DOCSLIB.ORG

Star Alliance Launches “Connection Service ” at Chicago O’Hare Proactive Help for Customers with Tight Connections

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Star Alliance Launches “Connection Service ” at Chicago O’Hare Proactive Help for Customers with Tight Connections STAR ALLIANCE LAUNCHES “CONNECTION SERVICE ” AT CHICAGO O’HARE PROACTIVE HELP FOR CUSTOMERS WITH TIGHT CONNECTIONS CHICAGO, USA – September 7th, 2017 – Star Alliance has launched a new Connection Service to assist customers arriving at Chicago O’Hare International Airport to reach their onward flight with another Star Alliance member carrier. The enhancement for customers in United’s home hub will carry new branding that will be progressively rolled out for similar services operating at 11 major airports around the world. The Connection Service springs into action if an incoming flight is delayed. Software monitors the transfer window for customers with an onward flight and flags any cases where a customer and any checked bags appear in danger of missing a connection. “ It is frustrating for customers, and indeed for the airlines, when relatively small delays have the knock-on effect that a connection is missed, ” said Star Alliance VP Customer Experience Christian Draeger. “Connection Service staff are alerted as soon as a connection is at risk. They meet the customer on arrival and take the necessary steps to ensure that the customer and the bags are expedited and reach their onward flight. If a connection cannot be reached, the customer is assisted with re-booking.” Chicago is the fourth biggest transfer hub for Star Alliance worldwide, with almost 750,000 passengers connecting from one Star Alliance carrier to another each year. “ The Connection Service provides peace of mind to customers with a tight connection,” said Mike Hanna, Vice President of United’s Page 1 of 3 Page 2 of 3 O’Hare operations. “This is a significant benefit for our customers, further strengthening the position of Chicago as a leading transfer hub. ” Customers arriving on international flights need to clear customs and immigration before connecting. Those customers benefiting from the Connection Service are eligible to use the Express Connection lane, to enable them to get through customs and immigration quicker. Checked bags that need to be rechecked are specially tagged so they are handled faster. Star Alliance members online at O’Hare are: Air Canada, Air India, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, Lufthansa, LOT Polish Airlines, SWISS, Scandinavian Airlines, Turkish Airlines and United. Together they offer almost 17,500 flights per week to 187 destinations in 31 countries. Star Alliance Connection Centres have been operating behind the scenes for more than a decade, expediting checked bags at risk of missing their onward flight at 11 airports. Under the Alliance’s strategy of further improving the customer experience, enhancing this service to include assisting passengers with tight connections is being evaluated in all locations. A passenger service is already available in Frankfurt (FRA), Houston (IAH) and Munich (MUC) as part of the Connection Centre product. About Star Alliance: The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner Juneyao Airlines. Page 3 of 3 Further information can be obtained via: Star Alliance Press Office Tel: +49 69 96375 183 Fax: +49 69 96375 683 Email: [email protected] www.staralliance.com Twitter @staralliance https://twitter.com/staralliance Facebook: www.facebook.com/staralliance LinkedIn: https://www.linkedin.com/company/star-alliance Youtube: https://www.youtube.com/user/staralliancenetwork Instagram: https://instagram.com/staralliance/ .
Load more

Recommended publications
  • Chapter 15: International Insolvency Law in the United States: Opportunities and Limits
    Chapter 15: International Insolvency Law in the United States: Opportunities and Limits International Insolvency Institute 19th Annual Conference Barcelona, Spain June 2019 quinn emanuel urquhart & sullivan, llp | trial lawyers Brussels | Chicago | Hamburg | Hong Kong | Houston | London | Los Angeles | Mannheim | Moscow Munich | New York | Paris | San Francisco | Seattle | Silicon Valley | Sydney | Tokyo | Washington, DC | Zurich CHAPTER 15: OVERVIEW ▪ Purpose • “[T]o provide effective mechanisms for dealing with cases of cross-border insolvency, ” including to – Facilitate cooperation between U.S. and foreign courts, debtors, creditors and trustees – Offer greater legal certainty for trade and investment; – Promote fair and efficient administration of cross-border insolvencies, protecting the interests of all interested parties (creditors and debtors alike); – Protect and maximize of the value of the debtor’s assets; and – Facilitate of the rescue of financially troubled businesses ▪ Potential Relief – Pre-Recognition – upon a showing of urgent need, the Court may grant, among other relief, ▪ Temporary stay of execution on assets (pending a determination on recognition) – Recognition –upon recognition of the foreign proceeding, the Court may grant, among other relief ▪ The stay of any actions against the debtor and of any attempt to execute on the debtor’s assets; ▪ Entrustment of assets; and ▪ Discovery ▪ Limits • Chapter 15 is an ancillary proceeding, and the Chapter 15 Court will generally not contravene an order of the foreign tribunal handling the primary bankruptcy proceeding Mediation Privilege 2 ORO NEGRO: TESTING THE BOUNDARIES OF CHAPTER 15 ▪ Oro Negro filed for insolvency protection in Mexico in September 2017 • By March 2018, there were proceedings in Mexico, Singapore, and the United States as bondholders used international venues in an effort to seize their asserted collateral – One such proceeding was an action in New York to cause turnover of “jack-up” rigs in the Gulf of Mexico based on United States maritime law.
