DOCSLIB.ORG

2019-20 Contents

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
2019-20 Contents 2019-20 Contents CORPORATE OVERVIEW FINANCIAL STATEMENTS 2 Firstsource at a Glance Consolidated 4 Our Business Verticals 96 Independent Auditors’ Report 9 Digitalisation 103 Balance Sheet 10 Our Performance 104 Statement of Profit and Loss 12 Message from the Chairman 105 Statement of Changes in Equity 13 Message from the 107 Statement of Cash Flows Managing Director & CEO 109 Notes to the Financial Statements 14 Board of Directors 142 Statement under Section 129(3) 15 Leadership Team of the Companies Act, 2013 in Form AOC - I relating to 16 Case Studies Subsidiary Companies 18 People at Firstsource 20 Corporate Social Standalone Responsibility (CSR) 144 Independent Auditors’ Report 22 Awards and Accolades 151 Balance Sheet 152 Statement of Profit and Loss STATUTORY REPORTS 153 Statement of Changes in Equity 24 Directors’ Report 155 Statement of Cash Flows 54 Business Responsibility Report 158 Notes to the Financial Statements 60 Management’s Discussion and Analysis of Financial Condition and Results of Operations 187 Notice on Annual General Meeting 80 Report on Corporate Governance Performance Highlights: FY20 REVENUE FROM OPERATIONS OPERATING MARGIN PROFIT AFTER TAX (PAT) ` 40,986 Mn ` 4,437 Mn ` 3,397 Mn 7.1% y-o-y 10.8% of revenues 8.3% of revenues Digital First, Digital Now. The new normal created by the COVID-19 outbreak has compelled organisations to rethink the way businesses operate and deliver value to customers. As organisations come to terms with a volatile business environment, adoption of digital technologies is gaining momentum. Integration of new-age technologies into business strategy will disrupt traditional business models across industries, making way for agile and efficient ones. At Firstsource Solutions Limited (Firstsource), we Agent Productivity and Customer Experience has design, innovate and implement solutions that enable enabled us to be a reliable partner in our clients’ business processes to be more agile and efficient to digital transformation journey, while creating value for address evolving customer expectations. Our proven all our stakeholders. expertise in Analytics, Intelligent Automation (IA), Firstsource Solutions Limited Firstsource at a Glance Firstsource Solutions Limited is a leading player in the Business Process Management (BPM) industry. Part of the RP-Sanjiv Goenka Group, Firstsource provides bespoke services and solutions to its customers across Banking and Financial Services, Healthcare, Communications, Media and Technology and other diverse industries. We operate 36 delivery centres across four geographies – US, UK, Philippines and India – to serve 100+ leading enterprises globally, including 17 Fortune 500 and 9 FTSE 100 companies. KEY NUMBERS ` 41 Billion 100+ 4 Countries 21,000+ Revenues in FY20 Global clients Our geographic footprint Firstsourcers globally COMPREHENSIVE SUITE OF SERVICES Customer Back-Office Collections and Intelligent Analytics Experience Processing Recoveries Automation Management OUR VALUES A S P I R E Agility Spirit of People Integrity Risk-Taking & Excellence Collaboration Centricity Innovation Stay nimble. Work together. Our people Uphold moral Push the Strive for Adapt fast. Solve problems. are our and ethical boundaries and perfection Be future ready. Celebrate success. greatest assets. standards, establish a with passion, at all times. new normal every every day. single time. 2 | Digital First, Digital Now. Company Overview Statutory Reports Financial Statements Annual Report 2019-20 | 3 Firstsource Solutions Limited Our Business Verticals We have strong capabilities to grow within the verticals in which we operate. We provide our clients with a distinct edge to stay ahead in their industry. Our futuristic thinking and a wide array of innovative solutions provide a significant value proposition to our clients. Banking and Financial Services Leveraging our technology–led solutions, With the credit card segment being our We continue to strengthen our presence we, at Firstsource made inroads into mainstay in the collections business, in the Prepaid Payment Instruments FinTech changing the way consumers we enjoy prominent position in the debt (PPIs)-related requirements of large banks access their finances. As a result, we have collection industry in the US. We have been across our key markets. Invoice financing, a proven track record in transforming exploring a multitude of opportunities working capital factoring and SME