DOCSLIB.ORG

Pooja Suresh Nambiar

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Pooja Suresh Nambiar 15th July 2021 To, BSE Limited Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001 (Scrip code: “532809”) Dear Madam/Sir, Sub: Revised Annual Report for FY 2020-2021 With reference to the captioned matter and in furtherance to our letters dated 3rd July 2021 (Annual Report FY 2020-21) and 7th July 2021 (Corrigendum to the Annual Report for the Financial Year 2020-2021) we are submitting herewith a revised copy of the Company's Annual Report for the financial year 2020-2021. The same is also available on the Company's website viz. https://www.firstsource.com/. Request you to kindly take the same on record. For Firstsource Solutions Limited Pooja Nambiar Company Secretary & Compliance Officer Encl. A/a 3rd July 2021 To, National Stock Exchange of India Limited BSE Limited Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex, Mumbai - 400 001 Bandra (East), (Scrip code: “532809”) Mumbai - 400 051 (Stock Code: “FSL”) Dear Madam/Sir, Sub: Annual Report for FY 2020-2021 Pursuant to Regulation 34(1) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting herewith a copy of the Company's Annual Report for the financial year 2020-2021, which contains, inter-alia, the Notice convening the 20th Annual General Meeting (AGM). The same is also available on the Company's website viz.https://www.firstsource.com/ Request you to kindly take the same on record. For Firstsource Solutions Limited Digitally signed by POOJA POOJA SURESH SURESH NAMBIAR Date: 2021.07.03 21:51:43 NAMBIAR +05'30' Pooja Nambiar Company Secretary & Compliance Officer Encl. A/a 7th July 2021 To, National Stock Exchange of India Limited BSE Limited Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex, Mumbai - 400 001 Bandra (East), (Scrip code: “532809”) Mumbai - 400 051 (Stock Code: “FSL”) Dear Madam/Sir, Sub: Corrigendum to the Annual Report for the Financial Year 2020-2021 The Corrigendum is being issued with reference to our letter dated 3rd July 2021 with respect to the Annual Report for the Financial Year 2020-2021. With reference to the captioned subject, we have noticed a typographical error on page number 46 of the Annual Report. It may be noted that the error is not a material error but a typographical error and it does not impact the financial statements in any manner. As soon as the typographical error was noticed, necessary rectifications have been promptly executed. Accordingly, the revised para under the head GENERAL on page 46 shall be read as below: “Further, your Directors would like to mention that the Managing Director & CEO received ০ 139.14 Million as remuneration during the year from Firstsource Group USA Inc. subsidiary of the Company.” The updated Annual Report shall also be available on the website of the Company at https://www.firstsource.com/ at ‘Investor Relations’. We request you to take note of the same and bring it to the notice of the shareholders. For Firstsource Solutions Limited Digitally signed by POOJA POOJA SURESH SURESH NAMBIAR Date: 2021.07.07 21:01:04 NAMBIAR +05'30' Pooja Nambiar Company Secretary & Compliance Officer Growing with PURPOSE Annual Report 2020-21 Reviewing FY 2021 Contents CORPORATE OVERVIEW 002-037 Revenues Operating EBIT Chairman’s Message 002 Message from the Managing Director & CEO 004 Financial Highlights 006 50,780 5,979 About Firstsource 008 (Rs. in million) (Rs. in million) Board of Directors 010 Leadership Team 011 (Margin 11.8% of revenue) 23.9% Our Business Model 012 Y-o-Y growth 34.7% Winning the Long-haul Digital Game 014 Y-o-Y growth Banking and Financial Services (BFS) 016 17.9% Healthcare 018 Y-o-Y CC growth Communications, Media and Technology (CMT) 020 Diversified Industries 022 Earnings per share Driving Strategic Transformation 024 Profit after tax (Diluted) PeopleFirst 026 Awards and Accolades 029 Corporate Social