Activity Report 2017/18 1 ACTIVITY REPORT 2017/18 2017/18 REPORT ACTIVITY Summary

Activity Report 2017/18 1 ACTIVITY REPORT 2017/18 2017/18 REPORT ACTIVITY summary

02 A year characterised by growth 04 A global network, a cross-disciplinary know-how 06 An independent & solid Group 08 History 09 MULTI-SECTOR EXPERTISE 10 Major projects with a ‘start-up’ mindset 14 Agile & inventive culinary expertise 16 Knowing how to mobilize talent 18 Innovation at the heart of our practices 20 Digital technology & industrial intelligence at the heart of our activities 22 A global overview of our responsibilities 25 RESULTS 2017/18 BY DIVISION 26 Americas division 27 Europe division 28 North Africa & Middle East division 29 Southern Africa division 30 Asia & Pacific division 31 RESULTS 2017/18 BY ACTIVITY 32 Inflight All around the world men and women of Newrest 33 Retail make its agility, its power 34 Catering and its inventiveness. 35 Remote site 36 Rail 2 3 A year Group turnover evolution in million euros 2,200 M€ 1,874.9 2,000 M€ 1,807.9 characterised 1,800 M€ 1,693.6 1,600 M€ 1 ,495.0 1 357.6 ACTIVITY REPORT 2017/18 REPORT ACTIVITY 1,400 M€ 1,318.5 by growth 1,200 M€ 1,085.0 987.3 1,252.9 1,000 M€ 893.9 1,118.9 716.0 954.9 Seeing both change and modernization, 2017/18 was 800 M€ 618.2 638.6 880.3 600 M€ 662.0 marked by a growth of 8.4% of consolidated turnover 307.1 595.1 400 M€ 261.0 569.5 to reach 1,357.6 million euros. These highly satisfactory 384.6 432.1 200 M€ 282.1 372.6 results will enable the Group’s business to enter a new era. 196.0 241.5 0 M€ 2004 / 05 05 / 06 06 / 07 07 / 08 08 / 09 09 / 10 0 / / 2 2 / 3 3 / 4 4 / 5 5 / 6 6 /7 207 /8

This was a key growth period for the In ight sector with the Group’s Consolidated turnover Managed turnover (including Saudia Catering) important new contracts for the management of major hubs for international airlines. For example, we began serving Delta Air Lines ights from Salt Lake City and Raleigh-Durham, and Air Canada Our global deve- The first production unit to be automated was London Heathrow. from Montreal. lopment plan will Since then, we have incorporated intelligent robotization into pro - involve the partial duction centres where this technology is needed. The Group reached a major milestone automation of our In terms of innovation, our ERP (Enterprise Resource Planning) in its expansion this year with production units software Winrest is now accessible to our employees throughout the construction of two production to improve working the industrial process through the use of tablets. A large part of our truck fleet has also been renovated with the purchase of vehi- units in the United States of America conditions and 1,874.9 M€ cles equipped with the latest technological advances to approaches to provide more Sales under and one additional unit in Canada. to aircraft more reliable and safe. management 207/8 reliable information (including Saudia Catering) To support this modernization plan we have decided to expand The start of operations in this country will lead the way for strong and services for our Graduate Program and recruit close to 100 young people from growth on the American continent in future years. Investment in our customers. around the world. They will be supported and trained in their oper - ServiHoteles in Colombia will also enable us to accelerate develop - ational duties by our Group managers in order to rapidly develop 1,357.6 M€ ment of Catering & Remote site activities in South Consolidated sales 207/8 them into managers and to involve them in the Group’s growth. America. Lastly, to support its sustainable development policy, Newrest We have strengthened our presence in the Rail has continued its initiatives by supporting local populations in all sector thanks to positive sales results in France Groupʼs countries in which it works and at remote sites in particu- on the SNCF TGV and ‘Intercités’ trains routes and lar by promoting the establishment of local supply chains. improvements in customer satisfaction. We also We would like to thank our customers for their loyalty, our employ - won major contracts such as Al Haramain high- ees for their agility and inventiveness and our partners for their speed trains in Saudi Arabia and the Moroccan Al trust. We believe that we have all the ingredients required for a Boraq train with ONCF. great year in 2018/19. Our global development plan will involve the par - ▲ + 8.4% tial automation of our production units to improve Consolidated turnover working conditions and to provide more reliable increase in 207/ 18 information and services for our customers. With this in mind, we have integrated experts into our teams and equipped 14 production units with col- Olivier Sadran & Jonathan Stent-Torriani, laborative robots, commonly known as ‘Cobots’. Group’s Co-CEOs 4 5

CATERING UNLIMITED — A global network, a cross- 4 disciplinary know-how 49 1,369.6 M€ 32,000 1.2 M Activity countries of sales under employees meals served sectors for unlimited across the world management 207/ 8 worldwide per day (excluding Saudia Catering) ACTIVITY REPORT 2017/18 REPORT ACTIVITY performance

Austria Belgium Inflight Croatia Cyprus France 35 584.7 M€ 9,914 328,541 French West Indies countries Greece NORTH AFRICA of sales under employees meals served across the world Netherlands Algeria management 207/ 8 worldwide per day Portugal Angola (excluding Saudia Catering) Reunion Island Egypt Spain Guinea-Conakry Switzerland Liberia United Kingdom Morocco Tunisia

Europe MIDDLE EAST Catering Bahrain Qatar & Remote site Saudi Arabia Sultanate of Oman United Arab Emirates 34 443.8 M€ 17,173 788,255 countries of sales under employees meals served North Africa across the world management 207/ 8 worldwide per day (concerned by at least (excluding Saudia Catering) & Middle East one activity)

Rail

7 297.8 M€ 3,679 49,900 countries of sales under employees meals served across the world management 207/ 8 worldwide per day Asia & Pacific (excluding Saudia Catering)