lending many retail banks and lending them within this promising segment. are some of our other strengths. a competitive edge. With more and more lenders embracing disruptive digital technologies such as Intelligent We operate across a wide-array of segments, including Automation (IA) to stay ahead of the competition, the mortgage industry stands to gain from this trend. We work Retail and SME banking Mortgages (loan Collections and Recoveries closely with our clients across the value (customer experience, processing, servicing, (credit card, auto and chain, including originators, servicers transaction processing) title and valuations) student loan collections) and mortgage insurance companies. Our offerings enable them to improve customer experience, streamline their Complaints and Commercial finance FinTech business processes, increase productivity remediation (invoice factoring, and drive revenue growth. (complaints handling, risk management) fraud management) WE WORK WITH 3 of top 6 Retail banks in the UK 4 of top 10 Lenders in the US 3 of top 5 Credit card issuers in the US 5 of top 10 Mortgage servicers in the US 4 | Digital First, Digital Now. Company Overview Statutory Reports Financial Statements COMMERCIAL BANKS, RETAIL BANKS AND COLLECTIONS AND RECOVERIES FINANCIAL INSTITUTIONS Credit card, auto loan and student loan collections witnessed Digitalisation is transforming the BFSI segment in a big way. healthy traction in the US in 2019. However, in a post-pandemic Today, banks globally are looking at evolving into a technology world, a large segment of the population is likely to face financial platform with a banking licence. Financial services providers stress, which in turn could lead to higher defaults and delays in are fast adopting best-in-class technologies to deliver superior collections and recoveries. Thus, organisations need to deploy customer experience, enhance turnaround time, lower costs more digital tools to reduce processing time, minimise human and improve efficiencies.hey T are either building in-house interventions, prevent cyber fraud, automate identification of platforms or partnering with FinTech companies to harness disputed debts, improve regulatory compliance, speed up such technologies. decision-making, and widen the base to improve collections and enhance customer experience. With the global economy likely to slip into a Technologies and tools that are witnessing recession, the need to leverage emerging widespread adoption in the collections technologies will increase to safeguard asset segment quality, improve cost structures and manage • Analytics and Intelligent Automation models capital more prudently. • Self-serve digital tools MORTGAGES Low mortgage rates are likely to keep housing demand buoyant over the next few years in the US, while diminished political uncertainty could revive housing demand gradually in the UK. Mortgage originators as well as servicers are moving away from their erstwhile tedious manual processes to embrace automation. Adoption of digital technologies will enable them to reduce redundancies, drive cost efficiencies, delight customers, enhance productivity and deliver desired returns. Annual Report 2019-20 | 5 Firstsource Solutions Limited Healthcare We are among the select few BPM players to cater to clients in both Provider WE WORK WITH and Payer segments in the Healthcare industry. Over the years, through our services, tools, technology and domain 650+ expertise we have served as a catalyst Hospitals in the US to address their productivity challenges. While we simplify the financial experience, for patients and Provider 5 of top 10 clients, we provide end-customers of Health insurance/managed our Payer clients with services that meet care companies in the US their needs and offer an experience that redefines excellence within the Healthcare industry. In Healthcare, we cater to the following segments: Hospital Providers (eligibility and Health Plans (digital mailroom, Health and Pharmacy Benefit enrolment services, receivables claims processing and member Managers Services (data integrity management) services) services) PAYER SERVICES Implementation of the Patient Protection and Affordable Care Act (PPACA) has provided insurance access to a larger set of US citizens. This, coupled with an ageing population, is driving growth of the US Healthcare Payer market. Consequently, there is an increased demand for outsourcing from Payer organisations. As industry players focus on providing value-based care to patients, digitalisation is enabling them to reduce operational inefficiencies and address unforeseen external challenges. These organisations are embracing the Cloud for better management of Healthcare data, newer models of core administration platforms, to drive customer-centricity across their businesses and achieve better outcomes. They are also moving away from episodic care to continuous care by ramping up investments in virtual care. PROVIDER SERVICES In the post-pandemic world, remote health Revenue Cycle Management (RCM), patient accounting monitoring and
