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Spring 2012 1 >> Spring 2012 Vol Efficiency:Efficiency: Distracted TrucksTrucks ThatThat SaveSave DollarsDollars andand DRIVING MakeMake SenseSense [ PAGE 28 ] [ PAGE 20 ] How to Buy a 12 DAYS OF Pre-Owned Truck CHRISTMAS THE RIGHT WAY [ PAGE 12 ] [ PAGE 33 ] And Justin Hopkins serves as General Manager of Morton, Springfield and Decatur and is personally engaged with several of our new and key customers in our northern territory. He was not immune to those same fun lessons at a young age. His toughest customer is the newest addition to our family, my grandson, who is a real blessing. Now both Katie and Justin are beginning to teach ol’ Pops a few lessons every now and then WE HAVE YOU about the business. OUR #1 O I know that Mike is equally proud of his two HELL sons, Trevor and Tyler, and the jobs they are doing within TCI and their continued growth. PRIORITY He is also learning from them the whole NextGen approach to life and business IS YOU including being grandpa. It is really exciting to now see so many COVERED 2nd/Next Generations of TCI Employees making a BIG and POSITIVE difference for our company and soon more will be 3rd St. Louis, MO Generations. It is a huge honor when team 747 E. Taylor Ave. members recommend our company to their St. Louis, MO 63147 children. It is especially gratifying to watch (314) 381-3800 the current employees of TCI who are so (800) 325-8809 proud of what we have become together. This illustrates that Truck Centers is like a St. Peters, MO family and a few team members are already 8050 Veterans Parkway encouraging their grandchildren apply here! St. Peters, MO 63376 (636) 978-3870 The incredible advancements being made in (800) 985-0380 [ L-R: Tyler Yates, Trevor Yates, Mike Yates, John Hopkins, the lifespan and fuel economy of our Daimler Engines/Trucks and soon to be Decatur, IL Katie Hopkins, Justin Hopkins ] 5002 Cundiff Ct. Transmissions is just one example of how far Decatur, IL 62526 things have come. It is remarkable to think (217) 877-0152 that we now have customers achieving e are soon to be celebrating our 42nd year in the family business of serving our roughly 8 mpg and powertrains lasting a mil- Morton, IL customers through our people, facilities and products. lion miles PLUS and doing so in a very envi- 300 E. Ashland St. ronmentally friendly manner. Morton, IL 61550 W We all know the old adage that time flies by faster as we age but it sure seems (309) 263-4240 true! As Mike Yates and I near 60 years of age, I know that I can speak for both of us as As life moves so fast and we see more and (800) 397-4292 fathers, husbands and grandfathers that it may just be going by a bit too fast these days. more loved ones pass on or become ill, it It is reassuring to know that Truck Centers now has several next generation family certainly reinforces the need for strong successor Mt. Vernon, IL members in place that can help lead the company for the next 42 years. Neither Mike or leadership for every company but there is no 621 S. 45th St. rocking chair for me! I am just having a blast Mt. Vernon, IL 62864 I are going anywhere any time soon – we are way too young for that! We are both actually having more fun now in the business than perhaps ever before and enjoy sharing it with learning something new every single day from (618) 244-2545 all of my children, grandchildren (four of them our families, dedicated long-time employees and customers. (800) 786-2545 now), customers and team members. I enjoy being an integral part of TCI and serving our Springfield, IL Together, with all of you, we have built an amazing organization and even better relationships. customers. 2981 E. Singer Ave. However, some of those memories of 1975-76, 1980-82, 2001-02, 2008-09 are not the Springfield, IL 62703 most fun but they certainly helped us reinforce the need to remain extremely flexible and A lot has changed when I recollect over the (217) 525-1280 be able to adapt quickly to our industries to recover from severe cyclical ups and downs. past four decades but one thing has remained (800) 786-1280 constant – we have the It is also so neat to see so many of our long-standing customers shifting to the next generation DEDICATED TEAM OF PROFESSIONALS Troy, IL of leadership in their family businesses as well and we are proud to be associated with each 2280 Formosa Rd. “BEST employees, BEST OVER $8.1M IN STOCKED PARTS INVENTORY Troy, IL 62294 and every one of them. It seems only like yesterday that I was almost always the youngest (618) 667-3454 among my peers of customers and fellow dealers... Not quite so true any longer. service and facilities, INDUSTRY-BEST TRAINING CENTER (800) 669-3454 and the VERY BEST At our recent