French Polynesia Laos New Caledonia Philippines

Retail Southern Africa Cameroon 18 43.3 M€ 1,234 33,305 Congo-Brazzaville countries Gabon of sales under employees meals served across the world Americas Ghana management 207/ 8 worldwide per day Madagascar (excluding Saudia Catering) Bolivia Mozambique Canada Nigeria Chile South Africa Colombia Tanzania Costa Rica Uganda Mexico Zambia Panama Peru United States of America 6 77

An agility An independent enabled by a tight & solid group structure ACTIVITY REPORT 2017/18 REPORT ACTIVITY Newrest records signifi- 2 CEOs cant turnover increases gy r divisions each year – mainly organic e Aurélie Olivier Laurac Emmanuel n Gueguen René Vice president Leprêtre y s Vice president Americas division Vice president – which rewards the efforts Asia & Pacific division Southern Africa division 16 Toronto, executive Manila, Johannesburg, and expertise of the Group’s CANADA board PHILIPPINES SOUTH AFRICA employees. Newrest is still members the only catering company 6 51 to work in all sectors division matrix of the food service industry. directors members

Olivier Sadran & Jonathan Stent-Torriani 32,000 Co-CEOs employees Marc Starké Alexandre Lelièvre Olivier Suarez Vice president Area manager Vice president North Africa & South America Europe division Middle East division Bogota, Toulouse, Casablanca, COLOMBIA FRANCE MOROCCO

Henri FISZER Partner

▲ + 8.4% + 4 M€ - 0.1 Growth in 207/8 Positive net cash Leverage ratio Christophe Bajon Pierre Brugère Marie Chiner Élodie Teresa Espada IT services Senior Vice president Internal Audit & major Deutschmeyer QHSE director Sales & Marketing project director Human Resources director director

A solid group matrix 88.7% Managers When a company’s growth is significant, it must have a robust financial structure. The Newrest group’s share capital is mainly held by its man- Jessica Hayes Matthieu Jeandel José Xavier Palaise Giammarco Paronitti agement - 88.7% of the capital is held by more Commercial Vice president Finance Manich Grau General secretary Commercial than 340 of its managers - the rest of the shares director Inflight & Administration TRE3 director director Rail belonging to trusted private investors.

Newrest is the only worldwide catering company without net debt. 1.9% As a result, the company is in control of its stra - 11.3% DUTI PARTICIPATION Emmanuelle Puig André Rodionoff tegic choices and continues to favour long-term Financial Pascal Regimbaud Executive board 9.4% Senior Vice president Vice president Vice president members sustainable growth over short-term profitability. investors PRIVATE EQUITY FUNDS Strategy Remote site Catering France 8 9

2018 Start-up USA

Newrest opens two major production units for Delta Air Lines, successfully expanding ACTIVITY REPORT 2017/18 REPORT ACTIVITY its establishment on the American continent.

2017 MULTI-SECTOR EXPERTISE Starting of operations in Laos / 2016 Newrest Restauration acquired 100%

of Coralys Company’s Shares in early 2017 expertise Multi-sector Acquisition of Apetito and joint venture with Coralys in France / Joint venture with ASL in Nigeria / Starting of operations in Colombia

A 2015 Acquisition of Casa Phillips in Costa Rica / 2014 Starting of operations in New Caledonia multi-sector Acquisition of Atasa in Morocco / Acquisition of 100% of First Catering in Ghana, in Zambia and South Africa 2013 Joint venture dnata Newrest in South Africa and Newrest Gulf in Qatar, Kuwait, know-how 2012 Bahrein et aux UEA / Award of SNCF train Joint venture with SOS in the contract in France Philippines and RedMed in Algeria / IPO Saudia Airlines Catering Newrest is the only catering 2010 company to work in all Acquisition of ‘Compagnie des Wagons-Lits’ / Acquisition of Airshop segments of the industry. It has an incomparable 2008 wealth of know-how. Joint venture with Saudia Catering in Saudi Arabia, and Wacasco in Sultanate of Oman / Acquisition of LSG Sky Chefs in Spain p. 10 Major projects with a ‘start-up’ mindset 2006 Newrest knows how to manage projects Opening of the inflight catering and mobilize talent. unit at Paris Charles de Gaulle p. 14 Agile and inventive culinary expertise The diversity of our customers has taught us to be both humble and creative when confronting challenges. 2005 p. 16 Knowing how to mobilize talent The Group knows how to mobilise staff to address all Creation of Newrest situations and to meet the diverse range of requests we receive from our customers.

p. 18 Innovation at the heart of our practices In the interests of continuous improvement, 2001 each new unit is more innovative than its predecessor, Merger of Catair with Eurest Inflight and also more efficient. (Compass inflight catering division) p. 20 Digital technology & industrial intelligence at the heart of our activities Integrating most of our solutions in proprietary ways means we always have the most advanced tools at our disposal.

1996 p. 22 A global overview of our responsibilities Creation of Catair Improving the quality of our customers’ meals by using shorter routes and supporting local initiatives towards by Olivier Sadran a more equitable and fair world. 10 11

I am really proud to be part of this adventure

RAPPORT D’ACTIVITÉ 2017/18 2017/18 D’ACTIVITÉ RAPPORT with my team. It was an incredible challenge for us.