Responsibility 030 3,617* 5.13 per share Environmental, Social and Governance 032 (Rs. in million) (In Rs.) (Margin 7.1% of revenue) (FY’20 at Rs. 4.89 per share) STATUTORY REPORTS 036-105 Directors’ Report 036 4.9% 6.5% Business Responsibility Report 059 Y-o-Y growth Y-o-Y growth Management’s Discussion and Analysis of Financial Condition and Results of Operations 066 *FY2021 PAT includes an exceptional charge of Rs. 1,151 million towards the fair Report on Corporate Governance 090 value of an equity option granted to a large customer group in our Mortgage business. Adjusting for this charge, PAT came in at Rs. 4,499 million FINANCIAL STATEMENTS 106-210 Consolidated Independent Auditors’ Report 106 Balance Sheet 114 Statement of Profit and Loss 115 Statement of Changes in Equity 116 Statement of Cash Flows 118 Notes to the Financial Statements 120 Standalone Independent Auditors’ Report 159 Balance Sheet 168 Statement of Profit and Loss 169 Statement of Changes in Equity 170 www.firstsource.com Statement of Cash Flows 172 Notes to the Financial Statements 174 Notice on Annual General Meeting 208 CORPORATE STATUTORY FINANCIAL OVERVIEW REPORTS STATEMENTS Growing with Purpose Growing with Purpose As a purpose-led organization, we are energized by the desire to make a meaningful and tangible difference in the lives of our people, clients, shareholders, and the community alike. In our mission to elevate the and influence entire communities operating models for the greatest customer experience and create through initiatives such as Impact business impact. We design value for our global clients, we Sourcing. intelligent solutions underpinned by recognize the importance of the human touch, driving, agility and creating a purpose-driven culture Guided by our ‘Digital First, Digital scalability for global organizations. – one that flows inside-out from Now’ strategy, we co-innovate with our organization. This begins by our clients, complementing their taking a people-first approach strengths, and reinventing their internally, empowering Firstsourcers to maximize their potential by connecting them to their role’s purpose, upskilling them in new-age technologies, and focusing on their financial and physical wellbeing. For instance, our associates in Healthcare and Financial Services industries understand that they are not just customer service associates. They are Patient and Customer Advocates helping people access care and manage their financial affairs respectively, to lead a fuller life. It then moves outward – deepening our relationship with clients, partners and community leaders – enabling us to attract top talent, drive growth, Annual Report 2020-21 001 GROWING WITH PURPOSE Chairman’s Message FY2021 has created a solid foundation for sustained progress. Our forecast for the coming year includes significant recovery in our healthcare business as well as sustained growth in BFS and the CMT sector. Dear Shareholders, Fiscal 2020-21 has been a strong one for Firstsource. We achieved historic levels of revenue and profitability while responding to the market and operational challenges posed by Covid. Despite the unprecedented challenges, we rapidly transitioned to a distributed work model to facilitate business continuity for our clients – while prioritizing the wellbeing of our colleagues and their families. I would like to express my deep appreciation to our leadership team and associates across the world who have worked tirelessly over the past year to maintain our market leading position. 