User Guide Sky V
Total Page:16
File Type:pdf, Size:1020Kb
Phonak SkyTM V (V90/V70/V50/V30) User Guide This user guide is valid for: Wireless models CE mark applied Phonak Sky V90-M 2016 Phonak Sky V90-P 2016 Phonak Sky V90-SP 2016 Phonak Sky V90-UP 2016 Phonak Sky V90-RIC 2016 Phonak Sky V70-M 2016 Phonak Sky V70-P 2016 Phonak Sky V70-SP 2016 Phonak Sky V70-UP 2016 Phonak Sky V70-RIC 2016 Phonak Sky V50-M 2016 Phonak Sky V50-P 2016 Phonak Sky V50-SP 2016 Phonak Sky V50-UP 2016 Phonak Sky V50-RIC 2016 Phonak Sky V30-M 2016 Phonak Sky V30-P 2016 Phonak Sky V30-SP 2016 Phonak Sky V30-UP 2016 Phonak Sky V30-RIC 2016 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Model Battery type c Sky V-M (V90/V70/V50/V30) 312 c Sky V-P (V90/V70/V50/V30) 13 c Sky V-SP (V90/V70/V50/V30) 13 c Sky V-UP (V90/V70/V50/V30) 675 c Sky V-RIC (V90/V70/V50/V30) 13 Earpiece c Dome c Classic earmold c cShell c SlimTip Your hearing care professional: 3 Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids. For more information about features and benefits, simply contact your hearing care professional. Phonak – life is on www.phonak.com Download the Phonak Support App To have an individual and interactive user guide always with you, download the Phonak Support App on your mobile device. For more information please visit: www.phonak.com/supportapp Contents Your hearing aid 1. Quick guide 6 2. Parts of the hearing aid 8 Using the hearing aid 3. Left & right hearing aid markings 11 4. On/Off 12 5. Batteries 13 6. Putting on the hearing aid 17 7. Removing the hearing aid 19 8. Push button/indicator light 21 9. Volume control 23 Further Information 10. Roger for conversation in noise and over distance 24 11. Use of Roger receiver 26 12. Other wireless accessories 31 13. Care and maintenance 32 14. Service and warranty 35 15. Compliance information 37 16. Information and description of symbols 42 17. Troubleshooting 46 18. Important safety information 48 5 1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Sky V-M Sky V-P, V-SP, V-UP, V-RIC Changing batteries Sky V-P, V-SP, V-UP Sky V-M / V-RIC 1 2 3 Remove the sticker Open the battery Place battery in the battery from the new door. For secured door with the “+” symbol battery and wait battery doors refer facing upwards. two minutes. to chapter 5.2. 6 On/Off For instruction for secured battery doors refer to chapter 5.2. On Off Push button/indicator light The push button on your hearing aid can have various functions. For indicator light refer to chapter 8. Volume control Sky V-P, V-SP, V-UP and V-RIC: To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards. 7 2. Parts of the hearing aid The pictures below show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Or comparing your hearing aid with the following shown models. Pay attention to the shape of the hearing aid and if a volume control is present. Possible earpieces for different models Dome SlimTip Sky V-M/P/RIC Sky V-M/P/RIC cShell Classic earmold Sky V-RIC Sky V-M/P/SP/UP 8 Sky V-M * Push button Tube Battery door Earpiece: dome Anchor (detachable) Sky V-P *, V-SP * & V-UP * Hook / sound output Push button Volume control Battery door Classic earmold (detachable) * Also available with secure solution for children below 36 months, refer to chapter 5.2 9 Sky V-RIC Push button Tube Volume control Anchor (optional) Battery door Speaker (without earpiece attached) Sky V-RIC is not recommended for the use with children below 8 years. 10 3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. Sky V-M Sky V-P, V-SP, V-UP, V-RIC Blue marking for left hearing aid. Red marking for right hearing aid. 11 4. On/Off The battery door is also the on/off switch. To open secured battery doors refer to chapter 5.2. 1 Closed battery door = hearing aid is on 2 Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody. 12 5. Batteries 5.1 Insert battery (standard battery doors) Sky V-P, V-SP, V-UP Sky V-M, V-RIC 1 2 3 Remove the sticker Open the Place battery in the battery from the new battery door. door with the “+” symbol battery and wait facing upwards. two minutes. If the battery door is secured for smaller children continue to read the important information below, and refer to specific instructions in chapter 5.2 for inserting the battery. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door can be damaged. 13 Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (312, 13 or 675) by: • Checking “Your hearing aid details” on page 3. • Checking the marking on the inner side of the battery door. • Checking the following table. Model Zinc-air Color IEC ANSI battery marking on code code size package Phonak Sky V-M 312 brown PR41 7002ZD V-P, V-SP, V-RIC 13 orange PR48 7000ZD V-UP 675 blue PR44 7003ZD 14 Please ensure you use the correct type of battery in your hearing aids (zinc-air). Please also read chapter 18.2 for further information on product safety. 5.2 Insert battery with a secured battery door All Sky V models (except Sky V-RIC) can be fitted with a secured battery door if needed for safety reasons (children below 36 months). Before starting, please read the important information in chapter 5.1 regarding batteries. 1 2 3 Remove the sticker Open the secured battery door with the special from the new tool given by your hearing care professional as battery and wait picture 2 and 3 show, or use a pen tip. two minutes. 15 4 Place battery in the battery door with the “+” symbol facing Sky V-P, V-SP, V-UP upwards. Sky V-M The battery is only secured when the battery door is closed properly. Always check after closing, that the battery door can’t be opened by hand. 16 6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold 1 Take the earmold up to your ear and place the ear canal part into your ear canal. 2 Place the hearing aid behind your ear. 3 Insert the upper part of the earmold into the upper part of the bowl of your ear. 17 6.2 Putting on the hearing aid with dome, SlimTip or cShell 1 Place the hearing aid behind your ear. 2 Insert the earpiece into your ear canal. 3 If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid. 18 7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold 1 Lift the hearing aid above the upper part of your ear. 2 Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid. 19 7.2 Removing the hearing aid with dome, SlimTip or cShell 1 Gently pull on the bend of the tube and remove the hearing aid from behind the ear. In very rare cases, your earpiece can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the earpiece does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal. 20 8. Push button/indicator light The push button on your hearing aid can have various functions or may not be active. This depends on the programming of the hearing aid which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this. Optional indicator light integrated in push button Parents and caregivers of infants and young children can easily be informed about the hearing aid status with an optional indicator light (all models except Sky V-RIC).