Frédéric Hillion, ↑ Part of the Newrest USA team in Salt Lake City (USA) 6 months 3 350 Director Newrest USA of construction units flights a day

DORVAL (CANADA), RALEIGH-DURHAM The project was already set up three months & SALT LAKE CITY (USA) — ahead, demonstrating our responsiveness to the partnership. Work on the Raleigh-Durham unit A powerful began in December 2017, and the Salt Lake City pro- and agile North ject kicked off in January 2018. American develop- The project team was made up of local employees, Group architects and a team specialized in project ment plan management in America, the schedule included a period for running in and staff training, before During 2018, Newrest staff over- entry into operational service for fli ghts in July at came an unprecedented challenge Raleigh-Durham, and September at Salt Lake Cit y.

by preparing the opening By providing exclusive services for Delta Air Lines, of 3 production units on North for which the airport is a major hub with 210 flights a American soil in under 6 months. day, Salt Lake City presented a real challenge for the Group. ‘Hubs’ are hotspots for airlines, and therefore On July 11 and September 10, 2018, the Raleigh- crucial for their passengers and brand image. Durham (RDU) and Salt Lake City (SLC) units entered operation just a few months apart. In December ↓ Newrest Unit in Salt Lake City (USA) 2018, it was the Dorval unit near Montreal that opened its doors. Major projects On American soil, Newrest serves more than 250 flights per day and, in Montreal, the new unit serves 90 additional flights from Canada, where Newrest with a ‘start- has been operating since 2009. The Group demonstrated its project management up’ mindset skills and start-up spirit with these launches. By October 2017, the major requirements had been anticipated: choice of buildings, drafting and negotiation of leases, negotiation of truck fleets... 12 13 14 ON-BOARD SERVICE FOR THE DORVAL (CANADA), RALEIGH-DURHAM Dec. 18 MOROCCAN TRAIN, THE AL BORAQ — & SALT LAKE CITY (USA) — start of operations at Montreal-Trudeau A demonstration A spirit Dorval Airport (YUL) of Newrest Wagons- of solidarity Lits’ rail catering coupled with ACTIVITY REPORT 2017/18 REPORT ACTIVITY experience a transfer of skills As in the case of Montreal and Raleigh-Durham, Salt Lake City benefited from the launch of the Groupʼs own ‘task force’ system, YUL 10 but on an unprecedented scale. SLC

RDU Nov. 18 start of operations ↑ Bar service on an ONCF train (Morocco) for ONCF

The launch of the on-board service on the iconic French companies such as SNCF and Moroccan train, Al Boraq, is an excellent demon- Alstom, to provide its know-how in the field of stration of Newrest Wagons-Lits’ railway cater - rail catering to ONCF and to be involved in the ing expertise. Newrest was chosen by ONCF to first high speed train on the continent of Africa. provide on-board catering for the brand new Newrest Wagons-Lits already operates 325,000 10 Moroccan train inaugurated on November 15, trains a year across Europe and serves 55,860 2018 by King Mohammed VI, with the attendance on-board meals each day. Our partners Sept. 18 of the French President Emmanuel Macron. start of operations include SNCF, Alléo, Eurostar, Thalys, ÖBB and at Salt Lake City Newrest is proud to have been chosen, alongside Comboios de Portugal. International Airport (SLC)

↑ Frédéric Hillion, Director of Newrest USA, accompanied by Newrest employees came from all over the world to assist Salt Lake City team 3 new contracts highlighting during the launching our leadership Over 30 people from 12 countries arrived to sup - port local staff during the launch and to impart 11 Al Haramain Caledonian Sleeper Virgin Trains Newrestʼs know-how and mindset. Despite the — SAUDI ARABIA — UNITED KINGDOM — UNITED KINGDOM fact that it has 32,000 employees, Newrest is a July 18 SAAC-Newrest commenced The Caledonian Sleeper Since April 2018, Newrest human-sized group with a ‘start-up’ mindset. start of operations at Raleigh-Durham business on-board the Al is a luxury night train con- staff in the UK have been Efficiency relies on teamwork. International Airport (RDU) Haramain on October 11, 2018 necting Scotland with Lon- working with Virgin Trains ‘Task force’ operations are a common practice at in Saudi Arabia, the first high don. Newrest now handles and its suppliers to develop Newrest: during the launch period, key staff are speed railway in the Mid- some of the on-board cater- menus (dinner, breakfast, assigned to train and supervise the others, but dle East that will eventually ing by offering Serco fresh daily including weekends, also get their ‘hands dirty’ and inject the energy transport up to 60 million alternatives to their frozen with the Box) to improve the required for the launch. The skills transfer takes passengers between Medina selection. quality of customer services. place at the key moment of the launch. and Mecca each year.

For Raleigh-Durham and Salt Lake City, this ‘helping hand’ was all the more necessary as these two units are the first to open in an entirely new country for Newrest.

Loading a Delta Air Lines aircraft in Salt Lake City (USA) → 14 15

Prestigious partnerships We support our customers in their development strategies and have formed partnerships with Michelin-starred Chefs.

ACTIVITY REPORT 2017/18 REPORT ACTIVITY We can provide our customers with signature culinary services.

Jean-Michel Fort, Executive Chef of Newrest Group Jean-Michel Lorain Michel Sarran — CIRCLE OF PRESIDENTS — TGV INOUI OF PARIS AIRPORT (ADP) Michel Sarran has been supporting Newrest Jean-Michel Lorain, one of the Group’s partners Wagons-Lits in its efforts to enhance the TGV for several years now, particularly as a creator of offering since September 2016. He designs and menus for prestigious airlines, designs the menu signs three ‘Bistro de Chef’ menus each year, from Inventive for the President of the ADP and the Club Charles sandwiches to desserts to hot dishes, in order to de Gaulle. The expertise he lends to our Chefs tempt people to travel, to promote local products & agile culinary has led to the creation of an outstanding table. and to relive the flavours of his childhood.

