Annual Report
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Annual Report // Contents 6 2019 in numbers 8 An aquarium to discover and thrill 14 Conservation and knowledge 26 Education and raising awareness 31 Communication and dissemination 32 Human resources 33 Social responsibility 32 Economic and financial analysis 41 Proposed earnings distribution 42 Acknowledgements 4 | //2019 SHAREHOLDER The Oceano Azul Foundation, a non-profit // Vision foundation under Portuguese private law whose purpose is to contribute to the Ocean conservation and sustainable use of the ocean, is the sole shareholder of Oceanário de Lisboa. conservation is a responsibility shared by all. GOVERNING BODIES // Mission PRESIDING BOARD OF THE GENERAL MEETING Chairman To encourage Tiago Ferreira Lemos Secretary people to learn Nuno de Deus Pinheiro more about the BOARD OF DIRECTORS Chairman José Manuel da Silveira e Castro Soares dos Santos ocean and make Members João Miguel Meister Falcato Pereira all citizens aware Tiago Filipe Olavo de Pitta e Cunha Pedro Miguel de Frias Torres Curto Simões of their duty to David José Ferreira Azevedo Lopes conserve their AUDIT COMMITTEE Auditor natural heritage, ERNST & YOUNG AUDIT & ASSOCIADOS - SROC, S.A. represented by João Alves ou Luís Rosado Substitute by changing their Rui Abel Serra Martins behaviour. //2019 | 5 6 | //2019 2019in numbers // VISITORS 1 407 183 (-2%) // VISITOR SATISFACTION INDEX 90% // TRIPADVISOR RATING 4,55 (+0,2) // INVESTMENT IN OCEAN EDUCATION € 797 000 // PARTICIPANTS IN EDUCATIONAL ACTIVITIES 214 052 (+35%) // VIEWS OF OCEANÁRIO FILMS 5,2 million // SUPPORT TO CONSERVATION PROJECTS € 207 000 // CONSERVATION PROJECTS 16 // SPECIES BREEDING PROGRAMMES 16 // OPERATING INCOME 19.4 M€ (+4%) // NET INCOME 2.0 M€ (+8%) // INVESTMENTS IN EQUIPMENT 3.0 M€ (-41%) 8 | //2019 // An aquarium to discover and thrill // VISITORS 1 407 183 (-2%) // TRIPADVISOR RATING 4,55 (+0,2) // NET PROMOTER SCORE 70 //2019 | 9 New visit model Starting on 1st December 2019, Oceanário de Lisboa implemented a new visit model that offers visitors access to all spaces and exhibits with a single ticket, and allows them to enjoy a more complete and flexible visit in an innovative and engaging environment, aligned with the ocean sustainability and conservation mission. “Hooked on life” exhibition by Vicent Mock Featured in Oceanário de Lisboa’s main lobby from 28 June to 20 October 2019, the “Hooked on life” exhibition by Dutch artist Vincent Mock is “a tribute to the last giants of the ocean”. The 7 life-size marine animal sculptures were created from 22 000 fish hooks, a stark reminder of the alarming rate at which marine resources are exploited, and how this can that lead their exhaustion. Exhibition “ONE - The ocean as you never felt it” Inaugurated on 11 January 2020, the new Oceanário de Lisboa temporary exhibition by Maya Almeida was designed, created, installed and assembled throughout 2019. Installed in the main lobby, in a structure made entirely of wood, the new exhibition zone comprises a raised 110 m2 room, which has increased the area open to visitors at the Oceanário de Lisboa. New aquarium “Fish in armour” The aquarium contains several species from southern Australia that are rarely found in aquariums, in different shapes and colours, covered in bone plates that at first sight look like armour. 10 | //2019 An aquarium to discover and thrill New species in the collection Leafy seadragon | Antarctic gallery Phycodurus eques Armour fish aquarium Galeria do Sul Although their conservation status is “Least Concern”, the data points to a decline in their populations, mainly due to the degra- dation of coastal habitats and accidental fishing. Native to Austra- lia, and infrequently found in European aquariums, this species is therefore rarely seen by the average citizen, but can be found at Oceanário de Lisboa, which raises the awareness of visitors to ma- rine biodiversity and the fragility of ecosystems, while also support- ing increased scientific understanding of the species. Australian Striped cowfish White-barred pineapplefish Aracana aurita boxwfish Cleidopus gloriamaris Anoplocapros lenticularis New animals Atlantic cod An iconic species in Portugal Atlantic cod is one of the most important resources of the Atlantic, but also one of the most exploited by fishing activity. Its conservation status is “Vulnerable”. This species is of great cultural importance in Portugal. The introduction of eight new cod fish in the Atlantic habitat aquarium enriches the experience of visitors and raises awareness to the importance of conservation. Common murre in the atlantic habitat The three new common murre were born in an aquarium in England and arrived to reinforce the existing colony in the Atlantic habitat at Oceanário de