How to Build a Successful Business with Flash Yellow powered by the Nationwide Sprint 4G LTE Network Table of Contents This playbook contains everything you need build a successful business with Flash Wireless! 1. Understand your customer’s needs. GO TO PAGE 3 2. Recommend Flash Yellow in strong service areas. GO TO PAGE 4 a. Strong service map GO TO PAGE 5 3. Help your customer decide on a service plan GO TO PAGE 6 4. Ensure your customer is on the right device GO TO PAGE 8 a. If they are buying a new device GO TO PAGE 9 b. If they are bringing their own device GO TO PAGE 15 5. Device Appendix – Is your customer’s device compatible? GO TO PAGE 28 2 Step 1. Understand your customer’s needs • Mostly voice and text - Flash Yellow network would be a good fit in most metropolitan areas. For suburban / rural areas, check to see if they live in a strong Flash Yellow service area. • Average to heavy data user - Check to see if they live in a strong Flash Yellow service area. See page 5. If not, guide them to Flash Green or Flash Purple network to ensure they get the best customer experience. Remember, a good customer experience is the key to keeping a long-term customer! 3 Step 2. Recommend Flash Yellow in strong areas • Review Flash Yellow’s strong service areas. Focus your Flash Yellow customer acquisition efforts on these areas to ensure high customer satisfaction and retention. See page 5. o This is a top 24 list, the network is strong in other areas too. o Verify your customer’s service area at www.sprint.com/coverage. • A strong service area means that the customer will experience optimal voice, text and data performance. • Customers who don’t live in a strong service area may experience slower data speeds, lower quality / dropped calls, etc. This is simply due to network signal strength. • Help your customers have a great experience with Flash by guiding them to the network with the best coverage in their area. PRO TIP: Your customers will get the best available coverage and service speed if they keep their phone updated with all operating system (OS) upgrades! 4 TOP 64 Strongest Service Areas: MIDWEST SOUTH STRONGEST SERVICE AREAS COVER Chicago IL Little Rock AR E. St Louis, IL Altamonte Springs FL Avon IN Apollo Beach FL OVER 75 MILLION PEOPLE* Evansville IN Boca Raton FL Fort Wayne IN Coral Springs FL Hobart IN Doral FL Indianapolis IN Ft. Lauderdale FL Merrillville IN Homestead FL Schererville IN Lauderhill FL Wichita KS Miami FL Detroit MI Miramar FL Lansing MI N Palm Beach FL Pontiac MI Orlando FL Southfield MI Palm Beach Gardens FL Warren MI Plantation FL Westfield MI Sunrise FL Whiting MI Tamarac FL Minneapolis MN Atlanta GA Kansas City KS Chattanooga TN Omaha NE Dallas TX Akron OH Houston TX Bedford Heights OH San Antonio TX Blue Ash OH Cincinnati OH WEST Cleveland OH San Jose CA Columbus OH Stockton CA Toledo OH Colorado Springs CO Mason OH Denver CO Warren OH Boise ID Las Vegas NV NORTHEAST Reno NV Danbury CT Portland OR Stamford CT Ogden UT Bridgeport CT Provo UT New Haven CT Salt Lake City UT Philadelphia PA Seattle WA Pittsburgh PA Spokane WA 5 Step 3. Help Your Customer Decide on a Plan Guide your customer to a plan that fits their lifestyle and budget. Unlimited Plans: • Individual plan – Unlimited** talk, text and data at only $59.99 per line per month. Perfect for heavy data users, and a great upgrade for Flash Yellow legacy plans. • Unlimited Family Plan – Up to 4 lines of unlimited** talk, text and data at only $39.99* per line per month. *Plus taxes and fees. Monthly price per lines increases with less than 4 lines. For complete pricing details visit www.flashwireless.com Each line is subject to a one-time activation fee, and a monthly regulatory and administrative charge. **Subject to the Flash Wireless Terms & Conditions and Acceptable Use Policy. Plan allows high speed data access (up to 4G LTE speeds with compatible network and device) only up to 22GB per line. After the 22GB limit is reached, Flash Wireless may slow data to as low as 128 kbps for the remainder of your billing cycle or, if Data Boost is enabled, 1GB of high speed data increments will be automatically added to your account after payment obtained from your credit card on the account. 