16 September International Centre Mississauga CONFERENCE PROGRAM #RCCLP15 @RetailCouncil RCCLPCONFERENCE.CA Produced by Presenting Sponsor @RetailCouncil #RCCLP15 RCCLPConference.ca 1 Dear Delegates, On behalf of this year’s planning committee, it is our pleasure to welcome you to the 2015 Retail Loss Prevention Conference. This year’s dynamic agenda will offer you the latest ways to combat threats to your business while protecting and enhancing your bottom line. With a strong emphasis on cybersecurity, fraud, and organized retail crime, our sessions will provide you with the latest tools to protect your business and enhance your LP strategy. We extend our gratitude to our impressive lineup of speakers, comprised of powerful retailers, industry insiders, and thought leaders. They will enhance your learning with the broadness of their collective scope. We would also like to recognize our sponsors for their generous support, the dedication of our colleagues on the conference planning committee and you, our peers, for your participation in this educational event. We hope that you enjoy this year’s Retail Loss Prevention Conference and we look forward to learning and sharing ideas with all of you. Sincerely, Rui Rodrigues Chair, RCC LP Committee National Director, Loss Prevention Staples Canada Breakthrough technologies Decision Makers Actionable Insights Networking Opportunities Retail Trends Market Disruptors We’ve got it all. Seriously. Thought Leadership continues with RCC Conferences in 2015/2016: Retail West October 7, Vancouver | Presented by DTLQC. October 29, Montreal | Presented by STORE 2016 | May 31-June 1, Toronto 2 LearnPresenting more aboutSponsor: our conferences at RetailCouncil.org/events SCHEDULE–AT-A-GLANCE 7:30 am – 8:00 am Breakfast and Networking 8:00 am – 8:40 am Welcome Remarks & Opening Keynote: Securing Content in an Unsecure World 8:40 am – 9:10 am Organized Retail Crime: Stories from Toronto’s Crime Scene 9:10 am – 9:40 am FBI and Toronto Police Team Up to Combat Cyber Threats, Scams and Fraud Fast Five: Tyco + RCC Thought Leadership Series 9:40 am - 9:45 am Presented by 9:45 am – 10:15 am Networking Break 10:15 am – 11:00 am Morning Concurrent Sessions • Data Breach Response Guide: What You Need to Know • 2014 and 2015 Hottest Legal Developments • Leveraging Analytics to Visualize Loss Prevention Activities and the Investigative Workflow Presented by 11:00 am – 11:30 am The Future of Retail Security and Loss Prevention Fast Five: Iverify + RCC Thought Leadership Series 11:30 am – 11:35 am Presented by 11:35 am – 11:45 am LP Lifetime Achievement Award Presentation 11:45 am – 1:00 pm Lunch and Networking 1:00 pm – 1:45 pm Afternoon Concurrent Sessions • The Future of Payment Fraud • Mobile Crime and Criminalization of Wi-Fi: War Stories and Security Measures • Using Open Source Investigative Techniques to Catch Online Criminals 1:45 pm – 2:15 pm Networking Break 2:15 pm – 2:50 pm Workplace Violence Red Flags, Prediction and Prevention 2:50 pm – 3:20 pm Lessons from the Leaders of Loss Prevention 3:20 pm – 4:00 pm The Boston Marathon Bombing: Leadership Lessons in Incident Response Planning 4:00 pm – 4:05 pm Closing Remarks 4:05 pm – 5:15 pm Networking Reception @RetailCouncil #RCCLP15 RCCLPConference.ca 3 ADVERTISEMENT Analytics at the Till: Loss Prevention By Shawn Smith, SAS Shrinkage is the dirty little secret that retailers don’t want to talk about because the discussion inevitably ends up pointing fi ngers at sta . Thus, loss prevention as a discipline tends to be understa ed. But when you consider that a $20-billion-a-year retailer grapples with the average shrinkage rate of 6-7 percent — amounts to $140 million — a solution to the shrinkage problem could literally pay huge dividends. There are numerous sources of shrinkage (paper, external, spoilage, etc.) where analytics can play a loss prevention role. However, cashier fraud and “sweethearting” — collusion between cashier and customer — which is responsible for signifi cant shrinkage in retail is often overlooked. Identifying at-risk sta before it becomes a problem — for the retailer and the sta er — is a valuable proposition. But applying analytics to cashier transactions isn’t just about catching the bad guys. By detecting high-risk employees early, there’s an opportunity to intervene before they become a problem, for the store and for themselves. Analytics can fi nd training opportunities that have been overlooked. Analytics can refi ne and optimize sta ng processes. Join me today (10:15 a.m. in concurrent session C) during my breakout session and demonstration at the 2015 Retail Council of Canada Loss Prevention Conference. You’ll learn how to use analytics to visualize loss prevention activities and the investigative workfl ow. For more insights on loss prevention read my complete article: sas.com/ca/rcclp2015 Shawn Smith, Senior Solutions Specialist, SAS Canada Retail Practice About SAS SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW.