The Custom Communicator

Dedicated to our Internal and External Customers, the future of our Company. Hello Readers, August / September 2008 We hope everyone is enjoying the VOL. II NO. 3 The Custom Companies, Inc. 317 W. Lake Street summer. Look inside this edition for tips on Northlake, IL 60164 conserving our planet, staying cool during the hot weather, refresh‐ www.customco.com ing recipes and much, much more! And most importantly, remem‐ ber to be safe. By the way, if any reader has any ideas for future newsletter articles Did you Know? or would like to submit an article to be published, please don’t hesi‐ The longest and strong‐ tate. est bone in your body is So with this being said, go outside and have some fun! the femur, or thigh bone. Sincerely, Recent research indi‐ NEWSLETTER COMMITTEE cates that cell phones can carry more germs Back to School than doorknobs, toilet seats or the soles of your It’s that time of year again, when children head back to shoes. school after a much needed summer break. Some will be heading to

Rubber bands last longer school for the very first time, a nervous and exciting time, and some when refrigerated. will be entering a new phase of their life, be it high school or college, but one thing remains the same, extra precautions must be taken by Our eyes are always the motorists when travelling in school zones. same size from birth, but It is important to remember that children will be walking, our nose and ears never riding busses and bicycles during peak commute times, and some may stop growing. not be as keenly aware of the dangers of moving vehicles as we as drivers should be. Helpful tips include; slowing down and observing the reduced speed limit Babies are born without kneecaps. They don't in school zones. Many of these zones have designated signs or flashing lights during reserved appear until the child hours before and after school and should be obeyed at all times. Be especially careful in resi‐ reaches 2 to 6 years of dential areas in the early mornings, as fall comes children will be on the street before day‐ age. break and this is the most dangerous time when all drivers should be acutely aware of their surroundings. Always expect the unexpected. Be alert when backing out of your driveway as you leave as children may be passing on the sidewalk. Watch closely at every intersection, children may be crossing. ALWAYS stop for a school bus that has its flashing lights and stop Inside this issue: sign up whether approaching from either direction. Not only is it a moving violation to pass a stopped school bus that is loading or unloading children, it is also extraordinarily dangerous. Claims Article 2 If you have children heading off to school on foot for the first year or the twelfth, the Black, Gold & Green 3 following is advisable to ensure safety; always walk on the sidewalk, if they must walk in the Getting to know… 4-5 road, walk against the flow of traffic to increase the odds that they will see cars moving to‐ wards them, but also so that the cars have an increased chance of seeing them. Wear bright ISO Reviews 6 colors, especially at dawn and dusk. Cross the street only at corners and marked crosswalks. Safety Corner 7 Walk in groups, this is not only to increase safety in being seen by drivers, but also signifi‐ cantly decreases the odds of the unimaginable, an abduction. When crossing the street, make Proper Hydration 8 sure to look right and left at least twice before proceeding into the street. If they cannot Veggies 9 cross the street before a vehicle will reach them, it is not safe to cross half the street and Sports Corner 10-11 stand in the middle. All pedestrians should always wait until they see no cars coming. QMS 12 Aside from pedestrians, the volume of traffic also increases when school is in session. Make sure to give yourself extra time to get to and from work or school and do not rush, pa‐ Recipes 13 tience and attentiveness are keys to getting to your destination safely. Charities 14 Holidays 15 - Matt Foley Coupons 16 The Custom Communicator Page 2 Claims Department The length of time a customer has to file a claim is determined by the National Motor Freight Classifi- cation Guide or by our own Rules Tariff. A customer has up to 9 months to file a loss or damage claim per the NMFC. However, our Tariff states that a concealed damage claim must be reported by the ship- per within 48 hours. How a customer signed for the freight on the Bill of Lading or Delivery Receipt New Hires can have an immediate impact on how long they have to file their claim, and its resolution. Many times the customer is in contact with OS&D before a claim is submitted. The OS&D Department Ismael Bautista works closely with the customer in a Customer Service role, tracking down freight and determining the scope of the loss or damage. They also work to facilitate the delivery, return, or the reshipment of dis- Jose Bueno tressed freight per the customers’ needs. OS&D acts as an Internal Supplier or Vendor to the Claims Angel Centeno Department. Tina Cottingham Once the OS&D process is completed and the customer seeks compensation for the loss or damage, it Larry Fried moves into the Claims process. We may know the freight is lost or damaged but by law we cannot Paul Mathusek initiate the claims process on the behalf of the customer. Did you know the customer has a responsi- bility by law to assist in mitigating the claim if they can? We might request that an attempt be made Julio Otanez to repair an item, instead of routinely replacing it. You also may not know that shippers are not al- Jose Palacios lowed to profit on a claim, they are only allowed to claim for the value or cost of the merchandise to Robert Pierczyski them. Antonio Portillo When a shipper calls in to file a claim they are advised to complete a claim form which is accessible Jose Rodriguez from our website. If the Internet is not an option, we will fax or email them a blank form. Our claims Jeffrey Stewart personnel will then inform the customer of the back up documentation they need to submit with their claim form. An original Bill of Lading, a signed Delivery Receipt with exceptions noted, a Sales Invoice Andrew Tovell or other document showing their cost, possibly a repair invoice, are some commonly required docu- John Wojdyla ments. Erica Lopez As soon as the documents are filed, our personnel reply back to the customer acknowledging receipt and informing them of the claim number that was assigned. One Quality Objective for the Claims De- partment is to reply back to our customer within 5 days from the receipt of their paperwork. The actual response time is currently between 2 ½ to 3 days from receiving the customer’s packet. Another Quality Objective of our Claims Depart- ment is to resolve claims in less than 75 days; our actual resolution time is averag- ing less than 60 days. Federal regulations require resolution of claims in 120 days, so we are well below that standard, and we routinely exceed our Quality Goal! If a damage claim is valued over $1,000.00 we contact MTI Inspection Services to do an on-site inspection of the damaged goods to determine the extent of the damage, the value of the merchan- dise, adequacy of packaging materials, Pictured First Row (l to r): Irene Wodzinski, Kristen Teml, Janette Fernandez Second Row (l to r): Jeff Guthman, Adam Baltz etc. MTI is recognized as an impartial, independent service provider. They do not work for us or for the shipper, if their investigation determines we are at fault, we pay the claim. A primary function of this group is to analyze and determine the root cause of claims so that we can identify trends and pro-actively find solutions to problems. They help identify improvements to our processes, which reduce or eliminate damaged freight. In our Quality Management System they act as an Internal Supplier to multiple processes in this role. The Claims and Loss Prevention groups have jointly initiated Corrective Actions involving Customers, the Sales Group, and Dispatch / Dock Opera- tions to reduce specific claims issues effectively. A current project in progress would provide dock- workers and drivers with automatic alerts and instructions through our Dock Management System and Cheetah Dispatch software of special handling needs of freight that has been identified as fragile or prone to damage. Even with due care, freight in movement can become distressed. Resolving these issues will never be enjoyable, but our Claims Group has developed their Quality Objectives to speed up and facilitate the process of filing and resolving a claim as much as possible for our customers.

