Merseyrail − a Decade of Success Merseyrail − Overview of the Network Key characteristics Self-contained urban network 75 miles of track, 6.5 miles of which are underground One of the most intensively used networks in the UK Over 800 daily services Monday - Saturday 67 stations, 66 of which are managed by Merseyrail; 5 underground stations Fleet of 59 class 507 / 508 electric trains Corporate 25 year concession held by Merseytravel, awarded December 2002 Started 20 July 2003 and terminates 20 July 2028 Devolved contract; unique in length Efficient operator reviews every five years 50:50 joint venture between Serco and Abellio The Present Since the start of the concession Significant growth in passenger numbers Enhanced performance Enviable rates of passenger satisfaction Increased fleet reliability Better stations and trains Safer environments Higher train presentation scores More compelling CSR offering Increased Passenger Growth Enhanced Performance Enviable Rates of Passenger Satisfaction Passenger Satisfaction First train operator to win Customer First accreditation (Dec 2013) Top of Which? annual survey for train satisfaction (Feb 2014) Increased Fleet Reliability Train Presentation Scores Heightened Safety Overall, the Merseyrail network is a much safer than ten years ago Merseyrail now employs 30 revenue protection officers, and has a £1.2m annual contract with Carlisle Security Corporate Social Responsibility 40 station adoption schemes (six in 2009) Charity of the year initiative − staff have raised £600,000+ over last decade Close partnership with Archbishop Beck school Merseyrail Sound Station, targeting NEETs Set up football teams for women and girls with Bootle FC Train naming CSR: Over a Decade of Success Wedding Train… Charity of Award Global the Year Recognising and Winning Coverage! Raised over Station Rewarding £600k over our People Adoption last 10 Schemes years Innovative 40 out Community of 66 Projects – stations Sound adopted Station, MBLFC Flip Flops! Grand National One-Off Gestures Merseyrail commissioned special train for bride Leanne Cole on her wedding day Dedicated train for 700 local volunteers from Port Sunlight to Chester to mark the 700 Lever Brothers’ workers who fought in World War One Awards 2014 • Liverpool South Parkway won in Medium Station of the Year category in National Rail awards 2014 • Chief executive’s award for contribution to the Liverpool city region, Downtown Liverpool in Business awards • Large Business of the Year in UK Heart Safe awards • RailStaff awards: two winners, Sally Ralston, CSR manager and George Warriner, station retailer 2013 • Liverpool Central: large and overall station of the year at the National Rail awards • Liverpool Central: rail station of the year category at the National Transport awards • Liverpool Central: excellence category of the Rail Business awards • Bike & Go: innovation of the year – National Cycle awards • And many, many more! Property Projects • Hooton car park • Formby lifts • James Street platform 2 and Water Street entrance enhancements • Green Lane platform canopy and booking office refurbishment • Ainsdale re-build • Hall Road car All scheduled for completion 2015 or 2016 Short Term Growth Plan Joint initiative between Merseyrail and Merseytravel Aimed at stimulating growth ahead of the long term rail strategy Initiatives under examination include: Wifi on underground stations Station accessibility Joint marketing schemes Supporting Merseytravel Projects Long term rail strategy Fleet modernisation programme Smart ticketing Questions?.