® Learn more sas.com/ca/rcclp2015 4 Presenting Sponsor: SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. © 2015 SAS Institute Inc. All rights reserved. S144663US.0815 Wednesday. September 16, 2015 7:30 am – 8:00 am 9:10 am – 9:40 am Breakfast & Exhibits Open FBI and Toronto Police Team Up to Combat Orion CD Cyber Threats, Scams and Fraud Orion AB 8:00 am – 8:40 am There is the Internet that you and I use. There is Conference Opening and Welcome Remarks the other Internet that we don’t. Law enforcement agencies invest a great deal of time and effort Orion AB tracking down the dark websites that are, in effect, CONFERENCE CO-CHAIRS supporting crime including counterfeit goods, diverted/stolen property, and fraud. Attend this Rui Rodrigues NATIONAL DIRECTOR, LOSS PREVENTION session to hear how FBI has teamed up with Toronto STAPLES CANADA Police to fight retail cybercrime and how you can help as an LP professional. Michael LeBlanc SVP, MARKETING & DIGITAL RETAIL RETAIL COUNCIL OF CANADA Nathan Dayler DETECTIVE CONSTABLE, COMPUTER CYBER CRIMES SECTION Securing Content in an Unsecure World TORONTO POLICE SERVICE Orion AB Douglas Domin In response to multiple data breaches over the ASSISTANT LEGAL ATTACHÉ past few years, several retailers decided to hire FEDERAL BUREAU OF INVESTIGATIONS, TORONTO OFFICE Chief Information Security Officers to oversee 9:40 am-9:45 am information security, data protection and vulnerability management, reporting directly to the CIO. Fast Five: Tyco + RCC Thought Leadership Series The Digital Store In this opening keynote session, learn how Jamil Farshchi successfully protected some of the world’s Orion AB most sensitive information assets, including nuclear In this quick session Tyco will offer a glimpse into weapons, financial systems and networks, and their company, and how they’ve come up with complex technologies such as the space shuttle, solutions to help you manage your organization’s loss Hubble Telescope, and Mars Rover. prevention program. Jamil Farshchi Robert Miller CHIEF INFORMATION SECURITY OFFICER SALES DIRECTOR US WEST / CANADA THE HOME DEPOT TYCO INTEGRATED SECURITY CANADA INC. 8:40 am – 9:10 am Wilfredo Toro MANAGER, PRODUCT SUPPORT Organized Retail Crime: Stories from Toronto’s TYCO INTEGRATED SECURITY CANADA INC. Crime Scene Presented by Orion AB Bill Blair, former Chief of Toronto Police, will share 9:45 am – 10:15 am some of the most detrimental organized retail crime Networking Break cases that he investigated during his 35 years of service with the Toronto Police. Chief Blair will share Orion CD his unique perspective on leadership and will also offer advice on how LP teams could successfully work with law enforcement officials to combat crime. Bill Blair FORMER CHIEF TORONTO POLICE @RetailCouncil #RCCLP15 RCCLPConference.ca 5 10:15 am – 11:00 am Leveraging Analytics to Visualize Loss Prevention Activities and the Investigative Workflow Morning Concurrent Sessions Orion AB Data Breach Response Guide: What You Need to Know Find out how analytic visualizations can be leveraged to enhance the reports and exploratory tools required Lyra to support retail loss prevention activities, with a Data breaches can be complex and how your specific focus on how Point of Sale (POS) data may organization responds can mean the difference be analyzed. between a brief disruption and a major meltdown. This in-depth session will provide steps for creating, Viewed through the lens of various LP personas implementing and improving a data breach response including head office employees, store management, plan in your business. Learn what to do during and loss prevention investigators, specific examples the first 24 hours of a breach, how to notify your will be presented as well as the role that analytics customers and employees, and how to create the may play in mitigating these risks. most positive outcome for all involved. Attend this session and build your response guide before you Shawn Smith need it. SR. SOLUTIONS SPECIALIST, RETAIL SAS INSTITUTE OF CANADA Dina Kamal Presented by PARTNER, CYBER RISK SERVICE DELOITTE CANADA 2014 and 2015 Hottest Legal Developments 11:00 am – 11:30 am Pegasus The Future of Retail Security and 2014 and 2015 have been busy with legal Loss Prevention developments making headlines, legislative Orion AB amendments and employment decisions from courts, Christian Leuprecht, Canadian National Security tribunals and labour arbitrators.