Retail Excellence Shopping Centre Review2017 Contents

SECTION PAGE

Copyright, Disclaimer, Methodology 3

Shopping Centres Included in Review 2017 4

Overall Shopping Centre Health 5-7

Store Profitability 8-10

Store Importance 11-13

Rent Levels 14-16

Shopping Centre Promotion 17-19

Shopping Centre Management 20-21

Service Charge Transparency & Cost Efficiency 22-23

Tenant Exit Probability 24-26

Retail Excellence Shopping Centre Review 2017 2 Copyright | Disclaimer

COPYRIGHT: It is an offence to distribute this report to third party organisations or individuals without the express agreement of Retail Excellence. This information is compiled exclusively for use by members of Retail Excellence, and cannot be reproduced without the prior written permission of Retail Excellence.

DISCLAIMER: Although every effort has been made to ensure the accuracy of the material contained in this document, complete accuracy cannot be guaranteed. Neither Retail Excellence nor the author(s) accept any responsibility whatsoever for loss or damage occasioned or claimed to have been occasioned, in part or in full, as a consequence of any person acting or refraining from acting, as a result of a matter contained in this document.

METHODOLOGY: This review was conducted having sought feedback regarding scheme performance from multiple tenants. Scheme owners nor any other third party were not consulted in the course of conducting this review. Over two hundred & twenty shopping centre tenants who operate over 650 shopping centre stores participated in the review.

Overall shopping centre performance was computed by weighting all variables excluding exit probability by 50% and weighting exit probability by 50%. The total of each weighted group determined overall shopping centre performance.

The Retail Excellence Shopping Centre Review 2017 is the most in-depth shopping centre health review in the . Those shopping centres for which a reasonable tenant sample was unavailable were excluded from this review.

Retail Excellence Shopping Centre Review 2017 3 Shopping Centres included in the Retail Excellence Shopping Centre Review 2017:

Athlone Town Centre Laurence Town Centre Ballincollig Shopping Centre Letterkenny Shopping Centre Blackpool Shopping Centre Shopping Centre Blackrock Shopping Centre Lucan Shopping Centre Centre MacDonagh Junction Bridgewater Shopping Centre Mahon Point Shopping Centre City Square Shopping Centre Marshes Shopping Centre Navan Shopping Centre Donaghmede Shopping Centre Northside Shopping Centre Douglas Court Shopping Centre Shopping Centre Parkway Shopping Centre Dungarvan Shopping Centre Pavilions Swords Dunlaoghaire Shopping Centre Scotch Hall Shopping Centre Eyre Square Shopping Centre St. Stephens Green Centre Fairgreen Shopping Centre Stillorgan Shopping Centre Galway Shopping Centre The Square Town Centre Gorey Shopping Centre Thurles Shopping Centre Ilac Shopping Centre Whitewater Shopping Centre

Retail Excellence Shopping Centre Review 2017 4 Overall Performance (Best Performing Schemes)

SCHEME PERFORMANCE STATUS SCHEME OVERALL SCORE Dundrum Town Centre 7.77 In Good Health (Score: 7.51-10.00) Liffey Valley Shopping Centre 7.74 Pavilions Swords 6.99 Jervis Shopping Centre 6.86 Stillorgan Shopping Centre 6.54 6.30 Mahon Point Shopping Centre 6.29 Northside Shopping Centre 6.21 Wilton Shopping Centre 5.92 Marginally Healthy (Score: 5.01-7.50) Letterkenny Shopping Centre 5.87 Fairgreen Shopping Centre 5.86 Town Centre 5.84 Galway Shopping Centre 5.83 Donaghmede Shopping Centre 5.73 Blackpool Shopping Centre 5.66 Dungarvan Shopping Centre 5.63

Retail Excellence Shopping Centre Review 2017 5 Overall Performance (Best Performing Schemes continued)

SCHEME PERFORMANCE STATUS SCHEME OVERALL SCORE Douglas Court Shopping Centre 5.62 Crescent Shopping Centre 5.62 Omni Park Shopping Centre 5.58 Parkway Shopping Centre 5.48 Marginally Healthy (Score: 5.01-7.50) Lucan Shopping Centre 5.40 CONTINUED Eyre Square Shopping Centre 5.34 Thurles Shopping Centre 5.23 Whitewater Shopping Centre 5.21 St. Stephens Green Centre 5.20 Dunlaoghaire Shopping Centre 5.16

Retail Excellence Shopping Centre Review 2017 6 Overall Performance (Worst Performing Schemes)

