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Sustainability Report 2014 the Report Is Addressed to the Main Group of Sustainability Report Where Possible

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Sustainability Report 2014 the Report Is Addressed to the Main Group of Sustainability Report Where Possible 2014 Sustainability Report Table of Contents 1.0 About this Report 5.0 Society 1.1 Report Profile 3 5.1 Strategy for Society 115 1.2 Message from the Chairman and CEO 5 5.2 Social Products, Services and Offers 118 1.3 ΟΤΕ Group 6 5.3 Supporting Vulnerable Social Groups 1.4 ΟΤΕ and COSMOTE 10 and Children 121 5.4 Supporting Education 124 2.0 CR Strategy and Management 5.5 Contributing to Local Communities 2.1 CR Strategy 15 Well-being and Sustainability 129 2.2 CR Governance and Management 5.6 Strengthening of Entrepreneurship 132 Structure 18 5.7 Promoting Culture 134 2.3 Corporate Governance 20 5.8 Promoting Sports 137 2.4 Risk and Compliance Management 5.9 Εmployee Volunteering 139 and Policies 22 2.5 Stakeholders 27 6.0 Environment 2.6 Materiality Analysis 35 6.1 Environmental Strategy 143 2.7 Memberships, Ratings and Awards 38 6.2 Telecommunications for the 2.8 2014 CR Performance 42 Environment 149 2.9 2014 and 2015 Goals 44 6.3 Greenhouse Gases and other Gas Emissions 150 3.0 Marketplace 6.4 Improving Energy Efficiency 3.1 Strategy for the Marketplace 52 and Emission Reduction 155 3.2 Responsible Competition 54 6.5 Resource Use and Waste 3.3 Expanding Broadband And Mobile Management 162 Internet In Greece 57 6.6 Electromagnetic Fields 167 3.4 Internet Safety and Public 6.7 Other Environmental Aspects 170 Awareness 60 6.8 Environmental Awareness Initiatives 175 3.5 Responsible Products and Services 63 3.6 Responsible Marketing 67 7.0 ΟΤΕ Group Subsidiaries 3.7 Customer Service and Satisfaction 70 7.0 ΟΤΕ Group Subsidiaries 179 3.8 Data Security and Privacy 74 7.1 Romania 180 3.9 Business Continuity Management 77 7.2 Αlbania 185 3.10 Responsible Procurement and Supply Chain Management 79 8.0 Indexes 8.1 Accountability Principles Standard 4.0 Employees AA1000 Index 190 4.1 Human Resources Strategy 85 8.2 United Nations Global Compact – 4.2 Employment 87 Communication On Progress (COP) 191 4.3 Health and Safety 94 8.3 Global Reporting Initiative G3.1 Index 194 4.4 Organization Transformation and 8.4 Independent Assurance Report 212 Effectiveness 101 4.5 Employee Development 102 4.6 Employee Benefits 107 4.7 Internal Communications 109 4.8 Employee Engagement and Satisfaction 111 1.0 Report this About OTE Group CR Strategy and Indexes Subsidiaries Environment Society Employees Marketplace Management About this Report 1.1 About this Report Report Profile Management CR Strategy and The 2014 Sustainability Report is the third common Corporate Responsibility (CR) Report of OTE and COSMOTE, following the 2012 and 2013 common annual reports and the separate corporate annual CR Reports for the years 2005 to 2011. The Companies publish a joint CR Report, following Marketplace the transformation of the two companies to a joint organization. This year, the CR Report is presented for a second year entirely online on a specially formulated reporting platform for OTE and COSMOTE. Report Scope and Boundary Report Content Definition Employees The Sustainability Report covers the period The content of the Report is defined according to 01 January 2014 – 31 December 2014 the following principles, guidelines and directives: (unless otherwise indicated). l The Global Reporting Initiative’s Sustainability l The Report covers the operations and activity Reporting Guidelines(GRI G3.1). in Greece of OTE S.A. and COSMOTE S.A. The l The AccountAbility AA1000 Principles on Society two Companies have their headquarters Inclusivity, Materiality and Responsiveness. in Athens. l The United Nation’s Global Compact Principles. l Summary information on other OTE Group companies is included in the OTE Group section, The index tables for each of these standards are so as to provide the reader with a complete provided in the AccountAbility Principles Standard picture of OTE Group. Moreover, information on AA1000 Index Table, the UN Global Compact – how the major telecommunications subsidiaries Communication on Progress (COP) and the Global of the two Companies in Eastern Europe Reporting Initiative G3.1. Index. Environment approach sustainability is presented in the OTE Group Subsidiaries section. In addition the Companies took into account their Corporate Responsibility vision and the Group l This approach represents a continuation strategic pillars for Corporate Responsibility as and integration of the scope and boundary Group specified (presented in the CR Strategy section), approach used in the CR reports of previous the outcomes of the stakeholders’ engagement OTE years by OTE and COSMOTE and at the same approach and sustainability issues materiality Subsidiaries time the initiation of a process of providing analysis presented in the Materiality Analysis gradually more information on the full OTE section. The Companies have taken into account Group approach to sustainability. the statistical use data from the on-line microsite of the 2013 Corporate Responsibility Report of OTE and COSMOTE, and the results of surveys carried out to obtain the opinion of stakeholders Indexes on the presentation of the Corporate Responsibility Report 2013. About this Report 3 Sustainability Report 2014 The report is addressed to the main group of Sustainability Report where possible. The data in stakeholders recognized by the Companies, the Report derives from the reporting systems which are: of OTE and COSMOTE and comprise: aggregated l Customers and prospective customers. financial and personnel data, aggregated data on customer service, summary data on regulatory l Business. actions. They also include environmental data About this Report l Science, research and education. that are calculated according to internationally l NGOs and interest groups. accepted methods on the basis of information provided by the Operational Divisions of both l Media. Companies. In