1 TravelWatch NORTHWEST Bus Passengers’ Experience in North West England Report of a Survey by TravelWatch NorthWest September – December 2012 Financially supported by Passenger Focus February 2013 North West Public Transport Users’ Forum Community Interest Company trading as TravelWatch NorthWest Company No. 6181713 Registered Office: 11 Harvelin Park, Todmorden, Lancs OL14 6HX 2 Contents Page 1.0 Introduction 3 2.0 Headline Results 3 3.0 Journey Planning 4 4.0 Vehicles and Driving 7 5.0 Punctuality 8 6.0 Conclusions 8 Appendix A – Service Quality Details 9 Appendix B – Journey Planning, Information, etc 13 Appendix C – Survey Form 17 TravelWatch NorthWest gratefully acknowledges the financial support provided by Passenger Focus towards the production of this report. For further details about the work of TravelWatch NorthWest please contact: John Moorhouse, Company Secretary TravelWatch NorthWest 11 Harvelin Park Todmorden OL14 6HX Telephone: 07807 768124 email:
[email protected] website: www.travelwatch-northwest.org.uk (Cover photo - Chris Dale) North West Public Transport Users’ Forum Community Interest Company trading as TravelWatch NorthWest Company No. 6181713 Registered Office: 11 Harvelin Park, Todmorden, Lancs OL14 6HX 3 1.0 Introduction 1.1 Between September and December 2012 TravelWatch NorthWest carried out a survey of passenger experiences in using the bus network in various areas of North West England. Members of TWNW travelled on 102 journeys and recorded their findings as well as testing the ease of planning some journeys in advance using information published by bus companies, local authorities and a variety of agencies such as Traveline. 1.2 Details of the service quality experienced are in Appendix A and Appendix B contains comments on the ease of planning journeys and on information provision.