SCHEME PERFORMANCE STATUS SCHEME OVERALL SCORE City Square Shopping Centre 4.92 MacDonagh Junction 4.87 Marshes Shopping Centre 4.82 Blackrock Shopping Centre 4.66 The Square Town Centre 4.51 Unhealthy (Score: 2.51-5.00) Scotch Hall Shopping Centre 4.45 Navan Shopping Centre 4.17 Ballincollig Shopping Centre 4.05 Bridgewater Shopping Centre 4.01 Gorey Shopping Centre 3.62 Ilac Shopping Centre 3.35

Significantly Unhealthy (Score: 0.00-2.50) Laurence Town Centre 1.89

Retail Excellence Shopping Centre Review 2017 7 Store Profitability (Best Performing Schemes) Agree|Disagree - Our Store is Profitable within this Scheme

SCHEME PERFORMANCE STATUS SCHEME PROFITABILITY SCORE

In Good Health (Score: 7.51-10.00) Donaghmede Shopping Centre 8.52

Stillorgan Shopping Centre 7.27 Dundrum Town Centre 7.08 Blanchardstown Centre 6.88 Liffey Valley Shopping Centre 6.78 Letterkenny Shopping Centre 6.63 Jervis Shopping Centre 6.61 Dungarvan Shopping Centre 6.55 Marginally Healthy (Score: 5.01-7.50) Pavilions Swords 6.33 Crescent Shopping Centre 6.29 Omni Park Shopping Centre 6.14 Parkway Shopping Centre 6.03 Marshes Shopping Centre 6.01 Eyre Square Shopping Centre 5.99 Galway Shopping Centre 5.96 Douglas Court Shopping Centre 5.89

Retail Excellence Shopping Centre Review 2017 8 Store Profitability (Best Performing Schemes continued) Agree|Disagree - Our Store is Profitable within this Scheme

SCHEME PERFORMANCE STATUS SCHEME PROFITABILITY SCORE Wilton Shopping Centre 5.83 St. Stephens Green Centre 5.71 Fairgreen Shopping Centre 5.67 The Square Town Centre 5.67 Mahon Point Shopping Centre 5.56 Marginally Healthy (Score: 5.01-7.50) Thurles Shopping Centre 5.33 CONTINUED Blackrock Shopping Centre 5.33 Bridgewater Shopping Centre 5.33 Whitewater Shopping Centre 5.17 Blackpool Shopping Centre 5.13 Northside Shopping Centre 5.06 City Square Shopping Centre 5.03

Retail Excellence Shopping Centre Review 2017 9 Store Profitability (Worst Performing Schemes) Agree|Disagree - Our Store is Profitable within this Scheme

SCHEME PERFORMANCE STATUS SCHEME PROFITABILITY SCORE Lucan Shopping Centre 4.96 Dunlaoghaire Shopping Centre 4.96 Athlone Town Centre 4.67 Ballincollig Shopping Centre 4.61 Unhealthy (Score: 2.51-5.00) Navan Shopping Centre 4.41 Ilac Shopping Centre 3.99 Gorey Shopping Centre 3.81 MacDonagh Junction 3.33 Laurence Town Centre 3.02

Significantly Unhealthy (Score: 0.00-2.50) Scotch Hall Shopping Centre 1.99

Retail Excellence Shopping Centre Review 2017 10 Store Importance (Best Performing Schemes) Agree | Disagree - Our store within this scheme is strategically important to our store network

SCHEME PERFORMANCE STATUS SCHEME IMPORTANCE SCORE Dundrum Town Centre 9.09 Liffey Valley Shopping Centre 8.89 Blanchardstown Centre 8.38 Stillorgan Shopping Centre 8.31 In Good Health (Score: 7.51-10.00) Pavilions Swords 8.09 Mahon Point Shopping Centre 7.78 Donaghmede Shopping Centre 7.56 Douglas Court Shopping Centre 7.52 Wilton Shopping Centre 7.33 Jervis Shopping Centre 7.20 Omni Park Shopping Centre 6.83 Crescent Shopping Centre 6.81 Marginally Healthy (Score: 5.01-7.50) Dungarvan Shopping Centre 6.78 Eyre Square Shopping Centre 6.67 Whitewater Shopping Centre 6.63 Letterkenny Shopping Centre 6.52 The Square Town Centre 6.43

Retail Excellence Shopping Centre Review 2017 11 Store Importance (Best Performing Schemes continued) Agree | Disagree - Our store within this scheme is strategically important to our store network

