2010 Annual Report
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Universidad Tecnológica Equinoccial Facultad De
UNIVERSIDAD TECNOLÓGICA EQUINOCCIAL FACULTAD DE TURISMO Y PRESERVACIÓN AMBIENTAL, HOTELERÍA Y GASTRONOMÍA CARRERA DE TURISMO TESIS DE GRADO PARA LA OBTENCIÓN DEL TÍTULO DE: INGENIERO EN GESTIÓN TURÍSTICA Y PRESERVACIÓN AMBIENTAL “PLAN DE MARKETING PARA INCREMENTAR LA DEMANDA DE PASAJEROS EN LAS RUTAS AÉREAS DE ORIGEN QUITO PARA LA COMPAÑÍA AVIANCA” AUTOR: JUAN FRANCISCO MOREJÓN ORTIZ DIRECTORA: ING. PAMELA VERA MOREIRA 2015 QUITO – ECUADOR 1 DECLARACIÓN Yo, JUAN FRANCISCO MOREJÓN ORTIZ, declaro que el trabajo aquí descrito es de mi autoría; que no ha sido previamente presentado para ningún grado; y, que he consultado las referencias bibliográficas que se incluyen en este documento. La Universidad Tecnológica Equinoccial puede hacer uso de los derechos correspondientes a este trabajo, según lo establecido por la Ley de Propiedad Intelectual, por su Reglamento y por la normativa institucional vigente. ___________________________________ JUAN FRANCISCO MOREJÓN ORTIZ C.C: 1717157729 2 CERTIFICACIÓN Certifico que el presente trabajo que lleva por título “PLAN DE MARKETING PARA INCREMENTAR LA DEMANDA DE PASAJEROS EN LAS RUTAS AÉREAS DE ORIGEN QUITO PARA LA COMPAÑÍA AVIANCA”, que, para aspirar al título de Ingeniera en Gestión Turística y Preservación Ambiental, fue desarrollado por JUAN FRANCISCO MOREJÓN ORTIZ, bajo mi dirección y supervisión, en la Facultad de Ciencias de la Ingeniería; y cumple con las condiciones requeridas por el reglamento de Trabajos de Titulación artículos 18 y 25. ____________________________ ING. PAMELA VERA MOREIRA 3 DEDICATORIA A Dios por darme salud y sabiduría para hacer de esta etapa una de las más maravillosas e importantes de mi vida. A mi Angelito que siempre está guiándome y protegiéndome por el camino del bien, tú fuiste mi principal inspiración para dar por terminada ésta tesis. -
IATA CLEARING HOUSE PAGE 1 of 21 2021-09-08 14:22 EST Member List Report
IATA CLEARING HOUSE PAGE 1 OF 21 2021-09-08 14:22 EST Member List Report AGREEMENT : Standard PERIOD: P01 September 2021 MEMBER CODE MEMBER NAME ZONE STATUS CATEGORY XB-B72 "INTERAVIA" LIMITED LIABILITY COMPANY B Live Associate Member FV-195 "ROSSIYA AIRLINES" JSC D Live IATA Airline 2I-681 21 AIR LLC C Live ACH XD-A39 617436 BC LTD DBA FREIGHTLINK EXPRESS C Live ACH 4O-837 ABC AEROLINEAS S.A. DE C.V. B Suspended Non-IATA Airline M3-549 ABSA - AEROLINHAS BRASILEIRAS S.A. C Live ACH XB-B11 ACCELYA AMERICA B Live Associate Member XB-B81 ACCELYA FRANCE S.A.S D Live Associate Member XB-B05 ACCELYA MIDDLE EAST FZE B Live Associate Member XB-B40 ACCELYA SOLUTIONS AMERICAS INC B Live Associate Member XB-B52 ACCELYA SOLUTIONS INDIA LTD. D Live Associate Member XB-B28 ACCELYA SOLUTIONS UK LIMITED A Live Associate Member XB-B70 ACCELYA UK LIMITED A Live Associate Member XB-B86 ACCELYA WORLD, S.L.U D Live Associate Member 9B-450 ACCESRAIL AND PARTNER RAILWAYS D Live Associate Member XB-280 ACCOUNTING CENTRE OF CHINA AVIATION B Live Associate Member XB-M30 ACNA D Live Associate Member XB-B31 ADB SAFEGATE AIRPORT SYSTEMS UK LTD. A Live Associate Member JP-165 ADRIA AIRWAYS D.O.O. D Suspended Non-IATA Airline A3-390 AEGEAN AIRLINES S.A. D Live IATA Airline KH-687 AEKO KULA LLC C Live ACH EI-053 AER LINGUS LIMITED B Live IATA Airline XB-B74 AERCAP HOLDINGS NV B Live Associate Member 7T-144 AERO EXPRESS DEL ECUADOR - TRANS AM B Live Non-IATA Airline XB-B13 AERO INDUSTRIAL SALES COMPANY B Live Associate Member P5-845 AERO REPUBLICA S.A. -
My Personal Callsign List This List Was Not Designed for Publication However Due to Several Requests I Have Decided to Make It Downloadable
