THE CCA FAMILY Featuring Charles Staples Lisa Piskuran Robert Lacy

MAY–JUNE 2013

Our Partnerships A deeper look at how CCA serves governments

Celebrating THE CCA FAMILY Featuring Charles Staples Lisa Piskuran Robert Lacy

DETAILS Checkpoint Tips Helpful ways to save time when entering a CCA facility

Richness in Diversity Sexual Abuse Asian American Prevention & Pacific Islander New PREA standards reinforce commitments to safety Heritage Month

  OUR PEOPLE OUR COMMUNITY OUR COMPANY WWW.INSIDECCA.COMinsidecca.com 1 In this Issue

Features 4 Celebrating Our Professionals Honoring our teachers, nurses and security team members It takes bravery to be a 6 Getting to Zero on Sexual Abuse correctional professional PREA standards focus on preventing, detecting and responding 8 Thankful at 30: Our Partnerships Creating models that work for government The CCA Courage Award 14 New Kids on the Cellblock recognizes employees who go SOAR Mentorship Program starts over and beyond the call of duty. employees off on the right foot 16 Honoring Asian American & Pacific Do you know a colleague who has— Islander Heritage Month Celebrating culture, traditions and history Saved a life, even at the 18 Controlling Contraband risk of personal safety? Cell phones pose serious security risk 19 Getting Green with Energy Stepped in when the Conservation stakes have been high? Maintenance managers meet to share best practices Been at the call of the community 21 Simplifying E-Mail Signatures during a natural disaster? Policy sets parameters for professional signature look Consider nominating him or her 24 Operation Diamondback for the CCA Courage Award! Preparedness training set for May

See your HR manager for details. Columns 3 From the President’s Desk 9 Applause Applause 10 Service Awards 12 Facility Focus 13 Facility Spotlight 15 Details 17 LifeStyle 20 Our CCA Family The cover features Bill Cheatham, detention officer at Houston 22 Our People Processing Center. 23 Puzzle 24 From the Polls

InsideCCA is published six times a year by Corrections Corporation of America (CCA) for employees and their families.

Editor Creative Services Specialist Contributor Contact Us K. Danielle Edwards John Diffenderfer Jenna Slocum We welcome reader feedback and inquiries. Write to InsideCCA: Staff Writers [email protected]. DeAndra Mack Stacey Sparrow

2 insidecca.com From the President’s Desk

What the REIT Really Means By Damon Hininger

ast year, we announced that This move was practical for a num- On the face of it, the REIT changes CCA was exploring the possibil- ber of reasons. Fundamentally, real nothing about the vital public service Lity of redefining our corporate estate represents an essential core of we’ve been providing for 30 years. structure. We knew that our employ- our business. CCA has a market share CCA communities will continue to ees, especially, would need to be in- of 44 percent of all partnership cor- benefit from the economic vitality we formed about this development and rections bed capacity in the nation generate through careers, utility pay- understand what it may mean. today. That includes 14 million square ments and property taxes. Inmates feet in more than 50 company-owned and detainees will still experience In February, CCA was officially con- facilities. Moreover, land and build- quality care and safe surroundings. verted to a Real Estate Investment ings comprise 90 percent of our gross Our government partners will con- Trust, commonly known as a REIT. We fixed assets. As you can see, as the tinually achieve high-quality safe and are now one of approximately 140 fifth-largest corrections system in the secure operations at great value. REITs that are publically traded and U.S., CCA is highly vested in our physi- also one of approximately 120 com- As a REIT, CCA will benefit from lower cal holdings, making us a major real panies included in the MSCI US REIT interest rates when we build more estate operation as well. Index (RMZ), which represents about facilities or invest in expansions and 85 percent of the U.S. REIT universe. maintenance of our properties. We continued on page 11

Commonly Used REIT Terms

Now that CCA is structured as a REIT, you may begin hearing more of these terms in company town halls, internal business unit reviews, market coverage and investor calls. Real Estate Investment Trust (REIT) A REIT is a company dedicated to owning, and, in some cases, operating income-producing real estate, such as apartments, shopping centers, offices and warehouses. Some REITs also engage in financing real estate. Adjusted Funds From Operations (AFFO) This term refers to a computation made by analysts and investors to measure a real estate company’s cash flow generated by operations. AFFO is usually calculated by subtracting from Funds from Operations (FFO) both (1) normalized recurring expenditures that are capitalized by the REIT and then amortized, but which are necessary to maintain a REIT’s properties and its revenue stream (e.g., new carpeting and drapes in apartment units, leasing expenses and tenant improvement allowances) and (2) “straight-lining” of rents. This calculation also is called Cash Available for Distribution (CAD) or Funds Available for Distribution (FAD). Dividend A portion of a company’s profit paid to common and preferred shareholders. Funds From Operations (FFO) The most commonly accepted and reported measure of REIT operating per- formance. Equal to a REIT’s net income, excluding gains or losses from sales of property, and adding back real estate depreciation. Yield The percentage return paid on a stock in the form of dividends, or the effective rate of interest paid on a bond or note.

* Definitions from REIT.com and NASDAQ.com.

insidecca.com 3 Celebrating Our Professionals A time to recognize the people who make us great By Jenna Slocum

ith nearly 17,000 employees across the country, CCA boasts a diverse and talented workforce. In May, we celebrate National Correctional Officers and Employees Week, National Teacher Appreciation Week and National Nurses Week. We’re proud to highlight members of our Wexceptional teams who represent the best and brightest in each profession. The Teacher

Meet Lisa Piskuran, education supervisor at Bridgeport Pre-Parole Transfer Facility. After five years of teaching first grade in public schools, Piskuran joined CCA in 2010 as a GED instructor and supervisor. She has an eye for detail and accuracy, but it’s Piskuran’s passion for building self-esteem while teaching and overseeing the GED program that’s garnered her praise. “We try to give our students the encouragement they need to pass and the esteem they need to succeed,” she says. Although a small facility, Bridgeport has CCA’s highest percentage of GED attainment in proportion to its population. While creating a learning environment that fosters trust, Piskuran’s edu- cational team also developed ways to inspire students, from quirky desk tents with motivational phrases to expressions of praise and encouragement, such as naming a Star Student of the Week. “They love it,” says Piskuran. “As simple as it is, it’s raising morale.” Piskuran’s students work hard to earn their GEDs. And the facility re- ciprocates by making each graduation ceremony a special occasion. Graduates receive two photos taken in their caps and gowns: one to keep and one to send home, a testament to their success. For Piskuran, developing self-esteem is just as important as learning algebra and social studies. “If they can earn their GED, then they know they can go on and be successful at whatever they put their minds to,” she says.