- Bruce Lenau Aug/Sept 2008 Page 3 Stretch your Gasoline

I now pay nearly $5 for a gallon of gas-and the pain at the pump is only going to get worse, according Black and Gold…& Green to Sean Brodrick, a commodities analyst at Weiss Research, Inc. He attributes this trend to escalat- Ah, the dog days of summer. Now that things have heated up for the season and the prices of ing demand, especially in China energy have heated up along with the thermometer, it is never too late to think about ways of and India...the decreasing value of the dollar...and declining world- saving energy. In this edition we have listed many ways to save money while keeping cool. wide production. (For example, Enjoy the remaining summer! Mexico’s oil output is at a nine- • Set your thermostat to 78 degrees Fahrenheit. Go higher, if the humidity is low enough year low.) Sean says that gasoline prices could go as high as $8 a and you feel comfortable. Turning a thermostat down to cool a room quicker doesn't work, by gallon if events such as a massive the way — it makes the air conditioner run longer, not colder. hurricane in the Gulf of Mexico or conflict with Iran shake the mar- • Wear short-sleeved, loose clothing. Dress lightly to go out on a summer day. Do the ket. same indoors. Absorbent, wickable cotton (organic, of course!) is the hot weather classic. Gas Saving Strategies… Lighter colors reflect sun and heat as well. Use Technology to avoid traffic. Besides avoiding rush hours, plan • Drink lots of water. This is good practice, anyway. Water drops your body’s core tem- routes to bypass construction and perature and cools you down quickly. accidents. Resources… • Draw your drapes. Keeping your blinds, shades, and curtains closed — particularly on • The Federal Highway Admini- the west side of the house — helps keeps heat from getting inside in the first place. stration’s traffic and road • Turn off unnecessary heat-producing devices. Incandescent light bulbs are a big heat closure information web site, generator. Shut down electronic gear like computers and TV’s when not in use. www.fhwa.dot.gov/trafficinfo, has links to many local re- • Use the microwave or grill outside. Conventional cooking dumps heat in the house, but sources. microwaves cook the food directly and grilling takes the heat outside. • www.traffic.com provides free traffic updates. Or call 866- • Wash and dry clothes when the day is cool. Do laundry early in the day or late at night. 698-7232 for traffic informa- Don't forget clotheslines, they generate no heat in the house. tion when you’re without Skip your dishwasher's dry cycle. Rack your dishes and let them air dry, instead. internet access. If you drive • the same route regularly, you • Open the bathroom window when showering. Vent heat and humidity outside, rather can sign up to have traffic than back into the house. If you have privacy concerns, open up after dressing. Keep the bath- alerts sent to you by E-mail or an automated phone call. room door closed. • Use Cruise Control on high- • Run your air conditioner fan on low, if it's settable. Particularly helpful in high humid- ways. In tests by automotive ity. The low air volume helps your air conditioner dehumidify. Web site Edmunds.com, cruise control decreases gas • Keep heat-producers away from your thermostat. Don't allow a closely located TV or consumption by up to 14%, water heater convince your thermostat that it's hotter than it really is. Exception: In hilly areas, cruise control uses more gas. • Check your refrigerator settings. The fridge takes heat out of your food and transfers it • Don’t use air conditioning at to your kitchen, so be sure you're running efficiently. The refrigerator is best set between 37 speeds less than 60 mph. and 40 degrees Fahrenheit. Put the freezer around 5 degrees. Open the windows instead. • Turn off your furnace pilot light. You can always re-light it next autumn. • Use the internet to find the lowest gas prices-but don’t • Close the fireplace damper. Don't send cool air up the chimney. If your fireplace has a waste gas and money driving glass door, shut it. extra miles to buy it. The • You can help get rid of unwanted heat through ventilation if the temperature of the Department of Energy Web site, www.fueleconomy.gov/ incoming air is 77 degrees Fahrenheit or lower. (This strategy works most effectively at night fed/gasprices/states, links to and on cooler days.) Window fans for ventilation are a good option if used properly. They sites with pricing data. should be located on the downwind side of the house facing out. A window should be open in • Slow down. Fuel economy each room. Interior doors must remain open to allow air flow. drops by about 1% for every mph faster than 55-and de- clines even faster when - R.Hinton, C.Guarino, T.Kennedy speeds exceed 65 mph. The Custom Communicator Page 4 Getting to know you…Questions for Alex Deleon by Tony Crespo

TC: What is your full name? AD: Alejandro DeLeon. TC: Where were you born? AD: Linares, Nuevo Leon, Mexico. TC: How long have you been in the U.S? August AD: I came to the U.S when I was 1 year old. TC: Where do you live?