Load more

Recommended publications
  • Annual Report 2019-20 Annual Report 2019-20
    Annual Report 2019-20 Annual Report 2019-20 Board of Directors Mr. Ashok Shah – Non-Executive Independent Chairman Ms. Zohra Chatterji – Non Executive Independent Director Mr. Pravir Kumar Vohra – Non Executive Director Mr. Sandeep Kumar Gupta – Nominee Director (Indian Bank) Mr. Rajeev Kumar Sinha – Nominee Director (IDBI Bank Limited) Mr. Padmanabhan Iyer- Managing Director & Global CEO Principal Bankers IDBI Bank Limited ICICI Bank Limited Standard Chartered Bank Auditors GMJ & Co Legal Counsel Khaitan & Co Registered Office Tower #5, 3rd to 6th Floors International Infotech Park Vashi, Navi Mumbai - 400703, India Tel: +91 22 71238000 Email: [email protected] KEY MANAGEMENT TEAM Corporate Office Padmanabhan Iyer, Managing Director & Global CEO, CFO Rajeev Limaye, Company Secretary & Head - Legal Human Resource Sreerupa Sengupta, Global Head - HR Business Heads Krish Narayanaswami, President & Global Head – Banking Vertical Rakesh Doshi, President & Global Head – Financial Services & Insurance Verticals Suryanarayan Kasichainula, President & Global Head – ERP Vertical and Global Sales & Solutions Head – IT Services Business Annual Report 2019-20 CORPORATE FAST FACTS • 3i Infotech is a Global Information Technology Company with a revenue of USD 161 million • The Company’s quality certifications include ISO 9001:2015 for Business Process Outsourcing, Application Development & Maintenance Services, e-Governance, Business Intelligence & Infrastructure Management Services, ISO/IEC 27001:2013 for Data Centre Operations for Mumbai, Chennai, Bengaluru & Hyderabad locations & ISO 20000:2018 for our IT Services management process. We have initiated our process of upgrading our CMMi certification from version 1.3 to 2.0 at maturity level 3 and the recertification for Development and Services across Mumbai, Chennai, Bengaluru & Hyderabad will be completed by January 2021.
    [Show full text]
  • Bse-Nse-12-09-2017.Pdf
    DevleoxMeer³e He$e keÀe[& INLAND LETTER CARD TO Second Fold ogmeje cees[ YespevesJeeueskeÀe veece Deewj Helee SENDER’S NAME AND ADDRESS If undelivered, please return to : 3i Infotech Limited Unit : ICICI Bank Limited (Equity) Tower #5, 3rd Floor, International Infotech Park, Vashi Railway Station Complex, Vashi, Navi Mumbai 400 703 (Tel. No.: 022 - 6792 8034/35, Fax No.: 022 6792 8098) Email : [email protected] First Fold Henuee cees[ ICICI BANK LIMITED CIN: L65190GJ1994PLC021012 Registered Office: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390 007, Ph: 0265-6722286 Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Ph: 022-26538900, Fax: 022-26531230, Website: www.icicibank.com, Email: [email protected] September 8, 2017 Dear ICICI Bank Shareholders, Sub: Public offer of shares of ICICI Lombard General Insurance Company Limited – Reservation for ICICI Bank Shareholders (as defined below) ICICI Lombard General Insurance Company Limited (“ICICI General”) is a subsidiary of ICICI Bank Limited (the “Bank”). ICICI General is proposing an initial public offer of upto 86,247,187 equity shares of ` 10 each (the “Equity Shares”) of ICICI General through an offer for sale by the Bank and FAL Corporation (the “Offer”). The Bank is offering for sale up to 31,761,478 Equity Shares in the Offer at a price to be determined through book building process. Please note that the Offer includes a reservation of upto 4,312,359 Equity Shares for purchase by ICICI Bank Shareholders (the “ICICI Bank Shareholders Reservation Portion”) who fall under the category of individuals and HUFs who are the public equity shareholders of the Bank (excluding such other persons not eligible under applicable laws, rules, regulations and guidelines and American depository receipt holders of the Bank) as on the date of the red herring prospectus dated September 6, 2017 (the “Red Herring Prospectus”) filed by ICICI General with the Registrar of Companies, Maharashtra, at Mumbai i.e., September 6, 2017.
