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Activity Report 2017/18 1 ACTIVITY REPORT 2017/18 2017/18 REPORT ACTIVITY Summary

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Activity Report 2017/18 1 ACTIVITY REPORT 2017/18 2017/18 REPORT ACTIVITY Summary Activity Report 2017/18 1 ACTIVITY REPORT 2017/18 2017/18 REPORT ACTIVITY summary 02 A year characterised by growth 04 A global network, a cross-disciplinary know-how 06 An independent & solid Group 08 History 09 MULTI-SECTOR EXPERTISE 10 Major projects with a ‘start-up’ mindset 14 Agile & inventive culinary expertise 16 Knowing how to mobilize talent 18 Innovation at the heart of our practices 20 Digital technology & industrial intelligence at the heart of our activities 22 A global overview of our responsibilities 25 RESULTS 2017/18 BY DIVISION 26 Americas division 27 Europe division 28 North Africa & Middle East division 29 Southern Africa division 30 Asia & Pacific division 31 RESULTS 2017/18 BY ACTIVITY 32 Inflight All around the world men and women of Newrest 33 Retail make its agility, its power 34 Catering and its inventiveness. 35 Remote site 36 Rail 2 3 A year Group turnover evolution in million euros 2,200 M€ 1,874.9 2,000 M€ 1,807.9 characterised 1,800 M€ 1,693.6 1,600 M€ 1 ,495.0 1 357.6 ACTIVITY REPORT 2017/18 REPORT ACTIVITY 1,400 M€ 1,318.5 by growth 1,200 M€ 1,085.0 987.3 1,252.9 1,000 M€ 893.9 1,118.9 716.0 954.9 Seeing both change and modernization, 2017/18 was 800 M€ 618.2 638.6 880.3 600 M€ 662.0 marked by a growth of 8.4% of consolidated turnover 307.1 595.1 400 M€ 261.0 569.5 to reach 1,357.6 million euros. These highly satisfactory 384.6 432.1 200 M€ 282.1 372.6 results will enable the Group’s business to enter a new era. 196.0 241.5 0 M€ 2004 / 05 05 / 06 06 / 07 07 / 08 08 / 09 09 / 10 0 / / 2 2 / 3 3 / 4 4 / 5 5 / 6 6 /7 207 /8 This was a key growth period for the In ight sector with the Group’s Consolidated turnover Managed turnover (including Saudia Catering) important new contracts for the management of major hubs for international airlines. For example, we began serving Delta Air Lines ights from Salt Lake City and Raleigh-Durham, and Air Canada Our global deve- The first production unit to be automated was London Heathrow. from Montreal. lopment plan will Since then, we have incorporated intelligent robotization into pro - involve the partial duction centres where this technology is needed. The Group reached a major milestone automation of our In terms of innovation, our ERP (Enterprise Resource Planning) in its expansion this year with production units software Winrest is now accessible to our employees throughout the construction of two production to improve working the industrial process through the use of tablets. A large part of our truck fleet has also been renovated with the purchase of vehi- units in the United States of America conditions and 1,874.9 M€ cles equipped with the latest technological advances to approaches to provide more Sales under and one additional unit in Canada. to aircraft more reliable and safe. management 207/8 reliable information (including Saudia Catering) To support this modernization plan we have decided to expand The start of operations in this country will lead the way for strong and services for our Graduate Program and recruit close to 100 young people from growth on the American continent in future years. Investment in our customers. around the world. They will be supported and trained in their oper - ServiHoteles in Colombia will also enable us to accelerate develop - ational duties by our Group managers in order to rapidly develop 1,357.6 M€ ment of Catering & Remote site activities in South Consolidated sales 207/8 them into managers and to involve them in the Group’s growth. America. Lastly, to support its sustainable development policy, Newrest We have strengthened our presence in the Rail has continued its initiatives by supporting local populations in all sector thanks to positive sales results in France Groupʼs countries in which it works and at remote sites in particu- on the SNCF TGV and ‘Intercités’ trains routes and lar by promoting the establishment of local supply chains. improvements in customer satisfaction. We also We would like to thank our customers for their loyalty, our employ - won major contracts such as Al Haramain high- ees for their agility and inventiveness and our partners for their speed trains in Saudi Arabia and the Moroccan Al trust. We believe that we have all the ingredients required for a Boraq train with ONCF. great year in 2018/19. Our global development plan will involve the par - ▲ + 8.4% tial automation of our production units to improve Consolidated turnover working conditions and to provide more reliable increase in 207/ 18 information and services for our customers. With this in mind, we have integrated experts into our teams and equipped 14 production units with col- Olivier Sadran & Jonathan Stent-Torriani, laborative robots, commonly known as ‘Cobots’. Group’s