Friends and Family Test – Community Therapy Teams – September 2015 The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%. ‘Would recommend’ percentage is calculated as follows: Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know ‘Would not recommend’ percentage is calculated as follows: Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know (The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014) Friends and Family Test – Community Therapy Teams – Sep-15 Page 1 of 20 Team Extremely Likely Neither Unlikely Extremely Don't Not Total Would Would not Neither likely nor likely likely nor unlikely know Answered recommend recommend unlikely to unlikely recommend / Don't know % % % 1 Acute 1 0 0 0 0 0 0 1 100.0 0.0 0.0 2 Axminster 5 0 0 0 0 0 0 5 100.0 0.0 0.0 3 Barnstaple 10 5 0 0 0 0 0 15 100.0 0.0 0.0 4 Bideford 5 1 0 0 0 0 0 6 100.0 0.0 0.0 5 Crediton / Okehampton / Moretonhampstead 30 11 0 1 0 0 0 42 97.6 2.4 0.0 6 Cullompton / Tiverton 1 2 0 0 0 0 0 3 100.0 0.0 0.0 7 Exeter Community - Whipton 17 7 0 0 2 0 0 26 92.3 7.7 0.0 8 Exeter Neurological - Mardon Centre 4 3 0 0 0 0 0 7 100.0 0.0 0.0 9 Ilfracombe 19 5 1 0 1 1 0 27 88.9 3.7 7.4 10 Ottery St Mary / Honiton 11 6 1 0 0 0 1 19 94.4 0.0 5.6 11 Seaton 7 1 0 0 0 0 0 8 100.0 0.0 0.0 12 Sidmouth 10 0 0 0 0 1 0 11 90.9 0.0 9.1 13 South Molton 3 4 0 0 0 0 1 8 100.0 0.0 0.0 14 Torrington / Holsworthy 4 0 0 0 0 0 0 4 100.0 0.0 0.0 15 Woodbury / Exmouth / Budleigh Salterton 2 1 0 0 0 1 0 4 75.0 0.0 25.0 Total 129 46 2 1 3 3 2 186 95.1 2.2 2.7 Percentage 69.4 24.7 1.1 0.5 1.6 1.6 1.1 100.0 Friends and Family Test – Community Therapy Teams – Sep-15 Page 2 of 20 Friends and Family Test – Community Therapy Teams – Sep-15 – Qualitative Data Team Name Friends and Please can you tell us why Do you have any Gender Age Ethnicity Please tick this Family Test you gave that response? suggestions as to what we box if you DO could have done NOT wish your differently to make your anonymised experience of comments to be rehabilitation better or made public. any other comments? 1 Acute Extremely likely Everyone was most No - my treatment could not Female over 65 White British No tick professional & kind to me. have been better, the way I was treated restored my self- confidence. 2 Axminster Extremely likely Excellent advice given. I would like to go Abbeyfield Female over 65 White British No tick at Tiverton to be near my daughter. 3 Axminster Extremely likely We received excellent advice Male over 65 White British No tick & help from a delightful lady. 4 Axminster Extremely likely I am so thankful to be in Female over 65 White British No tick Devon. I have had the best treatment from RD&E, Seaton Hospital and community care after my accident. 5 Axminster Extremely likely I found it very helpful. Female over 65 White British No tick 6 Axminster Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 7 Barnstaple Extremely likely R. was very friendly and I am still doing the exercises Female over 65 White British No tick helpful. when I feel I can. Thank you. 8 Barnstaple Extremely likely Male over 65 White British I DO NOT wish my anonymised comments to be made public 9 Barnstaple Extremely likely I was very happy with R. She N/A. Female 36-45 White British No tick was kind & compassionate & Friends and Family Test – Community Therapy Teams – Sep-15 Page 3 of 20 helped me enormously. 10 Barnstaple Extremely likely Very good. Everything was great and we Female over 65 White British No tick would not change anything. 11 Barnstaple Extremely likely Very professional service. No. Female over 65 No tick 12 Barnstaple Extremely likely I was so lucky having J.B. She Female over 65 White British No tick is one of the best, very helpful and caring. 13 Barnstaple Extremely likely Male over 65 White British I DO NOT wish my anonymised comments to be made public 14 Barnstaple Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 15 Barnstaple Extremely likely Excellent care from both Female over 65 White British No tick members of the team who have visited me. 16 Barnstaple Extremely likely M. and R. were very helpful No suggestions about doing Female over 65 White British No tick and they were cheerful too. things differently but it would be nice to have continuing care / contact with the team. 17 Barnstaple Likely It is always helpful to take I think the intentions are Female over 65 White British No tick advantage of any help good but it should be available. realised that the very old (about 90) do not have in many cases much energy and just need to be comfortable and happy. 