    [Show full text]
  • Facts & Figures & Figures
    OCTOBER 2019 FACTS & FIGURES & FIGURES THE STAR ALLIANCE NETWORK RADAR The Star Alliance network was created in 1997 to better meet the needs of the frequent international traveller. MANAGEMENT INFORMATION Combined Total of the current Star Alliance member airlines: FOR ALLIANCE EXECUTIVES Total revenue: 179.04 BUSD Revenue Passenger 1,739,41 bn Km: Daily departures: More than Annual Passengers: 762,27 m 19,000 Countries served: 195 Number of employees: 431,500 Airports served: Over 1,300 Fleet: 5,013 Lounges: More than 1,000 MEMBER AIRLINES Aegean Airlines is Greece’s largest airline providing at its inception in 1999 until today, full service, premium quality short and medium haul services. In 2013, AEGEAN acquired Olympic Air and through the synergies obtained, network, fleet and passenger numbers expanded fast. The Group welcomed 14m passengers onboard its flights in 2018. The Company has been honored with the Skytrax World Airline award, as the best European regional airline in 2018. This was the 9th time AEGEAN received the relevant award. Among other distinctions, AEGEAN captured the 5th place, in the world's 20 best airlines list (outside the U.S.) in 2018 Readers' Choice Awards survey of Condé Nast Traveler. In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the 1 MAY 2019 FACTS & FIGURES A320neo family and plans to place additional orders with lessors for up to 20 new A/C of the A320neo family. For more information please visit www.aegeanair.com. Total revenue: USD 1.10 bn Revenue Passenger Km: 11.92 m Daily departures: 139 Annual Passengers: 7.19 m Countries served: 44 Number of employees: 2,498 Airports served: 134 Joined Star Alliance: June 2010 Fleet size: 49 Aircraft Types: A321 – 200, A320 – 200, A319 – 200 Hub Airport: Athens Airport bases: Thessaloniki, Heraklion, Rhodes, Kalamata, Chania, Larnaka Current as of: 14 MAY 19 Air Canada is Canada's largest domestic and international airline serving nearly 220 airports on six continents.
    [Show full text]
  • A Chronological History
    A Chronological History December 2016 Pedro Heilbron, CEO of Copa Airlines, elected as new Chairman of the Star Alliance Chief Executive Board November 2016 Star Alliance Gold Track launched in Frankfurt, Star Alliance’s busiest hub October 2016 Juneyao Airlines announced as future Connecting Partner of Star Allianceseal partnership August 2016 Star Alliance adds themed itineraries to its Round the World product portfolio July 2016 Star Alliance Los Angeles lounge wins Skytrax Award for second year running Star Alliance takes ‘Best Alliance’ title at Skytrax World Airline Awards June 2016 New self-service check-in processes launched in Tokyo-Narita Star Alliance announces Jeffrey Goh will take over as Star Alliance CEO from 2017, on the retirement of Mark Schwab Swiss hosts Star Alliance Chief Executive Board meeting in Zurich. The CEOs arrive on the first passenger flight of the Bombardier C Series. Page 1 of 1 Page 2 of 2 April 2016 Star Alliance: Global travel solutions for conventions and meetings at IMEX March 2016 Star Alliance invites lounge guests to share tips via #irecommend February 2016 Star Alliance airlines launch new check-in processes at Los Angeles’ Tom Bradley International Terminal (TBIT) Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains Star Alliance supports Ramsar’s Youth Photo Contest – Alliance’s Biosphere Connections initiative now in its ninth year January 2016 Gold Track priority at security added as a Star Alliance Gold Status benefit December 2015 Star Alliance launches Connecting
    [Show full text]
  • Prof. Paul Stephen Dempsey
    AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876.