- www.egxwinfogroup.co.uk - The EGXWinfo Group of Twitter Accounts - @EGXWinfoGroup on Twitter - My Personal Callsign List This list was not designed for publication however due to several requests I have decided to make it downloadable. It is a mixture of listed callsigns and logged callsigns so some have numbers after the callsign as they were heard. Use CTL+F in Adobe Reader to search for your callsign Callsign ICAO/PRI IATA Unit Type Based Country Type ABG AAB W9 Abelag Aviation Belgium Civil ARMYAIR AAC Army Air Corps United Kingdom Civil AgustaWestland Lynx AH.9A/AW159 Wildcat ARMYAIR 200# AAC 2Regt | AAC AH.1 AAC Middle Wallop United Kingdom Military ARMYAIR 300# AAC 3Regt | AAC AgustaWestland AH-64 Apache AH.1 RAF Wattisham United Kingdom Military ARMYAIR 400# AAC 4Regt | AAC AgustaWestland AH-64 Apache AH.1 RAF Wattisham United Kingdom Military ARMYAIR 500# AAC 5Regt AAC/RAF Britten-Norman Islander/Defender JHCFS Aldergrove United Kingdom Military ARMYAIR 600# AAC 657Sqn | JSFAW | AAC Various RAF Odiham United Kingdom Military Ambassador AAD Mann Air Ltd United Kingdom Civil AIGLE AZUR AAF ZI Aigle Azur France Civil ATLANTIC AAG KI Air Atlantique United Kingdom Civil ATLANTIC AAG Atlantic Flight Training United Kingdom Civil ALOHA AAH KH Aloha Air Cargo United States Civil BOREALIS AAI Air Aurora United States Civil ALFA SUDAN AAJ Alfa Airlines Sudan Civil ALASKA ISLAND AAK Alaska Island Air United States Civil AMERICAN AAL AA American Airlines United States Civil AM CORP AAM Aviation Management Corporation United States Civil -
Copa Holdings, S.A
COPA HOLDINGS, S.A. FORM 20-F (Annual and Transition Report (foreign private issuer)) Filed 05/09/08 for the Period Ending 12/31/07 Telephone 011 507 227 2522 CIK 0001345105 Symbol CPA SIC Code 4512 - Air Transportation, Scheduled Industry Airline Sector Technology Fiscal Year 12/31 http://www.edgar-online.com © Copyright 2008, EDGAR Online, Inc. All Rights Reserved. Distribution and use of this document restricted under EDGAR Online, Inc. Terms of Use. Table of Contents Table of Contents As filed with the Securities and Exchange Commission on May 9, 2008 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE FISCAL YEAR ENDED DECEMBER 31, 2007 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission file number: 001-32696 COPA HOLDINGS, S.A. (Exact name of Registrant as specified in its charter) Not Applicable (Translation of Registrant’s name into English) Republic of Panama (Jurisdiction of incorporation or organization) Avenida Principal y Avenida de la Rotonda, Costa del Este Complejo Business Park, Torre Norte Parque Lefevre, Panama City Panama (+507 304 2677) Contact person: Joseph Putaturo e-mail: [email protected] (Address of registrant’s principal executive offices) -
Facts & Figures & Figures
OCTOBER 2019 FACTS & FIGURES & FIGURES THE STAR ALLIANCE NETWORK RADAR The Star Alliance network was created in 1997 to better meet the needs of the frequent international traveller. MANAGEMENT INFORMATION Combined Total of the current Star Alliance member airlines: FOR ALLIANCE EXECUTIVES Total revenue: 179.04 BUSD Revenue Passenger 1,739,41 bn Km: Daily departures: More than Annual Passengers: 762,27 m 19,000 Countries served: 195 Number of employees: 431,500 Airports served: Over 1,300 Fleet: 5,013 Lounges: More than 1,000 MEMBER AIRLINES Aegean Airlines is Greece’s largest airline providing at its inception in 1999 until today, full service, premium quality short and medium haul services. In 2013, AEGEAN acquired Olympic Air and through the synergies obtained, network, fleet and passenger numbers expanded fast. The Group welcomed 14m passengers onboard its flights in 2018. The Company has been honored with the Skytrax World Airline award, as the best European regional airline in 2018. This was the 9th time AEGEAN received the relevant award. Among other distinctions, AEGEAN captured the 5th place, in the world's 20 best airlines