Anniversaries AD: Chicago, IL. Dorland Henderson 16 TC: What Chicago neighborhood do you live in? Peter Grau 15 AD: Cragin. Robert Zdych 14 TC: North side or South side? Bradford Woodbury 12 AD: North side. Nancy Reed 11 TC: Cubs or Sox? Earl Hahn 10 AD: Chi ‐Town fan. Orlando Roldan 10 TC: How many siblings? Elias Sandoval 9 AD: 2 brothers, my older brother passed away July 2, Ramon Ramos 9 2006. Adam Baltz 9 TC: How long have you been with The Custom Companies, Inc? Luis Macias 9 AD: 5 years. Teresa Beckett 7 TC: What is your favorite thing about working here at TCC? Raquel Diaz 7 AD: Helping anyone who needs help, working with the staff, being friendly and respecting everyone. Michele Marek 7 TC: What is the biggest change you have seen since beginning at The Custom Companies, Inc.? Patricio Gomez 6 AD: The amount of associates working here and one other thing that has changed is the amount of Tim Ronga 6 associates needing help. Much (laughing) more help (laughing). Gabriel Mireles 6 TC: What is your earliest childhood memory? Irene Wodzinski 6 AD: When we would have our family reunions, during Christmas. I miss my Grandparents and those Sharon Gribble 6 memories. Arturo Ortega 6 TC: Favorite Music? Ronnie Jenkins 6 AD: Spanish Rock, The bands that I listen to are Mana and Juanes. Ignacio Molina 5 TC: Food? Rocky Caylor 4 AD: My favorite meal is made by mom, enchiladas with red sauce or green sauce. Dennis Jones 4 TC: What do you do when you are not at work? Jose Jacobo 4 AD: Help around the house, cut grass, clean and be there for my mom, dad and brother. Pedro Valles 4 TC: Do you have any hobbies? James Schnur 3 AD: I play pool. Ramon Badea 3 TC: Are you any good? Erwin Ancheta 3 AD: When you feel like losing some money, play with me. Jose Espinosa 3 TC: What do you do for fun? Antonio Crespo 3 AD: Amusement parks and movie theaters. Taulafoga Faalave 2 TC: Do you like roller coasters? George Smith 2 AD: Yes, my favorite roller coasters are Iron Wolf and American Eagle. Juan Avina 2 TC: What is your favorite movie? Richard Nielsen 2 AD: (Action) American Outlaw and Warriors, (Drama) Something About Life, (Love story) Return to Me. Adalberto Franco 2 TC: What brought you to The Custom Companies, Inc.? Edith Ron 2 AD: I was recommended by a friend because he felt I was responsible and a hard worker. Sheila Anne Pajarillo 2 TC: Describe yourself using 3 words? Daniel Craig 2 AD: Respectful, humble, helpful. Jeffrey Guthman 2 TC: If you could be someone else or do something else what would you do? Jayne Pakosta 2 AD: Architect. Ray Molina 2 TC: What is your favorite building or structure? Claudia Molina 2 AD: Club Valentino in Mazatlan, Mexico. Crystal Muller 2 TC: If you could meet with someone from the past or present, who would it be? Danielle Perri 2 AD: My brother, Jose. Pedro Escanio 2 TC: Where do you see yourself in five years? Paul Trippett 1 AD: Beautiful wife, a few children and healthy. Brian Teofilo 1 TC: Winning Lotto ticket holder, what would you do? Alejandro Garcia 1 AD: Go to the bank and open up a savings account. (laugh) Build a cemetery for all my passed away Juan Salazar 1 relatives… It would have lots of flowers. Luis Santizo 1 TC: Are you single or married? Rebecca Barry 1 AD: Single. Michael Smolik 1 TC: What are you looking for in a girlfriend? AD: Great personality. Aug/Sept 2008 Page 5 Getting to know you…Questions for Gabe Mireles by Linda Godinez LG: What is your full name? GM: Gabe Anthony Mireles LG: Where are you originally from? GM: Born in Alhambra, CA. Lived in San Gabriel, CA (All my life) LG: How long have you been with The Custom Companies, Inc.? GM: It will be 6 years in August. September LG: How long have you been in the Transportation Industry? Anniversaries GM: 29 years. LG: What do you do on your time off? Kevin Mindak 16 GM: Work out at the gym. I also work out for Masters Track and Field Glenn Castillo 16 all year long. Paul Loizon 14 LG: What is your favorite movie? Todor Kalemov 12 GM: Hard Times (Charles Bronson is John Skiba 10 my favorite actor.) Brad Phanthachith 9 LG: What is your favorite dish to Luis Tirado 9 cook? Julio Renteria 8 GM: Enchiladas Darrell Nelson 7 LG: What kind of music do you listen Gregory Kulasa 6 to? Miguel Zaragoza 5 GM: All music, but I love Rock-n-Roll. LG: What is your favorite color and Francisco Huerta 5 why? Thomas Stump 5 GM: Blue, because of the clear blue skies and ocean water Randall Dumas 5 LG: What is the last concert you went to? Pete Dobrzynski 4 GM: Tierra, War, El Chicano. Great concert! One of my school buddies was the lead Steven Lamczyk 2 guitarist for El Chicano. Arturo Magana 2 LG: What kind of problems do you see on the dock? Osmond Joseph 2 GM: There are always small and big problems in the trucking business but being a Ivan Aguirre 2 good Jennifer Rueda 2 supervisor makes it a challenge to correct. LG: If you can improve one thing on the dock what would you do? Manuel Contreras 2 GM: There’s always room for improvement but we at Custom have a good system! We Rigoberto Quintana 2 just have to constantly keep up with the system we have every minute, everyday. Stanley Jurasik 1 LG: If you could have a dream job, what would it be? Moises Hernandez 1 GM: At my age (60) my dream job has gone by. But I don’t regret anything! I had a Thomas Keegan 1 great life with all my jobs but being a gym coach at the high school level would Jason Dragos 1 be my dream job. Louis Clemente 1 LG: If you could have a dream vacation, where would you go? Jose Hernandez 1 GM: All of the Hawaiian Islands

LG: Where do you see yourself in 5 years? GM: Sitting in the stands watching my grandchildren playing sports. I’ll be 3 years re- tired. LG: How do you do at the track? GM: Being a good handicapper I do fairly well, but I do feed the barn at times! LG: What kind of job did you do before you joined us? GM: The last 29 years I’ve been a dock worker or Supervisor. I have made the full cir- cle. LG: How did you celebrate Father’s Day? GM: I celebrated in Arleta with my 3 daughters, my son & my 4 grandchildren. It’s al ways great when I’m with them. This is what I live for…. LG: What do you think of your crew? GM: The crew is only as good as his Supervisor. I give 150% and my crew does the same. I have made great friends as well. The Custom Communicator Page 6 ISO Management Reviews

As part of the ISO 9001:2000 standard, one of the more important elements of this standard is in the area of Management Review of the quality system. This is not just something that The Custom Com- August panies, Inc. does, it is something that is mandated by the standard. Everyone that is ISO certified has Birthdays to do this. Here at The Custom Companies, Inc. we have documented within our procedures that we will, at a minimum, have one Management Review meeting annually. This meeting is attended by the Timothy Gowin 8/1 managers, the vice presidents, and Mr. Perry Mandera. Marc Inman 8/2 According to the ISO standard there are set criteria that have to be discussed in these reviews. Martin Ramirez 8/3 They include topics like: Elias Sandoval 8/3 • Results of audits (Both internal and external) Crystal Muller 8/3 Consuelo Bernardo 8/3 • Customer feedback (Surveys, Claims, Recordable Issues) Irene Baker 8/5 • Process performance (Objectives and Goals) Luis Alva 8/6 Jose Gonzalez 8/9 • Status of Corrective and Preventive Actions (Open, closed, need time extensions) Gregory Robinson 8/10 Craig Evans 8/11 • Follow ups to past Management Reviews (Effectiveness of actions from last George Tsoutsos 8/11 meeting) Robert Eldridge 8/13 Dennis Jones 8/15 • Changes that affect the quality management system (Updates to documents/ Andrew McDonald 8/16 Franklin Osborne 8/17 procedures) Melchor Chavez 8/17 • Recommendations for improvement to the system (Improvement suggestions, Robert Boyle 8/19 Eric Wiencek 8/21 action plans) David Ortiz 8/21 The discussions taking place during these meetings result in outputs such as: Michael Cruz 8/23 • Improvements of the effectiveness of the Quality System and it’s processes Danielle Pitsenberger 8/23 Jason Vasquez 8/25 • Improvement of services related to our customer requirements Dale Burt 8/25 Brian Teofilo 8/29 • Any resources needed Mary Reich 8/29 Manuel Contreras 8/31 We keep formal minutes on these topics and they are available for review by the auditors. These min- utes become one of the pieces of objective evidence that they look for when determining the effec- tiveness of the quality management system. Participating in these meetings allows the Management Team of The Custom Companies, Inc. to define its plans for achieving total customer satisfaction. These meetings are the management’s check of the “pulse” of the ISO Quality Management System.

