Financial Ombudsman Service | consultation on our plans and budget for 2018/2019 consultation on our plans and budget for 2018/2019 December 2017 the closing date for comments is 31 January 2018 our year so far our plans for 2018/2019 Financial Ombudsman Service | consultation on our plans and budget for 2018/2019 contents what’s in our plans and budget for 2018/2019 about us 01 questions 01 chief ombudsman’s introduction 02 overview of our plans 03 1 2017/2018 – our year so far 04 2 our plans for 2018/2019 09 3 our proposed budget for 2018/2019 14 annexes 17 A historic and future complaint volumes 17 B draft FEES instrument 18 for more information go to www.financial-ombudsman.org.uk responses – please respond by Wednesday, 31 January 2018 to: stakeholder team – consultation responses PO Box 69989 Financial Ombudsman Service London E14 1PR or email
[email protected] or respond online at www.research.net/r/ombudsman1819 We may want to publish the responses we receive – and in the interests of transparency, we encourage non-confidential responses. If you do send us a confidential response, please tell us why you consider the information confidential. We can’t guarantee that confidentiality can always be maintained, and we won’t view an automatic email confidentiality disclaimer as binding. overview | year so far | plans | budget | annexes about us We were set up by Parliament to resolve individual complaints between financial businesses and their customers – fairly, reasonably, quickly and as informally as possible. We can look into problems involving most types of money matters – from payday loans to pensions, pet insurance to PPI.