list (outside the U.S.) in 2018 Readers' Choice Awards survey of Condé Nast Traveler. In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the 1 MAY 2019 FACTS & FIGURES A320neo family and plans to place additional orders with lessors for up to 20 new A/C of the A320neo family. For more information please visit www.aegeanair.com. Total revenue: USD 1.10 bn Revenue Passenger Km: 11.92 m Daily departures: 139 Annual Passengers: 7.19 m Countries served: 44 Number of employees: 2,498 Airports served: 134 Joined Star Alliance: June 2010 Fleet size: 49 Aircraft Types: A321 – 200, A320 – 200, A319 – 200 Hub Airport: Athens Airport bases: Thessaloniki, Heraklion, Rhodes, Kalamata, Chania, Larnaka Current as of: 14 MAY 19 Air Canada is Canada's largest domestic and international airline serving nearly 220 airports on six continents. -
A Chronological History
A Chronological History December 2016 Pedro Heilbron, CEO of Copa Airlines, elected as new Chairman of the Star Alliance Chief Executive Board November 2016 Star Alliance Gold Track launched in Frankfurt, Star Alliance’s busiest hub October 2016 Juneyao Airlines announced as future Connecting Partner of Star Allianceseal partnership August 2016 Star Alliance adds themed itineraries to its Round the World product portfolio July 2016 Star Alliance Los Angeles lounge wins Skytrax Award for second year running Star Alliance takes ‘Best Alliance’ title at Skytrax World Airline Awards June 2016 New self-service check-in processes launched in Tokyo-Narita Star Alliance announces Jeffrey Goh will take over as Star Alliance CEO from 2017, on the retirement of Mark Schwab Swiss hosts Star Alliance Chief Executive Board meeting in Zurich. The CEOs arrive on the first passenger flight of the Bombardier C Series. Page 1 of 1 Page 2 of 2 April 2016 Star Alliance: Global travel solutions for conventions and meetings at IMEX March 2016 Star Alliance invites lounge guests to share tips via #irecommend February 2016 Star Alliance airlines launch new check-in processes at Los Angeles’ Tom Bradley International Terminal (TBIT) Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains Star Alliance supports Ramsar’s Youth Photo Contest – Alliance’s Biosphere Connections initiative now in its ninth year January 2016 Gold Track priority at security added as a Star Alliance Gold Status benefit December 2015 Star Alliance launches Connecting -
Prof. Paul Stephen Dempsey
AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876. -
STAR ALLIANCE to ESTABLISH CENTRE of EXCELLENCE in SINGAPORE New Setup Reflects Global Character of the Alliance
STAR ALLIANCE TO ESTABLISH CENTRE OF EXCELLENCE IN SINGAPORE New setup reflects global character of the Alliance FRANKFURT – March 22, 2021 – Star Alliance will establish a management office in the city state of Singapore later this year. This was a decision taken by its Chief Executive Board, comprising the Chief Executive Officers of its 26 member airlines, who considered a new centre of excellence to be an important dimension of positioning the Alliance to deliver on its post-Coronavirus strategy, and for it to remain innovative, resilient and nimble. All businesses are reimagining a post-pandemic world fundamentally changed by COVID-19, and the associated disruption to global networks, economies, and the livelihoods of many. A consequence of the world’s reaction to COVID-19 has been the destabilizing effect it has had on aviation. This decision to future-proof the Alliance was made against this backdrop. Effectively, Star Alliance will maintain two centres of excellence internationally, in keeping with the global character of the Alliance. The Singapore office will complement the long-standing office in Frankfurt, Germany and will focus on progressing its strategy in digital customer experience. Two members of the Alliance, Lufthansa and Singapore Airlines, have established innovation hubs in the City, another benefit as the Alliance continues its ground-breaking digital customer experience innovations. Singapore was selected based on considered criteria, such as access to innovation and global competitiveness. Singapore has also been ranked highly for the ease of doing business by the World Bank on a consistent basis and has been ranked the most competitive country in the world on several occasions. -
