How to Build a Successful Business with Flash Yellow powered by the Nationwide Sprint 4G LTE Network Updated 071818 Table of Contents This playbook contains everything you need build a successful business with Flash Wireless! 1. Understand your customer’s needs. GO TO PAGE 3 2. Recommend Flash Yellow in strong service areas. GO TO PAGE 4 a. Strong service map GO TO PAGE 5 3. Help your customer decide on a service plan GO TO PAGE 6 4. Ensure your customer is on the right device GO TO PAGE 8 a. If they are buying a new device GO TO PAGE 9 b. If they are bringing their own device GO TO PAGE 15 5. Device Appendix – Is your customer’s device compatible? GO TO PAGE 28 2 Step 1. Understand your customer’s needs As an IBO part of your role is trusted advisor to your potential customers. Ask the customer how they use their phone or tablet and what is their current monthly data usage. • Mostly voice and text - Flash Yellow network would be a good fit in most metropolitan areas. For suburban / rural areas, check to see if they live in a strong Flash Yellow service area. • Average to heavy data user (above 6 GB per month) - Check to see if they live in a strong Flash Yellow service area. See page 5. If customer’s primary use area is not in a strong Flash Yellow service area, suggest the Flash Green network to ensure they get the best customer experience. Remember, a good customer experience is the key to keeping a long-term customer! 3 Step 2. Recommend Flash Yellow in strong areas • Review Flash Yellow’s strong service areas. Focus your Flash Yellow customer acquisition efforts on these areas to ensure high customer satisfaction and retention. See page 5. o Verify your customer’s service area at www.sprint.com/coverage. • A strong service area means that the customer will experience optimal voice, text and data performance. • Customers who don’t live in a strong service area may experience slower data speeds, lower quality / dropped calls, etc. This is simply due to network signal strength. • Help your customers have a great experience with Flash by guiding them to the network with the best coverage in their area. PRO TIP: Your customers will get the best available coverage and service speed if they keep their phone updated with all operating system (OS) upgrades! 4 SEATTLE, WA SPOKANE, WA Flash Yellow Download Speed 58% (29.1Mbps) 40% (29.5Mbps) Improvements (Since December 2017) MINNEAPOLIS, MN: ANN ARBOR, MI: BOSTON, MA 33% (24.1 Mbps) 84% (24.8 Mbps) 137% (14.7 Mbps) SACRAMENTO, CA: 58% (19.6 Mbps) YOUNGSTOWN, OH: ALLENTOWN, PA: NEW YORK CITY: (13.8 Mbps) PROVO, UT: 172% (35.1Mbps) 255% (34.1 Mbps) 138% 32% (25.4 Mbps) AKRON, OH: PITTSBURGH, PA: INDIANAPOLIS, IN: SAN FRANCISCO, CA: 79% (23.4Mbps) 34% (23.9 Mbps) 35% (26.7 Mbps) 80% (16.6 Mbps) WASHINGTON, DC: PHILADELPHIA, PA: LAS VEGAS, NV: OK CITY OK: TULSA, OK: 51% (15.4 Mbps) 61% (24.0 Mbps) 62% (18.8 Mbps) 49% (14.0 Mbps) 57% (14.9 Mbps) OTHER MARKET IMPROVEMENTS: • Buffalo: Speeds up 57% from 9.6 to 15.1 Mbps DENTON, TX DALLAS, TX: • Charlotte: Speeds up 54% from 9.4 to 14.5 Mbps 120% (18.3 Mbps) 153% (19.5 Mbps) • Fresno: Speeds up 158% from 3.8 to 9.8 Mbps • Hartford: Speeds up 59% from 10.1 to 16.1 Mbps • Indio, CA: Speeds up 136% from 5.3 to 12.5 Mbps SAN ANTONIO, TX: • Lancaster (PA): Speeds up 96% from 7.5 to 14.7 Mbps 192% (17.5 Mbps) PORT ST. LUCIE, FL: • Milwaukee: Speeds up 57% from 10.4 to 16.3 Mbps 59% (19.6Mbps) • Modesto: Speeds up 72% from 13.0 to 22.3 Mbps • Raleigh: Speeds up 70% from 6.8 to 11.6 Mbps BONITA SPRINGS, FL: • Reno: Speeds up 60% from 13.6 to 21.8 Mbps. 74% (13.2Mbps) • Rockford (IL): Speeds up 97% from 10.0 to 19.7 Mbps • Santa Rosa (CA): Speeds up 30% from 7.0 to 9.1 Mbps As of July 1, 2018. • Scranton (PA): Speeds up 94% from 8.3 to 16.1 Mbps Step 3. Help Your Customer Decide on a Plan Guide your customer to a plan that fits their lifestyle and budget. Unlimited Plans: • Individual plan – Unlimited** talk, text and data at only $59.99 per line per month. Perfect for heavy data users, and a great upgrade for Flash Yellow legacy plans. • Unlimited Family Plan – Up to 4 lines of unlimited** talk, text and data at only $39.99* per line per month. *Plus taxes and fees. Monthly price per lines increases with less than 4 lines. For complete pricing details visit www.flashwireless.com Each line is subject to a one-time activation fee, and a monthly regulatory and administrative charge. **Subject to the Flash Wireless Terms & Conditions and Acceptable Use Policy. Plan allows high speed data access (up to 4G LTE speeds with compatible network and device) only up to 22GB per line. After the 22GB limit is reached, Flash Wireless may slow data to as low as 128 kbps for the remainder of your billing cycle or, if Data Boost is enabled, 1GB of high speed data increments will be automatically added to your account after payment obtained from your credit card on the account. 