News for staff and friends of NDHT Trust vision Incorporating community services in Exeter, East and Mid Devon We will deliver integrated health and social care to support people to live as healthily and independently as possible, recognising the differing needs of our local communities across Devon Issue 116,6 September 2012 Trust hospitals earn excellent ratings for food, environment and privacy HOSPITALS run by the Trust provide National Patient Safety Agency (NPSA) North Devon District Hospital was rated excellent non-clinical services for on the back of its annual Patient as excellent in two categories and good patients, according to inspectors. Environment Action Team (PEAT) in the third, as were Crediton, Exeter assessments. Community Hospital (Whipton), Honiton Twelve of our 18 hospitals were rated as and Moretonhampstead. excellent in all three categories of food, Inspectors checked all acute and environment (including cleanliness) and community hospitals in England for Exmouth Hospital scored as excellent in privacy and dignity. their standards in non-clinical areas. one and good in the other two. The other six hospitals all achieved a In the Trust’s Northern region, the Hospitals rated as excellent are said to combination of excellent and good community hospitals at Bideford, consistently exceed expectations, with ratings in those three areas. Holsworthy, Ilfracombe, South Molton little if any room for improvement. and Torrington scored as excellent in The figures were published by the Those rated as good show a clear all three Environment Privacy and commitment to achieving and Site name Food score categories. score dignity score maintaining the highest possible Matt opens unit Axminster Hospital Excellent Excellent Excellent In the Eastern standards, with only limited room for Bideford Hospital Excellent Excellent Excellent area, there improvement. (For the full story, see page 3) Budleigh Salterton Excellent Excellent Excellent were excellent Kate Lyons, director of operations, Crediton Hospital Excellent Good Excellent ratings all Exeter Community Hospital (Whipton) Excellent Good Excellent said: “We are pleased so many of our round for the confident of maintaining and building Exmouth Hospital Good Good Excellent hospitals have been rated as excellent community on these high standards in the future.” Holsworthy Hospital Excellent Excellent Excellent all round, and that each one achieved a hospitals at Honiton Hospital Excellent Excellent Good minimum score of good. The PEAT report concluded: “The Axminster, Ilfracombe & District Tyrrell Hospital Excellent Excellent Excellent inspection teams were encouraged Moretonhampstead Hospital Good Excellent Excellent Budleigh “The issues of cleanliness, food and by all the work and standards being North Devon District Hospital Good Excellent Excellent Salterton, privacy are very important and we do all achieved throughout the Trust.” Okehampton Hospital Excellent Excellent Excellent Okehampton, we can to provide our patients with a Ottery St Mary Hospital Excellent Excellent Excellent Ottery St high-quality service and experience. But it asked the Trust board to look Seaton Hospital Excellent Excellent Excellent Mary, Seaton, at improving the environment in the Sidmouth Hospital Excellent Excellent Excellent “On the whole our hospitals have Sidmouth and A&E and physiotherapy departments at South Molton Hospital Excellent Excellent Excellent performed strongly and, by addressing Tiverton Hospital Excellent Excellent Excellent Tiverton. NDDH. areas in need of improvement, we are Torrington Hospital Excellent Excellent Excellent 1 THE Trust has attracted nurses from as far afield New scheme launched to recruit as Jersey, Swansea, Merseyside and the South and train care support workers East as part of a successful PEOPLE who are keen to work in “With our partners at NHSP we summer recruitment health and social care but don’t have developed a programme campaign. have the experience are being which invites people into Candidates from across given a unique opportunity to healthcare who have never been the UK attended two open realise their dream. in a formal caring role before. days in July and 27 were The Trust is looking to recruit “The Care Support Worker offered posts, with more people who have the life and Development Programme is an set to join. emotional skills to work in exciting way of doing this.” health and social care even These include experienced The assessment days test if they don’t have the clinical Band 5 nurses seeking candidates’ knowledge, with qualifications. a new challenge, those some being interviewed. looking to return to We have linked up with partner Successful candidates will have practice and students due organisation NHS Professionals four days of training, an initial to qualify in the autumn. (NHSP) to launch the Care week to enhance their clinical