Merseyrail − a Decade of Success − Overview of the Network Key characteristics

 Self-contained urban network  75 miles of track, 6.5 miles of which are underground  One of the most intensively used networks in the UK  Over 800 daily services Monday - Saturday  67 stations, 66 of which are managed by Merseyrail; 5 underground stations  Fleet of 59 class 507 / 508 electric trains Corporate

 25 year concession held by Merseytravel, awarded December 2002  Started 20 July 2003 and terminates 20 July 2028  Devolved contract; unique in length  Efficient operator reviews every five years  50:50 joint venture between Serco and Abellio The Present

Since the start of the concession

 Significant growth in passenger numbers  Enhanced performance  Enviable rates of passenger satisfaction  Increased fleet reliability  Better stations and trains  Safer environments  Higher train presentation scores  More compelling CSR offering Increased Passenger Growth Enhanced Performance Enviable Rates of Passenger Satisfaction Passenger Satisfaction

 First train operator to win Customer First accreditation (Dec 2013)  Top of Which? annual survey for train satisfaction (Feb 2014) Increased Fleet Reliability Train Presentation Scores Heightened Safety

Overall, the Merseyrail network is a much safer than ten years ago

Merseyrail now employs 30 revenue protection officers, and has a £1.2m annual contract with Carlisle Security Corporate Social Responsibility

 40 station adoption schemes (six in 2009)  Charity of the year initiative − staff have raised £600,000+ over last decade  Close partnership with Archbishop Beck school  Merseyrail Sound Station, targeting NEETs  Set up football teams for women and girls with FC  Train naming CSR: Over a Decade of Success

Wedding Train… Charity of Award Global the Year Recognising and Winning Coverage! Raised over Station Rewarding £600k over our People Adoption last 10 Schemes years

Innovative 40 out Community of 66 Projects – stations Sound adopted Station, MBLFC

Flip Flops! Grand National One-Off Gestures

 Merseyrail commissioned special train for bride Leanne Cole on her wedding day  Dedicated train for 700 local volunteers from Port Sunlight to to mark the 700 Lever Brothers’ workers who fought in World War One Awards

2014 • South Parkway won in Medium Station of the Year category in awards 2014 • Chief executive’s award for contribution to the , Downtown Liverpool in Business awards • Large Business of the Year in UK Heart Safe awards • RailStaff awards: two winners, Sally Ralston, CSR manager and George Warriner, station retailer 2013 • Liverpool Central: large and overall station of the year at the National Rail awards • Liverpool Central: rail station of the year category at the National Transport awards • Liverpool Central: excellence category of the Rail Business awards • Bike & Go: innovation of the year – National Cycle awards • And many, many more! Property Projects

• Hooton car park

• lifts • James Street platform 2 and Water Street entrance enhancements

• Green Lane platform canopy and booking office refurbishment

• Ainsdale re-build

• Hall Road car

All scheduled for completion 2015 or 2016 Short Term Growth Plan

 Joint initiative between Merseyrail and Merseytravel  Aimed at stimulating growth ahead of the long term rail strategy  Initiatives under examination include:  Wifi on underground stations  Station accessibility  Joint marketing schemes Supporting Merseytravel Projects

 Long term rail strategy  Fleet modernisation programme  Smart ticketing Questions?