‘Blue leg’ lobster, confit of pig’s trotters and new carrots expertise with cardamom by Jean-Michel Lorain ↓ Multi- disciplinary OUR EXECUTIVE CHEFS — Combining efficiency expertise and refinement in lounges Excellence True expertise adding The lounge is a place both to relax and to work. to the wealth of experience in the provision Lounges have special requirements both in of the Group: treat each client of highly focused terms of service and logistics. The refinement of the services must be in keeping with the airline’s as a unique guest and offer services image. Our Executive Chefs design and create personalized and tailored tailor-made menus. services. The richness of the Inflight catering business is immense, passing by premiere menus for pres- Newrest is the only company to work in all seg- tigious airlines, to on-board business solutions ments of the catering industry and its related for intermediate and low-cost airlines. services and it has a wealth of specialised know- how. Close collaboration between the Group’s Our Executive Chefs know how to interpret the talented experts enables our services to be varied requests made by our customers and refined with precision. always seek to meet the needs of passengers by providing irreproachable quality of service. Our Chefs are also able to rise brilliantly to the For example, the creation of prestige menus, challenges of personalized menus for high- the preparation work adapted to specific cul- end catering in private aviation and to develop tural, religious or medical requirements. with our dieticians and nutritionists the ‘Trans - for’mets’. This solution is a revolution in food for elderly care centres to address swallowing and chewing problems, a new innovation by Newrest. ↑ Dish served at the Swiss Lounge ↑ ‘Transfor’mets’, specifically addresses problems at Geneva airport (Switzerland) with chewing and swallowing in the elderly. Team working on the Kaombo II 16 FPSO on destination of Angola ↓ 17

GRADUATE PROGRAM — A plan to The Newrest Graduate Program offers excellent incorporate opportunities abroad the talent for ambitious leaders of the future. ACTIVITY REPORT 2017/18 REPORT ACTIVITY of tomorrow Hélène Brumaud The Group is showing strong Hélène joined Newrest in South Africa on the Cape growth in all its businesses. unit in July 2017 as Inflight Junior Unit Manager. The opening of new units Today, she is Production in new countries requires Manager in Ghana. significant resources in terms of management. This recruitment plan is unprecedented in that we are looking for over 100 young graduates. The The Group’s culture is both unique and strong, majority of them will be assigned operational making it capable of providing both agility and support roles or operations management. capacity to our projects, to our customers and to our partners. As such, we are now looking to The best of them will move into short-term posi- recruit young graduates who will be supported tions of responsibility and participate in the Knowing how in operational and administrative positions by Group’s expansion. The tight structure of our man- to mobilize experienced tutors, through a Graduate Program. agement team provides a dynamic career path. SERVICE ON-BOARD TRAINS — talent Staff manage- 1,500 650 86% ment to improve on-board trains served customer attendants each day satisfaction rate TOWING RECRUITMENT — differences to create a comfortable working performance atmosphere. The richness and complexity asso - Since 2013, Newrest Wagons-Lits has been Multicultural ciated with staff management form part of the operating in France on the TGV, Intercités and Group’s expertise in Remote site activities. management, Alleo trains for the SNCF. The subsidiary has 1,500 on-board attendants on approximately Newrest Group’s 650 trains a day. Staff working in this profes - sion need to be highly autonomous and to work know-how without having contact with their managers.

Mobilizing human resources for a towing oper - Our team can be proud in that 2018 saw record ation requires us to recruit staff both from the levels of on-board sales and record customer platform’s country of departure and destination satisfaction. It jumped 6 points during the last 9 country. Sometimes up to 5 or 6 nationalities live months to reach 86% satisfaction. and work together on the project, with a differ - These performance achievements resulted ent management altogether. from an analysis of the staff and their roles, ↑ Newrest Wagons-Lits attendants The Group must overcome both logistical dif- which led to the implementation of an inter - welcoming passengers (France) ficulties (airline tickets) and administrative nal communications tool similar to a social difficulties (Visas) due to the number of coun- network. This enabled staff in the field to have Quizzes and challenges can boost performance tries from which it recruits its staff. Staff man- a voice and to provide feedback on the best and help with training in a process of continu - agement also involves dealing with the cultural equipment and practices. ous improvement. ↑ Multicultural team on the FPU Likouf on its way to Congo 18 19

↓ Charenton-Le-Pont logistics base in the Paris region (France)

CHARENTON-LE-PONT — Customized logistics

The Newrest Group’s know-how in complex logistics operations, when applied to the railway ACTIVITY REPORT 2017/18 REPORT ACTIVITY environment, enables it to design and develop specific logistics facilities and equipment for our operations.

Facilitʼrail, a dedicated subsidiary, has positioned itself as the leader in this field. The new logistics base at Charenton-Le-Pont is equipped with new technologies monitored by a WMS, with tailor-made return management systems Innovation and ergonomic equipment to ensure the work environment is professionally optimized. at the heart In June 2017, the site won 1«¬ Prize for Preven - tion awarded by the ‘Service aux Entreprises pour la Santé au Travail – SEST’ (Business Ser - of our practices vice for Occupational Health) to reward the pre - vention of occupational risks.

COBOTS — Automation 14 45 of all repetitive operational lines cobots scheduled 259,000 4 M 700 planned for 2019 in 2019 trains provisioned containers prepared trains served non-value-adding each year & dispatched per year each day

work New truck equipped with high technologic solutions at Newrest Madrid unit (Spain) ↓ In January 2017 the Group implemented a This enables Newrest’s staff to focus on value- An unprecedented effort highly voluntary intelligent robotization plan added tasks requiring initiative, know-how and at its production units. Newrest has incorpo - adaptability. to deliver quality, rated a group of experts to develop automated service and safety The first line was installed at London Heathrow production lines assisted by ‘Cobots’ (collabo- — TRUCK FLEET just 9 months after the launch of this ambitious rative robots). Many of our new production cen- plan. Newrest is committed to a plan to renovate its tres are equipped with revolutionary robot sys- fleet of air catering trucks and uses the latest tems to help increase efficiency and reliability. Today, intelligent automation is gradually being technologies to approach aircraft safely. incorporated into our units at Paris Charles de Gaulle, Paris-Orly, Athens, Madrid, Barcelona With the purchase of more than 100 trucks and Montreal. over 3 years, including 60 this year, the Group is investing in the safety of its air-side services. Our team of experts in collaborative robot - What is a ‘Cobot’? Newrest has rolled out collision avoidance sys- ics is working to revolutionize a wide range 3D CAMERA A cobot, or co-robot, is a robot tems, using latest-generation proximity sensors of business areas of in the goal for continuous designed to physically interact with and 3D cameras, across its fleet. Approaching improvement. Each line installed is more effi - humans in a shared workspace. aircraft has been made safer through high levels cient, more innovative and more flexible than of automation. the previous one.

