16 September
International Centre Mississauga
CONFERENCE PROGRAM
#RCCLP15 @RetailCouncil RCCLPCONFERENCE.CA Produced by
Presenting Sponsor
@RetailCouncil #RCCLP15 RCCLPConference.ca 1 Dear Delegates,
On behalf of this year’s planning committee, it is our pleasure to welcome you to the 2015 Retail Loss Prevention Conference. This year’s dynamic agenda will offer you the latest ways to combat threats to your business while protecting and enhancing your bottom line. With a strong emphasis on cybersecurity, fraud, and organized retail crime, our sessions will provide you with the latest tools to protect your business and enhance your LP strategy.
We extend our gratitude to our impressive lineup of speakers, comprised of powerful retailers, industry insiders, and thought leaders. They will enhance your learning with the broadness of their collective scope. We would also like to recognize our sponsors for their generous support, the dedication of our colleagues on the conference planning committee and you, our peers, for your participation in this educational event. We hope that you enjoy this year’s Retail Loss Prevention Conference and we look forward to learning and sharing ideas with all of you.
Sincerely,
Rui Rodrigues
Chair, RCC LP Committee National Director, Loss Prevention Staples Canada
Breakthrough technologies Decision Makers Actionable Insights Networking Opportunities Retail Trends Market Disruptors We’ve got it all. Seriously.
Thought Leadership continues with RCC Conferences in 2015/2016:
Retail West October 7, Vancouver | Presented by
DTLQC. October 29, Montreal | Presented by
STORE 2016 | May 31-June 1, Toronto
2 LearnPresenting more aboutSponsor: our conferences at RetailCouncil.org/events SCHEDULE–AT-A-GLANCE
7:30 am – 8:00 am Breakfast and Networking
8:00 am – 8:40 am Welcome Remarks & Opening Keynote: Securing Content in an Unsecure World
8:40 am – 9:10 am Organized Retail Crime: Stories from Toronto’s Crime Scene
9:10 am – 9:40 am FBI and Toronto Police Team Up to Combat Cyber Threats, Scams and Fraud
Fast Five: Tyco + RCC Thought Leadership Series 9:40 am - 9:45 am Presented by
9:45 am – 10:15 am Networking Break
10:15 am – 11:00 am Morning Concurrent Sessions
• Data Breach Response Guide: What You Need to Know
• 2014 and 2015 Hottest Legal Developments
• Leveraging Analytics to Visualize Loss Prevention Activities and the Investigative Workflow
Presented by
11:00 am – 11:30 am The Future of Retail Security and Loss Prevention
Fast Five: Iverify + RCC Thought Leadership Series 11:30 am – 11:35 am Presented by
11:35 am – 11:45 am LP Lifetime Achievement Award Presentation
11:45 am – 1:00 pm Lunch and Networking
1:00 pm – 1:45 pm Afternoon Concurrent Sessions
• The Future of Payment Fraud
• Mobile Crime and Criminalization of Wi-Fi: War Stories and Security Measures
• Using Open Source Investigative Techniques to Catch Online Criminals
1:45 pm – 2:15 pm Networking Break
2:15 pm – 2:50 pm Workplace Violence Red Flags, Prediction and Prevention
2:50 pm – 3:20 pm Lessons from the Leaders of Loss Prevention
3:20 pm – 4:00 pm The Boston Marathon Bombing: Leadership Lessons in Incident Response Planning
4:00 pm – 4:05 pm Closing Remarks
4:05 pm – 5:15 pm Networking Reception
@RetailCouncil #RCCLP15 RCCLPConference.ca 3 ADVERTISEMENT Analytics at the Till: Loss Prevention
By Shawn Smith, SAS
Shrinkage is the dirty little secret that retailers don’t want to talk about because the discussion inevitably ends up pointing fi ngers at sta . Thus, loss prevention as a discipline tends to be understa ed. But when you consider that a $20-billion-a-year retailer grapples with the average shrinkage rate of 6-7 percent — amounts to $140 million — a solution to the shrinkage problem could literally pay huge dividends.
There are numerous sources of shrinkage (paper, external, spoilage, etc.) where analytics can play a loss prevention role. However, cashier fraud and “sweethearting” — collusion between cashier and customer — which is responsible for signifi cant shrinkage in retail is often overlooked. Identifying at-risk sta before it becomes a problem — for the retailer and the sta er — is a valuable proposition.
But applying analytics to cashier transactions isn’t just about catching the bad guys. By detecting high-risk employees early, there’s an opportunity to intervene before they become a problem, for the store and for themselves. Analytics can fi nd training opportunities that have been overlooked. Analytics can refi ne and optimize sta ng processes.