SCHEME PERFORMANCE STATUS SCHEME IMPORTANCE SCORE St. Stephens Green Centre 6.14 Thurles Shopping Centre 6.05 Galway Shopping Centre 6.04 Fairgreen Shopping Centre 5.67 Marginally Healthy (Score: 5.01-7.50) Blackrock Shopping Centre 5.67 CONTINUED City Square Shopping Centre 5.67 Athlone Town Centre 5.67 Marshes Shopping Centre 5.50 Ilac Shopping Centre 5.30 Blackpool Shopping Centre 5.01

Retail Excellence Shopping Centre Review 2017 12 Store Importance (Worst Performing Schemes) Agree | Disagree - Our store within this scheme is strategically important to our store network

SCHEME PERFORMANCE STATUS SCHEME IMPORTANCE SCORE Northside Shopping Centre 4.67 Dunlaoghaire Shopping Centre 4.67 Ballincollig Shopping Centre 4.65 Lucan Shopping Centre 4.49 MacDonagh Junction 4.33 Unhealthy (Score: 2.51-5.00) Navan Shopping Centre 4.17 Bridgewater Shopping Centre 4.06 Gorey Shopping Centre 4.05 Parkway Shopping Centre 3.76 Scotch Hall Shopping Centre 2.94

Significantly Unhealthy (Score: 0.00-2.50) Laurence Town Centre 2.05

Retail Excellence Shopping Centre Review 2017 13 Market Rent (Best Performing Schemes) Agree | Disagree - Our rent in this scheme is at or close to market rent for the area

SCHEME PERFORMANCE STATUS SCHEME MARKET RENT SCORE

In Good Health (Score: 7.51-10.00) Donaghmede Shopping Centre 7.94

Letterkenny Shopping Centre 7.50 Dungarvan Shopping Centre 7.25 Dundrum Town Centre 7.09 Parkway Shopping Centre 7.04 Dunlaoghaire Shopping Centre 7.02 Marginally Healthy (Score: 5.01-7.50) Eyre Square Shopping Centre 6.75 Wilton Shopping Centre 6.67 MacDonagh Junction 6.33 Pavilions Swords 6.22 The Square Town Centre 6.17 Liffey Valley Shopping Centre 6.14

Retail Excellence Shopping Centre Review 2017 14 Market Rent (Best Performing Schemes continued) Agree | Disagree - Our rent in this scheme is at or close to market rent for the area

SCHEME PERFORMANCE STATUS SCHEME MARKET RENT SCORE Omni Park Shopping Centre 6.01 Fairgreen Shopping Centre 5.92 Stillorgan Shopping Centre 5.90 Thurles Shopping Centre 5.75 St. Stephens Green Centre 5.57 Marginally Healthy (Score: 5.01-7.50) Blackpool Shopping Centre 5.57 CONTINUED Bridgewater Shopping Centre 5.38 Mahon Point Shopping Centre 5.33 Jervis Shopping Centre 5.25 Ilac Shopping Centre 5.06 Crescent Shopping Centre 5.03 Whitewater Shopping Centre 5.02

Retail Excellence Shopping Centre Review 2017 15 Market Rent (Worst Performing Schemes) Agree | Disagree - Our rent in this scheme is at or close to market rent for the area

SCHEME PERFORMANCE STATUS SCHEME MARKET RENT SCORE Laurence Town Centre 4.99 Douglas Court Shopping Centre 4.89 Blackrock Shopping Centre 4.61 Lucan Shopping Centre 4.56 Athlone Town Centre 4.47 Blanchardstown Centre 4.33 Ballincollig Shopping Centre 4.20 Unhealthy (Score: 2.51-5.00) Marshes Shopping Centre 4.02 Northside Shopping Centre 3.99 Scotch Hall Shopping Centre 3.99 Navan Shopping Centre 3.96 Galway Shopping Centre 3.93 City Square Shopping Centre 3.33 Gorey Shopping Centre 3.11

Significantly Unhealthy (Score: 0.00-2.50)

Retail Excellence Shopping Centre Review 2017 16 Scheme Promotion (Best Performing Schemes) Agree | Disagree - The scheme management team work hard to promote the scheme

SCHEME PERFORMANCE STATUS SCHEME PROMOTION SCORE

In Good Health (Score: 7.51-10.00) Dundrum Town Centre 8.04

Liffey Valley Shopping Centre 7.22 Blanchardstown Centre 6.75 Jervis Shopping Centre 6.59 Athlone Town Centre 6.41 Northside Shopping Centre 5.96 Mahon Point Shopping Centre 5.75 Fairgreen Shopping Centre 5.56 Marginally Healthy (Score: 5.01-7.50) Pavilions Swords 5.53 Crescent Shopping Centre 5.51 Whitewater Shopping Centre 5.49 Ilac Shopping Centre 5.44 Wilton Shopping Centre 5.17 Dungarvan Shopping Centre 5.11 Blackpool Shopping Centre 5.07

