CALL 01482 755 711
2020/21 PROSPECTUS Working with you to achieve your goals
proupskill.co.uk
Unit G3 The Bloc, Anlaby, HU10 6RJ
CONTENTS
6 About us 03
6 The way we work 04
6 What we do and why 05
6 The sectors 06
6 Our working process 07
6 Our services 09
6 Social media management 11
6 Our packages 13
Taking your Business further with Quality B2B Telemarketing
2020/21 Prospectus | Contents 02 ABOUT US
Welcome to ProUpskill Telemarketing. We offer focused and cost-effective B2B Telemarketing services that become a vital part of your overall marketing strategy. Our highly skilled B2B Telemarketing team are trained to promote your brand and uncover sales opportunities.
Operating from our East Yorkshire office, we support Sales Teams and Marketing Teams to enhance initiatives and achieve their targets, driving sales, and building brand awareness.
By having personalised conversations with your prospects and customers, we can determine their pain points and tailor solutions to deliver better outcomes for their businesses and generate sales opportunities for your business.
Our clients come to us because they know that B2B telemarketing isn’t a numbers game. It’s about engaging, intelligent phone dialogue that takes unqualified business prospects and converts them into high-quality sales opportunities.
03 2020/21 Prospectus | About us THE WAY WE WORK
We truly believe in forming strong working relationships with your business, to ensure that your business receives the exposure it deserves and to maximise your sales and business objectives.
Our mission is to help companies take control of their sales and customer service processes by providing sustainable B2B Telemarketing strategies that allow them to Connect, Convert and Service their prospective, current and past customers.
Our team of B2B business experts will plan and deliver the right telemarketing strategy to achieve your business objectives.
All work is undertaken in line sales and marketing team, we with your brand, focusing not make sure our team have an only on meeting your specific in-depth knowledge of your objectives, but also identifying products and services. opportunities for cross-selling, partnerships and potential new This ensures that we can fully target markets. integrate with your sales cycle in order to produce the highest As an extension of your in-house possible ROI.
Deliver High Quality Integrity & Quality Customer Experience Ownership Driven
This is vital to our business We are honest with our clients Our robust quality assurance reputation. and deliver what we promise ensures we deliver the right every time. outcomes for our clients. It is the difference between whether we do or don’t retain We take responsibility for our All our work is benchmarked our clients. Our team are actions, owning all aspects of against industry standards and focused and driven on providing our work and are committed to audited by external auditors. We exceptional service to our achieving success for our clients. are committed to the ongoing clients. education of ourselves, in order to lead, adapt and deliver.
2020/21 Prospectus | The way we work 04 CALL 01482 755 711 WHAT WE DO AND WHY At ProUpskill Telemarketing our focus is We provide a full range of services entirely on you — your business, and your including telemarketing, lead generation, ambitions. appointment setting, data cleansing, customer engagement and outsourced We help build successful B2B sales solutions which can be tailored to telemarketing campaigns for your help you achieve your Sales and Marketing business that deliver an ongoing pipeline targets. of new business opportunities and the best possible return on investment.
HOW COULD YOUR TEAMS BENEFIT
Your sales team may spend a huge amount of time looking to Sales build a good pipeline or book quality meetings. Our telemarketing Teams service can do exactly this, so your time is spent on converting great leads, rather than on the phone.
We generate great leads for teams, making the Marketing’s teams Marketing job that much easier by increasing the number of leads. We can Teams also offer email marketing as part of our telemarketing packages, to create multi-channel marketing that hits the right audience.
Having people on the phone to promote your company, your Customer brand, and inform customers of your products and services Service takes time and great skill to do it well. This is where we come in, becoming an extended customer service support to your business.
Outsourcing telemarketing allows you to seamlessly shift focus and resource to other aspects of your business. It saves you the time and expense of recruiting a new head, whilst managing to maintain your lead generation and nurturing process.
05 2020/21 Prospectus | What we do and why THE SECTORS
We work with a range of clients across a wide range of sectors, accommodating their requirements including the compliance needs of those working in heavily regulated sectors. Training Pharmaceutical Construction Financial & Healthcare Education Business Energy Manufacturing Services & Utilities Transport Technology Leisure, Travel Food & Logistics & Tourism
2020/21 Prospectus | The sectors 06 OUR WORKING PROCESS
Discovery & Research
It’s at the heart of what we do. The discovery process is the start of a relationship and allows us to find out more about each other, understand your requirements, qualifying the need, and answer any questions you may have.
Planning and Development
With a well-managed account, we can start to drive lead generation that can be nurtured into high quality opportunities and revenue providing best possible return on investment.
07 2020/21 Prospectus | Our working process We specialise in non-scripted conversation calls, requiring full product knowledge enabling professional discussion up to and including board level.
We operate in line with current industry guidelines and practices with clear agreement on the scope and goals of each campaign.
Campaign Go Live
Before any Telemarketing campaign goes live, we will seek sign off from you. This is to ensure it meets brand guidelines and represents your business in the best possible way.
Performance & Tracking
Weekly & monthly reports will be provided throughout each Telemarketing campaign. These are used to analyse the performance, establish actions and keep you informed.