Join me today (10:15 a.m. in concurrent session C) during my breakout session and demonstration at the 2015 Retail Council of Canada Loss Prevention Conference. You’ll learn how to use analytics to visualize loss prevention activities and the investigative workfl ow. For more insights on loss prevention read my complete article: sas.com/ca/rcclp2015
Shawn Smith, Senior Solutions Specialist, SAS Canada Retail Practice
About SAS SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW.®
Learn more sas.com/ca/rcclp2015 4 Presenting Sponsor: SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. © 2015 SAS Institute Inc. All rights reserved. S144663US.0815 Wednesday. September 16, 2015
7:30 am – 8:00 am 9:10 am – 9:40 am Breakfast & Exhibits Open FBI and Toronto Police Team Up to Combat Orion CD Cyber Threats, Scams and Fraud Orion AB 8:00 am – 8:40 am There is the Internet that you and I use. There is Conference Opening and Welcome Remarks the other Internet that we don’t. Law enforcement agencies invest a great deal of time and effort Orion AB tracking down the dark websites that are, in effect, CONFERENCE CO-CHAIRS supporting crime including counterfeit goods, diverted/stolen property, and fraud. Attend this Rui Rodrigues NATIONAL DIRECTOR, LOSS PREVENTION session to hear how FBI has teamed up with Toronto STAPLES CANADA Police to fight retail cybercrime and how you can help as an LP professional. Michael LeBlanc SVP, MARKETING & DIGITAL RETAIL RETAIL COUNCIL OF CANADA Nathan Dayler DETECTIVE CONSTABLE, COMPUTER CYBER CRIMES SECTION Securing Content in an Unsecure World TORONTO POLICE SERVICE Orion AB Douglas Domin In response to multiple data breaches over the ASSISTANT LEGAL ATTACHÉ past few years, several retailers decided to hire FEDERAL BUREAU OF INVESTIGATIONS, TORONTO OFFICE Chief Information Security Officers to oversee 9:40 am-9:45 am information security, data protection and vulnerability management, reporting directly to the CIO. Fast Five: Tyco + RCC Thought Leadership Series The Digital Store In this opening keynote session, learn how Jamil Farshchi successfully protected some of the world’s Orion AB most sensitive information assets, including nuclear In this quick session Tyco will offer a glimpse into weapons, financial systems and networks, and their company, and how they’ve come up with complex technologies such as the space shuttle, solutions to help you manage your organization’s loss Hubble Telescope, and Mars Rover. prevention program.
Jamil Farshchi Robert Miller CHIEF INFORMATION SECURITY OFFICER SALES DIRECTOR US WEST / CANADA THE HOME DEPOT TYCO INTEGRATED SECURITY CANADA INC. 8:40 am – 9:10 am Wilfredo Toro MANAGER, PRODUCT SUPPORT Organized Retail Crime: Stories from Toronto’s TYCO INTEGRATED SECURITY CANADA INC. Crime Scene Presented by Orion AB Bill Blair, former Chief of Toronto Police, will share 9:45 am – 10:15 am some of the most detrimental organized retail crime Networking Break cases that he investigated during his 35 years of service with the Toronto Police. Chief Blair will share Orion CD his unique perspective on leadership and will also offer advice on how LP teams could successfully work with law enforcement officials to combat crime.