Retail Excellence Shopping Centre Review 2017 17 Scheme Promotion (Worst Performing Schemes) Agree | Disagree - The scheme management team work hard to promote the scheme

SCHEME PERFORMANCE STATUS SCHEME PROMOTION SCORE MacDonagh Junction 4.99 Gorey Shopping Centre 4.95 Letterkenny Shopping Centre 4.89 Stillorgan Shopping Centre 4.89 The Square Town Centre 4.83 Marshes Shopping Centre 4.78 Omni Park Shopping Centre 4.48 Blackrock Shopping Centre 4.45 Parkway Shopping Centre 4.37 Unhealthy (Score: 2.51-5.00) St. Stephens Green Centre 4.29 Donaghmede Shopping Centre 4.19 Bridgewater Shopping Centre 4.04 City Square Shopping Centre 3.99 Navan Shopping Centre 3.81 Dunlaoghaire Shopping Centre 3.41 Eyre Square Shopping Centre 3.33 Douglas Court Shopping Centre 3.22 Thurles Shopping Centre 2.97 Galway Shopping Centre 2.95

Retail Excellence Shopping Centre Review 2017 18 Scheme Promotion (Worst Performing Schemes - Continued) Agree | Disagree - The scheme management team work hard to promote the scheme

SCHEME PERFORMANCE STATUS SCHEME PROMOTION SCORE Laurence Town Centre 1.94 Lucan Shopping Centre 1.84 Significantly Unhealthy (Score: 0.00-2.50) Ballincollig Shopping Centre 1.61 Scotch Hall Shopping Centre 1.07

Retail Excellence Shopping Centre Review 2017 19 Scheme Management (Best Performing Schemes) Agree | Disagree - The scheme management team are responsive to tenant needs

SCHEME PERFORMANCE STATUS SCHEME RESPONSIVENESS SCORE In Good Health (Score: 7.51-10.00) Donaghmede Shopping Centre 7.33 Dundrum Town Centre 6.91 Liffey Valley Shopping Centre 6.71 Blackpool Shopping Centre 6.71 Lucan Shopping Centre 6.67 Pavilions Swords 6.45 Galway Shopping Centre 6.33 MacDonagh Junction 6.14 Stillorgan Shopping Centre 6.11 Marginally Healthy (Score: 5.01-7.50) Dungarvan Shopping Centre 6.09 Fairgreen Shopping Centre 5.86 Athlone Town Centre 5.83 Mahon Point Shopping Centre 5.63 Letterkenny Shopping Centre 5.56 Wilton Shopping Centre 5.51 Scotch Hall Shopping Centre 5.49 Jervis Shopping Centre 5.26 Northside Shopping Centre 5.17 City Square Shopping Centre 5.01

Retail Excellence Shopping Centre Review 2017 20 Scheme Management (Worst Performing Schemes) Agree | Disagree - The scheme management team are responsive to tenant needs

SCHEME PERFORMANCE STATUS SCHEME RESPONSIVENESS SCORE Whitewater Shopping Centre 4.88 The Square Town Centre 4.80 Marshes Shopping Centre 4.75 Douglas Court Shopping Centre 4.75 Blackrock Shopping Centre 4.55 Navan Shopping Centre 4.54 Crescent Shopping Centre 4.22 Ballincollig Shopping Centre 4.18 Parkway Shopping Centre 3.99 Unhealthy (Score: 2.51-5.00) Bridgewater Shopping Centre 3.99 St. Stephens Green Centre 3.97 Gorey Shopping Centre 3.94 Dunlaoghaire Shopping Centre 3.92 Ilac Shopping Centre 3.84 Omni Park Shopping Centre 3.67 Eyre Square Shopping Centre 3.67 Thurles Shopping Centre 3.67 Blanchardstown Centre 2.89 Significantly Unhealthy (Score: 0.00-2.50) Laurence Town Centre 1.06

Retail Excellence Shopping Centre Review 2017 21 Service Charge Transparency (Best Performing Schemes) Agree | Disagree - The service charge is transparent & the centre management aggressively seeks best value for money