insidecca.com The Nurse The Warden

“People may think they don’t want to work at a correctional Robert Lacy is CCA’s most tenured warden. facility, but I actually love it. It’s a different kind of nursing.” Thirty years ago, Lacy worked for the Texas De- That’s what Charles Staples at McRae Correctional Facility partment of Criminal Justice, enjoying his bud- says about working in correctional health care. The regis- ding career. When opportunities in partnership tered nurse previously spent five years working in the local corrections began to emerge, he was intrigued. hospital emergency room before starting his career in cor- “In 1989, private corrections wasn’t very pop- rections. ular,” he explains. “But I knew CCA’s The change has been good for Staples. leadership team, and I wanted to “I see the same inmates from the day they arrive to the day be a part of it. It was a new chal- they leave,” he says. “I see improvements in their demeanor lenge.” and health. I know I’ve made a difference.” Lacy has certainly encoun- Staples explains that he’s rewarded by the continuity of tered some challenges care he can provide in a correctional setting. He’s even and witnessed many learned some Spanish to better communicate. changes. But one thing has remained constant But he hasn’t left all his ER experience behind. Staples cre- throughout his three de- ated a team approach and collaborative spirit at McRae that cades in corrections — he learned working in the ER. caring for people. “I’ve always been a team player,” he says. “If we don’t all “I have a saying on my flourish, it reflects on our overall job. It’s more of a group desk that I see every effort here. We aren’t dealing with our patients all by our- day,” explains Lacy. “It selves.” says, ‘Focus on your staff It’s Staples’ genuine attitude and positive outlook that en- and the people who work for dear him to staff and inmates. you. What you give to them you get back two-fold.’” “If I know something that can help make someone else’s job The saying, Lacy says, reminds him of better, why shouldn’t I where came from. help,” he says. “Others Geographically, he is back where he left more than 30 years have helped make me ago — Houston, Texas. a better nurse, and “Houston is the place I did my first day with CCA,” says I’m paying it for- Lacy. “I’ve done a complete circle. I’m back home.” ward. If you know something, show If home is where the heart is, then that’s doubly true for me. And I’ll return him. His wife, also a warden, is happily working in the the favor. We are all Houston area. Lacy is also pleased with his current on the same team. “ CCA home, Houston Processing Center. “I truly enjoy the work I do and my people,” he says. “You just have to know when you have it made. And I have it made now.” n

insidecca.com 5 Getting to Zero on Sexual Abuse New PREA standards heighten prevention, detection and response at CCA By K. Danielle Edwards

Prevent. Detect. Respond.

Those are the marching orders issued by the federal De- These aspects, and many others, are shaping the PREA partment of Justice to correctional agencies in addressing strategy at CCA, as leaders address training, facility culture, sexual abuse at the local, state and national levels. Last May, screening procedures and more. these governing standards were finalized and issued after Previously, Steve Conry, CCA vice president, Operations, years of work to decrease and ultimately prevent sexual Business Unit III, served as the company’s PREA coordina- abuse in jails, prisons and detention facilities. tor. During his tenure in that voluntary role, Conry laid the In 2003, Congress passed the Prison Rape Elimination Act foundation for the best practices and PREA compliance that (PREA) and, as a result, developed the National Prison Rape guide CCA today — and will govern this area in the future. Elimination Commission, which recommended a set of This basis has also been framed by the ongoing efforts of standards to the attorney general in 2009. Three years later, Cole Carter, CCA assistant general counsel, Operations; in mid-2012, those standards were set for four categories of John Baxter, CCA director, Mental Health; and Lisa Cecil, correctional facilities: adult prisons and jails, lockups, com- CCA director, Learning and Development. munity confinement facilities and juvenile facilities. (While The Department of Justice has outlined specific PREA CCA operates prisons, jails and detention centers, the com- standards shown on page 7 in the domains of Prevent, pany does not own, operate or manage juvenile or com- Detect and Respond. n munity confinement facilities.) For years, CCA has worked to create a zero- tolerance environment for sexual abuse. Through awareness campaigns, ongoing If you don’t have training and standardized PREA response procedures, CCA’s Operations, Legal, Ethics & Compliance, and Communications de- partments worked together to develop the zero company’s PREA strategy. tolerance “While the national standards have been for sexual misconduct, updated, CCA’s philosophy about PREA you risk becoming and sexual abuse has not changed,” says Don Stewart, CCA PREA coordinator and an inmate, too. senior director, Investigations/Intelligence. To report employee misconduct, “We are committed to being responsible for tell your supervisor. the safety of those in our care. We are also obligated to provide an environment that is free of sexual abuse.” Much of the renewed emphasis turns to understanding the personal historical and psycho-social risk factors and reactions to sexual abuse in the correctional setting — for employees and inmates alike. This can pertain to individual histories as sexual per- petrators or victims. This may also include factors such as abusive backgrounds, gender identity, sexual orientation and more.

6 insidecca.com The Department of Justice has outlined specific PREA STANDARDS in the domains of Prevent, Detect and Respond. They include:

›› PREVENT I To prevent sexual abuse, the standards require, among other things, that facilities: • Develop and maintain a zero-tolerance policy regarding sexual abuse;  • Screen inmates for risk of being sexually abused or sexually abusive, and use screening information to inform housing, bed, work, education and program assignments; • Develop and document a staffing plan that provides for adequate levels of staffing and, where applicable, video monitoring; • Train employees on their responsibilities in preventing, recognizing and responding to  sexual abuse; • Perform background checks on prospective employees and not hire abusers; • Ban cross-gender pat-down searches of female inmates in prisons and jails (absent exigent circumstances) and of both male and female residents of juvenile facilities;  • Enable inmates to shower, perform bodily functions and change clothing without improper viewing by staff of the opposite gender; and • Enter into or renew contracts only with outside entities that agree to comply with the standards.

DETECT  ›› To detect sexual abuse, the standards require, among other things, that facilities: • Make inmates aware of facility policies and inform them of how to report sexual abuse; • Provide multiple channels for inmates to report sexual abuse, including by contacting an outside entity, and allow inmates to report abuse anonymously upon request; • Provide a method for staff and other third parties to report abuse on behalf of an  inmate; and • Develop policies to prevent and detect any retaliation against those who report sexual  abuse or cooperate with investigations.