Bill Blair FORMER CHIEF TORONTO POLICE
@RetailCouncil #RCCLP15 RCCLPConference.ca 5 10:15 am – 11:00 am Leveraging Analytics to Visualize Loss Prevention Activities and the Investigative Workflow Morning Concurrent Sessions Orion AB Data Breach Response Guide: What You Need to Know Find out how analytic visualizations can be leveraged to enhance the reports and exploratory tools required Lyra to support retail loss prevention activities, with a Data breaches can be complex and how your specific focus on how Point of Sale (POS) data may organization responds can mean the difference be analyzed. between a brief disruption and a major meltdown. This in-depth session will provide steps for creating, Viewed through the lens of various LP personas implementing and improving a data breach response including head office employees, store management, plan in your business. Learn what to do during and loss prevention investigators, specific examples the first 24 hours of a breach, how to notify your will be presented as well as the role that analytics customers and employees, and how to create the may play in mitigating these risks. most positive outcome for all involved. Attend this session and build your response guide before you Shawn Smith need it. SR. SOLUTIONS SPECIALIST, RETAIL SAS INSTITUTE OF CANADA Dina Kamal Presented by PARTNER, CYBER RISK SERVICE DELOITTE CANADA 2014 and 2015 Hottest Legal Developments 11:00 am – 11:30 am Pegasus The Future of Retail Security and 2014 and 2015 have been busy with legal Loss Prevention developments making headlines, legislative Orion AB amendments and employment decisions from courts, Christian Leuprecht, Canadian National Security tribunals and labour arbitrators. Join this session to Expert and Security Futurist, will offer a horizon learn how recent legal developments could impact scan of the LP futures. It takes up four prominent how retail loss prevention and security professionals, trends and their impact for the LP terrain. First, do business, including: demographic change and how an aging, more diverse population is affecting LP. Second, • Employer obligations around background checks how predispositions and attitudes among the for prospective hires Millennial and Tethered generations differ from • The latest developments in workplace violence and previous generations, and the implications for LP. workplace harassment Third, globalization and the way innovations in communication technologies are revolutionizing LP • False arrest claims: what you need to know as an LP by empowering the individual over the group. And, professional fourth, the “digital drift” and its implications for the criminal interaction order. • Social media investigations. Christian Leuprecht George Waggott NATIONAL SECURITY EXPERT AND PROFESSOR OF PARTNER & CO-CHAIR, EMPLOYMENT & LABOUR GROUP POLITICAL SCIENCE MCMILLAN LLP ROYAL MILITARY COLLEGE OF CANADA 11:30 am – 11:35 am Fast Five: Iverify + RCC Thought Leadership Series Orion AB In this quick session Iverify will offer a glimpse into their company, and how they’ve come up with solutions to help you manage your organization’s loss prevention program.
David Heller VP, SALES AND MARKETING IVERIFY
Presented by
6 Presenting Sponsor: 11:35 am – 11:45 am Using Open Source Investigative Techniques to Catch Online Criminals Lifetime Achievement Award Presentation Pegasus Orion AB D.C. Brian Renwick has been a police officer with Presented to: York Regional Police for 10 years. His skill set Rita Estwick involves; drug investigations, criminal investigations, DIRECTOR, SECURITY STRATEGY mobile surveillance and last but not least, Open CANADA POST Source investigative techniques. He has had a great deal of success in identifying suspects involved in 11:45 am – 1:00 pm criminal activity through Open Source media, and his Lunch and Networking techniques were recently utilized in a Wonderland Fraud investigation resulting in a high number of Orion CD arrests and over $100,000.00 of fraudulent activity 1:00 pm – 1:45 pm was discovered. He has received training in Open Source techniques from the FBI Cyber Crime Unit Afternoon Concurrent Sessions and will share some of the best practices in his The Future of Payment Fraud presentation.
Orion AB Brian Renwick In this session, key players in the payments world will DETECTIVE CONSTABLE come together to share stories of in-store and online YORK REGIONAL POLICE, CRIMINAL INVESTIGATIONS BUREAU credit card fraud and scams. Our panel of experts will 1:45 pm – 2:15 pm discuss emerging domestic and cross border fraud threats post chip and pin, what you need to be aware Networking Break of as an LP professional, and what the future may Orion CD hold for the Canadian and North American payment security landscape. 2:15 pm – 2:50 pm Workplace Violence Red Flags, Prediction and MODERATOR: Prevention Rita Estwick DIRECTOR, SECURITY STRATEGY Orion AB CANADA POST Every school shooting, workplace shooting and even the Navy Yard shooting could have been prevented if PANELISTS: we crowdsourced our security. The fact is that when Gord Jamieson someone’s about to “go postal,” that person tells the HEAD OF CANADA RISK SERVICES AND world in many obvious ways. Organizations that do NORTH AMERICA ACQUIRER RISK SERVICES nothing and believe that it can’t happen to them are VISA next in line when it comes to being unprepared. Kristen Palmer MANAGER, FRAUD PREVENTION & STRATEGY In this session, you will learn the red flags that at-risk CANADIAN TIRE BANK customers and employees exhibit and know how Brian Prentice to best educate and inform front-line employees, CHIEF RISK OFFICER managers and supervisors. When you recognize what MONERIS methods to use, you will create an observant and security-conscious company culture. Mobile Crime and Criminalization of Wi-Fi: War Stories and Security Measures Robert Siciliano Lyra SECURITY ANALYST, AUTHOR AND MEDIA PERSONALITY The common iPhone, laptop or android device can be your best friend and your worst enemy. Hear from mobile and wireless technology expert Mahmoud Ghali about the creative ways that criminals are now using mobile phones to steal personal information, to commit financial fraud, or simply for the sake of causing a ruckus to innocent civilians and businesses. Over the past few years, the mobile phone has become a retailer’s best friend, but retailers and consumers need to be aware of security hacks that they pose to minimize and prevent possible damages.