-Rick Hinton

ISO QUESTION??? CONTACT RICK HINTON HE IS ALWAYS EAGER AND WILLING TO ASSIST! Aug/Sept 2008 Page 7 The Unknown Chicago Season As the old adage goes……..there are only 2 seasons in the Chicago area, “Winter and Under Construction”. Construction Season for most drivers triggers thoughts of traffic congestion, delays, frustration and stressful mornings and evenings. Additional caution and safe travel should be included in those thoughts.

The Federal Highway Administration (FHWA) statistics show that almost 30 percent of all work zone crashes involve large trucks. The different types of construction zone collisions and some of the most common are merging, rear end, and head on collisions. September Birthdays In the year 2005 there were 1,074 fatalities. 235 of those occurences involved a large truck. The majority of the work zone fatali- ties involving large trucks happened during the day, on weekdays, during the summer and fall seasons. Almost 90 percent of these fatal accidents occurred on straight roads. Jennifer Rueda 9/1

Speed & Space Durwin Ponton 9/2 Steve Laue 9/4 Speed is one of the factors often cited in the work zone-related crashes. Though important in all driving situations, speed and space management takes on even more importance in a work zone where there is less time and room to react to a dangerous situation. Matthew Foley 9/5

FHWA estimates that the stopping distance required for a large truck, traveling as 55 mph, is almost 50 percent greater than that Sara Lopez 9/5 needed for a car. Evaristo Cerrillos 9/6

Armando Ramirez 9/7 Estimated Total Speed (mph) Stopping Distance Maria Cortez 9/7 (feet) Car Truck Ruben Calvo 9/7 40 mph 110 150 Andrzej Fronk 9/8 55 mph 210 325 65 mph 310 520 Sidney Chung 9/8

Shirley Bandaly 9/8 These estimates are for an 80,000 pound, loaded tractor-trailer and a mid-sized passenger car traveling on a dry, level road. Keep in mind that weather and road conditions can have an effect on stopping distances. Alonzo Blanco 9/9 Jose Rodriguez 9/9 Night Driving Taulafoga Faalave 9/9 Caution should always be used when driving at night, but its importance is greater when traveling in a work zone at night. Practice Anthony Beltrano 9/10 defensive driving skills and never over drive the vehicle’s headlights. Over driving the head lights may lead to the vehicle leaving the road. Seferino Arias 9/10

Fines & Penalties Marie Huff 9/10 Peter Grau 9/11 As well as being dangerous, speeding or committing other traffic violations can be costly for a driver and his/her company. About two-thirds of all states impose fines for speeding in work zones that are twice the amount of a fine for a speeding violation in a non Stephen Gatbunton 9/12 -work zone. Several states also impose fines for other traffic violations in work zones that are twice the amount of a fine for a Angel Centeno 9/12 violation in a non-work zone. Bruce Lenau 9/13 As well as monetary penalties, about half dozen states impose sentences of jail time and/or community service to those convicted Raul Gallardo 9/13 of speeding and/or moving violations in work zones. Michael Kelso 9/14 Safety Tips Jeffrey Dayton 9/14 A driver should approach a work zone the same way he/she approaches any other adverse driving condition. Steven Cruz 9/15

A driver traveling through a work zone should: Arturo Abasta 9/16 Martin Bolanos 9/17 Slow down Stay alert William Ehrl 9/20 Minimize distractions Dedicate full attention to the roadway Fausto Rodriguez 9/22 Follow the posted speed limit Billy Hudson 9/22 Reduce speed to well below the posted limit in adverse conditions Not change lanes unless absolutely necessary Steven Carnana 9/23 Avoid sudden lane changes Walter Gustafson 9/25 Not tailgate Expect sudden stops Raymond Espinili 9/25 Use the lane furthest from the work zone when possible Pay attention to all posted signs Cletus Janik 9/26 Obey road crew flaggers (they have the same authority as a regulatory sign-you can be cited for disobeying direc- Rob Catanese 9/28 tions) Keep up with the traffic flow Dubravko Stiplosek 9/28 Merge as soon as possible - don’t drive right up to the lane closure and then try to barge in Miguel Zaragoza 9/29 Use headlights and/or four-way flashers when traveling at slow speeds or if stopped in traffic Schedule enough time to safely make the trip Alfonso Lopez 9/29 Stay informed on current conditions Wojciech Glowacki 9/30 Be patient Stay calm If possible, use an alternate route.

Remember always that surviving the “Under Construction” season in Chicago takes patience and good driving practices. The season is here to stay so let us welcome the season by always practicing defensive driving skills. -Tony Crespo CUSTOM The Custom Communicator Page 8 ASSOCIATES Ten Tips For Maintaining Proper Hydration IN ACTION

With the hot weather months approaching and throughout the year, these ten tips can help to keep you feeling better and you will be taking care of yourself at the same time!

• Follow conventional wisdom — drink at least eight, eight‐ounce servings of water each day. The more time you spend outside, the more water you need to replenish lost fluids • Don’t wait until you’re thirsty to drink water. By the time you feel thirsty, you probably have already lost two or more cups of your total body water. • Drink plenty of water throughout the day. Convenience is a must, so carry a bottle of water Juan Mata—CHI with you as you commute to work, run errands or enjoy the day at the beach. Collections Associate • Don’t substitute caffeinated coffees, teas and soda for water. Caffeine acts as a diuretic, caus‐ ing you to lose water through increased urination. Alcoholic beverages have a similar effect. • If finding time to drink water is a problem, keep a bottle of water on your desk or visit the of‐ fice water cooler and take a water break rather then a coffee break. • Once you start exercising, don’t stop drinking. Keep a bottle of water with you and take fre‐ quent water breaks. • Don’t underestimate the amount of fluids lost from perspiration. You need to drink two cups of water for each pound lost following a workout. • Start and end your day with a serving of water. Your body loses water while you sleep. So drink a serving before bed and again when you wake up. Janette Fernandez‐CHI • Don’t forget that common maladies such as colds and the flu can frequently lead to dehydra‐ Claims Associate tion. Keep a large bottle of water next to your bed so you can sip it throughout the night with‐ out having to get up. • Remember that when its warm outside, cold water, not carbonated soft drinks or sport drinks, is the best fluid for keeping hydrated. Cool water is absorbed much more quickly than warm fluids and may have a positive effect on cooling off your overheated body.