002 FIRSTSOURCE SOLUTIONS LIMITED CORPORATE STATUTORY FINANCIAL OVERVIEW REPORTS STATEMENTS Chairman’s Message Financial performance of industry-leading partnerships for the coming year includes is enabling us to confidently offer significant recovery in our healthcare Despite the insurmountable odds leading edge solution to our clients. business as well as sustained growth along the way, I am delighted to Our digital solutions also continue to in BFS and the CMT sector. We say that fiscal 2021 has been a become more purposeful as we focus are also looking to consolidate our landmark year for Firstsource. Our on driving the outcomes that matter presence across the segments we revenues crossed the Rs. 5,000 crore the most – to both our clients and operate in, leveraging our growing mark, with 17.9% growth in constant their end customers. As a result, we range of digital and cloud capabilities currency. We also onboarded over have made huge strides in the quality and scale of operations. Our hybrid 6,800 employees during the year the of our client engagements as well as work environment coupled with our highest ever by our company. the range of projects executed by our onshore-offshore service mix lends us team. significant competitive advantage in a • Revenue from operations grew volatile environment. 23.9% from Rs. 40,986 million (US$578 million) in FY 2020 to Rs. People I’d like to extend my deep gratitude 50,780 million (US$685 million) to all our stakeholders for their In our pursuit of business-growth, unwavering trust and support. As a • Operating margins hit 11.8%, we have never lost sight of the purpose-led company, Firstsource higher than projected safety and holistic well-being of is poised to scale new heights in the our people and their families. Our year ahead. • Profit after tax was Rs. 3,617 people have and always will be our million, up from Rs. 3,397 million top priority. We have further ramped Regards, in the previous year up employee engagement through wide-ranging support measures With our Mortgage business leading during these difficult times to ensure Dr. Sanjiv Goenka the pack, Banking & Financial Chairman, RP-Sanjiv Goenka Group and that Firstsourcers get all the help they Services (BFS) business continues Firstsource Solutions Limited need. These measures range from to power positive growth. Although financial assistance and access to the healthcare sector witnessed vaccines to compassionate leave and substantial softening during health benefits.
Load more

Recommended publications
  • Directors' Report
    ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED 9TH ANNUAL REPORT AND ACCOUNTS 2008-2009 Directors Auditors Registered Office K. V. Kamath, Chairman (upto April 21, 2009) Walker, Chandiok & Co ICICI PruLife Towers Chanda D. Kochhar, Chairperson (w.e.f. April 21, 2009) Chartered Accountants 1089, Appasaheb Marathe Marg Marti G. Subrahmanyam Prabhadevi Keki Dadiseth B S R & Co. Mumbai - 400 025 Rama Bijapurkar Chartered Accountants Vinod Kumar Dhall Barry Stowe M. Sanaulla Khan Adrian O’Connor Company Secretary K. Ramkumar N. S. Kannan V. Vaidyanathan, Managing Director & CEO (w.e.f. May 1, 2009) directors’ report to the members Your Directors have pleasure in presenting the Ninth Annual Report of ICICI Prudential PRODUCTS Life Insurance Company Limited (the Company) with the audited statement of The Company has launched innovative and unique products during the year. accounts for the year ended March 31, 2009. Among these are the Health Saver, a unit linked health insurance policy which is OPERATIONS REVIEW & OUTLOOK unique in the Indian market. The policyholder pays regular premiums, which qualify The performance for fiscal 2009 is summarised below: under Section 80D of the Income Tax Act, into a unit linked savings policy on which risk charges are levied to cover the cost of hospitalisation on a reimbursement (Rs. in billion) basis. The unit linked fund may also be drawn down to reimburse the policyholder Particulars Fiscal 2008 Fiscal 2009 for proven incurred health expenses. The Company has also launched the Return Number of new Policies (in 000’s) 2,913 2,637 Guarantee Fund (RGF), which consists of a series of closed-ended tranches in each Financials: of which the unit price at date of termination is guaranteed.