PROXIMIT Y SENSORS 20 21

automation, as well as to cover specific requests from partner companies. Winrest is used in all our businesses.

Within the last year Newrest has deployed tablets throughout its airline catering production units to enable access to the continually updated information available on Winrest. The informa- ACTIVITY REPORT 2017/18 REPORT ACTIVITY tion is therefore more reliable and improves the quality of the services we provide to our customers.

AIRVISION — Making data exchanges with

companies faster and more reliable ↑ Winrest production tablet

Our proprietary ERP, Winrest, has also enabled us to develop an EDI for management software belonging to companies such as Airvision and IFX, and to accelerate the exchange of data in real time. Digital technology

IN RESTAURANTS also Smart Fridges. As soon as you walk & industrial AND ON-BOARD TRAINS — through the restaurant door, digital displays and the restaurant app come into play and help Digital expertise with the preparation of meals. Payment is the intelligence at the service main point of friction for the customer, our goal is to remove all constraint related to at the heart of performance payment. Thanks to this digital revolution, customer Newrest has revolutionized its purchase and sat-isfaction rates and financial performance payment processes on-board TGVs. By multi- are constantly improving. of our activities plying the points of contact with passengers through the SNCF, TGV pro and Oui.sncf apps and wifi portals on-board TGVs, Newrest’s digi- WINREST — tal expertise service has improved accessibility to the gourmet offering in TGV bars. With ‘click Newrest has 750 & collect’ (direct collection at the bar) and ‘click information streams & delivery’ (delivery service), we have com- developed a global within our production units pletely revolutionised the customer experience management on-board trains. The cashing and payment system has been completely updated with applica- system adapted management system (ERP) over the last 3 years. tions developed specifically for this purpose. Winrest makes information flows more relia- Before entering a Newrest restaurant, diners to each of its busi- ble and is used to convert customer requests can check seating availability (measured by sen- to production orders, supply orders, customer sors) and menus on the mobile app and the res- ness lines invoices... taurant’s website to enhance their experience. In the interest of continuous adaptation to the Our IT development teams are continuously These tools enable passengers to choose between ← demands of its customers, the Newrest group improving Winrest based on the needs of each table service in an atmosphere that suits the New “inOui TGV” bar has been developing a proprietary global unit and to switch them over to intelligent mood of the day, ‘click & collect’, delivery, and application 22 23

THE ‘ FERME CORALYS’ CHARTER & OTHER LOCAL INITIATIVES AROUND THE WORLD — Such a great initiative Promoting Today we have two such networks: ‘La Ferme des is unstoppable! Pommereaux’ in the Paris region which supplies In 2019 we are expanding short circuits 40 establishments with tomatoes and zucchini, and ‘La Ferme de Ressins’ in the Roanne coun- our local supply ACTIVITY REPORT 2017/18 REPORT ACTIVITY Supporting the local economy, reducing the try side which supplies about 50 establishments network. carbon footprint of our transport operations, with a much wider range including meat, dairy improving the quality of our meals, helping to products and a variety of garden produce. André Rodionoff Vice president educate our customers’ tastes; our efforts around In 2019, we are opening three new local supply Catering, France the world are moving in the same direction. The networks even closer to our establishments in French initiative ‘La Ferme Coralys’ is one of Haute-Loire, Drôme/Ardèche and Var/Alps. the most well-known examples of our efforts. By supporting local economies we are raising The original idea was to build supply networks awareness about better eating. as close to our customers as possible.

Meat Egg Fruits & cold cuts & dairy products & vegetables

← Distribution networks — EXAMPLE OF LA FERME DE RESSINS IN THE ROANNE COUNTRY SIDE, WHERE THE ‘ FERME CORALYS’ SUPPLIES NEARLY 50 SITES

↓ Fruits and vegetables growing in Peru Other local initiatives around the world

For several years now the Group has prioritised A global local procurement approaches in all countries in which it operates, through short routes and the involvement of local communities. In Austria in overview of our particular, Newrest Wagons-Lits offers Austrian wines on-board trains. The Zambian team col- laborates with a local farm produce distribution responsibilities organization. In Canada, Reunion and Polynesia, we source local products through cooperatives. 24 ACTIVITY REPORT 2017/18 ISO 9001certified hygiene &qualityrules globally The Group appliesstrict ISO QHSECERTIFICATIONS AT GROUPLEVEL — CO its reduce to aiming and ment Aware of the importance of sustainable develop to theplanet! is committed Newrest its lighting systems over toLED technology. facilities around the world, Newrest has changed our all nearly in employees our for conditions workingand lighting improving and sumption con- energy our halving of aim Lastly,the with using enzymaticdetergents. are staff our Caledonia, New in water; clean intotransformorganic to matter installed been even has digester enzyme an Croatia, in and Chile In oils. used recyclingof the and plastics of instead materials recyclable of use the ing, around the world: selective sorting, waste weigh- teams our by adopted been severalhave approaches waste, reducing of aim the With environmental values. 5% each year, Newrest fully respects all essential ECOLOGY countries 33 9001 ISO ISO