7 Flash Unlimited $59.99/month* 22 GB of high-speed LTE data followed by unlimited data at reduced speeds or Data Boost utilization 10 GB of Mobile Hotspot data included Unlimited Talk, Text & MMS • Unlimited Calling to Canada & Mexico How BIG is 22 GB /month? • Unlimited Domestic Roaming (voice + text) • International text to 180+ countries • HD Video Streaming & Casting (up to 1080p) Online Video Music Video gaming streaming streaming calling • Visual Voice Mail 88 hours** 22 hours HD 31 days 2.5 days • Open to new and existing customers *Monthly rate plan price does not include taxes and fees. Each line is subject to a one-time activation fee, and a monthly regulatory and administrative charge. To keep this plan, your line of service with the Flash Unlimited plan must remain active. **Assumes a video intensive multi-player game that uses 250 MB/hour. 8 Step 4. Ensure your customer is on the right device • With Flash Wireless, customers have the option to purchase a device or bring their own. • The status of each device will be reflected in their Flash Wireless account by logging in at Flashwireless.com 9 Buying a New Device: Overview If your customer is in the market for a new device: • Multi-network devices are the best option: – A Multi-Network Device can be used on both Flash networks. Customers can switch to a different Flash network anytime! – This can be advantageous to prevent customer churn, as you can switch the customer to Flash Green if they move to an area where Green coverage is optimal. – Plus, these universal devices take advantage of the latest LTE network technology with all carriers, for optimal performance (data and voice). • Many devices (including several multi-network) are available for purchase on Flashwireless.com, as well as through our Marketplace partners. Devices purchased from Flash Yellow are always compatible with our network! 10 Buying a New Device: Multi-Network Devices Multi-network Devices on Flash Yellow Website $129 $925 $469 $625 $259 $419 $649 $725 / $825 $699/$799 $799 / $899 $925 $129 $179 Moto E4 Moto Moto Apple Apple iPhone Apple Samsung Samsung Samsung Samsung E4 Plus G5 Plus iPhone 6s Galaxy S7 Galaxy Apple iPhone 6s Plus iPhone 7 8 / 8 Plus Galaxy Note 8 S8 / S8+ (coming soon) S9 / S9+ Featured Device: Moto G5 Plus • Unlocked and works with all Flash Wireless networks. • Blazing fast octa-core processor to run multiple apps • 12MP rear camera focuses up to 60% faster + 5MP selfie cam • All-day battery + charge up to 6 hours of battery life in just 15 minutes with TurboPower • Precision-crafted metal design from high-grade aluminum • Water and dust resistant nano-coating Pricing as of April 10, 2018 11 Buying a New Device: Multi-Network Devices Other Multi-Network devices are available for sale on the Flash Marketplace and third- party websites. To access the Flash Marketplace: • Go to Flashwireless.com • Under “Shop Devices,” select the Yellow network • Scroll to the bottom and click Flash Marketplace banner MULTI-NETWORK DEVICES ON FLASH MARKETPLACE / THIRD PARTY WEBSITES $197 $899 $197 $580/ $849 $704/ $849 $730/ $800 $799$899 $199 $273 $349 $250 $440 Google Nexus 5X Apple Moto X Google Apple Google Google Google Apple Samsung iPhone 6 Pure Nexus 6 iPhone SE Nexus 6P Pixel/ Pixel 2 / iPhone 8 / Galaxy S9/ Pixel XL Pixel 2 XL 8 Plus S9+ Pricing as of April 10, 2018 on Flash Marketplace and Amazon.com 12 Buying a New Device: All Recommended Devices 40+ EXAMPLES iPhone SE*w Galaxy S4, S5, S6*, Moto G4* Nexus 5 G4 / G5/ G6*w HTC U11w w w iPhone 6*w/Plus*w S7* and S8* , S8+* Moto G4 Play* / 5X* G Flex 2 HTC10 (including all variants) iPhone 6S*w/Plus*w Moto G4 Plus* Nexus 6* V10 One A9 Galaxy Note 4, 5, 8w iPhone 7*w/Plus*w J3, J5, J7 Moto X Pure* / 6P* V20 One M9 iPhone 8*w/Plus*w Moto G5 Plus* Pixel* V30+*w One M8 iPhone X*w Stylo One E8 Pixel XL* Stylo 2 X Power * Indicates a Multi-Network capable device, but be sure to get the right model number w Indicates phone is Wi-Fi calling capable device – making them great for international travel NOTE: Compatibility on Flash Yellow varies by model number within these devices! Purchase from Flash Yellow to ensure compatibility, or see the Device Appendix for compatible model numbers.