    [Show full text]
  • FSL-Annual-Report.Pdf
    2 3 4 5 6 7 8 NOTICE NOTICE is hereby given that the Sixth Annual General Meeting of the Members of the Firstsource Solutions Limited will be held on Tuesday, August 14, 2007 at 4.00 p.m. at Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai 400 025, to transact the following business: ORDINARY BUSINESS: 1. To consider and adopt the audited Balance Sheet as at March 31, 2007, Profit and Loss Account for the year ended on that date and the Reports of the Board of Directors and Auditors thereon. 2. To re-appoint Mr. Shailesh J Mehta as a Director of the Company, who retires by rotation and being eligible, offers himself for re-appointment. 3. To re-appoint Mrs. Shikha Sharma as a Director of the Company, who retires by rotation and being eligible, offers herself for re- appointment. 4. To consider and, if thought fit, to pass, with or without modifications, the following resolution as an Ordinary Resolution: “RESOLVED THAT M/s. BSR & Co., Chartered Accountants, be and are hereby appointed as the Statutory Auditors of the Company to hold office from the conclusion of this Annual General Meeting until the conclusion of the next Annual General Meeting (AGM), on a remuneration to be fixed by the Board of Directors (which term shall include any committee of the Board) of the Company.” SPECIAL BUSINESS 5. To consider and, if thought fit, to pass, with or without modification(s), the following resolution as an Ordinary Resolution: “RESOLVED THAT Mr. Y. H. Malegam, who was appointed as an Additional Director pursuant to Section 260 of the Companies Act, 1956, be and is hereby appointed as a Director of the Company, subject to retirement by rotation, in accordance with the provisions of Section 257 and other applicable provisions, if any, of the Companies Act, 1956 and the Articles of Association of the Company.” 6.
    [Show full text]
  • View Annual Report
    Spine to be adjusted by printer 17th Annual Report and Accounts 2010-2011 Innovative solutions to enhance 17th Annual Report and Accounts 2010-2011 customer experience ICICI BANK LIMITED ICICI Bank Towers Bandra-Kurla Complex Mumbai 400 051 www.icicibank.com Spine to be adjusted by printer Spine to be adjusted by printer Innovative solutions to enhance customer experience At ICICI Bank, we understand that consumers need access to smart and efficient solutions to manage their financial needs. By offering a bouquet of services, many of which are the first of their kind in the industry, we have changed the paradigm of banking in the country. As a pioneer in the banking industry, we believe in leveraging technology to make banking more accessible and convenient to our customers. Through continuous innovations across banking touch points such as ATMs, Internet, Mobile and Call Centre, we have made financial transactions faster, simpler and more secure. Our adoption of innovative technology is a manifestation of our philosophy of ‘Khayaal Aapka’. Offering convenience through technology-led solutions is a reinforcement of our commitment towards continuously improving and deepening our relationship with our customers. On April 1, 2011, Ms. Chanda Kochhar, Managing Director & CEO was awarded the prestigious Padma Bhushan by the President of India Spine to be adjusted by printer Contents Message from the Chairman ................................................................ 02 Letter from the Managing Director & CEO ...........................................
    [Show full text]
  • 16 Annual Report and Accounts 2009-2010
    16th Annual Report and Accounts 2009-2010 khayaal aapka Over the past decade ICICI Bank has redefined the banking landscape. Through a deep understanding of customer needs, it has leveraged technology to introduce several innovations to make banking simple and convenient for the consumer. Continuing with our commitment towards deepening our relationship with our customers, we have undertaken many initiatives to strengthen the customer experience through multiple touchpoints such as bank branches, internet banking, mobile banking and phone banking. In addition we have continued to offer products and services that have been thoughtfully designed, keeping the consumer in mind. Khayaal Aapka is a reflection of this commitment that we have towards our customers. Khayaal Aapka embodies our relationships with customers that go beyond transactions - it is our commitment to treat our customers fairly, show empathy towards customer needs and create and deliver products and services that make a difference to our customers' lives. Contents 02 Message from the Chairman 04 Letter from the Managing Director & CEO 06 Board of Directors & Senior Management 06 Board Committees 07 Directors’ Report 33 Auditors’ Certificate on Corporate Governance 34 Business Overview 46 Promoting Inclusive Growth 51 Management’s Discussion and Analysis 68 Key Financial Indicators 69 Particulars of Employees under Section 217 (2A) of the Companies Act, 1956 FINANCIALS F1 Auditors’ Report F2 Balance Sheet F3 Profit & Loss Account F4 Cash Flow Statement F5 Schedules F48 Statement pursuant to Section 212 of the Companies Act, 1956 F49 Consolidated Financial Statements of ICICI Bank Limited and its subsidiaries F88 BASEL II – Pillar 3 Disclosures (Consolidated) ENCLOSURES Notice Attendance Slip and Form of Proxy Registered Office Statutory Auditors Landmark, Race Course Circle, B S R & Co.