    [Show full text]
  • 3I Infotech Limited-65682.Pdf
    Board of Directors Mr. Hoshang N. Sinor, Chairman Mr. Ashok Shah, Director Mr. K. M. Jayarao, Director Ms. Sarojini Dikhale, Director Mr. Shantanu Prasad, Director Dr. Shashank Desai, Director Mr. Madhivanan Balakrishnan, Managing Director and Global CEO Principal Bankers IDBI Bank Limited ICICI Bank Limited Standard Chartered Bank Auditors Lodha & Co., Chartered Accountants Registered Office Tower #5, 3rd to 6th Floors, International Infotech Park, Vashi, Navi Mumbai - 400703, India Tel :+91 22 6792 8000 Fax :+91 22 6792 8099 CORPORATE FAST FACTS • 3i Infotech is a Global Information Technology Company with revenue of USD 220 million. • The Company was promoted in 1993 by the NYSE-listed ICICI Bank, India’s largest private sector bank. • The Company’s quality certifications include ISO/IEC 27001:2013 for International BPO, ISO 9001:2008 for BPO, ISO/IEC 27001:2013 for Data Centre Operations. • More than 8500 employees in over 20 offices. • Over 1000 customers in more than 50 countries across 5 continents. • Offices across 12 countries. • Operational Geos are: Asia Pacific, China, South Asia, Middle East & Africa, Kingdom of Saudi Arabia, Western Europe and North America. OUR GLOBAL PRESENCE Office Delivery Centres • Singapore: Singapore Asia Pacific • Malaysia: Kuala Lumpur Kuala Lumpur, Bangkok • Thailand: Bangkok • Mumbai, Bengaluru, Chennai, Hyderabad, Mumbai, Bengaluru, Chennai, India New Delhi Hyderabad, New Delhi, Noida China • Chengdu Chengdu • UAE: Dubai, Sharjah • Kenya: Nairobi Middle East & Africa Sharjah • Kazakhstan: Almaty
    [Show full text]
  • Directors' Report
    ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED 9TH ANNUAL REPORT AND ACCOUNTS 2008-2009 Directors Auditors Registered Office K. V. Kamath, Chairman (upto April 21, 2009) Walker, Chandiok & Co ICICI PruLife Towers Chanda D. Kochhar, Chairperson (w.e.f. April 21, 2009) Chartered Accountants 1089, Appasaheb Marathe Marg Marti G. Subrahmanyam Prabhadevi Keki Dadiseth B S R & Co. Mumbai - 400 025 Rama Bijapurkar Chartered Accountants Vinod Kumar Dhall Barry Stowe M. Sanaulla Khan Adrian O’Connor Company Secretary K. Ramkumar N. S. Kannan V. Vaidyanathan, Managing Director & CEO (w.e.f. May 1, 2009) directors’ report to the members Your Directors have pleasure in presenting the Ninth Annual Report of ICICI Prudential PRODUCTS Life Insurance Company Limited (the Company) with the audited statement of The Company has launched innovative and unique products during the year. accounts for the year ended March 31, 2009. Among these are the Health Saver, a unit linked health insurance policy which is OPERATIONS REVIEW & OUTLOOK unique in the Indian market. The policyholder pays regular premiums, which qualify The performance for fiscal 2009 is summarised below: under Section 80D of the Income Tax Act, into a unit linked savings policy on which risk charges are levied to cover the cost of hospitalisation on a reimbursement (Rs. in billion) basis. The unit linked fund may also be drawn down to reimburse the policyholder Particulars Fiscal 2008 Fiscal 2009 for proven incurred health expenses. The Company has also launched the Return Number of new Policies (in 000’s) 2,913 2,637 Guarantee Fund (RGF), which consists of a series of closed-ended tranches in each Financials: of which the unit price at date of termination is guaranteed.