RESPOND  ›› To respond to sexual abuse, the standards require, among other things, that facilities: • Provide timely and appropriate medical and mental health care to victims of sexual + abuse; • Where available, provide access to victim advocates from rape crisis centers for emotional support services related to sexual abuse;  • Establish an evidence protocol to preserve evidence following an incident and offer victims no-cost access to forensic medical examinations;  • Investigate all allegations of sexual abuse promptly and thoroughly, and deem allegations substantiated if supported by a preponderance of the evidence; • Discipline staff and inmate assailants appropriately, with termination as the presumptive disciplinary sanction for staff who commit sexual abuse; and • Allow inmates a full and fair opportunity to file grievances regarding sexual abuse so as to preserve their ability to seek judicial redress after exhausting administrative remedies.

For a complete list of the new PREA standards, visit www.prearesourcecenter.org.

insidecca.com 7 Thankful at 30: Our Partnerships CCA’s proven model — with a promise to seek new opportunities By K. Danielle Edwards

Every day, new businesses are created. But most don’t make it. That’s just part of why CCA is special. Not only are we a company that’s been around for 30 years, but we are also a correctional system — the fifth largest in the nation. We’ve grown and persevered while adhering to a laser-focused strategy. Since 1983, CCA has been in the business of building, owning, managing and operating correctional facilities on behalf of government. And three decades later, that pin- pointed emphasis remains. But why? And how is it serving us today?

Design, build, manage — a model that works Tony Grande, CCA executive vice president and chief development officer, oversees a team of professionals who help drive the engine of CCA’s continued partnerships and growth. They specialize in managing and building relationships with government at the local, state and federal levels; researching opportunities and trends; and developing pro- posals and responding to requests for information from prospective agency partners. “The essentials of our business have served us well, and our focus on those fundamentals has made us the leader in partnership corrections,” Grande says. However, times and needs do change. And Grande and his Partnership Development team are keenly aware of this. Just 10 years ago, CCA operated 60 facilities in 21 states and the District of Columbia — with a total of nearly 60,000 beds under ownership or contract and 14,000 employees. Today, CCA has maintained a relatively level operational presence, but now has nearly 17,000 professionals and a designed system-wide capacity of 92,500 beds. “A decade ago, there was a bed shortage among the states and the federal government,” Grande says. “There was a need for bed capacity, but with no plans to build, they turned to us to construct new facilities and provide just-in-time capacity.”

Changes challenge formula In recent times, the corrections climate has undergone some changes. For example, Grande says there is a renewed emphasis on re-entry and reducing recidivism. Additionally, some policymakers are concentrat- ing on correctional alternatives. “Many states are focused on decreasing recidivism and supporting our Tony Grande inmates’ return to society,” Grande says. “Our company is becoming even more focused on programs and productive inmate engagement. It requires us to be innovative, looking at academic, vocational and therapeutic programs that are effective, based on evidence.” Most of the men and women in correctional care will one day rejoin our communities. And helping them become productive members upon release is vital. “Policy has shifted toward not only providing constitutional incarceration but also providing inmates with the types of opportunities they need to succeed in our society,” Grande

8 insidecca.com explains. “Ninety-five percent of inmates will return to society, and it’s critical that we as timeline a company serve the needs of our government partners. With the emphasis on providing programs to impact recidivism, we have to be at the forefront on that.” Even with this ebb and flow in policy and priorities, the total picture of partnership correc- Nena Gilmore Moss tions remains stable. Today about eight percent of correctional facilities are operated by March 22, 2013 a company. Hardeman County Correctional Facility “Public-private partnership in corrections has maintained this level nationwide, even with was honored with an award on March 21st reductions in inmate count,” says Grande. from the National Guard and Reserve for our continued support to the men and women who serve our country. HCCF “ Ninety-five percent of inmates will currently has two employees (SPC Parson and SPC Carlson) who are deployed return to society, and it’s critical that overseas. We want to send a special thanks to them for all they do and let we as a company serve the needs them know we miss them. of our government partners.”

What about other areas of corrections? CCA employees regularly inquire about CCA’s business plan, particularly when they can submit questions for the company’s quarterly town hall events. Specifically, some ask if the company ever plans to pursue new lines of business, diversify the populations we serve or expand our geographic footprint. Some of CCA’s competitors, for example, provide correctional services in other countries or have alternative services as a core business function. “We are committed to being the best adult corrections system in the country. That mission includes us looking at all the variations of adult corrections as it looks in 2013 — and it has changed,” Grande says. Like ∙ Comment ∙ Share That’s why CCA subject-matter experts continually examine the corrections landscape. On- 24 people like this. going research explores community corrections, international corrections, re-entry services View all comments and other areas. Plus, this internal evaluation has resulted in new correctional solutions at CCA, from out-of-state inmate management to the Correctional Investment Initiative — formalized when CCA purchased Lake Erie Correctional Institution from the state of Ohio Jammye Washington to operate it on its behalf. March 12, 2013 “We have to understand it,” Grande says. “Vet it. Do our research. We’ve pioneered a number of approaches, including this very industry. We are proud of that.” n Silverdale’s Staff Blood Drive.

Applause Applause

Tracking Team Safety

The following facilities have gone more than a year without a lost-time accident (as of press time): Facility Date of Last Lost-Time Accident Like ∙ Comment ∙ Share Idaho Correctional Center January 18, 2012 5 people like this. Kit Carson Correctional Center December 19, 2011 North Georgia Detention Center September 28, 2011 Willacy County State Jail August 27, 2011 Discover, share and connect: Facebook.com/CorrectionsCorp insidecca.com 9 Service Awards

20 Years 15 Years

Torrance County Bay Correctional Bent County Correctional Facility Central Arizona Detention Facility Facility Detention Facility

Howard King Toriano Peterson Rhonda Ayers Merrell Holland Juana Rodriguez Darell Wollert Rey Barajas

Central Arizona Detention Facility (cont.) Cibola County Correctional Elizabeth Detention Center Correctional Center Treatment Facility

Shirley Farquharson Jill Johnstone Cynthia Robberts Donald Paul Felicia Meeks Nazario Solomon

Eloy Detention Center Florence Hardeman County Houston Processing Correctional Center Correctional Center Center

Gayle Harris Arthur Legate Karl Lyons Lorenzo Medina Raymond Beltran Hester Harris Herman Sandstrum

Jenkins Correctional Lake City Correctional Leavenworth Lee Adjustment Center Marion County Jail II Center Facility Detention Center

Richard Carey Pamela Griffis Samuel Kyser Jeffrey Seibert Roy Terry Cletus Brinker

Metro-Davidson County Mineral Wells Pre-Parole Moore Haven San Diego Silverdale Detention South Central Detention Center Transfer Facility Correctional Facility Correctional Facility Facilities Correctional Center

Robert Aylward Eddra Hawkins Anna Eastman Douglas Fender Barbara Harper Patricia Reed Judy Williams

TransCor Whiteville Correctional Facility

Charles Westbrook Julie Bass Chuck Brown Nikki Coby Nancy Dellinger Hattie Hayes Edward Hinton, Jr. Bobbie McKinnie Gary Parrott

Whiteville Correctional Facility (cont.)