Stress in the Aviation Industry Latin American Airlines in Chapter 11: a Continuing Saga
Stress in the Aviation Industry Latin American Airlines in Chapter 11: A Continuing Saga September 29, 2020 Speakers Joaquin C De Baca Craig Reimer Sean Scott Richard Stock Partner, Mayer Brown Counsel, Mayer Brown Partner, Mayer Brown Partner, Mayer Brown New York Chicago Chicago Hong Kong +1 212 506 2158 +1 312 701 7049 +1 312 701 8310 +852 2843 2368 [email protected] [email protected] [email protected] [email protected] 2 Latest Updates and Takeaways from Chapter 11 Latin American Airline Cases DIP Financing Update: Avianca • Avianca recently filed a motion to approve its proposed $2 billion DIP financing. Hearing is on October 5, 2020, at 10AM ET. • Proposed $2 billion DIP financing will provide $1.2 billion in new liquidity, along with a roll-up of about $722 million of prepetition debt. • The facility will be split into a senior tranche A and a junior tranche B, each secured by the same pool of collateral (all asset grant) with tranche B subordinated in right of repayment to tranche A. – The collateral pool for the proposed DIP financing was recently substantially increased via Avianca’s acquisition of LifeMiles stocks using the funds from the DIP financing. • Bloomberg reported that Avianca is offering one of the highest premiums yet seen on a $1.3 billion DIP loan. • The Administrative Court of Cundinamarca issued an injunction blocking the Colombian government disaster fund’s participation of up to $370 million in (or 20% of) Avianca's DIP financing. Avianca appealed the decision. 4 DIP Financing Update: LATAM • Latam’s bankruptcy has included significant litigation over its initial DIP financing proposal. -
Avianca in Brazil
REFERENCE GUIDE 2015 STAR ALLIANCE WELCOMES AVIANCA IN BRAZIL FOR EMPLOYEES OF STAR ALLIANCE MEMBER CARRIERS 18th Edition, July 2015 WELCOME WELCOME TO THE 2015 EDITION OF THE STAR ALLIANCE REFERENCE GUIDE This edition includes baggage, airport and frequent flyer information for our newest member, Avianca in Brazil. Its flights, operated under the Avianca logo and the O6 two-letter code, add new unique destinations in the fast-growing Brazilian market. The addition of Avianca in Brazil brings the Star Alliance membership to 28 airlines. This guide is designed to provide a user-friendly tool that gives quick access to the information needed to deliver a smoother travel experience to international travellers. Information changes regularly, so please continue to consult your airline’s publications and information systems for changes and updates, as well as for operational information and procedures. We welcome your feedback at [email protected]. Thank you, Star Alliance Internal Communications 2 TABLE OF CONTENTS OVERVIEW AIRPORTS INFORMATION 68 Welcome 2 Priority Baggage Handling 69 Greetings from Avianca in Brazil 4 Free Checked Baggage Allowances 70 Vision / Mission 5 Special Checked Baggage 75 Facts & Figures 6 Carry-on Baggage Policy 133 Irregular Operations Handling 134 GENERAL INFORMATION 10 Interline E-Ticketing FAQ - Airports 139 Customer Benefits 11 Frequent Flyer Programmes 15 Reservation Call Centres 19 LOUNGE INFORMATION 141 Reservations Special Service Items 51 Lounge Access 142 Booking Class Alignment 53 Lounge Access Chart 148 Ticketing Procedures 60 Destinations with Lounges 151 Interline E-Ticket FAQ - Reservations 64 GDS Access Codes 67 MAJOR AIRPORT MAPS 173 World Time Zones 254 Star Alliance Services GmbH, Frankfurt Airport Centre, Main Lobby, D-60546 Frankfurt∕Main Vice-President, Director, Internal Editor Layout Photography Corporate Office Communication Garry Bridgewater, Rachel Niebergal, Ted Fahn, British Airports Authority Christian Klick Janet Northcote Sherana Productions Peridot Design Inc. -