    [Show full text]
  • Leadership in Banking Through Technology
    Leadership in banking through technology 22ND ANNUAL REPORT AND ACCOUNTS ON THE MOVE 2015 - 2016 AT OUR PLACE AT YOUR PLACE CONTENTS 1 Leadership through Technology 2 ICICI Bank at a Glance 4 Financial Highlights 6 Message from the Chairman 8 Message from the Managing Director & CEO 10 Board and Management 11 Messages from Executive Directors 12 Banking on the Move 16 Banking at Your Place REGISTERED OFFICE 18 Banking at Our Place Landmark 20 Promoting Inclusive Growth Race Course Circle 24 Awards Vadodara 390 007 25 Directors’ Report Tel : +91-265-3263701 CIN : L65190GJ1994PLC021012 77 Auditor’s Certificate on Corporate Governance 78 Business Overview CORPORATE OFFICE 92 Management’s Discussion and Analysis ICICI Bank Towers 116 Key Financial Indicators: Last Ten Years Bandra-Kurla Complex Mumbai 400 051 FINANCIALS Tel : +91-22-33667777 Fax : +91-22-26531122 117 Independent Auditors’ Report – Financial Statements of ICICI Bank Limited STATUTORY AUDITORS B S R & CO. LLP 122 Financial Statements of ICICI Bank Limited 1st Floor, Lodha Excelus 193 Independent Auditors’ Report – Consolidated Apollo Mills Compound Financial Statements N. M. Joshi Marg 198 Consolidated Financial Statements of Mahalaxmi ICICI Bank Limited and its Subsidiaries Mumbai 400 011 243 Statement Pursuant to Section 129 of Companies Act, 2013 REGISTRAR AND 245 Basel Pillar 3 Disclosures TRANSFER AGENTS 246 Glossary of Terms 3i Infotech Limited International Infotech Park Tower 5, 3rd Floor ENCLOSURES Vashi Railway Station Complex Vashi, Navi Mumbai 400 703 Notice Attendance Slip and Form of Proxy LEADERSHIP THROUGH TECHNOLOGY... Digital technology is transforming the way we lead our lives today. The banking and financial services industry is a clear representation of this transformation.
    [Show full text]
  • FSL-Annual-Report.Pdf
    2 3 4 5 6 7 8 NOTICE NOTICE is hereby given that the Sixth Annual General Meeting of the Members of the Firstsource Solutions Limited will be held on Tuesday, August 14, 2007 at 4.00 p.m. at Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai 400 025, to transact the following business: ORDINARY BUSINESS: 1. To consider and adopt the audited Balance Sheet as at March 31, 2007, Profit and Loss Account for the year ended on that date and the Reports of the Board of Directors and Auditors thereon. 2. To re-appoint Mr. Shailesh J Mehta as a Director of the Company, who retires by rotation and being eligible, offers himself for re-appointment. 3. To re-appoint Mrs. Shikha Sharma as a Director of the Company, who retires by rotation and being eligible, offers herself for re- appointment. 4. To consider and, if thought fit, to pass, with or without modifications, the following resolution as an Ordinary Resolution: “RESOLVED THAT M/s. BSR & Co., Chartered Accountants, be and are hereby appointed as the Statutory Auditors of the Company to hold office from the conclusion of this Annual General Meeting until the conclusion of the next Annual General Meeting (AGM), on a remuneration to be fixed by the Board of Directors (which term shall include any committee of the Board) of the Company.” SPECIAL BUSINESS 5. To consider and, if thought fit, to pass, with or without modification(s), the following resolution as an Ordinary Resolution: “RESOLVED THAT Mr. Y. H. Malegam, who was appointed as an Additional Director pursuant to Section 260 of the Companies Act, 1956, be and is hereby appointed as a Director of the Company, subject to retirement by rotation, in accordance with the provisions of Section 257 and other applicable provisions, if any, of the Companies Act, 1956 and the Articles of Association of the Company.” 6.