6 Flash Unlimited $59.99/month* 22 GB of high-speed LTE data followed by unlimited data at reduced speeds or Data Boost utilization 10 GB of Mobile Hotspot data included Unlimited Talk, Text & MMS How BIG is 22 GB/month? • Unlimited Calling to Canada & Mexico • Unlimited Domestic Roaming (voice + text) • International text to 180+ countries Online Video Music Video • HD Video Streaming & Casting (up to 1080p) gaming streaming streaming calling • Visual Voice Mail 88 hours** 22 hours HD 31 days 2.5 days • Open to new and existing customers *Monthly rate plan price does not include taxes and fees. Each line is subject to a one-time activation fee, and a monthly regulatory and administrative charge. To keep this plan, your line of service with the Flash Unlimited plan must remain active. **Assumes a video intensive multi-player game that uses 250 MB/hour. 7 Step 4. Ensure your customer is on the right device • With Flash Wireless, customers have the option to purchase a device or bring their own. • The status of each device will be reflected in their Flash Wireless account by logging in at Flashwireless.com 8 Buying a New Device: Overview If your customer is in the market for a new device: • Multi-network devices are the best option: – A Multi-Network Device can be used on both Flash networks. Customers can switch to a different Flash network anytime! – This can be advantageous to prevent customer churn, as you can switch the customer to Flash Green if they move to an area where Green coverage is optimal. – Plus, these universal devices take advantage of the latest LTE network technology with all carriers, for optimal performance (data and voice). • Many devices (including several multi-network) are available for purchase on Flashwireless.com, as well as through our Marketplace partners. Devices purchased from Flash Yellow are always compatible with our network! 9 Buying a New Device: Multi-Network Devices Multi-network Devices on Flash Yellow Website $129 $849 $449 $499 $629 $729 $729 $849 $129 $149 $190 $279 $299 $499 Moto E4 Moto Moto G4 Moto Moto Apple iPhone Apple Apple iPhone Apple Apple Samsung Samsung (coming G4 Play G4 Plus G5 Plus soon) 6 Plus iPhone 6s 6s Plus iPhone 7 iPhone 7+ S8 S8 + (coming soon) (coming soon) Featured Device: Moto G5 Plus • Unlocked and works with all Flash Wireless networks. • Blazing fast octa-core processor to run multiple apps • 12MP rear camera focuses up to 60% faster + 5MP selfie cam • All-day battery + charge up to 6 hours of battery life in just 15 minutes with TurboPower • Precision-crafted metal design from high-grade aluminum • Water and dust resistant nano-coating Pricing as of April 21, 2017 10 Buying a New Device: Multi-Network Devices Other Multi-Network devices are available for sale on the Flash Marketplace and third- party websites. To access the Flash Marketplace: • Go to Flashwireless.com • Under “Shop Devices,” select the Yellow network • Scroll to the bottom and click Flash Marketplace banner MULTI-NETWORK DEVICES ON FLASH MARKETPLACE / THIRD PARTY WEBSITES $197 $849 $197 $580/ $849 $279 $445 $830 $704/ $849 $315 $375 $499 $707 Google Nexus 5X Moto X Google Apple Apple Google Apple Google Apple iPhone Google Pure Nexus 6 iPhone SE iPhone 6 Nexus 6P iPhone 7 Pixel/ 7 Plus Pixel 2 / Pixel XL Pixel 2 XL Pricing as of April 21, 2017 on Flash Marketplace and Amazon.com 11 40+ Buying a New Device: All Recommended Devices EXAMPLES iPhone 5c Galaxy S4, S5, S6*, Moto G4* Nexus 5 G3 / G4 / G5 HTC10 iPhone 5s S7* and S8* Moto G4 Play* / 5X* G Flex One A9 (including all variants) iPhone 6* Moto G4 Plus* Nexus 6* G Flex 2 One M9 Galaxy Note 4, 5, / Plus* / 6P* J3, J5, J7 Moto X Pure* V10 One M8 iPhone 6S* Moto G5 Plus* Pixel* V20 One E8 / Plus* Stylo iPhone 7* Pixel XL* / Plus* Stylo 2 iPhone SE* X Power * Indicates a Multi-Network capable device, but be sure to get the right model number NOTE: Compatibility on Flash Yellow varies by model number within these devices! Purchase from Flash Yellow to ensure compatibility, or see the Device Appendix for compatible model numbers. 12 Buying a New Device: Setting It Up • If your customer purchases a new device from Flash Wireless or a Marketplace Partner, they will need your help to transfer the contents of their old phone. • The free Flash Wireless app can transfer all their content to a new device, with no hassle! Simply have the customer download the app on their existing phone by searching for “Flash Wireless” in their app store: 13 Buying a New Device: Setting It Up • Once the customer receives their new device, they can simply download the free Flash Wireless app on the new phone to restore all their content! • Note: Both the old and new device, with the Flash Wireless app open, need to be connected to the same WiFi network or Mobile Hotspot for the content transfer to take place. • Plus, the app includes Device Guides so customers can learn all the features of their new phone.