collecting and presenting data, OTE l State/Government entities. and COSMOTE have been guided by the definitions l and parameters of the GRI Indicator Protocols. Employees, prospective employees and Management their representatives. CR Strategy and In certain sections, where the two Companies l Suppliers. have not yet integrated their operations, policies, l Shareholders, bondholders, investors initiatives and actions, the information is presented and analysts. separately for each company. The issues that the stakeholders brought up and On some issues, separate policies are maintained the Companies’ response are presented in the and reported, due to the distinct nature of issues Marketplace Stakeholders section. for fixed and mobile telephony. The Sustainability Report is subject to external No major re-statement of information provided in assurance, covering the AA1000 Principles earlier reports has been included. Standard and specific performance indicators for OTE/COSMOTE. In addition the Report’s GRI GRI Application Level Application Level has been reviewed by GRI. The GRI Application Level for the 2014 Sustainability Employees Report of OTE and COSMOTE is indicated below. GRI Report Data has confirmed that this report has been compiled Additional data related with the technical methods in accordance with the guidelines of GRI G3.1 A+ and the data computations are provided in the application level. Society Report Application Level C C+ B B+ A A+ Report on: Report on all criteria listed for Same as requirement for Level B 1.1 Level C plus: Profile 2.1 – 2.10 1.2 Disclosures 3.1 – 3.8, 3.10 – 3.12 3.9 – 3.13 OUTPUT 4.1 – 4.4, 4.14 – 4.15 4.5 – 4.13, 4.16 – 4.17 Not Required Management Approach Management Approach Disclosures for each Disclosures for each Disclosures on Indicator Category Management Indicator Category Environment Approach OUTPUT Standard Disclosures Report fully on a minimum of Report fully on a minimum of any Respond on each core and Sector any 10 Performance Indicators, Report Externally Assured 20 Performance Indicators, at Report Externally Assured Supplement* indicator with due Report Externally Assured Performance Indicators including at least one from least one from each of: economic, regard to the materiality Principle & Sector Supplement each of: social, economic and environment, human rights, labour, by either: Performance Indicators OUTPUT environment.** society, product responsibility*** a) reporting on the indicator or b) explaining the reason for its 3 Group omission * Sector supplement in final version. OTE ** Performance Indicators may be selected from any finalised Sector Supplement, but 7 of the 10 must be from the original GRI Guidelines. Subsidiaries *** Performance Indicators may be selected from any finalised Sector Supplement, but 14 of the 20 must be from the original GRI Guidelines. Full information on the fulfillment of GRI G3.1 requirements is provided in theGlobal Reporting Initiative G3.1 Index Report Feedback Indexes Readers’ opinions and comments regarding the CR Report are welcome. Please send your feedback to the e-mail address: [email protected]. About this Report 4 Sustainability Report 2014 1.2 About this Report Message from the Management Chairman and CEO CR Strategy and Marketplace 2014 was another opportunity for OTE Group to prove its sustainability and dynamics. With our investments, we further contributed to Greece’s technological growth, further improved people’s communication and quality of life. Employees We remain by far the biggest investor in telecommunications in Greece. In 2014, OTE Group was responsible for more than 60% of the sector’s domestic investments. Our 4G broadband network is currently available to more than 70% of the Greek population, while we were the first to carry Society out pilot trials for 4G+. We further improved our customers’ experience in every point of contact, and solid teamwork turn our strategy into action, aiming to be their No1 choice for integrated social responsibility into an everyday habit and telecommunication services. voluntarism into a collective matter. We have created a human chain of social contribution that Our people remain our most important asset grows stronger by the day.
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  • Greece, Turkey Open Joint Gas Pipeline Project U.S. Ambassador
    O C V Bringing the news ΓΡΑΦΕΙ ΤΗΝ ΙΣΤΟΡΙΑ ΤΟΥ ΕΛΛΗΝΙΣΜΟΥ to generations of ΑΠΟ ΤΟ 1915 The National Herald Greek Americans A WEEKLY GREEK AMERICAN PUBLICATION c v www.thenationalherald.com VOL. 11, ISSUE 528 November 24, 2007 $1.00 GREECE: 1.75 EURO Greece, Turkey Open Joint Gas Pipeline Project 186-Mile Pipeline to Provide European Union with Gas from the Caspian Region, Bypassing Russia By Nicholas Pahpitis Associated Press Writer IPSALA, Turkey (AP) – The leaders of Greece and Turkey opened a gas pipeline project on Sunday, Novem- ber 18, 2007 that will ease Russia's hold on Europe's energy supplies. Greek Prime Minister Costas Karamanlis and Turkish counter- part Recep Tayip Erdogan met on their country's heavily militarized border to underscore the signifi- cance of the venture in boosting ties between the rival nations. The 300-kilometer (186-mile) pipeline will provide the European Union with its first supply of gas from the Caspian region, bypassing Russia and the volatile Middle East. It will link the Greek and Turkish networks, and eventually carry gas from Azerbaijan to Italy. U.S. Energy Secretary Samuel Bodman attended Sunday's inau- Greek PM Costas Karamanlis guration, signaling Washington's TNH PHOTO backing of efforts by some Euro- gan in March 2005, launched by Spreading Thanksgiving Joy pean nations to wean themselves Karamanlis and Erdogan. off Russian oil and gas dependency. "This project will bring signifi- Volunteers load Carol DeCup’s car with Thanksgiving baskets that were delivered to 788 needy families as part of Project Helping Hands on Mon- "It's a great day for this part of cant benefits both for Turkey and day, November 19, 2007.
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