Kawanna Robertson Lila Robertson Linda Robertson Tanya Robertson Fannie Robinson Gladys Walton Shantel White Jennifer Williams Oretha Wynn

10 insidecca.com Service Awards

10 Years

Bartlett State Jail Crowley County Hardeman County Metro-Davidson County John Green, Jr. Merle Dorman Correctional Facility Correctional Center Detention Facility Johnnie Harvey Lee Rodriguez Jeremy Medina Jean Perdue Jessica Bishop Rosalind Hill Stephen Steger Ronald Patterson John Wolf Anthony Bowles Roumelia Hooper Neale Sudduth Barton Wilson Quanshai Jenkins Davis Correctional Facility Idaho Correctional Center Anisha Woods Larry Keys Bay Correctional Facility Timothy Mires Michael McClellan Brenda Love Mary Pat Andrews Richard Mower Mineral Wells Pre-Parole Dawson State Jail Elizabeth Martin Michael Sulfridge Transfer Facility Sallie Owens Jenkins Correctional Center Carolyn McGraw Carol Adams Bent County Tonja Demmons Correctional Treatment Facility Christopher Phillips Correctional Facility Red Rock Correctional Center Tocarra Bruce Kit Carson Correctional Center Wynda Ray Justin Garcia Anna Canuas Bridgette Carter Douglas Miltenberger Sophia Roach Lora Smart Leticia Lerma Megen Hamlin Annie Spearman La Palma Correctional Center Bradshaw State Jail Keith Walker Saguaro Correctional Center Junice Taylor Francisco Perez Janel Sarracino Nathaniel Samberg Mary Thornton Eden Detention Center Lake City Correctional Facility Latarsha Tyler California City Pamelia Franke San Diego Correctional Facility Samuel Daniels Claudette Wilchie Correctional Center Tracey Green Cartel Bennett Cassandra Hitt Youlanda Wynne Walter Salguero Carlos Cordova Elizabeth Detention Center Minnie Pate Maridel Robles Turner Dennis Glover Torrance County Samy Abdelmalek Lance Williams Leavenworth Vanessa Guzman Detention Facility Laura Hamme Detention Center Conrado Leon Jason Sisneroz Central Arizona Maureen Knutelski Faynett Anderson Guillermo Martin Detention Center Angelica Mauro TransCor Dale Langley Theresa McCargar Melissa Duvall Erin Jesse Eloy Detention Center Jose Ortega Terren Millwood Michael Lira Webb County Kevin Booker Jose Sanchez Wayne Luft Marion County Jail II Detention Center Mark Wade Andrew Throop Facility Support Center Tina Bowie Salvador Perez III James Unise Scott Craddock Silverdale Detention Facilities McRae Correctional Facility West Tennessee Dayna Knox Donna Catlett Cibola County Shawn Folk Detention Facility Thomas Master Walter Davis Correctional Center Emmett Jones Lucibeth Mayberry Marion Winberry George Garcia, Jr. Tamara Jordan South Central Deborah Owen Wheeler Correctional Facility Ellis James Jennifer Kerr Correctional Center Pamela Settle Rodney Smith Barbara Price Crystal Cummings Cimarron Correctional Facility Lisa Summers Joseph Ramos Whiteville Correctional Facility Shannon Day Tallahatchie County Florence Correctional Center Allen Smith Alma Murphy Correctional Facility Coffee Correctional Facility Francisco Delafuente Clara Yawn Henry Peace Angela Adams Angela Adams Velia Monterde Jeanette Birdow Minnie Thomas Richard Ochoa Elizabeth Campbell Irma Sanchez Crossroad Correctional Facility Felicia Gibbs Daniel Burtness Hattie Givens

What the REIT Really Means ... continued from page 3 also believe we’ll be in an even more favor- has been passed down to employees who the early 2000s rebuilding our company and able position to provide more long-term were not around during that era, but who regaining our bearings. value and create smarter solutions for our have heard the difficulties CCA faced from a It’s not lost on me that you care about the government partners. financial perspective. condition of our company. In my recent fa- Plus, being a REIT aligns us with other compa- But today’s generation of CCA team mem- cility visits, many of you have inquired about nies that offer a service but also have a large bers will not have to re-live the lessons we the REIT and what it will mean for you. Em- portfolio of real estate property that they learned from our previous REIT, which cre- ployees have expressed interest in the sta- purchase, own and operate. As a result, we ated a greatly divided CCA. Back then, there bility of our company and our prospects for may achieve a new pool of potential inves- were separate operating structures, boards future growth. tors and analysts who better understand the and management teams for the arm of the The conversion to a REIT is a wonderful de- full nature of our real estate business. company that managed our operations velopment for the company as we look to en- and the other that oversaw our portfolio of CCA employees who have been with us for hance CCA’s position and also enhance our property holdings. As you can imagine, the more than 10 years likely have strong memo- value proposition to partners. results of this disjointed approach were se- ries about what happened with our company rious. Under the leadership of former CCA That’s why I am committed to keeping you in the late 1990s when we were structured as president and CEO John Ferguson, we spent informed each step of the way. n a REIT. And that memory, to some degree,

insidecca.com 11 Facility Focus A Glance at Recent Facility Happenings

Caring for the Community 1

1 Citrus County Detention Facility In February, Citrus County Detention Facility correctional counselors Alice Yettaw and Carrie Kreisle delivered lap blankets, booties and hats crocheted by inmates to local charities.

2 2 Florence Correctional Center In February, a team from Florence Correctional Center participated in the Tough Mudder competition in Mesa, Ariz. The 12-mile obstacle course takes up to five hours to finish, and each Florence participant successfully com- pleted it. Go-getters included business manager Michael Garcia, medical records clerk Mary Lou Bracamonte, den- 3 tal assistant Alyssa Mata, correctional officer Ryan Laviers, senior correctional officers Jorge Marques and Nicholas Cabello, and warden Brian Koehn.

3 Lake City Correctional Facility Most CCA employees understand the value of the True Colors personality system. Knowing if someone is an or- ange, green, gold or blue can help ease communication 4 and enhance relationships. Lake City Correctional Facility hosted 30 supervisors for a True Colors class in February.