September 11, 2001: A 2008 Perspective

It has been confirmed that 624 Americans lost their lives on 9/11/01 with the number missing (and presumed Andy McDonald‐CHI dead) at 3,275. This vastly surpasses our other great national tragedy on our home soil, Pearl Harbor, which cost Controller‐CDN 2,400 American lives.

It is on this day that we remember the emergency workers, Fire Fighters, Police, and ordinary citizens of New York that suffered so greatly in this devastating terrorist attack, and all the victims of the tragedy, whether alive or dead.

No matter one’s politics, religious beliefs, values, or opinion of how our Country is being managed, either domes‐ tically or internationally, our strength is, and has always been, OUR PEOPLE, working together for a common goal to insure that our life, liberty, and the pursuit of happiness is not usurped by any foreign power.

As terrorist attacks continue across the World, we must give supreme thanks that due to the actions of the brave Sharon Zych‐CHI individuals on 9/11, as well as the dramatic increase in security since that point; we have not had a re‐occurrence. AR/Billing/Collections While our 2008 economy may appear bleak in comparison to what existed just before 9/11, it is important to remember that while many costs, most notably fuel, continue to escalate dramatically, our costs are considerably lower than many other forefront industrial nations. With fuel prices tipping $10.00 per gallon in Europe, we must again keep a clear vision that no matter how bleak the current outlook may appear; things can always be worse.

While many “Holidays” are generally considered celebratory, keep in mind the disheartening reality that each and every “Holiday” that we celebrate has an incredibly tragic history. It is only after time has passed that we can use the fear and anger that comes with a severe tragedy such as September 11 and celebrate, in the truest sense of the word, that we as a country are stronger because of the incredible resolve shown by all affected.

Dorland Henderson‐CHI The only thing that is certain in these uncertain times is that the United States will continue to live long and pros‐ Exec. Admin. Assistant per thanks to it’s unique make‐up of working people, who, just like those Managers and Associates who make up our top tier Company, believe that TOGETHER, WE CAN MAKE IT HAPPEN! ‐George Smith Page 9 Aug/Sept 2008 CUSTOM Protection Using Vegetables ASSOCIATES IN ACTION If you're planning to spend time in the sun this summer, it may be a good idea to add lots of salads to your diet.

Research finds that tomatoes, green peppers, carrots and spring onions can all offer protection against a wide variety of cancers as well as protecting against sunburn and prematurely aging skin. Many fruits and vegetables are rich in lycopene or carotenoids, and both can provide some important health benefits.

Carotenoids are the dark yellow and red micronutrients that give Truckload Associates‐LAX (l to r) James Ayers, Lydia many fruits and vegetables their color. They protect against in- flammation, skin aging, photosensitivity and some skin cancers. Lopez, Rick Buloan The carotenoids in tomatoes, peppers and pomegranates are widely distributed in the epidermal and dermal layers of the skin after they're digested. In the skin they help to absorb the light, act as antioxidants and have an anti- inflammatory response to sunburn. They act by increasing the circulation of the blood to the skin and thus its nutrition. The better skin nutrition the less its scaliness and roughness, and more improved its thickness and hydration.

Eating apples, as fresh as possible, every day and tomatoes as well as onions and garlic are an easy way to help protect you. Pomegranate juice also gets a high rating. Lycopene, a powerful antioxidant, receives approval from several researchers. Dispatch Associates‐ LAX When lycopene is extracted from tomatoes, rather than from other substances, it con- (l to r) Ivan Aguirre, German tains two other naturally occurring carotenoids. These provide the necessary synergistic Delgado reaction that has an influence on a large number of other cancers, including, impor- tantly, prostate and breast cancer.

By the way, lycopene is more available in cooked tomatoes than in raw ones, so nutri- tionists say we shouldn't be afraid to put an extra dab of red sauce on the pasta. Tomato juice is also beneficial.

In simple terms, “Eat Your Vegetables” and if you are in the sun, “Use Sunscreen.”

Gabriel Mireles‐LAX 1st Shift dock Supervisor

H.R. CORNER

Human Resources has just launched a new program we call ASK an Expert. Once a month Chris Moran‐LAX associates are invited to a 30 minute seminar conducted by experts in various fields regarding 3rd Shift Dock Associate important issues in the workplace. Hourly associates punch out for lunch and attend the seminar where refreshments may be served. There is a Questions and Answers session at the end of each presentation. The feedback has been very positive regarding this program. Our first Expert was Joseph Nosek, a Vice President from Chase Bank who presented the sub‐ ject Identity Theft. If you would like a hard copy of the Identity Theft Power Point presenta‐ tion, please contact me. Any suggestions for future seminar subjects, please contact the Hu‐ man Resource Department. ‐ Tom Kennedy The Custom Communicator Page 10 Custom’s Sport Corner As I sit here waiting for the second half of the annual hate-fest that is called the Cross-town Classic I was hoping that there would be a different outcome for my White Sox. OK, good for you CUB’s fans. (Editor’s note: The Sox got even the following weekend) It made me reflect on the intensity of the Chicago rivalry. I grew up in Chicago and know that Chicago is a great sports town (even if we have not always had great sports teams). The passion with which Chicagoans embrace their teams is as February 2008 great as anywhere in the country. And the rivalry between Chicago and some of its opponents is leg- MVP Winners endary. I have always said of the Bears, if we can’t win the Super Bowl let them win at least two games: one in Green Bay and one in Chicago against Green Bay. Somehow I know that they say the same thing on the other side of enemy lines. I started to think how Chicago teams have actually fared Dock Associate against their fiercest foes. Plus I also found a rivalry that I’m sure our LAX team knows about.