Mahmoud Ghali CHIEF TECHNOLOGY OFFICER RESHIFT MEDIA INC.
@RetailCouncil #RCCLP15 RCCLPConference.ca 7 2:50 pm – 3:20 pm 3:20 pm – 4:00 pm Lessons from the Leaders of Loss Prevention The Boston Marathon Bombing: Leadership Orion AB Lessons in Incident Response Planning In this panel discussion, esteemed loss prevention Orion AB experts and leaders will discuss the latest in-store As the Superintendent-in-Chief of the Boston Police and online trends in LP, as well as best practices for Department, Dan Linskey was thrust into managing minimizing losses and effective solutions to common one of the largest law enforcement operations in industry challenges. Key discussion points will history. In this compelling talk on leadership and include: emergency response planning, Chief Linskey will share how he transformed his intense emotional • Cyber security and collaboration with IT response into the coolest, most calm he’s ever been, the importance of specificity of training, why it’s • National and regional trends important to maintain a team of “Evil Geniuses,” why • Shrink reduction and analysis you should never have a “not my job” mentality, and why too much help can be a bad thing. This is a half • Mentorship and developing future LP leaders. hour lesson in leadership that every LP professional should hear, regardless of the size and scope of the incident you will be called to lead. MODERATOR:
Michael LeBlanc Daniel Linskey SVP, MARKETING & DIGITAL RETAIL FOUNDER, THE LINSKEY GROUP RETAIL COUNCIL OF CANADA FORMER SUPERINTENDENT-IN-CHIEF, PANELISTS: BOSTON POLICE DEPARTMENT HOMELAND SECURITY & LAW ENFORCEMENT ANALYST, Kasia Devlin FOX BOSTON 25 GENERAL MANAGER, LOSS PREVENTION BLUENOTES 4:00 – 4:05 pm Shelley Holmes Closing Remarks SENIOR MANAGER, RISK & LOSS PREVENTION THE SHOPPING CHANNEL Orion AB Colin Kennedy 4:05 – 5:15 pm DIGITAL LOSS PREVENTION LEADER BANANA REPUBLIC GLOBAL, GAP INC. Networking Reception Orion CD
INNOVATION THAT CONNECTS Providing Visibility from Store to Store
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8 Presenting Sponsor:
Safer. Smarter. Tyco.TM SPEAKERS
Bill Blair Douglas J. Domin FORMER CHIEF ASSISTANT LEGAL ATTACHÉ TORONTO POLICE FEDERAL BUREAU OF INVESTIGATIONS, @BillBlair TORONTO OFFICE Douglas J. Domin, graduated from the FBI Academy and was Chief Blair started his 35-plus year policing career as a beat assigned to the Boston Field Office as a Cyber investigator and officer in downtown Toronto, and continued with assignments SWAT member. In Boston, Domin led FBI investigations of computer in drug enforcement, organized crime units, and major criminal intrusions and malicious exploits, as well as providing technical investigations. Promoted to the senior ranks of the Service, his solutions to traditional investigative techniques. postings included Divisional Commander, Community Policing Programs, and Detective Operations, responsible for all specialized In 2012, Douglas Domin received a promotion to FBI Headquarters’ investigative units. He is a graduate of the Federal Bureau of Cyber Division where he was a program manager of cyber Investigation National Academy (1990), the Police Leadership operations for the Midwest U.S. In 2013, prior to his deployment to Program of the University of Toronto, Rotman School of Business Toronto, Mr. Domin was awarded with an opportunity to collaborate Management (2002) and the National Executive Institute (2006). with Spanish and Portuguese cyber investigators on computer intrusion investigations. Domin currently serves as the Assistant In recognition of his many contributions to the policing profession Legal Attaché at the United States Consulate in Toronto, working Chief Blair was named an Officer of the Order of Merit of the Police with Canadian law enforcement and private industry partners in Forces in 2007 and in May 2012, he was appointed a Commander support of FBI investigations and liaison. of the Order. He is also a member of the Most Venerable Order of St. John and has been awarded the Police Exemplary Service Medal with Thirty Year Bar. Rita Estwick DIRECTOR, SECURITY STRATEGY Nathan Dayler CANADA POST DETECTIVE CONSTABLE, @canadapostcorp COMPUTER CYBER CRIMES SECTION Rita Estwick is with Canada Post Security & Investigation Services. TORONTO POLICE In her capacity as Director, Enterprise Security Development, Rita @TPSDayler is responsible for mitigating risks and creating positive customer experiences through collaborative partnerships, education and Detective Constable Nathan Dayler has been employed as a police security thought leadership. She has recently undertaken the officer for the Toronto Police Service for 13 years. Currently, Nathan responsibility of working on the company’s Postal Security 2020 is a member of the Toronto Police Computer Cyber Crimes Section roadmap which is intended to enhance security capabilities within of Intelligence Services. Prior to C3, Nathan was a full time Tactical supply chain management. Trainer for the Emergency Management and Public Order Unit of the Toronto Police, specifically the Crowd Management Section. Throughout her career at Canada Post, Rita has established strategic partnerships with both the business and law enforcement Nathan was the Social Media representative for the Toronto Police communities where focus on information-sharing, communication, Public Order Section and was a member of the Social Media preventative strategies and best practice application have been Workgroup for the Toronto Police Service. Previously, Nathan spent effectively maximized to support risk and fraud reduction. These five years with the Toronto Police Sex Crimes Unit working as an efforts have resulted in her being recognized twice on the cover of Online Undercover officer within the Child Exploitation Unit, as well Canadian Security Magazine and participation at various educational as within the Special Victims Section where he used social media conferences throughout Canada. during investigations on a daily basis.