    [Show full text]
  • Differentiation Through Innovation. Delivering Excellence
    Differentiation through innovation. Delivering excellence. Firstsource Solutions Limited ANNUAL REPORT 2014-15 PDF processed with CutePDF evaluation edition www.CutePDF.com Inside the Report CORPORATE OVERVIEW 02-14 World of Firstsource 02 Our Performance 04 Differentiation through Innovation 06 Message from the Chairman 08 Message from the MD & CEO 09 Board of Directors 10 Senior Management 11 Corporate Social Responsibility 12 Awards & Accolades 14 BOARD AND MANAGEMENT REPORTS 15-81 Directors’ Report 15 Management Discussion and Analysis Report 47 Report on Corporate Governance 68 Differentiation through innovation. Delivering excellence. FINANCIAL STATEMENTS 82-156 Consolidated Independent Auditors’ Report 82 Balance Sheet 86 Statement of Profit and Loss 87 Cash Flow Statement 88 Firstsource Solutions Limited Notes to the Consolidated Financial Statements 90 ANNUAL REPORT 2014-15 Statement under Section 129(3) of the Companies 119 Act, 2013 in Form AOC- I relating to Subsidiary The design represents the impact of Companies innovation on our clients and their customers that leads to a differentiated Standalone experience. With people at the heart of Independent Auditors’ Report 120 our business, various innovative measures Balance Sheet 124 delivered through our offerings orbit around Statement of Profit and Loss 125 our client’s businesses creating excellence, Cash Flow Statement 126 consistently. Notes to the Financial Statements 128 Notice of Annual General Meeting For more information log on to 157 www.firstsource.com At Firstsource, furthering our clients’ business objectives is central to our DNA. We understand that in a dynamic technology led environment, characterised by ever evolving customer expectations, meaningfully engaging and delivering a discerning experience to the customers helps organisations to not just survive but thrive.
    [Show full text]
  • First Source Mfinal.Indd
    FFirstirst SSource_Mfinal.inddource_Mfinal.indd 1 221/06/20121/06/2012 77:54:22:54:22 AAMM CONTENTS PAGE Corporate Information 02 Letter from the Chairman 03 Message from the Managing Director & CEO 04 Company Highlights & Global Recognition 05 Financial Highlights 06 Awards & Accolades 08 Directors’ Report 09 Management Discussion & Analysis Report 13 Report on Corporate Governance 30 CONSOLIDATED FINANCIAL STATEMENTS Auditors’ Report 39 Balance Sheet 40 Profit and Loss Account 41 Cash Flow Statement 42 Notes to the Accounts 44 Statement Pursuant to Section 212 of the 66 Companies Act, 1956 STANDALONE FINANCIAL STATEMENTS Auditors’ Report 67 Balance Sheet 70 Profit and Loss Account 71 Cash Flow Statement 72 Notes to the Accounts 74 Notice of Annual General Meeting 92 Attendance Sheet and Proxy Form Registered Office: 5th floor, Paradigm 'B' Wing, Mindspace, Link Road, Malad (West), Mumbai - 400 064. India. www.firstsource.com Statutory Auditors: B S R and Co., Chartered Accountants, 1st Floor, Lodha Excelus, Apollo Mills Compound, N.M.Joshi Marg, Mahalaxmi, Mumbai - 400 011, India. Bankers: Axis Bank Ltd., Barclays Bank Plc, Bank of Philippines, Citibank, N.A., Capital One Bank, DBS Bank Ltd., Deutsche Bank AG, HDFC Bank Ltd., ICICI Bank Ltd., Key Bank, Kotak Mahindra Bank Ltd., Standard Chartered Bank, The PNC Financial Services Group, Yes Bank Ltd., JP Morgan Bank, Bank of America, Indian Overseas Bank, GE Capital, Canara Bank. FFirstirst SSource_Mfinal.inddource_Mfinal.indd 4 222/06/20122/06/2012 111:52:221:52:22 AAMM FFirstirst SSource_Mfinal.inddource_Mfinal.indd
    [Show full text]
  • Innovation 2016-17 Annual Report at Work Firstsource Solutions Limited Inside the Report