4 Silverdale Detention Facilities Helping Hands, the employee morale committee at Sil- verdale Detention Facilities in Chattanooga, Tenn., served treats to show appreciation for employees. Here’s chaplain Floyd Davis showing the goods.

InsideCCA Contest

e want to hear from you. In 100 words or less, tell us about a co-worker you think is a great representative Wof The CCA Way in their professional or personal lives. Send your response and contact information to cca.communi- [email protected] by June 1, 2013. We will then select the top entries to receive a CCA prize pack, featuring great CCA gear. We may even publish your entries online or in a future issue of InsideCCA magazine. n

12 insidecca.com Facility Spotlight North Georgia Detention Center Gainesville, Ga. By Stacey Sparrow

estled in the foothills of the Blue Ridge Mountains Hall County and the City along the beautiful shores of Lake Lanier, CCA’s of Gainesville. Employees NNorth Georgia Detention Center is a small but donate time and money vibrant facility. Joining the CCA family in 2009, North Geor- to the Chamber of Com- gia took off running, assembling a team of 166 employees merce, Relay for Life, March who strive on a daily basis to make their facility the best. of Dimes, CASA, Gateway Domestic Violence, Boys & Warden Charlie Peterson is deeply ingrained in the facil- Girls Club, Run for Recovery, ity and its culture; as assistant warden, he was an integral Medical Center Foundation, part of the facility’s start-up team. Along with his facility Wishes for Me Foundation leadership team, Peterson consistently finds ways to keep Warden Charlie Peterson and many others. The facility employees fresh, engaged and on their toes at all times by also sponsored Fourth of July fireworks for the American Le- performing on-the-spot drills. gion in Gainesville, which was a unique opportunity for CCA “Our team never knows what’s next,” says Peterson. “My to be recognized by thousands of residents and supporters. motto is PART — professionalism, accountability, respect The facility is located 55 miles northeast of Atlanta. Gaines- and teamwork, and I challenge all employees to get on ville is the economic center of northeast Georgia and home board and be PART of our success.” to more than 30,000 people. n The North Georgia team is actively engaged in the community, participating in many organizations throughout

insidecca.com 13 New Kids on the Cellblock Near SOAR Mentorship Program gets newcomers started the right way By Jenna Slocum

ach year, hundreds of new Resources, and leader of the program CCA mentor. Mentors may come CCA employees face their first development team. “Most facility em- from different areas, from security Eday on the floor. It was a rite of ployee turnover happens in the first and health services to inmate pro- passage for many of today’s tenured year of employment.” grams and addictions treatment. This approach exposes newcomers to the security staff and can be an intimidat- Jeff Conway, warden at Marion totality of facility operations, while ing step for those new to corrections. County Jail II and a member of the providing them with the support they To help the newest correctional offi- SOAR development team, fully under- need to adjust to new roles. cers ease into their job and, hopefully, stands the challenges of correctional a life-long career, CCA developed the officer turnover. “SOAR mentors will be an invaluable sounding board and support system,” Support, Opportunity, Achievement ”Most COs who leave before one year says Brian Collins, CCA executive vice and Respect, or SOAR, Mentorship say it’s because they did not feel prop- president and chief human resources Program. erly prepared to deal with inmates,” officer. “That one-on-one connection “If you haven’t worked in corrections says Conway. is vital.” before, it can be scary,” says Cindy With SOAR, every first-year correc- Sullivan, CCA senior director, Human tional officer is paired with a trained Why SOAR? There is no current standard CCA mentorship program for new hires. In- stead, some CCA facilities have home- grown programs, while other facilities have none. SOAR will be CCA’s first standardized mentorship program. It will begin gradually with just six facilities participating — one representing each division. Beginning this summer, SOAR will kick off atEden Deten- tion Center, La Palma Correctional Center, Marion County Jail II, North Fork Correctional Facility, Stewart Detention Center and Whiteville Correctional Facility. Companywide implementation is planned for 2014. “Too many times companies deploy programs without careful consider- ation,” explains Sullivan. “We want SOAR to meet the needs of our facilities. We are taking our time to get it right.” n

14 insidecca.com Details

Prohibited Items By John Diffenderfer

t CCA, we work hard every day to protect one another and those in our care. Each facility checkpoint is a front line for safety and security. Here’s a reminder about a few items you should generally not attempt to bring into a CCA facility, Aaccording to company policy.

1. Cell phones (in many cases, ADO staff, FSC employees and 5. More than $20 in cash regional SORT commanders are exempt from this restriction) 6. Non-clear bags 2. Flash drives 7. Photo or video cameras 3. Key chain accessories 8. Security equipment 4. Medicine exceeding the amount necessary for a 16-hour shift 9. Tools, including pocket knives

Note: The items listed here are some that are generally restricted at CCA facilities. Exceptions may exist. Refer to CCA policy 9-20 and your facility leadership for specific instructions as they relate to you and your location.

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insidecca.com 15 Asian American & Pacific Islander Heritage Month A national celebration of culture, traditions and history By Stacey Sparrow

ay is a time to celebrate and pay tribute to the contributions generations of Asian Americans and Pacific Islanders have Mmade to American history, society and culture. It’s a chance to honor people like chemist Yuan Lee, painter Yasuo Kuniyoshi, wood- worker and architectural engineer George Nakashima, cellist Yo-Yo Ma, and actor and wrestler Dwayne “the Rock” Johnson. That’s what Asian American & Pacific Islander Heritage Month is all about. According to a 2012 proclamation by President Barack Obama, “Asian Americans and Pacific Islanders comprise many ethnicities and lan- guages, and their myriad achievements embody the American experience. They have started businesses and are leaders in every aspect of orking as American life — in government, industry, science and medicine, the arts W and our Armed Forces, education and sports.” a chaplain in Marcelo Ariola, CCA managing director, Project De- velopment, is uniquely qualified to celebrate this corrections has particular month. Ariola is among the first generation in his family to be American born. With Filipino elevated my parents who embrace the values of family, education and hard work, he grew up in Hawaii. His ad- vice? “Work hard, play hard, love your family and Marcelo Ariola sense of calling embrace your heritage.” and added to Malathi Joseph, warden’s secretary at T. Don Hutto Residential Center, immigrated to the U. S. in 1993 from Sri Lanka. The celebration of this month means my ministry. My a lot to her. “I appreciate the freedom in this country to live your days are full, but life as you please — freedom of religion, freedom of speech, but most of all freedom to live without Malathi Joseph they’re rewarding. fear of persecution,” she says. “I am very proud of my culture and the strong roots it gave me in religion and family.” CCA’s diversity as a company is reflected not only by our team, but also by the populations we serve. Saguaro Correctional Center actively em- braces the culture of its Hawaiian inmates by providing the opportunity for them to celebrate their many traditions and beliefs. Saguaro team members join in when they can, which helps garner respect between My name is the inmates and employees. “Heritage months are a great way for us, as a company, to celebrate our Michael Davis. employees and the diverse backgrounds they bring to CCA,” says Brian Collins, CCA executive vice president and chief human resources officer. I’m a chaplain What does Asian American & Pacific Islander Heritage Month mean to you? Go to InsideCCA.com to share your thoughts. n in Texas, and I

pastor a church.