Kasia Devlin Jamil Farshchi CHIEF INFORMATION SECURITY OFFICER GENERAL MANAGER, LOSS PREVENTION THE HOME DEPOT BLUENOTES @HomeDepot
Kasia Devlin is a National Loss Prevention Manager with Bluenotes Named one of the top 10 most influential Chief Information Security and is responsible for decreasing the number of internal and Officers by Sys-Con Justice Systems, Jamil Farshchi has successfully external theft incidents across Canada. Kasia’s work experience has protected some of the world’s most sensitive information assets exposed her to 15 years of retail Loss Prevention focusing her area including nuclear weapons, financial systems and networks, and of expertise on in-house shrink reduction as well as predicting and complex technologies such as the space shuttle, Hubble Telescope, anticipating challenges ahead. and Mars Rover. Her ongoing strategy of training and development is taking her Jamil’s information security background is diverse, from leading a organization on a new approach of self-prevention and mindfulness. team at the Los Alamos National Laboratory (LANL) to building Her fresh approach on collaboration with all levels of management risk-based security programs for media conglomerate Time Warner. has delivered rewarding results in all measurable aspects of her He has also held senior executive positions at NASA and VISA, where career. he was responsible for protecting the company’s consumer payment card transactions. In March 2015, The Home Depot hired Jamil Kasia leads a small all-female group of LP managers, enhancing its first ever chief information security officer. He is charged with their internal and external instincts while steering them on their own the unique challenge of securing and enabling some of the most success paths. engaging, valuable and widely consumed content and has overall responsibility for Home Depot’s information security, data protection and vulnerability management.
@RetailCouncil #RCCLP15 RCCLPConference.ca 9 Mahmoud Ghali Gord Jamieson VP, TECHNOLOGY HEAD OF CANADA RISK SERVICES AND NORTH RESHIFT MEDIA INC. AMERICA ACQUIRER RISK SERVICES @reshiftmedia VISA @VisaCA Mahmoud is a well-rounded technical expert in emerging technologies across mobile, video, and web. He is a leading expert Gord is a Senior Business Leader at Visa and is responsible for in social platform development, capable of creating a wide variety Canadian Issuing and North America Acquiring Risk Services. of applications that work seamlessly with Facebook, Twitter and His goal is to differentiate Visa from competition, reduce risks of other social platforms. Armed with a strong background in search, regulatory impact and support core growth by engaging North Mahmoud has an extensive understanding of search engines, ad American clients to minimize payment system risks. Prior to servers and optimization tactics. He has worked in a variety of joining Visa, Gord served as a member of the Royal Canadian roles in digital agencies, broadcast and newspapers for more than Mounted Police for 20 years. Gord has over nine years of experience a decade where he has accumulated a broad base of technical investigating organized crime involvement in forged credit card knowledge. His contributions to the industry range from leading manufacturing and distribution. Gord is recognized by the Canadian video development for large broadcasters to developing a network- courts as an expert in this field of investigation. wide suite of mobile products for Canada’s largest publisher of newspapers. Dina Kamal PARTNER, CYBER RISK SERVICE David Heller DELOITTE CANADA VP, SALES AND MARKETING @DeloitteCanada IVERIFY Dina Kamal is a Partner at Deloitte’s Cyber Risk Services Practice in
Canada and leads Deloitte’s Cyber Security service line in Toronto. David Heller is the Vice President of Sales and Marketing at Iverify, an Dina also leads the cyber threat intelligence and analytics services industry leader in interactive monitoring. He has more than 20 years in Deloitte Canada. She has extensive international experience selling experience in the security industry and a proven track record in information security and cyber incident response, providing for sales growth and profitability. He joined Iverify in April of 2009 management, design, development, training and implementation of to lead the sales organization and launch the National Accounts security solutions. Dina is an active member of Deloitte’s financial program. services and public sector practice bringing strong expertise in this David