SCHEME PERFORMANCE STATUS SCHEME TRANSPARENCY SCORE In Good Health (Score: 7.51-10.00) Scotch Hall Shopping Centre 8.07 Lucan Shopping Centre 6.99 Dundrum Town Centre 6.93 Liffey Valley Shopping Centre 6.86 Donaghmede Shopping Centre 6.28 Dunlaoghaire Shopping Centre 6.25 Blanchardstown Centre 6.08 Stillorgan Shopping Centre 6.04 Gorey Shopping Centre 5.99 Blackpool Shopping Centre 5.71 Marginally Healthy (Score: 5.01-7.50) The Square Town Centre 5.66 Mahon Point Shopping Centre 5.57 Jervis Shopping Centre 5.56 Wilton Shopping Centre 5.52 Navan Shopping Centre 5.43 Pavilions Swords 5.33 Dungarvan Shopping Centre 5.33 Fairgreen Shopping Centre 5.33 Blackrock Shopping Centre 5.25 Bridgewater Shopping Centre 5.06

Retail Excellence Shopping Centre Review 2017 22 Service Charge Transparency (Worst Performing Schemes) Agree | Disagree - The service charge is transparent & the centre management aggressively seeks best value for money

SCHEME PERFORMANCE STATUS SCHEME TRANSPARENCY SCORE Athlone Town Centre 4.99 MacDonagh Junction 4.98 Northside Shopping Centre 4.98 Parkway Shopping Centre 4.89 Crescent Shopping Centre 4.88 Ilac Shopping Centre 4.84 Whitewater Shopping Centre 4.57 Omni Park Shopping Centre 4.54 City Square Shopping Centre 4.33 Unhealthy (Score: 2.51-5.00) Thurles Shopping Centre 4.33 St. Stephens Green Centre 4.17 Marshes Shopping Centre 4.05 Galway Shopping Centre 4.04 Letterkenny Shopping Centre 4.04 Douglas Court Shopping Centre 3.89 Eyre Square Shopping Centre 3.67 Laurence Town Centre 2.94 Ballincollig Shopping Centre 2.81 Significantly Unhealthy (Score: 0.00-2.50)

Retail Excellence Shopping Centre Review 2017 23 Exit Probability (Best Performing Schemes) Agree | Disagree - We will NOT exit this premises at the end of the lease term or at the next break

SCHEME PERFORMANCE STATUS SCHEME EXIT SCORE Liffey Valley Shopping Centre 8.38 Dundrum Town Centre 8.01 In Good Health (Score: 7.51-10.00) Blanchardstown Centre 7.66 Fairgreen Shopping Centre 7.65 Blackrock Shopping Centre 7.44 Stillorgan Shopping Centre 6.78 Ballincollig Shopping Centre 6.72 Blackpool Shopping Centre 6.66 Wilton Shopping Centre 6.64 Marginally Healthy (Score: 5.01-7.50) Jervis Shopping Centre 6.33 Parkway Shopping Centre 6.22 Mahon Point Shopping Centre 6.05 City Square Shopping Centre 5.95 Dunlaoghaire Shopping Centre 5.89 Navan Shopping Centre 5.89

Retail Excellence Shopping Centre Review 2017 24 Exit Probability (Best Performing Schemes continued) Agree | Disagree - We will NOT exit this premises at the end of the lease term or at the next break

SCHEME PERFORMANCE STATUS SCHEME EXIT SCORE Douglas Court Shopping Centre 5.89 Pavilions Swords 5.83 Donaghmede Shopping Centre 5.78 Whitewater Shopping Centre 5.78 Laurence Town Centre 5.78 Marginally Healthy (Score: 5.01-7.50) Eyre Square Shopping Centre 5.66 CONTINUED St. Stephens Green Centre 5.43 Bridgewater Shopping Centre 5.28 Galway Shopping Centre 5.28 Athlone Town Centre 5.12 The Square Town Centre 5.08

Retail Excellence Shopping Centre Review 2017 25 Exit Probability (Worst Performing Schemes) Agree | Disagree - We will NOT exit this premises at the end of the lease term or at the next break

SCHEME PERFORMANCE STATUS SCHEME EXIT SCORE Scotch Hall Shopping Centre 4.98 Dungarvan Shopping Centre 4.98 Northside Shopping Centre 4.78 Gorey Shopping Centre 4.72 Lucan Shopping Centre 4.48 Unhealthy (Score: 2.51-5.00) Omni Park Shopping Centre 4.42 Crescent Shopping Centre 4.34 Ilac Shopping Centre 3.96 MacDonagh Junction 3.42 Thurles Shopping Centre 3.38 Marshes Shopping Centre 2.94

Significantly Unhealthy (Score: 0.00-2.50) Letterkenny Shopping Centre 1.95

Retail Excellence Shopping Centre Review 2017 26 OFFICE: 10 Leopardstown Office Park, Sandyford, Dublin 18 ENNIS OFFICE: 1 Barrack Street, Ennis, County Clare T: 353 (0) 65 6846927 | E: [email protected] | W: retailexcellence.ie 24