    [Show full text]
  • STAR ALLIANCE to ESTABLISH CENTRE of EXCELLENCE in SINGAPORE New Setup Reflects Global Character of the Alliance
    STAR ALLIANCE TO ESTABLISH CENTRE OF EXCELLENCE IN SINGAPORE New setup reflects global character of the Alliance FRANKFURT – March 22, 2021 – Star Alliance will establish a management office in the city state of Singapore later this year. This was a decision taken by its Chief Executive Board, comprising the Chief Executive Officers of its 26 member airlines, who considered a new centre of excellence to be an important dimension of positioning the Alliance to deliver on its post-Coronavirus strategy, and for it to remain innovative, resilient and nimble. All businesses are reimagining a post-pandemic world fundamentally changed by COVID-19, and the associated disruption to global networks, economies, and the livelihoods of many. A consequence of the world’s reaction to COVID-19 has been the destabilizing effect it has had on aviation. This decision to future-proof the Alliance was made against this backdrop. Effectively, Star Alliance will maintain two centres of excellence internationally, in keeping with the global character of the Alliance. The Singapore office will complement the long-standing office in Frankfurt, Germany and will focus on progressing its strategy in digital customer experience. Two members of the Alliance, Lufthansa and Singapore Airlines, have established innovation hubs in the City, another benefit as the Alliance continues its ground-breaking digital customer experience innovations. Singapore was selected based on considered criteria, such as access to innovation and global competitiveness. Singapore has also been ranked highly for the ease of doing business by the World Bank on a consistent basis and has been ranked the most competitive country in the world on several occasions.
    [Show full text]
  • Facility: MIA Units: Flight Operations Miami-Dade Aviation Department
    Miami-Dade Aviation Department Aviation Statistics Flight Ops - All Airlines Facility: MIA Units: Flight Operations Current Year:10/2019 -08/2020 Prior Year:10/2018 -08/2019 Domestic International % Domestic International Arrival Departure Arrival Departure Total Change Operator Total Arrival Departure Arrival Departure 34,498 35,733 19,642 18,361 108,234 -35.66% American Airlines Inc 168,212 46,736 49,281 37,409 34,786 15,407 16,386 2,522 1,458 35,773 -33.09% Envoy Air Inc 53,468 21,022 23,495 5,776 3,175 7,953 9,208 2,884 1,631 21,676 -21.90% Generic Cash and GA 27,755 10,302 13,119 3,570 764 Account 5,444 5,452 352 348 11,596 -33.53% Delta Air Lines Inc 17,446 8,106 8,108 617 615 1,891 1,889 2,438 2,250 8,468 8.97% United Parcel Service 7,771 1,348 1,486 2,538 2,399 3,645 3,649 0 0 7,294 -14.35% United Airlines, Inc 8,516 4,256 4,260 0 0 496 474 2,502 2,502 5,974 -28.08% Swift Air LLC 8,306 336 316 3,814 3,840 1,578 1,483 1,249 1,335 5,645 3.27% Atlas Air Inc 5,466 1,453 1,353 1,305 1,355 2,202 2,199 0 0 4,401 107.99% Frontier Airlines 2,116 1,058 1,058 0 0 0 0 1,904 1,903 3,807 14.81% LATAM Airlines Group SA 3,316 0 6 1,657 1,653 0 0 1,886 1,893 3,779 10.34% Tampa Cargo S.A.
    [Show full text]
  • The 5Th IBS OPS General Meeting!