started his sales career with Honeywell’s Protection Services vertical consulting for high profile federal and provincial departments Division where he was quickly promoted to Sales Team Lead in the and large financial institutions over the past few years. Dina has Minneapolis office. He left Honeywell in 2001 to join Steve Champeau spoken at various seminars and training events and has published at Checkpoint as the National Director of Sales for Checkpoint’s articles on the risks and challenges associated with the constantly Security Systems Group division. He helped grow that business evolving world of cyber security. from $40 million to over $120 million in 6 years. In 2007, he left Checkpoint to become VP of Sales for a Regional IT company Advanced Business Communications in Minneapolis MN. In 2008, he Colin Kennedy founded LVI, a low Voltage systems integrator based in Minneapolis. DIGITAL LOSS PREVENTION LEADER, BANANA REPUBLIC GLOBAL GAP INC. Shelley Holmes @GapCA SENIOR MANAGER OF RISK & LOSS PREVENTION THE SHOPPING CHANNEL In his current role as Digital Loss Prevention Leader – Banana @theShoppingChan Republic Global, Colin Kennedy leads the online Loss Prevention & Investigations program for the Global Banana Republic e-commerce As Senior Manager of Risk & Loss Prevention at The Shopping division of Gap Inc. Since joining the company in 2009, he has also Channel, Shelley is responsible for the strategy and leadership worked as a field District Loss Prevention Manager and Regional of the Security, Loss Prevention, Fraud, and Credit & Collection Loss Prevention Manager for Canadian online business for Gap teams. Shelley has over 20 years’ experience in both the retail and (Canada) Inc. Colin is an accomplished retail and supply chain transportation fields where she has led and developed programs investigator. Throughout his career he has established strategic for the courier, LTL, logistics, grocery, food service, big-box, and partnerships with fraud investigators in both the public and private ecommerce sectors. sectors. He has worked closely with law enforcement and Canada Post to successfully resolve internal and external fraud & freight Her approach is to balance the delivery of superior customer claims investigations. experiences with risk mitigation principles by developing collaborative partnerships with internal and external stakeholders Earlier in his earlier career, Colin has led many initiatives and and by investing in the ongoing development and training of developed LP programs in both the transportation and retail fields. employees. Shelley currently sits on the Executive of the Central He was the first LP person hired in Canada for Fed Ex Ground Canada Chapter of the International Association of Financial Crime (formerly RPS) and has worked for big-box, grocery & specialty Investigators; is a member of ASIS; and former Director on the Board Canadian retailers. of Peel Crime Stoppers.
10 Presenting Sponsor: Christian Leuprecht Robert Miller NATIONAL SECURITY EXPERT AND SALES DIRECTOR US WEST / CANADA PROFESSOR, POLITICAL SCIENCE TYCO INTEGRATED SECURITY CANADA INC. ROYAL MILITARY COLLEGE OF CANADA Bio to come Christian Leuprecht is Professor of Political Science at the Royal Military College of Canada and Senior Fellow at the Macdonald Laurier Institute. He holds a ministerial appointment to the governing Council of the Natural Kristen Palmer Sciences and Engineering Research Council of Canada, is president of the International Sociological Association’s Research Committee 01: Armed MANAGER, FRAUD PREVENTION & STRATEGY Forces and Conflict Resolution, and a United Nations Security Structure CANADIAN TIRE BANK Expert. He is cross-appointed to the Department of Political Studies and the School of Policy Studies at Queen’s University where he is also a fellow Kristen Palmer has over 17 years of experience in data driven decision of the Institute of Intergovernmental Relations and the Queen’s Centre for making and analytics, including fraud management, credit risk modeling, International and Defence Policy. As a foremost expert on security and and pharmaceutical quality assurance. defence, political demography, and comparative federalism and multilevel governance, he is regularly called as an expert witness to testify before Kristen manages a team of fraud analysts in delivering superior strategies committees of parliament against credit card fraud, and is herself a SAS Certified Advanced Programmer. Since joining Canadian Tire Bank in 2003, Kristen has Since