Automation of America's Offices, 1985-2000

Automation of America's Offices, 1985-2000 December 1985 NTIS order #PB86-185055 Recommended Citation: U.S. Congress, Office of Technology Assessment, Automation of America Offices (Washington, DC: U.S. Government Printing Office, OTA-CIT-287, December 1985). Library of Congress Catalog Card Number 85-600623 For sale by the Superintendent of Documents U.S. Government Printing Office, Washington, DC 20402 . Foreword Automation of America Offices, 1985-2000, assesses the consequences of the continuing and rapid introduction of information and telecommunications technologies in offices: the workplace of about 45 million Americans. The use of com- puters and new communication systems in offices is bringing about fundamental changes in employment patterns, the skills needed for white-collar occupations, and the quality of worklife and the office environment. These changes will affect all industry sectors, since office work is a growing component of every industry as well as all public sector organizations. The study, requested by the Senate Committee on Labor and Human Re- sources and the House Committee on Education and Labor, will also be of interest to many other congressional committees because it addresses a wide range of sub- jects of concern to industry, government, and educational institutions, and to em- ployers, employees, and their organizations. OTA wishes to thank the many people and organizations that contributed to this assessment through advisory panels, workshops, interviews, and other means of sharing their information and experience with us. The final responsibil- ity for the study, however, rests with OTA. Director ///. Automation of America’s Offices Advisory Panel Charles E. Branscomb Henry C. Lucas Vice President, Telecommunications Chairman Communication Products Division Department of Computer Applications and IBM Corp. Information Systems Graduate School of Business Dennis Chamot New York University Associate Director Department for Professional Employees Lois Martin AFL-CIO Processing Services Director FBS Information Services Robert L. Chartrand Senior Specialist Karen Nussbaum Congressional Research Service Executive Director Library of Congress Nine-to-Five: National Association of Working Women Marvin Dainoff Professor of Psychology Robert M. Peabody Miami University Assistant Vice President and Director of Office Automation Rosalyn L. Feldberg Mutual of Omaha Visiting Research Scholar Henry A. Murray Research Center Randy J. Pile, Jr. Radcliffe College Department Head AT&T Information Services Thomas G, Hermann Chairman, Law Office Technology Committee Robert Ellis Smith American Bar Association Editor and Owner Squire, Sanders, and Dempsey Privacy Journal Robert C. Hughes Vernell K. Munson Sutherland Vice President and Group Manager President Business and Office Systems Marketing Knowledge Systems Digital Equipment Corp. Ralph E. Upton, Jr. Barbara B. Hutchinson Director Director, Women’s Division St. Augustine Technical Center The American Federation of Government Employees iv Automation of America’s Offices: OTA Assessment Staff John Andelin, Assistant Director, OTA Science, Information, and Natural Resources Division Fred W. Weingarten, Program Manager Communication and Information Technologies Program Project Staff Vary T. Coates, Project Director Benjamin C. Amick III, Analyst Marjory S, Blumenthal, Analyst Janet DeMott, Detailee-DHHS M. Karen Gamble, Analyst Mary Ann Madison, Research Analyst Zalman Shaven, Senior Analyst Administrative Staff Liz Emanuel Shirley Gayheart Patricia Keville Renee Lloyd Audrey Newman Contractors and Consultants Eileen Appelbaum Christopher P. Astriab Alan Porter Georgia Tech Research Corp. Larry Hirschorn University of Pennsylvania Joan Greenbaum Institute for Labor Education and Research, Inc. Larry McClure Northwest Regional Educational Laboratory William Neufeld Jon Turner New York University Anne Posthuma University of Sussex, United Kingdom Tora Bikson Rand Corp. Kathleen Christensen Research Foundation of the City University of New York Leslie Schneider Harvard University, Kennedy School of Government Marlene Thorn IMT Associates Alan Westin Educational Fund for Individual Rights Office Automation in Federal Agencies Lewis B. Arnold Tom Kurihara Systems Policy Staff, Office of Information U.S. Department of Transportation Technology Christos Kyriazi Justice Management Division Management Information Services U.S. Department of Justice U.S. Department of Commerce K, C. Bacher Alan Kotok HQ/USAF/DAX Chief of Planning and Development Staff The Pentagon U.S. Information Agency Ross Bainbridge Coyeen Lawton Information Resources Office of the Assistant Secretary for Administration U.S. General Accounting Office and Management Roger