EDF ENERGY – FACT SHEET

ABOUT US…

As one of the largest energy companies in the UK, EDF Energy touches the lives of millions of people every minute of the day. Here are some facts about us:

• EDF Energy is one of the UK's largest energy companies, with nearly 13,000 employees across the country. • EDF Energy is one of the few vertically integrated companies, which means we manage energy from the moment it's harnessed; to the second it's used, with expertise in generation, trading, distribution and supply. • EDF Energy is a core part of EDF Group, one of the largest energy companies in Europe, with key business operations in France, the UK, Germany and Italy. WHAT WE DO…

• Customers branch sellsT electricity and gas to our residential and business customers and runs our customer facing field activities including field sales and meter reading services.

• Networks branch looks after the public and private networks of overhead lines and underground cables, distributing electricity to millions of customers.

• Energy Branch provides the gas and electricity required to meet our customers’ needs. It achieves this through our coal and gas power stations, wind turbines and by buying from the wholesale market.

• Corporate Functions, HR, Business Improvement & Technology, Finance and Communications provide critical support to the four branches of our company. COMPANY WIDE

• We are one of the UK’s largest utility companies, with 13,000 employees and millions of customers • We are proud to be part of EDF Group which operates in more than 20 countries including 13 in Europe • We are here for the long term and, in everything we do, we think about tomorrow as well as today – this is known as sustainable development • We want to make sure the UK has a secure supply of energy at prices customers can afford • We want to build and run new nuclear stations as we believe they have a role in tackling climate change • We have a special name for the way we work – ‘e’ factor – and this is helping us achieve our ambitions

EDF Energy plc. Registered no.: 2228297. Registered office: 40 Grosvenor Place, Victoria, London SW1X 7EN. Incorporated in England and Wales. edfenergy.com

EDF ENERGY – FACT SHEET

CORPORATE FUNCTIONS

• Corporate Functions provide critical support to the four branches of the company • We provide services – such as HR, Business Improvement & Technology (BI&T), Finance, Communications, Property Services and Procurement – vital to the smooth running of the business • We keep in touch by aligning ourselves to the ‘bigger picture’ • We are continually improving our services to maximise value to the company

ENERGY BRANCH

• Energy Branch provides the gas and electricity required to meet our customers’ needs • We do this by running coal and gas power stations and wind turbines, and through buying from the wholesale market • We work closely with Customers Branch to ensure that, for every hour of the day, we match the demand of our customers • We invest in new technologies to make sure we can provide the energy of tomorrow

CUSTOMERS BRANCH

• Customers Branch sells electricity and gas to our residential and business customers • We run customer-facing field activities including field sales and meter reading services • We market and manage customer activities through our national brand EDF Energy, which is fast becoming a household name • We are committed to excellent customer service and have pledged to keep our call centres in the UK

NETWORKS BRANCH

• Networks Branch looks after the public network of overhead lines and underground cables • We distribute electricity to around 8million homes and businesses – that’s almost a quarter of the UK population • Our networks cover a huge area, from The Wash in Norfolk to Littlehampton on the Sussex coast • We are spending more than £2billion on improvements to our network between now and 2010 • We build and run private electrical networks for airports, railways, government and private organisations • We provide electrical contracting services to major customers • We are making a name for ourselves as a leading UK player in this specialist market • We are developing partnerships with other companies, including other utilities, to deliver innovative energy projects for the future

EDF ENERGY – FACT SHEET

Highlights from a recent Computer Weekly Interview – Key Points Background on EDF Energy • EDF Energy is one of the UK's largest energy companies. We provide power to a quarter of the UK's population via our electricity distribution networks in London, the South East and the East of England. • We supply gas and electricity to over 5 million customers and generate about 5GW of energy from our coal and gas power stations, as well as combined heat and power plants and wind farms. • The company is also a key player in national infrastructure projects, including the electrical upgrading of the London Underground, management of private electricity networks serving four London airports and the Channel Tunnel Rail Link, the country’s first new railway in 100 years. • We employ nearly 13,000 people at locations across the UK. EDF Energy is a core part of EDF Group, one of the world’s largest power companies. • We recently re-branded all our businesses under the EDF Energy name. We believe that by sharing one name, EDF Energy, we will be better able to demonstrate that we are a vital part of the UK energy market and will be better able to serve our customers. This gives us a strong single brand. We are an international group, a European leader, with 30m customers. Our size, expertise and experience are all deployed to the benefit of our customers. Background on the BI&T organisation • BI&T (Business Improvement & Technology) is made up of approximately 600 permanent employees and 300 to 400 external consultants and contractors. • The name BI&T (Business Improvement & Technology) reflects the wider scope of our organisation in comparison to a standard IT organisation – with responsibility for managing and delivering business change and business improvements for the entire company. • We are ‘the utility behind the utility’. At a high level, BI&T is responsible for managing the IT service for EDF Energy’s 13,000 employees, implementing end-to-end change initiatives across the company, and managing services that are critical to both EDF Energy and the community at large, for example; • Maintenance and development of the Networks Control Systems – critical in ensuring continuity of electricity supply to millions of people across the country. • Responsibility for the systems which read, bill and provide customer care services. In 2005 we sent 26 million bills. • Maintenance and support for the 24 hour trading and generation systems for our Energy Branch. We provide 24/7 application services to our trading systems, where energy is traded every 30 minutes. • EDF Energy has been going from strength to strength recently - and as a support function, we reflect this growth. At the moment we are looking to increase the number of in- house employees, particularly in the area of Project Management and business analysis.

EDF ENERGY – FACT SHEET

Key achievements over the last 18 months

• We have successfully integrated 3 IT and 3 Business Change departments, on time and on budget • We are on track to meet our goal of 25% (equivalent to £20m) cost savings pa within 3 years. At the same time, we have maintained our headcount and are improving our service to customers • We have introduced a new operating model and a new way of managing and developing our people (Resource Management) • We have introduced a Transformation programme, which is focussed on developing our people to help us meet our objectives and our long-term strategy • We regularly measure both staff and customer satisfaction

AWARDST

The secret to an employer’s success The Corporate Research Foundation, in conjunction with Computing and our Computing Awards for Excellence, has published the second edition of the Top IT Employers in the UK

OverallT top 10

1. JPMorgan 2. BP 3. Centrica 4. Atkins 5. Accenture 6. EDF Energy 7. Kingston Communications Group 8. The Carphone Warehouse 9. ThoughtWorks 10. Xansa

HowT we measure up Promotion and development: People - Company culture and style: 1. HCL Technologies 2. EDF Energy 1. EDF Energy 3. ThoughtWorks 2. The Carphone Warehouse 4. Centrica 3. BP 5. Xansa 4. Kingston Communications 6. NCC Group Group 7. O2 5. Atkins 8. JPMorgan 6. Land Registry 9. Kingston Communications 7. Xansa Group 8. Centrica 10. ING Direct 9. Accenture 10. HCL Technologies