Lisboa. //2019 | 11 Reopening of the walkway through the indian habitat forest The reopening of the walkway offers visitors to Oceanário de Lisboa a more immersive experience in the Indian habitat forest. €3.0 M invested on the equipment An important and extensive set of interventions were carried out throughout 2019, as part of a programme to ensure the highest standards in the management and maintenance of all equipment, facilities and support areas. New free shuttle In 2019, Oceanário de Lisboa launched a new exclusive and free transport service. With a route that includes stops at the main hotels in Lisbon, the Oceanário Shuttle is available free of charge to all ticket holders, ensuring a comfortable journey from the city centre to Parque das Nações. 25 million visitors Oceanário de Lisboa reached 25 million visitors, and marked the occasion by recognising the contribution to ocean conservation made by all visitors over the last 21 years. Visitor number 25 million and their family, the Martins, were invited to learn more about the sea turtle conservation project in São Tomé and Príncipe. In 2019, Oceanário de Lisboa recorded the second best year yet in number of visitors. The 2 % decrease in comparison with the previous year was essentially due to the lower number of foreign visitors, in line with the signs of a slowdown in the growth of tourism in the city of Lisbon. 12 | //2019 An aquarium to discover and thrill #SeaTheFuture More sustainable products at the gift shop Launched by Oceanário de Lisboa in 2018, this product line aims to reduce its environmental impact while at the same time raising the awareness of visitors to sustainable consumption, made of responsible choices. The review of the product portfolio available in the gift shop has brought the percentage of sustainable products on offer to 64 %. Conservation institution Given its activities and investments in ocean conservation, 35% of visitors consider Oceanário de Lisboa as a conservation institution (+ 6% than in 2018). Visit of Prince Albert II of Monaco Within the scope of the partnership between the Oceano Azul Foundation and the Prince Albert II of Monaco Foundation, which is dedicated to fighting the effects of climate change, the protection of biodiversity and water management, His Serene Highness Prince Albert visited and got to know the activities developed by Oceanário de Lisboa and the Oceano Azul Foundation. Celebrating Children’s Day with games and fun stories In celebration of Children’s Day, on June 1st, the main lobby of Oceanário de Lisboa was the stage of several activities throughout the day, notably the reading of the story “The Sheriff of Ria Formosa”, which set the scene for themed games, drawings and paintings, with the support of marine educators. //2019 | 13 Launch of “The Big Egg Hunt” app This mobile phone application is a citizen science project, brought to Portugal by the Shark Attract project, which is supported by Oceanário de Lisboa, and aims to record the eggs of sharks and rays found along the Portuguese coast, thus involving all citizens the conservation of these species and furthering scientific knowledge. EMAS environmental statement Published annually, it presents the environmental policies, procedures and practices adopted by Oceanário de Lisboa. Certifications and accreditations Committees and associations 14 | //2019 // Conservation and knowledge // PROJECT SUPPORT € 207 000 // ONGOING CONSERVATION PROJECTS 16 //2019 | 15 ENSURE THE NECESSARY DEVELOP A NEW MARKING CONDITIONS FOR THE METHOD TO INCREASE SURVIVAL OF SEA TURTLES SCIENTIFIC KNOWLEDGE ABOUT THE ANGELSHARK SEA TURTLES CONSERVATION PROGRAMME IN SÃO TOMÉ AND PRÍNCIPE ANGELSHARK 2012-2019 | SÃO TOMÉ 2017-2019 | Canary Islands Loggerhead sea turtle Caretta caretta Angelshark Squatina squatina Olive ridley Lepidochelys olivacea Leatherback Dermochelys coriacea The project intends to obtain data about the ecology of this species, aimed at conservation. The support provided by Green turtle Chelonia mydas Oceanário de Lisboa enabled the development of a low cost, open source and ethically acceptable tagging method. IN 2019 The conservation team at Oceanário de Lisboa Hawksbill turtle Eretmochelys imbricata accompanied the project team on their trip to the La Graciosa marine area. During the 5 days of work it was possible to mark The main activities of the project include the protection, over 32 angel sharks, collect 7 acoustic receivers, several monitoring and management of spawning beaches; samples for genetic studies and also drop 30 BRUVs (Baited communication, education and awareness raising for the Remote Underwater Video Systems) to record images of these conservation of sea turtles, and engaging and training local animals. communities in São Tomé. IN 2019 33 beaches were monitored