Bullock U.S. Department of Labor Director, Information Resources Barry Leonard Federal Maritime Commission Acting Director, Foreign Affairs Data Processing Eliot Christian Center Office of the Associate Administrator for U.S. Department of State Information Resources Management Howard E. Lewis Veterans Administration Director of Information Systems ‘Claire Dolan U.S. Department of Energy Human Resource Management Analyst Steven Malphrus Internal Revenue Service Federal Reserve Board PM/HR/HRT Hal Niebel Barry L. Freedman Information Systems Office Manager, OMB Systems U.S. Department of State Automated Systems Division, Office of Administration Charles B. Newton Executive Office of the President Office of Information Resources Management Federal Emergency Management Agency Esther Georgatos Office of Data Management and Telecommunications Ern Reynolds Veterans Administration Special Assistant to the Deputy Undersecretary for Intergovernmental Affairs, Office Michael J. Gilbride of the Secretary Chief of the Office Automation Division (office of the Managing Director U.S. Department of Health and Human Services Federal Communications Commission Jack J. Sharkey Director, Office of Data Management and Carolyn Hahn Telecommunications U.S. Department of Transportation Veterans Administration Terrell Hicks John Strain Director of Management Systems Office of the Assistant Secretary, Program and Tennessee Valley Authority Resources Management Charles Hudnall U.S. Department of the Treasury Information Processing Staff, Office of the Wally Velander Assistant Director for Administration Office of the Associate Administrator for National Science Foundation Management David Johnson National Aeronautics and Space Administration Office of Information Resources Management Lydelle Wertheimer Agency for International Development Human Resources Technology Group H. Kasprzak Internal Revenue Service Department of the Army HqDA, DAIM-PSP vi Office Automation Quality of Worklife Workshop Nicholas Ashford Mary Murphree Director, Center for Policy Alternatives Regional Administrator, New York Women’s Bureau Massachusetts Institute of Technology U.S. Department of Labor Dean Baker Diana Roose Associate Professor, UCLA School of Public Health Research Director Center for Health Sciences Nine-to-Five Tora Bikson Jan Rowland Senior Scientist Epidemiologic Consultant Rand Corp. Art Rubin David Celentano Research Psychologist, Center for Building Department of Behavioral Science and Health Technology Education National Bureau of Standards School of Hygiene and Public Health The Johns Hopkins University Steven Sauter Section Chief, DHHS PHS CDC NIOSH Michael Delarco Applied Psychology and Ergonomics Branch Program Manager, Air, Toxics, and Radiation Monitoring Research Agency Lawrence Schleifer Stress & Motivation Research Section, DHHS PHS Ray Donnelly CDC NIOSH Occupational Safety and Health Administration Applied Psychology and Ergonomics Branch U.S. Department of Labor Tapas Sen Charles E. Grantham Division Manager, Human Resources Human-Technology Specialist, Local/Office Systems AT&T Honeywell, Inc. Richard P. Shore Judy Gregory Bureau of Labor Management Relations and Research Associate, Department for Professional Cooperative Programs Employees U.S. Department of Labor AFL-C1O Michael Smith Mary Haan Associate Professor, Department of Industrial University of California, Berkeley Engineering University of Wisconsin Bonnie Johnson Corporate Strategic Staff Jeanne Stellman Intel Associate Professor, School of Public Health Columbia University Susan Klitzman Division of Environmental Sciences, School of Public Jon Turner Health Department of Computer Applications and Columbia University Information Systems Graduate School of Business Philip Kraft New York University Center for Survey Research University of Massachusetts Hal Vreeland Center for Preventive Research Andrea LaCroix National Institute of Mental Health Post-Doctoral Fellow, Department of Epidemiology School of Hygiene and Public Health The Johns HQpkins University Charlotte LeGates Director of Communications Computer and Business Equipment Manufacturers Association vii Reviewers and Other Contributors Eileen Appelbaum Laura Johnson Temple University Social Planning Council of Metro Toronto Walt Baker IBM Corp. Judith Karnm Bentley College Tora Bikson Rand Corp. Kenneth Kraemer University of Southern California, Irvine Robert Bednarzik U.S. Department of Labor Charlotte LeGates Computer and Business Equipment Manufacturers Sharon Canter Association Manpower Temporary Services Dave LeGrande Kathleen Christensen Communications Workers of America City University of New York Dennis Little Steve Coil Merit Systems Protection Board Inc. Magazine Andrea Long Keith Cooley University of Michigan MSA

Load more