— ISO 22000certified countries

18 22000 ISO

2 footprint byfootprint

ISO 14001certified countries - 14001 ISO 9 leukemia. myeloid acute on Récher Christian clinician, ject led by researcher, Jean Emmanuel Sarry and pro the for support Toulouse)providing is and of Oncopole the within (operatingFoundation Santé’‘ToulouseCancer the by conducted jects mitments,Newrest researchin participates pro True to its values and societal and regional com- Foundation ‘Toulouse Cancer Santé’ ing from skull tumours of deafness in Tamatave. in its mission to screen and treat patients suffer Madagascar,in chairedDr.by Gardini, Bertrand associationmonde’ ‘Entendrele the supporting been has GroupNewrest severalyearsFornow ‘Entendre lemonde’ Association of solidarity supports actions Newrest TO ITS SOCIALENVIRONMENT NEWREST ISCOMMITTED

HACCP certified

countries HACCP 2

countries OHSAS 18001 certified — 18001 OHSAS 8 - - -

63.7% Europe distribution

by division excluding SaudiaCatering (Total turnover in2017/18 Turnover )

development Network RESULTS 2017/18BY DIVISION has excellent momentum with 19.7% with growth. momentum excellent has turnover, in €75 million with of size terms in more modest although &Pacific, Asia America. South in sector catering the in positions Group develop help the will which Colombia, in of ServiHoteles acquisition the and months six last the in America North in units new of three opening the seeing drivers Group’sof the promising most one is for 9.2% of business, accounts currently which division, Americas The dynamic. less subsequently is and Madagascar, and Zambia Nigeria, Angola, Africa, South as such of countries currencies local in fall the by impacted been has 21.6% of business, with division Group’sthe largest second of 9.5%. Africa, growth sustained and of turnover 64% almost with Group’s growth of the driver main the remains still Europe America. in North of major the partnerships impacted by win the mainly divisions, all in growth A business in constant Southern Africa 6.6% Americas 9.2% & MiddleEast North Africa Asia &Pacific 15.0% 5.5%

Results 2017/18 by division 26 27

9 13 Americas countries countries Europe Bolivia Austria Canada Belgium Division Chile Croatia Division Colombia Cyprus Costa Rica France Winning major new contracts and opening Mexico French West Indies The European zone recorded ACTIVITY REPORT 2017/18 REPORT ACTIVITY three new units meant that 2017/18 Panama Greece an impressive growth Peru Netherlands was a strong business year United States of America Portugal of 9.5% compared Reunion Island for the Americas zone. Spain to the previous Switzerland A focus on cost United Kingdom business year. efficiency and quality in the year has helped to sustain our results.

Olivier Suarez Vice president Europe division Toulouse, FRANCE Olivier Laurac Vice president Americas division Toronto, CANADA

Our airline staff have had a particularly busy year. 2017/18 saw the launch of the partner - Turnover ship with Delta Air Lines at Salt Lake City and distribution 872.1 M€ ▲ + 9.5% 582,262 12,120 Raleigh-Durham in the United States of Amer - Turnover in 2°17/18 Increase in turnover Meals served each day Employees by activity compared to 2016/17 ica, and the creation of a dedicated unit for Air (Total turnover in ±01²/18 Canada in Montreal (Canada). In all, we opened excluding Saudia Catering) three units in under six months; fortunately we 41.2% had the support of all countries of the Group! Inflight This sustained growth is mainly due to the sig- Our staff in Peru also inaugurated “El Salon”, the Turnover nificant development of the Catering activity in lounge located in the national terminal of Lima’s distribution France (+ 11%), and the gain in market share in airport. by activity the Inflight sector, particularly in Spain, Benelux (Total turnover in 2017/18 Last June, ServiHoteles a high-end operator in and the United Kingdom. 3.3% 52.8% excluding Saudia Catering) the Catering & Remote site sectors, joined the Retail Inflight The Group’s Rail business in Europe has shown Newrest family in Colombia. itself to be in good health with rising sales and In Bolivia, our partnership with Minera San good market share in Portugal. Cristobal has been renewed and we will soon be Regarding Newrest Restauration, 2017/18 saw a celebrating 10 years of ongoing collaboration. 55.5% % continuation of the strong growth in sales that There can be no doubt that winning and renew - 11.7 started last year, validating the Group’s credibil- Catering Catering ing these types of partnerships over the entire & Remote site & Remote site ity in the French Catering market. zone will lead to significant growth in 2019! In terms of Inflight catering, following the dramatic fire at CDG airport in July 2017, the France division opened a latest-generation unit of 7,500m2 in February 2018, in record time, 1.3% and was therefore able to resume services to its Retail Parisian customers from the platform. All this suggests that 2019 will be a promising year. 126.0 M€ ▲ + 12.3% 84,201 4,826 34.2% Turnover in 2°17/18 Increase in turnover Meals served each day Employees Rail compared to 2016/17 28 29

12 11 North Africa countries countries Southern NORTH AFRICA Cameroon Algeria Congo-Brazzaville & Middle East Angola Gabon Africa Egypt Ghana Guinea-Conakry Madagascar Liberia Mozambique ACTIVITY REPORT 2017/18 REPORT ACTIVITY Division Morocco Nigeria Division Tunisia South Africa Tanzania The North Africa & Middle East MIDDLE EAST Uganda Cost reduction efforts Bahrain Zambia Division region has made Qatar and quality initiatives have further progress in the past Saudi Arabia enabled Newrest Sultanate of Oman 12 months with the opening United Arab Emirates to secure many of its of central kitchens, current contracts new outlets and to win and the signing new contracts of new contracts. in 2017/18.