Chicago Bears vs. Green Bay Packers As any Chicagoan will tell you, this is the Granddaddy of them all. The first time we played Green Bay was on November 27, 1921. Da Bears won that one 20 to zip. The last meeting was December 23, 2007, yea; we won that one also 35 to 7. The Bears next victory over the Packers will be November 16, 2008. The Bears have played 175 games vs. the Packers and lead the series 90 to 79 with 6 ties. I guess in the effort of journalism integrity I should point out that the Packers have been in 4 Super Bowls to the Bears 2, and the Packers had the longest winning streak of 10 straight wins against the Bears (1994-1998)

Chicago Cubs vs. St Louis Cardinals The rivalry is also known as the I-55 series, deriving its name Jose Gualito from the roadway connecting the two cities, Interstate 55. The Cubs lead the all-time series 1,138- 1,074 through May 4, 2008, while the Cardinals lead in National League pennants with 17 against the Cub’s 10. They also have a clear edge when it comes to World Series successes, having won 10 championships to the Cub’s 2. Cardinals-Cubs games in recent years have been standing room only in either St. Louis' Busch Stadium or Chicago's Wrigley Field.

Office Associate Chicago Cubs vs. Chicago White Sox The Cubs-White Sox Rivalry is also known as the Cross-town Classic. The Chicago Cubs of the National League play their home games at Wrigley Field located on the city's North side, while the Chicago White Sox of the American League play their home games at U.S. Cellular Field (once known as Comiskey Park) on the city's South Side. The terms "North Siders" and "South Siders" are synonymous with the respective teams and their fans. As of June 27, 2008, the Cubs lead the all-time series 33-30. There have been five series sweeps since interleague play began: four by the Cubs in 1998, 2004, 2007, and 2008, and one by the White Sox in 1999. (Editor’s note: make that 2 sweeps now) The two Chicago teams met once in the 1906 World Series, a cele- brated event that seemingly put the city on hold for a full week. The heavily favored but young Cubs (who had won 116 games in the regular season) lost in six games to the veteran and pitching-strong White Sox, "The Hitless Wonders." The next time the White Sox will beat the Cubs in the World Series Matt Zdych could be 2008.

Chicago Blackhawks vs. Detroit Red Wings The Chicago Black Hawks joined the NHL in 1926. They were founded by coffee tycoon Frederic McLaughlin. Most of the Hawk’s original players came from the Portland Rosebuds of the Western Canada Hockey League, which had folded the previous sea- son. The Blackhawks have played the Red Wings 635 times winning 239 and losing 317 games. The Blackhawks have not won the Cup since 1961. This is the longest drought of any current NHL team. Driver Associate This even with Custom’s own LAX Sales Rep, Murray Bannerman, who sits fifth on the Blackhawk’s all -time goalie list with 116 wins. He finished with a 3.83 GAA and over 1,600 minutes played in a Chi- cago jersey. Bannerman is also fourth on the all-time Blackhawk’s goaltender playoff statistics list with 20 wins and 40 games played.

Los Angeles Lakers vs. Boston Celtics OK, one for LA. The Lakers and Celtics have met 11 times in the NBA Finals. That's more times than any other team has even made the finals. 1959: This series marked the first time the two teams met for the NBA title, and it was the first of Boston's eight straight championships. That said, it kind of doesn't count. First of all, the Lakers were still based in Minneapolis. Second, other than Rookie of the Year Elgin Baylor, the Lakers roster was filled with Pete Grau largely forgettable characters like Vern Mikkelsen, Dick Garmaker, Larry Foust and Hot Rod Hundley, who's better known for what he's done as a broadcaster than anything he accomplished in the NBA. The Celtics, meanwhile, had Bill Russell, Bob Cousy, Bill Sharman, Tommy Heinsohn, Sam Jones, Frank Ramsey, K.C. Jones — Hall of Famers every one. The Celtics have won an NBA best 16 titles, the Lakers have won 14; and Boston beat the Lakers in nine of the eleven times they've met. -Jeff Guthman Aug/Sept 2008 Page 11 Custom’s Sport Corner NASCAR by the numbers – NASCAR stands for National Association for Stock Car Auto Racing NASCAR races often draw larger crowds than the Super Bowl, the NBA Finals and a World Series game combined. ½ - Miles of the shortest Tracks (Bristol & Martinsville) 2.1 - Billions of dollars in licensed sales annually March 2008 2.3 - The approximate miles per gallon a NASCAR car gets 2.66 - Miles of longest Track (Talladega) MVP Winners 7 - Number of championships won by Richard Petty and Dale Earnhardt, Sr. 7.6 - Millions of dollars won in 2007 by the Champion Dock Associate Jimmie Johnson 13.2 - The average seconds it takes to change 4 tires and fill it with gas 15 - The gallons of gas one car holds 19 - Number of states NASCAR races in 22 - Number of different tracks 37 - Number of races in a season 150 - Number of countries that races are televised in weekly 262 - Total number of wins by the Petty’s (Richard - 200, Lee - 54 and Kyle- 8) 800 - The Horsepower in one motor 1948 - The year NASCAR Started

-Rick Hinton Miguel Zaragoza

Office Associate

Tim Gowin Fishing Tip: Subtle changes in presentation can bring surprising results. In a recent tournament, I moved from 7th place at the conclusion of the first day to finish in 2nd place by dipping the claws of my plastic craw in orange dye. This slightly different presentation helped me out-fish most of the field. Recipe: Simple Bluegill Chowder 1 can potato soup Pint of milk Fresh minced onion 1 tsp parsley Driver Associate Salt and pepper Bluegill fillets Dilute the can of potato soup with a pint of milk; heat to just simmering. Add fresh minced onions (to taste) and a level teaspoon of parsley. Simmer until onions are transparent. Add salt and pepper to suit. Add your bluegill filets (do not allow to boil). Stew until fillets become translucent. Upcoming Season Openers: Squirrel - August 1st Dove - September 1st Canada Geese (early season) - September 1st Teal – September 8th Rail – September 8th Pete Grau Common Snipe – September 8th - Eric Pocius The Custom Communicator Page 12 QMS Quality Counts Quiz Winners

Congratulations to all participants in the QMS Quality Counts contest. Everyone that par‐ ticipated earns at least one QMS Buck and those with perfect scores are put together for a chance to win five, ten or even twenty QMS Bucks! The winners for June are: April 2008 June ORD Winners: June LAX Winners: MVP Winners Dock Dock 1st Place Stephen Coffey 1st Place Herbert Aquino 2nd Place Victor Gurrola 2nd Place Carlos Bernabe Vasquez Dock Associate 3rd Place Elias Sandoval 3rd Place Art Magana

Drivers Drivers 1st Place Earl Hahn 1st Place Greg Robinson 2nd Place Tom Stump 2nd Place Tim Ronga 3rd Place Gregory Kulasa 3rd Place Arturo Ortega

Office Office 1st Place Pat Gomez 1st Place Araceli Arballo 2nd Place Laura Montanez 2nd Place Lillian Myers Stephen Coffey 3rd Place Paul Loizon 3rd Place Jose Melchor

Be sure to hang on to your QMS Bucks and accumulate them for prizes in the prize catalog. Additional QMS Quality Counts Quizzes are currently scheduled at the beginning of each month.

