RPP-27195 TELECOMMUNICATIONS AND Manual Business Services NETWORK INFRASTRUCTURE Document TFC-BSM-IRM-STD-04, REV A-6 STANDARDS Page 1 of 8 Issue Date April 27, 2017 Ownership matrix Click for copy of Word (native) file 1.0 PURPOSE AND SCOPE This standard provides guidelines for performing activities that require Hanford Local Area Network (HLAN) access, data network support, end-user computing support, information systems, and telecommunications (e.g., telephone, network, video, radio, paging systems). (5.1.3) This standard does not apply to communication systems designed as safety-significant private automatic exchange (PAX) systems. 2.0 IMPLEMENTATION This standard is effective on the date shown in the header. 3.0 RESPONSIBILITIES 3.1 Chief Information Officer Ensures that all information management services are provided primarily by the contracted Information Resource Management (IRM) services provider. (5.1.2) Ensures the IRM services provider provides design, installation, management, operations, and engineering services for the Hanford site telecommunications infrastructure, systems, and facilities. (5.1.2) Ensures the IRM services provider manages the Integrated Voice and Data Telecommunications System (IVDTS). (5.1.2) Ensures the Safeguards and Security provider provides computer, network, and telecommunications security. (5.1.2) Authorizes the use of Voice over Internet Protocol (VoIP) technologies. Establishes usage restrictions and implementation guidance for VoIP based on the potential to cause damage to the information system, if used maliciously. (5.1.1) Documents, monitors, and controls the use of VoIP within the information system. (5.1.1) 4.0 STANDARD 4.1 Telephone Systems The Hanford Site telephone system provides dial tone and special circuit connectivity to the Hanford site for the Department of Energy, Richland Operations Office (DOE-RL). The system is classified as a Class IV system that includes all electronics, fiber, and copper infrastructure spanning across the entire Hanford Site, south Richland, and Kennewick. BUSINESS SERVICES Document TFC-BSM-IRM-STD-04, REV A-6 Page 2 of 8 TELECOMMUNICATIONS AND Issue Date April 27, 2017 NETWORK INFRASTRUCTURE STANDARDS 4.1.1 Service Implementation 4.1.1.1 Engineering and Oversight The IRM service provider is contracted to provide accountability for design authority, configuration control, engineering, and oversight of common infrastructure elements and system expansion. 4.1.1.2 Operation and Maintenance Q-West performs IVDTS-related operations and maintenance services for the IVDTS system from the switch to the end-telephone devices. This work includes all service-related functions to ensure reliable telephone service, including sustaining the extensive fiber-optic backbone throughout the Hanford site. (Q-West provides operations and maintenance of the IVDTS system and the entire telephone infrastructure, without exception.) 4.1.2 System Boundaries and Demarcations There are two systems within the IVDTS voice and special circuit systems: 4.1.2.1 IVDTS Voice System The IVDTS voice system provides voice communications to site users. The voice system boundaries encompass the entire system including all components of the IVDTS voice system. Since the IVDTS system requires end-to-end accountability, there are no demarcations for this system. The boundaries include: End-user telephone devices, including handsets, wall mounts, speakers, answering machines, modems, etc. The IVDTS inside plant, including cable infrastructure, backboards and patch panels, cross-connection, conduit, and raceway systems The IVDTS outside plant, including cabling infrastructure (aerial and underground), manhole, hand hole, and vault facilities The IVDTS electronic equipment, including concentrator and multiplexing equipment and central office facilities and equipment All dedicated private line circuits and all trunking necessary for connecting the IVDTS to the local telephone company. 4.1.2.2 VDTS Special Circuit System The IVDTS special circuit system provides connectivity for other systems requiring signaling transport media. These systems generally transmit data, control, and alarm signaling information between end systems. The special circuit system boundaries encompass the common infrastructure from the demarcation point outward bound. The special circuit interface card is the designated demarcation point where all communication media from the interface card (e.g., channel service unit/data service unit (CSU/DSU)) outward bound (including wiring and BUSINESS SERVICES Document TFC-BSM-IRM-STD-04, REV A-6 Page 3 of 8 TELECOMMUNICATIONS AND Issue Date April 27, 2017 NETWORK INFRASTRUCTURE STANDARDS electronic equipment such as concentrators, multiplexers, bridges, and routers) are the responsibility of either Q-West or the IRM service provider depending on the functional responsibility identified above. 