Emmanuel Leprêtre Vice president Southern Africa division Marc Starké Vice president Johannesburg, North Africa SOUTH AFRICA & Middle East division Casablanca, MOROCCO

Liberia and Guinea have demonstrated that, even with limited turnover, management per - Turnover sistence can help us hit and even exceed our distribution 90.5 M€ ▲ + 9.9% 57,388 4,272 targets. by activity Turnover in 2°17/18 Increase in turnover Meals served each day Employees (Total turnover in 2°17/18 compared to 2016/17 Tunisia and Algeria have taken the steps including Saudia Catering) required to reduce activities in the remote site 59.3% management sector by investing in central kitch- Inflight ens, with the intention of becoming leaders in As other major competitors disengaged the meal delivery segment. Turnover from these countries, our teams in Came - All countries operating Retail (Morocco, Algeria, distribution roon, Congo and Gabon continued to support Tunisia) are facing challenges such as upgrading by activity customers and prospects in order to secure our their service offerings, winning new contracts 9.1% (Total turnover in ±01²/18 current partnerships and to win new ones. and overhauling their governance systems in Retail excluding Saudia Catering) % South Africa, Ghana, Uganda and Zambia are order to secure and grow their turnover. 57.1 Inflight now well established in the Inflight sector and All countries in the region are keen to develop enjoy strong reputations in their respective mar- the Catering business and have drawn inspira - kets. They have renewed significant contracts tion from the growth of this business in France. 31.6% and obtained new customers (Newrest South Lastly, the excellent performance of Qatar Catering Africa), they have diversified their product lines in an extremely competitive environment is & Remote site 1.1% in restaurant management for international Retail noteworthy. organizations (Uganda) and schools (Ghana), and constructed two new units in Durban (South Africa) and Lusaka (Zambia). What is more, our subsidiary in South Africa is now 100% owned by Newrest group. 41.8% Catering Newrest is now well positioned to enter a new 710.7 M€ ▼ - 3.4% 433,519 8,701 & Remote site phase of growth in the region. Turnover in 2°17/18 Decrease in turnover Meals served each day Employees (including Saudia Catering) compared to 2016/17 30 ACTIVITY REPORT 2017/18 gradual resumption ofmineral and oilprices. the to thanks sector Catering and oil mining, the workforcein Philippine of deployment the management of a second remote site in Laos and thewith growNewrest continuesto addition, In cook-chill methodsby theendof2019. toswitch to us enabling kitchencentral our ing We have ourconfirmed commitment by renovat- meals for the ‘Ile Nou Magnin’ Française ‘Restaurationof acquisition the with Caledonia New in involvement its upped also Newrest coming undermanagement. schoolsnew and customersInflight new two of arrivalthe contract, Défense’ ‘la the of signing excellentFrenchtheyearan Polynesiawith had tion withlocalcommunities. ticipating in numerous social actions in conjunc- agement and Manpower activities, as well as par presence in Catering, Inflight, Remote site man- its strengthened has zone Pacific & Asia The Division Asia &Pacific Turnover in2°17/18 75.6 ʼ in Noumea, as well as management of M€ 2017/18 sawtheNewrest group continue itsgrowth inthe ▲ Asia Pacific region with compared to 2016/17 Increase inturnover the signingofseveral new clinic in Nouville.

Asia &Pacific division Vice president Aurélie Gueguen-René + + contracts, strengthening Manila,PHILIPPINES the strategy since 2015. it hasdeployed 19.7

Meals served eachMeals day served 42,629 excluding SaudiaCatering) (Total turnover in±01²/18 by activity distribution Turnover

French Polynesia & Remote site New Caledonia

Catering

2,081 Philippines Inflight 87.3% 9.9% Employees countries Laos 4 2.8% Retail

42.7% Inflight & Remote site Catering distribution 32.4%

excluding SaudiaCatering by activity (Total turnover in2017/18 Turnover

)

in growth sectors Activity RESULTS 2017/18BY ACTIVITY provides optimism in terms of future growth. of future terms in optimism provides segment Rail the in signed recently contracts of number large The France. in particularly increase asignificant to 201832.4% in thanks 2016 in to 30.8% from increased activities Group’s of the share sector’s Catering The excellent performance. its highlighting won, has it of contracts number large the to Group thanks the within sector dynamic ahighly is This of turnover. 42.7% to share its increased sector Inflight The seeing of arise 13%. catering in particular sector Inflight the with rates, growth enjoyedsegments satisfactory ofAll Group’s the business 21.7% 3.2% Retail Rail

Results 2017/18 by activity PRODUCTS 32 33

TECHNOLOGY & DIGITAL BOB Inflight TRE¸ (pronounced as ‘TRE-CUBE’ for Travel Retail Equipment, Entertainment & Experience) is the new upcoming company created in 2016 and powered 584.7 M€ by Newrest Group that brings highly innovative Turnover in 2017/18 on-board passenger and crew experiences and trends (excluding Saudia Catering) for the travel retail, environment, entertainment

RAPPORT D’ACTIVITÉ 2017/18 2017/18 D’ACTIVITÉ RAPPORT and equipment markets. TRAINING ALL IN ONE 35 countries around the world MEDIA

Point of sale at Tunis-Carthage 82 Retail airport (Tunisia) ↓ production units 43.3 M€ Turnover in 2017/18 ↑ Loading Meal served (excluding Saudia Catering) an Emirates Newrest offers catering plane in Accra by division (Ghana) solutions and services tailored to meet the needs of its inflight 77.6% customers. 33,305 Europe transactions Our production teams develop and execute rec- handled each day ipes for airlines each and every day. From the 11.7% design of menus to aircraft delivery, our staff Americas can handle up to 300 flights a day! 18 0.8% countries Our staff undergo regular training to guaran- around the world Asia & Pacific tee excellent levels of service: our nutritionists, hygienists and quality experts are always on hand to support airlines and to guarantee 9.3% Newrest Retail offers Meal served quality, hygiene and food safety. We are also a wide range of food services Southern Africa 0.6% by division able to adapt our services to the requirements for travellers inside airports, of our customers whether for special events or North Africa & Middle East tourist venues, museums, 1.1% religious, cultural or health reasons. Newrest is at highway service stations, proud to be a leader in halal catering. Southern on-board ships and at bus Africa terminals. 21.2% To meet the demands of the market, Newrest Americas Retail uses three typologies of outlets: Newrest Retail’s own brands, international or local fran- 0.9% Airport lounges chises and partnerships. Our staff handle the Asia & Pacific entire opening process for new points of sale. Airport lounges are spaces reserved for premium passengers and paying passengers We then handle all management operations: pro- 2.3% who wish to access a range of services curement and sale of products, events and occa - that enhance the experience of their trip. sional promotions, maintenance and cleaning of Europe Newrest’s role is to welcome loyal the premises. This acquired expertise enables us 74.5% and prestigious airline customers to them. to create other customized Retail concepts. North Africa 63 & Middle East AIRPORT LOUNGES 34 35