    [Show full text]
  • View Annual Report
    Spine to be adjusted by printer 17th Annual Report and Accounts 2010-2011 Innovative solutions to enhance 17th Annual Report and Accounts 2010-2011 customer experience ICICI BANK LIMITED ICICI Bank Towers Bandra-Kurla Complex Mumbai 400 051 www.icicibank.com Spine to be adjusted by printer Spine to be adjusted by printer Innovative solutions to enhance customer experience At ICICI Bank, we understand that consumers need access to smart and efficient solutions to manage their financial needs. By offering a bouquet of services, many of which are the first of their kind in the industry, we have changed the paradigm of banking in the country. As a pioneer in the banking industry, we believe in leveraging technology to make banking more accessible and convenient to our customers. Through continuous innovations across banking touch points such as ATMs, Internet, Mobile and Call Centre, we have made financial transactions faster, simpler and more secure. Our adoption of innovative technology is a manifestation of our philosophy of ‘Khayaal Aapka’. Offering convenience through technology-led solutions is a reinforcement of our commitment towards continuously improving and deepening our relationship with our customers. On April 1, 2011, Ms. Chanda Kochhar, Managing Director & CEO was awarded the prestigious Padma Bhushan by the President of India Spine to be adjusted by printer Contents Message from the Chairman ................................................................ 02 Letter from the Managing Director & CEO ...........................................
    [Show full text]
  • Cyber Security Services RUN Strategy
    August 12, 2021 BSE Limited National Stock Exchange of India Limited Sir Phiroze Jeejeebhoy Towers Exchange Plaza, 5th Floor Dalal Street, Fort Plot No. C-1, Block G Mumbai – 400001 Bandra Kurla Complex, Bandra (East) Security code: 532628 Mumbai – 400051 Scrip code: 3IINFOTECH Dear Sir/Madam, Sub: Intimation of Investor Call/Meet Ref: Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 (“SEBI LODR”) Pursuant to Regulation 30 of SEBI LODR, we wish to inform that Investor Call/Meet was held through Webex on Wednesday, August 11, 2021 at 5:30 p.m. (IST), to discuss the Q1FY22 quarterly performance of the Company. Date Type of Interaction Interaction with Company Representative August 11, Webex Call Investors Thompson Gnanam 2021 (Managing Director and Global CEO) Mrinal Ghosh (Chief Financial Officer) Harish Shenoy (Financial Controller Officer) Please find enclosed the Presentation in this regard and also find below the link of recording- https://drive.google.com/drive/folders/1BOqPjJeE5lgEpuXtXS8Jz_KfA5QuNno6?usp=sharing Request you to take this on record. Yours faithfully, For 3i Infotech Limited Rajeev Limaye Company Secretary Encl: As above 3i Infotech Limited CIN: L67120MH1993PLC074411 T: +91 22 7123 8000 F: +91 22 7123 8310 W: www.3i-infotech.com Regd Off: Tower # 5, 3rd to 6th Floors, International Infotech Park, Vashi, Navi Mumbai – 400703, India Invent Incubate Innovate New Dawn – Investor Presentation August 2021 Safe Harbour This presentation has been prepared by 3i Infotech (“Company") solely for information purposes without any regard to any specific objectives, financial situations or informational needs of any particular person. This presentation may not be copied, distributed or disseminated, directly or indirectly, in any manner.