18 Barnstaple Likely Female over 65 White British No tick 19 Barnstaple Likely Useful to have Sometimes came early Female over 65 White British No tick encouragement & teaching (1/2hr) for appointment. on progressive exercises and This clashed with my cleaner referral to health trainer. & so not helpful. 20 Barnstaple Likely The visit was useful. Male over 65 White British No tick 21 Barnstaple Likely For good treatment. Male over 65 White British No tick 22 Bideford Extremely likely Very kind and efficient. Female over 65 White British No tick Friends and Family Test – Community Therapy Teams – Sep-15 Page 4 of 20 23 Bideford Extremely likely Because of the care and No, I have to rely on your Male over 65 White British No tick attention I have received at judgements of the NDDH. treatments necessary & available. 24 Bideford Extremely likely Female over 65 White British I DO NOT wish my anonymised comments to be made public 25 Bideford Extremely likely The service was on time and Male over 65 White British No tick the advice was very good. 26 Bideford Extremely likely I have received good advice Female over 65 Asian / Asian No tick and help which have British improved my mobility. 27 Bideford Likely After a shoulder Much helpful support for Female over 65 White British No tick replacement in March, I other family members. caught norovirus and was very sick. I was visited by a number of nurses. All helpful & caring, also treatment by physio who came to my home several times to work on my shoulder. 28 Crediton / Extremely likely My needs have always been It was most satisfactory. Female over 65 White British No tick Okehampton / given great consideration. Moretonhampstead 29 Crediton / Extremely likely Very quick in coming, very No, because it was very Female over 65 White British No tick Okehampton / polite. good. Moretonhampstead 30 Crediton / Extremely likely Female over 65 White British I DO NOT wish my Okehampton / anonymised Moretonhampstead comments to be made public 31 Crediton / Extremely likely Found the help invaluable. I felt another class would be Male over 65 White British No tick Okehampton / helpful as the benefits were Moretonhampstead just becoming evident - travelling to Okehampton or another centre would be acceptable! Friends and Family Test – Community Therapy Teams – Sep-15 Page 5 of 20 32 Crediton / Extremely likely Because she gave me If I feel I need further help I Male over 65 White British No tick Okehampton / confidence in her advice. would appreciate it if you Moretonhampstead gave a refresher visit. 33 Crediton / Extremely likely Very accommodating and None. Female 56-65 Asian / Asian No tick Okehampton / provided me the gadgets British Moretonhampstead that I needed most. 34 Crediton / Extremely likely I found A. extremely helpful. Female over 65 White British No tick Okehampton / Moretonhampstead 35 Crediton / Extremely likely W. has been very good with Not really as W. was so good Male over 65 White British No tick Okehampton / me, if I wanted to see her it with me, she would write Moretonhampstead was nearly always in the out the exercise I had to do same week. Also, if she was and if these were a problem in my district she would say I she would always help me as will can in on you on my way I am disabled. back to Okehampton. 36 Crediton / Extremely likely Because she listened to me I am very satisfied with the Male over 65 White British No tick Okehampton / and adjusted treatment, treatment I have received. Moretonhampstead taking account of any difficulties I had. 37 Crediton / Extremely likely The occupational therapist At the moment I am happy Male over 65 White British No tick Okehampton / was extremely helpful and but will get worse as my Moretonhampstead communicative - nothing problem is progressive.