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The IT Landscape Report 2019 The IT Landscape Report 2019 The IT Landscape Report 2019 0 | P a g e The IT Landscape Report 2019 About Us Hello We’re proud to have been transforming organisations with technology for almost fifteen years. At risual, we offer market leading consulting, managed services and technology solutions. That means there is no one more equipped to solve a problem through Microsoft technology in the world. We hire, develop and grow industry experts who truly love to work with and deliver cutting-edge solutions into some of the biggest organisations in the UK and beyond. Consulting Advisory & Implementation Services 24/7 Secure Managed Services Solutions Bespoke Industry Applications Skills 1 | P a g e Digital Training & Apprenticeships The IT Landscape Report 2019 Contents About this report ......................................................................................................... 4 The current landscape in 2018 .................................................................................. 5 A look back to the priorities of a CEO ................................................................... 5 Making good on the promise of digital transformation .................................... 7 Innovate or get left behind ....................................................................................... 8 Technology for good ................................................................................................ 10 Harnessing the fourth industrial revolution ........................................................ 10 Digital’s impact on the public sector ..................................................................... 11 Achieving a common goal through partnership ............................................... 13 2018 Growth in the tech sector .............................................................................. 14 AI is shaping the new culture of work .................................................................. 14 Data and AI- A match made in heaven ................................................................. 15 Taking a data journey to improve accuracy & forecasting with Azure machine learning ....................................................................................................... 15 Unlocking the benefits of Marston’s data ........................................................... 18 Unlocking the potential of data in your sector .................................................. 19 UK businesses risk falling behind due to a lack of AI strategy ....................... 21 With great AI comes great responsibility ........................................................... 25 Birth of the modern Workplace ............................................................................. 30 A platform for change ............................................................................................ 30 Working smarter working anywhere .................................................................... 31 Impact on the Public Sector .................................................................................. 33 Another shift towards the cloud specifically O365 .......................................... 34 working collaboratively in the modern age – The battle for the app ......... 38 Making good on your investment ....................................................................... 40 2 | P a g e The IT Landscape Report 2019 Cloud computing – What that means in 2019 ..................................................... 43 Walking before you can run – Cloud strategy .................................................. 43 No app left behind ................................................................................................... 45 The Cloud Wars ........................................................................................................ 46 GDPRs impact on the cloud .................................................................................. 49 Security of privacy .................................................................................................... 50 Adopting a DevOps culture through cloud ........................................................ 51 The Challenge of Change ...................................................................................... 54 The digital economy and filling the AI skills gap ................................................. 56 Skills and abilities for jobs of the future .............................................................. 56 The need to plug the UK digital skills gap ......................................................... 59 Females in IT or the lack off ................................................................................... 63 Tech Trends for 2019 .................................................................................................67 Advancements in AI ................................................................................................. 68 Blockchain & AI for better privacy ....................................................................... 68 Robot process automation & Bots ........................................................................ 70 An augmented reality (AR) Virtual reality (VR) world ....................................... 71 Big data just getting bigger .................................................................................... 72 IOT, a catalst for digital transformation .............................................................. 74 Bibliography ................................................................................................................ 77 3 | P a g e The IT Landscape Report 2019 About this report Here at risual we pride ourselves for being one of the most agile and diverse IT partners in the UK with vast experience stretching across many industries and sectors. This brings with it an abundance of insight we can take into our customers’, leaving us well versed and equipped to supply strategic solutions that not only solve problems but allow our customers to innovate and digitally transform to overcome key pain points and industry challenges. Our “learn it all” approach as a business puts us in a prime position to impact our customers by assessing the market, focus on key technology trends, emerging industry challenges, ongoing security threats and maintaining our skills to deliver the latest solutions from Microsoft. Last year we released our IT landscape report externally for the first time to a fantastic reception. For anyone reading who has supported this report by "I always say this to any supplying feedback, we thank you. This student who is joining report is supported with statistics from Microsoft or looking to join the survey, along with primary and Microsoft. I say to them, secondary research collated from our 'Look, if you want to be findings and analysis of the business IT cool, go look for landscape. someplace else. But if you The report itself will help us shape and want to join a company tailor our offerings to align with your that is committed to challenges, priorities and ensure we making others cool, join can better support your business. Microsoft.'" --Satya Nadella 4 | P a g e The IT Landscape Report 2019 The current landscape in 2018 A look back to the priorities of a CEO Many organisations today look completely different to how they looked 3-5 years ago. In more recent years the changes in modern business, such as culture and automation have grown even more clear and thanks to technology have sped up rapidly. We touched on the fact last year spectrum of industries, but why is that many businesses in all sectors this the case? have so many options and In 2017 Gartner conducted approaches available at their research into CEO and C level fingertips it is not easy to business execs around their determine which approach to take. priorities, concerns and attitudes We also found that organisations in towards technology related issues. the same vertical, such as the Their survey showed the CEO’s Public Sector, priorities and views number one priority was growth on technology are diverse in nature with some slight preference and only by challenging on change towards profit growth than just do you start to make headway. top-line revenue. The second highest priority was technology 42% say “digital related business change in first” or “digital to response to the question “what are your organisation’s top strategic the core” is now business priorities over the next their company two years?”. This is the highest priority for an IT related response business posture alongside product improvement & innovation which were just behind This is clear across the whole growth. (Gartner, Highlights of the 5 | P a g e The IT Landscape Report 2019 2017 CEO Survey: CIOs Must Scale Up Digital Business, 2017) and CFO’s attitudes that CEOs are not CEOs recognise about funding digital doing enough to the need for transformation. develop the talent they will need to Self-funding from cultural change drive digital digital revenue is the transformation. (Gartner, 2018) top source of finance (Gartner, Highlights for digital of the 2017 CEO 42% of CEO’s quoted transformation. Survey: CIOs Must “Digital first” or A focus report on the Scale Up Digital “digital to the core” CFO subset of Business, 2017) as their company’s respondents digital business When the question posture. was asked again 53% of regarding thoughts However, half of the for 2017/2018 “which CEO’s still have no CEOS could of these
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