Office Associate Hello everyone! Team QMS wanted to post a quick note to thank everyone for participating in our monthly quizzes this year. We have been receiving great participation from all areas of the opera‐ tion and from each location. Thru July 1st we have awarded over $1,000 in QMS Bucks to all the participants. The most popular awards being redeemed so far have been for restaurant gift cards, but gas cards are definitely catching up in popularity.

Remember that when you play, you get at least $1 QMS Buck just for participating, and as most know, it is adding up to allow you to cash them in for some great gifts.

Matt Zdych As a special bonus at the end of August we will be issuing a $50 gift card for the best cumulative score of all quizzes so far. So with a little something extra on the line this month it makes partici‐ pating that much more important.

We look forward to your continued participation. Good luck everyone!

Driver Associate

Your QMS Plus Team Pete Grau Adam Baltz, Bob Boyle, Bruce Lenau, Carol Guarino, Clete Janik, Dianna Ryan, Donna Robinson, Dorland Henderson, Erwin Ancheta, James Ayers, Janette Fernandez, Jeff Guthman, Jennifer Rueda, Maria Cortez, Michele Marek, Rick Hinton, Sarah Szymanski, Walt Gustafson Aug/Sept 2008 Page 13 ZESTY POTATO SALAD Grilled Flank Steak with Grilled Caramelized Onions Makes 3-4 servings This recipe combines two summer favorites in one: 1 pound beef flank steak avocado makes the dress- 1 tablespoon olive oil ing super creamy with only the tiniest addition of mayo. 3 tablespoons balsamic vinegar But beware -- it's so addic- 2 tablespoons lemon juice tively luscious and tangy that it's bound to end your 1 tablespoon finely chopped shallot life-long love affair with 2 medium cloves garlic, finely chopped or minced regular picnic potato salad. 2 teaspoons chopped fresh rosemary, thyme or combination of both ¼ teaspoon ground black pepper Salt and Pepper Grilled Caramelized Onions (below), if desired Make cuts about 1/2 inch apart and 1/4 inch deep in diamond pattern in both sides of beef. Mix remaining ingredients except onions. Place beef in shallow glass or plastic dish. Pour marinade over beef; turn beef to coat with marinade. Refrigerate about 2 hours. Remove beef from marinade; discard excess garlic and shallot pieces. Place beef on grill rack. Cover and grill about 4-5 minutes. Turn beef; cover and grill about 4 minutes longer for medium doneness. Season beef with salt and pepper. Slice beef across grain at slanted angle into thin slices. Serve with Grilled Caramelized Onions. INGREDIENTS: 3 pounds red potatoes

2 tablespoons plus Grilled Caramelized Onions Makes about 1 cup 1 to 1 1/2 teaspoons salt 2 medium or 1 large onion, sliced 1 ripe avocado, peeled 2 teaspoons grated lime 2 tablespoons chopped fresh rosemary leaves, if desired zest 1 tablespoon vegetable oil Juice of 2 limes (about 1/2 cup) Place all ingredients in square of heavy-duty aluminum foil; seal. Place foil pouch on grill rack. Grill 4 to 6 2 garlic cloves, crushed inches from medium coals about 15 minutes, turning frequently. 1/2 cup chopped cilantro 2 tablespoons mayon- naise 2 celery stalks, sliced Shrimp on a Stick A simple skewer recipe for some extra goodies on your hot grill. 1. In a large pot, cover the potatoes with cold water. Add the 2 tablespoons of 1. Peel, devein, and rinse the shrimp, then place them in a salt and bring the pota- bowl with the olive oil and garlic. Add the breadcrumbs and toes to a boil over high toss until the shrimp are evenly coated. heat. Reduce the heat to INGREDIENTS: 2. Thread the shrimp onto skewers, then grill them over me- medium and simmer until 1 pound uncooked medium shrimp dium heat for about 2 minutes per side, or until they are the potatoes are tender, 1/4 cup olive oil opaque in the center and the crumb coating begins to brown. about 20 minutes or until 2 garlic cloves, chopped 3. Transfer them to a platter and remove the skewers. you can pierce them eas- 1/2 cup seasoned breadcrumbs Squeeze on some lemon juice and salt and pepper to taste. ily with a paring knife. 1/2 lemon Drain them in a colander salt and pepper to taste Serve plain or with dipping sauce. and allow to cool.

Pesto Shrimp and Bean Salad 2. Meanwhile, puree the avocado, lime zest and Place shrimp in a colander and place under cold running water for 3 juice, garlic, cilantro, may- minutes to thaw. Remove tails from shrimp if necessary. In large bowl, onnaise, and remaining combine pesto and yogurt and mix well. Drain beans and rinse, drain salt in a food processor until smooth. If the dress- again. ing seems too thick, add a Add to pesto mixture along with shrimp and remaining ingredients. Stir tablespoon or so of hot gently to coat. Serve immediately or cover and chill for up to 2 days. water.

3. Cut the potatoes into 1 (16 ounce) package frozen cooked shrimp bite-size chunks (leave 1 (9 ounce) container basil pesto What did the the skins on) and place 1/2 cup plain yogurt tractor say to the them in a large bowl with 1 (15 ounce) can butter beans the celery. Scrape in the 1 (15 ounce) can cannellini beans trailer? dressing with a rubber 1 (15 ounce) can Great Northern beans spatula and gently stir it 1 green bell pepper, chopped "Hey, you wanna all together. Serve imme- 1 red bell pepper, chopped hook up?" diately, or cover and chill. 1 orange bell pepper, chopped 1 pint cherry tomatoes The Custom Communicator Page 14 August Holidays The Custom Cares Charities, Inc.

Below is a list of charities that The Custom Companies, Inc. donates to. These are the ones that will be listed on the yellow East wall in the back of the training center. The group for the charities is “The Custom Cares Charities, Inc.” – This will be at the center of the wall.

