Education, Communities and Organisational Development Corporate Directorate Improvement Plan 2019/22 This document can be made available in other languages, large print, and audio format upon request. Arabic Cantonese Gaelic Hindi Mandarin Polish Punjabi Urdu Organisational Development, Policy and Communications, Municipal Buildings, Greenock, Inverclyde, PA15 1LY 01475 717171
[email protected] Contents 1. Introduction by the Corporate Director, Education, Communities and Organisational Development ...... 3 2. Strategic Overview ................................................................................................................................ 4 2.1 Purpose and scope of the Directorate ............................................................................................ 4 2.2 National and local context .............................................................................................................. 6 2.3 Customer focus .............................................................................................................................. 7 2.4 Equality .......................................................................................................................................... 8 2.5 Sustainability of the environment .................................................................................................... 9 2.6 Risk management .......................................................................................................................... 9 2.7 Competitiveness