    Welcome to the 5th IBS OPS General Meeting! 1 Report of the IBS OPS WG Harold Schwart, DL IBS OPS WG Chairman 23 September 2019 Introduction Survey • Thank you for completing the survey • Your comments matter to us and help us to better serve you • The primary comment received – so much material to cover in one day • This year is no different but unfortunately not in our control • I will do my best to follow the Agenda running order and a schedule of events has been provided • Please complete the survey again this year; we hear you and will continue trying to improve IR2 Report of the IBS OPS WG 23 September 2019 Breakout Sessions There are Four Breakout Sessions planned • BS1- Involuntary Interline TFC Problem and Solution • BS2- Chart 2 and Impact on Passenger Revenue Accounting • BS3- Lowest Applicable Fare • BS4- Interline Settlement Best Practices (Passenger & Cargo) ❖ They are informal and interaction is encouraged IR2 Report of the IBS OPS WG 23 September 2019 WG Membership • Membership approval of FinCom is required • The IBS OPS WG consists of 15 members and; • 2 Official Observers • They are full members but do not vote for Chair & Vice-Chair • Appointments are for a term of 3 years IR2 Report of the IBS OPS WG 23 September 2019 Meetings • Since the 5th WFS in Madrid the IBS OPS WG met: • In YUL - November 2018 • In MAD - May 2019 • And, here yesterday in preparation for this General Meeting • We have monthly conference calls when not meeting face to face IR2 Report of the IBS OPS WG 23 September 2019 Composition of the WG IBSOPSWG
    [Show full text]
  • Spanair Reinforces Its Flight Offer Between Spain and Scandinavia
    2008-04-09 13:20 CEST Spanair reinforces its flight offer between Spain and Scandinavia The company is consolidating its position as market leader in the air travel offer between Spain and Scandinavia by offering a total of 56 weekly frequencies Madrid, April 9th, 2008.- Spanair confirms that Scandinavia is one of its strategic destinations, and that it is the leading carrier in terms of the number of frequencies it operates between Copenhagen and Spain, respectively Stockholm and Spain together with its codeshare partner SAS Scandinavian Airlines. Leader between Copenhagen and Spain Spanair offers most of the flights operated between Copenhagen and Spain, with a total of 37 weekly frequencies between the Danish capital and Barcelona, Madrid, Malaga and Palma de Mallorca. During the Danish holiday period, Spanair operates as many as 40 weekly frequencies between the two countries, and is significantly increasing its flight offer to Malaga and Palma de Mallorca. Spanair therefore has consolidated its position at each of the Spanish destinations that link with the city of Copenhagen, and its position as leader on the Barcelona route is particularly noteworthy, with the airline controlling over half the market together with its codeshare partner SAS Scandinavian Airlines. For the summer season, Spanair will increase weekly frequencies between Copenhagen and Barcelona to 19 services each way. Moreover, the flights are specially adapted to the needs of business passengers, given that departure times for Spanish destinations and for Copenhagen allow for an outward trip first thing in the morning and a return flight the same day. Also leisure travellers can take great advantage of the wide product offer including the connections to the Spanair domestic and international network.
    [Show full text]
  • SAS-Annual-Report-1998-English.Pdf
    Annual Report 1998 The SAS Group SAS Danmark A/S • SAS Norge ASA • SAS Sverige AB A strong traffic system Table of contents SAS offers its customers a global traffic system. This is a network which provides Important events during 1998 1 SAS assets 49 them with convenient and efficient travel Comments from the President 2 SAS’s brand 50 connections between continents, coun- A presentation of SAS 4 The aircraft fleet 51 tries and towns, and which enables SAS to SAS and the capital market 5 Risk management and credit ratings 54 continue to be successful in an increasing- SAS International Hotels 12 ly competitive market. Data per share Financial reports 57 SAS participates actively in the creation SAS Danmark A/S 13 The structure of the SAS Group 58 and development of Star Alliance™, the SAS Norge ASA 14 Comments from the Chairman 59 world’s strongest airline alliance involving SAS Sverige AB 15 Report by the Board of Directors 60 the partnership of SAS, Air Canada, Luft- Ten-year financial overview 16 SAS Group’s Statement of Income 62 hansa, Thai Airways International, United SAS Group’s Balance Sheet 64 Airlines and Varig Brazilian Airlines. Air New The international market situation 19 SAS Group’s Statement of Changes Zealand and Ansett Australia become active International trends 20 in Financial Position 66 members from March 28; All Nippon Airways Development of the industry 22 Accounting and valuation principles 69 later in 1999. Customer needs and preferences 25 Notes 71 In the Scandinavian market, SAS offers Auditors Report 77 an unbeatable network together with its Markets and traffic 27 SAS’s Board of Directors 78 regional partners Cimber Air, Widerøe, Markets 28 SAS’s Management 80 Skyways, Air Botnia and Maersk.