American Truck Dealers Convention (ATD) I was very proud to watch my NIGHT & WEEKEND HOURS (INCLUDING 24/7 SERVICE & PARTS AT TROY) daughter Katie Hopkins, in her role as the inaugural Chairperson of ATD’s NextGen innovative products” 2 HOUR EXPRESS ASSESSMENT SERVICE Committee, introduce Martin Daum, CEO of Daimler Trucks North America, as the keynote and concepts to continue helping our customers speaker. It only seems like yesterday that she was 12 and starting her first day of work at achieve and EXCEED their goals. << 2 ON-SITE BODY SHOPS TCI on a Saturday answering the phones and filing parts invoices. She quickly learned that the work in family business is never done just because the clock strikes quitting time and Sincerely, had to take the remaining invoices home with her or come back on Sunday. No such need to tell her any longer and especially with the rigorous schedules of Devin, 15, and Maddie, 13, there are no starting or ending times… just like in our business of serving our customers TCIChairman/CEOJohn TEAM Hopkins www.truckcentersinc.com 24 hours a day, 7 days a week. www.truckcentersinc.com >> DRIVEN SPRING 2012 1 >> SPRING 2012 VOL. 1, ISSUE 2 TCI TOC COVER & FEATURES Service Awards Technological Tools 05 First Quarter 2012 Recognitions 29 Helping Truckers Abide by Mobile Ban News from TCI 06 Notes from Our General Managers Peoria… What a Show 32 Mid-West Truck & Trailer Show Industry News & Notes 08 Freightliner Celebrates 70th How to Buy a Pre- Anniversary 33 Owned Truck The Right Way 12 Days of Christmas Tips for Purchasing Used Trucks 12 20 Year Veteran Wins TCI’s Grand Prize Ameren Corporation 36 Freightliner Provides Reliability Kids for Christmas Ameren Needs 14 and One Can Charity Food Drive A Million Miles Elite Support Seal Of 39 Western Star Keeps On Truckin’ 18 Approval TCI Becomes Validated Dealer Ask The Technician 43 Cold Weather Charging Efficiency 20 Trucks That Save Dollars & Make Freightliner Launches Sense 44 New Website Site Focuses on User Express Assessment Experience 24 Working to Minimize Your Downtime End Distracted Driving 28 New Laws Ban Mobile Devices The written and visual contents of this magazine are protected by copyright. You may << not reproduce any articles online or in print without first obtaining written permission from Truck Centers, Inc. Please contact Michelle Petroff at [email protected] for more information on the rights holder for the specific piece that you are interested in. MANAGING EDITOR: MICHELLE PETROFF | DESIGNER: FEE MCCASKILL 2 SPRING 2012 DRIVEN << www.truckcentersinc.com CATCHING UP 2012 TCI to be more reliable than even the mandated EPA ’07 options. The EPA ’10 SCR engines have lowered the amount of Exhaust Gas Recirculation (EGR) being forced back through the engine, thus allowing the actual engine to operate cleaner and giving the engine a Service Awards New Hires better opportunity for fuel economy and longevity. The engines we offer today in our Truck Centers, Inc. and the Hopkins and Yates families take great pride in You may notice some new faces around DTNA products are more fuel-efficient and are experiencing fewer issues than we did in recognizing the outstanding contributions and service of our team members. the ’04 and ’07 mandated requirements. We are continually working on fuel maps and For the first quarter of 2012, we have two notable recognitions – Ryan Lawrence TCI. We are pleased to welcome a dozen electronic updates to give our customers the best modes of operation. The new engines and Len Thole. need to operate in the 1350-1400 RPM range in order to optimize the improvements. new faces to our corporate office and Since our engines are much more sensitive to operating in the fuel curve, running above four TCI locations since our last issue. or below this optimum level can negatively impact the fuel economy. So it is imperative Ryan Lawrence from the St. Louis that we utilize the most effective parameters for our customers to have a positive store received his five year service Welcome to the Truck Centers’ team! experience with the new engines - meaning the right speed and RPM settings in each award. Ryan has been a valuable gear in order to achieve peak performance. member of our team moving up [ through the ranks because of his “can Global/Corporate We have been able to introduce some exciting products over the last several months to do” attitude and strong work ethic. improve our ability in certain markets. We have introduced the Western Star 4700, the Ryan is the second generation Colton Sellars (Clerical) Happy New Year to everyone! I hope your Freightliner 114SD and 108SD models as well as our new and improved Freightliner Lawrence in St.
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