16 insidecca.com LifeStyle

Party Like It’s 1983 By John Diffenderfer

ooking for a great way to celebrate Enjoy ‘80s cuisine. In 1983, Diet CCA’s 30th anniversary? How about Coke was the new drink of choice. L an ‘80s-themed party? Here are a 6The very first kid’s juice box hit few ideas to get your creative juices flow- American grocery store shelves in 1983. ing that hearken back to what was popular You can’t go wrong with spinach dip in- in 1983, just when CCA was getting started. side of a hollowed-out loaf of bread. Lean Cuisine may not fill you up, but it just might Fire up the boom box and grab remind you of the ‘80s. And don’t forget a pencil to wind the tape back 1983’s most lasting culinary creation, the into your cassettes when things 1 Chicken McNugget. n go awry. “Billie Jean” and “Every Breath You Take” were top hits in 1983. Contrary to Cyndi Lauper’s teachings, when the working day is done, it’s not just girls who wanna have fun.

Dust off the video games. Pac- Man was released in 1980, and by 21983 it was everywhere from bowl- ing alleys to pizza parlors. The Nintendo Entertainment System was released in Japan in 1983, and the world quickly got busy leaping over animated lava and hunt- ing pixelated ducks.

Don’t forget the toys. Hacky sacks can still provide lots of fun. Cabbage 3Patch dolls were hugely popular, al- beit a little creepy. And, who can forget everyone’s favorite, quasi-corrections-related collectible, Pound Puppies?

Dress the part. Costume parties are a great opportunity for you to re- 4vive those stonewashed jeans and Ocean Pacific T-shirts you’ve been hanging on to. Scrunch your socks, bedazzle your sweatshirts and make your hair as stand as tall as possible. Shoulder pads? Yes, please. If you’ve always wanted to try the Pat Bena- tar look, now’s your chance.

Sample some ‘80s Hollywood. In 1983, the final episode of “M*A*S*H” 5aired. “Star Wars Episode VI: Return of the Jedi” taught us the history of a long time ago in a galaxy far away, while “Terms of Endearment” catered to more traditional movie-goers. Our nation was captivated by cultural masterpieces known as “Dallas,” “Dynasty” and “The A-Team.” Mr. T. had our entire nation pitying the fool.

insidecca.com 17 Controlling Cell Phone Contraband

As trend gains traction, corrections professionals can’t afford to “phone it in” Cell phones occupy a unique place in the world of prison By K. Danielle Edwards contraband. While inmates can use facility phones to communicate with others on the outside to conduct illegal af- fairs, those lines are monitored. According to the Federal Bureau of Investigation, “[T]he devices also may provide inmates with an avenue for conducting criminal activity without concerns about the restrictions imposed on land- line telephone use.”

A connection to the streets “Inmates have used cell phones to keep in touch with their gangs, monitor the activities of rivals, conduct illegal trans- actions and even order hits on targets,” Lappin cautions. Perhaps this is the greatest risk cell phones in inmates’ hands pose — unfiltered access to outside contacts and resources that connect them to the very activities that may have led to their incarceration in the first place. Indeed, such technologies can enable a continuance of the criminal cycle; according to the FBI, inmates also use cell phones to threaten witnesses, transmit photographs, coordinate crimes, plan escapes, bribe employees and order retaliation against other inmates. In certain communities and in certain types of buildings, obtaining a cell phone signal can be difficult. However, inmates can be decisively determined to make them work. “Reception varies by provider and can depend on location,” Lappin says. “However, just like everyday consumers look to companies that offer greater bandwidth and stronger signals, inmates begin to have those marketplace prefer- ences, too.”

The rise of smartphones rugs. Alcohol. Tobacco. Weapons. According to the Pew Internet & American Life Project, as These are the kinds of contraband correctional of December 2012, 87 percent of American adults owned a professionals know well. cell phone. Just 45 percent have a smartphone. D Still, that number is increasing in the mainstream popula- For years, we’ve kept a watchful eye, searched methodically and conducted surveillance with these objects in mind. Re- tion, and it is in correctional facilities, too. cently, however, cell phones have grown in prominence, “These are even riskier because of the texting, photos, Inter- challenging even the most rigorous security practices and net access and more,” says Lappin. safety-first philosophies. Smartphones can offer inmates a pipeline for dangerous “Without a doubt, this remains a very serious security chal- activities. For example, search engines can be used to find lenge, not only for us at CCA but for corrections in general,” external targets, like informants, crime victims or others says Harley Lappin, CCA executive vice president and chief who testified against them. Or they may engage with social corrections officer, who oversees security and operations media sites to communicate with criminal-minded contacts for the company. “When I was at the most recent Ameri- to arrange illegal activities, from violent retaliation to drug can Correctional Association conference, cell phones were selling. a topic at the local, state and federal level for leaders in all types of agencies.”