joining RMCC in 2005, he has served as Associate Dean of the Faculty built risk scoring models and implemented many fraud strategies into of Arts and Deputy Head of the Department of Political Science and production systems, including authorization processing, credit adjudication, Economics. He is the recipient of the RMCC Commandant’s Commendation authentication and self-service channels. Kristen brings her passion for for Excellence in Service. customer protection and industry sharing to her role as chair of Canada’s Payment Card Partners working group. Michael LeBlanc SVP, MARKETING & DIGITAL RETAIL Brian Prentice RETAIL COUNCIL OF CANADA CHIEF RISK OFFICER @RCC_Michael MONERIS @Moneris Michael is the SVP, Marketing & Digital Retail, for Retail Council of Canada (RCC). He is responsible for executing the eCommerce vision, branding As Chief Risk Officer, Brian Prentice oversees both the North American and digital marketing strategy which will continue to help shape the overall credit group, which adjudicates and monitors credit risk for the Canadian RCC brand and member experience. Michael brings over 20 years of retail, and U.S. merchant base, and the operational risk teams – which manage eCommerce and marketing experience to RCC. fraud, chargebacks and collection risk for the organisation. He also works He established his expertise in product and marketing/brand management with the rest of the functional groups to provide an enterprise-wide at Black & Decker, made his move into the digital world in the earliest days management approach towards managing risk throughout Moneris. of eCommerce when he joined Levi Strauss & Co. Michael then brought his Prior to joining Moneris Solutions, Mr. Prentice held various commercial passion for brand management, corporate strategy and online retailing to account management and risk management positions for RBC Royal Bank the Hudson’s Bay Company as their Director of eCommerce, launching over a 15 year period. Most recently, he was Senior Manager, Group Risk hbc.com in 2000. He was subsequently a Director in Hbc’s CRM practice, Management, Credit, responsible for credit and transaction risk assessment then moved to CanWest MediaWorks (now PostMedia Network) as the and monitoring for a diversified portfolio of large consumer product clients. Director/General Manager of Shopping for their canada.com portal. Michael then joined The Shopping Channel - first as Director, then Vice President of Marketing & Promotions. Most recently, Michael was Chief Brian Renwick Marketing Officer for a Torquest Partners portfolio company. Torquest is a DETECTIVE CONSTABLE leading Canadian mid-market private equity firm. YORK REGIONAL POLICE, CRIMINAL INVESTIGATIONS BUREAU @YRP Daniel Linskey FOUNDER, THE LINSKEY GROUP Brian Renwick has been a police officer with York Regional Police for 10 FORMER SUPERINTENDENT-IN-CHIEF, years. He has experience in Uniform Patrol, and for the past 3 years he has BOSTON POLICE DEPARTMENT been part of the property crime team at 2 District. His skill set involves; @ChiefLinskey drug investigations, criminal investigations, mobile surveillance and last but not least, Open Source investigative techniques. His Open Source Chief Daniel Linskey was the Superintendent-in-Chief of the Boston Police techniques were recently utilized in a Wonderland Fraud investigation Department. He began his career with the Department in 1986. He was resulting in a high number of arrests and over $100,000.00 of fraudulent promoted to the rank of Superintendent in 2007 and was assigned to activity was discovered. He has had a great deal of success in identifying oversee the Bureau of Field Services. In 2009, Linskey was appointed suspects involved in criminal activity through Open Source media. He has Superintendent-in-Chief, the highest ranking uniform officer in the received training in Open Source techniques from the FBI Cyber Crime Unit. Department. He was the first commander on scene during the shootout in Watertown Massachusetts and was the incident commander who oversaw the unprecedented lockdown of the metropolitan Boston area and the manhunt that lead to the arrest and capture of the terrorists responsible for the 2013 Boston Marathon bombings, in one of the largest and most complicated law enforcement events ever in the region. Chief Linskey retired from the Boston Police Department in June of 2014 and since then, has founded the Linskey Group LLC, which provides a wide range of security, law enforcement, and emergency management services.