4.1.3 Media Telephone system media includes telephone cable and hardware needed to connect the IVDTS to all station apparatus (including building wiring, intra-area wiring, and inter-area wiring). Standards for IVDTS media type are referenced in the network architecture design, guidelines, and standards at: http://msc.rl.gov/hwsw/. 4.2 Network Systems The Site network systems provide communication connectivity used to transmit data, telemetry, control, data acquisition, and signaling information outside of the vendor-manufactured equipment. The IRM service provider is contracted as the Hanford Site design authority and design agent for Tank Operations Contractor data communication networks. Specific requirements are listed in MSC-RD-15672. 4.2.1 Service Classification 1. The IRM service provider is contracted to provide expansion, sustained operation, and maintenance of the HLAN, the Hanford Site general-use network, and the common network infrastructure. 2. The IRM service provider is contracted to provide design authority and oversight, configuration control, engineering and documentation of the HLAN, communications protocol, network internet protocol addressing, and common network infrastructure. 4.2.2 System Boundaries and Demarcations The network interface card is the designated demarcation point wherein all communication media from the network interface card outward bound (including wiring and network equipment such as concentrators, bridges, and routers) are the responsibility of the IRM service provider. 1. The HLAN, Hanford Site general-use network, is comprised of inside and outside cabling, concentrators, bridges, routers, switches, modems, and other similar network equipment that provides data and signal communication connectivity residing on common network infrastructure and not connected to the HLAN. The demarcation point for these network systems is at the network interface device of each end-user’s equipment. 2. The HLAN system is comprised of components in the general-use network boundaries with one exception. For office automation systems using HLAN applications, there is no demarcation point since the IRM services provider has end-to-end configuration, maintenance, and operation responsibilities. For process control systems attached to the HLAN, the demarcation point is the network interface card for each system connected to the HLAN. BUSINESS SERVICES Document TFC-BSM-IRM-STD-04, REV A-6 Page 4 of 8 TELECOMMUNICATIONS AND Issue Date April 27, 2017 NETWORK INFRASTRUCTURE STANDARDS 4.2.3 Media Network systems media are comprised of cable and hardware needed to connect the network system with all workstation equipment (including building wiring, intra-area wiring, and inter-area wiring) either as fiber optic or copper media type. Standards for network systems media type are referenced in the network architecture design, guidelines, and standards at http://msc.rl.gov/hwsw/. 4.3 Video Systems The Hanford Site video system provides remote video image information to remote end users on and off the Hanford Site. There are two types of video systems used on the Hanford Site; teleconferencing and surveillance systems. These systems, for the most part, use Hanford Site centralized infrastructure systems for transporting video information. For security reasons, the remote activation of collaborative computing mechanisms (e.g., video and audio conferencing) is prohibited. 4.3.1 Video Teleconferencing Systems The Hanford Site video teleconferencing systems provide teleconferencing capabilities that enhance communication for remote users and promote cost-effective communication alternatives. 4.3.1.1 Service Classification 1. The IRM service provider is contracted to provide operation and maintenance of Hanford Site video teleconferencing systems. Actual administration of specific teleconferencing systems is usually delegated to specific individuals required to provide daily or weekly coordination for these local systems. 2. The IRM service provider is contracted to provide design authority and oversight, configuration control, engineering, and documentation of the Hanford Site video teleconferencing systems. Other services include consulting for end-user video conferencing hardware and software equipment and systems, standards development and administration, and program planning. 4.3.1.2 System Boundaries and Demarcations There are two types of video teleconferencing systems: 1. Group teleconferencing systems provide video teleconferencing to groups in large teleconference room or centers 2. Individual end-user teleconferencing systems provide video teleconferencing