Co-CEOs 4 5 CATERING UNLIMITED — A global network, a cross- 4 disciplinary know-how 49 1,369.6 M€ 32,000 1.2 M Activity countries of sales under employees meals served sectors for unlimited across the world management 207/ 8 worldwide per day (excluding Saudia Catering) ACTIVITY REPORT 2017/18 REPORT ACTIVITY performance Austria Belgium Inflight Croatia Cyprus France 35 584.7 M€ 9,914 328,541 French West Indies countries Greece NORTH AFRICA of sales under employees meals served across the world Netherlands Algeria management 207/ 8 worldwide per day Portugal Angola (excluding Saudia Catering) Reunion Island Egypt Spain Guinea-Conakry Switzerland Liberia United Kingdom Morocco Tunisia Europe MIDDLE EAST Catering Bahrain Qatar & Remote site Saudi Arabia Sultanate of Oman United Arab Emirates 34 443.8 M€ 17,173 788,255 countries of sales under employees meals served North Africa across the world management 207/ 8 worldwide per day (concerned by at least (excluding Saudia Catering) & Middle East one activity) Rail 7 297.8 M€ 3,679 49,900 countries of sales under employees meals served across the world management 207/ 8 worldwide per day Asia & Pacific (excluding Saudia Catering) French Polynesia Laos New Caledonia Philippines Retail Southern Africa Cameroon 18 43.3 M€ 1,234 33,305 Congo-Brazzaville countries Gabon of sales under employees meals served across the world Americas Ghana management 207/ 8 worldwide per day Madagascar (excluding Saudia Catering) Bolivia Mozambique Canada Nigeria Chile South Africa Colombia Tanzania Costa Rica Uganda Mexico Zambia Panama Peru United States of America 6 77 An agility An independent enabled by a tight & solid group structure ACTIVITY REPORT 2017/18 REPORT ACTIVITY Newrest records signifi- 2 CEOs cant turnover increases gy r divisions each year – mainly organic e Aurélie Olivier Laurac Emmanuel n Gueguen René Vice president Leprêtre y s Vice president Americas division Vice president – which rewards the efforts Asia & Pacific division Southern Africa division 16 Toronto, executive Manila, Johannesburg, and expertise of the Group’s CANADA board PHILIPPINES SOUTH AFRICA employees. Newrest is still members the only catering company 6 51 to work in all sectors division matrix of the food service industry. directors members Olivier Sadran & Jonathan Stent-Torriani 32,000 Co-CEOs employees Marc Starké Alexandre Lelièvre Olivier Suarez Vice president Area manager Vice president North Africa & South America Europe division Middle East division Bogota, Toulouse, Casablanca, COLOMBIA FRANCE MOROCCO Henri FISZER Partner ▲ + 8.4% + 4 M€ - 0.1 Growth in 207/8 Positive net cash Leverage ratio Christophe Bajon Pierre Brugère Marie Chiner Élodie Teresa Espada IT services Senior Vice president Internal Audit & major Deutschmeyer QHSE director Sales & Marketing project director Human Resources director director A solid group matrix 88.7% Managers When a company’s growth is significant, it must have a robust financial structure. The Newrest group’s share capital is mainly held by its man- Jessica Hayes Matthieu Jeandel José Xavier Palaise Giammarco Paronitti agement - 88.7% of the capital is held by more Commercial Vice president Finance Manich Grau General secretary Commercial than 340 of its managers - the rest of the shares director Inflight & Administration TRE3 director director Rail belonging to trusted private investors. Newrest is the only worldwide catering company without net debt. 1.9% As a result, the company is in control of its stra - 11.3% DUTI PARTICIPATION Emmanuelle Puig André Rodionoff tegic choices and continues to favour long-term Financial Pascal Regimbaud Executive board 9.4% Senior Vice president Vice president Vice president members sustainable growth over short-term profitability. investors PRIVATE EQUITY FUNDS Strategy Remote site Catering France 8 9 2018 Start-up USA Newrest opens two major production units for Delta Air Lines, successfully expanding ACTIVITY REPORT 2017/18 REPORT ACTIVITY its establishment on the American continent. 2017 MULTI-SECTOR EXPERTISE Starting of operations in Laos / 2016 Newrest Restauration acquired 100% of Coralys Company’s Shares in early 2017 expertise Multi-sector Acquisition of Apetito and joint venture with Coralys in France / Joint venture with ASL in Nigeria / Starting of operations in Colombia A 2015 Acquisition of Casa Phillips in Costa Rica / 2014 Starting of operations in New Caledonia multi-sector Acquisition of Atasa in Morocco / Acquisition of 100% of First Catering in Ghana, in Zambia and South Africa 2013 Joint venture dnata Newrest in South Africa and Newrest Gulf in Qatar, Kuwait, know-how 2012 Bahrein et aux UEA / Award of SNCF train Joint venture with SOS in the contract in France Philippines and RedMed in Algeria / IPO Saudia Airlines Catering Newrest is the only catering 2010 company to work in all Acquisition of ‘Compagnie des Wagons-Lits’ / Acquisition of Airshop segments of the industry.
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