Avianca Brasil to Exit Star Alliance
AVIANCA BRASIL TO EXIT STAR ALLIANCE Star Alliance maintains competitive network in the region FRANKFURT, Germany – 19 August 2019 –Brazilian airline Ocean Air Linhas Aéreas S/A, headquartered in São Paulo and formerly doing business as Avianca Brasil, will formally leave Star Alliance with effect from 1 September 2019. Ocean Air’s withdrawal follows several months of bankruptcy protection and the withdrawal of its Air Operator Certificate (AOC) by Brazilian regulator ANAC. The Star Alliance network maintains a significant and long-time presence in the Brazilian market continuously since its founding in 1997. As of 1 September 2019, the Alliance will number 27 member airlines. Jeffrey Goh, CEO Star Alliance, said: “Initially joining Star Alliance in 2015, Avianca Brasil made important contributions to our customer proposition in the Brazilian market, and we regret this unfortunate development. “I wish to stress that the exit of Avianca Brasil in no way affects the membership of Avianca S.A., our valued member based in Bogota, Colombia, which continues to be a significant contributor to the Alliance in South America." Eleven of the Star Alliance member airlines offer direct services to and from Brazil, namely: Air Canada, Avianca, Air China, Copa Airlines, Ethiopian Airlines, Lufthansa, SWISS, South African Airways, TAP Air Portugal, Turkish Airlines and United. Page 1 of 2 Page 2 of 2 Taken together, Star Alliance member airlines operate 588 weekly flights from 11 domestic points in Brazil to 17 Star Alliance hubs, offering connections to a further 738 international destinations, more than any other airline alliance. -Ends- About Star Alliance: The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. -
Avianca Brasil to Exit Star Alliance
Welcome to our Star Alliance Switzerland Newsletter! Online-Version FLIGHT SEARCH FLIGHT STATUS ROUND THE WORLD STARALLIANCE.CH Star Alliance introduced a new Book and Fly tool on 01 August 2019. With the new tool, a Round the World trip can be easily compiled online. With this flexible fare, which offers outstanding value for money, 98% of the world's countries can be visited. Star Alliance connects 195 countries and over 1250 airports worldwide. Together with the full resource of our 27 member airlines the Star Alliance network connects continents in the most seamless and comfortable way. Whatever you dream of doing, and wherever you dream of going, the Star Alliance Round the World fare is your ticket to travel the world. All the best, Regula Kunz Star Alliance Coordinator Switzerland Overview Regional News AVIANCA BRASIL TO EXIT STAR ALLIANCE Star Alliance maintains competitive network in the region Read on STAR ALLIANCE MEMBER CARRIER NEWS September 2019 Dining philosophy at AEGEAN Air Canada Announces First Two New Routes To Be At AEGEAN, we believe that every flight Operated With Game Changing should be memorable for all the right reasons. Sit back and enjoy the highest Airbus A220-300 quality services and dine on food prepared by some of the top chefs in Greece. Before Air Canada will be the first North American you know it, you’ll be at your destination. carrier to operate the larger A220-300 version of the aircraft Read on Read on Ethiopian Airlines launches new Non stop from Stuttgart to autumn operations to Beira in Hungary's