    innovation 2016-17 Annual Report at work Firstsource Solutions Limited Inside the Report Corporate Board and Financial Overview Management Statements 01-14 Reports 79-173 An Overview of 15-78 Consolidated Standalone Firstsource 02 Independent Auditors’ Independent Auditors’ Directors’ Report 15 Report 79 Report 129 Our Performance 04 Management Discussion Balance Sheet 82 Balance Sheet 134 Innovation at Work 06 and Analysis Report 45 Statement of Profit Statement of Profit Message from the Report on Corporate and Loss 83 and Loss 135 Chairman 08 Governance 67 Consolidated Statement Standalone Statement of Message from the of Changes in Equity 84 Changes in Equity 136 MD & CEO 09 Cash Flow Statement 86 Cash Flow Statement 138 Board of Directors 10 Notes to the Consolidated Notes to the Standalone Leadership Team 11 Financial Statements 88 Financial Statements 140 PeopleFirst 12 Statement under Section Notice of Annual General Caring for the 129(3) of the Companies Meeting 174 Community 13 Act, 2013 in Form AOC- I relating to Subsidiary Awards & Companies 127 Accolades 14 Innovation is a mindset: an approach that challenges the status quo, questions stereotypes and a collective will to create new pathways. At Firstsource, innovation at work provides the transformational approach that delivers solutions to emerging business challenges and requirements. Innovating to stay ahead enhances our capabilities and allows us to conceptualise, create and execute pioneering solutions for our clients. It acts as the bridge between addressing needs and delivering value. As ‘smart partners’ to our clients, we encourage innovation at work to provide bespoke business solutions. We nurture new ideas and turn them into a powerful portfolio of relevant processes that lead to impressive outcomes for our clients.
    [Show full text]
  • View Annual Report
    The Power of Belief Contents Message from the Chairman 2 Letter from the Managing Director & CEO 4 Board of Directors & Senior Management 6 Board Committees 6 Directors’ Report 7 Auditors’ Certificate on Corporate Governance 29 Business Overview 30 Promoting Inclusive Growth 41 Organisational Excellence 44 Management’s Discussion and Analysis 45 Key Financial Indicators 62 Particulars of Employees under Section 217 (2A) of the Companies Act, 1956 63 FINANCIALS Auditors’ Report F1 Balance Sheet F2 Profit and Loss Account F3 Cash Flow Statement F4 Schedules F5 Statement pursuant to Section 212 of the Companies Act, 1956 F44 Consolidated Financial Statements of ICICI Bank Limited and its subsidiaries F45 BASEL II – Pillar 3 Disclosures (Consolidated) F83 ENCLOSURES Notice Attendance Slip and Form of Proxy Registered Office Statutory Auditors Landmark, Race Course Circle, B S R & Co. Vadodara 390 007 Chartered Accountants, KPMG House, Kamala Mills Compound, Senapati Bapat Marg, Corporate Office Lower Parel, Mumbai 400 013 ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Registrar and Transfer Agents 3i Infotech Limited International Infotech Park, Tower 5, 3rd Floor, Vashi Railway Station Complex, Vashi, Navi Mumbai 400 703 Annual Report 2008-2009 1 Message from the Chairman As I lay down my executive responsibilities as Managing Director & CEO of ICICI Bank, I would like to thank our shareholders, the Board of Directors, government and regulatory authorities and my colleagues for their support and goodwill over the last 13 years. I am honoured to have been appointed as non-executive Chairman of the Board. In my new role, I will work with the Board and the executive management to further strengthen the governance and management The ICICI Group has always endeavoured to think framework and help the Bank to meet the ahead of the present and prepare for the future.
