Fundação Getulio Vargas Escola De Administração De Empresas De São Paulo
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FUNDAÇÃO GETULIO VARGAS ESCOLA DE ADMINISTRAÇÃO DE EMPRESAS DE SÃO PAULO JOSÉ ROBERTO PRADO FILHO MUSIC COLLECTING BEHAVIOR AND EXPERIENCE IN THE STREAMING ERA IN BRAZIL SÃO PAULO 2018 JOSÉ ROBERTO PRADO FILHO MUSIC COLLECTING BEHAVIOR AND EXPERIENCE IN THE STREAMING ERA IN BRAZIL Thesis presented to Escola de Administração de Empresas de São Paulo of Fundação Getulio Vargas, as a requirement to obtain the title of Master in International Management (MPGI). Knowledge Field: Gestão e Competitividade Em Empresas Globais Adviser: Prof. Dr. Maurício Morgado SÃO PAULO 2018 Prado Filho, José Roberto. Music collecting behavior and experience in the streaming era in Brasil / José Roberto Prado Filho. - 2018. 176 f. Orientador: Maurício Gerbaudo Morgado. Dissertação (MPGI) - Escola de Administração de Empresas de São Paulo. 1. Música – Colecionadores e coleções. 2. Comportamento do consumidor. 3. Tecnologia streaming (Telecomunicação). 4. Morgado, Maurício Gerbaudo. I. Morgado, Maurício Gerbaudo. II. Dissertação (MPGI) - Escola de Administração de Empresas de São Paulo. III. Título. CDU 658.8.012.1 Ficha catalográfica elaborada por: Raphael Figueiredo Xavier CRB SP-009987/O Biblioteca Karl A. Boedecker da Fundação Getulio Vargas - SP JOSÉ ROBERTO PRADO FILHO MUSIC COLLECTING BEHAVIOR AND EXPERIENCE IN THE STREAMING ERA IN BRAZIL Thesis presented to Escola de Administração de Empresas de São Paulo of Fundação Getulio Vargas, as a requirement to obtain the title of Master in International Management (MPGI). Knowledge Field: Gestão e Competitividade Em Empresas Globais Approval Date 23/07/2018 Committee members: _____________________________ Prof. Dr. Mauricio Gerbaudo Morgado _____________________________ Prof. Dr. Benjamin Rosenthal _____________________________ Prof. Dr. George Bedinelli Rossi ACKNOWLEDGEMENT Firstly, I would like to thank my parents Elisabeth and José for their unconditional love and support throughout my life, always backing me up, regardless of the path I have chosen. Thank you Mariana, my sister, for understanding and caring. I am very grateful to have my family around during this difficult time. To Alexander Yermakov, for his full support, patience, help, love and guidance during those three years of masters. I could not have done this without your help; thank you for guiding me thus far. You are my sunshine. To my supervisor, Mauricio Morgado, for his continuous support throughout the development of this thesis, his brilliant insights, passionate ideas and suggestions. I could not have imagined having a better advisor and mentor for my Masters study. To my dear friends, old and new, for their support and patience during this period - you made it easier for me to reach this point in my life. To all the people I have met through this program and stayed in touch with, I am very happy our paths have crossed. To all collectors that have accepted to participate in my research, a HUGE THANK YOU. This thesis would not exist without your testimonies, trust and openness to talk to me about your precious collections. From a collector to another collector, I can only appreciate the honesty and long hours we spent talking about music. Lastly, thank you Eliene Soares da Silva for your continuous kind support and the MPGI team at Fundação Getulio Vargas for this opportunity. This program allowed me to grow as a person and overcome many challenges, but most importantly, reach my dream of building a career abroad. Merci mille fois! ABSTRACT This study examines music collecting behavior and experience in the streaming era. Twelve in-depth, qualitative interviews were carried out to explore the nature of analog music collecting in Brazil and to understand the relationship between the physical objects and the collectors. The evidence suggests that music collectors do identify with the term collector and their sense of Self is derived from it. The way music is consumed will vary depending on the occasion, with streaming being used on the go and vinyls and cds as a ritual to be performed at home, as collectors have a need to touch the objects and enjoy the music as a whole experience. There is a prevalence of masculine behavior in collecting. The collecting behavior can be seen by some as addictive and collectors will show signs of addiction often times. Buyers will show conflicting patterns, varying from rational to emotional purchasing behaviors. As collectors started to acquire their objects in early teenage years, their music taste today is the same genre as that time of their lives. There is an element of nostalgia in their current music consumption, often times to fulfill a wish that could not be satisfied at the time for lack money or lack of access. The topic is relevant for