Remote site Catering & Newrest Remote site is a leading player in the Remote site 443.8 M€ management of hospitality Turnover in 2017/18 services for people working ACTIVITY REPORT 2017/18 REPORT ACTIVITY (excluding Saudia Catering) in hostile environments such as mining sites and oil platforms. 34 countries around the world More recently, our staff have been providing (affected by at least one expertise to the armed forces in complex secu- of these activities) rity scenarios requiring additional controls.

Supporting companies working in extraction industries is in Newrest Remote site’s DNA. 788,255 It was therefore entirely natural for us to pro - meals served each day vide them with our expertise when preparing major projects: kitchen and restaurant design, budget studies, support to local staff... All these Meal served aspects have been integrated into the support we by division provide to the engineering teams of our future

customers. ↑ Dinner service on ‘FPSO Kaombo II’ board sailing to Angola 35.1% However, we do far more than simply cook meals Europe ↑ French in isolated locations. Both our customers and Even in the most remote locations, our staff week in a school Catering 4.9% our guests expect our staff to handle all aspects make sure that our guests are comforta - restaurant that contribute to quality of life in their place of ble and that they enjoy similar surroundings in Oman Americas Our customers around residence: the construction and management and facilities as they would in more familiar the world all benefit of camps, hospitality, restaurants, leisure areas environments. 5.0% and related services. from Newrestʼs expertise Asia & Pacific in catering and entrust the management of their 3.4% restaurants to the company. Southern Africa 51.6% Companies and administrations, health centres North Africa What is a ʻtowing phaseʼ? such as clinics and health institutions, schools, & Middle East local authorities, defence and security services At the beginning of a project, a vessel is towed have entrusted Newrest Catering with the man- from the place of construction to the place agement of their restaurants, cafeterias and din- of operation. This is called the ʻtowing phaseʼ. ing rooms. the expectations of each customer. In short, to Our staff provide on-board cooking, laundry make meals times enjoyable and relaxing, to use All our kitchens are capable of providing a full and cleaning service during these types fresh produce grown by local farmers and to cre- range of catering services both on-site and for of trips, which can last up to two or three ate home-made dishes which are professionally delivery: meal trays, sandwiches and other ser - months depending on the type of vessel presented. vices suitable for all types of guests with a wide and the distance. variety of profiles. We are also convinced that a balanced and var - The main challenges associated this type ied diet contributes to intellectual success in its of project are inventory planning, Camp Boss We are desirous both to meet our requirements own way and helps to improve patient health. recruitment, and the management of highly as a foodservice provider by offering high-qual- changeable logistic schedules. ity balanced dishes, and also to go further by For this reason our highly-qualified staff pay spe- offering tasty food which people enjoy and cial attention to the needs of guests and create providing tailor-made solutions which meet varied menus to cover all dietary requirements. 36 Rail 297.8 M€ Turnover in 2017/18 (excluding Saudia Catering) ACTIVITY REPORT 2017/18 REPORT ACTIVITY 7 countries around the world

49,900 meals served each day

Turnover by activity

↑ Seated 28.2% service provided Newrest Wagons-Lits is the by Newrest Wagons-Lits global leader in the on-board Passenger sales on a TGV SNCF (B2C on-board sales) board (France) services sector and provides support to rail operators in their search for the best 19.5% Logistics on-board services with the right services prices for their customers.

Newrest Wagons-Lits is the only operator to offer 52.3% To go further visit our online a global concept combining rail safety duties and Services provided on-board service on both day-time and night- to railways activity report 2017/18: (B2B on-board services) time trains: on-board catering, hospitality ser - vices, logistic services and passenger services. annualreport.newrest.eu Our teams provide rail operators with support, consulting services and technical assistance services including the design of innovative concepts PHOTOS CREDITS for on-board sales and services, the selection of Frédéric Maligne for Newrest, Pandora Wong, Serge Detalle product ranges in line with customer expecta - for ʻLa Côte Saint-Jacquesʼ, Jean-Michel Lorain, Newrest tions, as well as the organisation of services and Chile, Newrest Congo, Newrest Spain, Newrest France, Newrest Ghana, Newrest Gulf, Newrest Laos, Newrest logistics operations (procurement and inventory Liberia, Newrest Morocco, Newrest Peru, Newrest United management, inspection and troubleshooting Kingdom, Newrest Switzerland, Newrest Tunisia, Newrest USA, Angela Howard Photography for Newrest USA, Newrest services before departure, etc.). Wacasco, Newrest Wagons-Lits in France, ‘Entendre le Monde’ association. Because every trip counts, we are eager to create exceptional experiences over the entire jour- Cover: Newrest cook on-board the FPSO Kaombo II continuing its journey to Angola. ney time by offering the best on-board services: hosting, bar, dining car, first class services, Photographer ©Pandora Wong. technical assistance, information, pre-ordering Printing: Reprint online and on-board entertainment. Our activity report has been 70 % edited with recycled and PEFC certified paper and is 100 % recyclable. Printing has been made ↑ Logistic operation at Charenton-Le-Pont unit (France) with unleaded and additive-free inks. EXECUTIVE MANAGEMENT OFFICE 61, boulevard Lazare Carnot 31000 Toulouse ‒ France

Phone: +33 (0)5 62 89 39 88

Investors relations Matthieu Jeandel Vice President Finance & Administration Phone: +33 (0)5 62 89 39 78

Communication Phone: +33 (0)5 62 89 87 12