    [Show full text]
  • Firstsource· Growing Legacies Stay Ahead
    RP - Sanjiv Goenka Group firstsource· Growing Legacies Stay Ahead 4th July 2019 National Stock Exchange of India Limited BSE Limited Exchange Plaza, Phiroze Jeejeebhoy Plot no. C/ 1, G Block, Towers, Bandra-Kurla Complex, Dalal Street, Bandra (East), Mumbai - 400 001 Mumbai - 400 051 (Scrip code: "532809") (Stock Code: "FSL") Dear Madam/Sir, Sub: Annual Report for FY 2018-19 Pursuant to Regulation 34(1) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting a copy of the Company's Annual Report for the financial year 2018-19, which contains, inter-alia, the Notice convening the Eighteenth Annual General Meeting (AGM) . The same 1s also available on the Company's website viz., wwv-1.firstsource.com. Request you to kindly take the same on record. Company Secretary & Compliance Officer Encl. A/a FIRSTSOURCE SOLUTIONS LTD., Paradigm B. 5th Floor. Mindspace, New Link Road. Malad (W). Mumbai - 400 064. India. Tel: +91 22 6666 0888 I Fax: +91 22 6666 0887 I Web: www.firstsource.com (CIN: L64202MH2001PLC134147) ANNUAL REPORT 2018-19 Stay Ahead to Stay RelevantAnnual Report 2018-19 | 1 Inside the Report Corporate Overview 01-20 02 Firstsource at a Glance 04 The Trends Shaping Our Markets 06 How We Create Value 09 Our Strategic Priorities 10 Our Performance 12 Message from the Chairman 13 Message from the Managing Director & CEO 14 Board of Directors 15 Leadership Team 16 Nurturing Our People 18 Moments We Cherish 20 Driving Social Transformation Statutory Reports 21-88
    [Show full text]
  • FSL-Annual-Report-2010-11.Pdf
    Back Cover Front Cover challenges chances changes | Annual Report 2011 Firstsource Solutions Limited, 6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400 013, India. Annual Report 2011 Tel: +91 22 6666 0888. Fax: +91 22 6663 5481. Firstsource Inside Cover Page Page 1 Contents Page Challenges. Chances. Changes. 1 Corporate Information 10 Letter from the Chairman 11 challenges Message from the Managing Director & CEO 12 Company Highlights & Global Recognition 13 Financial Highlights 14 Awards & Accolades 16 Notice 17 chancesChallenges are the lifeblood of business. They inspire you Directors’ Report 20 to think smarter, work more effectively, perform better Management Discussion & Analysis Report 26 and strive for more. And the more compelling the Report on Corporate Governance 49 challenges, the greater the opportunities they open up Consolidated Financial Statements for you. It is this “bring-it-on” attitude that has powered Firstsource to the forefront of the BPO arena within the first Auditors’ Report 65 10 years of our existence. Balance Sheet 66 But our drive to be the best does not end here. We realize Profit and Loss Account 67 Driven by challenges, nurtured by chances, that, to make the most of the possibilities emerging Cash Flow Statement 68 transformed by changes… worldwide, we need to continually challenge ourselves. Schedules to the Financial Statements 70 that’s the Firstsource strategy for success. Which is why we at Firstsource are embarking on an era of Statement Pursuant to Section 212 of unprecedented changes. the Companies Act, 1956 95 You can see this dynamic new mindset in the vision and Standalone Financial Statements leadership of our management team.
