www.water-alternatives.org Volume 10 | Issue 2 Muniruzzaman , I.K.; Mirza, S.; Islam, K. and Koli, K. 2017. Viewpoint – Taking a multidimensional approach to small town water supply: The case of Paikgachha. Water Alternatives 10(2): 562-577 Viewpoint – Taking a Multidimensional Approach to Small Town Water Supply: The Case of Paikgachha Imrul Kayes Muniruzzaman Director – Fundraising and Learning, WaterAid Bangladesh, Dhaka, Bangladesh;
[email protected] Shahrukh Mirza Strategic Support Specialist, WaterAid Bangladesh, Dhaka, Bangladesh;
[email protected] Khairul Islam Country Director, WaterAid Bangladesh, Dhaka, Bangladesh;
[email protected] Kolimullah Koli Independent Consultant;
[email protected] ABSTRACT: Ensuring access to safe drinking water in climate-vulnerable southwest Bangladesh is a growing challenge. People living in the coastal municipality town of Paikgachha in Khulna District are suffering from an acute crisis of drinking water due to contamination of groundwater by salinity, iron and arsenic. WaterAid Bangladesh piloted a piped water supply model with a progressive tariff approach that brings residents, especially the poor, safe and affordable water, while ensuring financial sustainability of the model. This paper discusses how the multidimensional approach underlying the development of the piped water system successfully addressed the social and institutional dimensions of water supply in a context involving multiple stressors. The initiative has demonstrated that sustainable service with full cost recovery is possible while addressing equity issues in the challenging circumstances of Bangladesh’s coast. KEYWORDS: Water supply, piped water, small town, progressive tariff, sociotechnical approach, Bangladesh INTRODUCTION Bangladesh is a rapidly urbanising nation, with 34% of its population living in urban areas (World Bank 2017).