Evaluating the status of Total Quality Management in Sports … Original Progressive Global Sport Research Network Article http://www.pgsrn.com Research in Sport Management, Volume 1, Issue 6: 211-216, 2013 Evaluating the status of Total Quality Management in Sports and Youth Bureaus of Khorasan-e Razavi Province, Iran Mohammad Hashem Bakhtiari1, Mehdi Talebpour2 Masoud Aghaie3, Mojtaba Ettehadi Nia4, Abouzar Yahyapour5 1, 2, 3, 4 & 5. Department of Sport Management, Faculty of Physical Education and Sport Sciences, Ferdowsi University of Mashhad, Mashhad, Iran Received: 15, April 2013 Accepted: 16, June 2013 * Corresponding author at: Department of Physical Education and Sport Sciences, Ferdowsi University of Mashhad, Mashhad, Iran. E-mail:
[email protected], Tel.: +98 915 126 44 26 Abstract Background: The purpose of this research was evaluating the status of TQM in sports and youth bureaus of Khorasan-e Razavi province, Iran. Materials and Methods: Statistical population of the study was consisted of all employees at sports and youth bureaus of Khorasan-e Razavi province, Iran (340 persons). We selected, randomly, 180 participants out of them through Morgan's scale. After distributing the 8-scale questionnaire of total quality management among them, we collected the data and the results were analyzed using descriptive and inferential statistics. Validity of the questionnaire was approved by experts of sports management and its reliability was determined to be 0.93 using Cronbach's alpha test. Results and Discussions: Results showed that there was a significant difference between sports and youth bureaus of Khorasan-e Razavi province in terms of implementing TQM. There is also a significant difference between these bureaus in terms of meeting the 8 criteria of TQM (Executive support and leadership, management process, data analysis, customer service, relation with service providers, improvement of quality system, kaizen and employees participation) (p<0.05).