    [Show full text]
  • Firstsource Solutions Limited (Formerly ICICI Onesource Limited) (Our Company Was Incorporated on December 6, 2001 As ICICI Infotech Upstream Limited
    PROSPECTUS Dated : February 7, 2007 100% Book Built Issue Firstsource Solutions Limited (formerly ICICI OneSource Limited) (Our Company was incorporated on December 6, 2001 as ICICI Infotech Upstream Limited. Subsequently, our Company’s name was changed to ICICI OneSource Limited on April 2, 2002. We recently changed the name of our Company to Firstsource Solutions Limited on November 21, 2006. For details on changes in our name and registered office, please refer to the section titled “History and Corporate Structure” on page 77.) Registered Office: 6th Floor, Peninsula Chambers, Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400 013 Company Secretary and Compliance Officer:Ganapathy Sastri Tel: (91 22) 6666 0888, Fax: (91 22) 6663 5481, Email: [email protected], Website: www.firstsource.com PUBLIC ISSUE OF 69,300,000 EQUITY SHARES OF RS. 10 EACH FOR CASH AT A PRICE OF RS. 64 PER EQUITY SHARE (WHICH INCLUDES A SHARE PREMIUM OF RS. 54 PER EQUITY SHARE), AGGREGATING RS. 4,435.2 MILLION (THE “ISSUE”) BY FIRSTSOURCE SOLUTIONS LIMITED (THE “COMPANY” OR “THE ISSUER”). THE ISSUE CONSISTS OF A FRESH ISSUE OF 60,000,000 EQUITY SHARES BY OUR COMPANY AND AN OFFER FOR SALE OF 9,300,000 EQUITY SHARES BY SIF (THE “SELLING SHAREHOLDER”). THE ISSUE COMPRISES OF A NET ISSUE TO THE PUBLIC OF 68,100,000 EQUITY SHARES OF RS. 10 EACH (THE “NET ISSUE”) AND A RESERVATION OF UP TO 1,200,000 EQUITY SHARES OF RS. 10 EACH FOR THE ELIGIBLE EMPLOYEES OF OUR COMPANY. THE ISSUE WOULD CONSTITUTE 16.65% OF THE POST-ISSUE PAID-UP EQUITY CAPITAL OF OUR COMPANY.
    [Show full text]
  • 2019-20 Contents
    2019-20 Contents CORPORATE OVERVIEW FINANCIAL STATEMENTS 2 Firstsource at a Glance Consolidated 4 Our Business Verticals 96 Independent Auditors’ Report 9 Digitalisation 103 Balance Sheet 10 Our Performance 104 Statement of Profit and Loss 12 Message from the Chairman 105 Statement of Changes in Equity 13 Message from the 107 Statement of Cash Flows Managing Director & CEO 109 Notes to the Financial Statements 14 Board of Directors 142 Statement under Section 129(3) 15 Leadership Team of the Companies Act, 2013 in Form AOC - I relating to 16 Case Studies Subsidiary Companies 18 People at Firstsource 20 Corporate Social Standalone Responsibility (CSR) 144 Independent Auditors’ Report 22 Awards and Accolades 151 Balance Sheet 152 Statement of Profit and Loss STATUTORY REPORTS 153 Statement of Changes in Equity 24 Directors’ Report 155 Statement of Cash Flows 54 Business Responsibility Report 158 Notes to the Financial Statements 60 Management’s Discussion and Analysis of Financial Condition and Results of Operations 187 Notice on Annual General Meeting 80 Report on Corporate Governance Performance Highlights: FY20 REVENUE FROM OPERATIONS OPERATING MARGIN PROFIT AFTER TAX (PAT) ` 40,986 Mn ` 4,437 Mn ` 3,397 Mn 7.1% y-o-y 10.8% of revenues 8.3% of revenues Digital First, Digital Now. The new normal created by the COVID-19 outbreak has compelled organisations to rethink the way businesses operate and deliver value to customers. As organisations come to terms with a volatile business environment, adoption of digital technologies is gaining momentum. Integration of new-age technologies into business strategy will disrupt traditional business models across industries, making way for agile and efficient ones.
    [Show full text]