    [Show full text]
  • The Evolution of Selected Enterprises in the Aviation Industry in Romania and Poland After 1989
    Revista de Științe Politice. Revue des Sciences Politiques • No. 67 • 2020: 170 - 180 ORIGINAL PAPER From a state-owned giant to a market enterprise? The evolution of selected enterprises in the aviation industry in Romania and Poland after 1989 Andrzej Dubicki1) Abstract Year 1989 was an important turning point, not only in the political history of Poland and Romania, but also for the transport sector of both countries. Political events allowed for a thorough reconstruction of the air transport sector in both countries. Both airfleets entered the new political reality as state-owned enterprises, though with different traditions. Both countries have begun transforming their own aviation market in a similar place, with a rather outdated air fleet, with some few modern aircraft. Nevertheless, the further development of respective aviation markets took place in different ways, as long as no native competitor for LOT appeared in Poland for various reasons, the situation is somewhat different in Romania and TAROM now experiences serious competition from the low-cost carrier BlueAir. Both state-owned enterprises had to take advantage of public aid, LOT in 2012, while TAROM in 2020.Time will show whether the Romanian national carrier will be able to repeat the success of the Polish one, which after a period of recession is now able to expand on the European market.The aim of the article is to show and compare the development of the Polish and Roumanian air markets and to try to find common points of the situation created after 1989. There will be used various sources, including monographs, analysis and articles of this specific topic.
    [Show full text]
  • Avianca Holdings S.A. (Translation of Registrant’S Name Into English)
    UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 FORM 6-K REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 OF THE SECURITIES EXCHANGE ACT OF 1934 For the month of February, 2019. Commission File Number 001-36142 Avianca Holdings S.A. (Translation of registrant’s name into English) Aquilino de la Guardia Calle No. 8, Panama City, Republic of Panama (+507) 205-600 (Address of principal executive offices) Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F. Form 20-F ☒ Form 40-F ☐ Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ☐ Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ☐ Bogotá D.C., February 22, 2019 MATERIAL INFORMATION Avianca Holdings S.A. informs that it has published on its website www.aviancaholdings.com its earnings release for the fourth quarter of 2018 and its consolidated financial statements as of December 31, 2018 and 2017 and for each of the years ended December 31, 2018 and 2017. Enclosures: Exhibit 99.1 – Consolidated financial statements as of December 31, 2018 and 2017 and for each of the years ended December 31, 2018 and 2017. For further information please contact: Avianca Investor Relations + 571-5877700 ext. 2474, 1349 [email protected] ABOUT AVIANCA HOLDINGS S.A. The terms “Avianca Holdings” or “the Company” refer to the consolidated entity.
    [Show full text]
  • Star Alliance
    Star Alliance Star Alliance is the world's largest global airline alliance.[2] Star Alliance Founded on 14 May 1997, its current CEO is Jeffrey Goh[4] and its headquarters is located in Frankfurt am Main, Germany.[3] As of April 2018, Star Alliance is the largest of the three global alliances by passenger count with 762.27 million, ahead of both SkyTeam (630 million) and Oneworld (528 million).[5][6] Its Launch date 14 May 1997 slogan is "The Way the Earth Connects". Full members 26 Star Alliance's 26 member airlines operate a fleet of approximately Non-voting members 40 affiliates 5,033 aircraft, serving more than 1,290 airports in 195 countries Pending members 0 on more than 19,000 daily departures. The alliance has a two-tier Destination airports 1,294[1] rewards program, Silver and Gold, with incentives including [2] priority boarding and upgrades. Like other airline alliances, Star Destination countries 195 Alliance airlines share airport terminals (known as co-location) Annual passengers (M) 762[2] and many member planes are painted in the alliance's livery. Annual RPK (G) 1,739[1] Fleet size 5,033[1] Contents Headquarters Frankfurt am Main, Germany[3] Management Jeffrey Goh, CEO[4] History Calin Rovinescu, Chairman 1997–1999: First alliance Alliance slogan The Way the Earth Connects. Additions 2000–2006: Expansion Website www.staralliance.com (http://w 2007: First decade ww.staralliance.com) 2008–2010: Second decade of operations 2011–present: further expansion and stability Member airlines and affiliates Members and affiliates
    [Show full text]