any music businesses, analog or digital, such as record label, music and memorabilia e-commerce, streaming services, collector groups and auction platforms, considering music consumption is broad and can be economically explored in many different ways. KEY WORDS: collecting, music, streaming, analog music, collector, consumer behavior. RESUMO Este estudo tem como objetivo examinar o comportamento e experiência de colecionadores na era do streaming. Doze entrevistas qualitativas em profundidade foram conduzidas para explorar a natureza de colecionadores de música analógica no Brasil e para compreender a relação entre os objetos físicos e os colecionadores. A evidência aponta que os colecionadores de música se identificam com o termo colecionador e seu senso de Self deriva deste. A forma como a música é consumida varia conforme a ocasião, sendo o streaming usado durante o transporte e vinis e cds como um ritual a ser feito em casa, já que os colecionadores têm uma necessidade de tocar o objeto e desfrutar da música como uma experiência completa. Existe uma prevalência de comportamento masculino no ato de colecionar. O comportamento de colecionar pode ser visto por alguns como viciante e colecionadores demonstram sinais de vício certas vezes. Consumidores demonstram padrões conflitantes, variando de comportamentos de compra racionais à emocionais. Como os colecionadores começaram a adquirir objetos durante a adolescência, o gosto musical hoje é do mesmo gênero daquela época. Existe um elemento de nostalgia no consumo musical atual, às vezes para suprir um desejo que não pode ser satisfeito na época por falta de dinheiro ou acesso. O tópico é relevante para qualquer negócio da música, analógico ou digital, tais como gravadoras, e-commerce de objetos e música, serviços de streaming, grupos de colecionadores e plataformas de leilão, considerando que o consumo de música é amplo e pode ser explorado de diversas formas diferentes. KEY WORDS: colecionar, música, streaming, música analógica, colecionador, comportamento do consumidor. TABLE OF CONTENT 1. Introduction ...................................................................................................................... 10 1.1. Statement .............................................................................................................. 11 2. A note to the reader ......................................................................................................... 12 3. Literature review .............................................................................................................. 13 3.1. Collecting ............................................................................................................... 13 3.2. The collecting process ........................................................................................... 13 3.3. Collecting is focused on structure .......................................................................... 16 3.4. Collecting plays an active role in constructing the Self ........................................... 16 3.5. Collectors as a subculture ...................................................................................... 18 3.6. Thrill of the hunt ..................................................................................................... 19 3.7. Addictive and compulsive consumption .................................................................. 20 3.8. Dichotomy of collecting behavior ............................................................................ 21 3.9. Collecting and gender ............................................................................................ 22 3.10. Collecting perfect objects ..................................................................................... 23 3.11. Collecting sacred objects ..................................................................................... 23 3.12. Music and nostalgia ............................................................................................. 24 3.13. Evolution of music market .................................................................................... 25 3.14. Digital music lacks physical aspects crucial for collecting ..................................... 28 3.15. Options for physical collecting are vanishing ........................................................ 28 3.16. Literature review summary chart .......................................................................... 29 4. Methodology .................................................................................................................... 32 4.1. Data saturation ...................................................................................................... 32 4.2. Characteristics of the sample ................................................................................