18 insidecca.com Security remains job #1 for Cell phones have grown in prominence, our professionals challenging even the most rigorous security Capabilities like cell phone jamming, which disrupts cell phone signals, is currently illegal unless authorized for spe- practices and safety-first philosophies. cific reasons. Still, CCA continues to explore technologies that may offer solutions. “We continue to identify and test new technology to help security-wise,” Lappin cautions. “We have to manage visits, us locate or disable cell phones in our institution,” Lappin phones and mail from that perspective.” explains. “Unfortunately, most current offerings underper- Despite the tightest security protocols and most rigorous form or are too expensive for our industry at this time.” safety precautions, Lappin says one ingredient matters That’s why correctional professionals must continue to rely even more — integrity. on tried-and-true approaches to contain contraband, in- “Over the course of my career at the Bureau of Prisons and cluding cell phones. CCA, most of the people I worked for and with were hon- Lappin advises, “We continue to be vigilant in the most est, loyal and dedicated employees,” Lappin shares. “They essential correctional functions we do every day — pat would not do anything to break the law or compromise searching inmates, being observant when you’re making safety and security. They had integrity. Unfortunately, we rounds, seeing what type of behavior is occurring and using have a few staff in our workforce who do not have integrity our intelligence.” and bring contraband into our facilities. It is our shared re- sponsibility to identify these staff and hold them account- Employees’ role is not only to manage behavior but also to able. That’s also how we stay ahead of this.” n contain communication. “When we cannot manage communication — whether verbal, written or otherwise — we’re going to struggle

Environmentalism and Energy Conservation Efficiencies and green approaches among topics at 2013 CCA maintenance conference By John Diffenderfer

n February, CCA maintenance managers from across the country met in Nashville to hone their skills and increase their knowledge of best practices. More than 70 people participated in the event. IDrawing from deep, hands-on experience, participants discussed issues ranging from the long-term and strategic to the daily and tactical. Topics included capital expense planning, water softener usage and utility expense tracking. Special emphasis was placed on utility conservation and resource management. Through a wide array of conservation measures, smart decision-making and hard work, CCA’s facility maintenance managers were able to realize $3.7 million in cost savings last year. A sig- nificant portion of this savings was the result of the new water conservation system at Central Arizona Detention Center. Under the supervision of maintenance manager Michael Bastys, Central Arizona computer- ized its toilet and shower valves. By limiting the volume of water used, the facility was able to reduce water usage by 58 percent. This has resulted in an average monthly savings of more than $70,000. Maintenance professionals will regroup in the future to share the latest in new developments and facility successes. Today, more than 360 CCA professionals serve in maintenance. n

insidecca.com 19 Our CCA Family

CCA employees are the lifeblood of our company. They bring many talents, skills, experiences and perspectives to their jobs — and willingly share them with their CCA family. Each issue of InsideCCA spotlights one employee whose contributions to the company serve as a strong example of The CCA Way.

Meet Ana Castillo A better life for herself and her family. Maintenance worker That’s what Ana Castillo, maintenance worker at Hous- Houston Processing Center ton Processing Center, was looking for — and she found Houston, Texas it at CCA. “When I first applied for a job at CCA, I didn’t have a di- By DeAndra Mack ploma or a GED, but I knew I wanted to work here, Cas- tillo says. “At first I thought working in corrections would be too scary or dangerous, but I decided to try because I wanted an opportunity.” When she interviewed for a position at the Houston facility, warden Robert Lacy told Castillo she would need to earn her GED and then re-apply. At the time, she was working at Dillard’s department store, where she had spent 10 years. “I was processing merchandise, cleaning, shampooing carpets and waxing floors,” Castillo explains. “I wanted more for my life.” She started working fewer hours so she could pursue her GED, but preparing for the exam took longer than she anticipated — she earned her GED a year after getting started. Because so much time had passed, she was hesitant to see if there was still an opening at the facility. Castillo was stunned when someone from CCA called to follow up with her.

20 insidecca.com Standardizing E-mail Signatures By DeAndra Mack

CCA employees’ e-mail signatures should have a consistent, professional look. According to Policy 1-8, there are parameters for what employees can and cannot include in their e-mail signatures — the contact information they The pieces of the puzzle just seemed to start falling into place. can opt to include at the end of messages they send. “Sheldray Conney, the human resources manager here at Hous- “It’s important that we are consistent in how we present ourselves and our ton, called to ask me if I had finished my GED,” Castillo says. “I was company to others,” says Louise Grant, CCA vice president, Communica- so surprised and happy, and I even cried.” tions. “We all play a role in protecting and promoting CCA’s reputation.” Her application would need to be processed again, and when the facility didn’t get back with her right away, her excitement turned Per Policy 1-8, employees’ e-mail signatures should include only to apprehension. After praying about the situation, Castillo had an the following: unforgettable dream in which she saw three big doors. • Full name “When I woke up, I started asking God what the dream meant,” • Job title Castillo remembers. • Company name While meditating one day, Castillo heard the message loud and clear: “God told me, ‘Do not worry because the job is yours; I have • Work location opened the door for you,’” she says. • Contact information A few days later, she received a call from Houston Processing Cen- • Company slogan (“America’s Leader in Partnership Corrections”) ter — this time it was a job offer. That was about four years ago, or a company logo graphic provided by the Communications when she joined Houston as a detention officer. Castillo was later department for use in e-mail correspondence. Users who choose promoted to her current position, managing tool control. to use this logo graphic in e-mail signatures may not alter its ap- “I like to organize the merchandise and materials when they come pearance in any way. in,” she says. “I also like to work with the people who come in • The policy also specifies which colors, fonts and designs em- when I issue out the tools. I talk to them, and I try to encourage ployees may use in e-mails. E-mail text and signatures should be them.” written in black only. Approved fonts are Calibri, Arial and Times Castillo sees the facility as a second home since she and her co- New Roman. Pictures, doodles, quotes and related items are not workers spend eight to 12 hours at work per shift. As a result, she permitted in e-mail signatures. does her best to contribute to the facility’s high morale and team spirit. And she takes great pride in her work. For more information, see Policy 1-8. Questions can be e-mailed to “I do as much as I can because I’m so happy with my job,” she says. [email protected]. n “I tell Mr. Horn, our maintenance supervisor, that we’re ‘number one’ because we’re so professional.” Thinking back to her dream, Castillo realized that three doors truly had opened to her: getting the job she wanted, then being promoted, and now having her husband working alongside her. “I’m grateful and appreciative to God and everyone here,” Castillo says. “It’s a new world and a new opportunity for me.” n

