C ASE S T UDY

present flight safety and Since adopting FDA Services as Seeing is Believing performance data in a consistent the first customer, Copa has format, helping those who are increased the efficiency of its reviewing the data to have an flight safety teams, describing it Copa Airlines is using a new, Copa’s view was simple: if it’s visually instant picture of the operation. It as a ‘force multiplier’, giving it the allows Copa to quickly and simply equivalent of two analysts. It has compelling, then its internal clients are more graphics-based flight data likely to use the tool. understand the analyses in a way created a step change in the analysis tool from Teledyne that requires minimal training. efficiency of the team and is A key reason for choosing FDA Services was to helping to even further improve Controls to further improve flight be able to measure and monitor change. Copa Because the graphics are intuitive the level of safety within the safety and aircraft performance. wants to ‘trend’ its performance data and and interactive, it encourages airline. learn what went right as well as what went operators, including the airline’s pilot managers, to become their In working with Teledyne Controls Copa Airlines has a long and proud reputation wrong. It then wanted to be able to share the own safety data analysts, and to as a collaborative partner, Copa for innovation, and being ahead of the curve. It results with all stakeholders within the airline consider whether the data they has enjoyed exceptional levels of was no surprise, therefore, that it was the and predict future outcomes by benchmarking see matches their own customer support. All the team first to adopt the new enhanced flight data historical performance and analyzing whether experiences and expectations. It members effectively become analysis (FDA) Services tool from Teledyne investments it made in the past delivered the enables them to challenge what investigators and ask detailed Controls as a new way of collating, analyzing, measurable improvements it was looking for. the data may be saying, ask questions around specific events. and reviewing essential flight data, and meaningful questions, and dive Put simply, Teledyne’s FDA creating statistical process control (SPC) A practical example of what can be deeper into the data to gain Services is helping Copa to charts. accomplished with FDA Services is whether an aircraft has exceeded a particular parameter, further insight. maintain its tradition as being a true innovator in improving flight Teledyne’s FDA Services is a combination of such as its airspeed on approach to landing. FDA Services presents the safety and performance. flight data analytics and powerful graphics Copa can now look at the desired performance captured data as a combination of that offer multiple, customizable views of an and set goals accordingly. It can also see dashboards, charts and graphs, airline’s operation. Teledyne Controls creates whether ‘non-conformance’ behaviors may be customized to the client’s needs. and uploads ‘visualized’ data that helps linked to a particular airport, in which case Users can ‘hover’ over data and operators to meet their safety-related further training or instruction can be delivered. further detail is then presented to FDM/FOQA obligations for accident prevention describe what is being measured. and safety management systems and seek By working closely with Teledyne Controls in Data is encrypted and password greater operational efficiency. developing the new Service, Copa can now protected before being distributed. C ASE S T UDY

present flight safety and Since adopting FDA Services as About Copa performance data in a consistent the first customer, Copa has format, helping those who are increased the efficiency of its • Headquarters: reviewing the data to have an flight safety teams, describing it Copa’s view was simple: if it’s visually Panama City, Panama instant picture of the operation. It as a ‘force multiplier’, giving it the compelling, then its internal clients are more • 74 Destinations / 31 countries allows Copa to quickly and simply equivalent of two analysts. It has likely to use the tool. • 315 flights per day understand the analyses in a way created a step change in the • Average age of fleet: 5.8 Yrs that requires minimal training. efficiency of the team and is A key reason for choosing FDA Services was to • Current fleet: 88 aircraft; helping to even further improve be able to measure and monitor change. Copa 737-700’s, 737-800’s, Because the graphics are intuitive the level of safety within the wants to ‘trend’ its performance data and Embraer 190 and interactive, it encourages airline. operators, including the airline’s learn what went right as well as what went • Future Fleet growth Total: pilot managers, to become their In working with Teledyne Controls Copa Airlines has a long and proud reputation wrong. It then wanted to be able to share the ~150 aircraft, including Boeing own safety data analysts, and to as a collaborative partner, Copa for innovation, and being ahead of the curve. It results with all stakeholders within the airline 737 MAX, 737-800’s consider whether the data they has enjoyed exceptional levels of was no surprise, therefore, that it was the and predict future outcomes by benchmarking • Company slogan: see matches their own customer support. All the team first to adopt the new enhanced flight data historical performance and analyzing whether Connected, everything experiences and expectations. It members effectively become analysis (FDA) Services tool from Teledyne investments it made in the past delivered the is possible enables them to challenge what investigators and ask detailed Controls as a new way of collating, analyzing, measurable improvements it was looking for. the data may be saying, ask questions around specific events. and reviewing essential flight data, and meaningful questions, and dive Put simply, Teledyne’s FDA creating statistical process control (SPC) A practical example of what can be deeper into the data to gain Services is helping Copa to charts. accomplished with FDA Services is whether an aircraft has exceeded a particular parameter, further insight. maintain its tradition as being a true innovator in improving flight Teledyne’s FDA Services is a combination of such as its airspeed on approach to landing. FDA Services presents the safety and performance. flight data analytics and powerful graphics Copa can now look at the desired performance captured data as a combination of that offer multiple, customizable views of an and set goals accordingly. It can also see dashboards, charts and graphs, airline’s operation. Teledyne Controls creates whether ‘non-conformance’ behaviors may be customized to the client’s needs. and uploads ‘visualized’ data that helps linked to a particular airport, in which case Users can ‘hover’ over data and operators to meet their safety-related further training or instruction can be delivered. further detail is then presented to FDM/FOQA obligations for accident prevention describe what is being measured. and safety management systems and seek By working closely with Teledyne Controls in Data is encrypted and password greater operational efficiency. developing the new Service, Copa can now protected before being distributed.

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