Charities:

The Walter and Connie Payton Foundation Illinois Special Olympics 1‐Sister Day American Red Cross The Friends of Jaclyn Foundation 3‐Kids Day Walk for Life Ann’s Hope Foundation for Melanoma 13‐Left Handers Day Boys & Girls Clubs of America Susan G Komen Foundation MDA Avon Walk for Breast Cancer August Weeks: SADD Y‐ME National Breast Cancer Organization 8/1 ‐ 8/7 Breastfeeding St. Jude’s Children’s Hospital Boy Scouts of America Week Kids for Kids Girl Scouts of America 8/1‐ 8/7 Clown Week MADD YMCA 8/1‐ 8/7 Simplify Your Life Aids Research YWCA Week Juvenile Diabetes Research Foundation Gary’s Place for Kids 8/11‐8/17 Smile Week Make A Wish Foundation Jason McKie Foundation 8/25‐8/31 National Bowling Cystic Fibrosis Arthritis Walk Week Rainbows Leukemia Research Foundation Hurricane Katrina Relief Efforts The American Heart Association California Wild Fire Relief Efforts WDSRA Foundation The American Cancer Society Erin’s Handicapped Children’s Foundation Misericordia Women’s Auxiliary The Hamilton Cancer Fund Fact Or

August is also known as: Fiction? American Artist Apprecia‐ tion Month Cataract Awareness Month Catfish Month Eye Exam Month Golf Month Immunization Awareness Month Inventors Month Romance Awareness Month Spinal Muscular Atrophy

Cartoon by Jorge Escobar Aug/Sept 2008 PagePage 1515 The Origins of Citizenship/Constitution Day September Holidays September 17, 2008

The Historical purpose of this holiday is to honor both native‐born and naturalized foreign‐born citi‐ 1‐Labor Day zens of our nation. 7‐Grandparents Day 11‐ 911 Day Randolph Hearst, in the year 1939, gave this day national prominence through his chain of daily 17‐Citizenships Day newspapers throughout the United States when a grass‐roots movement began which sought to 19‐POW/MIA recognize newly created American citizens. Recognition Day

The following year, 1940, the Congress of the United States officially designated the third Sunday in 19‐Talk like a May as “I am an American Day.” There are many cities in our nation that continue to recognize this Pirate Day st date, however, President Harry Truman, on February 29, 1952, signed a bill establishing September 22‐ 1 Day of Autumn 17 as Citizenship Day, replacing the May observance and moving the date to the same exact date that the U.S. Constitution was signed in 1787. The stated purpose of the bill was to give national 9/8‐9/12 National Payroll recognition to those who had become American Citizens during the preceding year. Week 9/7‐9/13 Assisted Living It is important to remember that not only does this date celebrate our naturalized citizens, but also Week celebrates our Constitution. 9/7‐9/14 Suicide Preven‐ ‐ George Smith tion Week 9/13‐9/21 Constitution How Labor Day Came to Be… Week 9/20‐9/28Deaf Awareness Now, more than one hundred years after the observance of the first Labor Day, doubt still exists as to Week who first proposed and is responsible for this uniquely American Holiday. 9/20‐9/28 Dog Week Some records suggest it was Peter J. McGuire, general secretary of the Brotherhood of Carpenters and 9/27‐10/4 Banned Books Joiners and a cofounder of the American Federation of Labor who was the first to suggest a special day Week to honor those “who from rude nature have delved and carved all the grandeur we behold”. September is also known But a number of historians have challenged this history, maintaining it was Matthew (not Peter J.) as: Maguire, a machinist, who was the real founder of the holiday. The most recent historical research Apple Month seems to support Matthew’s claim to fame citing it was he, who later became the secretary of Local 344 of the International Association of Machinists in Patterson, NJ, that suggested the holiday while he was Chicken Month serving as the secretary of the Central Labor Union in New York. What has become clear is the fact that Classical Music Month the Central Labor Union adopted a Labor Day proposal and appointed a committee to plan a demonstra‐ Coupon Month tion and a picnic. Hispanic Heritage Month Jazz Month The very first Labor Day celebration occurred on Tuesday, September 5, 1882 in New York City, in accor‐ Honey Month dance with the above mentioned plans of the Central Labor Union. Just one year later, on September 5, Little League Month 1883 the second Labor Day celebration happened, again sponsored by the same Union. The first gov‐ ernmental recognition of the holiday came by way of municipal ordinances passed during 1885 and Marriage Health Month 1886. From this source a momentum built to introduce a “Labor Day” bill to the New York State Legisla‐ Mushroom Month ture. Rice Month School Success Month However, in point of fact, it was Oregon that passed the first state law establishing a Labor Day holiday Self Improvement Month on February 21, 1887. During that year, four more states: Colorado, Massachusetts, New Jersey, and Sewing Month finally New York, created the Labor Day holiday through their state legislatures. By 1894 twenty‐three other states had adopted the holiday and on June 28th of that year the US Congress passed an act mak‐ Tiger Month ing the first Monday in September of each year a legal holiday. Women of Achievement Month The founder and long serving president of the American Federation of Labor, Mr. Samuel Gompers, described this uniquely American based holiday:

“Labor Day differs in every essential way from the other holidays of the year in any country… All other holidays are in a more or less degree connected with conflicts and battles of man’s prowess over man, of strife and discord for greed and power, of glories achieved by one nation over another… Labor Day… If you see one of is devoted to no man, living or dead, to no sect, race, or nation.” these, DO NOT PULL Labor Day, all agree, is a unique creation of the American labor movement and is dedicated to the social IT! We did this once, and economic achievements of American workers. It is dedicated to providing a yearly tribute to the it’s really very loud! contributions of ALL of our workers together who have built the ever increasing strength, prosperity, well‐being, and freedom of our nation. ‐ George Smith TheThe Custom Custom Communicator Communicator Page 16 The Custom Companies, Inc. 317 W. Lake Street Northlake, IL 60164 Phone: 708-338-8888 CUSTOMER SERVICE, SUPPORT AND CARE Fax: 708-338-9550

E-mail: [email protected] At The Custom Companies, our main objective is to deliver your goods on The Full Service Transportation Company time and in perfect condition. We understand the importance of a great customer/vendor relationship. Our customer service center is just a phone call away to provide a rate quote, track a shipment, schedule a pickup or www.customco.com access accurate documentation. In today’s fast paced environment, we work to provide transportation solutions that fit every economic situation.

Our “Customer First” program ensures that your shipments will be deliv- ered on time, and with the highest degree of care. In order to maintain these standards, we measure performance levels on every shipment. As a result, our internal operational systems are constantly improving to provide better, more accurate service, allowing our transportation specialists to meet your growing needs.

Newsletter Committee Members Tony Crespo Bruce Lenau Matt Foley Claudia Molina Linda Godinez Tom Mroz Carol Guarino Eric Pocius Rick Hinton Jennifer Rueda Thomas Kennedy George Smith Steven Lamczyk Daniela Trevino

Contributions By Jorge Escobar Jeff Guthman

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