Support Worker Development Bev Cox, assistant skills and a three-month paid Programme. director of nursing, said: placement, assisted by a mentor. “Both open days were highly AT the Honiton open day were (from left) Di Walker, matron of Exmouth A successful assessment day was Hospital, PA Marion Young and Tina Naldrett, assistant director of nursing. Candidates may then undertake successful and the feedback held at the Rougemont Hotel a variety of work with NHSP or from candidates was very in Exeter in July, with further move into other posts. positive. events planned for August and “The events really raised the September. A total of 12 places were Trust attracts nurses available for the first intake profile of the organisation and Candidates who make it in September, with a similar put the Trust and Devon on the through the recruitment process number set to join in November. map as a great place to work. from across the UK will be trained to become a “We saw a number of fully-fledged care support Candidates will help the Trust worker. high-quality candidates over These include North Devon Candidates were able to meet provide care in a variety of settings, including North Devon the two days and have received District Hospital in Barnstaple, nursing leaders, learn about Tina Naldrett, assistant director District Hospital in Barnstaple, further return to work enquiries 17 community hospitals in development opportunities, of nursing, said she was looking 17 community hospitals in that we will be pursuing. Exeter, North, Mid and East have a tour of the hospital and for “untapped potential”. Exeter, North, Mid and East “This is all part of our plan to Devon and community health potentially have an interview. and social care services across She said: “People the Trust cares Devon, clinics, walk-in centres or create a flexible and multi- Following the success of the the area. for have told us they feel safe the patient’s own home. skilled workforce who will open days, the Trust is planning when treated with compassion, Anyone interested in joining provide the highest quality A total of 16 job offers were to hold similar, smaller-scale dignity and skill. of care to our patients, both made after the open day at events in the future. the programme should call the in hospitals and out in the NDDH, which was attended by “This matches our view as an local NHS Professionals team on Trust officials were also due community.” 28 candidates. employer of wishing to attract 01271 349581. to attend Honiton Show in people who care about others As part of a new initiative, the Jobs were offered to 11 nurses August and the Royal College and share our values. recruits have the opportunity to following a similar event of Nursing jobs fair in London work in an area of speciality or at Honiton Hospital, which in September to promote the “We can then realise their across the Trust’s wide portfolio 22 attended despite severe organisation as an employer. potential to become skilled of services. flooding in the area that day. individuals through training. 2 MUM Claire Taylor (centre) and baby Hope, aged seven weeks, make use of the new pushchair. They are pictured Rugby legend Matt Dawson opens new with (from left) staff nurse Charlotte Davey, Dr Tim Brummitt, Dr David Burton and staff nurse Lindsey Dyer. children’s unit and praises hospital staff TV and rugby star Matt Dawson Matt, who won 77 caps for grounds and get used to being took to Twitter to praise Trust England and captained his on their own with their baby. staff following his emotional country nine times, said he visit to Barnstaple. had to fight back tears as “It's also a much more funky he handed goody bags to Matt performed the official mode of transport for well the children. babies who need to go to other opening of the new children’s parts of the hospital for scans unit at NDDH in July alongside “If you give them a and tests.” Trust chairman Roger French. balloon or a little packet of sweets, or whatever it is, The former World Cup winner Chiara, whose two children it completely melts you,” also held a healthy eating demo were cared for in the old SCBU, he said. said she was impressed by the in the hospital’s Raleigh Galley SCBU benefits new unit after having a sneak Restaurant and toured the “I'm a new father myself preview in an open day at chemotherapy unit. and there were a couple of had been “a spectacular and moments where I had to back from pram NDDH. Matt said on his Twitter account amazing success”. off a little bit. I could have got – @matt9dawson – later that She said: “The new ward is all Andy Murray and cried all She said: “Matt is certainly a donation evening: “Extremely emotional looking great. The new design over the place.” great ambassador for sport and THE new Special Care Baby works really well and it's been visit to North Devon hospital. helped to lift everyone’s spirits.