2020/21 Prospectus | Our working process 08 OUR SERVICES
We work with businesses and organisations to identify your best prospects, accelerate sales and learn more about your customers.
Telemarketing is the only form of direct Our service solutions are flexible and marketing which allows personalised empower your sales team through communication with key decision-makers intelligent Telemarketing. Using innovative to understand their needs and present technology and processes we become customised solutions. an extension to your brand, talking to potential customers and securing those leads for conversion.
09 2020/21 Prospectus | Our services It’s easy to get started All our services are managed by a team of highly-skilled business development professionals, and we’re always happy to discuss how we can help your business.
Lead Generation Database Building We understand lead generation is a & Cleansing key priority for B2B businesses. We also Do you have a database that has been know lead quality is just as important as neglected? Don’t worry, we can bring it volume, giving you the best opportunity up to date for you. We can find the correct to convert and win new business. prospects for you, their contact details and build you a worthwhile marketing list. Appointment Setting
Our appointment campaigns are an Customer Engagement incredibly effective way to increase your We understand the importance of sales conversions. We put your sales team keeping in contact with existing in front of qualified sales appointments customers, but also the time restraints focused on closing deals rather than cold you are under on a daily basis. We calling. therefore have a wealth of experience in customer relationship management and Email Marketing know the need to identify and address the changing needs of customers before Email marketing can be impactful, it’s too late. attention grabbing and offer something genuinely relevant and useful to the recipient. With this in mind, we work with Market Research businesses to understand what you want Do you want to find out if that new service to achieve from your mailers and discuss has potential? Want to discover what the best way to implement this. your competition is up to? At ProUpskill Telemarketing, we can ask the questions Delegate Booking for you and gather comprehensive data & Event Marketing from prospective customers. Getting the right people to attend events can be a difficult and time-consuming Business Development process. That’s where we come in. All businesses have room for expansion. Regardless of the type of event you’re We make sure we fully understand your hosting, we’ll make sure it’s a huge business, your market and your vision success, filled with your ideal delegates. before we make any suggestions. Our half We will even do the follow up after the or full day strategic review will look into event and book you those meetings. the current workings and models of the client. We will then make an extensive report on areas we feel can be improved or changed. The client can then choose to CALL implement those suggestions themselves or use our services to work alongside 01482 755 711 them.
2020/21 Prospectus | Our services 10 SOCIAL MEDIA MANAGEMENT
Use our workforce to bolster your social media performance. Whether it’s to increase your presence, engagement or activity, our social media management is tailored around you.
There’s nothing worse than a dormant We pride ourselves on being able to help social media page. The inactiveness is a range of different clients. Our range of almost as if workers have staged a boycott packages are aimed at people who just and walked out, thus leaving a bad want to have a Social Media presence. impression on any unsuspecting visitors. However, we can also create more bespoke Our experienced Social Media team have the offerings depending on your requirements ability to make fantastic content at a great and budget. price in order for your Social Media channels to stand out from your competition.
11 2020/21 Prospectus | Social media management Managing your social media requires a clear content strategy, unwavering consistency and buckets of creativity.
Dedicated Social Channel Setup Media Manager & Posting
You are assigned a social media manager If you haven’t already got them up to manage your social media profiles and running, we can setup your social and campaigns. They will regularly media accounts with appropriate bios, communicate with you, answering any descriptions and images. We then create questions you may have and offering and distribute content across your choice expert tips and advice. of social media channels, including Twitter, Facebook, Instagram or LinkedIn Graphic Design and etc. Bespoke Visual Posts Personalised We can use our expert graphic design Social Media Strategy skills to generate original designs for your cover photos, images and banners and We adopt a detailed research approach to create original visual content for you to develop a tailor-made strategy that is in use. line with your broader business goals.
ADDITIONAL EXTRAS
Blog Content Want to give your followers something valuable but don’t have the time? We can set up a blog for you and fill it with original blog content and Posting on topics of your choice.
Community We can help you build a community of online followers through Management identifying and communicating with key influencers and audiences.
Contests and If you want to run any contests or competitions alongside your marketing campaigns, we can help you integrate them into social Competitions media and manage the process from start to finish.
Ad Spend You can select advertising campaign management inclusive in your package or as an optional add on as and when you need it.
2020/21 Prospectus | Social media management 12 OUR PACKAGES Our full-service solutions are flexible and empower your sales team through intelligent Telemarketing.
Working with you to achieve your goals BRONZE SILVER GOLD
Dedicated Account Manager
Minimum hours call time per month 20 30 50
Discovery & Research
Telemarketing Strategy Creation
Set-up of the Telemarketing campaign
Script Development
Database Enrichment
Reporting & Evaluation
Social Media Recognition
No Contracts
Email Marketing
Research Existing Data Targets
Discount when purchasing additional call time 10% 20% 30%
We can also offer bespoke packages for smaller or larger projects, as well as ad hoc business requirements.
13 2020/21 Prospectus | Our packages CALL 01482 755 711
proupskill.co.uk [email protected]
Unit G3 The Bloc, Anlaby, HU10 6RJ