    [Show full text]
  • ICICI Bank at a Glance
    DIGITALLY EMPOWERING THE NATION 21st Annual Report and Accounts 2014-2015 WorldReginfo - 7522c630-1665-480d-8e7d-4a62eda4b085 Contents 02 ICICI Bank at a Glance 04 Financial Highlights 06 Message from the Chairman 08 Message from the Managing Director & CEO 10 Board and Management 11 Message from Executive Directors 12 Empowering the youth of today REGISTERED OFFICE 14 Transforming day-to-day banking Landmark 16 Creating digital banking solutions Race Course Circle for global Indians Vadodara 390 007 18 Partnering the nation by providing digital Tel : +91-265-6722222 banking services Fax : +91-265-6722020 20 Promoting Inclusive Growth CIN : L65190GJ1994PLC021012 24 Awards 25 Directors’ Report CORPORATE OFFICE 75 Auditor’s Certificate on Corporate Governance ICICI Bank Towers 76 Business Overview Bandra-Kurla Complex 88 Management’s Discussion & Analysis Mumbai 400 051 110 Key Financial Indicators: Last Ten Years Tel : +91-22-33667777 Fax : +91-22-26531122 Financials 111 Independent Auditors’ Report – Financial STATUTORY AUDITORS Statements of ICICI Bank Limited B S R & CO. LLP 114 Financial Statements of ICICI Bank Limited 1st Floor, Lodha Excelus 181 Independent Auditors’ Report – Consolidated Apollo Mills Compound Financial Statements N. M. Joshi Marg 184 Consolidated Financial Statements of ICICI Bank Mahalaxmi Limited and its Subsidiaries Mumbai 400 011 228 Statement Pursuant to Section 129 of Companies Act, 2013 REGISTRAR AND 230 Basel Pillar 3 Disclosures 231 Glossary of Terms TRANSFER AGENTS 3i Infotech Limited International Infotech Park Enclosures Tower 5, 3rd Floor Notice Vashi Railway Station Complex Attendance Slip and Form of Proxy Vashi, Navi Mumbai 400 703 WorldReginfo - 7522c630-1665-480d-8e7d-4a62eda4b085 Pioneering the digital banking revolution in India, ICICI Bank has been at the forefront of developing solutions, which make banking simple and convenient for its customers.
    [Show full text]
  • Pooja Suresh Nambiar
    15th July 2021 To, BSE Limited Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001 (Scrip code: “532809”) Dear Madam/Sir, Sub: Revised Annual Report for FY 2020-2021 With reference to the captioned matter and in furtherance to our letters dated 3rd July 2021 (Annual Report FY 2020-21) and 7th July 2021 (Corrigendum to the Annual Report for the Financial Year 2020-2021) we are submitting herewith a revised copy of the Company's Annual Report for the financial year 2020-2021. The same is also available on the Company's website viz. https://www.firstsource.com/. Request you to kindly take the same on record. For Firstsource Solutions Limited Pooja Nambiar Company Secretary & Compliance Officer Encl. A/a 3rd July 2021 To, National Stock Exchange of India Limited BSE Limited Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex, Mumbai - 400 001 Bandra (East), (Scrip code: “532809”) Mumbai - 400 051 (Stock Code: “FSL”) Dear Madam/Sir, Sub: Annual Report for FY 2020-2021 Pursuant to Regulation 34(1) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting herewith a copy of the Company's Annual Report for the financial year 2020-2021, which contains, inter-alia, the Notice convening the 20th Annual General Meeting (AGM). The same is also available on the Company's website viz.https://www.firstsource.com/ Request you to kindly take the same on record. For Firstsource Solutions Limited Digitally signed by POOJA POOJA SURESH SURESH NAMBIAR Date: 2021.07.03 21:51:43 NAMBIAR +05'30' Pooja Nambiar Company Secretary & Compliance Officer Encl.
