved my received both in hospital & treatment. since I have received after I am home. 161 Sidmouth Extremely likely The care from the start has Very satisfied with all Male over 65 White British No tick been very good. treatments & care. 162 Sidmouth Extremely likely Appropriate & helpful at all Male over 65 White British No tick times. 163 Sidmouth Extremely likely W. was extremely helpful & No. Male over 65 White British No tick patient. 164 Sidmouth Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 165 Sidmouth Extremely likely Very nice staff, helpful and No - fully satisfied. Female over 65 White British No tick kind. 166 Sidmouth Extremely likely Very helpful. No - very happy with all the Male over 65 White British No tick information etc. 167 Sidmouth Extremely likely Appointments were made Male over 65 White British No tick promptly and staff very helpful. 168 Sidmouth Extremely likely Very helpful & making sure I Male over 65 White British No tick had everything I needed to assist me for my general wellbeing. 169 Sidmouth Extremely likely Male over 65 White British No tick 170 Sidmouth Don't know No. Male over 65 White British No tick 171 South Molton Extremely likely All the team have been so No - very satisfied. Female over 65 White British No tick helpful and so very friendly. 172 South Molton Extremely likely They are most helpful. They None. Mine is a debilitating Male over 65 White British No tick know what you are trying to illness so just to keep mobile put into words and come up and at home is all I can with what you need. They expect and they do this. are really super people. 173 South Molton Extremely likely Very impressed with service. Female over 65 White British No tick Staff very professional & made the whole process

Friends and Family Test – Community Therapy Teams – Sep-15 Page 18 of 20 very enjoyable and achievable. 174 South Molton Likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 175 South Molton Likely Beside the exercise I looked Female over 65 White British No tick forward to getting out & meeting people. 176 South Molton Likely Prompt attention. Male over 65 White British No tick 177 South Molton Likely Female over 65 White British No tick 178 South Molton Male over 65 White British No tick 179 Torrington / Extremely likely I don't think Holsworthy staff Everyone was helpful in Female over 65 White British No tick Holsworthy could have been more kind every way and if I had to stay and respectful. Both the in Exeter I would have nursing and therapy teams. blocked a bed for 2 months. I My care in Holsworthy was need Holsworthy hospital to the very best. You were stay open. treated as a person and not a number, so do not close Holsworthy as that is the only one we can get to, no public transport. 180 Torrington / Extremely likely Female over 65 White British I DO NOT wish my Holsworthy anonymised comments to be made public 181 Torrington / Extremely likely Your staff very considerate. Not qualified to answer. Male over 65 White British No tick Holsworthy 182 Torrington / Extremely likely She was very good. No. Male over 65 White British No tick Holsworthy 183 Woodbury / Exmouth Extremely likely Very nice personalities, Female over 65 White British No tick / Budleigh Salterton friendly, not authoritarian, practical, understanding, good explanations - ready to pass on information, consult others. 184 Woodbury / Exmouth Extremely likely Female over 65 White British I DO NOT wish my

Friends and Family Test – Community Therapy Teams – Sep-15 Page 19 of 20 / Budleigh Salterton anonymised comments to be made public 185 Woodbury / Exmouth Likely I found it very helpful and Female over 65 White British No tick / Budleigh Salterton gained some good advice. 186 Woodbury / Exmouth Don't know Not sure it really helped but Female over 65 White British No tick / Budleigh Salterton the staff were lovely.

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