insidecca.com 21 Our People

Florida formerly CCA-operated Gadsden Cor- aide at the Pennsylvania State Youth rectional Facility and Moore Haven Development Center. She holds a Thomas Hare has Correctional Facility. bachelor’s degree in criminal justice been promoted to from Youngstown State University. chief of unit man- William Wunderle agement at Moore has transferred to Clarence Potts has Haven Correctional Adams County Cor- been named chief of Facility, where he rectional Center as unit management at started in 2011 as a shift supervisor. assistant warden, South Central Cor- He previously spent 26 years with the previously serving in rectional Center. Florida Department of Corrections, the same role at Central Arizona De- Potts joined CCA in where he promoted from correctional tention Center. Wunderle spent 23 1987 as a resident supervisor at Silver- officer to correctional officer chief. years with the Federal Bureau of Pris- dale Detention Facilities and was later ons, where he started as a correctional control booth operator at the for- officer and later held a variety of lead- merly CCA-operated Mountain View Georgia ership positions, including associate Youth Development Center. Potts Eric Bryant has been warden. joined South Central as assistant shift named chief of unit supervisor and was later promoted to management at Tennessee shift supervisor and chief of security. Wheeler Correc- He holds a bachelor’s degree in crimi- tional Facility. Bryant Dan Devers has nal justice from the University of Ten- joined CCA in 1998 transferred to White- nessee at Chattanooga. as a correctional of- ville Correctional Daniel Sullivan has ficer at Wheeler, where he also served Facility as assistant been named chief in a number of roles, including unit warden. Devers of security at South manager and assistant chief of secu- joined CCA in 1995 Central Correctional rity. He previously served for 15 years as a correctional of- Center. Sullivan in the U.S. Army. ficer at South Central Correctional brings 25 years of Center, where he also served as ser- Donald Dupree has corrections experience with the New geant, captain and unit manager. He been named chief of York State Department of Corrections, was promoted to chief of security unit management at where he started as a correctional offi- at the formerly CCA-operated Otter Jenkins Correctional cer and served as sergeant, lieutenant Creek Correctional Center, serving in Center, after serv- and captain before retiring. the same role at Lake City Correctional ing with the Georgia Facility before being promoted to as- Jerry Wardlow has Department of Cor- sistant warden. Devers served for four transferred to Metro- rections for 29 years. He started there years in the U.S. Marine Corps. Davidson County as a correctional officer, promoting Detention Facility through the ranks to deputy warden Tammy Ford has as assistant warden. before retiring. been promoted to Wardlow joined CCA warden at West Ten- in 1997 as a correctional officer at nessee Detention Mississippi Metro, where he also served in a num- Facility. Ford joined ber of roles, including chief of security Lakichia Wilson has CCA in 1997 as a cor- and chief of unit management. He was transferred to Wilkin- rectional officer at Northeast Ohio Cor- promoted to assistant warden at Tal- son County Correc- rectional Center, holding a number of lahatchie County Correctional Facility. tional Facility as chief positions before being promoted to Prior to joining CCA, Wardlow spent of unit management. assistant warden and serving in that eight years in the U.S. Marine Corps, Wilson joined CCA role at Hardeman County Correctional serving in Operation Desert Storm. He in 1996 as a correctional officer at T. Center, Northeast Ohio, Metro-David- holds a bachelor’s degree in health ed- Don Hutto Residential Center. She has son County Detention Facility and ucation and psychology from Middle also served at Bartlett State Jail, Dia- Whiteville Correctional Facility. Previ- Tennessee State University. mondback Correctional Facility, the ously, Ford was a youth development

2222 insidecca.cominsidecca.com Our People

TEXAS Facility Support Center John S. Robinson has been named Arnoldo Zepeda has Kim White has been vice president, Facil- transferred to Webb promoted to vice ity Operations (Busi- County Detention president, Correc- ness Unit I). Robinson Center as chief of tional Programs. joined CCA in 1984 as security. Zepeda White joined CCA in assistant warden at Houston Process- joined CCA in 1998 2012 as managing ing Center, where he was promoted as a correctional officer at Laredo director, Inmate Programs. She has 25 to warden. He transferred to the for- Processing Center, where he served years of experience with the Federal merly CCA-operated Tall Trees facility in roles including human resources Bureau of Prisons, where she started and Shelby Training Center as facility manager, chief of security and SORT as a correctional officer and later administrator. He joined the Facility commander. While at Laredo, he also served as warden, regional director, Support Center as director, Business served as a court bailiff for the Immi- Mid-Atlantic Region and assistant di- Development, and later served as di- gration and Naturalization Service. rector, Human Resource Management rector, Operations; senior divisional Division. White holds a bachelor’s director, Facility Operations; manag- degree in corrections and a master’s ing director, Quality Assurance; man- degree in corrections, criminology aging director, Operations Planning and juvenile justice from Kent State and Development; and vice presi- University. dent, Correctional Programs. Prior to joining CCA, Robinson spent 12 years with the Virginia Department of Cor- rections. n

Sudoku

3 1 9

4 1 5 The object of Sudoku is to fill in the numberless squares so every 7 9 6 row, every column and every 3x3 box contains the numbers 1 to 9 1 8 only once. Stumped? Find the answers to 6 7 this Sudoku on page 24.

2 4

7 8 1

6 3 5

9 4 3

Puzzle courtesy of RangeNet.org

insidecca.com 23 From the Polls

here’s a lot happening in our lives, in and out of the work- place. That’s why each week, our readers get to weigh in on Operation Diamondback Tnew, timely topics on InsideCCA.com. Be sure to visit and Kicks Off in May By DeAndra Mack make your opinion count! Here are some recent poll results.

When the unexpected happens, you can never be too prepared. That’s why Operation Diamondback — CCA’s first-ever companywide Q What do you most look forward to as emergency preparedness training — is so important. The event takes CCA celebrates its 30th anniversary? place in May at CCA’s Diamondback Correctional Facility in Wa- tonga, Okla., which is currently closed. Hearing other employees’ 41% Brian Koehn, warden at Florence Correctional Center and former di- inspiring stories rector, Security at the Facility Support Center, has played a major role Celebrating with colleagues 33% in helping plan the event and will serve as one of the session leaders. Learning about our 26% Frank Perrin, CCA manager, Security, and Mike Nal- company’s history ley, CCA managing director, Operations, have also been key Facility Support Center coordinators for this event. “Operation Diamondback reinforces the impor- Q Do recent reports of horse meat in beef tance of emergency preparedness,” Koehn says. products make you want to be more “Under stress, you always resort to how you were Brian Koehn careful about your eating habits? trained. This event will also enable employees to have greater confidence in their ability to address problems.” No, I have no plans to change 41% my current eating habits. “ Operation Diamondback reinforces Yes, I definitely plan on 30% making some changes. the importance of emergency It makes me think twice, 22% preparedness.” but I don’t plan on making any changes right now. Before training officially kicks off, wardens, assistant wardens and chiefs Not sure. 7% will attend a refresher course on CCA’s Incident Command System — a step-by-step process for managing a facility disturbance. Multiple workshops will address the role of facility investigators, and after each mock disturbance exercise, investigators will review a simu- lated crime scene where they will collect mock evidence, gather and disseminate intelligence, and perform other tasks that would be re- quired for a real-life investigation.

Classroom sessions will also be devoted to a number of topics. In the July/August issue of InsideCCA, you’ll see highlights from Operation Diamondback in our special coverage. n

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