    [Show full text]
  • 16 Annual Report and Accounts 2009-2010
    16th Annual Report and Accounts 2009-2010 khayaal aapka Over the past decade ICICI Bank has redefined the banking landscape. Through a deep understanding of customer needs, it has leveraged technology to introduce several innovations to make banking simple and convenient for the consumer. Continuing with our commitment towards deepening our relationship with our customers, we have undertaken many initiatives to strengthen the customer experience through multiple touchpoints such as bank branches, internet banking, mobile banking and phone banking. In addition we have continued to offer products and services that have been thoughtfully designed, keeping the consumer in mind. Khayaal Aapka is a reflection of this commitment that we have towards our customers. Khayaal Aapka embodies our relationships with customers that go beyond transactions - it is our commitment to treat our customers fairly, show empathy towards customer needs and create and deliver products and services that make a difference to our customers' lives. Contents 02 Message from the Chairman 04 Letter from the Managing Director & CEO 06 Board of Directors & Senior Management 06 Board Committees 07 Directors’ Report 33 Auditors’ Certificate on Corporate Governance 34 Business Overview 46 Promoting Inclusive Growth 51 Management’s Discussion and Analysis 68 Key Financial Indicators 69 Particulars of Employees under Section 217 (2A) of the Companies Act, 1956 FINANCIALS F1 Auditors’ Report F2 Balance Sheet F3 Profit & Loss Account F4 Cash Flow Statement F5 Schedules F48 Statement pursuant to Section 212 of the Companies Act, 1956 F49 Consolidated Financial Statements of ICICI Bank Limited and its subsidiaries F88 BASEL II – Pillar 3 Disclosures (Consolidated) ENCLOSURES Notice Attendance Slip and Form of Proxy Registered Office Statutory Auditors Landmark, Race Course Circle, B S R & Co.
    [Show full text]
  • Annexure IV to the Directors' Report
    Firstsource Solutions Limited Annexure IV to the Directors’ Report FORM NO. MGT 9 EXTRACT OF ANNUAL RETURN as on the financial year ended on March 31, 2019 [Pursuant to Section 92 (3) of the Companies Act, 2013 and rule 12(1) of the Company (Management & Administration) Rules, 2014] I. REGISTRATION & OTHER DETAILS: 1. CIN L64202MH2001PLC134147 2. Registration Date December 6, 2001 3. Name of the Company Firstsource Solutions Limited 4. Category/ Sub-category of the Company Public Company/ Limited by shares 5. Address of the Registered office & contact details 5th Floor, Paradigm ‘B’ Wing, Mindspace, Link Road, Malad – West, Mumbai – 400 064, India Contact no: (022) 66660888 6. Whether listed company Yes 7. Name, Address & contact details of the Registrar & 3i Infotech Limited, Tower #5, 3rd to 6th Floor, Transfer Agent, if any. International Infotech Park, Vashi, Navi Mumbai – 400 703 Contact no: (022) 6792 8000 II. PRINCIPAL BUSINESS ACTIVITIES OF THE COMPANY: (ALL THE BUSINESS ACTIVITIES CONTRIBUTING 10 % OR MORE OF THE TOTAL TURNOVER OF THE COMPANY SHALL BE STATED) Sr. Name and Description of main products/ services NIC Code of the % to total turnover No. Product/service of the company 1 IT- Enabled Services – BPO 63999 100% III. PARTICULARS OF HOLDING, SUBSIDIARY AND ASSOCIATE COMPANIES: Sr. Name the Company Address of the Company CIN/GLN Holding/ Subsidiary % of Shares Applicable No. /Associate held Section 1 CESC Ventures Limited CESC House, Chowringhee L74999WB2017PLC219318 Holding 54.12% 2(46) Square, Kolkata - 700 001, West Bengal 2 Firstsource Process 3rd Floor, Block 5A & 5B, Pritech U72200KA2010PLC055713 Subsidiary 100% 2(87)(ii) Management Park - SEZ, Marathalli, Sarjapur Services Limited Outer Ring Road, Bellandur, (Formerly known as Bangalore- 560103 Karnataka Anunta Tech Infrastructure Services Limited) 3 Firstsource Space One, 1 Beadon Road, NA Subsidiary 100% 2(87)(ii) Solutions UK Limited London W6 0EA, UK 4 Firstsource Solutions S.A.
    [Show full text]