@RetailCouncil #RCCLP15 RCCLPConference.ca 11 Rui Rodrigues Wilfredo Toro NATIONAL DIRECTOR, LOSS PREVENTION MANAGER, PRODUCT SUPPORT STAPLES CANADA TYCO INTEGRATED SECURITY @StaplesCanada CANADA INC. Wilfredo Toro has over 20 years of experience in multiple facets Rui Rodrigues is the National Director of Loss Prevention for Staples, of Retail Asset Protection and Store Performance Solutions. He supporting Retail, Commercial and Transportation business units in has worked with retailers around the globe with technologies Canada. Rui is responsible for setting the Loss Prevention Strategy such as EAS, Traffic Counting and RFID, geared to help mitigate and Vision and leading a cross functional team to execute the Loss losses, improve operational efficiency and provide insight into Prevention Programs. He has worked in the Loss Prevention field store inventory. Wilfredo is based out of the Tyco Retail Solutions for 20 years with various organizations including Hudson’s Bay, headquarters in Boca Raton, Florida and currently manages the Shoppers Drug Mart and Best Buy. Rui is an advocate for his field Sales Support team for the Americas. of choice, working with other Loss Prevention leaders and Retail Associations to promote strong partnerships amongst the retail community. He encourages others to share best practices and George Waggott to create a unified voice with other partners including Police and Government. Rui is a member of the RCC Loss Prevention Advisory PARTNER & CO-CHAIR, EMPLOYMENT & LABOUR Group and the Chair of the Loss Prevention Committee. GROUP MCMILLAN LLP @mcmillanllp Robert Siciliano George Waggott is a member of the Employment Labour Relations SECURITY ANALYST, AUTHOR AND MEDIA Group who has a national practice based in the Toronto office. PERSONALITY George has practised exclusively in the areas of labour relations, @RobertSiciliano employment law, and executive compensation since 1996 and acts for employers in all workplace issues. In addition to his ongoing Robert Siciliano is a best-selling author and the CEO of advice to companies, he frequently appears before the courts, IDTheftSecurity.com. He speaks to executives in the C-Suite of mediators, labour relations boards, grievance arbitrators and leading corporations, meeting planners, and community leaders to employment tribunals. He also regularly acts as a management provide the straight talk they need to stay safe in a world in which spokesperson in collective bargaining. George is outside physical and virtual crime is commonplace. His “tell it like it is” style employment counsel to a number of multinational companies, and is sought after by major media outlets such as Fox News, CNN’s his role includes drafting employment and consulting agreements, Anderson Cooper, MSNBC, Wall Street Journal, and many more. advising on intellectual property issues facing the employers, Robert is accessible, real, professional, and ready to weigh in and providing ongoing employment advice, and ensuring employment comment at a moment’s notice on breaking news. standards compliance.
Shawn Smith SR. SOLUTIONS SPECIALIST SAS CANADA RETAIL PRACTICE @SASCanada
In his current role as Sr. Solutions Specialist, Shawn Smith is responsible for helping clients gain value from current and future investments in analytic retail technologies. Shawn has extensive knowledge and deep domain expertise in retail analytics and in devising and executing strategies to better understand shopper behavior, loss prevention and Omni-channel evolution. In his earlier career, Shawn led many initiatives in implementing key system and software solutions within large Canadian Retailers such as Bata Shoes, Athletes World, Holt Renfrew and most recently Loblaws. In his past roles as a Business Analyst and Chief Data Steward, Shawn has witnessed and experienced first-hand the value of data, and its significant role in the analytics practice.
12 Presenting Sponsor: Exhibitor floor plan
Bar 7 6 SEQ 31 Security Aimia Garda Truck T2
T1 4 21 22 27 28 Panasonic Vector Hart Sys i-Sight RGIS 9 Security 3 March Verisk Net 20 23 26 29 Retail 3SI Mobile FFR I3 Int’l Business 10 Merchandising Security Communication Bank of Canada 2 19 24 25 30 Stanley Interac Samsung RetailNext Diebold Security Inc. Company 11 of Canada Axis Communications 1 12 DataScan WIS Int’l 13 14 16 17 18 ACLAIM Tyco Halo Metrics Checkpoint Moneris Civil Recovery Systems
ORION C ORION D
3SI SECURITY SYSTEMS 26 I-SIGHT 27 ACLAIM CIVIL LOSS RECOVERY SYSTEMS 18 MARCH NETWORKS 9 AIMIA 6 MOBILE BUSINESS COMMUNICATIONS 29 AXIS COMMUNICATIONS INC. 11 MONERIS 17 BANK OF CANADA 10 PANASONIC 4 CANADA ANTI-COUNTERFEITING NETWORK T1 RETAILNEXT, INC. 25 CHECKPOINT SYSTEMS, INC. 16 RGIS CANADA 28 DATASCAN 1 SAMSUNG 24 DIEBOLD COMPANY OF CANADA 30 SEQ SECURITY 7 FFR MERCHANDISING, INC. 20 STANLEY SECURITY SOLUTIONS 2 GARDA TRUCK 31 TORONTO POLICE SERVICES T2 HALO METRICS 14 TYCO 13 HART SYSTEMS/ZEBRA 22 VECTOR SECURITY 21 I3 INTERNATIONAL INC. 23 VERISK RETAIL 3 INTERAC 19 WIS INTERNATIONAL 12
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41604-1-Eng-Loss Prevention Conf-final.indd 1 2015-09-02 9:37 AM
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